- What's Included
- All Inclusive Features
Our OpinionLocated in the hotel zone, Krystal Ixtapa is a good 4 star property. Nice rooms and a great pool over looking the ocean with a swim up bar. Located next to Christine's nightclub, this hotel is naturally good for singles and couples looking to partake in Ixtapa's nightlife.
We spent a week at Krystal Resort all inclusive during the highlight of Christmas for southern Mexico called Festival of Three Kings on January 6, 2017. The resort was filled with Mexican National Families and what a wonderful experience to share in their festivities. There were daily activities for the children. All of the families we met were very friendly and what impressed me the most was how well behaved the younger ones were. The staff was wonderful and helpful from front desk, food/beverage service, to our maid that left us towel art. The hotel is really striving to provide a pleasant experience for their guests. The Buffet food was very good and plentiful but repetitive which is to be expected. There were lots of choices though and a chef preparing eggs etc made to order. The beverage service was ok, poolside. You do have to go to the bar to order your drinks which was not a big deal to us. Our room was located on the 6th floor with a wonderful view. Our maid did a very good job cleaning and left fresh towels, but only 2 towels, 1 wash cloth, one hand towel, and bathmat. The hotel is conservative that's for sure but again not a big deal. We tipped our maid daily for her hard work.Overall, we had a great time from relaxing on our balcony to lounging under one of the hotels palapas on the beach and it's a beautiful tree lined walk to the market area of Ixtapa. For the money it's was a very good experience but don't expect to be waited on hand and foot like at other more expensive all inclusives. Also, basic Spanish is helpful plus "GRACIAS" goes a long way in Mexico.Our trip was booked through Air Canada and it included transportation to and from the airport which airlines didn't provide.
My watch was stolen from the bedside table in our room. We had the "do not disturb" sign on the door but the cleaning women came into our room anyway. We were on the deck so we saw no harm in allowing them to make the bed and clean the bathroom. BIG mistake. Later, after they left my watch was missing off the bedside table. I reported it to security and 3 men came to our room and went through ALL of my and my friends luggage and things . After this I felt much more compromised. Now they knew everything that I had in my room. There are no safes in the rooms and I would not trust security or the staff to keep anything of value. They told me to check with them the next day, and I was told then that there was nothing that could be done. I don't think they even interviewed the cleaner. I felt very vulnerable and I will never stay there again. Also,the internet did not work in our room or by the pool.
We are currently staying here, till 1/3/17. We were a bit put off by the reviews. However, it has been a great experience. We have had anything that was an issue promptly taken care of. Great view! The staff is impeccable. We want to comment especially on Gerardo (front desk), Alondra(Maitre Lobby) and Alejandro(poolside bar) and all the watiter staff in the Palapa restaurant. They all could not be any better. Just a note of advise to management, as they mostly cater to the Mexican nationals all announcements are in Spanish, just as a courtesy to the English speaking, follow these with an English version. Also a shout out to Jorge out wonderful Tour organizer. He is fantastic! Definitely will stay again.
My husband and I stayed 4 nights. We booked a Gran Plan through Aeroméxico, European plan ( no meals). First the good things: A) great location B) comfortable bed/ pillows C) good showerD) fantastic ocean view from our room.E) good lighting in the room Now the rest: the hotel needs serious renovations! The rooms are old , dated, towels well worn, painting peeling from the closets, corroded hinges, slow elevators, no information in the room, no room service menu, no minibar price card, if you are lucky to get someone to open the minibar, we weren't and I gave up after requesting it 3 times on day one. There's no drinks/food service in the beach/ pool area, you have to go and drink/ eat in a designated area, very uncomfortable after you are already installed by the beach. Restaurants offer a bad service, the food from the menu is better than the buffet. We had lunch and one breakfast there and that wAs it. Much better options outside! The menu by the pool was better, and Josefina the waitress was fantastic. The gym has great machines but air conditioning just turned on by request, if you manage to find out how to dial the extension, no signs or indications are provided. The hotel seems very interested in catering to groups that come under the all inclusive plan and on a special rate, that brings a different crowd and lots of children! Even though it was still school time in Mexico. If you want to enjoy, relax by the pool, this is not the place.We had been to other Krystal hotels in the past and we were quite disappointed with the Ixtapa one. We don't recommend it, and we don't think we will return in the future.
The hotel is nice, the food has very good taste and the room is comfortable enough. The access to the beach is a great advantage and the very close to the pool and bar. The serving hours for the food are pretty good.The staff was overworked and the day I check in the guys at reception had not even got lunch (it was 2pm). The place was crowded due the days off from school. I was delighted with the price we got on groupon but would not pay full price.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch or dinner at the Grill and Mexican restaurants
- 1 a la carte dinner/ week at Bogart's international restaurant
- Snacks by poolside 12pm-5pm
- Christmas & New Year's Eve Gala Dinner
- Domestic drinks
- Fitness centre
- Daily activities
- Nightly entertainment
- Entrance to Christine Disco (drinks not included)
- 255 rooms
- 3 a la carte restaurants (international, Grill and Mexican)
- Snack bar
- Room service (minimal per service charge)
- 2 Bars
- Swimming pool
- Fitness centre
- Watersports centre (fee)
- Gift shop
- Beauty salon
- Car rental
- Business centre w/meeting rooms (fee)
- Marina Ixtapa Golf Course nearby
- 1 king or 2 double beds
- Mini-bar & coffee maker (fee)
- Full bathroom
- Balcony w/oceanview
- Max occupancy 4 persons
Wedding Packages - Are available. Please inquire for details and pricing.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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