Sunscape Dorado Pacifico
- What's Included
- All Inclusive Features
We have stayed over the course of 17 years at many of the Hotels Ixtapa has to offer, but none come close to Sunscape! The hotel is fantastic, but what makes your hotel so successful is your staff! Special thanks to Freddy and the rest of the bell staff, Rafael and the rest of the front desk staff, to all the bar and restaurant staff especially George at pool side. Also kudos to the entertainment group, fantastic! This year we brought 4 other couples, and all will return. Thanks so much, and see you next year!!!
My wife and stay here Feb 10 thru the 24th and it was unbelievable stay from Alma at the front desk Freddy and Bryan greeting us everyday front the front of the hotel to Juan in the suncape lounge and the barracuda bar and always Raymono and Simon at the swim up bar. They always have nice things to say and make your stay enjoyable
Ixtapa beach is one of the main reasons we return because of the beautiful long stretch of sand, warm pacific ocean and fun waves. We like to pick a resort close to the town of Ixtapa so we can walk out and enjoy the wonderful food they have in town. We upgraded to the SunClub so I cannot speak of the other rooms but our room, which was on the top floor, had a beautiful view of the ocean and spectacular sunsets every night. The two queen beds were very comfortable, the attendants were exceptional and restocking of the mini bar was done daily.The staff at this resort are amazing, friendly and attentive. A special thanks to Anabele for making the best coffee I have ever had. The drinks at this resort are the real deal. We never had any trouble having premium liquor and my hubby could even have a nice rusty nail at the end of the night when he wanted. The red and white wine were the best I have had at an all inclusive Mexican resort - we usually have to go to the store to buy it.They have a 24 hour coffee stand that makes great cappuccinos and espressos with nice pastries and sandwiches. The liquor service is done around 1 or 2am. They do not have a large selection of a la carte restaurants but you do not need to make reservations for them in the early morning hours either. The buffet, whether in or out, always had something for everyone. Bluewater grill was the place we enjoyed the most as they had fresh tuna every day that we were there. There was always a catch of the day as well and my hubby had a wonderful steak there as well. De Mario was indoors and on the fancier side. We went once but don't really go to Mexico to sit in an air conditioned Italian restaurant. The food is the reason this resort did not get 5 stars. Aside from the tuna and fresh fish they could upgrade their menu a bit. The Barefoot (snacks) which was the most convenient area to grab a bite only served hamburgers, hotdogs, chips, etc so needless to say we always had to go in to sit and eat. We also don't go to Mexico to eat burgers and hotdogs. I also agree with adkin on the smoking bit. They need to enforce their smoking areas or adults need to use their common sense a bit more. Their should be no smoking around the pool areas where the children are and at least one side of the beach could be non smoking. There were some adults actually smoking right in the pool. We went to the pool bar once and that was it because of the smoking.I would return to this resort because of the staff and the beautiful rooms. They do need to upgrade their buffet, maybe have some hand sanitizer when you walk in and watch the contamination at the grill with the fresh and cooked products. We got served a nice piece of cooked fish with the same spatula that just turned the raw chicken. Perhaps just cook one or the other would be a better option. The only other complaint is the lounge chairs at the beach need to be replaced. The chairs at the pool are much better but we have always preferred to be by the ocean.We went down with sunwing and their representative was fantastic while we were there. They can help with all excursions or just help you with a day trip to Zihua. We have taken many of the trips in the past and have loved them all but this trip was just to relax and walk the beach.
We were fully pleased with our vacation here overall. We stayed 8 days and returned yesterday. Why we liked it there? Here are the reasons that come first to mind.-Welcoming, helpful staff. Raymundo and Simon at the swim up bar were always enjoyable, prompt, and smiling. Everyone in the SunClub was always helpful and immediately met our queries with a smile. Our VIP concierge service was impeccable, I would name them all but cannot recall all their names and do not want to exclude any of them, but each and every one of them went out of their way to greet us and make sure our every wish was met.-SunClub. Worth the upgrade cost. Room service alone was worth the cost. We enjoyed the lounge and the snacks there, and the bar service there was fast and good. No watered down drinks, but we never had watered down drinks from any of the bars. Room wifi - that was fantastic, and we even had wifi on the beach with the Sun Club option. We will do that again.-Room. We had an amazing view from room 1815. Sunset views are exemplary from that area. Our housekeeping service was excellent from Silvia, such a warm smile and she was so careful to not intrude upon us whatsoever. the beds were firm and very comfortable. Bedding was perfect in weight and warmth, and was clean and fresh. Double balcony was a huge bonus and we could hear music and watch evening activities when we wanted to unwind in the evenings. The rooms were very quiet and we never had problems with sounds from neighboring guests.-Beach and Pool. The sand on the beach is soft, but it gets hot! The swimming on the beach was difficult due to undertow and wave activity. I would not want my children in the water without a strong adult swimmer nearby. There are lifeguards who were very watchful. Victor was great in this regard. The lounges are nice on the beach, however. The pool area was fun, but getting a lounger can be tricky. This resort enforces the "no saving" rule. If you want premier seating by the pool, be ready to be there EARLY. One morning I woke up at 4am to use the bathroom, and checked out the pool area from our balcony. People already had their loungers claimed with their towels and so forth. Here is what I appreciated: they have staff who watch once the lounge claimers arrive. If you leave your goods in an area, and do not remain there until 8am, they will remove any unattended items and place them in a waiting area by the beach showers. So those people who get those locations front and center by the pool or under one of the palapa corners - they earned them by rising before sunrise and staying there the entire time until the pool officially opens at 8. So if you are an early riser and want those spots, grab a coffee from the CoCo Cafe, bring a book, and relax a while. It is actually a nice way to start your day. The pool was scrubbed down every evening and early morning, and there are plenty of shady spots from foliage or umbrellas if you want to have some shelter from direct sunshine. Pool entertainment was fun to watch; sometimes silly and campy, but that was what made it fun! They have bean bag games, Bingo, movie spoofs, foam parties, water aerobics - something for everyone. George and Antonio were wonderful servers and always are smiling.-Food. You know how all-inclusive food can be bland and monotonous? Not here. If you want something you don't see at a buffet, ask. They may be able to accommodate you. The sandwiches at the CoCo Cafe are a great light lunch, and they will make up a box lunch for you for off site excursions. This may be a Sun Club perk, I am not certain, but we asked the night before a fishing trip and they had it ready to go for us at 6am the next day. Watch for an afternoon meeting on the beach between one of the executive chefs and local fishermen. He will barter and select fresh fish from the fishermen right there. Interesting to observe, and they are so willing to pose for pictures. And we got to enjoy some of that fish just a few hours later. Delicious. Room service was quick and good, try the chicken tacos! Side note - if you want to go offsite for food, the restaurants across the street - amazing. Go get the cheese and bacon wrapped shrimp at Franks. I want more. Oh, and the Tequila Shrimp from Armandos. I literally wanted to lick that sauce off my plate. (I used the fresh bread to soak it up instead.) I did hear that the chef we had that evening was not there a few nights later and the resulting meal was not as great as we experienced.-No wristbands! Yay!Do we want to return. Yes. :) Can't wait to do so. Are we picky? I would say we like going where we feel welcomed and enjoy what a resort has to offer. We have gone to four different Rius, Paradise Village (twice), Ocean Coral & Turquesa with the Privilege Option, Moon Palace... and this one just feels like home. We met many people return there year after year, and we can see why. It is clean, safe, beautifully located, has good food - but above all, you are family to the staff there. Thank you to you all.
We recently returned from a two-week vacation at this resort. It was our first time in Ixtapa, after four years in Huatulco and several trips to Playa del Carmen and Puerto Vallarta and one trip to Mazatlan. We love Huatulco (and now Ixtapa) for the hot, hot weather that you can always rely on. We now prefer Ixtapa over Huatulco due to the close proximity to restaurants, shopping and bars that you can walk to. We always felt safe walking in the area surrounding the resort. The staff at this resort are WONDERFUL! Every time you said thank you or gracious, they responded, "It's my pleasure" and they seemed genuinely pleased to help. Staff we want to especially recognize are Josue and Victor at the lobby bar ... they were amazing and always so pleasant! Josue often brought my white wine with ice when he saw us sit down and before I even asked for it! Victor can mix up those drinks super fast and the service was great every time! Josue really adds a touch of class with his mannerisms, ready smile and great service!The ladies at the coffee/breakfast counter were wonderful and always smiling and pleasant! I feel badly that I neglected to get their names because they deserve to be recognized for their great service and ready smile. Our room was cleaned by Ramona and she did a great job everyday! We are "beach people" and spend virtually the whole day on the beach where we had great drink service from many different servers, including Giovannti, Ullesus ("Ully to his friends, he will tell you) and others. Some days we would join the pool crowd late afternoon and get in on the fun happening there, especially the "foam party". There were lots of people that spent their entire day in or at the pool and they seemed to be having lots of fun .... maybe too much fun sometimes with the dancing on the bar and jumping off the bridge (both unsafe,which made staff and security a little nervous!) We loved the nice long beach to walk on! If you head to your right once you're on the beach you find lots of resorts and condo complexes, plus the "massage huts" where a one-hour massage will cost you only $200 pesos! My hubby and I only went once but others in our group went up to three times! You can choose the intensity (I said medium and then had to ask her to let up a bit because I'm a wimp!) The massage included hot rocks, facial mask, scalp massage and finger/toe massage! We had no complaints about the beds although others found them hard. We would probably take our own pillows next time because we found the resort's pillows too fluffy and they hurt our necks ... I know, pillows that are too fluffy are a heck of a thing to complain about! We are NOT picky eaters, but we did find the food quality and selection a bit of a disappointment for some lunches and dinners. The breakfast was, in our view, always great and the best meal of the day and we never went hungry. Because we were there for two weeks, we may have started to find the food a bit repetitive, but the good news is that the restaurants within easy walking distance were great with reasonable prices. The specialty of the area seems to be butterflied shrimp stuffed with their wonderful cheese and then wrapped in bacon. I had that dish at three different restaurants during our two-week stay! We paid anywhere from $12 to $16 Cdn for that meal and we could have split it with two people. As a couple we sometimes ordered one appetizer and one dinner to split between us because the portions are so large. Hubby had ribs at Frank's that he thought were excellent as well. We took the bus to Playa Linda and the water taxi to Ixtapa Island and we really enjoyed that day (there was a group of 13 of us that day, with one couple staying back at the resort due to a cold). That was a great day and we certainly recommend it! We went into Zihua (some of our group went several times). The are lots of great shops, restaurants and bars with live music and it's a nice experience. Again, we always felt safe but I probably would not walk off the beaten path at 2 am ... but I certainly would not do that in Regina either! The ocean could be rough at times, for sure. Once you got past the "wave break" point it was great and relaxing with nice clear water. It was fun to "ride the waves" but you need to keep your eye on the ocean so waves do not catch you unaware and knock you down when you are not expecting it ... I think that can be the case anywhere, but the ocean is definitely a bit rougher in Ixtapa than other places. People were in the water each and every day. I saw the lifeguard stand closer to water's edge sometimes if there were kids in the water or someone who looked like they might get themselves in trouble. I got knocked on my butt by a wave once, but that was my fault. I never saw anyone "in trouble" out in the water. A couple guys parasailed, but we never used the banana boat, the jet skis or the 4-person tube ... most of us have done that at other places already. There were some evenings when the noise from a local bar went on into the early hours and people grumbled about it the next morning. It seemed to be the worst on Saturday nights. We heard it, but it never kept us awake for long. Depending on where your room is and how light of a sleeper you are, it may be more bothersome to others. We were asked for suggestions at check out, but I didn't want to spend the time to fill out the survey. We would suggest a couple things: if there were small bowls by the omelette station in the morning, people could put in the fixings they want and the wonderful lady making them would not have to ask each person what they want in theirs, she would just add the egg(s) and mix it up. Also, they should have small bowls by the yogurt so people did not have to put yogurt on their place (or like I did, take a coffee mug from the table). Also, the tiles around the pool and in the pool bathrooms get very slippery (and dangerous) and should be mopped up more often. We would definitely return to Ixtapa and to this resort!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Meals and snacks
- All drinks (premium international and domestic brand beverage)
- Food and snacks available 24 hours a day
- Explorer's Kids Club (3 - 12 yrs)
- Core Zone Teen Club (13 - 17 yrs)
- Daily Activities
- Evening entertainment
- 285 rooms in one 11-storey building
- 1 buffet restaurant
- 4 a la carte restaurants (Italian, Grill, Mexican, Asian)
- Snack bar
- Room service (fee)
- 4 bars including swim-up bar
- 1 pool with waterslides
- Children's pool
- Tennis courts
- Gift shop
- Wireless internet in lobby
- Safety deposit facilities at reception (fee)
- Massage service (fee)
- Motorized water sports (fee)
- Golf nearby
- 1 king or 2 double beds
- Satellite TV
- Coffee/tea maker
- iPod / MP3 docking station
- Wireless Internet (fee)
- Full bathroom
- Balcony or terrace with ocean view
- Max occupancy 3 adults or 2 adults and 2 children
For the Kids - Explorer's Kids Club for ages 3 - 12 yrs. Core Zone Teen Club for ages 13 - 17 yrs. Babysitting service available (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sunscape Dorado PacificoIxtapa,Mexico
- Hotel Contacts
- Extra Info
Paseo de Ixtapa s/n Lote 3-A, Ixtapa, Zihuatanejo 40884 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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