Riu Santa Fe
- What's Included
- All Inclusive Features
Located alongside the Riu Palace Los Cabos, this resort is excellent for couples, families and singles alike. Not too far from the shopping and nightlife of Cabo San Lucas. The beach in front of the resort stretches right into town, but swimming in the ocean here is limited due to strong ocean currents. However, a swim-able area is just a short walk down the beach towards Cabo San Lucas. As a clean, well maintained resort with great service, the Riu Santa Fe is a definite recommendation. Over the years it has been one of our most popular resorts in Cabo.
Located alongside the exciting Riu Palace Cabos San Lucas, the magnificent Riu Santa Fe is a stunning piece of the Riu Resorts portfolio. The finest details went into creating this extravagant resort, including first rate restaurants, beautiful pool areas and tropical grounds.
Location: Beachfront property, located in the southern Baja California peninsula, 40 km from the airport and 4.5 kms from the town of Cabo San Lucas.
We spent a wk here for my bachelorette. We thought it was great. The rooms were comfy. Full bar in the room. The food is ok. The best part it stations they set up in the resort! One night they had a taco man, another day they had BBQ and our last day the had a ceviche station by the pool. You have to make a reservation to use the jacuzzi. Good amount of walking depending were your room is at. I bought all the bridesmaids personalized thumbler for our drinks, much better than the small cups they give you!! I recommend to take one. The club was popin the first night !!!the Italian food was disgusting. One of the best all inclusive I've been too.
The resort itself was awesome. However, the food was how I remember lunch at the elementary school cafeteria. The alcoholic beverages were good. A decent cocktail with a decent pour! If you are there for the food, you should go someplace else.
I stayed at Riu Santa Fe with my BF from 8/25 to 9/3 (9 nights). I will separate my review between 2 date ranges, because during the end of our stay we experienced Tropical Storm Lidia and its aftermath (8/31 - 9/3). First off, we stayed here because we were in the impression that RIU was a well-established chain of all-inclusive resorts. Between 8/25-9/3 we were relocated from Room 1 (Build 3, 3301, 3rd floor) to Room 2 (Building 4, 4208, 2nd floor). With that said, both rooms had king sized beds and had a partial view of the pool facing the main lobby. Beds, only provide 2 hard pillows, unless more are requested. R1 had a tube TV, which displayed a yellow cast over every channel (old school), and R2 had a 27” flat screen TV. The room is not stocked with an abundance of toiletries. Only 2 bars of soap, and a liquid dispenser in the shower that doubles up as shampoo and shower gel. In R1, our dispenser was labeled with “Champu/Liquid Soap”. There was a his and her sink with a big mirror. The tub was very narrow. The closet was spacious, but not lit. There was a 4-digit code safe, about the size of a shoebox, inside the closet. Upon arrival, our fridges were stocked, but sometimes we had to remind housekeeping to add more water and beer. Although WiFi is “free”, every room is only allowed 2 devices to connect to WiFi. It was only an issue when the TV lost connection (all the time), especially when it rained. So, we would use our iPad and laptop for entertainment, while waiting out the rain. There are 4 pools; 1 massive pool in front of buildings 1- 6, (2) small to medium infinity pools with pool bars on the sides of building 7, and the signature Riu Santa Fe infinity pool in front of building 7. The (3) infinity pools have an awesome view of The Arch of Cabo San Lucas. The pools are not in the best condition, all of them have missing tiles. We always found some between our toes when we walked through the pools ☹ Beside the pools being a little run down, it was my favorite thing about the resort because of the size and view. The restaurant food was edible. It is literally nothing to brag about. My favorite was the Italian restaurant. The restaurants are not ALL opened daily at their designated times. We always had to call the lobby to check which restaurant was opening that night. It was always Baja California (breakfast, lunch and dinner buffet) and 1 other restaurant. When there WAS a restaurant opened for the night you had to wait in line for a reservation that was not guaranteed. If you got a reservation you received a coaster pager. Once my BF went to put our names at La Mision, he left at 5:45pm, thinking it opened at 6PM, to his dismay it didn’t open until 6:30pm and there was already a line of 10 people in line. At all the restaurants, you only have the option of red wine, white wine, beer, coffee, juice, and fountain drinks, if you want an alcoholic beverage you are expected to bring it in yourself or go and order one from the bars outside. There was supposed to be a taco stand outside in the patio area daily, but in our 9 days, we only saw him once. The tacos are AMAZING. So don’t miss the taco guy!We had multiple complaints, prior to Lidia, especially with hotel management. One of the main complaints happened the 2 days before the tropical storm. We were caught in a thunderstorm and had ran to our R1, while coming back from the pool. Upon arriving, cold and drenched, we were surprised to find out both our keys were not working and flashing red. There was no employee that would grant us access. We tried reaching the lobby through a neighbor’s room phone to send someone, but were told we had to go all the way to the lobby to get new keys. We spoke to the manager, Sara Perez, and she was not able to explain why were locked out, other than our room key pad “ran out of batteries”. We asked to get upgraded, but this resort “does not provide that service”. So instead we got relocated to R2. (8/31-9/3)We’d like to applaud the fantastic work and selflessness of some of the Riu Santa Fe's staff during the outbreak of Tropical Storm Lidia on August 31, 2017. We witnessed firsthand as some of the resort's bartenders, maintenance crew, and housekeepers dove into the treacherously muddy waters during the peak of the midnight storm to save entire families from drowning. Having said that, the reaction of the upper management to Tropical Storm Lidia was inadequate, it unnecessarily put our lives at risk as we traversed dangerous weather conditions from the restaurant to our room, and were later trapped as the entire first floor of our building flooded. Several other customers will corroborate the fact that no formal communication was ever made to guests regarding the incoming storm, the severity of the situation or the need to evacuate the area despite management knowing the potential dangers with ample time. The responsible and proper response would have been to exercise caution and guide customers to safety. As a result of management negligence, we were forced to go three days -- ranging from the night of the storm on 08/31 to 09/03 -- without running water, electricity, air conditioning, proper food or general notifications. With regards to food, the resort's contingency plan for rations was appalling and disastrous. We ate no dinner the night of the storm. Neither was there any food of any kind the following morning. Not until 8PM of 09/01 did the staff notify us of the forthcoming "dinner", which we would find out was comprised of canned tuna, crackers, an oatmeal bar, and condiment packets wrapped in a plastic bag (pictures attached). We were then forced to eat this meal in complete darkness in our sauna-like room with strangers. The conditions didn't get any better the following day. Relocation was similarly miserable. We were jammed into a previously occupied room with two other occupants and afforded no new towels or linens. Because of the aforementioned lack of running water we had to manually haul contaminated pool water in buckets in order to flush our own toilets. A fresh shower or similar means of hygiene was made impossible. We were essentially forced to fend for ourselves without the guidance or leadership of the resort which lacked emergency management protocols, all the while paying the regular resort fees. While natural disasters are unexpected, the subsequent and unprofessional response from the resort's management in tandem with the subpar level of customer service in the aftermath of the storm justifies direct and immediate remediation.
We stayed here from August 26 to Sept 2. First and last time we will stay at this hotel or any RIU property. First few days was good, but the service needs major attention. Drinks were mediocre. Some of the bartenders were rude and simply appeared they did not want to be there. Food was edible, but nothing really to rave about. The Sports Bar is a joke, refrigerated food and hot dogs/nachos that looked like they have been sitting there for quite some time. We were never able to try the other restaurants. When we tried at the Italian place they told us it closed at 6. I don't think we ever saw it open. We tried the Mexican restaurant and they said they were booked, when it looked half empty. Rooms are outdated with tube tv’s, safe was working in our room but not in our friends’ rooms. We were told that the mini fridge would be restocked every 2 days and it never was. We had to keep calling for them to do so and even then it will take them a day to replenish water and beer.Then DISASTER hit. Tropical Storm Lidia came through on Wednesday/Thursday night and the resort flooded. They gave no warning of a tropical storm/ hurricane coming our way. When we asked about it they simply dismissed us and were told the storm was minimal and would be no problem, for us not to worry. Power and water went out and we were basically left to fend for ourselves. Staff and management were non-existent. Phones were dead so we couldn't call anyone. Just TERRIBLE, worst experience of my life. Families with kids and older couples were coming up to the third floor because of the flooding on the first two floors. Other guests helped them out since there was no hotel staff in sight. They pulled out beds from the maintenance rooms so they could at least have a place to sit or sleep if they could. A staff member finally appeared about 3am Friday morning shining a flash light in our room asking if we were ok and then walked away. Nothing else. Two men finally appeared later that morning telling us we needed to get out of that building and we needed to pack our stuff quickly because they were moving us. We had about 10 mins to stuff everything in our luggage because they kept rushing us and telling us we had to move. Why didn't you tell us that when you stopped by at 3am!!!???When we finally left our room Friday morning there were cars in the pool, upside down, against the entrance of our building.. it was horrible. We had to walk through sewage, debris and mud to get to building 7 (where we were being moved) as we were in building 2 at the time. We stood outside building 7 for at least a couple of hours if not longer while they decided what they were going to do with all the guests. No organization, no communication as to what was happening. The people staying at the RIU Palace were just looking at us wondering what was going on and complaining that we were there because “we paid less”. Really?! The staff made sure to keep us off their property. They finally provided bags of food to some of the guests. My husband and another friend were given a bag that contained a “sandwich” for lunch (about 3pm) one of the sandwiches had cheese, mayo and lettuce, that’s it!. The other did have ham or turkey but it smelled like the meat had gone bad. Not edible. The bag also contained a bag of chips and water. That was lunch. We were told dinner would be provided to stay in our rooms. We did receive another bag with a can of tuna, chips, fruit bar, crackers and bottled water. Yay for us. In the meantime the people next door at Palace had hot food and electricity by this point. We knew we had to find a way to get to the airport and go home. Saturday morning we jumped over the fence (which was the only way in/out) and find a taxi that would take us and we were successful in doing so. So happy to have been able to get out of this property. The treatment, the lack of being proactive, the management, the chaos that all ensued is just heartbreaking and we would not have been able to withstand any more days without power and water. Spending two sleepless nights with minimal food was enough for me and my friends.
My second time visiting this hotel. I've also stayed at the Riu Palace. Not much difference between the 2. Food is very average as with most buffet style sittings. For better food you need to go to the individual restaurants. Be aware that you need to get reservations at 6:00 PM for either a 6:30 or 7:45 PM sitting. On our first day, we didn't know and had to talk to several managers before letting us sit. Bad thing was you could look inside the restaurant and it had very few customers. Frustrating! Rooms are small but the price is cheap so don't expect a big room unless you get the suite. Bars open all day! Great customer service! I would go back!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet made to order food stations for breakfast, lunch and dinner daily
- 24 hr snacks
- Specialty restaurants for dinner; no reservations required
- Domestic & Imported beverages
- In-room mini-bar & liquor dispenser (replenished regularly)
- Sauna and Jacuzzi
- Towels in the pool area
- Pool loungers and sun umbrellas
- Live music & theme shows
- Daily activities for adults (6 days a week)
- Nightly entertainment
- Entrance to disco, drinks included 7 days a week
- Restaurants including Italian, Asian, Mexican and Grill Steakhouse
- Bars including Lobby bar
- 2 swimming pools with adjoining Jacuzzi
- 1 children's swimming pools
- Children's playground
- Volleyball court
- Tennis court
- Gift shop
- Internet access (fee)
- WiFi in lobby
- Gym, sauna & Jacuzzi
- Spa with different treatments, beauty salon & massage (fee)
- Ceiling fan
- Satellite TV
- Mini bar & liquor dispenser (replenished regularly)
- In room safe
- Balcony or terrace
- Max. occupancy 3 adults & 1 child or 2 adults & 2 children
- 2 double beds
- Bathroom with tub & shower
- Larger and beautifully decorated
- 2 doubles or 1 king bed
- Small sitting area with sofa
- Full bathroom with hydro-massage tub
- Separate shower and bidet
- Walk-in closet
- Larger balcony or terrace with Ocean view
- Same as Suites
- Balcony with private jacuzzi
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Golf Special - From US$55. Cabo San Lucas Golf at its finest. Challenging 18-hole golf course with expansive fairways in spectacular Cabo San Lucas surroundings at Raven Golf Course. Includes: 18 hole green fee, shared cart, practice golf balls & bottle of water. Local taxes (10%), caddy service, tips and other incidentals are extra. Shuttle service available to & from hotel & golf course (extra charge). For further information about pre-booking tee times call the toll free 1-888-328-8501 from Canada or via email at www.ravengolf.com or locally once you arrive in the destination (first come first served) with a Raven Club agent who is located in the lobby of the Riu Palace Cabo San Lucas. Book & pay locally.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Santa FeLos Cabos,Mexico
- Hotel Contacts
- Extra Info
Camino Viejo a San Jose Cabo San Lucas, Cabo San Lucas 23410 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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