Park Royal Ixtapa
- What's Included
- All Inclusive Features
We just returned last night from spending two weeks at the Park Royal...(we spent a week there last year).The excellent.....1) Staff (besides front desk) is amazing.....they go out of their way to make sure your trip is a great experience.2) Sooooo clean. The workers take pride in the cleanliness of the resort.3) Italian restaurant....a five star for sure. Food is amazing and waiters provide impeccable service.4) Room is cleaned very well each day and often there is a bed turn down surprise at night....complete with more water and fresh towels....how is that for being treated!5) Location, location, location.....best part of the beach, close to town...has it all.6) Every single room has an ocean view....garden side is just as good. Oceanview is more spectacular view but noisy at night from the disco.Now for the "but".....1) Front desk staff try to "upsell" every single customer to the Oceanside....if we wanted it...we would have asked when we first booked our trip. It makes you feel somewhat conned when you first are signing in and we have already spent enough. 2) Our son's shuttle was picking him up at 5:15 p.m. and the front desk needed to have him check out at noon (which is fine) and wanted to cut off his bracelet also at noon unless we paid $25.00 to use the facilities and food/beverages until 3:00 p.m. (Which is NOT fine). I strongly objected and front desk staff back pedalled. What a sour way to end an otherwise great trip.3) Front desk staff was never able to break change for tips.....even though it is a large hotel, with hundreds of people wanting to tip daily.....it always seemed to be a bother for them to have smaller pesos available....really???4) They will need to watch cross contamination with food...I saw food handling at the hamburger stand and buffet by the beach that will need to be addressed with better training.5) Speaking of better training ......it is great to order fresh fish off the menu at the beach buffet for lunch .....but they will never get it right....you won't get what you ordered. Three different waiters will take your drink order but none of them will fill it. Better training, assign tables to certain staff and care and attention should look after that.We have come twice and loved the facility and the staff (front desk excluded) but think it might be time to see what the other resorts in Ixtapa have to offer.Oh...one final thing.....fix the bridge over the pool. It is slipppery and not well lit and treacherous...for people of any age.....and certainly for the age of this clientele.
We had a nice time! Very friendly staff at restaurants and bars! Clean rooms and even though beds are hard they were comfortable. The staff works very hard at keeping pool area mopped but tile is extremely slippery when wet! I fell out of our bathtub while showering because shower was slippery and the staff was attentive and helpful. I had quite the bump on my head from the fall!!! Victor from the swimup bar was very nice! The omelettes were awesome but dinner meals are just ok. Hotel is alittle older but still nice. We would have preferred a hotel with less kids! We didn't like the fact they sold day passes. The massage huts just down the beach are awesome!
The staff was very professional, friendly and helpful. Overall, we had a great time here. The rooms was clean and comfortable. Watch out for the slippery tiles around the pool area. If you're looking for a resort that doesn't have many kids, don't stay here. There were a lot of kids in the pool area that were splashing and making lots of noise! I was not impressed with the quality of the food and therefore we ate off resort 3 nights of our 5. We felt very safe at the resort as well as walking around the town.
We are vegetarians and wondered what will happen in this predominantly carnivorous land. But to our rescue came , Horacio Huerta,a real angel with a smiling face.He made sure we enjoyed our stay here. We did enjoy our stay due to him. We found every employee with a smiling face and helping attitude made our stay a most memorable one. Hope Park Royal honours such employee. Kudos goes to Mr. Horacio Huerto.
Hotel and specialy rooms are in old condition. Beach chairs are very unfomfortable. Animation and night activities are very poor. Restaurants and bars offer good services. Employees are very kind and helpful. Special thanks to italian restaurant and beach bar staff particulary to waiter Miguel and barmaid Susana. I wish them all the best.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch, and dinner daily
- A la carte lunch and dinner
- Snack bar offering hot dogs, grilled hamburgers, pizza, chips and nachos
- Domestic, imported and some selected brand drinks (11am-12am)
- Non-motorized watersports
- Safety deposit box at reception
- Daily activities program
- Entertainment program
- 275 rooms in a 14 storey building
- 1 buffet restaurant
- 2 a la carte restaurants (dress code & reservations required)
- Snack bar
- 3 bars
- Large swimming pool with island for sunbathing, includes swim-up bar
- Fitness facilities
- Shops (fee)
- Conference facilities
- Business centre (fee)
- Beauty salon (fee)
- Medical facilities (fee)
- 2 golf courses nearby
- 1 king or 2 double beds
- Satellite TV
- Coffee/tea maker
- Max occupancy 4, no more than 3 adults
For the Kids - Kids Club (open 10am-2pm & 3pm-6pm).
Resort Location Map
Park Royal IxtapaIxtapa,Mexico
- Hotel Contacts
- Extra Info
Blvd. Ixtapa Lote No. 5-A Zona Hotelera, Ixtapa, Zihuatanejo 40880 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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