Fontan Ixtapa Beach Resort
- What's Included
- All Inclusive Features
Not a 5 star but a very good hotel. Was kept very clean. Staff was very accommodating and pleasant. Good location on the beach and also one of the better locations on the strip of hotels. A favourite destination for families so lots of kids but it has a wonderful adult only pool. Plenty of daily activities. We would go here again.
Ixtapa-Zihuatanejo is an amazing travel experience. There's something for everyone from a variety of shopping to super cultural/historical experiences to the stunning beach. The people of the region are very helpful and friendly, particularly anyone in the hospitality industry. The only hitch was Hotel Fontan. Do NOT go there if you are diabetic. The hours of the restaurants are from 7:00 AM but there is a black-out period over Canadian lunch and dinner hours. Also the sports bar was closed most, if not all, the period we were there so there was no late-night options. The bars were similiarly restricted in number and hour. Service was available from 10:00 AM to 1:00 AM but generally restricted to 1-2 bars and 1-2 bartenders even during peak hours. Finally the food is to the Mexican taste - which is not the same as the Mexican food we northern people are accustomed to. Generally I am not a picky eater, but three times I went down the street to Domino's Pizza. (Which is no great problem as dinner there was $13 CND for 2 people). Don't go the restaurants early - it takes time for set up to be complete (especially getting the salt for some reason).All-in-all our experience was great for a last-minute "let's give it a shot." Just be aware of the full details before booking.
We just spent a week at the Fontan Ixtapa Hotel. It was out first time in Ixtapa, and overall we had a great time. The hotel is a bit old, tired and in need of upgrading. Having said that, we really have no complaints about our week. The majority of the clientele was Mexican , but we liked that - it gave us a chance to practice our Spanish. Being there for New Years Eve was pretty cool, as the hotel put on a huge dinner and show and there was an amazing fireworks show on the beach at midnight! When we booked, the room was supposed to have a balcony or terrace. Just a warning - terraces are not outside. Our room had an area at one end with 2 chairs and a small table that was in front of a large picture window with the ocean view. The window opened about 2 inches. So our ‘terrace’ was indoors! We asked to be moved to a room with a proper balcony, and with the help of our Sunwing rep we were successfully moved to a different room with a small balcony with an ocean view - much better!Here’s some overall observations of the hotel:Pros: location; beach; hotel size (not too big and overwhelming); coffee available in the lobby starting at 6am; an adult only pool (was enforced); lots of beach and pool chairs; the whole place is smoke freeCons: lobby and lobby bar in desperate need of makeover - the low ceiling and lack of light and airflow give it an oppressive feel, and the seating is minimal and uncomfortable; the pool bars don’t open until 11am, they will give you water only before that, but only if you ask; there is no poolside or beach service; the restaurants all use paper napkins for the most part - cloth ones would be nice; as with most resorts, they still use disposable plastic cups for drinks. We always bring insulated travel cups to use as we find it so wasteful to see all those cups thrown out every day! Towards the end of our week, we noticed that they were changing over to white acrylic cups, which we assumed were being reused.We never had bad service, but it was never great, despite tipping (we seemed to be the only ones that did). We thought the serving staff could do with some customer relations training, as simple things like introducing themselves, smiling, refilling drinks without being asked, remembering your drink order, etc. would go a long way to improving the customer experience.We thought the food was good, with typical buffet offerings, an omelette station at breakfast, and an afternoon snack bar with burgers, hotdogs and chips. Coffee is good, red wine is Chilean Cabernet and isn’t bad, white wine was pretty sweet. The a la carte was really enjoyable! We made reservations but it was not busy, so ‘walk-ups’ were seated as well. The line-ups at the bars could get quite long, so we opted for the swim-up bar in the adult pool, there was rarely a line!There is a sports bar but it was never open, and when we peeked through the window it looked under renovation. The rooms were clean, though we did have to hunt down the maid once to get our bottled water and towels replaced, even though we left a tip. The hallways looked kinda dirty with stains on the tiles, but the grounds were beautifully kept! The gym had very little equipment and what was there didn’t work well.There is a daily activities program but we didn’t participate. There was also evening entertainment but we never went. We didn’t know until towards the end of our week where the shows were. We kept looking for El Teatro, but it was not on the map and there were no signs as to where the show was. We enjoyed our week in Ixtapa! Not sure if we would stay here again. We felt that with a few changes, they could really improve the customer experience!
First time in Ixtapa, so I chose this hotel as a last minute thing, and I was very pleased with our stay, really enjoyed the all inclusive deal, no sales meeting to attend, just enjoyed the beach, pools, food and drinks! Rooms are a little tuned down, but we only went in them to sleep, so that didn’t bother me, the bed was comfortable. The only negative experience for me was at check in, card reader was not working and guy assumed it was my card, didn’t seem interested in trying to figure problem out, until I seen another customer try theirs and same issue, so after 20 minutes of trying to call credit card company, they checked and said that everything looks good and it should work, I told guy , “Jorge” to reset the machine, he was hesitant , after that it worked, I hope management talks to him about that issue, what was I supposed to do?! Go back?! other than that everything else was good.
Horrible horrible ... Here for 2 hours and still here waiting ...for our room situation to be fixed. We have 21 people and 7 kids and 10 rooms between us all and they treat us like we revieving this free... This is the worst Helll who can i talk to about a problem ? I need a manager or someone i can talk to. ...this whole registration process is ridiculous and more stressfull that i will need a vacation from this vacation !
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Unlimited Domestic drinks & House wine
- Use of gym
- Use of bicycles
- Kids club
- Daily activities program
- Nightly entertainment
- 472 rooms in three 8-storey buildings
- 2 buffet restaurants
- 1 Mexican a la carte restaurant, dress code & reservations required
- Snack bar
- 2 bars
- 2 pools
- 1 children's pool
- Gift shop
- Car rental
- Laundromat (fee)
- Safety deposit boxes at reception (fee)
- Internet access (fee)
- Golf nearby
- 1 king or two 3/4 beds
- Satellite TV
- Bathroom w/shower only
- Balcony or terrace (subject to availability)
- Max occupancy 3 persons
Resort Location Map
Fontan Ixtapa Beach ResortIxtapa,Mexico
- Hotel Contacts
- Extra Info
Blvd Ixtapa S/N Zona Hotelera, Ixtapa, Zihuatanejo 40880 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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