El Cid Castilla Resort
- What's Included
Hotel should provide free WIFI and discourage the Mexican loud beach bands. At times there were 8 to 10 bands, too loud and too many. Check in and out with the Elite was a dream. Nice to be able to go to the Marina hotel also with the package. Golf was great.
Will not go back to this resort. Food was bad. Music was bad. Room had bugs on the bathroom counter daily. Old and run down resort. Very loud no place to have quit time. We also found it very cool in the evenings in April.
ok, so we stayed there for 5 days and 4 nights starting 03/30/2017 and leaving 04/03/17. we went driving and we pulled to the front of the Hotel and we stopped right in front of the bellmen and there was 4 of them just staring. none of then even bother to welcome us. we reserve two hotels rooms one for each family. we all got off the truck and started walking towards them and their just looking at each other not saying anything no "HI" or "Welcome" we asked them where the reception was and I started to unload our luggage's none of them help me. We went to the front desk and we are already getting a hint of the bad service. we showed proof of the two rooms being reserved and one of them was paid in full and the other one was just two nights paid and we were gone paid the remaining once we got there. We reported the bellmen to the desk manager and his response was "you would need to pay your staying in full and then you would need to go to the desk in front of him so they can welcome us". His name was Joshue and he did not apologized or anything so this was more bad customer service treatment. so we follow directions and went to out rooms and we got ready to go downstairs and eat. we set on a table grab our food and wanted something to drink the server was very lost and did not know what he was doing. We literally had to get up of our seats and look for him so he would bring us drinks. by this time we were tired and mad at the same time. so we let it go and we went to out rooms and by the way the food is horrible it does not have a taste and is not authentic food is more of a text mex food. The maids would came to clean the room at 5:00pm every day that means no clean towels and no beds done and then they would even come and say that they needed to clean the room because they shift was about to end. every day we would have to go to the front desk and asked what's included in out package because no one ever really set down and explained to us what was included with out package and sometimes we would be turned down for service. Horrible place and would never ever go back to this Hotel. I guess since the employees already know that their tip is included they just don't care. Also when we were playing the bingo we saw that they had favoritism for certain type of people and would choose their cards and they were the winners. one day I was walking aside of the pool and at the towel shop there was 4 young employees and one of them threw a lighter at me just because
We enjoyed every bit of our vacation, the resort was amazing. The staff were friendly and helpful. The hotel was clean and the staff were always working so hard. The pool and beach areas were awesome. There were lots of families and couples just having fun. We took a putt-putt into old Mazatlan and the market, it was so relaxing and great to see the local culture. Everyone we met were willing to provide us with information about Mazatlan and help us with the language. The view from our hotel room was out of this world, the breeze coming off the ocean was so refreshing. We will be back for sure!!!
We visited the pool and restaurant on a break from our cruise. We spent the day eating, drinking, and reading poolside. The staff was very accommodating and the service was top notch. I can't comment on the hotel as we didn't stay but the treatment we received have made us consider this hotel for a future stay.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 500 rooms in one 17 storey & two low-rise buildings
- 1 buffet and 2 a la carte restaurants (Mexican, International)
- 3 bars including Swim-up bar
- Pools with waterfalls, slides and swim-up bars
- 27-hole golf course on site (fee)
- 9 tennis courts (fee)
- Fitness center (fee)
- Beauty salon & spa (fee)
- Watersports center
- Shopping plaza
Castilla Hotel Rooms include:
- 2 double beds or 1 king bed
- Ceiling fan
- Max occ. 4 persons
Kids Deal - Kids 0-14 years stay and eat free when sharing room and existing beds with 2 adults. Pay only airfare and transfers. Max 2 kids.
Exchange Privileges - Clients staying at the El Cid Castilla can use all services and facilities at the El Cid Granada. The two hotels are joined by a Skybridge.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
El Cid Castilla ResortMazatlan,Mexico
- Hotel Contacts
- Extra Info
Av. Camaron Sabalo s/n, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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