Sunscape Dorado Pacifico
- What's Included
- All Inclusive Features
We had a great vacation loved the staff they did every thing they could to help. Fredy from the concierge was very helpful and truly looked out for you and was a great help with the language barrier. We felt very safe there as the life guards were always watching the ocean for any changes in wave patterns. We had a great hotel room with a fantastic view.
We just returned from the SunScape resort and it was great. This is our annual trip with a group of 19 people and they accommodated our every need. The food was good, beach beautiful and pool was very nice. They’ve made a couple of changes sense our last visit which were no kids around the swim up bar (great change) and no smoking on the property. There are 2 bartenders Simon and Carlos that everyone need to meet. These guys made our trip with friendliness and making us laugh the entire week. Make sure to ask Carlos to show you his card tricks.Side note: if you want to go off site for a evening, we suggest Franks seafood and bar. It’s only a few blocks from the resort and the food is fantastic.
We stayed at this resort from Jan 5 - 12, 2018. What a beautiful beach, perfect weather & amazing staff (especially Giovanni -waiter at the beach). I had emailed the hotel prior to arrival & mentioned I had just retired after 41 years of nursing. When we arrived & the clerk at check-in said “1916- very nice room” she wasn’t kidding. Our view was amazing & of course it was on the 19th floor. We thought the food was very good & it was nice not having to make reservations at the a-la-carte restaurants. You also can visit them as often as you want. The only thing we wondered was where everyone went after supper? The lobby bar was essentially empty. The entertainment didn’t start until 9 & was in a different area. It may help to have a little live music & dancing after supper. It is nice being so close to the town & shopping etc. We will be going back to Ixtapa 1 day & there is a good chance we will stay at this resort again.
We just returned home after a fantastic trip. We stayed here last year as well. We felt safe the whole time & didn’t worry about the travel warning while in our hotel, across the street, in Zihuatanejo shopping on Cinco De Mayo Street, on a turtle release excursion, and while deep sea fishing for 7 hours in Zihuatanejo. The staff is unbelievably friendly and helpful. You leave the place feeling you have made new friends for life. We made sure we were in the SunClub both years. The SunClub is a private area off the lobby with a private concierge, bartender, and light appetizers until 11pm. You get a robe & slippers to use in your room (upon request), free wi-if for two devices, room service, turn down service, and more. We became fast friends with the staff in the SunClub. When our son lost his prescription glasses in the ocean, David and the other staff made sure we could get new ones ASAP from a local optometrist. Isidro, the bartender, made everyday wonderful with his smile and wonderful chocolate martinis. They care and it shows. They go above and beyond and we really appreciated the fantastic level of service. Last year we had a honeymoon suite & it was beautiful. We were only in our room to shower & sleep, so this year we went with an ocean view to save a little money. It was great. We overlooked the new kids area, beach, ocean, and the hotel next door. Great sunsets, from the pool area, beach, and our room. Everything was clean and crisp.
This is my second stay at Sunscape and had a wonderful time with my friends and family. However, I upgraded this stay to be in the sun club and booked the deluxe ocean view and was given a room with the view of the condo. The staff in the sun club tried to help but could do nothing for me the first night, said to come back the next morning and they would have a room ready, which they did not, and then I was told to go back that afternoon. It definitely put a damper on my first two days. Eventually a room opened up for me, but I was not on the sun club floor anymore, so I did not have the extras I was supposed to be offered. In the end my room view was better which made me happy, but things are not clearly specified on your website for what you book compared to what you say are the rooms people purchased for their trip. A deluxe sun club ocean view should be in the front, not the sides. My only other complaint would be the food selection. It is pretty bad, there choices that are there do not taste very well, and there was barely anything that looked fresh. Thankfully we were close to go to restaurants across the street to enjoy dinner. Food NEEDS to be worked on for me to come back. You pay all inclusive to eat amazing food and it was far from that. The things that keep me there are the staff. They are amazing (minus my room not being correct and the misinformation I was given). I felt like they were always cheerful and helping you out. The best part about breakfast was Magdelina - she was amazing!! She made the best omelets and got through a line of people quickly. Simon and Carlos at the swim up bar were always helpful, made amazing drinks, and entertained us well. Never a dull moment with those two! Geovani was also super amazing and even got us towels for the beach one day. They are all hard workers and make that place amazing. In general its an awesome place, but food needs to be made WAY better, and do not give people the run around, I was very disappointed in how many times I needed to go back and be on a schedule for you guys to get my room corrected. And the only offer to ease the pain was a spa treatment. The staff makes your place.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Meals and snacks
- All drinks (premium international and domestic brand beverage)
- Food and snacks available 24 hours a day
- Explorer's Kids Club (3 - 12 yrs)
- Core Zone Teen Club (13 - 17 yrs)
- Daily Activities
- Evening entertainment
- 285 rooms in one 11-storey building
- 1 buffet restaurant
- 4 a la carte restaurants (Italian, Grill, Mexican, Asian)
- Snack bar
- Room service (fee)
- 4 bars including swim-up bar
- 1 pool with waterslides
- Children's pool
- Tennis courts
- Gift shop
- Wireless internet in lobby
- Safety deposit facilities at reception (fee)
- Massage service (fee)
- Motorized water sports (fee)
- Golf nearby
- 1 king or 2 double beds
- Satellite TV
- Coffee/tea maker
- iPod / MP3 docking station
- Wireless Internet (fee)
- Full bathroom
- Balcony or terrace with ocean view
- Max occupancy 3 adults or 2 adults and 2 children
For the Kids - Explorer's Kids Club for ages 3 - 12 yrs. Core Zone Teen Club for ages 13 - 17 yrs. Babysitting service available (fee).
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sunscape Dorado PacificoIxtapa,Mexico
- Hotel Contacts
- Extra Info
Paseo de Ixtapa s/n Lote 3-A, Ixtapa, Zihuatanejo 40884 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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