- What's Included
- All Inclusive Features
Our OpinionLocated in the hotel zone, Krystal Ixtapa is a good 4 star property. Nice rooms and a great pool over looking the ocean with a swim up bar. Located next to Christine's nightclub, this hotel is naturally good for singles and couples looking to partake in Ixtapa's nightlife.
Stayed at this hotel from February 24 to March 3 2017. My room was on the third floor overlooking the garden and beach. I think you have an ocean view from all off the rooms in this hotel. My room was very satisfying and properly cleaned everyday. During my stay they had a Mexican theme night for dinner which was fun and entertaining. The service at the restaurant was very good with a great staff. Many of the workers have been there many years and serve you with a smile. My three restaurant a la carte reservation were done for the Boggart"s which is very beautifully decorated. We enjoyed the food at all three diners. The hotel is across a small shopping mall which is fun for a walk in the evening after dinner. Twice we went to a small restaurant across the street for breakfast. On two occasion we went to a city called Zihua which is about 15 minutes by local bus or ten minutes by taxi. On one occasion we had a drink in this city bye the beach and were lucky to meet a group of Mexican that had just returned from fishing. They caught a very large fish that the restaurant owners cook for them. We were invited to eat with the group and it turn out to be a fantastic afternoon and evening. Will not forget this dinner with pure strangers.The beach was very nice but do not expect to see the beautiful colors of the Caribbean side. During my stay not once were we able to go into the ocean because the waves were to big. It is normal for that area I was told. During my stay there was a group of Mexican which were loud during the night and when I called the lobby to complain I was told there was nothing they could do because they were afraid of the repercussion of these people.
A place for holidays, not for business (too much noise and faulty WiFi).People at the desk front really need to be couched on service skills. Elevators need huge improvement. There are empty locals at the entrance that can be use for mini markets, as other hotels do. The sign forbidding food and drinks at the entrance is of no use,The breakfast is very good. At dinner, we were overcharged twice, so we decided to better try local restaurants.There are many places around for shopping, also restaurants.Book in advance, on early July we were unable to book a two weeks trip for December (Elvia never sent us the info...)
We had a really good time staying at this hotel. Staff was always friendly and welcoming! Family oriented place great for families with young children! Food was delicious, but something should be done about the bees and flies at the dining areas.
Been going to Ixtapa for about 16 years. We always love it. Use to stay at the Krystal and it was great. Last year we stayed else where because the hotel was not a good place to stay anymore. But because I have fond memories there decided to go back this year.... BAD BAD mistake....the staff was wonderful.....new manager great.... But the hotel its self is really in bad repair. Needs a lot of work. Rooms were moldy and smelled. Food was not any better. Would NOT recommend it anyone I know. Krystal thanks for the memories. But will be making them else where.
Earlier i reviewed the Krystal after being woke up by a loud rowdy convention group out in the main courtyard. Not the best time to write a review! My cranky mood kept me from saying what an overall great experience my Husband and I had during our stay. The rooms were good sized and clean. The staff was super nice and responsive. Especially Jesus, Josefina and Anabel. We did not have an all inclusive stay as we wanted to check out all the local restaurants. There are a lot of great spots within walking distance. The only thing i would like to see improved is the Wi-Fi. Yes we're on vacation but want to be connected! It was a great time and we'll be back!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch or dinner at the Grill and Mexican restaurants
- 1 a la carte dinner/ week at Bogart's international restaurant
- Snacks by poolside 12pm-5pm
- Christmas & New Year's Eve Gala Dinner
- Domestic drinks
- Fitness centre
- Daily activities
- Nightly entertainment
- Entrance to Christine Disco (drinks not included)
- 255 rooms
- 3 a la carte restaurants (international, Grill and Mexican)
- Snack bar
- Room service (minimal per service charge)
- 2 Bars
- Swimming pool
- Fitness centre
- Watersports centre (fee)
- Gift shop
- Beauty salon
- Car rental
- Business centre w/meeting rooms (fee)
- Marina Ixtapa Golf Course nearby
- 1 king or 2 double beds
- Mini-bar & coffee maker (fee)
- Full bathroom
- Balcony w/oceanview
- Max occupancy 4 persons
Wedding Packages - Are available. Please inquire for details and pricing.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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