- What's Included
- All Inclusive Features
Our OpinionWhile many operators rate this hotel 4 stars, the Tesoro Ixtapa is probably more alongthe lines of a 3.5 star. This older resort is beach front in the hotel zone and has 1 poollooking over the ocean. It wouldn't be our first choice of hotels in Ixtapa but if theprice is attractive its not a bad choice.
Apple Vacations listed this as destination. All of the online photos (and reviews) were very positive. However, it was one of the worst experiences I've had on vacation. The rooms were clean, but so overcrowded - the locals had no less than 6 to 8 people per room in a double occupancy. We paid more than DOUBLE the rates posted on the wall through Apple. The lines were so long for the marginal food buffets that we most of the times gave up and took a walk to local restaurants that were much better quality. The rooms smelled of mold, and I came down with a cold due to my allergy to mold. The majority of the local residents were extremely rude - and were bussed in on government vouchers. The pool was so overcrowded because of the occupancy per room that you couldn't find a place to sunbathe or eat outside. The children were in the adult pool, all ages, infants to six or so. No one used the bathroom, they used the pool. Had cockroaches in the bathroom. So sad, such a pretty setting in a pretty city. I will probably never go to Ixtapa again because I've heard that many of the hotels are now taking vouchered patrons from Mexico city, and the same thing is happening in other hotels. Most of us paying patrons felt as if we were completely overrun, literally pushed around and sadly crowded out. Shame on you Apple Vacations for not having full disclosure and updated reviews on site.
Let me start by saying Ixtapa is a wonderful destination. The beach is amazing and the village is lovely with its shops and bars and many many local restaurants. I highly recommend a stay here. (Just not at this resort)We booked and paid for deluxe rooms that stated 1 king or 2 double beds and a mini barOn check in we were told there are no rooms with 2 beds. My mother and brother are sharing a room and one has been sleeping on a roll away cot all week. The 3 rooms we have been assigned all have 1 double bed. These rooms are in no way, shape or form “deluxe”. We have been told we are not allowed beer or alcohol in our “minibar” and have to basically beg them for water and pop in our fridges. The word minibar leads one to believe that there will be something alcoholic in the fridge. But unless you go downstairs and ask there will just be an empty fridge. The partial ocean view is nice but the hotels next door (on both sides) have huge air conditioning units mounted on the roof and that obscure the sound of the ocean. This is not the fault of this hotel but be aware that you will just hear a droning hum, very loud birds and kids screaming when you open the door. The buffet food leaves A LOT to be desired. Usually at any all inclusive you can find something good at each meal. But it is really difficult here. (And I am not a picky eater by any means) fresh fruit is either soggy or underripe. The omelet bar in the mornings is good, but a very long wait fri-sun. The a la carte restaurants are really just one spot off the side of the buffet that is Mexican food 1 day and Italian the next. The food there was good but not amazing. They only have 1 bar open at a time. So if you want a drink during the day you must go outside and wait in the huge line by the pool. I am not sure why the lobby bar can not be open all the time. They have no specialty drinks. Can’t get a mojito or even a decent margarita. The 24hr snack bar is actually a joke. They open at 10:30PM. There is a hot dog carousel some bread and cheese slices and bologna and some chips and cheese sauce. And a fountain pop machine. But when we went everything was cold and they hadn’t even turned the heat on for the hotdogs. The lobby is not a happening meeting place like most other hotels I have been to. There are 6 tables and a few chairs. So after dark the only entertainment is the 1 hour show that seems geared to children. You must go into town if you want to do more than sit in your room. No wait staff in lobby. No snacks. No social ambiance to speak of. The staff all seem pleasant but can offer little help. The pool is very very crowded. Especially on the weekends. And there and no where near enough chairs there or at the beach! You must get up before dawn to secure a chair at the beach. The hotel rents there unsold rooms to locals on the weekends and they also sell Day passes to locals so everything is very crowded especially fri-sun. But again, go to Ixtapa!! Go into playa los gatas. Go to the village shops and restaurants! Enjoy the amazing beach!!Just do it from a different hotel.
I went there last December. I would say that the hotel is very comfortable. Parking is free and rooms are fine. I didn't have any problem during the time I stayed there. Everybody in the staff was very helpful and kind and the food in the restaurant was also good. I think that the only thing they have to observe is that everybody really wears a swimsuit at the pool.Some people don't like taht you can't smoke in the pool area, but in my opinion it is ok, since there are kids in that area.
First of all I totally subscribe to Jim G. review, me and my husband were the only North Americans in the hotel, this was OK though, most of the locals were quite friendly, but you can imagine the standards were lower. Yet, the beach and the location were amazing. We paid $830 for the ticket, and for this price we do not complain, but if you pay anything more than that, it is not worth going to TESORO. Beware of the concierge, on Dec. 21 at 11;30 I left my luggage with him, he had ONLY my suitcase and he knew I will be out of the hotel 1 hr (I told him), he also knew I am Canadian and I could have something valuable in my luggage, please AVOID him
I have been fortunate to have traveled to Mexico dozens of times over the last 20 years but first time to Ixtapa/Zihuatanejo. Arrived Christmas Eve 2017. We were the only gringos in the hotel. Staff don’t speak English. There were hundreds of local Mexican families with tons of kids in the pool until 8-9:00pm screaming and playing. Sunwing (tour operators) don’t tell about the resort in their advertising. Mini bar in room? No water/soda provided! Coffee in room? Not! Can’t smoke anywhere but beach. 2 bars? No. Bar in lobby was also an office desk during the day. The only place air conditioned was our room that provided 67 channels of Spanish only TV. Wish I paid the extra $10.00/pp and stayed at Azul. The Tesoro in Manzanillo visited 10yrs ago was ok, 5 years ago declined. I am not sure if I have been spoiled by staying at other fantastic hotels but this was below expectations. This is generously a 3Star. I am definitely coming back to Ixtapa but will Not be staying at ANY Tesoro hotel again.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 Meals Daily plus snacks
- All Drinks (Domestic beer & cocktails, select International brands)
- 24 Hr self service snack bar
- Daily Activities
- Nightly Entertainment (3 nights a week)
- Water Aerobics
- Air conditioning
- 1 King bed or 2 double bed
- Satellite TV
- Hair dryer
- Safety Deposit Box
- Bathroom with shower only
- Balcony or Terrace
- Max occ. 4 persons
For the Kids - Kids club for ages 4-12.
Wedding Packages - Are available. Please inquire for details.
Resort Location Map
- Hotel Contacts
- Extra Info
Blvd Ixtapa s/n Lote 5, Ixtapa, Zihuatanejo 40880 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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