- What's Included
- All Inclusive Features
Our OpinionLocated in the hotel zone, Krystal Ixtapa is a good 4 star property. Nice rooms and a great pool over looking the ocean with a swim up bar. Located next to Christine's nightclub, this hotel is naturally good for singles and couples looking to partake in Ixtapa's nightlife.
Let me first say that the only redeeming quality to this hotel is the staff. The restaurant and front desk staff were very friendly and hard working. However, the friendly staff does not make up for the rest of the problems we had with this hotel. Firstly, read the fine print, because if you think you're getting an all inclusive package, you're not. We were told that international and domestic drinks were included which they weren't... if you didn't want to have the warm,flat, keg beer, too bad. You have to pay for bottled beer. They had very limited juices and pops for mixed drinks. And you have to PAY FOR WATER!!! That was the most absurd part! You get 2 tiny mini plastic bottles of water in the afternoon once your room is cleaned. That's it. If you need more bottled water, which trust me you will, as you can't drink the tap water there, then be prepared to pay for it. Oh, and the blended drinks like piña coladas or margaritas, are NEVER fully blended. They are watery and full of big chunks of ice and every drink you order is served in a tiny child sized plastic cup. There is also a bar fridge in your room but your "all inclusive" package does not include that either. The fridge is locked and if you want it unlocked you have to pay extra. Now on to the food... the buffet restaurants had very boring food and it's the same items day after day and every time we ate there we got a stomach ache and were bloated as hell for hours after. They also do not rotate the new and old food. They put the new food right on top of the old food. They do have 2 restaurants that are menu style dining but you need to make a reservation the day before you eat there. The Italian restaurant they had was decent food. Bogarts is the name of the other menu restaurant and I will say it is a beautiful restaurant but the portions are tiny and we felt like we were being rushed out the door the second we sat down. We ended up spending almost an extra $1000 dollars while down there because we constantly had to eat out a different restaurants to avoid the gut aches from the hotel food. That being said, there are some fabulous restaurants in Ixtapa to choose from. As far as the rooms go, they need some work... they are very dated and run down and we lost water for one day we were there. The toilets barely flush and you have to stand there holding down the handle in hopes that it flushes properly. There are also no bathtubs in the rooms. Just showers. So if you have small children that need to be bathed you're out of luck. The walls in the rooms are also paper thin and you can hear everyone and everything in the adjoining rooms and the hallways. They were also doing construction on our floor while we were staying there which added to the already noisy stay. The view from our deck was lovely though. The pool was nice enough but always over crowded. They have some nice lounge chairs down on the beach but if you want a chance to sit in one for the day be prepared to get up at the crack of dawn to reserve one or you're out of luck for the remainder of the day. All in all I would not return to this hotel. We were there for 2 weeks and the amount we spent on the "all inclusive" package was definitely not worth the money. It was pretty disappointing. We have stayed in Ixtapa before at a different resort and we absolutely loved Ixtapa which is why we chose to come back. Next time we head to Ixtapa we will definitely NOT be staying at the Krystal. Buyer beware!
Got there and first thing we had to do was buy beer?!?!?? What!!! If you don't like draft don't go here. Bottles or Can Beer is not apart of the package. Fridge is a paid service. Taking water out of the fridge is a service charge. Air doesn't work. The room is average of 26'C good luck sleeping. As a cook, food is a major fault as it's turned over to be used again in other dishes but with sauces added to hide it. Cooks here don't have standards for safety in food service. You will get sick here. No bacon, no sausage, no coffee cream. Only evaporated milk(Yuk) you get what you pay for. We had our rep talk to the manager with letters in hand from 6 members only to have the manager throw out the complaints in front of our Westjet rep. Love the mildew on the ceiling of our shower .
This is a small resort with friendly staff eager to please. There wasn't a big variety of food in the buffet but what was there was good. It was suggested by Nexus to ask for a room change because the adjoining door did not lock. The bell boy (man) was there to collect our luggage and take us to our new room before we had time to finish packing, the whole thing only took 20 mins out of our day which was not a big deal. Our new room was on the top floor, it was quiet with vaulted ceilings which made the room feel bigger and the view was amazing. I would like to mention Alondra Simonin for allowing me to use her computer to deal with a Stolen phone (not stolen in Mexico but out of a Calgary Hotel) and Alex who had everyone out playing beach volley ball and all the front desk staff you were all so lovely to deal with. Thank you for an amazing vacation! We will be back!
I maybe made a mistake booking a small resort in the first place so I will not sit here and complain about the fact that the resort was small. Check in was very easy, we were helped to our room, our room had the most beautiful view I have ever had in any hotel. The room itself was shaped like a triangle which was different and cool. The way that the hotel is shaped creates a tunnel for noise created on the main floor that travels up several floors. I found the hotel to be noisy (when I was in my room) but I still was able to sleep through the night. The food was alright but I did find that the day to day selection did not change much. The Mexican theme night that they have on Fridays had the best food by far. The hotel is in a great spot on the beach and also in relation to where the town is. It is about a 5-7 minute walk from the hotel. The beach was amazing. If you can't deal with people not being able to speak English, don't bother coming to Ixtapa. In comparison to other places I have travelled such as Cabo and Cancun, I found that in general people in Ixtapa have very broken English with a few select people who are fluent. This resort is also full of locals over the weekend. I was fine with it but some of you won't be. I found that we couldn't get a chair around the pool on the weekend but during the week there were some prime spots available all day. Overall, the hotel was nice to stay at.
First I hate all inclusive hotels. I don't eat or drink enough to make them worthwhile. We only stayed here because my wife liked the location (which is very nice). They were doing some work, but no problems. Everyone was so nice and friendly they really did go out of their way to make our stay great. Food was very tasty not what I expected, fantastic specialty restaurants. Ordered a drink didn't like it got my regular without even having to explain what was wrong. The maids were great! House keeping was top notch we asked for something once and never had to ask again. I will be back. Thank you
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch or dinner at the Grill and Mexican restaurants
- 1 a la carte dinner/ week at Bogart's international restaurant
- Snacks by poolside 12pm-5pm
- Christmas & New Year's Eve Gala Dinner
- Domestic drinks
- Fitness centre
- Daily activities
- Nightly entertainment
- Entrance to Christine Disco (drinks not included)
- 255 rooms
- 3 a la carte restaurants (international, Grill and Mexican)
- Snack bar
- Room service (minimal per service charge)
- 2 Bars
- Swimming pool
- Fitness centre
- Watersports centre (fee)
- Gift shop
- Beauty salon
- Car rental
- Business centre w/meeting rooms (fee)
- Marina Ixtapa Golf Course nearby
- 1 king or 2 double beds
- Mini-bar & coffee maker (fee)
- Full bathroom
- Balcony w/oceanview
- Max occupancy 4 persons
Wedding Packages - Are available. Please inquire for details and pricing.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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