El Cid El Moro Beach
- What's Included
- All Inclusive Features
We stayed at ElCid El Moro beach resort over Thanksgiving break. We were pleasantly surprised but how beautiful the facilities are. Our room was incredible with a view overlooking the pool & Ocean front. There were 3 pools to choose from that had something for everyone. Our favorite was the end pool that seemed to be geared towards reading & relaxing with tranquil waterfalls & the Ocean in the background. We did pick an all inclusive plan that was mid priced. Most of The restaurants had something for everyone. The service & staff were phenomenal! Also we loved the shopping in the resort and out of the resort. We always felt safe. Everyone was so friendly. I'd highly recommend this resort.
I think they need to upgrade their entire way of checking in guest. It took way too long and we were not given the room we reserved until the next day. Overall it was a great stay-checking in not so much.
My wife and I took two of our daughters and their husbands on what they described as "the best vacation ever!" Our rooms, the service, the amenities and the food were all superb. The staff is friendly and responsive. The resort was top notch in every aspect.
Not quite knowing what we were in for (because, really it couldn't look like the picture, right? ;-) we were SO grateful for our accommodations. Bonus was the friendly, helpful and caring staff that we met throughout the week. Great food? check! Plenty of options for family or couples? check! And, yes, the pictures ARE what it actually looks like - clean, well taken care of, great traffic/people flow (we never felt crowded), and beautiful views of the sunset (or sunrise if that's your preference) from almost every spot on the property.
Overall (4 star hotel, 2 star food and service)Even though the hotel is older, staff does a great job keeping the rooms and grounds clean, shiny and very well put together. Service from wait staff at restaurants and pools, however, was not great. We tip when we get drinks at the pool, coffee and juice at buffet, etc...but we can't tip anyone if they don't come around!!RoomFirst room was in the last section of the hotel that has not been updated - the 4-story building that overlooks the adult/quiet pool. Room was dated but clean - but we asked to move because the sliding glass window couldn't lock. Mechanism was rusted, and the welds that were used to permanently close the window had come loose. No way to secure it. Staff was very quick to find us a room next door to our room - un-remodeled, but secure. But as we were packing to move, they called back and offered us a 9th floor room in the tower. View of the adult/quiet pool and beach, room was updated & very nice! Great job on that!! One little nit...the shower had too much pressure! If I let go of the hand held showerhead, it would have shot around like the old Wham-O Willy the Water Bug toy!! Had to spend a few extra minutes dialing down the water pressure before entering the shower, but no big deal.FoodBreakfast buffet at La Concha was pretty good. Omelet station, fresh juices, I was able to make pretty good chilaquiles. Lunch at La Concha was also good. Tortilla soup was the best thing I had there. Shrimp dishes were not as tasty as I was hoping.Dinner at El Patio (Argentine) was ok. Rib eye was ok, but way undercooked for my wife. My flank steak was overcooked to what I had asked for, so we switched. Luckily the chimichurri and other sauces were tasty - otherwise the steak would have gone to waste. Waiter was the best of the whole trip - funny and nice guy - looked like he'd been at the hotel since it's hey day in the 1980's!! The ambiance by the Granada pool was very good.Lunch at La Conchita was less than ok. Shrimp tacos, chips, salsa and guac came to us covered in plastic wrap. Like they'd been pre-made in the morning and reheated when we ordered them. Tasted like it too.Buffet at La Pergola (next door to El Moro) was awful. 'Ambiance' was akin to a hospital cafeteria - bright neon lighting and a vast sea of tables. It was the only dinner option during our stay if we didn't make resos the day before. Kind of a pain - but it did help us get out of the hotel and eat elsewhere. So good job El Cid?ServiceFront Desk: As mentioned previously, service was excellent. Didn't wait long at check in/out. No problem with billing. And they did us a solid with our room change.El Patio Dinner: Waiter was also excellent. Everywhere else service was sub par. Hard to get a second cup of coffee at breakfast, hard to get a first beer at the pool (let alone a second...). When I did get a drink at the pool, I tipped. But even then, they never came back... Maybe it was all-inclusive bracelets (gold one for access to adult pool, green one for all inclusive). I don't know if burgundy or black ones were better (Elite All Inclusive? Owner?), but we did feel ignored. And that was weird - the worst service I can recall from over half a dozen trips to Mexico (PV, Cabo, Playa del Carmen).EpilogueBut we loved Mazatlan! Easy to get around by pulmonia, by bus or by taxi! Wonderful plazas in Centro Historico. Malacon, cliff divers, arts & crafts by superb artisans. Food and service great outside of El Cid!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch and dinner daily
- International and domestic drinks
- Daily pool and beach activities
- Spanish lessons
- Cooking lessons
- Evening entertainment at El Cid Castilla
- 390 rooms
- 2 restaurants
- Snack bar
- 2 bars, including swim-up bar
- Disco, located at El Cid Castilla Beach Hotel
- 2 pools
- Fitness centre (fee)
- Spa (fee)
- Tennis courts
- Water sports including scuba diving, snorkeling and banana boat rides for a fee
- Golf course (fee)
- Business centre (fee)
- 24 hr front desk
- Concierge Laundry (fee)
- 2 Double beds and 1 sofabed or pullout bed
- Separate living area
- Air Conditioning
- Cable TV
- Coffee or Tea Maker
- Full Kitchen
- In Room Safe
- Ironing Board
- Max Occupancy - 6 adults, 2 children, 6 total
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
El Cid El Moro BeachMazatlan,Mexico
- Hotel Contacts
- Extra Info
Av. Camaron Sabalo S/N, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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