Royal Decameron Los Cabos
- What's Included
- All Inclusive Features
I am currently staying at the Royal Decameron. The hotel itself is clean and the has been wonderful to say the least. So far, the food is mediocre at best. Breakfast has been the best meal because you can have eggs prepared how you like them. After only 2 nights, the buffet is getting old - pork roast that was practically raw inside, extremely tough beef and the white wine had turned to vinegar. I suppose that management never tries any of this food or wine? The pools are ice cold - too cold to swim in and most people aren't getting in the pools. Does management even check the temperature? Also the music at the pool area is EXTREMELY loud! It starts at 9:00 am until the show starts in the evening until 9:30 pm. There is no peace and quiet here what so ever. The rooms are all clean and the AC works great. There is nothing handicap accessible about this resort and there are no elevators. Unfortunately, the poor cleaning crew has to drag their carts up and down the stairs. This morning, that began about 7:30 am! So much for rest and relaxation.Would I stay here again? Absolutely not! The staff is wonderful but I feel that there are too many glaring issues here for Royal Decameron to be a success.
Loved the hotel! Small and quaint, everyone works to make sure you feel like family. Right from the start we were made to feel special and welcomed, early check in, questions answered, refrigerator stocked just as we asked, boxed lunch waiting in lobby for us as our tour started before breakfast. Special arrangement made allowing us to dine at the moon restaurant as we weren't available to make reservation in person. Only reason for 4 stars vs 5 is the fact for an all inclusive resort, WiFi, room safe and steam/sauna were extra charges.
Check in was relatively smooth...you have to pay 50 bucks if you want the wifi and use of the room safe which we did. I was travelling with my daughter and the room was fine with a small but nice balcony although it was right above the outdoor stage and bar so you're not going to get to sleep before 11 when it closes but it was kind of nice to sit and watch the shows below without having to leave the room but wouldn't be good if you had young kids you want to get to sleep. The bed was HARD and I had to ask for two pads to be put on the bed before I was able to sleep on it comfortably. They did provide them though without too much fuss. There is a small fridge in the rooms that is stocked daily with two beer, two soda and two water. We had to ask for two extra water. They give you ONE packet of coffee for the coffee maker as your "welcome gift" but don't provide any more which I think is ridiculous as you can go to the buffet and get a cup as part of the all inclusive at any time. I bought tea bags across the street at a Walmart style of store to keep In the room. One day we hid two of the beers from the fridge so we could get two more and the next day the maid saw we had two extra and took them which I also thought was ridiculous. Oh well you get what you pay for. The pool is really nice however it is not that good for older folks or those with mobility problems as you have to step into it without a rail to hang onto and walk about 8 feet in 6 inches of water to the rail then use three steps down into the pool. I saw many older folks struggling with this. The swim up bar is also nice but doesn't have stools instead you kneel on the concrete which is not fun if you want to hang out there and talk to people as you either have to kneel or crouch with again is just not comfortable. Allejandra, Brian, Edgar and Paulina are the activity workers there and they are fabulous. Some of the games are fun and easy to do, one day it's bingo then blackjack basketball, sandal flick into the pool - stuff like that and they give prizes. Always followed by a game of volleyball in the other adjoining pool. Overall the staff there are fabulous and always trying to help and always say hello to you. There is a small restaurant with a nice beach view just off the pool that has a menu you can chose from but it is limited however the food there is the best in the whole place. It turns into an ala carte restaurant in the evening that you have to reserve for. There is only one buffet and I can't give the food high marks. It's boring the choices are not good and by the end of the week I was really sick of it. Breakfast is good but dinner needs better choices. Seafood night was a total joke with very little actual seafood. In fact they didn't have fish often in the buffet. They really need to work on the dinners. There was one of the cooks at the buffet that was constantly asking people for tips...he didn't ask me but he bugged my daughter several times and other people we talked with. Also there are a lot of stairs to climb and no elevator to speak of. Overall I probably wouldn't go there again but it wasn't really bad either. Beds hard, food boring and lackluster in the buffet and pool needs a rail from the entrance and the swim up bar needs stools there is no poolside drink or food service but the entertainment staff are great and the staff overall are good. So there you go.....it's okay so it depends on what you're looking for.
I stayed at the Royal Decameron in San Jose Del Cabo with my friend this month. It was my friends 1st time to San Jose Del Cabo and my second and we were both very excited and VERY disappointed with this all inclusive resort we booked. The accommodations were very worn and dirty in our room, the quality of the food was very poor, they served only bottom shelf liquor and made terrible drinks that we ended throwing out. They even had brand named liquor bottles within view at their bars and admitted to my friend that they were filled with water! They only had one sit down restaurant that required same day reservations between 8am and 11am and when we went to reserve it at 9 am, they stated they were already filled up by 8:30 am. We ate some of the food in their buffet style restaurant during dinner and breakfast time which a lot of it did not appear fresh and they ran out of white wine and champagne early on in their serving hours. They also do not serve cocktails in their buffet style restaurant.The staff in the Lobby area were cordial but the rest of the wait staff was rude unless they were continuously tipped even though gratuity was supposed to be included. My friend and I tipped during our stay but there was no ATM at the property and we ran out of money to tip with at the end of our trip and received unfriendly service from the bartenders.The walls in our room were very thin so we could hear everyone in the hallways and adjoining rooms, our AC unit leaked which created a puddle on the floor, the beds were hard which made for an uncomfortable sleep, the bathroom was dirty (I've attached picture) and there was no 2nd security lock/latch on the inside of our hotel door so anyone with a key could have entered our room which spooked us out. You also have to pay extra for the use of a room safe and for Wifi which is ridiculous since most other hotels include them in their room rate and there's no room service.The front desk staff told us that the resort was taken over by new owners a few years ago. The resort originally used to cater to adult swingers called Temptations/Desire Resort and was clothing optional but is now open to everyone. The artwork that remains there of nude people is very distasteful and there is a very large statue of a naked man and woman intertwined that we could see by our room that was left behind from the previous property owners.Needless to say, I would not recommend this property to anyone until their quality of service, food and accommodations are improved. We had to leave the property to enjoy quality food and good drinks which defeats the purpose of staying at an all inclusive resort. Book somewhere else.
We travel all over the world and have been to Mexico plenty of times and this has to be the worst all inclusive experience we've EVER had! We spent around $600 dollars on our stay and when I say I wish we knew exactly what we were getting ourselves in to. Ill start from the top:-Checking in/ first impression is great. Guy comes and takes our bags and welcomes us with drinks. Lovely. However all that soon goes out the window as we get to the front desk. The lady at the front had a HORRIBLE attitude towards us. Not sure what her issue was because everything was pre booked and paid for but we tried to not let that bother us. She was nasty our entire stay.Food:-I WANT TO SAY THIS TO EVERYONE! PLEASE READ! THEY CIRCULATE THE FOOD OVER THE DAYS WE STAYED THERE. THE FOOD IS SPOILED FROM THE FRUIT TO THE ENTREE FISH!! OUR NACHOS WE ORDERED FOR LUNCH AT THE SECOND RESTAURANT (LUNA) WERE COLD BOTH TIMES!! ARE WE IN MEXICO OR SOME RUN DOWN DIVE BAR? WE ORDERED THEM AGAIN AND ASKED THEM TO HEAT THEM UP AND THEY CAME OUT COLD AGAIN AND OUR MEAT WAS COLD. IT LITERALLY BROUGHT TEARS TO MY EYES BC I REALLY WANTED SOME GOOD MEXICAN NACHOS. MOVING ALONG... THE BUFFET STYLE RESTAURANT WAS OK. BUT OUR OVERALL EXPERIENCE WITH THE FOOD WAS DISAPPOINTING. COUNTLESS TIMES WE COULDN'T EVEN EAT BC THE FOOD WAS SPOILED. WE ENDED UP BUYING FOOD ACROSS THE STREET AT A LOCAL SPORTS BAR. SO SAD ESPECIALLY FOR THE AMOUNT OF MONEY WE SPENT. THE DRINKS ARE GOOD THEY DO GIVE YOU TOP SHELF DRINKS.The Staff:The front office was horrible. We asked for water bottles each day and never got them until we HAD to come down to the desk. The Room:The room is beautiful; big bed and very cool inside. Ants are in the room and sink.Overall Experience:The best part about our stay were the views of the ocean and the pool. The bars are nice and our room was pretty cool and we had English channels. Other than that you guys PLLEEAASSSEEE stay somewhere else until they change things at the hotel. My question to them would be, Why do you re use the food so much that it goes spoiled? Why isn't your staff friendly? Why is it so hard to get two water bottles? etc...Re consider everybody! You don't want to waist your money. ---Also they did not allow me to write my true experience on their site or bookit.com where we booked our original reservation.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner
- A la carte dinners (unlimited, reservations required)
- Domestic drinks (unlimited, selected international drinks, house wine included)
- Daily activities program
- Daily sports
- Evening entertainment
- Introduction to scuba diving in pool (once/stay)
- Mini-bar restocked daily (water & soft drinks)
- 153 Rooms
- 2 pools
- 4 restaurants
- 3 bars
- Fitness center
- Water sports (fee)
- Evening entertainment
- Spa (fee)
- Doctor on site (fee)
- Laundry services (fee)
- WiFi available in Lobby (fee)
- Currency exchange
- Golf course nearby (fee)
- Gift shop
- Parking available
- 1 king-size bed or 2 double beds
- Cable TV
- Bathroom with shower only
- Individual air-conditioning
- In-room safe (fee)
- Iron & ironing board
- Living area
- Dining area
- 110/120 volts
- Up to 4 people : Maximum 3 adults Maximum 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Royal Decameron Los CabosLos Cabos,Mexico
- Hotel Contacts
- Extra Info
Boulevard Malecon San Jose S/N zona hotelera San Jose Del Cabo, Baja California Sur, San Jose del Cabo 23400 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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