- What's Included
- All Inclusive Features
This was my third stay at Hotel Playa Mazatlan and my husband's second. We have never been disappointed! Staff, location and food are all very good at this hotel. A special shout out to Raffael in the Activities who always did a great Aquafit session each day as well as Julio (sr waiter at La Terrazza), Eduardo around the pool, Guillermo behind the bar. There were many more we could mention. The new pool area is lovely however very cold when we were there. Heating it would be a good idea! All other pool areas are well maintained and heated so we just stayed around there. The beach is beautiful. Personally, we prefer swimming in the pool so we just get our feet wet while walking along the beach.The rooms are always comfortable and very clean and it was nice to see a safe in the room this time. Perhaps a mini fridge in the future?We've recommended this hotel to our friends who equally enjoyed their stay. We will, undoubtedly, return in the future. Love this place! :) Monika & Doug G
First Hotel Playa is AMAZING. Nothing bad to say about it. We've stayed there a number of times and it's 100 % safe, reliable and trustworthy. The staff is fantastic. There isn't anywhere else in Mazatlan where we'd rather stay or would recommend.However ... across the street and down a block or so, is a jewellery store called "DIAMOND & GEM IN THE PACIFIC" which sells fraudulent merchandise. From my sales receipt, they also go by the name JEWEL EMPORIUM. I was sold a ring which was to be 925 silver with Fire Opal and White Sapphire stones. They even wrote it on my sales receipt! When I returned to Canada, I paid to have the ring formally appraised and was given a certificate stating that none of the stones were what they said they were. All were all Cubic Zerconia. The store was asking 28,500 pesos (approx 1,530 USD) but luckily I had bargained them down to 3,500 pesos (approx 188 USD). At such a deep discount, I knew it was a risk but for the price, I was willing to take it. I'm afraid for others who don't bargain as hard as I do. Be careful, they're crooks who should be out of business. They do an extreme disservice to the wonderful people of Mexico.I'm posting this on Hotel Playa's review so it gets seen by others staying in close proximity. Also, perhaps the Hotel can exert some pressure through the cities business groups.
Currently my last day here, enjoying the view and writing this review (son is napping). We loved it here!! Everything is clean (they are always cleaning!) There is currently construction happening but it is during the day so you won't notice....except if you have kids and they nap in the room but they seem to rotate the location of construction daily. Pools are heated (except the kids pirate ship area unfortunately). Food is great, different selection each night so I'm not sure why everyone says it gets boring. Breakfast is great, omelette station is a must! We did dinner at la terezza each night, carnival night was fun. The music from the house band was more repetitive than the food. We had the garden view room, I spoke to the front desk via whatsapp before coming **tip** ask for a partial ocean view! I came with the intention of upgrading to ocean view but when I saw the view from our room I didn't bother! (Pics included) staff were friendly, front desk is probably the least friendliest which is a bit weird. They allowed late check out for free 2pm which is good for us from Toronto as our pick up is 345 for our 6pm flight. As a single traveler I felt completely safe, walked with my toddler everywhere! Only issue was daycare. It was weird as we had to be there at 10 to register and come back at 11 to start and they told me I had to get him at 12 even though they advertise camp as a 10-5 program. The staff were accommodating as I explained that I had a massage at 11:30 that is an hour long. Also, the hot stone massage was Amazing! It is a full body massage so be aware of that. Beach vendors are terribly annoying. You'll be saying 'no thank you' every 3 minutes. Overall a great stay, I'll be back and recommending this resort to everyone as well! We were in room 306.
After spending Christmas time in a nearby city, we decided to stay a few more days in Mazatlan before heading back to Vancouver, BC. We decided to stay at this hotel because of its long tradition in Mazatlan and several off line recommendations. I must said, this hotel is not perfect, but they do work hard to fix their mistakes. My recommendation is, if it's too noisy or not clean or anything else, let them know. They will do their best to make your stay the best possible.Lastly, one special mention to the staff in the Italian restaurant, specifically Victor, our waiter, who went above and beyond to keep us happy.
First let me say that, the hotel is very nice. The location to downtown is the best part, no cab rides. Walking distance to most things. The facilities are very clean, and constantly being cleaned. we stayed in the Boutique room, the Isla Vernado. Wow what a view! We will definitely be going back again next year!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
This hotel is available as EP (no meals) or Semi-Inclusive.
- 3 meals daily
- Unlimited Domestic brand drinks & beer from 10am-11am
- Nightly entertainment
- 418 rooms in four 5-storey buildings
- 1 International a la carte restaurant
- 2 bars, including Snack bar
- Entertainment lounge bar
- 3 free-form pools w/waterfall
- Kid's pool
- Fitness facilities
- Meeting facilities
- Gift shop
- Beauty salon (fee)
- Tennis nearby (fee)
Gardenview Rooms include:
- 2 double beds
- Cable/satellite TV
- Bathroom w/shower
- Balcony or patio
- Max occupancy 4 persons
Oceanview Rooms include:
- Same as above with ocean view
Economy Rooms include:
- 2 double beds
Kids Deals - European Plan: Children 0-12 stay free when sharing a room with 2 adult. Maximum 2 children. Inclusive Plan: First child 2-12 stays and eats free when sharing a room with 2 adults. Second child 2-12 pays child rates when sharing a room with 2 adults. Maximum 2 children.
For the Kids - Kids 6-12 can enjoy supervised activities daily (fee). Babysitting services available (fee).
Wedding - Includes: wedding cake (10 guest), bottle of sparkling wine and judge. Price and inclusions subject to change. Arrangements to be made directly with hotel. Additional services available for extra charge.
Honeymooners - Receive a room upgrade (if available at time of check-in) and bottle of sparkling wine. Request at time of booking. Requires proof of marriage certificate.
Golf Bonus - Play 18 holes at the Robert Trent Jones for US$87.50. Includes cart and transportation from the Playa Mazatlan (taxes not included). Book and pay directly with the hotel.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
- Hotel Contacts
- Extra Info
Avenida Playa Gaviotas 202 Zona Dorada, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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