Fontan Ixtapa Beach Resort
- What's Included
- All Inclusive Features
I'd like to start by saying that the staff did their job. They weren't overly friendly, like at other resorts where they are "welcome"!! " Hello-how are you today"?? That isn't what we saw each day but they did what they were supposed to do. The exceptions were the bell-hop and cleaning staff who did act friendly. The whole week of that very plain attitude left us feeling very unwelcomed.Things that DID NOT work:-On the website they advertise pool tables. We were really looking forward to that. But they are "out of order". So we couldn't use them. The hotel or Sunwing should either state that they can't be used on their site or take down the pictures of them.-This hotel was VERY oversold the first few days we were there. We arrived on a Friday. They sell day passes to the locals, which is fine, but the line ups for food were very very long. Same with drinks. Long line ups, and only one bartender per station. The pools were super crowded too. Monday it quieted down but we didn't use the pool until Monday! That wasn't ok!!They close all the pools at 8pm. Why?? That's WAY too early for adults on a vacation!! I understand closing the kids pool at 8, but not the others. Maybe close them at 9?? That wasn't ok either.-The pool that was for "ages 16 and older" had kids in them quite often, and the staff did not enforce this rule and looked the other way. This happened all week, daytime and evening. Hard to have a drink with a kid splashing at you.-We had asked when we booked our vacation (the month before) for a room with a balcony. We were instead put in a room with a window, and the window only opened about 2". We asked to be moved but that didn't happen until the Monday. -There was NO evening entertainment. -They have a "disco" building that opens nightly at 10:30, (this is where the pool tables are) but the inside of that building smells really musty. It needs air in there - it stank.This is a great hotel for locals who don't book a week off work and pay big dollars, but what we got wasn't worth the price. Any booking agency should be lowering their prices greatly for this resort. I felt we did NOT get what we paid for at all.
The beach is excellent. The weather was 30c every day. Nice. The food was okay. The staff friendly. The room was clean and acceptable, but the hotel was very crowded, particularly on the weekend. It seems that the hotel issues day passes to local families with MANY kids, which overcrowds the pool facilities. If you are going here for some peace and quiet, this place is NOT for you. Very noisy in the evening with functions designed for other than hotel guests. Complaining to the front desk was to no avail. Asked to be moved to a quieter room location and they said non was available. I would NOIT consider staying at this hotel for future trips to Ixtapa.
Fist let me say the staff at this hotel are great. However the hotel is in really bad shape. We moved from a regular room that was so filthy that we considered just flying home. We were moved into the pent house suite but although definitely cleaner it is still the worst room we have ever stayed in. The weekends are another issue they allow as many people as possible into the resort for either cheap weekends or just day passes. Last Saturday was so bad there were not any chairs available to sit forget lounges and I would not have gone into the pool even if there was room. It is strictly for locals not a tourist hotel. Regardless of price anyone booking a stay here could be very disappointed.
This was our very first time in Ixtapa and I have to say it is a beautiful city. As to the Hotel Fontan, the staff try very hard to make your stay a wonderful experience. With that being said the Hotel itself will be a beautiful hotel once the renovations are done. Our room was very clean and for the amount of time that we spent in it, it suited our needs. The grounds are kept very clean and the beach is one of the nicest we have been to. The only issue I had is with the food. Everyday was more of the same with some dishes being an actual mystery until you tried them. As to the ala cart, we found the head waiter who took our order to be very rude as if we were wasting his time. I'm just glad that there were options to eat off of the resort. A shout out to the Canadian Restaurants in area! Hotel Fontan has some growing pains but I think once they figure out that they have to cater to the people coming from other countries and not just the people from their own country, they will become a popular resort.
It wasn't horrible but wasn't great. The hotel is in a good location with easy beach access BUT good luck getting a chair on the beach or good chair by the adult pool. Guests wake up early and "reserve" their chairs by putting towels and books on the good ones then come back after breakfast or later. We caught on after day 2. The rooms are decent but ours was not the cleanest, there were hairs and stains on the sink from who knows how many guests past. Also outlets are scarce we had one that was connected to the tv and optional fridge. There was an outlet in the bathroom but was a bit loose and only one plug worked... I will say the staff was mostly nice and the food was good. We had the all inclusive package with breakfast, snack, dinner and drinks. At breakfast you can have eggs made to order and dinner is various theme nights. The snack bar is decent. Drinks are small and a bit weak. Another guest gave us the tip of bringing our own mugs and that they would fill them with any drink you wanted. Many many many locals come starting around Thursday and I was surprised at how many small children were there during our stayThere are some good places to eat nearby and Zihuatanejo is a short bus ride if you want to adventure. The hotel has potential and if you're looking for a decent price all inclusive resort it would fit, there were several repeat guests there that liked the daily shows and family activities they offer. It's very family friendly.Overall we loved Ixtapa/Zihuatanejo and will be back for sure but at a different resort
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Unlimited Domestic drinks & House wine
- Use of gym
- Use of bicycles
- Kids club
- Daily activities program
- Nightly entertainment
- 472 rooms in three 8-storey buildings
- 2 buffet restaurants
- 1 Mexican a la carte restaurant, dress code & reservations required
- Snack bar
- 2 bars
- 2 pools
- 1 children's pool
- Gift shop
- Car rental
- Laundromat (fee)
- Safety deposit boxes at reception (fee)
- Internet access (fee)
- Golf nearby
- 1 king or two 3/4 beds
- Satellite TV
- Bathroom w/shower only
- Balcony or terrace (subject to availability)
- Max occupancy 3 persons
Resort Location Map
Fontan Ixtapa Beach ResortIxtapa,Mexico
- Hotel Contacts
- Extra Info
Blvd Ixtapa S/N Zona Hotelera, Ixtapa, Zihuatanejo 40880 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.