- What's Included
- All Inclusive Features
Our OpinionLocated in the hotel zone, Krystal Ixtapa is a good 4 star property. Nice rooms and a great pool over looking the ocean with a swim up bar. Located next to Christine's nightclub, this hotel is naturally good for singles and couples looking to partake in Ixtapa's nightlife.
Been going to Ixtapa for about 16 years. We always love it. Use to stay at the Krystal and it was great. Last year we stayed else where because the hotel was not a good place to stay anymore. But because I have fond memories there decided to go back this year.... BAD BAD mistake....the staff was wonderful.....new manager great.... But the hotel its self is really in bad repair. Needs a lot of work. Rooms were moldy and smelled. Food was not any better. Would NOT recommend it anyone I know. Krystal thanks for the memories. But will be making them else where.
Earlier i reviewed the Krystal after being woke up by a loud rowdy convention group out in the main courtyard. Not the best time to write a review! My cranky mood kept me from saying what an overall great experience my Husband and I had during our stay. The rooms were good sized and clean. The staff was super nice and responsive. Especially Jesus, Josefina and Anabel. We did not have an all inclusive stay as we wanted to check out all the local restaurants. There are a lot of great spots within walking distance. The only thing i would like to see improved is the Wi-Fi. Yes we're on vacation but want to be connected! It was a great time and we'll be back!
Super family friendly, room had no mini fridge but that was understandable because there is a bar almost everywhere in the hotel. I needed one for my baby's milk but at the end it all worked out because I requested a bucket of ice and they brought one up right away, and since I needed new ice every few hours they were very friendly about it.
We stayed at the Krystal for 14 nights and had a good time. We have had better food selection but what was there was good. The staff and service was good. Especially Jose at the buffet and Lorenzo at the beachside bar. Mostly Mexican families, so if that's a problem for you, consider something different. We enjoy talking to the Mexican people. They are very friendlý. Overall we enjoyed our stay.
Let me first say that the only redeeming quality to this hotel is the staff. The restaurant and front desk staff were very friendly and hard working. However, the friendly staff does not make up for the rest of the problems we had with this hotel. Firstly, read the fine print, because if you think you're getting an all inclusive package, you're not. We were told that international and domestic drinks were included which they weren't... if you didn't want to have the warm,flat, keg beer, too bad. You have to pay for bottled beer. They had very limited juices and pops for mixed drinks. And you have to PAY FOR WATER!!! That was the most absurd part! You get 2 tiny mini plastic bottles of water in the afternoon once your room is cleaned. That's it. If you need more bottled water, which trust me you will, as you can't drink the tap water there, then be prepared to pay for it. Oh, and the blended drinks like piña coladas or margaritas, are NEVER fully blended. They are watery and full of big chunks of ice and every drink you order is served in a tiny child sized plastic cup. There is also a bar fridge in your room but your "all inclusive" package does not include that either. The fridge is locked and if you want it unlocked you have to pay extra. Now on to the food... the buffet restaurants had very boring food and it's the same items day after day and every time we ate there we got a stomach ache and were bloated as hell for hours after. They also do not rotate the new and old food. They put the new food right on top of the old food. They do have 2 restaurants that are menu style dining but you need to make a reservation the day before you eat there. The Italian restaurant they had was decent food. Bogarts is the name of the other menu restaurant and I will say it is a beautiful restaurant but the portions are tiny and we felt like we were being rushed out the door the second we sat down. We ended up spending almost an extra $1000 dollars while down there because we constantly had to eat out a different restaurants to avoid the gut aches from the hotel food. That being said, there are some fabulous restaurants in Ixtapa to choose from. As far as the rooms go, they need some work... they are very dated and run down and we lost water for one day we were there. The toilets barely flush and you have to stand there holding down the handle in hopes that it flushes properly. There are also no bathtubs in the rooms. Just showers. So if you have small children that need to be bathed you're out of luck. The walls in the rooms are also paper thin and you can hear everyone and everything in the adjoining rooms and the hallways. They were also doing construction on our floor while we were staying there which added to the already noisy stay. The view from our deck was lovely though. The pool was nice enough but always over crowded. They have some nice lounge chairs down on the beach but if you want a chance to sit in one for the day be prepared to get up at the crack of dawn to reserve one or you're out of luck for the remainder of the day. All in all I would not return to this hotel. We were there for 2 weeks and the amount we spent on the "all inclusive" package was definitely not worth the money. It was pretty disappointing. We have stayed in Ixtapa before at a different resort and we absolutely loved Ixtapa which is why we chose to come back. Next time we head to Ixtapa we will definitely NOT be staying at the Krystal. Buyer beware!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch or dinner at the Grill and Mexican restaurants
- 1 a la carte dinner/ week at Bogart's international restaurant
- Snacks by poolside 12pm-5pm
- Christmas & New Year's Eve Gala Dinner
- Domestic drinks
- Fitness centre
- Daily activities
- Nightly entertainment
- Entrance to Christine Disco (drinks not included)
- 255 rooms
- 3 a la carte restaurants (international, Grill and Mexican)
- Snack bar
- Room service (minimal per service charge)
- 2 Bars
- Swimming pool
- Fitness centre
- Watersports centre (fee)
- Gift shop
- Beauty salon
- Car rental
- Business centre w/meeting rooms (fee)
- Marina Ixtapa Golf Course nearby
- 1 king or 2 double beds
- Mini-bar & coffee maker (fee)
- Full bathroom
- Balcony w/oceanview
- Max occupancy 4 persons
Wedding Packages - Are available. Please inquire for details and pricing.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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