Luna Palace Resort
- What's Included
- All Inclusive Features
Location: Beachfront near the Golden Zone.
Nice hotel/timeshare...clean, nice location. But like too many properties they allow weddings and receptions. The terrible band went on until 1 am right under all guest Windows. There ought to be a law against mixing loud functions with hotel sleeping areas.
There were 5 of us (2 rooms) that booked from a wed-sat. The hotel itself is very nice - clean rooms, good AC, friendly staff etc. We thought it odd that our 2 rooms comprised 60% of the occupancy of the entire place, but enjoyed getting prime poolside chase lounges. Had a difficult time even finding someone to get us a drink and when we did, it took 3 other people to decipher what a vodka orange juice was. Friday morning we woke up and headed to the pool only to find most of the umbrellas and chaise lounges were gone and tables were being set up. When we asked at the front desk what was going on, they didn’t know. After discussion between everyone at the desk and in the back office we were told they ‘thought’ there was a wedding. Not the biggest deal in the world, but it would have been nice to know ahead of time that the restaurant, bar and pool wouldn’t be open to hotel guests during the wedding. Fast forward to 11:40pm. All rooms face the pool and aren’t insulated for sound at all - plus our bed is as close to the slider and balcony as it can get. Band is blaring and showing no signs of stopping. Again, if we had known at the time of booking (or even when the wedding itself booked) we wouldn’t have stayed here. If music continues past midnight we will be asking for a refund for this evening’s stay. A modicum of communication with the people paying to stay here would have been nice. Would stay here again if we had prior knowledge of NO weddings/events during our stay.
Check in quick and clear. No problems. Our first room was a one bedroom suite for 2 weeks and then our third week was a junior suite. We had a fruit basket waiting in our room and one delivered each week after that. The dishes are locked but a quick call to the front desks and it unlocked and counted. One bedroom unit had 2 bathrooms and is cleaned daily. Beds are double and air conditioning works well. This is not an inclusive place and has a restaurant for meals. There is no coolers or food other than restaurant food allowed at the pool. You can take your own liquor down to the beach but they expect you to buy their food or drinks around the pool. There is security staff, lifeguard and activity staff. Activities were not busy, but that more due to the time of the season.Very quiet location during the week, but on the weekend, the Mexican people arrive and it becomes a very busy and loud resort. We were definitely the minority, but the staff is courteous. Two elevators for the building. Have no real complaints, other than the inability to have our own beverages or food around the pool. But this could be a good thing, as the locals are not always the most tidy of people and there is often a lot of garbage around. Bar staff are hard workers and run to keep you happy and make sure you need what is needed.
I don't usually start a review with comments on the staff. But the people at the Luna Palace were welcoming, friendly and helpful beyond all expectations. Those at the front desk were especially helpful, almost like having multiple, personal concierges. They recommended places to eat, shop and drink, helped me with money, called taxis, provided maps and even helped me get an e-mail off when my smartphone malfunctioned. And it wasn't just the desk -- maids, the staff at the poolside bar, landscape crew, security, everybody ... What a pleasure.Other that that, most of the reviews here seem pretty much accurate. The hotel is not new, but it's clean and well-maintained, including the nicely landscaped grounds and the attractive pool area. I didn't try the restaurant. The wide, super-clean beach is lovely and much cleaner than a lot of beaches down south. Even the peddlers are not obnoxious as they are in some places.A couple minor quibbles. The beds were a little softer than I'd like, but not really bad. Maybe it's replacement time? The shower door opens inward right across the faucets and hot/cold controls. The only way you can turn it on is to open the door and get in, then take you chances with whatever comes out of the shower head. But it's big enough that you can stand back until you get it adjusted to your liking. In the kitchen, it's the same deal with the fridge. The until opens on the left side, which is shoved against the wall. You have to sort of jump back out of the way to open it.These are small things, and if I return to Mazatlan I wouldn't hesitate to stay at Luna Palace again. I should mention that I visited at the end of September, which is the tail end of the rainy season. Maybe in tourist season you won't get quite the attention I got, since the hotel was largely empty. That's not a criticism.
Mazatlan is an older but very vibrant and alive city.with that comes the organization and culture of being a established city.This is reflected in the Luna Palace,my "Pearl of the Pacific".Not new by any terms,but constant up keep and maintenance are evident,a great crew of workers tend to this simple hotel in better shape than other properties.That said,our checkin went flawless,very good staff that spoke good English and good senses of humour when I try my Spanish.And please do try to learn a bit of Spanish,it shows respect for the locals and they love our "trying".There was always good staff on site,I cannot say any troubles with any staff,simply treat them as you wish to be treated.This is a small place that allows more interaction on a personal scale with the workers,and it's easy to make friends,the amount of great advice I got from staff was tremendous!Our room was great!!,again,not new but spotlessly clean,with most of what we needed. Beds are firm but very sleepable,furniture is sufficient,the kitchenette is perfect for us as we frequently went to the Mercado and wished to keep items cool or frozen.There is a stove,fridge,microwave,dishes,pans and cutlery in the cabinets and make sure the item count is correct when the housekeeper unlocks and goes through the checklist with you or you will pay to replace that item,there s a cash deposit on the kitchen gear,but follow the rules and there will be no problem in getting back your deposit.This hotel has a Ocean view for each room,and have decent balconies to sit and enjoy that view,simply beautiful.There is a meal plan available or on can simply eat at the restaurant on site or drink at the pool bar,but this is not an all inclusive.I didn't try the restaurant but my friends reported excellent food and very reasonable prices.Same for the pool bar,very reasonable prices.The pool is small,but heated and very clean,it is a delight to have a late nite dip to freshen up from a busy day.Plenty of recliners around the pool and staff will help you move a few over the sea wall to the Palapas room n the clean beach.Ah yes,the beach!!You will encounter beach vendors but not like the hard push to buy types in other places,I actually enjoyed their interactions.Perfect sandy beach that is protected by islands off shore,great for a swim. There appeared to be more older travellers here than families,but the city makes up for an lack of nightlife on this hotel site.This is,simply a perfect place for travellers.Thank you Luna Palace,I will return.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (Domestic brands, Domestic beer, House Wine with meals, 10am-11pm)
- Boogie boards
- Exercise classes
- Dance lessons
- Daily activities
- Evening entertainment
- 71 suites in one 8 storey building
- 1 buffet and 1 a la carte restaurant (International, Italian)
- Swim-up pool bar
- Non-motorized watersports
- Safety deposit at reception
- Daily activities
- Partial ocean or ocean view, (lower floors may only have pool view)
- 2 double beds or 1 king bed
- In-room safe (fee)
- Max occ. 4 persons
For The Kids - Kids 5 to 12 enjoy supervised activities daily at the Kids' club, Use of the Kids' section of main pool, Babysitting service available (fee).
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Luna Palace ResortMazatlan,Mexico
- Hotel Contacts
- Extra Info
Av. Camaron Sabalo s/n, Mazatlan 82100 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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