El Cid El Moro Beach
- What's Included
- All Inclusive Features
We had a great vacation. The people and staff were amazing. The choices for restaurants and buffets were always exquisite. And the pools and beaches were beautiful. The view was spectacular. Amazing sunsets. Enjoyed boat ride to Deer Island.
Upon arrival every one in my group was greeted and offered drinks. Checking in was smooth, baggage was delivered promptly. Out of my whole experience there only one name stays in mind and its Mr. Guillermo. He made our stay the best vacation ever. Great guy. I wished I could have thanked him but was off the day before we had to leave. The lay out of El Cid El Moro couldn't have been better. One of my favorite things was that it had an adult pool which was quiet and the perfect place to read and relax. Quick tip; make sure you ask what is the cost of where you are going to the "Pulmonias" to have an idea of what you are going to pay so you don't get over charged.
My husband and I stayed at this hotel July 1st 2017-July 8th 2017. We purchased the all inclusive meal/drink plan which we decided halfway through our trip we would never do again. (Details later) First, we were given free transportation from the airport to the hotel via bus. The second we boarded the bus, we were bombarded with sales of timeshare presentations. We finally agreed to think about it when a clear no wasn't getting us anywhere. Upon check in at the hotel, we realized our thinking about the presentation was over as they again pushed the presentation and wouldn't complete check in until we finally agreed to view the presentation that week and were given a date and time along with us having to give $20 to hold our spot. We ended up not doing the presentation and let them keep our $20 because we were on vacation and didn't want to be hassled and pressured into anything! They called our room numerous times in attempts to get us to another presentation after we missed the first one. (I will go into condo details later...now the all inclusive issues) The food served for lunch and dinner was pretty much the exact same thing which got old after a couple of days. The resort next door (El Castilla) had La Pergola with a different meal theme for every night which was better than the same thing every night. The bars at our hotel closed at 6pm which meant we had to go to a different resort to enjoy any free drinks. Therefore, we don't recommend the all inclusive. (Now the condo details) When we entered our condo, we were met with an amazing view of the Pacific Ocean and stale, hot air. No problem, this is Mexico in July after all! We cranked up the air in the living area and bed room (yes, 2 separate thermostats) Living area still stayed pretty warm but bedroom area was great if we always left bedroom door closed. The condo itself was beautiful! No issues with the bed, couch, sinks, or toilets. The bathroom in the bedroom area had the sun shining in all day so it was like a sauna in there, even at night, so we never used that tub/shower. The bathroom off the main living area has a big, walk-in shower. Only issue was the water. No matter the time of day, you got very HOT water or cool water or would go from one to the other. I tried for over 10 minutes and couldn't get the right combo to be warm. Private balcony had beautiful views!
We had an amazing week at the resort. We spent 3 days just hanging out at the pool, ask for Felix to be your waiter and he will take excellent care of you! My son had a lot of fun diving off the rocks and swimming around the hidden spots under the bridges. He found kids to play with every day.The restaurants had wonderful meals. La Concha was my favorite and the waiters were very attentive. At night they have a great saxophone player that I thoroughly enjoyed. Make sure you try the breakfast buffet there...great tamales and fresh tuna. The Italian restaurant across the street at Granada is really good. If you have trouble making a reservation for dinner, go to the restaurant and ask if they have a table available. We were always taken care of. The restaurant by the pool has a marinated pork cooked in banana leaf that you have to try!At the front desk, Mario is the night manager and he was very good to us.Be advised there is some construction going on in the Castille tower at this time. I would ask to be far away from the noise.My only complaint is we got 4 phone calls the morning we arrived about the time share talk. We didn't get checked into our room until 1am due to flight delays so I wasn't pleased by all the calls. The talk itself was fine and included the wonderful breakfast and only lasted 90 minutes including the meal. We took advantage of the discounted tours and I recommend the Zip Line tour. Be advised that if you don't do the time share talk that you will have to pay to get a taxi back to the airport the day you check out. We are already planning to go again next year!
The resort itself was modern and clean and the staff was extremely friendly. This is a great resort for families with kids. I however, was not traveling with kids, so this was not a plus for me. I would have given 4 stars but for two things; the immediate sales pitch upon arrival, and the "special restaurants. We were hit with the invitation to listen to the timeshare sales pitch before we even got off the bus, after a 14 hours of traveling. The upside was the free tours we got, which were great. I was also a bit disappointed in the some of the food at the resort restaurants where we needed reservations. Otherwise, with all the pools, slides and a beach, this is a good place for kids of all ages,
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch and dinner daily
- International and domestic drinks
- Daily pool and beach activities
- Spanish lessons
- Cooking lessons
- Evening entertainment at El Cid Castilla
- 390 rooms
- 2 restaurants
- Snack bar
- 2 bars, including swim-up bar
- Disco, located at El Cid Castilla Beach Hotel
- 2 pools
- Fitness centre (fee)
- Spa (fee)
- Tennis courts
- Water sports including scuba diving, snorkeling and banana boat rides for a fee
- Golf course (fee)
- Business centre (fee)
- 24 hr front desk
- Concierge Laundry (fee)
- 2 Double beds and 1 sofabed or pullout bed
- Separate living area
- Air Conditioning
- Cable TV
- Coffee or Tea Maker
- Full Kitchen
- In Room Safe
- Ironing Board
- Max Occupancy - 6 adults, 2 children, 6 total
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
El Cid El Moro BeachMazatlan,Mexico
- Hotel Contacts
- Extra Info
Av. Camaron Sabalo S/N, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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