Pueblo Bonito Emerald Bay
- What's Included
We were owners from the year 2000 (pre construction)-2016. We loved it. Then a divorce happened between owner and wife. Then service went to hell! We tried to rent our presidential suite in 2016 and were told we could no longer do so even though we had done it for years. They wouldn't let us reserve the rooms for our renters. We filed through PROSECO which is the "consumer protection" for MX and the resort sent an attorney who lied and said we had never done so previously! We sent PROSECO the list of renters and reservation numbers. Didn't hear back for months! That group is worthless. So we sold! The resort is no longer owner friendly! Now - they want to rent to Mexican families who come down through the new highway that opened from Durango or to groups which NEVER used to happen much except for weddings! This year We are going down to stay with friends for the last time. I called long distance to request a room and was put on hold for three minutes until I hung up! Can't wait to get that bill! The earlier buildings are in terrible shape. Tile is broken, cracked, furniture hasn't been upgraded in years. The promised golf course is no where in sight. Salespersons pressure you to buy their crummy points system and get furious when you tell them NO! You can't get reservations when YOU want them. They are renting rooms now like it is a hotel rather than timeshare. One man we talked to bought 6 weeks of points and the most weeks he could get back to back was two! Many have this problem. What a shame. This is the last year we will be going to this once good resort. Now its as crummy as some in that town. I suggest you find another resort in Mazatlan.
Beautiful place can't wait to go back very nice staff the accommodations are top-notch I would recommend this place to anyone it's a must go situation it has three restaurants four pools every room has an ocean view
We are Timeshare Owners and look forward to our one week each and every year. The resort and landscaping are always being maintained and updated. This year they offered a new Premium Drink all inclusive program. Plus we had wi-fi available wherever you went around the resort. We highly recommend our resort. Everyone should check it out atleast once. You will not be disappointed. I give it 10 points!!!
Took my daughter here for a brief vacation. The grounds are extensive and beautiful, the food is quite good and the pools are great. We liked the resort so much we rarely left during the five days we were there. Friendly, efficient staff made sure everything was always just right. At first we were concerned about being too close to the main pool, but with the sliding doors closed there was no noise at all, and the whole area is very quiet at night and we enjoyed the view of the pool and ocean. The only complaint about our very pretty and spacious suite is that the beds were terrible. My daughter's was hard as a rock and mine had an indentation so deep it looked like a hot dog bun.
I can't say enough about this resort! It is absolutely beautiful, with tropical vegetation and fine architecture everywhere. There are many birds (parrots, doves, hummingbirds, flamingos, peacocks) on site along with lizards ranging from an inch to a few feet in length. The beach is very nice for walking, swimming and sunning. This resort has the largest pool I have ever seen and I believe that it is reverse osmosis instead of chlorinated. It has a wonderful spa with 8 hydrostations, a nice gym, classes (yoga, spinning, pilates, etc.) and a massage spa. Most of all, we loved the friendly and accommodating staff that were ever-present, ready to fulfill any request without complaint. We found the all inclusive rate to be reasonable, and this resort has the best food in the city! If you request a room by the pool for easy access, it will be noisy day and night. We stayed at the far end and had a room closest to the beach with an unobstructed view of the ocean. The restaurant on that end was wonderful, and the area was very quiet and peaceful. There is a nice pool on that end as well which is less busy. There are little shuttle carts moving continuously between this area and the main lobby, however we loved the walk! Enjoy!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 229 Oceanview Suites in four 4-storey & two 2-storey buildings
- 1 buffet and 1 a la carte restaurant (International)
- 3 bars including Swim-up bar
- Two free-form pools, swim-up bars and Jacuzzi
- Children's pool area
- Safe deposit boxes
- Complete concierge service
- Executive business services
- Dry cleaning and laundry
- Tour and travel arrangements
- On-call medical services
- Currency exchange
- Salon services, massage and facial treatments
Junior Suites include:
- 575 square feet
- 2 Queen Beds
- Air conditioning
- Cook top
- Coffee maker
- Full complement of dishes including eating and serving utensils
- Separate dining area with dining table and chairs for four
- Large bathroom with shower
- Remote controlled television with satellite reception
- Telephone with direct dial long distance and voice mail service
- Individual air conditioning controls
- Private safe
- Hair dryer
- Iron and ironing boar
Luxury Suites are available
Kids Deals - First child 0-12 stays free when sharing a room with 2 adults. Second child 0-12 pays child rates when sharing a room with 2 adults. Maximum 2 children.
For the Kids - Kid's section of main pool, Babysitting & nanny services available for fee.
Honeymoon Bonus - Receive honeymoon gift, wine, and fruit in room on arrival. Proof of marriage required. Request at time of booking.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Pueblo Bonito Emerald BayMazatlan,Mexico
- Hotel Contacts
- Extra Info
Ave Ernesto Coppel Campana 201 Camino Al Delfin, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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