- What's Included
- All Inclusive Features
We arrived at the hotel on Wednesday around 4:30. We checked in and we were told that if we wanted to eat we should go directly there as the lunch buffet would close at 5:00. We chose to put our bags in the room first. Upon opening the room there was a distinct smell of mold - I turned on the air conditioning with the fan and went downstairs to grab a bite to eat. While it was later the food was still there and was slightly warm at best. We got something and went back to the lobby to check out how things worked. We went to the concierge to make reservations for that evening at the alacart restaurant we were told - no openings for that evening as they were full. Attempted to make reservations for the other nights, but again told we could not, we would have to come to the concierge each day at 9:30 to do so. We went to the lounge to see what we wanted to do about dinner that evening as the lunch buffet was less than appetizing. Tried to hook up to the wifi which only works in the lobby - but to get the password would cost me 70 pesos for 24 hours use. Went to get a drink and was told that the "top" shelf alcohol was extra not included in this all inclusive hotel either. To get Grey Goose Vodka I would have to pay an additional 90 pesos per drink. I was again less than impressed and this was within the first 2 hours. I told the concierge of my displeasure that none of the "additional charges" were published on their website. She came into the lounge and gave us a reservation for dinner at the "full" alacart restaurant and she told me I could get a 50% discount on the cost of the wifi. I declined and told her the price wasn't the issue - but none of this information was on the website. No where could we find additional charge for better alcohol; charge for password for wifi which only worked in the lobby; every day sign up for dinner at their restaurants unless you wanted to go to the buffet! While at the alacart restaurant the center page of the menue showed meals that if you ordered you would be charged additional funds, over 140 - 180 pesos in addition to the cost you paid up front. The claimed mini bar had 2 bottles of coke and 2 bottles of water, if you wanted to refill them there was a charge. It is amazing how many things are NOT INCLUDED in this all inclusive and I find it hard to imagine that I would return to this hotel for any reason and this is rated #6 of resorts in Manzanillo. The staff was more than courteous and extremely welcoming, however the practice of slipping in additional charges is unacceptable and I truly can not imagine every returning to this hotel
We booked our vacation last minute for a great price so kept our expectations low.We arrived and were taken to a room on the 5th floor with the most amazing view, the room was clean organized and spacious. Buffet had a good selection of food and the A la cart restaurants were very good, the resort itself is a 3.5 star, needs some minor fixing and attention here and there but the staff and service make up for it .We will return to the Tesoro for sure.
My mom and I just got back a week ago. I have many great things to say, there are a few tweaks that could be improved and that is why I didn't give it a 5 star but still I cannot complain, I will focus on the good.The people were friendly and kind, especially enjoyed my omlet lady and Fernando from the snack bar. The ala cartes were incredible, the presentation and taste, wow! yum! I enjoyed the buffet big time. I have had to stick to a no sugar low acid diet but I found there were several options available for me, which had ample choices plus many choices for my sugar and bread lovin' momma. I enjoyed the fresh juices, green, beet, there was fruit juices too.We went on a tour (which I posted a review) of Manzanillo that was a highlight of our trip and actually our only venture off the resort. It was a eat/sleep/read/rest/tan week basically for recouperation.I loved the gym. Here is where they could improve - many machines not working. There were however a few working, lots of free weights, mats, excercise balls and if you're not addicted to a cardio machine there are always several other options in a gym so I didn't let that spoil my fun. The one day the regular attendee had on vacation they opened 1/2 hour late, other than that, very greatful for the large and bright atmosphere. Another area of improvement is the language barrier but we wouldn't let that get us down either. Some couldn't understand very simple things like tea and ice water. so then they didn't bring it and therefore we just asked someone else.The final area for improvement was the weekend invasion :), A bus/es came from Mexico City apparently and flooded the resort for 2 days taking over the pool area. This didn't hinder us to badly but there were some people that didn't enjoy that to much. All in all the rooms and halls and things were clean and we thoroughly enjoyed ourselves. I'd go again in a heartbeat and the price was definitely more than fair for what we got.
For the price we paid overall the week's stay was fair enough. Large disappointment was no free wifi. The area is hilly and the beach is not suitable for long walks. Local bus stops outside the Hotel every 30 mins. Ocean view in a pleasant room and our request for a quiet area was granted. Buffet food supplied a good choice but some items could have been hotter, two restaurants, Mexican and Italian had well presented dishes.All staff we encountered were very friendly and helpful but special mention must go to Laura (Lobby Bar), Hector (Pool) and Fernando (Snack Bar), Pablo and Walter, also Francisco (Sunwing rep) who was on site daily.Downside was the weekend appearance of young students who had no respect for hotel rules and other guests. Boom Box playing at the pool in competition with the Hotel's, music, using the pool after closure, sleeping through the night on the beach on Hotel sun beds with the Boom Box playing. Whilst security stopped the poolside smoking they did nothing else to enforce the rules.The Hotell did not enforce a dress code so a barefoot student in wet swimming gear was served a drink in the Lobby bar at 11pm and a bikini clad female with family carrying pool toys was dining at 8.00pm. Totally unacceptable.
We had an excellent price for a week trip to this hotel. In some ways the facility exceeded expectations: the room was very nice, recently renovated, great view from the 4th floor balcony.The staff was excellent: In particular, Hector, the pool waiter; Fernando at the Palapa snack bar; Laura - always with a smile serving us at the Lobby Bar; Walter at the buffet restaurant; Pablo, the specialty coffee man at the a la carte.I've got to also thank Francisco, the Sunwing rep. - who went way above and beyond any other tour rep we have encountered. Food service was decent. The buffet had a reasonable variety, the two al a carte choices - Italian and Mexican - were quite good and well presented.The pool was quite nice, the short beach is decent if not conducive to long morning walks.Now to the other side of the scale. This is 2017. Wifi is not a luxury, it is expected. Here you pay for it each day - 75 pesos per day. Even then it is only available in the lobby - and due to hillside structure that is on the 6th floor. No wifi at all at pool level. And to add insult to injury only one device can sign in, which mean no one else in the same room can sign on at the same time. (Try again with the second device a little later and it did seem to work). Another 'insult to injury' - posters advertise Tesoro hotels in Los Cabo's and Ixtapa - with free wifi!The other issue is following their own rules. A large group of young people came on a bus from near Mexico City and quickly cranked up their own boom box at the pool, even though there was already loud music playing. Not a big surprise in Mexico - but the posted rules forbid just that. They enforced the no smoking rule near the pool for the young group - but later others were smoking in the pool area and no one said a word. While the buffet restaurant is next to the pool, by the time the evening meal is being served - after 7 - we would expect people in bathing suits and carrying pool toys might be asked to change. Their own hotel rules need to be followed.All this said we had an enjoyable week - about what was expected at a good price. A few fairly easy changes would certainly help.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner dinner
- 2 a la carte dinners at gourmet restaurant (10 years and over)
- 2 a la carte dinners at outdoor grill
- House wine w/meals
- Domestic & International drinks from 11am-1am
- House wine w/meals
- In-room mini-bar stocked w/beer, water & soft drinks
- Theme parties
- Entrance to disco with drinks till 1am
- Daytime tennis
- Mini golf
- Pool games
- Games room
- Dance lessons
- Spanish lessons
- Daily activities
- Nightly entertainment
- Entrance to Disco, drinks until 1am
- 332 rooms in 19-storey building
- 3 restaurants, including 2 a la carte (Italian and Mexican)
- Snack bar
- 3 bars including swim-up bar
- Children's pool
- 4 tennis courts
- Gift shop
- Tour desk
- Fitness centre
- Whirlpool spa
- Sauna & steambath
- Massage service (fee)
- Beauty shop
- Car rental
- Laundry service (fee)
Hotel Rooms include:
- 1 king or 2 double beds
- Satellite TV
- Full bathroom
- Most rooms w/balconies
Kids Deals - Two kids 5 & under stay & eat free when sharing a room and existing bedding with 2 adults.
For the Kids - Kids Club for children ages 4-12 years, and water park with slides, swings, snack bar and movie area. Babysitting services available (fee).
Honeymooners - Receive a complimentary bottle of domestic wine & photo. Request at time of booking. Requires proof of marriage certificate.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Avenida Audiencia 1, Manzanillo 28867 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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