Pueblo Bonito Emerald Bay
- What's Included
Truly love the people of Emerald Bay. The staff becomes your family. We are not owners, this was our 2nd trip in 3 years. Staff we met last time remembered us. Genuine loving and caring people. Clean well kept rooms. Maid service is flexible with our requests and helpful, even with the language barrier. Only negative we experienced were the pillows. Go to the Bistro and ask Jose Moreno to make you a flaming milkshake. You will be spoiled from start to finish.
The shuttle bus picked us up at the airport, but we had arranged this through the contact at the hotel. It got us through the throng of people trying to get our attention.The ride bypassed most of Centro, Mazatlan, and brought us to the gates of the extensive property. A large archway fronted the hotel foyer, and we were helped with our bags, of course by attentive bellhops. A tip of 50 pesos covers the transport of bags to the room once it has been assigned.Spacious room overlooked the bay and a large part of the grounds. The hillside stretched to the beach, which was a bit rocky but it had enough sand for lounging. The pools offer many loungers, which you have to reserve with towels available from the poolside hut. Get them before 8:00. Numerous dining areas and Kelly`s bar provide amenities.Gracias, por favor and a smile happen all over.We enjoyed ourselves.
My family and I chose to stay here as part of a time-share. We visited over Thanksgiving when the weather is sunny in the 70-80 degree F range and the humidity is not too high. The rocky beach, elaborate landscaping and charming architecture make this place feel like a storybook. The staff was exceptionally friendly, and everyone seemed to take pride in their work. A tip of 20 pesos ($1 US) is not necessary but greatly appreciated, and so very affordable. We arrived via taxi at midnight and checked out a week later at 3am. Someone picked us up from our doorstep and golf-carted us to our taxi waiting at the front!Free and super comfortable shuttle buses go to and from nearby downtown Mazatlan all day long, departing every 30 minutes. Happy hour at the pool means you get two of whatever drink you order. 24 hour room service. All meals and expenses must be paid via credit or charged to your room...cash is not accepted.
The resort itself it overall pretty nice. The service was great and everyone was very friendly. The things I would suggest is some updating in the rooms, however they were very clean. I would also suggest a restroom closer to the ocean and some beach clean up as there was a ton of bottles and garbage on the beach.
My wife and I just recently visited Emerald Bay, while the service was excellent and the grounds were beautiful, the night life is below average. If you're looking for a place to "hang out" or listen to modern music this place isn't for you. Kelly's Bar needs to update the two tv's they have the quality of the tv's is not good. We had to go off the resort to watch the Seahawks game. We also had small ants in our room by the kitchen. For being an optional all-inclusive there needs to be wi-fi throughout the entire resort. Unless you and your partner are heavy drinkers I wouldn't get the all-inclusive. It takes ALOT of beer to get to your daily rate.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 229 Oceanview Suites in four 4-storey & two 2-storey buildings
- 1 buffet and 1 a la carte restaurant (International)
- 3 bars including Swim-up bar
- Two free-form pools, swim-up bars and Jacuzzi
- Children's pool area
- Safe deposit boxes
- Complete concierge service
- Executive business services
- Dry cleaning and laundry
- Tour and travel arrangements
- On-call medical services
- Currency exchange
- Salon services, massage and facial treatments
Junior Suites include:
- 575 square feet
- 2 Queen Beds
- Air conditioning
- Cook top
- Coffee maker
- Full complement of dishes including eating and serving utensils
- Separate dining area with dining table and chairs for four
- Large bathroom with shower
- Remote controlled television with satellite reception
- Telephone with direct dial long distance and voice mail service
- Individual air conditioning controls
- Private safe
- Hair dryer
- Iron and ironing boar
Luxury Suites are available
Kids Deals - First child 0-12 stays free when sharing a room with 2 adults. Second child 0-12 pays child rates when sharing a room with 2 adults. Maximum 2 children.
For the Kids - Kid's section of main pool, Babysitting & nanny services available for fee.
Honeymoon Bonus - Receive honeymoon gift, wine, and fruit in room on arrival. Proof of marriage required. Request at time of booking.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Pueblo Bonito Emerald BayMazatlan,Mexico
- Hotel Contacts
- Extra Info
Ave Ernesto Coppel Campana 201 Camino Al Delfin, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.