- What's Included
- All Inclusive Features
Our OpinionLocated in the hotel zone, Krystal Ixtapa is a good 4 star property. Nice rooms and a great pool over looking the ocean with a swim up bar. Located next to Christine's nightclub, this hotel is naturally good for singles and couples looking to partake in Ixtapa's nightlife.
It was a fabulous location and the Krystal provided a solid 3.5 rating. Staff friendly and accommodating!! A few glitches but nothing really noteworthy! WATCH the Pool Deck! Saw many guests slip and fall, including myself. Spent the end of my vacation in a wheelchair. The hotel doc was fabulous, Caring and competent and affordable.... the hotel was not the least bit interested or concerned but I did get the wheelchair👏Air Canada in Mexico we're not able to accommodate passengers with mobility issues, so that was a bit iof a stressor.It still was an enjoyable week and I would go back to the Krystal!
After a week in the friendly, welcoming atmosphere of the Krystal we were sorry to leave - but duty calls. The check-in took a while due to the number of guests arriving at the same time but it was very efficient once we got to the front of the line. Our first room (#701) was noisy with A/C running below and it was too high for us. The next day we were able to switch to a room on the second floor. We had to take a double bed rather than king size but it was not a big problem. We did find the mattress hard and uncomfortable which was our only complaint. The buffet meals were quite varied and always tasty. The a-la-carte meals were good but we preferred the buffet where we could get a variety of dishes in one meal. We often had trouble finding a lounge in the shade - but this was a problem with the guests not the hotel. I enjoyed the pool and the ocean although the ocean was too rough for swimming. I tried the waterslide once but that was enough - it wasn't designed for 75 year olds. All the staff were friendly and accommodating and were able to understand our English as long as it was not too complicated. One person at the front desk seemed to have a better understanding of English than the others.Generally it was good value for the money and we enjoyed our stay.
The room was very nice, but not 5-star. We weren't in the room that much anyway, so we didn't need anything fancy. The staff, at every level, was very friendly and helpful. There was always someone there to help if we had questions. The beach was really nice, as were the pools. We spent much more time on the beach. There were activities offered, if you wanted to take advantage of them. The town of Ixtapa was right across the street, so we usually ate dinner at one of the local restaurants. I liked that we could go outside the resort, without it costing a lot or having to travel very far. All in all, I would go back. The value was really good.
We stayed at the Krystal for a week in February 2017. This is a solid 3.5 star in my opinion. The beach is great and the pool is warm. The food at the buffet is good, about what you would expect at this level. We booked at the Italian restaurant in the resort for Valentines Day, the food was fantastic! The chief really knows how to cook beef! The staff were all friendly, I do need to learn more Spanish tho!The rooms were clean, beds were firm, bit that's ok for me!Get a higher room as there are a lot of things going on in the morning.The drinks seemed to get a bit week, but it all worked out. ;) Check out the surrounding restaurants as well, there is a lot of VERY good food in the area.Overall we would return here again, if your like us and come to Mexico for MEXICO, and not an ultra fancy hotel room, then the Krystal will suit you fine.
This resort is exactly what yo would hope for in a 3 to 3.5 start resort. Everything was adequate. The exceptions being the staff, who I found to be very friendly, courtesy and they even laughed at my jokes (although I might question the veracity of some of their laughter). The other exception is the beach, 5 km of beautiful beach filled with happy vacationers, both foreign and domestic.We changed rooms once, largely due to the fact that our first room was on the second floor overlooking the air conditioning system. (see my tips for rooms to avoid)Food? well we ate. The buffets offered very limited selection of foods and very little variety from day to day. There was no problem with the food, but there was nothing memorable. Thus the title of this review.The a la carte restaurants were a little higher quality food, but offered limited variety to the all-inclusive customers.While we were there there was business conference happening at the hotel whose team building excercises were often noisy but tolerable as they didn't last long.I would return to this resort.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch or dinner at the Grill and Mexican restaurants
- 1 a la carte dinner/ week at Bogart's international restaurant
- Snacks by poolside 12pm-5pm
- Christmas & New Year's Eve Gala Dinner
- Domestic drinks
- Fitness centre
- Daily activities
- Nightly entertainment
- Entrance to Christine Disco (drinks not included)
- 255 rooms
- 3 a la carte restaurants (international, Grill and Mexican)
- Snack bar
- Room service (minimal per service charge)
- 2 Bars
- Swimming pool
- Fitness centre
- Watersports centre (fee)
- Gift shop
- Beauty salon
- Car rental
- Business centre w/meeting rooms (fee)
- Marina Ixtapa Golf Course nearby
- 1 king or 2 double beds
- Mini-bar & coffee maker (fee)
- Full bathroom
- Balcony w/oceanview
- Max occupancy 4 persons
Wedding Packages - Are available. Please inquire for details and pricing.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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