Bel Air Collection Resort & Spa Los Cabos
- What's Included
- All Inclusive Features
I took my 19 yr old daughter on her college spring break. The resort was in the process of name change and added more rooms and spectacular infinite pool. It is now called Krystal Grand Los Cabo. Almost every employee was bi lingual and very courteous (there's always a few that shouldn't be there! ) but the AMAZING ones make up for the weak. YAN was professional and handled front desk with ease. LINDA was professional, and ran all the activities smoothly making all guests included and her hysterical playful spirit made the guests connect with each other!! I've never had SO much FUN at a resort before!! Linda is beyond qualified ...she should be on Broadway !! I never laughed so hard!! I only hope this new "serenity pool" and its zen music doesn't put the guests to sleep in their nacho, pizza or tequila coma!! Hopefully the same flair of FUN will at least be at the "fun" pool with the swim up bar! We loved ALL the men at the bar, but our favorite was VLADIMIR...always smiling. Next trip I'm bringing my entire family!!Mucho Gracias all for such a memorable trip!!
Changed names the day we checked in. The signs had been changed and no one bothered to notify us! The resort was beautiful but things were quite confusing the whole time we were there. One day the buffet restaurant had completely closed and moved across the property. The next day the check in desk had just disappeared- no sign or anything telling people where to go. After being told the valet parking would not be moved for a 3 days, the next day the valet parking had also disappeared!!!! The worst part of our stay was the construction noise- They worked until 1am 7 days per week!!! Air conditioning is NOT cool at all- It is more like a fan!
It's hard to know what hotel name to use for this review. When we booked and then first arrived it was the Bel Air. Within a day, items in our room (pens, shampoo, coasters...) were being swapped out for ones labeled Kristal Grand Resort. I hope the change in name comes with a change in management. Our stay at the hotel was a moderately pleasant experience overall but there were plenty of areas for considerable improvement. The best part was the weather and the long stretch of clean beach that extends for miles.We were on a heavily discounted all-inclusive package, so we did not have really high expectations. Nevertheless, we weren't sure we got a good value for our money.It's clear the front desk needs a major overhaul. It's too small for the hotel and is poorly staffed - both in quality and quantity of employees. There's no excuse for an hour long wait to check in or out of a hotel. Want change for a $20 to tip the bar staff?" Forget about it. I'd have been happy with US or MEX currency. They looked at me like I had three heads for making such an audacious request.There's a silly little store across from the front desk. They seem to specialize in carrying nothing you might want. Sunscreen at a beach resort? Apparently that's a ridiculous request as well.The food was very hit or miss. We did have a few good meals but most were merely adequate. Unfortunately, they had a buffet for most meals while we were there. So, the few things we found on the menu that we really enjoyed were unavailable most of the time. We had a nice dinner at the upstairs Mexican/Italian restaurant but on most nights the wait to get in surpassed an hour. I get far superior sushi at my local grocery store than they served in their sushi restaurant. Every roll on the menu contains a lavish amount of Philadelphia cream cheese (literally every roll.)Our room was in the tower on the far side of the entrance drive from the main building. On the plus side, we had an excellent ocean view from a very modern room. We looked out over the top of the main resort towards a gorgeous expanse of beach and sea. The bed was comfortable and we usually had working Wi-Fi. Sadly the modern room did not come with hot water. It was also quite loud as it's right on a very busy highway. We met people that had given up their newer room in exchange for an older one in one of the other buildings. They just couldn't get used to the constant sound of the traffic.The black flags on the beach flew everyday indicating that it was not safe to swim. I doubt they ever change them. I had an excellent, enjoyable swim every day. I am sure it can get rough, but during our stay there was no hint of danger.A beach resort in Mexico has few things it needs to do well. Making a decent drink is high on that list. The Bel Air/Krystal failed miserably most of the time. Occasionally we'd be surprised by a good drink but not often. What surprised us the most was the inconsistency. On the rare occasion we got a drink that we liked we'd order another one within 20 minutes and it was likely to be completely different. I found the white wine was quite drinkable and stuck to that. I am sure the beer is fine, too. Don't even think about ordering gin.The buses into Cabo San Lucas or San Jose del Cabo run frequently and stop right in front of the hotel. It's 2.00 each way and pretty quick. It's a bargain compared to the shockingly high cost of a taxi. If coming from Cabo San Lucas, it would be easy to overshoot the hotel. Watch for the Mykonos resort which is just before the Bel Air / Krystal. Ring the bell for a stop just as you pass it and they'll drop you off right where you need to be.The construction on the new buildings for the Grand Krystal Resort did not bother us at all. It looks like it's going to be a very nice hotel. I imagine big changes are coming to the dated Bel Air side. That's good. It needs change.
Well we enjoy the Baja Peninsula area period. Since we were in that area before we wanted to return. The weather for us was sunny and warm not hot(around 75F) and a little breezy but very pleasant if you wanted to walk around. If we were to pay full price like some people did, I would not have been happy based on the stated cost to be there. However, we got a real bargain by agreeing to a time share meeting (which was longer than they said, but we were in no hurry as we travel to relax). Our room was very large, but we did notice that each building of this resort was different and we had one of the larger one bedroom layouts, but it was very sparsely decorated, cold marble like, and missing a lot of accessories with mismatching items but still comfortable. We didn't like our bedroom window facing a hallway that anyone could see into and a view of the noisy highway. But since we are from the city the noise didn't bother us that much. We had a view of the ocean, but only by looking over the 2 buildings in front of us...but we still could see it. At least we didn't have the just the garden or street view from our living room! Now with our deal, we had an all inclusive and the food was respectable and generally good, but service was a little on the slow side but alas we were never in a hurry. As others have stated it is undergoing additions and upgrades (this is there winter time) but noise was limited to daytime and early morning. So currently expect not to have a long quiet serene day at your room. Now we had a hiccup as they messed up our reservations (not their fault but that of the time share people) so we got to experience an additional 2 days at the different resort in a different location, which I will comment on its own review. Now in Los Cabos, there are lots of things to do. But the disadvantage to San Jose, is that if you want to do the tours and adventures (except Golf) you had to travel to Cabo San Lucas which is either a 20min to 30min taxi ride away or if you are like us, we had to hop into our rental car (which is a good idea if you can handle it). The beach and water area is calmer at Cabo San Lucas and you can't really swim at the Beach at San Jose as there is a strong undertow (at least at the time we were there). We were amazed at the waves as they look like you could be able to surf (but not quite...haha). If you wanted to just stay there, you might be a little disappointed. There is also not a lot of places to shop and walk around to as you are more isolated at this resort.All in all, our food was good (and included) and our accommodations were good but I know we can do better with newer resorts...but we would likely not get it for under 1/3 of the price like we did here.
We stayed at the Bel Air, and now as it is titled the Krystal Grand Resort for 8 days. We had an oceanfront room which was delightful, and the view is spectacular. The staff was excellent and extremely friendly and accommodating. We especially enjoyed our server, Javier (for breakfast/lunch), and our beach/pool server, Gregorio, who were the most professional and courteous servers I have ever experienced. I am in the service industry as well.Our first few days we enjoyed immensely, HOWEVER as many have stated the new hotel construction did disturb us a few nights, one of which was a welding and hammering project going on at 1:30 A.M. It did cease after I went to the front desk to address it. He was helpful, and I understand they were spending a lot of money to try and get Krystal open, but you can't bite the hand that feeds you. Also, at the end of our stay the Krystal opened and as expected there were many kinks and bugs to work out as it is a big expansion project. However, the CORPORATE bosses presence felt stressful, and some I noticed weren't very friendly despite their attempts. As they seemed to bully their staff (just an observation from someone in the business...)Don't eat the sushi bar, never ate the other restaurant. But breakfast was our FAVORITE meal of the day. Dinner buffet was ok if tired and don't wanna go off resort. PLENTY of close restaurants with great food nearby, taxi or bus.If you want to go to the marina in Cabo San Lucas ask the staff to direct you to the bus ($5 for two people each way), its wayyyy cheaper than a taxi ($40).Overall, the stay was extremely pleasant. Great beach. You can swim there, don't listen to anyone about that, i.e. those reviewers likely aren't beach people and don't how to navigate in a real ocean. If you are comfortable in the ocean it won't disappoint. There is even a little break down the beach a ways where you can rent boards and paddleboards and the surf is fun. I hope that the Krystal Grand continues to provide the more relaxed experience that the Bel Air did, and doesn't try to be the over-the-top 5star resort. It's not needed. Great place. We will def be back!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, Lunch and Dinner daily
- All Drinks
- Welcome glass of sparkling wine
- Morning Coffee Service at the Lobby
- Afternoon Tea Time including coffee, teas, pastries & Sunset Corner with sparkling wine
- Daily Turn Down Services & Petit Fours
- DVD Player in room & movies at the front desk
- Free Internet in business centre
- 3 Restaurants
- 2 Bars
- Spa (fee)
- Swimming Pools
- Internet access (fee)
- Laundry service (fee)
- Gift Shop
- 1 King Bed
- Cable TV
- Pool view
- iPod docking station
- Alarm Clock
- Iron & Ironing board
- DVD Player
- Coffee Maker
- Hair Dryer
- Safety Deposit Box
- Maximum Occupancy 2
- 2 Double Beds
- Cable TV
- iPod docking station
- Alarm Clock
- Iron & Ironing board
- DVD Player
- Coffee Maker
- Hair Dryer
- Safety Deposit Box
- Ocean view
- Maximum 3 Adults, or 2 Adults & 2 Children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Bel Air Collection Resort & Spa Los CabosLos Cabos,Mexico
- Hotel Contacts
- Extra Info
Carretera Transpeninsular Km 29 San Jose del Cabo, San Jose del Cabo BCS 23409 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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