- What's Included
- All Inclusive Features
Location: 15 min walk into the town of San Jose del Cabo, 45 min drive to Cabo San Lucas, 20 min drive from the airport.
Had a great time Danny, Richard, Freddy and Cesar gave us amazing service!! Thank you for making our trip awesome!! Bar service and beach party were great!! Friendly good drinks rooms were clean amazing time! Will come back soon!
First of all I work in the travel industry so I have been all around the world and stayed in a extensive range of hotels and resorts. This resort absolutely was the sole reason for every issue we had during our vacation. There was around forty of us that had booked at this "resort" for a wedding, and each part of the group faced some sort of issue with their stay. Upon arrival we were told that our room was not ready due to maintenance working on an issue. We waited for over two hours for our room with little information or apology. The hotel seems nice, but after an extensive stay you notice it is because they just paint over or sup-par fix the issues. One of the elevators felt like it was breaking down and we thought we were going to get stuck. On one occasion the elevator went down too far and we had to step up to get out. This happened to us on four separate occasions and we let someone know each time, however it took them three days do shut the elevator down. The phones in our room never worked properly, the mechanism on our door was inoperable and our door slammed every time it shut, and we constantly had to replace our key cards, even though it was never near a phone or anything to deactivate it. The staff on this property are the WORST (with the exception of a very few). The tone through out our entire stay was that we were nothing more than a burden to them. Throughout our stay we were never greeted with a smile, offereda thank you for our business or even met with anything other than a nonchalant attitude or the impression that were not a guest, but rather an annoyance. Even reading some of the replies to others issues it seems the half way apologize and then make an excuse as to why the guest was wrong. At any other property the guest is the cash flow so anything and everything will be done to accommodate them, whereas here they tell you that you are wrong and "this is how it works everywhere".Another issue with the staff is that they need to understand that TIPPING IS NOT REQUIRED NOR EXPECTED AT ANY ALL INCLUSIVE RESORT!!! There was a underlying tone that tips were a constant courtesy. The entire reason that all inclusive resorts exist is that the guest has to worry about not one thing including tips. The staff here has a tone that tips are a constant theme, and even after tipping here and there they were still just as terrible.At one point during the wedding dinner the servers TOLD THE GROOM, on his wedding day, "hey man just so you know these guys work for tips". I believe that this was handled later on but the point is that it should not of happened in the first place.Upon check out there was a maintenance issue in our room where something was broken. It was not damages due to neglect, force or intent, but something broken from a force that should not of caused the issue. We were asked to pay for the repairs. I explained to the supervisor that it was a liability and that someone could have been hurt or even killed. All i was met with was inadequate analogies and mediocre apologies, once again making things the guests' fault. I explained that hotels have budget allowances for these things and that there may have been an underlying problem to have caused the situation, to which I was told that they take pictures of each room before each guest (yeah no you don't). After a lengthy discussion the manager Mimi (not sure on spelling) said "well i'm sorry" with a blunt tone and just walked off. I only had to pay a small amount but it was the principal. At any other property they would of asked if I was hurt, this place asked for my credit card.This property made us never want to come back, not only to the resort, but Los Cabos in general. The next time I want to spend a couple thousand dollars on mediocre food, lousy service and constant maintenance issues I will just book a few weeks at a Best Western and load up on TV dinners.
Amazing vacation with wife. Great place, everyone is friendly. Great hotel service and food is amazing! Activities are awesome and a very relaxed environment. Definitely suggest this hotel! Danny the entertainment coordinator is awesome and hilarious!
Hotel is nice enough, food in restaurants was above average, buffet just average. Poolside service above average.Now the bad, they steal from room, your belongings are not safe. Multiple times staff walked in without knocking despite do not disturb sign on door. No free internet anywhere in hotel you have to pay, this should be a deal breaker for anyone considering staying here, even the paid internet was very spotty.
Check out time is 11:00 AM. At that time your bracelet is cut and you are told you can stay if you want to pay an additional charge. The normal curtesy does not apply here.They didn't ask how our stay was, they didn't ask when our shuttle was or if we needed to have our luggage stored or if we may need a courtesy room. They didn't tell us to relax and enjoy the resort until it was time for us to leave. What they did tell us is that we needed to show a "check out receipt" to the valet to prove we payed all the charges to our room. One man told me he was told he was welcome to wait in the lobby for 3 hours until his shuttle arrived. This is something I have never experienced and it trumped everything that happened before check out.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dining
- Unlimited Domestic beer & select International brand drinks 11am-11pm. House wine w/meals
- 24 hr room service
- Yoga lessons
- Dancing & cooking lessons
- Daily activities
- Nightly entertainment and theme nights
- 333 rooms
- 2 International buffet restaurants
- 3 a la carte restaurant: Mexican, Italian and Japanese
- Snack bar
- 24 hr room service
- 4 bars including Swim-up bar and Sports bar
- 5 pools including 1 salt water infinity pool on the beach, 1 adults only
- Tennis courts
- Games room
- Gift shop
- Currency exchange
- Internet access (fee)
- Full service Spa (fee)
- Guest parking
- Golf nearby (fee)
- 1 king or 2 double beds
- Satellite TV
- Internet access (fee)
- Coffee maker
- Radio/alarm clock
- In-room safe
- Bathroom w/shower only
- Balcony or terrace w/partial ocean view
- Max occupancy 4 persons or 2 adults when sharing with 2 kids
For the Kids - Kids 4-10 can enjoy the Kids Club and the Junior Club offers fun for kids 11 and older. Babysitting services available ($).
Wedding Packages - Available, please inquire for further details.
Golf Packages! - Guests receive special discounted rates at the 9-hole Mayan Palace Golf Los Cabos, 18-hole Palmilla Golf Course and the 18-hole Raven Golf Club. Cart included. Transportation not included.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Barcelo Grand Faro Los CabosLos Cabos,Mexico
- Hotel Contacts
- Extra Info
Blvd. San Jose s/n, Seccion Hotelera 1 Zona Fonatur, San Jose del Cabo 23400 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.