Luna Palace Resort
- What's Included
- All Inclusive Features
Location: Beachfront near the Golden Zone.
We stayed at the Luna Palace thanks to Westjet vacations. We have been to Mexico numerous times and this time we brought our inlaws for their first real experience. Let me tell you, the hotel was amazing. The rooms were beautiful and we cooked almost every night. The service was 5*, nicest people you will meet. Leonardo at the front desk is so helpful. Our maid lady Alma was so sweet and gave us everything we needed. I have never felt so welcomed. The swimming pool was like a warm bath, never crowded and quite a few times we had the pool to ourselves. The beach is steps from the pool and is amazing to walk. There were 8 of us altogether and so we had each of the different rooms. My inlaws had a basic room with kingsize bed and little kitchen. Our friends had the little bigger room and we had the suite because we had my Dad with us. The suite was just great, two bathrooms and a kitchen and a dining room and a separate bedroom, my Dad slept in one of the single beds in the living roomI cannot say enough about the Luna Palace. My inlaws are already asking when we can go back. Location is amazing, close to everything by bus or little taxi (pulmonia). There is a restaurant close by called "The Place" which was my dad's favorite drinking spot, his waiter friend catered to him almost every afternoon. We also enjoyed mexican bingo one wednesday afternoon there.There's the aquarium, casino, huge mall, and restaurants everywhere.Sorry, I am rambling but I am so excited about the time we spent at the Luna Palace. Congratulations to all the staff for keeping the little hotel so clean, oh and Georgina the towel lady :) No doubt this is the best kept secret in the golden zone, so don't tell anyone. Thanks Luna for the best vacation ever, there are 10 of us coming back next year. We miss you, love Kim and Bruce Thompson and Rick and Karen and Cam and Jack and Leora Thompson and Tom Hewitt.
After a 10 day trip in Mexico we stayed at the Luna Palace to be fairly close for our flight out of Mazatlan. We made this reservation through our RCI membership and it was just for one night. As mentioned in other reviews, some of the rules (and the bracelets) they have at the resort are a little strange and they can make you feel like something is up. But our brief stay was good. the staff knew enough English and we knew enough Spanish to not have any communication issues. We also thought it was strange that the kitchen in the unit had two locked cabinets. We found that this is where they locked up the silverware, dishes, glasses and such. When we inquired about getting access to them a maid came up to unlock the cabinets and do an inventory of the contents. She then had us sign the inventory. We also had to put a $50 hold on our credit card for the two TV remotes. Our guess is that they have trouble with theft, vandalism of the unit and or guests allowing others onto the resort property.The rooms are all water (ocean/bay) view and are quiet. Beds are good. We had the breakfast buffet and we found it to be acceptable in terms of price (135 pesos). sat the current rate of exchange (22 peso to 1 USD) it is comparable to other resort offerings we found. The buffet included fruit, made-to-order omelets, hot entrees, juices, and pasties.The beach is close as are a couple of good restaurants. This report is also close to Malecon and is in the resort zone next to the Pueblo Bonita Resort.
We stayed at the Luna Palace for New Years eve last year. We found the hotel to be very nice. English is limited by the staff but so is my Spanish. We were still able to communicate and really enjoyed the quiet atmosphere of the place.The beds were the most comfortable we have had in Mexico and the cleaning staff excellent .The room was ocean front with a nice sized balcony and the beach was very nice and quiet. All in all we really enjoyed the hotel and will return again
We were happy with the spaciousness of our room and its location away from the pool area, overlooking the water and the beach. We even saw whales spouting in the distance as we relaxed on our deck late one afternoon. The water off the beach was very swimmable 90% of the time and we saw first hand that many people, not just the lifeguards, are watching the swimmers. More Spanish than English is spoken by the staff but we were happy to have a more Mexican atmosphere. It was a great place to get out and explore Mazatlán from! Would return to stay in the future.
Great for price. Right on beach, every room has ocean/sunset view and a balcony, and while we were there it was very relaxing - not on the busiest part of the beach, and really not that busy (we were there the week after Thanksgiving). Staff is helpful and many speak English, which was helpful for us! Each room has small kitchenette and eating area. Very clean, beds comfortable. It's not new or otherwise high-class but the price makes it worth it.Some things that were annoying - they want you to wear a wristband while you're there (though we took ours off and just carried them with us and no one asked us for them). And they have some rules that have the effect of making you feel like criminal and are just plain annoying:* They make you be in your room while someone comes and unlocks your kitchen cupboards so that you can use the dishes they have and then they count everything out and make you sign that you have these things and they'll continue to be there when you check out or you pay for them. Really?! It's not like it's really nice stuff, either - some beat-up frying pans, cheap silverware and plates and utensils. (And they don't give you dish soap, btw.)* You get a little card that you have to use to check out a towel for the pool or beach and then you get the card back when you bring the towel back ... One day when no one was there my husband had gotten a towel from the front desk and when he went to return the towel at the pool he said he felt like he'd broken a million rules and ruined their entire bookkeeping system because they couldn't find the card for his towel and he couldn't get them to understand that he'd never given them one.* They give you a TV remote when you check in and you have to return it when you check out. I don't believe in all my years of traveling I've ever had to do that ... Altogether these rules made me feel untrusted, even though I had paid to stay there.Those things said, I would probably stay again if the price stays as reasonable.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (Domestic brands, Domestic beer, House Wine with meals, 10am-11pm)
- Boogie boards
- Exercise classes
- Dance lessons
- Daily activities
- Evening entertainment
- 71 suites in one 8 storey building
- 1 buffet and 1 a la carte restaurant (International, Italian)
- Swim-up pool bar
- Non-motorized watersports
- Safety deposit at reception
- Daily activities
- Partial ocean or ocean view, (lower floors may only have pool view)
- 2 double beds or 1 king bed
- In-room safe (fee)
- Max occ. 4 persons
For The Kids - Kids 5 to 12 enjoy supervised activities daily at the Kids' club, Use of the Kids' section of main pool, Babysitting service available (fee).
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Luna Palace ResortMazatlan,Mexico
- Hotel Contacts
- Extra Info
Av. Camaron Sabalo s/n, Mazatlan 82100 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.