- What's Included
- All Inclusive Features
Have stayed at Tesoro before, had a great time. This time not not so much, I booked master suite on the tesoro website, showed me two seperate living areas and a seperate bedroom. I checked in and went to the room, it was a standard room with two double beds. I went back down to lobby asked them what happened? They said oh sorry gave you wrong room. I went up to second room it was a junior suite?? again not what I booked. I went to a different person at the desk and said what is going on??. She said oh sorry I don't know, I showed her my reservation plus the pictures from the website. She said oh that's the royal suite? I said HUH? Don't care what you call it that's what I booked. Finally gave me the room. It took over an hour to check in and had to move luggage two more times. Room was nice but carpet was filthy, my daughter who is 2 ran around for abut 20 minutes and her feet were black. pool area under construction, useable but not good. Food was average, but ok for a buffet. Food in ala cart restaurant was bad, no selections really, and flavor ..well was none. service in buffet was terrible, did find a couple of servers who were good. Oh ya if you want to go to the restaurant you have to go down to the lobby at 915 am and make for each evening. Shows were decent but only 1 hr, really nothing to do at the hotel in the evening. They don't even have a bar or cantina you can go, they have lobby bar which is not much but an empty lobby serving drinks. No WIFI in rooms or pool , only in the lobby and cost 75 pesos. Overall I wwas dissapointed in our stay, were stayed 6 nights, the weather and location was great but that's about it. Not sure if I would return.
The brunch had many choices, food was warm and tasty. The service was good and the view was excellentThe price was good, the peso was 20:1. It is fun to remember that the scene from the movie " 10 " was filmed on this beach.
The good, the rooms were clean, the air conditioning worked well, and the staff are great. Some of the bad for us was, the beach is not really for swimmers(some rip tides and in a small bay), food is average at best(much was tasteless), the hotel was 40% full and the pool was packed, and lines to eat, thus I can not image how busy this place would be at 100% full hotel. We will probably not return, the staff is their saving grace for me.Notes: You do have pay for the internet if you want to use it and we reserved rooms with and without ocean views and all of the rooms got ocean views, so we should not paid extra for one room to have ocean view in hindsight.
This is a nice resort great for young families with little kids. No loud drunks at this resort not one... The food was ok I like more variety. They did have 2 a la cartes. The rooms were very clean and comfortable. The bed was a little hard but if you ask for a foamy they will get you one right away. The staff are friendly and accommodating . I wish I spoke better Spanish . The beach was nice ... careful of that very hot sand... the pool was great with one swim up bar it closed at 5. The lobby lounge was closed during the day open after 5 ( if I recall) The hotel itself is very nice it has so much potential. The Sunwing rep Francisco Romero Anaya was super. Very caring ... I hurt my foot the 2nd day there( no fault of the hotel~ it was my "shoes" fault) which was a drag as I couldn't go to the gym or walk-on the beach. They provided a tensor , a change of room to one closer to the elevator (less walking for me) , a wheelchair which I didn't want and crutches which I used for a bit. The higher the room the nicer the view ... If I hadn't hurt my foot I think I would have had a better time... maybe next trip !
We arrived at the hotel on Wednesday around 4:30. We checked in and we were told that if we wanted to eat we should go directly there as the lunch buffet would close at 5:00. We chose to put our bags in the room first. Upon opening the room there was a distinct smell of mold - I turned on the air conditioning with the fan and went downstairs to grab a bite to eat. While it was later the food was still there and was slightly warm at best. We got something and went back to the lobby to check out how things worked. We went to the concierge to make reservations for that evening at the alacart restaurant we were told - no openings for that evening as they were full. Attempted to make reservations for the other nights, but again told we could not, we would have to come to the concierge each day at 9:30 to do so. We went to the lounge to see what we wanted to do about dinner that evening as the lunch buffet was less than appetizing. Tried to hook up to the wifi which only works in the lobby - but to get the password would cost me 70 pesos for 24 hours use. Went to get a drink and was told that the "top" shelf alcohol was extra not included in this all inclusive hotel either. To get Grey Goose Vodka I would have to pay an additional 90 pesos per drink. I was again less than impressed and this was within the first 2 hours. I told the concierge of my displeasure that none of the "additional charges" were published on their website. She came into the lounge and gave us a reservation for dinner at the "full" alacart restaurant and she told me I could get a 50% discount on the cost of the wifi. I declined and told her the price wasn't the issue - but none of this information was on the website. No where could we find additional charge for better alcohol; charge for password for wifi which only worked in the lobby; every day sign up for dinner at their restaurants unless you wanted to go to the buffet! While at the alacart restaurant the center page of the menue showed meals that if you ordered you would be charged additional funds, over 140 - 180 pesos in addition to the cost you paid up front. The claimed mini bar had 2 bottles of coke and 2 bottles of water, if you wanted to refill them there was a charge. It is amazing how many things are NOT INCLUDED in this all inclusive and I find it hard to imagine that I would return to this hotel for any reason and this is rated #6 of resorts in Manzanillo. The staff was more than courteous and extremely welcoming, however the practice of slipping in additional charges is unacceptable and I truly can not imagine every returning to this hotel
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner dinner
- 2 a la carte dinners at gourmet restaurant (10 years and over)
- 2 a la carte dinners at outdoor grill
- House wine w/meals
- Domestic & International drinks from 11am-1am
- House wine w/meals
- In-room mini-bar stocked w/beer, water & soft drinks
- Theme parties
- Entrance to disco with drinks till 1am
- Daytime tennis
- Mini golf
- Pool games
- Games room
- Dance lessons
- Spanish lessons
- Daily activities
- Nightly entertainment
- Entrance to Disco, drinks until 1am
- 332 rooms in 19-storey building
- 3 restaurants, including 2 a la carte (Italian and Mexican)
- Snack bar
- 3 bars including swim-up bar
- Children's pool
- 4 tennis courts
- Gift shop
- Tour desk
- Fitness centre
- Whirlpool spa
- Sauna & steambath
- Massage service (fee)
- Beauty shop
- Car rental
- Laundry service (fee)
Hotel Rooms include:
- 1 king or 2 double beds
- Satellite TV
- Full bathroom
- Most rooms w/balconies
Kids Deals - Two kids 5 & under stay & eat free when sharing a room and existing bedding with 2 adults.
For the Kids - Kids Club for children ages 4-12 years, and water park with slides, swings, snack bar and movie area. Babysitting services available (fee).
Honeymooners - Receive a complimentary bottle of domestic wine & photo. Request at time of booking. Requires proof of marriage certificate.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Avenida Audiencia 1, Manzanillo 28867 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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