El Cid Castilla Resort
- What's Included
I stayed at this hotel for one week, it is an older hotel that has very terrible plumbing issues, if you're trying to take a shower the water goes from Hot to cold and is not regulated, at one point while we were trying to get ready for a friends wedding there was no cold water as it was turned off for repair with no prior warning for 2 hrs. We were forced to take showers in scalding hot water. The buffet is okay, not great not a lot of selection. I enjoyed the mexican music and culture but there was no real other areas to enjoy drinks later in the evening without disturbing guests that prefer to go to bed earlier, other all inclusives have a designated area. i have been to Mexico 7 times from Cabo to Playa del carmen, Cancun, etc.. and by far this was the worst hotel, they also charge you a small fortune for wifi even though you have paid for an all inclusive. The pools and bar service was good, the best part is the service from the staff, other than that I would definitely not stay at this hotel again.
So the food was of a nice variety, the rooms were big and clean, it is a very big resort- very busy- convention after convention. There were times that we could not eat in the regular dining hall because they would have it closed for convention activities. So the convention people would still be at the pool at 3 in the morning. I am not 20 so this did not work for me. It was very loud all the time 24/7. I would never stay here again. Also a good majority of the staff do not speak English, I realize I should speak more Spanish..... This turned out to be a huge issue.
Just returned last week from a one week stay at El Cid Castilla. We are a group of eight golfers who have been staying at this property for the last seven years. Every year our experience gets better and better. The food, amenities, golf and staff are outstanding!We had the pleasure of meeting the new GM German Fayyad who was extremely hospitable to our group and looked after us with great care and comfort. At the Eld Cid Elite club, Claudia Juarez was amazing as were the staff who worked with us to make all our reservations and other arrangements namely Karla 1 and Karla 2.The best part about this resort for us is that it is central, you have three golf courses across the street, the dining options and a la cartes at the resort are outstanding.La Concha was our favourite restaurant and the Italian and Mexican restaurant our favourite a la cartes. The buffets are great as well and you can't go wrong as you will find something good to eat everywhere.The pool is a great area to veg and the bar service is excellent. We also spent time on the beach which we thoroughly enjoyed.The staff at this resort are amazing. Shout out to bellboys Noe, Roberto and Manuel who provided us with excellent service during our stay and ensuring our golf transportation needs.We would highly recommend El Cid Castilla and look forward to our eighth visit to this amazing resort next year.
Loved the pools and food my kids had a blast on the water slides and playing with other guest. The only down side was the beds, they were on a concrete base which made them very hard. I did love the shower and the room had lots of storage space for clothes and luggage. We spent 7 days there and had a great time.
Check in was quick and efficient. Careful of desk behind you on he other side of lobby - time share folks. We got hooked (didn't buy but decided to have a look) and negotiated two large bottles of tequila plus an excursion. They will give away pottery shot glasses too....very cool. Got a room on the 9th floor with balcony. Rooms were roomy and clean. Bed was comfortable (absolutely HATE sagging beds!). Room was in the tower - c/w balcony....very cool. I would recommend the balcony overlooking the ocean.We opted for the European Plan (no food) on this trip. We wanted to check out the cuisine within Mazatlan instead of eating within the confines of the resort. Great little grocery stores across the street - we made our own salsa, fresh vegis, fruits in the room. There is a large market about a kilometer to the right as you exit the hotel. We visited it several times. McDonald's very close to large market. We love coffee - we brought a hot plate and made our own espressos as needed. Cold beer is across the street (about a buck a beer) or waaay cheaper at the large market. Water also available across the street at the little grocery stores - cheap as well. Eating highlights - when exiting the hotel go to the left (about half a km and is located on the right side of the road) and visit "Fat Fish"....AMAZING huge rack of ribs, baked potato, slaw and coke...super cheap. I think we arrived on two for one night - cost about 12$ Canadian for two plates. The Italian restaurant across the street from the hotel is also amazing - we don't typically eat twice in the same area when traveling but we went twice here. Its superb to say the least. Couldn't believe I had to go to Mexico to find such good Italian cuisine. Try the giant pina coladas - fish bowl on a platform and delicious!! lol There are restaurants in walking distance everywhere....you will not go hungry!! lol Beach is good - water is warm. We brought a cooler down to the beach and had a few beers.Take time to walk on the Malacon - it goes for miles. Beautiful sights along the sea shore. Also, visit the flea market in old Mazatlan. Its an experience. Check out the street vendors for "real" tacos and a giant coke for a couple of bucks - they are delicious and the people are so friendly. Hard working folks...good people trying to make a living. We tried to walk back to the El Cid form the flea market - pretty far but well worth the views of the ocean and sights. Our vacation crossed into motorcycle week in Mazatlan - the city is dedicated to bikers for this week. The City gets incredibly congested. Two way streets are shut down to one way, parking is impossible, and beer etc sells out quickly due to the volume of people. Lots of cool bikes...but at times a bit intimidating.All in all a good vacation - happy travels!!Hope this helps!!Shawn
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 500 rooms in one 17 storey & two low-rise buildings
- 1 buffet and 2 a la carte restaurants (Mexican, International)
- 3 bars including Swim-up bar
- Pools with waterfalls, slides and swim-up bars
- 27-hole golf course on site (fee)
- 9 tennis courts (fee)
- Fitness center (fee)
- Beauty salon & spa (fee)
- Watersports center
- Shopping plaza
Castilla Hotel Rooms include:
- 2 double beds or 1 king bed
- Ceiling fan
- Max occ. 4 persons
Kids Deal - Kids 0-14 years stay and eat free when sharing room and existing beds with 2 adults. Pay only airfare and transfers. Max 2 kids.
Exchange Privileges - Clients staying at the El Cid Castilla can use all services and facilities at the El Cid Granada. The two hotels are joined by a Skybridge.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
El Cid Castilla ResortMazatlan,Mexico
- Hotel Contacts
- Extra Info
Av. Camaron Sabalo s/n, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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