Tesoro Ixtapa

Ixtapa, Mexico
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Our Opinion

While many operators rate this hotel 4 stars, the Tesoro Ixtapa is probably more along the lines of a 3.5 star. This older resort is beach front in the hotel zone and has 1 pool looking over the ocean. It wouldn't be our first choice of hotels in Ixtapa but if the price is attractive its not a bad choice.

Tesoro Ixtapa

Distinguished by its elegant Mexican style architecture the Tesoro Resort in Ixtapa enjoys a perfect location in the heart of the Hotel zone. Fronting the beautiful Pacific and a long, wide stretch of beach, a short ride to the golf course.
Location: Beachfront, 20 minutes from the airport, 10 minutes to downtown Zihuatanejo.

Tesoro Ixtapa Reviews

  • TripAdvisor Reviews
  • Escapes Reviews
  • Tesoro Ixtapa
    • TripAdvisor Traveler Rating
      Tesoro Ixtapa Rating 530 Reviews
    • Location
    • Sleep Quality
    • Rooms
    • Service
    • Value
    • Cleanliness

    TripAdvisor® Traveler Reviews


    Worst ever. And had been at several hotels, but this one was the second worst. The room was barely kool, the food was the same from lunch and dinner. For ice you had to go downstairs and ask for it... Read Full Review

    2015-08-16 - Reviewed By : Jose M -
    Great place to relax.

    We stayed at the Tesoro in January 2015. We've been to a few places in Mexico but never to Ixtapa. Ixtapa is on the west coast of Mexico, about 200 km north of Acapulco. After getting on the bus... Read Full Review

    2015-08-09 - Reviewed By : aztek1967 - Chilliwack, Canada
    Room with a view

    We stayed in a junior suite (with a jacuzzi tub) on the seventh floor, for two nights. The room was tiled in marble and was bright and clean. The decor was slightly dated and the tub only had one... Read Full Review

    2015-07-07 - Reviewed By : PDXKimo - Gresham, Oregon
  • Tesoro Ixtapa Hotel Reviews

    Star Rating Rating: 2.5 - 4 reviews

    Rating: Star Rating
    "Our trip to Ixtapa Mexico did not live up to our expectations. Not to mention the uneasy feeling we felt on second night when someone from Mexico City who was in our hotel 4th floor, was either pushed, jumped or accidentally fell and was killed. Hotel staff, including Daniel, WestJet rep did not wish to discuss the incident – only answer was “too much tequila”.....not too comforting! Our West Jet flights both ways were on time and handled in a very professional manner. The only problem we had was the 24 hour before flight check in and seat selection on line program did not work quite the way we expected and there was some problem with our seat selection when we arrived for our flight in Winnipeg and home from Calgary. The program could be a little more user friendly for people like ourselves who have limited computer s skills. The West Jet representative in Mexico, Daniel, was very good. He was very informative and the several day trips we booked through him were as he explained without any unpleasant surprises. Several of the other guests had booked similar day trips with other people and were very disappointed due to overcrowding and expense. Our big disappointment was with the Tesoro Hotel for the following reasons: 1. We requested back in August an ocean view room on an upper floor. The room was supposed to have one king size bed as that was what we had booked. The room we were given on arrival was ocean view but on the first floor, one double bed, and a very small room on the corner. After talking to several front desk staff the assistant manager assured us we would have the requested room on Friday when there was a large turnover of rooms. So we were stuck in this small room for two days. On Friday we were told the only room with a king size bed was still on the first floor. This room was right above the dining room and if we had our deck door open the noise, especially the scraping of the chairs on the tile floor, was very unpleasant as well as kitchen odors. Therefore we were unable to have our deck door open when we would have liked. We did not try to change rooms again as we did not want to go through the frustration of dealing with people who could understand English when things were going well but as soon as there was any controversy all of a sudden they no longer could understand English. We were on Holidays!! 2. The food was not up to the standard we expected. We have been on quite a few all inclusive holidays and this was by quite a bit below the standard. The a la carte restaurant charged for menu items and it was cheaper to go to one of the many nearby restaurants. 3. The bars were another big disappointment compared to other all inclusive hotels. The beach bar was the most disappointing and the bar which we used the most. I am a beer drinker and unfortunately the only beer available was on tap. This was not a good tasting beer. I bought my beer from a local store so that indicates how poor it is if you are will to buy replacement beer at an all inclusive booking. The mixed drinks were an adventure as no two were the same. Most of the alcohol and mix were in large reusable plastic bottles so you had no idea what was going into your drinks, and to be honest I don’t think the bartenders did either. If you asked if there was any alcohol in the drink they might pull out another plastic bottle, smile and pour some into the drink. We would strongly recommend your West Jet customers not to book an all inclusive at this hotel. 4. The first week we stayed at this hotel we noticed a large number of Mexican families staying on Thursday to Sunday. We were informed the hotel offered a very low cost three night four day package to the local people. These were not all all inclusive packages and if you happen to leave your towels or other valuables for any length of time they disappeared. The pool and beach areas became very crowded during these days and made our stay a little less pleasant. We did not make this review of our vacation until we had a couple weeks to mellow out after our vacation. We would gladly return to Ixtapa as the weather was wonderful and the beaches were great. There is good selection of restaurants and other tourist attractions for most vacationers. However we could not recommend for any of our friends or any of your West Jet customers the Tesoro Hotel. The above comments were expressed without prejudice. " [...]
    Reviewer: reviewer4502
    Date: Feb. 23, 2012

    Rating: Star Rating
    "Hotel rooms were old and missing furniture. Spent our first 2 days waiting to change rooms and had to pay an extra $120.00 for another sub standard room. Food was ok for breakfast BUT lunch and dinner looked like slop. So many people, reminded me of a feeding trough. Pool was dirty and over run by yelling kids and young drunk adults passing out in the pool. Would never go back to the place - even for a good deal. Ordered room service that never arrived. The list will go on and on. " [...]
    Reviewer: Anonymous [via Escapes.ca]
    Date: Jun. 19, 2008

    Rating: Star Rating
    "Hotel rating was wrong. Should have been a 2 star maximum. Food was awful. When we arrived our rooms were completely wrong from what we had requested. Happened to a lot of people. Spent the whole first day trying to get the rooms sorted out! Kids club was pathetic. It was in the basement of the hotel with no windows. You never saw them take the kids outside." [...]
    Reviewer: Anonymous [via Escapes.ca]
    Date: Mar. 16, 2008

    Rating: Star Rating
    "I saw the bar attendants washing up the drink glasses in a sink overflowing with glasses with a small cloth and quick rinse under water tap. This definitely did not look very sanitary. As well there were food servers wearing mouth masks which may be a good idea if they have a cold etc. but it is a little unsettling when you see them preparing and waiting over the food. The worst aspect was by the third day, myself and later my husband and others began to have stomach cramps, nausea and sudden bouts of diarrhea. We have been home for three days now, and we are still having to run to the bathroom and feel weak and worn out from this condition. We will be going to our doctor for medical check-ups if we do not soon improve.This definitely makes us wary about returning to this region and to this hotel with its 3 1/2 star rating. " [...]
    Reviewer: Anonymous [via Escapes.ca]
    Date: Feb. 13, 2008

    More Reviews

Deals to Tesoro Ixtapa

Hotel Amenities


  • 170 rooms in a 8 storey building
  • Buffet & 1 a la carte Restaurants (restrictions may apply) 
  • 3 Bars (including a swim up bar) 
  • 1 Pool (Separate children's area) 
  • Fitness facilities
  • Shops (fee) 
  • Conference facilities
  • Watersports available nearby (fee)
  • Golf available nearby (fee)

  • Accommodations

    Hotel Room includes:
    • Air conditioning
    • 1 King bed or 2 double bed 
    • Satellite TV 
    • Hair dryer 
    • Safety Deposit Box 
    • Bathroom with shower only 
    • Balcony or Terrace
    • Max occ. 4 persons

    All Inclusive Features

    • 3 Meals Daily plus snacks 
    • All Drinks (Domestic beer & cocktails, select International brands) 
    • 24 Hr self service snack bar 
    • Daily Activities 
    • Nightly Entertainment (3 nights a week)
    • Bicycles 
    • Volleyball 
    • Water Aerobics

    Kids Deals

    Kids Stay, Play, and Eat Free - Kids 2-5 just pay a special airfare when sharing with 2 adults! Kid 6-12 yrs pay child's rates when sharing with 2 paying adults.

    For the Kids - Kids club for ages 4-12.


    Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

    Wedding Packages - Are available. Please inquire for details.

    Extra Info

    Some restaurants may be open for certain meals only and limited visits may apply. Reservations and dress code may be in effect for a la carte restaurants. 
    Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

    Note: Escapes.ca makes every effort to ensure that information on this page is current, however, all information on this page is subject to change without notice.

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