- What's Included
- All Inclusive Features
The room was spacious and clean there was a small kitchen with a fridge, coffee maker, toaster, blender and a service set for 4 which were locked until housekeeping came to unlock and do a quick inventory. The wifi was nothing less than horrible and the front desk person was rude I think it's a requirement to be rude in order to work the front desk. They offer a timeshare option which I immediately declined although the views are pretty I don't believe in paying for bad service. Needless to say I won't be recommending nor returning to Océano Palace nor any of their sister hotels.
Walking into the room, I immediately noticed there is no bedspread or quilt - only a sheet and blanket on the bed. Also, no additional blankets or closet to hang clothes. The pool layout is very awkward; however, service was great and the fish was superb.No luxury in the room at all and be cautious as the bed has a concrete headboard.
The hotel is upgrading itself. Staff was very friendly and helpful. The bed was terrible and hard as a rock. If you stay on the street side you will get NO sleep until 2:00 in the morning because a bar across the street as a live band which can be heard for miles. They start at 9:00 I think. If you want souvenirs and stuff you should visit Cheap Charlie across the street.
We slated to check out after 3 nights and move to another hotel. but the service and the accommodations were so great that we decided to stay. Our room was on the 7th floor and we were facing the ocean. The view was great and there was an island directly across from our room.There was a Buffett for breakfast and lunch and the food was pretty good. There was also another small restaurant and you could order from a menu. The prices were very reasonable in both locations. True, there was music until 2:30 in the morning but music and dancing is a part of the culture.We had a refrigerator and a microwave. There was a locked cabinet with dishes and everything. You only had to pay a small refundable to gain access. The front desk staff was very considerate and there was someone conversant in English on every shift. They also advised me to buy my Pesos there because they gave the best exchange rate.I will conclude by saying that there were all sorts of restaurants in walking distance.
This place is very run down and shabby. The safe, phone and patio light did not work. If maintenance is requested you must wait in your room for them to come. There is no beach service as is provided by surrounding resorts. The staff is very unfriendly too, which is odd in this great city. I would not recommend to anyone.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- All meals and snacks
- All drinks (Domestic brands, Domestic beer, House Wine with meals, 10am - 11pm)
- Daily activities
- Boogie boards
- Exercise classes
- Dance lessons
- Night entertainment
- Weekly Mexican night
- 173 rooms in one 5 storey building
- 1 buffet and 1 a la carte restaurant (Mexican, Italian)
- 2 bars
- Pool, including Kid's pool
- Safety deposit at reception
- Shopping nearby
- 2 double beds (king size bed on request only)
- Bathroom with shower only
- Balcony (sea view rooms only)
- Max occ. 4 person
For the Kids - Kids Club for ages 5 to 10 years.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Avenida Camaron Sabalo S/n No. 2601, Mazatlan 82103 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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