Sandos Finisterra Los Cabos Resort
- What's Included
- All Inclusive Features
I went with my husband and we had the best time. We received amazing service and so much good information about where to go, how to get there and the best way to do it. We received great advice from Francisco who does wait service out on the beach. He was the fastest and friendliest waiter I've ever met. Fernando up in Cupcake was awesome and talented! Ask for some great art on your cappuccino! Alfredo is a fabulous bartender. Super friendly and makes you feel welcome! These guys made us feel like we already had friends in Mexico! Thank you to Carlos in Tortuga Beach and Cesar in Agave. Super friendly and skilled.
My husband and I stayed 4 days here and we had such an amazing time! The staff is so friendly and the rooms were beautiful! We swam with the Cabo Dolphins across the street, and even made some new friends here! We can't wait to return next year, for our Anniversary!
My husband and I were at Sandos Finisterra for the 4th time the first week of June and it was excellent as always. The weather was great, not a drop of rain the whole week. It even got a little chilly at night.When we arrived we were greetied with a cocktail and sat down with the concierege. At that time we got greeted by our butler Karla, who remembered us from our previous trip. She was very helpful during the week. Her partner Gus was also very helpful when Karla was busy.We had a Suite overlooking the Marina with a great view. Jorge the bellman took our bags to our room and retrieved them on our last day. No easy feat!Once we got settled we had to make a stop at the Royal Elite pool to say hi to our dear friend Ishmael.He is the best bartender at Sandos Finisterra. He is a joy to spend the afternoons with talking and listening to his stories and suggestions for places to eat, shop etc. in Cabo. Not to mention his drinks!Another good bartender is Alfredo at the Plaza bar.We got the privilege of meeting Nicki the new G. M. She is super nice and seems to really enjoy her job. Every time we saw her she always asked how we were and if we needed anything. Welcome Nicki!We also got to have a nice conversation with another manager Sergio, he was very accommodating and we often saw him around the resort talking with guests.The food is great! Agave is our favorite for dinner and lunch, but I think the lunch menu could use a little mixing up. Dinner is excellent at Agave, great steaks! Pablo and Fernando are great servers at Agave.Last, but not least a shout out to Azizi who helped us with a transportation issue on our last day.This resort is in a great locations with fabulous views. Within walking distance to the Marina.We can't wait to come back in September!
Resort is very beautiful with great food and drinks. Best food I've ever had in Mexico! On the negative side- You cannot swim on the resorts beach. Waves and drop-off is deadly! I'm not exaggerating. Deadly !!!! Swim up bar in the pool closes at 6:00PM. We didn't like that at all. Rooms were very big with very nice amenities. AC was really cold too. Nice staff and very helpful. All popular attractions were within walking distance of resort. Entrance is directly across from the marina. Extremely beautiful resort!
I keep trying to tell myself I am expecting too much and it's just a hotel, but in all honesty, I'm asking for the basics! Is asking for clean towels, or towels in general, refilled coffee pods, a re-stocked bar and edible food too much? If you think so, then please read elsewhere as this will be very long winded. I paid extra to have Royal Elite access to the pool / bar with larger accommodations and never in my mind did I think that would mean that it also includes being treated like garbage. Actually treated worse than ever other person we came with as we all traveled here for a wedding. If felt like we were being singled out and it all started the moment we arrived... Check in: Wednesday 6/14. Easy enough. The several people we arrived with were treated to a complimentary upgrade, not us. No big deal, we had already booked the Finisterra Junior Suite, King bed. We were instructed to speak to the concierge before we would be given our room cards. The group we arrived with all went to sit down to speak to the concierge who, at first, told us about the various resort amenities then proceed to pressure the time sales presentation. Our whole group passed and then were on their way to their rooms. Everyone we arrived with were given their room cards, except us. I had to go back to the lobby desk and request the cards. It wasn't until I found the lady who checked me in that they were able to just hand them to me. Extremely odd and this was just the beginning of our increasing uncomfortable week long stay here. Room: Finisterra Junior Suite King Bed. The location was definitely a hike, all the way passed Don Diego buffet restaurant down the stairs passed the Royal Elite pool and bar and down even more stairs to room 3203. The room was clean, modern, spacious and offered just a peak of the ocean over the roof of the building in front of ours. The walk in shower was very big and there was a large jetted tub in the middle of the room. The mini fridge was stocked with beer on the first shelf and soda on the bottom. We also had a large water jug for filtered water and a Nespresso coffee system. The bed was huge! Felt much larger than a regular King size bed and was pretty comfortable, but the pillows were lacking fluff. The room also had a pull out couch, coffee table and chair along with a balcony with additional seating. Overall impression of the room was pleasant. Housekeeping: Increasingly painful as the week progressed. Each day we would return to our room, no coffee pods, no stocked mini bar, no clean towels, no shampoo and our room was still pretty cluttered. It felt as if they walked in, made the bed and left. We had to continue to call down to the lobby to request our room be stocked. We actually ended up buying beer from the OXXO and that was the only beer that remained in our fridge for the remainder of the week. We ended up calling a couple nights in to request coffee pods for the duration of the week as it seemed like they were unable to stock daily. What was brought to our room was a pot of brewed coffee. The man who brought the brewed coffee didn’t want to leave until he was given a tip, we said that we requested coffee pods not brewed coffee, that man never returned and we never got our coffee pods. We asked a lot of the wedding guest of their housekeeping experience and all was pleasant, it just didn’t make sense. Monday night 6/19 as we made our trek back to our room, we were locked out. Somehow BOTH of our room cards no longer worked. These are standard badge entry cards with no magnetic strip and no swiping required. Anyone who works for a large company would be familiar with badges / fobs and keyless entry, they typically don’t just stop working… We waited in Don Diego for 2 new cards to be brought to us, the man who brought them seem to just be laughing at our inconvenience. When I asked how this could have happened he asked if we had them by our phones. No. How do both cards stored in 2 separate spots magically stop working? No answer and he walked away. Upon gaining access to our room, yet again no coffee, no shampoo and not a single towel. At this point we were furious, called the front desk and asked to speak to a manager. After some time on the phone the woman said one would be up in 30 minutes. We waited over an hour, then received a knock on the door. House keeping with towels, coffee, shampoo and a random can of Pepsi… We asked if a manager was still coming she smiled said ‘Si, ’ but no one ever came to our room to speak with us.Food: The food was pretty bland and not to appetizing. I will give Mario, the restaurant & bar manager credit, he and his team went above and beyond to make our last days more enjoyable once they were made aware of the many food errors. *Don Diegos – Buffet style restaurant. Very friendly staff but actually pretty small buffet. For breakfast, eggs are runny and a lot of people congregate to have fresh eggs made, so be prepared to wait awhile. Most of the meat is over cooked, even when freshly cut off. Typically, I am not a fan of buffets and the food made me dislike them even more. Plus side, the staff will continue to come to your table and bring you drinks, they actually prefer to bring them to you rather then you walk up to the bar, and of course we tipped them for their service. *Agave – Pool lunch bar. Again, super friendly staff. Agave offers limited al la carte as well as a small buffet. I did request an off the menu item, thinking a bean & cheese burrito would be simple but I was served a de-constructed burrito. So maybe just stick to what is exactly on the menu and you will be ok. *Cupcake – Small little coffee & pastry shop. I got the tropical smoothie on numerous occasions and my fiancé would get mochas. I love how cold it is inside the shop, it was refreshing. I did notice that they were out of a lot of stuff; no kiwi for the kiwi smoothie, no ham sandwiches, various cupcakes unavailable…and the kicker, no water. I asked for bottled water and was told they did not have any, then was never offered a cup of basic water. *Emilios – A la carte Italian restaurant. Great service as per the usual at the restaurants, they love those tips. Dinner started with some table bread and butter, bread was topped with melted cheese and some onions. We then ordered the Caesar salads, this was a large piece of lettuce and a crostini served with parmesan cheese and dressing. Basic platting and a lot of work to get the lettuce cut up and everything mixed but it was decent flavor. Then 2 bruschetta’s were brought out, topped with fresh tomatoes. Now onto the dinner – Chicken Alfredo & Spaghetti Pomodoro. The waiter suggested to add shrimp to the spaghetti dish, which we agreed would be delicious. Out came the entrees: 3 pieces of shrimp on some limp noodles with highly unflavored sauce and some incredibly buttery Alfredo sauce with a hefty amount of chicken. Super rudimentary Italian dishes cooked in Mexico, what did we expect… but really 3 pieces of shrimp?*Room Service – NO! Why!?...At the Royal Elite pool, you can request to have room service delivered. All of the food that was brought to the other guest looked amazing! So much so that Saturday night we decided to try it out. We proceeded to order the burger and fries as well as their nachos, the nachos looked legit at the pool and other people from the wedding guests said it was good. Nachos came missing over half of their toppings! No beans, sour cream, guac, jalapeños, just plain old nacho cheese and pico on top of some bagged chips. Wow…nothing like what we have seen brought to other guests. Now, the burger was a whole different beast! In the words of Gordon Ramsey "It was so bloody raw it was still FN mooing" they didn’t even try to cook it. Not that it looked appetizing before taking a bite but it wasn’t even edible. After some time, we received a new batch of food. The nachos had maybe a spoonful of beans, less cheese than before, a little squeeze of sour cream a dollop of guac and 3 pieces of jalapeños. The burger was cooked this time and also came with some pickles which weren’t there before. From this point forward, we decided to longer eat at Sandos again.*Tortuga – Steak house al la cart restaurant after 6pm. This is where Mario & his team went above and beyond to express their sincere apologies and convinced us to join them for dinner Tuesday night 6/20. We were escorted to a secluded table away from everyone else and were prepared a chefs choice meal complete with a surf & turf entrée. Mario made sure to check on us after each and every course. Like I previously said, he and his team really made our experience at Sandos just a little better considering everything else. Bar/ Drinks: *Pool Bar – Super watered down drinks, but that is to keep people from getting too crazy. Your best bet is to just ask for shots, if that is something you are in to. The pool itself is warmer than bath water and not refreshing at all. You will also see limes randomly floating all over the pool from spilt drinks. This is definitely a fun spot to chill out, listen to music and hang with friends. *Royal Elite Bar - The bartender here is the absolute best!! I cannot stress this enough! He is so incredibly friendly and makes top notch drinks, nothing watered down at all. He will always greet you with a smile! The pool water is warm but not uncomfortably gross like at the pool bar water. This is a casual and cozy spot, everyone is very quiet and relaxed so please don't bring your kids here. *Stones Club - Good drinks and a nice little night club. The DJ will sometimes take music requests, tho I am sure he is tired of playing Despacito. Overall it's a cool little club to chill in, with light up dance floor and comfortable lounge couches. *Whales Watchers Bar – Super awesome location! Fantastic views and a great spot to play pool and board games. There are various rooms so a large party can spread out, or you can have multiple events going on without stepping on others toes. I did run into an issue here, which I partly blame myself for. The bartender was MIA for some time, so I made myself and my friend a beverage. It’s an all-inclusive so I didn’t think it was that big of a deal. The bartender came back and was pretty angry, I apologized and left a large tip. The next day, the wedding guests had cocktails in here, the bartender found me and informed me that because I made myself a drink, he was fired. I was in absolute shock! He said I should talk to his manager, so I did, who informed me that was not the case and to not worry about it. It made it very uncomfortable for me and I did not return to the Whale watchers bar after that. *Lobby Bar - the drinks are pretty good here when made by the female bartender. She is very friendly and pours a mean cocktail. The male bartender is not so accommodating, I ordered 3 mimosas Tuesday 6/20 for a group of 4 of us and he told me, NOPE 2 only. I seriously thought he was kidding, then he proceeded to say he is out of champagne and showed me an empty bottle. This was at 10:30am, they open at 10. When guests check in they receive champagne, so there is no possible way he was out of champagne, he just didn't want to get any more. Really not sure what the deal was, but at this point it wasn’t a surprise to be treated this way.My overall experience; never have I been treated so poorly at a hotel before. Even after speaking with management regarding the multiple fails, they said they would email regarding some sort of way to make it up. This was on Wednesday 6/21, they have yet to reach out to me regarding my stay. If you have read this far THANK YOU for your patience. As a reader you are left to form your own opinion, I had a rough start from the beginning at this location and have no intention of ever returning.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- All meals (buffet breakfast, daytime and late night snacks)
- Dinner can be a la carte (reservations required, dress code in effect)
- Unlimited international and domestic drinks
- Unlimited domestic and premium drinks
- 24-hour room service
- Daily and nightly entertainment and activity programs
- 288 Rooms
- 2 a la carte restaurants
- 2 buffet
- 1 snack bar
- 4 Bars
- 4 Pools
- Tennis courts
- Spa (fee)
- WiFi internet
- Laundry services (fee)
- Conference facilities (fee)
- 1 king bed or 2 double beds and sofabed
- Coffee maker
- Hair dryer
- Alarm clock
- Iron/ironing board
- Mini-bar stocked daily
- Turndown service
- Upgraded amenities
- 24 hour room service
- WiFi (fee)
- Balcony terrace
- Seating area
- Full bathroom
- Maximum occupancy of 5, up to 3 adults
Resort Location Map
Sandos Finisterra Los Cabos ResortLos Cabos,Mexico
- Hotel Contacts
- Extra Info
Blvd. Paseo de la Marina s/n, Cabo San Lucas 23410 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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