- What's Included
- All Inclusive Features
Our OpinionLocated in the hotel zone, Krystal Ixtapa is a good 4 star property. Nice rooms and a great pool over looking the ocean with a swim up bar. Located next to Christine's nightclub, this hotel is naturally good for singles and couples looking to partake in Ixtapa's nightlife.
We stayed at the Krystal for a week in February 2017. This is a solid 3.5 star in my opinion. The beach is great and the pool is warm. The food at the buffet is good, about what you would expect at this level. We booked at the Italian restaurant in the resort for Valentines Day, the food was fantastic! The chief really knows how to cook beef! The staff were all friendly, I do need to learn more Spanish tho!The rooms were clean, beds were firm, bit that's ok for me!Get a higher room as there are a lot of things going on in the morning.The drinks seemed to get a bit week, but it all worked out. ;) Check out the surrounding restaurants as well, there is a lot of VERY good food in the area.Overall we would return here again, if your like us and come to Mexico for MEXICO, and not an ultra fancy hotel room, then the Krystal will suit you fine.
This resort is exactly what yo would hope for in a 3 to 3.5 start resort. Everything was adequate. The exceptions being the staff, who I found to be very friendly, courtesy and they even laughed at my jokes (although I might question the veracity of some of their laughter). The other exception is the beach, 5 km of beautiful beach filled with happy vacationers, both foreign and domestic.We changed rooms once, largely due to the fact that our first room was on the second floor overlooking the air conditioning system. (see my tips for rooms to avoid)Food? well we ate. The buffets offered very limited selection of foods and very little variety from day to day. There was no problem with the food, but there was nothing memorable. Thus the title of this review.The a la carte restaurants were a little higher quality food, but offered limited variety to the all-inclusive customers.While we were there there was business conference happening at the hotel whose team building excercises were often noisy but tolerable as they didn't last long.I would return to this resort.
I have spent many years at the Krystal to get away from the cold of Michigan, USA.The Krystal has always been a smaller homey hotel in Ixtapa. Which is one thing we love, all the staff is consistent and welcome us back year after year. This year to our great surprise many updates have acquired. The hotel has been in the prosses of updating for about 3 or so years, But this year seems to bring it all together, The changes to the restaurant out front is great, I love looking out at the ocean while eating lunch, I enjoyed eating in this dining room because you still can be involved in watching the pool activities.Which to speak of the pool, It is such a beautiful blue and warm water. I love just floating around in the sun. The new slide is great fun. I love shooting in a spin and out to the pool. The lifeguards are well trained, all the guests were glad to see him on duty. As you do have to know how to swim well to use the slide. Music around the pool could use a little living up.For the many who are lucky enough to spend a week at the Krystal you could loose your mind on the repeated morning relax music to the high bass music banging all afternoon. I would love to see more variety in the music. with all the music apps out there I have no Idea why the music can't be different every day! The Krystal is a great place to experience paradise.The staff waits on you hand and foot if you have a need all you have to do is ask and someone will help you solve your needs. I can't say enough about what a good job this hotel is doing to make your stay wonderful. from the front desk staff, the pool activities, the great chefs, and the wonderful servers make this place the best winter getaway.
This was our 6th trip to Ixtapa and the Krystal. The hotel is not a 5 star by any means, but we like it for the value and location on the beach. The staff is excellent. Armondo in reservations is great to work with with. The pool staff has become almost family. Jose, Jesus, Annibel and Andreas the security guy. We miss you all.Awsome location to all the little restaurants that offer excellent sea food.We actually traveled in Jan. 2016.
We just got back from 2 weeks at the Krystal Ixtapa and it was our first time to IxtapaThe resort was just what I expected!!Good People working there, Great food but not as many choices as in other resorts and Good beer on tap and cheap rum, Vodka and Tequila .Only a few things would have to change to make this the only resort I would go to in Ixtapa.Better quality hard drinks and Guacamole.This is the first all inclusive that did not offer Guacamole.They have added a new Water Slide and a Pool side Pizza Bar that opened up while we were thereEveryone at the were first class!! we were on the 3rd floor and had the best housekeeper Martha. She did a perfect job!!The Bed we had in our room, 327 was the best we have had in any Mexican resort.We loved our morning Breakfast thanks to best omelet maker Ofillia and our waiter Raffielle. They both were so great to talk to and you could tell they loved there job.In the evening we were like to sit in Amillia area. She was our server at the Fiesta and treated us so well and was fun.Our favorite Bar Tender was Lorenzo at the Pool bar. He always went out of his way to make my wife's favorite drinks.Carmel in the Italian restaurant was a pleasure to meet as wellWe loved the Mexiacan visitors that stayed at Krystal and there children. On our last day there was a convention that was Very loud anyone that was sleeping at 7:50 AM in the Hotel was awake. The Resort did not handle this properly and I hope they learn from this.Over all we had a great time and will return to Ixtapa.We will go back to Krystal, if they make some changes and the price is right!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch or dinner at the Grill and Mexican restaurants
- 1 a la carte dinner/ week at Bogart's international restaurant
- Snacks by poolside 12pm-5pm
- Christmas & New Year's Eve Gala Dinner
- Domestic drinks
- Fitness centre
- Daily activities
- Nightly entertainment
- Entrance to Christine Disco (drinks not included)
- 255 rooms
- 3 a la carte restaurants (international, Grill and Mexican)
- Snack bar
- Room service (minimal per service charge)
- 2 Bars
- Swimming pool
- Fitness centre
- Watersports centre (fee)
- Gift shop
- Beauty salon
- Car rental
- Business centre w/meeting rooms (fee)
- Marina Ixtapa Golf Course nearby
- 1 king or 2 double beds
- Mini-bar & coffee maker (fee)
- Full bathroom
- Balcony w/oceanview
- Max occupancy 4 persons
Wedding Packages - Are available. Please inquire for details and pricing.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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