- What's Included
- All Inclusive Features
Our OpinionLocated in the hotel zone, Krystal Ixtapa is a good 4 star property. Nice roomsand a great pool over looking the ocean with a swim up bar. Located next to Christine'snightclub, this hotel is naturally good for singles and couples looking to partake inIxtapa's nightlife.
We stayed at the krystal 2/12-2/19. The place is a dump. Several lights didn't work in our room all week. The air conditioning didn't keep the room cool enough to be comfortable. The all inclusive is a joke, from the kid sized drink glasses to the same boring, cold, in-edible food served on the buffet. We found ourselves downtown at mealtimes just to find some hot food that looked good enough to eat. Overall the resort is in bad repair, years of neglect show. The pool area is the only bright spot, although there is a severe shortage of chairs and umbrellas for shade.
Nice room. Would not stay in this room again.Air conditioners are below so you can not enjoy the ocean breeze. Room was cleaned early every day.Maid decorated our room daily with flowers and animal towels. Not much for beach service. Staff is friendly and helpful.We eat out for all meals. Elevators are busy on check out days.
Let me start off by saying that I am a travel agent. I traveled to the Krystal Ixtapa with a group of friends at the end of January. I did not choose the property and was slightly worried after reading some of the Tripadvisor reviews. I went on this trip with a completely open mind and no expectations and was pleasantly surprised.We arrived at the resort and were greeted in the lobby with cold beer. Check-in was a bit slow, but we arrived with many others, so expected a bit of a wait.Our room was on the 7th floor and had a beautiful view of the ocean on one side and the golf course on the back side. Their were 3 adults in my room and it was quite spacious. The beds were clean and comfortable. Our room was cleaned each day during the morning. The balcony was a great size and we spent time out there during the mornings and evenings. The resort grounds and pool area were clean. The washroom by the pool was always clean. You definitely need to get up early if you want to get a chair by the pool or beach. I did notice that many of the reserved chairs would remain empty for the majority of the day and this was a bit annoying for those that could not find chairs.The food at breakfast was decent. You can't really mess up omelettes and fruit. We had to ask our breakfast waiters for bacon and it was hit and miss as to whether or not they had any depending on what time we made it down to eat. The buffet for lunch and dinner was not good (I am not a picky eater at all). I really had to search to find something that I wanted to eat. The one nice thing is that they have a snack bar at lunch by the pool where you could get hamburgers, chips and salsa, and hot dogs. We often ate here for lunch. They would also have some sort of BBQ by the pool during the afternoon as well. We ate many dinners off resort, either across the street or one night we went into Zihua and ate at Bandidos.The service at the Krystal was generally pretty good. There were a few times where we experienced the resort staff serving the locals behind us before serving us, but we were on vacation and it really wasn't the end of the world.The beach at the Krystal is long and wide! If you like to walk the beach then this is the place to be. The ocean was warm as well.Transportation is easy in Ixtapa and Zihua. We took the bus to Playa Linda for 12 pesos each way and took the boat from Playa Linda across to Ixtapa Island for 50 pesos round trip. I would highly recommend going over to Ixtapa Island for an afternoon to snorkel and swim.If I were to go back to the Krystal, I would not do all-inclusive next time.
Room was ok, a bit old. Was hastily cleaned, and not very well. Pool nice and clean, but have to get up at 5:30am., to reserve a seat! Food was fine. The staff was very nice. Location was right by many restaurants, and a nice walk anywhere.
Just got back from 7 days at the Krystal. My sister and I went there for the sun, beach and daily massages down the beach which are amazing for only 200 pesos. The beach, weather sunsets and meals in Ixtapa are amazing! We are not foodies at all, but found the food at the resort buffers not good at all, mostly because the food was not warm. Only good service we got was from Jaimie at the breakfast buffet. We tried the Italian restaurant and the food and service was good, although the wine tasted like apple cider vinegar, but I'm sure if you paid for your wine, you would get better quality. There is a coffee bar, but unfortunately you had to pay for the coffees as I think it was a Starbucks franchise. I did find a large number of people were not all inclusive because they could go across the street for good meals, you are just a few blocks away from some really good restaurants. The service by the pool/beach was non existent unless you were non all inclusive. The server only approached the same few people who were paying for their drinks. We ordered ice for the room one night and never received it. One day we didn't receive face cloths or a bath mat. It's hit and miss. Upon check in, I. had to go down to get the key for the safety box, which should be something they automatically give you at check in. The chair game is ridiculous! People were saving chairs as early as 11pm the night before or 3 am, then they would stay vacant all day. There are alot of kids at this resort,which didn't bother me at all, but if they had some sort of kids club for them, that would be great. the people I met were great, and for some reason have been going to this resort for years, but for the amount I pay for all inclusive, I would appreciate better service and warm food. I found a few people complained that the food was geared more to the locals and they found that few of the staff knew english. My opionion is, if you are in Mexico, learn their language and try their food. If you don't like it, don't go. The great thing about Ixtapa is that It is small and not as Americanized as Cancun and I hope it stays that way. The locals are amazingly friendly. It is truly a hidden gem. The Krystal still needs to work a few kinks out, but I think they are on the right track.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch or dinner at the Grill and Mexican restaurants
- 1 a la carte dinner/ week at Bogart's international restaurant
- Snacks by poolside 12pm-5pm
- Christmas & New Year's Eve Gala Dinner
- Domestic drinks
- Fitness centre
- Daily activities
- Nightly entertainment
- Entrance to Christine Disco (drinks not included)
- 255 rooms
- 3 a la carte restaurants (international, Grill and Mexican)
- Snack bar
- Room service (minimal per service charge)
- 2 Bars
- Swimming pool
- Fitness centre
- Watersports centre (fee)
- Gift shop
- Beauty salon
- Car rental
- Business centre w/meeting rooms (fee)
- Marina Ixtapa Golf Course nearby
- 1 king or 2 double beds
- Mini-bar & coffee maker (fee)
- Full bathroom
- Balcony w/oceanview
- Max occupancy 4 persons
Wedding Packages - Are available. Please inquire for details and pricing.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Blvd Ixtapa, s/n 4 y 4A Zona Hotelera, Ixtapa, Zihuatanejo 40880 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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