Riu Santa Fe
- What's Included
- All Inclusive Features
Located alongside the Riu Palace Los Cabos, this resort is excellent for couples, families and singles alike. Not too far from the shopping and nightlife of Cabo San Lucas. The beach in front of the resort stretches right into town, but swimming in the ocean here is limited due to strong ocean currents. However, a swim-able area is just a short walk down the beach towards Cabo San Lucas. As a clean, well maintained resort with great service, the Riu Santa Fe is a definite recommendation. Over the years it has been one of our most popular resorts in Cabo.
Located alongside the exciting Riu Palace Cabos San Lucas, the magnificent Riu Santa Fe is a stunning piece of the Riu Resorts portfolio. The finest details went into creating this extravagant resort, including first rate restaurants, beautiful pool areas and tropical grounds.
Location: Beachfront property, located in the southern Baja California peninsula, 40 km from the airport and 4.5 kms from the town of Cabo San Lucas.
Arrived at 4:00 pm via Southwest Vacations on Oct. 9th, for a four night vacation. Upon check in I was issued a room that was not made up from previous occupant. The bellman suggested that leave my luggage in the room and go out and have a drink by the pool and he would have someone clean the room. Discovering that the bars only had warm beer due to a power outage I returned to the after an hour and found that the room had not been cleaned. Back down to the front desk and was given the same request to wait an hour and room would be cleaned. After another hour, I went to the room to find that my key would not open the door. Back down to the front desk to get a new key. I was informed that their system for making keys was down and was now directed to go have dinner and all would be fine in an hour. After dinner (all-inclusive), I returned to the front desk for a new key. I requested a new room (since the room with my luggage still had not been cleaned) but was told I could have a new room but the key situation had not improved and if I left the room, I'd have to chase down a supervisor to re-open the room for me. Needless to say the first day was shot. I was informed the next day that the power outage was due to the resort being flooded (this is a huge resort) by a tropical storm three weeks prior to my arrival. This would have been nice to know and maybe one of the reasons the resort was at about 25% occupancy compared to any of my previous visits to the RIU. This could have been (my opinion not substantiated) that the hallways, elevator and building reception area smelled like fresh vomit. The next day I requested to be moved to their sister (next door) resort the RIU Palace as a courtesy due to condition of the Santa Fe. I was told that it would cost me $100.00 extra per day to move. When I informed them that I could get the cost less on the internet, they were indifferent. This was my 16th overall visit to RIU's around the world and they could care less of helping a repeat customer. I was told to register a complaint with Southwest vacations upon my return to the states. Needless to say, I cut my vacation two days short and flew home. Upon my return I contacted RIU and Southwest Vacations. RIU passed the buck, without an apology and told me to contact Southwest.and register my complaint with them. I contacted Southwest and was issued a confirmation number of my complaint stating that I would be directly contacted by a Southwest representative. After waiting five days with no contact, I re-registered my complaint with Southwest and was promptly issued another confirmation number of my complaint. After twelve days, I still have not received a contact from Southwest Vacations.
(Oct 12 - 19) I really enjoyed staying here (we were 10 people) When we first got off of the bus the check in was super fast and friendly they had everything ready and waiting along with welcome drinks. The rooms were spacious and very clean (building 7). The staff were super friendly in all areas (bartenders, restaurants, housekeeping ect) The grounds were well kept (you would never know it had all that damage from the hurricane). We had the chance to eat at all 3 buffets the Chinese and Italian restaurants I thought the food in all places were pretty good enjoyed the variety that they had. The pools are awesome I spent most of my time at the Infiniti pool area the views are awesome. Always enough room for everyone to have a lounger. Swim up bars are great. The shows were ok I've seen better. We want to send a huge thank you to Ramone (works in front lobby taxi area) personally took us to Hotel California he waited 4 hours to let us shop have lunch ect. So needless to say my overall experience was great I will be back and I will definitely recommend this place to anyone that visits Los Cabos.
When we arrived on Saturday evening on 10-14-17. I asked for an upgrade from a double standard to a junior suite and was told that there was none until 10-16-17. I took my mother along whom is 75 years old and has a bad knee. I was offered a bottle of wine and chocolate strawberries. when we were taken to the only building with an elevator. They are seven buildings in the resort. Our room was located on the ground floor with a balcony at a first glance looked alright. however they were mosquitos flying inside the room. the bed sheets looked clean but smell of urine. the bath tub was too high for my mother to get in. She could not shower for two days because of it. When I called the front desk and explained this to them. They acted like I was being a difficult. I asked to speak to the manager. I was told that he was not around and that he was going to be there the next day. On Monday I asked for him and was told that he was not available. I was offered a junior suite upstairs on the second floor on the same building for an additional fee of $700.00 more. I was told that the room was going to be ready at 3pm. I left my mom on the old room while I went to timeshare presentation. When I got back before 3. She have been moved to the new room. She told me that she was being rushed out the old room without me being present. When I found her on the new room all our things were there except for a bottle of champagne which we brought with us from Chicago. The bottle went missing. I asked housekeeping about it. No one new anything about it. Called the front desk to inform them of the bottle missing. I was told that will look for it. They brought us all kinds of bottles but no our bottle. Also there was a foul smell coming from the sewer in front of our building again the employees could not tell us what was the origin of the smell. The sofa and pillows smell of urine as well as the heavy blankets. The Jacuzzi in the room did not work either. No plastic bags in the garbage containers. My mom did not feel like leaving the room one day and we asked for room service and was told that there was none. I was very surprise by this. None of the public restrooms have paper towels either. The resort is beautiful but too spread out. That seems like we were walking far just to get from the lobby to our room. No golf cars in the resort. The food was great. Their employees were very nice. Thank god they have wheel chairs so my mom could get around. Also I was told that the employees only make $8.00 dollars a day. For a place that charges a lot. They could compensate their employees. They work really hard to make the resort look good. There was only one person at the front desk name Suzanne that tried to help me but could only do so much. The provider relations people were at the pool asking the guest if they were having a good time. My mom talked to one of them and explained our problems but they did not seem to care. Not one I heard from the management or the the provider relations department either. Also the safe in the room did not work properly.
Where do I start... I stayed at the RIU from Oct 9-16th, and from the very beginning my experience was sub-par. When I arrived, the hotel was without power. I thought at first this had something to do with the hurricane that happened in September, but that wasn't the case - apparently one of the workers hit a power line. This meant that there was no lights, no AC, no flushing toilets, and the filters on the pool stopped working so they got pretty gross as well. Thankfully it only lasted a few hours, but first impressions mean something. The staff also gave away my room, so when I arrived and was given a key, I opened it to find a mid-50s couple already in there, and their room key worked as well. Not the best thing for a feeling of security. We tried to shrug it off, but what really hit me was how unaccommodating the resort was to compensate anyone for the inconvenience. I'm not really picky when it comes to food, but honestly I lost about 10 pounds over my vacation because the food was absolutely disgusting. The buffet was the worst by far, but I tried the steak house, the Italian place and the Mexican restaurant when I was there as well, and the only appetizing thing I ate at any of the restaurants was the deep-fried mozza sticks at the steak house... Kind of hard to mess up deep fried cheese I guess. The food was so bland; picture carrot cake but without nutmeg, cinnamon, or all-spice... what would that taste like? That will give you an idea on the flavoring used here. I didn't try the Asian restaurant as I live in a place that has a lot of amazing Asian food, and from my experience at the other restaurants I did not have high hopes for that one. On a bright note, almost every night I was there, there was a guy cooking up tacos in the main square - always only 1 or two choices of protein and you added the condiments yourself, but it was the first and ONLY tasty thing I ate at the resort for the whole week. Props to the taco guy - 3 nights out of 7, that's all I ate. This resort REALLY has to fix the way they operate their restaurants. There's 5 restaurants, and according to the sheet they give you at check-in, they're supposed to be open every day. They give you the hours of operation, but NO WHERE does it indicate which days they're open. It would be absolutely fine if they closed a restaurant a night, in a rotation, for cleaning or whatnot, but just TELL US. One night before we left, at least a hundred new guests showed up, but every restaurant was closed except for the buffet and the Italian. I was at the Italian restaurant at 7:30pm, and it closes at 9:30, but I was told they weren't taking any more people, even though the restaurant was only half full. Why would you close so many restaurants when you have hundreds of new guests in? Even the staff didn't know which restaurants would be closed which days when I asked, which I found incredibly frustrating. Also note: they won't take reservations even if you want to make one. So if you like a certain restaurant, get there for 6-6:15pm and get your name on the list, or you're not eating that night. Very inconvenient for people like myself who like to eat later in the evening. Also, as a smoker I found this resort to be confusing for that aspect. It's a smoking-friendly resort, as I saw people smoking everywhere and very few signs indicating a non-smoking environment and only in certain places like sitting at the bar or entering a store or restaurant. But I was never clear on whether it was okay to smoke in the room (I didn't - I used the balcony) and I couldn't find any ashtrays around the resort - very unusual for the number of people walking around with a cigarette in their mouth. Granted, there were ashtrays right outside a non-smoking area, so you could put one out before going up to the bar or into a restaurant, but throughout the grounds of the resort there were none. Apparently only ocean-view rooms get an ashtray on their balcony, as even though our maid removed my makeshift ashtray on my balcony every day (glass w/ water and butts), she didn't replace it with anything. Not a big deal, but I found it strange, and indicative of their service. Keep in mind if you're bringing children, there WILL be people smoking in the pool, and not just the party pool(s) by the beach. Others have mentioned this as well, but be warned that your 'free WIFI' covers only two devices. So for myself and my friend, who each brought our iPads as well, we had to buy an extra internet package, at a rate of roughly $15 USD for 3 days. Every other resort I've been to that offers free WIFI has never confined it to a number of devices. Definitely a first-world problem I know, but we wouldn't have brought our extra devices if we knew we'd have to pay for them. Lastly, a piece of constructive criticism I have for the hotel has to do with their Sports Bar. It's open 24 hours, but please don't eat anything from their fridge - it all looks and smells like it's gone off. However, the issue I have is with the pool tables. There are 3 of them, but they ONLY take 6 of the $5 peso coins, or $30 pesos per game. I have two issues with this. A- why, in an all-inclusive, should we have to pay to play a game of pool? B- if you're going to charge for it, MAKE SURE YOU HAVE THE CAPABILITY TO OFFER YOUR GUESTS CHANGE. Front desk had no coins. Bartender had no coins. Cleaner had no coins. There was not a working change machine on the whole resort. You'd make a hell of a lot more money from the pool tables if people could actually play them. We tried on 4 separate occasions, and later at night it seemed like everyone wanted to play pool but no one could. Now, for some highlights. I need to give a shout out to Carlos and Maritza from NEXUS tours - they were beyond amazing. Alexander, who's by the non-party pool during the afternoon and in front of the buffet at night is awesome- give that man a raise! Almost every staff member I interacted with was very pleasant - none of the problems I have this resort are the staff's fault, more a lack of proper management. The entertainment at night was good - I especially liked the Michael Jackson show and I can tell their entertainment staff work SO hard. While I wasn't traveling with children, I got a quick look at their RIU kid's club and all the kids there seemed to be having a good time. Bartenders were friendly and gave you good service whether you tipped or not, which is the one case where this resort is better than some of the others I've been to.While I'm not a big drinker, my friend that came with me is, and she had a lot of fun at their nightclub onsite. It's open until 2am every night, and they'll have salsa-themed nights and other events. No issues there. This resort I would only recommend to bachelor(ette) parties, as there were at least 15 of them in the small amount of time I was there, and they know how to party. Perhaps to people who have never been to an all-inclusive before, as they won't know what they're missing compared to a good resort. Also, Los Cabos is a really cool place! While I'd NEVER stay at this resort again, even if it were free, I'll definitely be back to Cabo.
Let me start off by saying that Riu tricks their guests by offering an Oceanview Room--but their version of that is a view of the pool. When we tried to complain, we were told that since you can turn your head from the patio to the far right you will able to see the minimal ocean that they consider Oceanview. What a rip off. We complained, and I spoke to my travel agent who was also very frustrated. When she called the hotel she got hung up on 3 times! We managed to find our airline rep and they were able to move us 2 days after we arrived to a proper ocean view with NO compensation for the first 2 days. Secondly, their staff is not friendly at all. I've been to Mexico a few times.. Puerto Vallarta, Mazatlan etc.. and this is by far the worst service I have received at The Riu. The staff never said hello, and there were no servers by the pool or beach. If you didn't get a seat by the pool bar you would have to walk a long distance just to get a drink. Out of all the pools there were absolutely NO servers. The staff at the restaurants were also very rude. There was a gentleman that when we asked a question just continued to set our table and rolled his eyes and answered blandly. I asked for a bottle of water at the reception area (which they promote you to do to get a bottle of water), and he slid the bottle at me on the table and walked away. The food is mediocre, and the only thing I can find that was good was the entertainment crew. For being such a big chain, the Riu Santa Fe disappoints. We still have another 5 days of our vacation here and the only thing I can think about is moving to a different resort. I took my mom here for her 60th birthday and so far it's been such an embarrassment. Even she is very disappointed with the service and rudeness of the staff. Save your money and go somewhere else. On the picture is our ' Oceanview Room' that we paid extra for.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet made to order food stations for breakfast, lunch and dinner daily
- 24 hr snacks
- Specialty restaurants for dinner; no reservations required
- Domestic & Imported beverages
- In-room mini-bar & liquor dispenser (replenished regularly)
- Sauna and Jacuzzi
- Towels in the pool area
- Pool loungers and sun umbrellas
- Live music & theme shows
- Daily activities for adults (6 days a week)
- Nightly entertainment
- Entrance to disco, drinks included 7 days a week
- Restaurants including Italian, Asian, Mexican and Grill Steakhouse
- Bars including Lobby bar
- 2 swimming pools with adjoining Jacuzzi
- 1 children's swimming pools
- Children's playground
- Volleyball court
- Tennis court
- Gift shop
- Internet access (fee)
- WiFi in lobby
- Gym, sauna & Jacuzzi
- Spa with different treatments, beauty salon & massage (fee)
- Ceiling fan
- Satellite TV
- Mini bar & liquor dispenser (replenished regularly)
- In room safe
- Balcony or terrace
- Max. occupancy 3 adults & 1 child or 2 adults & 2 children
- 2 double beds
- Bathroom with tub & shower
- Larger and beautifully decorated
- 2 doubles or 1 king bed
- Small sitting area with sofa
- Full bathroom with hydro-massage tub
- Separate shower and bidet
- Walk-in closet
- Larger balcony or terrace with Ocean view
- Same as Suites
- Balcony with private jacuzzi
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Golf Special - From US$55. Cabo San Lucas Golf at its finest. Challenging 18-hole golf course with expansive fairways in spectacular Cabo San Lucas surroundings at Raven Golf Course. Includes: 18 hole green fee, shared cart, practice golf balls & bottle of water. Local taxes (10%), caddy service, tips and other incidentals are extra. Shuttle service available to & from hotel & golf course (extra charge). For further information about pre-booking tee times call the toll free 1-888-328-8501 from Canada or via email at www.ravengolf.com or locally once you arrive in the destination (first come first served) with a Raven Club agent who is located in the lobby of the Riu Palace Cabo San Lucas. Book & pay locally.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Santa FeLos Cabos,Mexico
- Hotel Contacts
- Extra Info
Camino Viejo a San Jose Cabo San Lucas, Cabo San Lucas 23410 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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