El Cid Castilla Resort
- What's Included
My only complaint was my room ( Which was beach side * Room 1090 * ) had a sewer odor coming from the bathroom. When I made it aware to the staff they told me I had to be in my room for them to check out the repair. I found that to be an inconvenience to me being I gave them permission to do necessary repairs in my room(While I wasn't missing valuable time off.) . I didn't want to miss out on my vacation or change rooms. So the way I found it tolerable was to keep the bathroom door closed with the exhaust fan on the entire time I was there. (Saturday- Saturday) I hope my neighbors weren't annoyed.
The staff went out of their way to make this a wonderful trip. The only two drawbacks were the following: not enough small peso bills at the cash office. When they ran out, I had to go to a local bank to get smaller bills. No small peso notes, no tips for the staff. Also, if an individual wants to visit the timeshare, make it optional only, no pressure tactics.
We were a family of four, with kids 10 and 12 years old, staying at this resort for a week in March. We had a great time here. The resort was busy, with a variety of people, from families like us, to spring breaker college kids, to older couples. Mostly Americans and Canadians, with a few Mexicans. The food was very good, with lots of options all over. It was great to have the variety of the 5 different El Cids, all a little different from each other. We did the Elite Oceanview, which was a nice high room. One change we'd make next time would be to try to get a room at El Cid Moro next door, which has 1 bdrm suites twice the size as the Castilla standard rooms. There's also not much soundproofing for the rooms, so easy to hear what's going on next door, and traffic on the street.The restaurants were mostly good, with amazing service. Slow one night at the Japanese one, but overall great service everywhere. The beaches have lots of vendors, but they're fine if you say no. The Marina beach was great for a quiet alternative to the busy Castilla/Moro one. The standard towel game is here. There are signs everywhere telling people not to reserve, but the staff doesn't care. We just moved them ourselves and it was fine.The Elite tier was nice. There's some confusing rules around where you can eat and what you can drink based upon your tier, but Elite gives you access to everything. The Elite lounge was nice, to get a higher level of service.The only restaurant we went to off-resort was Pedro and Lola's at Plaza Machado, which was amazing. We also walked the Malecon, took a few Pulmonia rides, and went down to the Centro, all of which was fun.Overall Mazatlan and the resort were great. There was always someone cleaning or fixing something around the resort. Everything's a little cheaper than other Mexican tourist areas too, which was nice.
Just back from a week at El Cid Castilla. We would have moved hotels if it had even been possible but told leaving early we would incur a high penalty to do so! Generally our issues were around all the inconsistencies and lack of response from hotel staff. Examples: call for toiliet paper? Never cam, Ended up stealing off a housekeeping cart. Entry to a restaurant without proper clothing while letting others in regardless of lack of clothing. Saving chairs at pool and hotel security telling us we couldn't so they could save for others or friends. Beds hard as rocks, all inclusive that wouldnt let you walk away with more then 4 bottles of water, no answer when calling room service, paying for wireless service that never worked and refused to refund, watered down drinks and beer, the same food at the buffets every single day. Don't get a poolview room if you plan to sleep, huge noise daily and until 1 pm from the club.
Rooms were comfortable and very clean. The staff goes above and beyond to make your stay enjoyable. Very relaxing, yet as many activities available as you could want to do. Warm well maintained pool, easy access to a beautiful beach.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 500 rooms in one 17 storey & two low-rise buildings
- 1 buffet and 2 a la carte restaurants (Mexican, International)
- 3 bars including Swim-up bar
- Pools with waterfalls, slides and swim-up bars
- 27-hole golf course on site (fee)
- 9 tennis courts (fee)
- Fitness center (fee)
- Beauty salon & spa (fee)
- Watersports center
- Shopping plaza
Castilla Hotel Rooms include:
- 2 double beds or 1 king bed
- Ceiling fan
- Max occ. 4 persons
Kids Deal - Kids 0-14 years stay and eat free when sharing room and existing beds with 2 adults. Pay only airfare and transfers. Max 2 kids.
Exchange Privileges - Clients staying at the El Cid Castilla can use all services and facilities at the El Cid Granada. The two hotels are joined by a Skybridge.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
El Cid Castilla ResortMazatlan,Mexico
- Hotel Contacts
- Extra Info
Av. Camaron Sabalo s/n, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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