Pueblo Bonito Emerald Bay
- What's Included
My wife and I visited Emerald Bay for 2 weeks in December of 2016. Emerald Bay was tastefully decorated with Christmas trees and poinsettias, which helped us feel like we were coming home for Christmas. Emerald Bay is a first class resort featuring clean, spacious rooms with exceptionally genuine, courteous, and conscientious staff members. All staff members are wonderful, but especially Dulce, Karla, Melissa, and Claudia. The daily breakfast buffet at La Cordeliere was delicious and evening theme nights featured various entertainment and cuisine choices. The food at The Bistro and poolside grill are always delicious. If you are considering a visit, you will not be disappointed. the fantastic weather, gorgeous views, manicured grounds, tidy rooms, and friendly staff will provide a memorable vacation.
Beautiful location and grounds. Immaculately maintained. However, fails in exucation. Because the resort is so incredibly a long way to town a bus service is offered. Unfortunately, Been at the resort for two weeks. Not once was an evening bus schedule on time. There is only one bus and the schedule that is posted has never been meet in the evening hours. We had to either take a taxi back to the resort or wait a long time for the bus. It is virtually impossible for the bus to make the schedule.In addition, chairs broken at the pool, plus a lack of enough umbrellas for shade. Also, you take your life in your hands walking the grounds as there are many golf carts transporting people on the same paths that you are walking on. Extremely dangerous!!
The Pueblo Bonito Emerald Bay has nice grounds. It is isolated so there are no vendors on the beach. There are a lot of rocks on the beach. The beach is good for walking but not for swimming. There were only very few beach lounge chairs on the beach, and people reserved them with towels early morning. It was very annoying to be at a beach property and have to sit by the pool instead of the beach. The breakfast buffet was very good, and the dinner buffet was not great. Their gym and spa facility is very good. There is a lot of pressure from the timeshare ladies when you check in to attend the presentation. The rooms are very nice and very clean. We had a big balcony with ocean view. They offer a free shuttle bus to go their sister resort in town which is very convenient. Staff needs to do a better job to pick up the garbage that washes off on the beach. People put their towels on chairs reserving the lounge chairs by the pool very early.. The hotel should have provided more chairs. The property is very large and they provide golf cart transportation.
We have stayed at the Pueblo Bonito Several times over the past few years. It is an older hotel with beautiful property and nice pools. The problem is that every Saturday night while we were here the resort next door has some party with loud annoying music until the early morning hours. It just isn't worth the hassle
When it takes you over 45 minutes to check-in and you have to provide emails to confirm your reservation, that's a serious problem. Then, exhausted from that ordeal, you're ambushed by an overly enthusiastic time share person that doesn't care what you and 7 other family members just had to deal with, it starts your vacation off on a sour note. All we wanted to do was get in to our villa and start our vacation!Food was just decent and there was a 50/50 chance on getting a server or staff member that was friendly and who seemed like they wanted to be there and help you. When you're paying a lot for a vacation, you want/expect happy people around you. Meals at The Bistro took way too long (I know we we're on vacation and should be relaxing but the pace was way too slow).Getting lounge chairs at the pool was a frustrating ordeal. The one bright spot at the pool was Enrique who took great care of us - that is once we were able to find chairs and put them together in his area. At the very least, management should consider putting more chairs down by the ocean.Having wi-fi in the villa was great but there is no reason why we shouldn't have been able to have it throughout the property! Serious ant problem in one of our bathrooms...thankfully it was only in one bathroom and they didn't find their way to the kitchen. The ant spray they gave us didn't do the trick so we just lived with them.I will say the warm pool and hot tub that the villas have are a nice bonus (we appreciated having the pool noodles too). The washer & dryer are great to have but it would have been nice to have laundry soap included (it's little things like that that people/guests remember).After reading all the positive reviews, we were expecting so much more. Won't be going back to Mazatlan and will be going back to Cabo.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 229 Oceanview Suites in four 4-storey & two 2-storey buildings
- 1 buffet and 1 a la carte restaurant (International)
- 3 bars including Swim-up bar
- Two free-form pools, swim-up bars and Jacuzzi
- Children's pool area
- Safe deposit boxes
- Complete concierge service
- Executive business services
- Dry cleaning and laundry
- Tour and travel arrangements
- On-call medical services
- Currency exchange
- Salon services, massage and facial treatments
Junior Suites include:
- 575 square feet
- 2 Queen Beds
- Air conditioning
- Cook top
- Coffee maker
- Full complement of dishes including eating and serving utensils
- Separate dining area with dining table and chairs for four
- Large bathroom with shower
- Remote controlled television with satellite reception
- Telephone with direct dial long distance and voice mail service
- Individual air conditioning controls
- Private safe
- Hair dryer
- Iron and ironing boar
Luxury Suites are available
Kids Deals - First child 0-12 stays free when sharing a room with 2 adults. Second child 0-12 pays child rates when sharing a room with 2 adults. Maximum 2 children.
For the Kids - Kid's section of main pool, Babysitting & nanny services available for fee.
Honeymoon Bonus - Receive honeymoon gift, wine, and fruit in room on arrival. Proof of marriage required. Request at time of booking.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Pueblo Bonito Emerald BayMazatlan,Mexico
- Hotel Contacts
- Extra Info
Ave Ernesto Coppel Campana 201 Camino Al Delfin, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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