Hilton Los Cabos Beach & Golf Resort
- What's Included
OverviewMediterranean-style hotel situated on the beach overlooking the ocean, approximately 20 miles from San Jose del Cabo Intl Airport.
We had visited the Hilton many times before and enjoyed it very much. This was our first time back since it was rebuilt.We had a nice time, but that was bookended by a horrible experience on arrival and a rude one about leaving the hotel.We had chosen to come back here as we had liked it before, but also because the explicit understanding that we would have 2 connecting rooms (1 with a king bed and an adjoining room with 2 queens, along with a crib) as we were traveling with our 9 year old, 7 year old, and 9 month old baby. We had even paid for and arranged for the more expensively priced, La Vista Club to ensure we'd have no issues. We had considered other properties and other vacation spots in Mexico but chose this hotel and Cabo for this explicit reason.However, when we got there sure enough they tried to put us in non-adjoining rooms and claimed that having adjoining rooms was not guaranteed. Even though we thoroughly discussed and were assured in numerous calls in advance of our arrival and was, in fact, the determinative fact that led to our choice of going to Cabo and staying at the Hilton.Furthermore, when arriving to the rooms there was no crib as we had reserved and when asked they said they, "we're all out." It took going through housekeeping, the front desk and then only when the manager got involved to rectify this embarrassing and unnecessary complication was one found.I can only assume someone showed up earlier when our flight was delayed and they gave away our rooms and our crib. However, instead of apologizing profusely or admitting error, Alfredo did exactly the opposite.It was incredibly insulting and had a profound effect on our first day there and our last day there - leaving a very bad taste on our vacation that had no business being there in the first place. This is only compounded by our enjoyment of the grounds, the food, and lovely service at the pool by Astrid.We are Hilton Honors members and had stayed, as I said, at the property numerous times. It was even my wife's birthday the day we arrived. However, with the choice of hotels to choose from, we were not only incredibly disappointed, but actually offended by the coarseness and disdain shown by Alfredo, the manager on duty to what was obvious oversights and mistakes made by his staff. Instead, of offering as he should have - some sort of adjustment on the room, dinner, a plate of fruit even to help make amends for our trouble and inconvenience - he nor the hotel did anything. Nothing.... Nothing. It was shocking customer service and an incredible experience that he did nothing to make amends or smooth out our experience from that unfortunate start. Not only did we never hear from him again, not even a phone call, it was only upon seeking him out before we departed, did we see him again. He said he wanted to speak to his employee who we made our arrangements with, but never followed up with us afterwards. It was only on our last day, when seeking him out, did I get any further follow up where he claimed to say he spoke to her and she denied confirming the adjoining rooms. So believing a low level employee who likely feared for their job, he basically accused us of lying. His premise suggests we would rather waste even more of our valuable vacation time arguing about our rooms and a need for a crib for our baby for the fun of it. We would fly to another country having made plans months in advance with 3 small children only hoping we can be together... obviously this is absurd.We had made plans to go to Grand Velas Nayarit but chose the Hilton and Cabo to avoid this exact situation. We had explicit conversations with the reservationist about the need for such rooms and confirming as such, as there was initially a concern we'd have to shift rooms on our last night which we were willing to do but she was able to resolve and avoid for us so we were led to believe.When a family travels to another country and with small children, including an infant, the need for the rooms you booked, adjoining rooms, and a crib are not things that truly are negotiable or subject to availability.I wasn't going to say anything but when I got a survey from the Hilton claiming their policy is to "Make it right." I fear this property did not get that memo.
Came here for 4 nights during 1st week of Dec. Needless to say, there was no crowd. It's very relaxing, no crazy downtown noise. We did one trip to downtown for an evening outing and a sunset cruise trip. We mostly just relaxed around the pool & our patio, did long walk on the beach. The junior suite with patio was super nice, very spacious, facing the ocean, comfortable lounge chair in patio for hanging out. All the restaurants in the hotel were very good in term of both quality and service. We liked the pool-side restaurant so much that we ate there almost everyday for lunch. There was a cafe near our room with Starbucks-like coffee, good pastries, ice-cream and tons of snacks. We stopped by there very often.There is a very calm beach area which is great for little dip in the water or relax walk. If you don't care too much about going downtown (20 min taxi ride away), this is a perfect place to relax.There is a separate pool and playground area perfect for family with young children. It's semi-enclosed, so you can easily keep an eye on the little one.We may stay here again for our next visit.
Was there recently for my husband's business trip. The hotel was full with basically everyone from his group. The hotel is absolutely beautiful. Every room has at least a partial ocean view. We were in room 5064. The view of the ocean was beautiful but we also had construction down below. They were never noisy, but did slightly take away from the view.Turn down at night was a nice touch, along with the towel animals and the personal slippers that were put on each side of the bed during turn down. There was also always 2 bottles of water everyday for our drinking.I used the fitness center everyday, which was open 24/7. Plenty of equipment for a hotel fitness center. Bottle water and towels were available as well. They did have sunrise spin class, I did not participate but it was available.The infinity pool was gorgeous and the service at the pool for drinks, food and anything else you would have a need for was prompt and friendly. A nice touch on our last full day (a Friday), they have exotic birds there to meet & greet with and to have your picture taken with. On Saturday morning, they had workers digging up the baby sea turtles that were going to be released into the ocean at 9am. I would of loved to stay and see their release, but sadly I had to go pack!I cannot wait for my husband's business group to return to this property again, I am definitely going back!
We stayed here in the beginning of September 2016 and are already planning our return visit.Very clean hotel rooms with a fantastic ocean view. Great location in the corridor away from the herds of tourists in Cabo, however if you wish to visit, a bus or car ride will get you into town in less than 15 minutes (I'd recommend visiting San Jose del Cabo instead).Good food at the restaurants in the hotel, although a bit more expensive than what you'd pay if you were dining out in town.The impecable staff really made the difference. Neither my boyfriend nor myself are typical tourists. We tend to be a bit younger than most other guests at the places we visit, and we really don't enjoy doing touristy things or eating at tourist traps. We became friends with a young man who worked as a server on the beach in front of the hotel, and had a great conversation about what to see while we were visiting. We ended up renting a car and driving to a few surf spots, as well as visiting La Paz and Todos Santos to check out some new scenery. The beach at Balandra is one of the most stunning beaches I've ever seen.Since we visited in the off season we might have had a better experience than what might be expected during high season, however I would happily recommend this hotel to anyone looking for a relaxing vacation in beautiful B.C.S.
I have stayed at many five star hotels and this would be on the top of my list. The service is exceptional! Food is excellent. The pool and beach are gorgeous. Rooms are very comfortable. Great choice for a hotel in Cabo area!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 375 Rooms
- 2 Pools
- Spa (fee)
- Kids Club
- 4 Restaurants
- 3 Bars
- Business centre (fee)
- Internet access (fee)
- Meeting rooms (fee)
- ATM Machine
- Currency Exchange
- Beauty salon (fee)
- Fitness centre
- Tennis court
- Golf course (fee)
- 1 King or 2 Queen
- Private Balcony
- Oversized bathroom
- Maximum 3 adults or 2 Adults and 2 Children
Resort Location Map
Hilton Los Cabos Beach & Golf ResortLos Cabos,Mexico
- Hotel Contacts
- Extra Info
Carretera Transpeninsular Km. 19.5, San Jose del Cabo 23447 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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