Luna Palace Resort
- What's Included
- All Inclusive Features
Location: Beachfront near the Golden Zone.
Again, we have been welcomed by staff with a "welcome home". We have been to Mazatlan many times in the past 30 years and after finding the Luna Palace nine years ago, this is our home away from home. We book a one bedroom suite which has two bathrooms and two TV sets. The sunset view from our balcony is the best you can imagine. There here are many restaurants within walking distance. With reasonably priced buses, cabs and ""pneumonia" buggies (similar to an open aired golf cart) the city is at your service. There are so many staff we would like to thank ~ Jesus, Alma, Victor, Jorge, even the ground keepers. Everyone has always treated us with kindness. We appreciate this immensely and this is our main reason for returning to the Luna Palace and Mazatlan. We plan on seeing you in 2018.All staff, thank you.
Luna Palace is located away from the more fast paced areas of Mazatlan and yet is close to many restaurants. You can grab a pulmonia, taxi or city bus right in front of the resort so going anywhere is very easy. The resort is clean and our room was nice and comfortable. We were pleasantly surprised to see a lovely design on one bed to welcome us when we arrived along with a large plate of fresh fruit. The activity person when we were there was poor at best. The only activity he was interested in was Texas Hold Em although several other activities were listed on the board. He only did the Texas Hold Em. Much of the music played in English was inappropriate although I'm not sure if he was aware of that. The bellboy, Jesus, was wonderful. He spoke very good English and was friendly and eager to help. The rest of the staff were nice but struggled with English although it wasn't a major issue. We had the breakfast brunch one day and it was adequate. They have a nice pool area and lovely beachfront. We also had a great ocean view from our room and I believe each room would have that benefit as well.
The Hotel is really average - 3 stars, but I rated the overall property as 4 stars because of the location. The location couldn't be more beautiful! It is situated right on the beach. Our particular room had a balcony that overlooked their beautiful, clean, heated pool and we could see, hear and smell the ocean - which was the best part! The hotel is really worn, there were ants in the kitchenette (had to ziplock all food) and no hot water in either shower, although there was hot water in the kitchen and bathroom sinks. One of the hotel staff came to our room to show us how to 'prime' the hot water to the showers by running the water in the sinks until it was hot. It worked that night when he demonstrated it, but never again. Kitchenette sparsely stocked with essentials, but don't count on cooking any major meals. We made grilled cheese sandwiches a couple of days for lunch, but for the most part we ate out. The place was clean - and kept clean with very attentive housekeeping staff. All of the staff were very friendly and always willing to help with anything. The hot water situation was really our only complaint. The location is also great for restaurants/bars up and down the street from the hotel.No car needed as little golf cart taxi's will take you anywhere you want to go for a few pesos. The exchange rate was excellent while we were there and we couldn't believe how cheap all of our meals were...at least half of what they cost in the US.We felt safe while we were out and about during the day and night. There are a lot of American's and Canadian's visiting Mazatlan, a lot of which live there several months of the year. We will return, but probably stay elsewhere. There are several better hotel options right on the ocean beach front, either side of this hotel up and down the street. Overall, we had a great time and did not spend a lot of time in the hotel. The hotel makes a great breakfast buffet every morning with excellent wait staff.
I would like to praise the whole staff at Luna Palace. So welcoming and helpful!Beautiful view of the beach and ocean from my veranda! Very clean and cozy room. Could'very stayed much longer if possible. I highly recommend Luna Palace!SincerelyStephanie Day
Slow checking in. Found room to be very outdated. Great location on the beach. Had to call at midnight for smoke alarm was going off. They removed the batteries. We Woke up to many bugs in both bathrooms. Complained to hotel front desk and asked housekeeper to take care of it. All to come back 5 hours later to large cockroaches and centipedes all over the kitchen and entranceway. When talking to front desk then sent a person down with a can of Raid. Really!! Spending 10 days in mazaltan and never seeing a bug in any of our rooms until Luna Palace. We walked out and checked into a clean hotel.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (Domestic brands, Domestic beer, House Wine with meals, 10am-11pm)
- Boogie boards
- Exercise classes
- Dance lessons
- Daily activities
- Evening entertainment
- 71 suites in one 8 storey building
- 1 buffet and 1 a la carte restaurant (International, Italian)
- Swim-up pool bar
- Non-motorized watersports
- Safety deposit at reception
- Daily activities
- Partial ocean or ocean view, (lower floors may only have pool view)
- 2 double beds or 1 king bed
- In-room safe (fee)
- Max occ. 4 persons
For The Kids - Kids 5 to 12 enjoy supervised activities daily at the Kids' club, Use of the Kids' section of main pool, Babysitting service available (fee).
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Luna Palace ResortMazatlan,Mexico
- Hotel Contacts
- Extra Info
Av. Camaron Sabalo s/n, Mazatlan 82100 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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