Luna Palace Resort
- What's Included
- All Inclusive Features
Location: Beachfront near the Golden Zone.
We stayed at the Luna Palace for New Years eve last year. We found the hotel to be very nice. English is limited by the staff but so is my Spanish. We were still able to communicate and really enjoyed the quiet atmosphere of the place.The beds were the most comfortable we have had in Mexico and the cleaning staff excellent .The room was ocean front with a nice sized balcony and the beach was very nice and quiet. All in all we really enjoyed the hotel and will return again
We were happy with the spaciousness of our room and its location away from the pool area, overlooking the water and the beach. We even saw whales spouting in the distance as we relaxed on our deck late one afternoon. The water off the beach was very swimmable 90% of the time and we saw first hand that many people, not just the lifeguards, are watching the swimmers. More Spanish than English is spoken by the staff but we were happy to have a more Mexican atmosphere. It was a great place to get out and explore Mazatlán from! Would return to stay in the future.
Great for price. Right on beach, every room has ocean/sunset view and a balcony, and while we were there it was very relaxing - not on the busiest part of the beach, and really not that busy (we were there the week after Thanksgiving). Staff is helpful and many speak English, which was helpful for us! Each room has small kitchenette and eating area. Very clean, beds comfortable. It's not new or otherwise high-class but the price makes it worth it.Some things that were annoying - they want you to wear a wristband while you're there (though we took ours off and just carried them with us and no one asked us for them). And they have some rules that have the effect of making you feel like criminal and are just plain annoying:* They make you be in your room while someone comes and unlocks your kitchen cupboards so that you can use the dishes they have and then they count everything out and make you sign that you have these things and they'll continue to be there when you check out or you pay for them. Really?! It's not like it's really nice stuff, either - some beat-up frying pans, cheap silverware and plates and utensils. (And they don't give you dish soap, btw.)* You get a little card that you have to use to check out a towel for the pool or beach and then you get the card back when you bring the towel back ... One day when no one was there my husband had gotten a towel from the front desk and when he went to return the towel at the pool he said he felt like he'd broken a million rules and ruined their entire bookkeeping system because they couldn't find the card for his towel and he couldn't get them to understand that he'd never given them one.* They give you a TV remote when you check in and you have to return it when you check out. I don't believe in all my years of traveling I've ever had to do that ... Altogether these rules made me feel untrusted, even though I had paid to stay there.Those things said, I would probably stay again if the price stays as reasonable.
First the good- good location- great staff- breakfast buffet great- fantastic sunsets- loved the room- pool was very nice and some days even warm- every room has great ocean views. Now the not so good- this is not a resort where you come to relax, nap by the pool etc. This hotel seems to be more for the Nationals than the Gringos, which is okay but very noisy. Zumba style, rap, hip- hop style music starts at nine and goes till five. Very loud 90% of the time, causing yelling etc. by the guests. Smoking allowed, so second hand on the balconys, they don't wear headphones etc, they carry little speakers and plug in their phones, so again the volume while trying to relax, read, talk, listen to the ocean on your balcony, not possible. We've stayed here now 5 times, and never again. We've never said it before, but ready to go home. How sad.
This is a nice hotel with friendly staff. The facilities are not high and, but the location and the helpfulness of the employees makes up for that. I am staying next-door at the Pueblo Monique though and my friends are staying here and we are spending most of our time here due to the flood level need to being an overbooked timeshare purgatory. I would recommend this place for future travel.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (Domestic brands, Domestic beer, House Wine with meals, 10am-11pm)
- Boogie boards
- Exercise classes
- Dance lessons
- Daily activities
- Evening entertainment
- 71 suites in one 8 storey building
- 1 buffet and 1 a la carte restaurant (International, Italian)
- Swim-up pool bar
- Non-motorized watersports
- Safety deposit at reception
- Daily activities
- Partial ocean or ocean view, (lower floors may only have pool view)
- 2 double beds or 1 king bed
- In-room safe (fee)
- Max occ. 4 persons
For The Kids - Kids 5 to 12 enjoy supervised activities daily at the Kids' club, Use of the Kids' section of main pool, Babysitting service available (fee).
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Luna Palace ResortMazatlan,Mexico
- Hotel Contacts
- Extra Info
Av. Camaron Sabalo s/n, Mazatlan 82100 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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