El Cid Castilla Resort
- What's Included
We paid for the Elite program and received the worst room, they had to fix the air conditioning every day! in other words we never had air conditioning! bathtub and sink backup constantlyThe restaurant food is cafeteria quality, nothing like they describe in their websiteThe only good thing at the hotel was their employees, very helpful
My husband and I had a wonderful time at the El Cid Castilla! The staff was so friendly and pleasant! The food was very good. We upgraded to the Elite program because we are golfers and it was included. The course and our caddie were wonderful! He was so much fun! Our room was wonderful, beautiful ocean view. We had fun around the pools and the beach was so soft and wide. The staff at the pools were so much fun! Something else I liked is that the vendors on the beach were so polite and friendly! If you were pleasant and told them that you didn't want anything they left you alone. Not like other destinations that I have been to and I am a travel agent!
This was my first time in Mexico. I went with my girlfriend and her parents. They had spent time in Mexico before, but it was their first time in Mazatlan. We were hoping for a more relaxed vacation. We did not know that El Cid Castilla was a very family friendly resort. It was hard to get much relaxing time. However, we did enjoy our time on our vacation. The pros outweighed the negatives. The Cons: We found the specialty restaurants rather disappointing. The Japanese and Argentinian restaurants left us not wanting to go back. The Mexican was the best, and we decided to skip the Italian restaurant after hearing bad reviews from other guests at the resort. We also found the music played by the pool to be very loud. We were right above the El Moro Pool and the loud speaker got really annoying. Our biggest frustration was the lifeguards at the El Moro Pool. Since I burn easily, I wore a swim shirt in the pool. My first six days there was no problem. On the last day, the lifeguards started power tripping and selecting certain individuals to take off their shirts including me. I was quite upset since their were others wearing the same shirts and they were not asked to take them off. I was even more upset they felt the need to whistle to embarrass certain people, including myself. As a Canadian, we are not used to be whistled at and centered out. (The lifeguards staff needs to approach guests even in the water to treat the guests with respect.)The resort should be more clear on what is expected for their guests.The Pros: The staff were great. The buffet turned out to be our favorite place to eat at El Cid Castilla, the food was better than expected and the service was spectacular. We were greeted every morning by Conchita who we loved to see each and every morning. At the end of our stay, she came and gave us a good bye hug. I really hope El Cid can thank Conchita for her amazing hospitality. We also had amazing service from Esteban at our dinners in the buffet. He always went above and beyond for us.We also got a Pool Side room with a great view of the ocean. We loved our room and waking up to our beautiful view each morning.Overall, El Cid Castilla is a great place if you want to bring your family. It might not be the place for you if you are wanting some peace and quiet away from the kids.
This review is a little late, but here it is! This was our 5th time at this resort and it was wonderful again! We stayed March 3-11, 2017. Travelled with my husband, two sons age 9 and 4; my parents; aunt and uncle; and two cousins and their significant others who are in their late 20's and early 30's. The reason we keep coming back to this resort is that the service is amazing, the swimming pools are heated, and the food is great. We have come to know so many of the staff who work at El Cid. They treat us like family. Some of our favorites are Roberto and Noe at the front lobby. They go out of their way to help us with our luggage and always find us a pulmonia. Ismael at El Patio is wonderful and is so happy to see us each year and loves our kids. Cesar at Pergola is our "go to" guy. Every morning Cesar brings my Dad tomato juice for breakfast! Leticia at the Kids Club makes sure our kiddos have fun activities every year. They especially love the cake decorating! Our favorite waiter at the Castilla pool is Roberto. He remembers us every year and brings us anything we want. Our favorite waiters at the El Morro pool are Angel, Tomas, Ramon and Tiburcio. All of them go out of their way to make sure that our kids get their favorite drink the "Pink Panther".This year, on Wednesday, March 8th our 4 year slipped and fell going up the steps on the water slide. He ended up having 7 stitches in his chin. Following his fall, the service we received at the resort was absolutely amazing! The life guards were attentive and directed us to the on-site doctor's office where the doctor stitched him up right there! One lifeguard in particular, Javier, stayed with us the entire time. Juan Martinez the pool concierge assisted us through the entire process as well. We would especially like to thank Jesus Jimenez in customer service (who we have known and loved for years) for assisting us with our son and for going the "extra mile". Jesus actually went to a nearby pharmacy and purchased the medication for our son and brought it back to us!!! The entire staff went above and beyond to help us. Every day following our son's accident, we would come across those who had helped us and they would ask him to see his stitches. He felt like a Super star! Also of note is that my parents both have mobility issues. My Dad has Parkinson's and uses a cane. My Mom has issues walking because of her knees. The staff at El Cid Castilla and El Morro go out of their way to assist both of my parents in finding chairs and doing little extra things for them throughout our stay. Everyone at the resort know my parents and call them by name and are excited to see them every year. Rosy Rivera in reservations assists us every year to make sure that my parents have a room that is close the elevators and is easily accessible to all areas of the resort. We have never been anywhere else in Mexico that we love as much as we do the El Cid in Mazatlán! We will be back. Thank you for another wonderful family vacation! Scott, Krista, Sam, Nolan, Duane and Susan
I wish I could give this property a 3.5 stars. It is better than average but some downsides leave me unable to give it four or five stars. Rooms were good sized but disappointed by double beds instead of queen bed option so switched to a King and paid extra for a twin cot for child. We liked our oceanfront room but it does get noisy in the afternoon with resident mariachi bands playing on the beach. My advice is to bring ear plugs because the doors don't offer much sound barrier. I will qualify my remarks by noting that a couple of years ago we stayed at El CID Marina in Puerto Morelos (Maya Rivera). The experience (food, customer service, drinks, kids club) there was so outstanding that we thought we would stay at another El CID this time in Mazatlan. The trouble with this is it was hard not to compare the two properties and we went into the visit with high expectations based upon the past experience.While staff at Castillo Beach was helpful, several things were merely average. The food was better and offered more variety and better quality than at some hotels we've stayed at in Mexico in the past but still after 4-5 days the same choices get old. The specialty/reservation only restaurant we ate at was good - the Italian one. In contrast at the El CID Marina in Puerto Morelos, we enjoyed all the specialty restaurants and usually ate too much because it all tasted so good. At El CID Castillo Beach, there were some themed dinner nights in the main restaurant, which was great with kids and I can't say enough about the attentiveness of the staff at the restaurants. We opted to eat off-site for a few meals in order to add variety. The Kids Club had some highs and some lows. The staff were nice and my daughter enjoyed it when she was there especially the cake decorating and visit to see the deer and the turtles. However, the Kids Club at the Puerto Morelos El CID had more comprehensive programming-- treasure hunts on the beach, daily different art project, disco dance parties, --and kids were taken to meals so parents could have a "date night". This Kids Club didn't open until 10 or 11 a.m. At the Castillo Beach hotel And then it had intermittent activities and the staff made it clear that the kids were to be picked up at the end of the 30-45 minute activity. This left little time for relaxing in between or a workout. Over the course of the week, the kids and adult activities were so much the same you could almost set your watch by them. The music pool side "boomed" all day. As for the alcohol choices, the wine selection was disappointing and on the sweet, cheap end. Even the specialty restaurants didn't offer any additional wine varieties. We did enjoy the tennis courts at the hotel across the street. They have both clay and hard court options. It was easy to get a court. My massage was average at the spa and I did not appreciate the staff watching me while I filled out the evaluation. Not really the best way to get an honest take on things. I did not use the fitness center but it looked well equipped with newer equipment. The pools were cold every day so we would swim but not for long. For the price, it was not a bad value and allowed us to feel comfortable eating off site --lots of good local options nearby. Finally, be aware you may be "invited" for essentially a sale pitch for their club. We know now that all El CID properties are not created equal.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 500 rooms in one 17 storey & two low-rise buildings
- 1 buffet and 2 a la carte restaurants (Mexican, International)
- 3 bars including Swim-up bar
- Pools with waterfalls, slides and swim-up bars
- 27-hole golf course on site (fee)
- 9 tennis courts (fee)
- Fitness center (fee)
- Beauty salon & spa (fee)
- Watersports center
- Shopping plaza
Castilla Hotel Rooms include:
- 2 double beds or 1 king bed
- Ceiling fan
- Max occ. 4 persons
Kids Deal - Kids 0-14 years stay and eat free when sharing room and existing beds with 2 adults. Pay only airfare and transfers. Max 2 kids.
Exchange Privileges - Clients staying at the El Cid Castilla can use all services and facilities at the El Cid Granada. The two hotels are joined by a Skybridge.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
El Cid Castilla ResortMazatlan,Mexico
- Hotel Contacts
- Extra Info
Av. Camaron Sabalo s/n, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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