El Cid Castilla Resort
- What's Included
We were treated like VIPs until we told them we were not interested in attending the timeshare presentation. After that, the attitude of the management completely changed. They're not there to give you the vacation you paid for...they're all about selling timeshares. I was very put off by the fact that there are no complimentary wifi spots anywhere on the property. We were told we'd be charged $10 per device, per day (unless, of course, we agreed to the timeshare presentation). To me, charging for wifi when we've already paid for all inclusive is like charging for air conditioning. It is a basic service which should be included. The rooms were not up to date at all. No shower gel is provided (just a bar of soap). Our tv remote did not work, the channels were very limited and the dish service would shut off completely at times. We spent a few hours at the beach the first day but could not take the constant bombardment of peddlers which seemed to be every 30 seconds. The same people interrupt you over and over again even though you've already told them you're not interested. We ended up leaving the beach and did not go back the rest of the trip. There were 3 pools on the property. For some reason, the adults only pool was not heated like the other 2. Very few people went in the pool because it was freezing cold. If you want to go to one of the heated pools, you have to put your towels out at 6am in order to get chairs. Of course, there's no one actually at the pools until several hours later but the rules are not enforced so the chairs are taken by people not actually using them. The restaurants were average at best. The sushi place was flat out bad. I've had higher quality sushi at the local mall. Of the restaurants, I'd say the Argentinian place was the best for both quality of food and the wait staff. The best place for lunch is La Conchita which is a snack bar. The fish tacos, which are not on the menu, are very good and the chips come with nice portions of guacamole and salsa. You can order the snack food from La Conchita through the bartenders who were, by far, the best people working on the staff. The bartenders were very friendly and provided great service. That being said, I was not really happy with the place, in general, and would not go back.
We thoroughly enjoyed our time at this resort. The property is a bit older, but very clean & very well maintained. Rooms are well appointed and comfortable, the only thing I really missed was that there was no mini fridge in the rooms. What makes this resort standout is the staff hands down! By far the best service I have received in my all inclusive travels to Mexico. Seek out Roberto at the poolside or Lucita in the lounge, they went over and beyond in ensuring that our every need was met, or most of the time anticipated lol. However ALL of the staff were truly incredible from the moment that we arrived. If you are comparing resorts for your stay in Mazatlan consider the El Cid if nothing else but for the staff alone. (The amenities and the location also didn't hurt)
El Cid is a very nice resort. Very clean and staff is very friendly. We had a lot of fun with our servers Roberto at the pool and Jonathan. They did a great job. The food was good, except I think they need to take better care of the lunch buffet. Not sure if that's how our group got Montezuma's revenge or not. Otherwise it was a perfect location and the beach walks were beautiful.
This place is great. Good location, excellent beach. Food was very good, lots of variety. Nightly shows entertaining but does need to change it up. We were there 3 weeks. Would be nice to know when Pergola was open for lunch as wasn't always. Staff was very friendly. Beds & pillows not that comfortable but that's Mexico. This was my second year here & I plan on going again next year!
This was my second time to El Cid Castilla and will not be my last. We traveled in a group of 11. Check in was a breeze! We were offered Elite status if we would give up our Ocean View rooms, we did and it was great. I know we did not take advantage of our new status like we should have but what we used them for was great. Food was good in buffet, El Concha was amazing!! The staff we encountered were all so nice, shout out to Osvaldo for being such a great waiter! We had such a great time and can't wait to return!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 500 rooms in one 17 storey & two low-rise buildings
- 1 buffet and 2 a la carte restaurants (Mexican, International)
- 3 bars including Swim-up bar
- Pools with waterfalls, slides and swim-up bars
- 27-hole golf course on site (fee)
- 9 tennis courts (fee)
- Fitness center (fee)
- Beauty salon & spa (fee)
- Watersports center
- Shopping plaza
Castilla Hotel Rooms include:
- 2 double beds or 1 king bed
- Ceiling fan
- Max occ. 4 persons
Kids Deal - Kids 0-14 years stay and eat free when sharing room and existing beds with 2 adults. Pay only airfare and transfers. Max 2 kids.
Exchange Privileges - Clients staying at the El Cid Castilla can use all services and facilities at the El Cid Granada. The two hotels are joined by a Skybridge.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
El Cid Castilla ResortMazatlan,Mexico
- Hotel Contacts
- Extra Info
Av. Camaron Sabalo s/n, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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