El Cid Castilla Resort
- What's Included
The service, food and amenities were all great. My only complaint was the noise. They played loud music by the pool all day and into the early evening, Our room looked over the pool so there was no place to escape the noise. The other side of our room was the mezzanine where they also played different music.The beach was also loud with even more music!!! I love listening to music as much next person but it was just too much.
I had a very great experience staying at El Cid Castilla this was my 3rd time staying at this resort. Upon check-in there was a confusion on the rooms I booked I guess they weren't available but the front receptionist Luis and Jesus were very helpful and friendly and upgraded our room to a Presidential Suite so me and family could enjoy our stay. The suite was AWESOME! 2 bedroom front ocean view huge balcony with jacuzzi, kitchen and a sauna. The breakfast buffet at the "Pergola" was great lots of variety of food. We also ate at Italian restaurant "El Alcazar" food was great too. Overall the staff are very friendly the resort is very well kept. I will definitely come back and stay at this resort again!
I had a great time at this resort. All the staff was extremely helpful and polite. I would recommend to anyone going. The resort was very clean and easy to navigate. I loved the pool selection. Loved it!
I booked my trip for El Cid Mazatlan October 8th - 15th 2016. I have been on several All Inclusive trips before this was my second in Mexico. When we arrived after a 4 hour flight it was close to 4:00 PM. All the bars were closed and there was no food service until we were told 6:00, but the doors did not open until 6:30. This was normal for the whole trip there was 2 hours of no food or alcohol service.This was the most expensive trip so far to Mexico for an All Inclusive for a really bad experience. We were checked into a room with two twin beds, not Queen. The service staff were rude, refused to serve us unless they got a minimum $50.00 Peso tip or $5 American. Even when you walked or swam up to the bar you would be served after the Timeshare people even if they arrived after you.We were told at the front desk and in the pamphlet that there were two place to have breakfast, but were kicked out of one or the other because they did not have space for us or it was for timeshare only. The main one were kicked out of because they were using it as a banquet hall.The food was under seasoned and when the buffet was empty it was rarely refilled. The local people would load 3 - 4 plates at once leaving no food for anyone behind them.There were several groups that gathered at the pools late in the evening and chanted, screaming back and forth between hotels into the morning, and no security or hotel staff intervened.There were only 4 staff members that went out of their way to speak and explain things in English the rest of the staff did not speak English well and really did not respond when spoken my "broken Spanish" to them.Darynka and Clarrissa and two of the Activities staff were amazing at explaining things and getting the crowd going. The Lobby/ Club was only in Spanish and when there was never up to date information posted about what was happening at the bar for the night.
My best friend and I stayed for 7 days all inclusive. The staff was super helpful, and friendly. The resort was exceptionally clean. The staff took great care to make sure it was always spotless! It wasn't overly busy which was nice! The food was great and I loved that no matter what time of day there was always somewhere you could go to eat. My only complaints are that there is no night life on the property. They have a lobby bar but it is not air conditioned and when it's packed with people it was way too hot for us. Also, we barely went on the beach due to the amount of peddlers that would bother us whenever we even went near the beach area.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 500 rooms in one 17 storey & two low-rise buildings
- 1 buffet and 2 a la carte restaurants (Mexican, International)
- 3 bars including Swim-up bar
- Pools with waterfalls, slides and swim-up bars
- 27-hole golf course on site (fee)
- 9 tennis courts (fee)
- Fitness center (fee)
- Beauty salon & spa (fee)
- Watersports center
- Shopping plaza
Castilla Hotel Rooms include:
- 2 double beds or 1 king bed
- Ceiling fan
- Max occ. 4 persons
Kids Deal - Kids 0-14 years stay and eat free when sharing room and existing beds with 2 adults. Pay only airfare and transfers. Max 2 kids.
Exchange Privileges - Clients staying at the El Cid Castilla can use all services and facilities at the El Cid Granada. The two hotels are joined by a Skybridge.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
El Cid Castilla ResortMazatlan,Mexico
- Hotel Contacts
- Extra Info
Av. Camaron Sabalo s/n, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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