- What's Included
- All Inclusive Features
This place is very run down and shabby. The safe, phone and patio light did not work. If maintenance is requested you must wait in your room for them to come. There is no beach service as is provided by surrounding resorts. The staff is very unfriendly too, which is odd in this great city. I would not recommend to anyone.
This was our first trip to Mazatlan so we were unaware that they have the 3rd largest Carnival which was going on when we arrived.The hotel was super busy because of it but we were given the Oceanview Room that we upgraded to.The room had 2 double beds,a large walk in shower along with the balcony.We were amazed on just on clean everything was with all of the guests.We were unaware of just how inexpensive it is to eat at restaurants so we did the all-inclusive when we booked.Have to say that the food was not the greatest so we only ate dinner in twice.We did eat breakfast and Cesar was awesome!After the first morning,he always brought everything that we liked to have - coffee,toast,salt & pepper.Felipe was awesome in the main bar as well always bringing us our drinks.If you are looking for a nightlife at the hotel,this is not the place to be.Security did not clear out the people partying on the beach ALL NIGHT on our last night there,
Nice hotel but the many loud bars across the street play all night long making sleep impossible. Ear splitting music at 4am is not for me!! Mazatlan was not busy at the time we stayed so I can't imagine how crazy loud it must be during peak times. The beach is nice, food is ok especially the pizza. Pool is ok too. Comfortable lounge chairs so you can catch up on your sleep during the day!!!
Great location, nice rooms, very very slow elevators,very reasonable.The music from the "Band on the Beach" is unbelievably LOUD, so having a ocean view room is certainly not worth the money.The "Mountain View" rooms have the constant noise of the bars, till all hours of the night.Staff is very nice, and very helpful and friendly.To many other options to return next time.
I took my 3 children here, we were supposed to come back Friday, we cut our trip short by 3 days and came home Tuesday. All 3 of the kids got very ill. I went down to ask for more bottles of water (you only get 2!) and was told the first day was free after that you pay for water. With 3 kids being violently ill I paid for 10 bottles of water. When we were dropped off from the airport we were dropped off on the street with our bags. No one came out to help us, they watched me struggle with loads of bags and three children.The first night we had a street view room. I read the review about the noise and thought "it can't be that bad." I was wrong! It was so loud it was like we were in the bar until 3AM! I paid to get switched to Ocean view. This was quieter for the second night. Then...the band on the beach went on and on this was also VERY loud. The food is not good, breakfast is the best of all meals and even that isn't great. Most people who work here (although friendly) do not speak English. If you don't bring your beach towels back by 5:00 you will be charged a fee. The people selling things on the beach are relentless and wait right at the bottom of the stairs as you walk to the beach. NOT a good place for kids. The pool is cold, and boring for kids. There's not much there for food for kids, and whatever mine did choose to eat made them sick. They refused to eat anything but cereal after that.There were 2 nice waiters in the restaurant, otherwise it was a horrible experience. DO NOT STAY HERE!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- All meals and snacks
- All drinks (Domestic brands, Domestic beer, House Wine with meals, 10am - 11pm)
- Daily activities
- Boogie boards
- Exercise classes
- Dance lessons
- Night entertainment
- Weekly Mexican night
- 173 rooms in one 5 storey building
- 1 buffet and 1 a la carte restaurant (Mexican, Italian)
- 2 bars
- Pool, including Kid's pool
- Safety deposit at reception
- Shopping nearby
- 2 double beds (king size bed on request only)
- Bathroom with shower only
- Balcony (sea view rooms only)
- Max occ. 4 person
For the Kids - Kids Club for ages 5 to 10 years.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Avenida Camaron Sabalo S/n No. 2601, Mazatlan 82103 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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