- What's Included
- All Inclusive Features
My husband and I just spent 3 nights at Solmar & really enjoyed our stay. The staff is beyond AMAZING! Ileyna was the sweetest hostess & always had a smile on her face. Javier & all the other servers were very professional & polite. Bell boys King & Edy were the hardest workers I have ever seen & we really appreciated everything they helped us with. The restaurant El Tejabon is delicious!! I highly recommend staying all inclusive there because you will want to eat this food every meal of the day. Most of all though, can't forget about our new best friend Allen. He's in charge of Activities at Solmar & we had such a fun time hanging out with him. You can truly see how much he loves his job. The customer service from literally every employee there is top notch & we couldn't have asked for a better time. Thanks Solmar!!
I absolutely loved staying here. From the check in to check out, every employee was so helpful, kind and accommodating. I certainly recommend this resort to everyone. Additionally, most of the staff speaks english and Spanish.
Solmar is a company totally “money-centered” and not customer focused.Everything started even before we got there… First our flight got cancelled because of Tropical Storm Lidia, and Solmar (1) didn’t want to cancel our stay without charging us a cancellation penalty of $214. If we rescheduled for two days later, they wanted to increase the overall price by over $200 even though the price showing on booking.com was the same as what we already committed to pay for the later dates. We had to spend a whole morning calling them and booking.com to figure it out…. Such a waste of time. After booking.com fought for us with them they finally kept the announced price. But it was more time wasted (about ¾ of a day on the phone). Detail: During those 2 days of storm their staff stuck in the resort for 2 days, because everything was flooded, which means, they wanted us to go to Cabo to never be able to make it to the resort and put our lives at risk.OK, so finally the booking was figured out. We were supposed to fly to Los Cabos the day right after the storm passed. The day before we called the Solmar to ask if the roads from the airport to the resort were OK. (3) They said everything was fine, the roads were open and working… The next day we had the unpleasant surprise of spending 4hrs from the airport to the resort (it was supposed to take 45min). The direct hwy was closed because a bridge fell, the secondary road was horrible, some parts were covered in mud, broken, with big holes and bumps… It was horrible. We could see big trucks (semis) stuck all the way up in mud… On top of that: (4) The airport had NO FOOD when we arrived, only alcohol. People from Solmar didn’t offer any kind of snack, nothing! (5) In the middle of all the mess their shuttle driver was texting and talking on the phone while driving. (6) By the way, an observation: a big part of the Solmar staff doesn’t speak English at all or speak English very poorly. Including their shuttle drivers….OK, we missed lunch on our first day and were exhausted….So after dealing with their rude front desk staff and making our check-in, we got to our room. (7) Our room was dirty (see pictures) and it was (8) in front of a facility with a lot of noisy machines. We had to fight again with the front desk staff to change rooms…They finally moved us to another room. This room: (9) The air conditioner didn’t work properly, so we had 3 guys in our room until almost midnight trying to fix it, and they didn’t. Besides wasting the whole afternoon in their crazy shuttle, we wasted the evening trying to fix the air conditioner… (10) By the second day we were there they started construction in 2 rooms, one right by our right and one right by our left. There was construction noises the whole day, no way to take a nap on your vacation, and awful painting and other chemical products smells the whole time. (11) On the first night we also met a cockroach on my pillow. By the way, the whole resort is full of cockroaches. When you walk around in the evening you see them everywhere. (12) Their furniture is built for giants. I’m 5’3” (I know, on the shorter side) and I’m pregnant. I literally had to climb the bed every time. Imagine doing that during the night all the times I had to pee? I asked for 2 stepping stools, 1 for the bed and 1 for the sink, (13) it took them 2 days to give me some, we had to ask at least 5 times. Their shower was also built in a hard way to get in and out.(14) Rooms service: we were there for 5 nights. They changed our towels 2 times. Also they don’t have signs to put at the door, so they just walk in whenever they want, you can be naked, sleeping, or doing other things (this happened to us; they couldn’t hear us yelling to wait so they just opened the door of our room)… They also don’t provide Hair Conditioner, bring your own.(15) Restaurants: They say they have 3 restaurants, but the truth is that only one is open the whole day (7am – 10pm) and the Menu is always the same. (16) On our 4th day there I got a gastrointestinal infection from something I ate at Solmar. (We only ate there because we had an all-inclusive package). Because of that we missed lunch, dinner and the night. Yes, that’s right, I had to spend the night at the hospital. So another day wasted plus $3500 bill from the hospital. Out of our 5 days there, the hotel made us waste 2. I’m still on 3 different medicines because of that.(17) So, another incident was that their handbook says that Solmar guests can use Playa Grade facilities, that are a LOT nicer by the way. So we spent most of our time there. One day, we asked the server by the pool bar if we could order from their bar, because we were staying at Solmar and had all-inclusive, not at Playa Grande. The guy asked specifically which hotel we were at and then said: yes sure, it would be covered in our all-inclusive. So we ordered 2 non-alcoholic smoothies. After we were done with our smoothies this other guy shows up, super rude, telling us that we have to pay. We were inside the pool, no credit card, no cash, we were super far from our room that was in another resort. We explained the situation, that we asked the first guy, but because their English is always bad this guy just left us talking to the air. (They do this a lot there, when they don’t understand they just leave). OK.When we were checking out we had the surprise to receive a bill for those smoothies from the front desk Juan Carlos (VERY RUDE). The bill was 16 dollars! We explained the situation and he was just rude, his argument was that the information was on the paper we signed on the first day. I said: “no it wasn’t, show it to me”. Obviously it wasn’t. Then he argued that the person that made our check-in told us, but the that’s not true, they never even mentioned the Playa Grande, we learned we could go there from their handbook that was in our room. His final argument was that we were supposed to know and period. I asked him: “How are we supposed to know if even your employees clearly don’t know?” Anyways, he was so rude, he forced us to pay or they wouldn’t authorize the shuttle to take us even though we had already paid for the shuttle. We already had lost one shuttle, so we ended up paying just to get out of there. Anyways, Cabo is nice and it was good to have some time off. But Solmar is NOT the place to go!One bright point: All their staff, except for the front desk staff, are really nice and friendly.
The staff is awesome and takes really good care of the guests. The rooms are dated but clean. The bed was comfy. The "fold out" bed was not so comfy but ok. The pools were well maintained and clean. We spent most of our time at the main pool with the bar as it was closest to the beach but there was a 2nd pool available in case it was crowded. We never felt like the pool was too crowded and were always able to find loungers for 4 of us. We chose the all inclusive option. There is a garden on site and the food was really fresh with lots of variety. We enjoyed the different theme nights. Most nights there was menu to order your own selections not buffet like a lot of all inclusive. We walked the beach at least once a day and had no problems with venders selling jewelry/souvenirs and the like. We walked to the end and went up and over the big rock hill to the lovers beach and divorce beach. I'm sure it is stated many times but the beach isn't swimmable at the resort, in fact you can't even walk in the surf most of the time as the slope is too steep and the current too strong. There are swimmable beaches near the marina. It was a quick walk to the marina for shopping or other activities. The resort was a great place to be and we thoroughly enjoyed our stay but it is missing some of the luxuries of a more expensive hotel. Not a complaint at all but just a note. You have to bring your towel from your room to the pool but the poolside food was awesome and a waiter came through often.We saw very few kids in the week we were there but they are allowed.
We stayed at solmar for the first 3 days all inclusive and it was amazing! -The staff is super friendly and very attentive. -The restaurant (El Tejaban) was delicious food and the staff specially Jesus was amazing. -If we go back to Cabo we will stay at Solmar no comparison. -It's an excellent place to relax and forget about work! Just relax, eat and have a drink.-If you stay here you will enjoy it and all inclusive is the way to go. Food is very expensive in Cabo no matter where you go. The other 2 days we stayed at a different hotel and it was awful compare to Solmar.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Welcome cocktail
- Breakfast, lunch and dinner
- Sushi bar/snack bar
- Domestic cocktails
- Activities program
- Use of Fitness facilities at Playa Grande
- Tennis courts access at Playa Grande (under reservation)
- 10% discount in nearby restaurants; Romeo & Juliet or Hacienda Coyote
- Use of facilities at Quinta Del Sol, by Solmar
- 100 rooms
- 2 Pools
- Tennis court
- Spa (fee)
- Laundry service
- Golf course nearby
- Business center
- Meeting rooms/Conference facility
- Concierge service
- King Bed
- Sofa bed
- Air conditioning
- Ironing Board/Iron
- Satellite/Cable TV
- Alarm clock radio
- In room safe/safety deposit box
- Mini refrigerator stocked with water, beers and soft drinks on the first day of arrival (Extra re-fill available at an extra charge)
- Patio or balcony
- Coffee maker
- Rooms located in the first and second floor
- Max occupancy: 3, or 2 adults and 2 children
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Solmar ResortLos Cabos,Mexico
- Hotel Contacts
- Extra Info
Av. Solmar #1 Col. Centro, Cabo San Lucas 23450 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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