Pueblo Bonito Emerald Bay
- What's Included
An all inclusive hotel in Mazatlan, it's the best, their rooms are big with terrace and beach view. It has 3 big swimming pools. It's ideal for families and friends. Only cons is that the town is at about 15 minutes.
As a Pueblo Bonito Sunset Beach owner I was very disappointed. Service in restaurants was very poor. Never had waiter check that everything was OK in the 6 days there. Always had to flag someone down. Service poolside was very slow. No silverware served with food. Food was OK but not great. Tile floors throughout resort had dirty grout. Living room air conditioner did not work most of the time so had to have windows open which allowed mosquitoes to fly in. Fortunately bedroom A/C did work. Beds were HORRIBLE for us as well as other resort guests--hard, lumpy, sagging on sides. Tropical location and NO live flowers except for wedding parties. Kelley's bar was pretty good with great musician 4 nites. Concierge people were not experienced, more like clerks. No advice on available trips just look at brochures. Wi-FI was $6/day if booked prior to arrival and $12 after arrival--PER DAY. Delayed maintenance on exterior painting and grounds maintenance. Spa had showers that were encrusted with calcium build up. $160 for 4 hand massage was pleasant but left not feeling like issues had been addressed. So glad I am selling my time share, Kept wondering if someone at AAA had been paid off to give this level review. Free shuttle to Mazatlan Gold Coast was very appreciated.
This property is fantastic! Didn't do the all inclusive because we love to eat at different restaurants. Surfs Up is a lovely breakfast place just north of resort. Only ding that I could give this place is that it is FAR from downtown, but just take a pulmonia from the sister property for about $7 and you'll be in business. I will let these pictures tell the rest of the story!!! The view from our kitchen was breathtaking!
The hotel was definitely nothing to Bragg about. It is an ok option for those who don't want to spend much. The pool had mold through out; it needs a good cleaning.The food was of low quality and variety. The only good thing was the free bar.Also, you can go in the ocean right in front of the hotel because thee are lots of rocks. You need to go to the beaches to the left or right of the hotel. Is not far, but inconvenient.If you go, get a room with ocean views. The mountain view is actually a view of the crowded street.I
We stayed at the Pueblo Bonito in Mazatlan and there sister resort and Emerald Bay.Emerald Bay was quiet and had all the luxuries you could have wanted. Pueblo Bonito in Mazatlan was great for families and had excellent food. The staff was very helpful and went the extra mile to make you stay as comfortable as possible.I recommend it highly.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 229 Oceanview Suites in four 4-storey & two 2-storey buildings
- 1 buffet and 1 a la carte restaurant (International)
- 3 bars including Swim-up bar
- Two free-form pools, swim-up bars and Jacuzzi
- Children's pool area
- Safe deposit boxes
- Complete concierge service
- Executive business services
- Dry cleaning and laundry
- Tour and travel arrangements
- On-call medical services
- Currency exchange
- Salon services, massage and facial treatments
Junior Suites include:
- 575 square feet
- 2 Queen Beds
- Air conditioning
- Cook top
- Coffee maker
- Full complement of dishes including eating and serving utensils
- Separate dining area with dining table and chairs for four
- Large bathroom with shower
- Remote controlled television with satellite reception
- Telephone with direct dial long distance and voice mail service
- Individual air conditioning controls
- Private safe
- Hair dryer
- Iron and ironing boar
Luxury Suites are available
Kids Deals - First child 0-12 stays free when sharing a room with 2 adults. Second child 0-12 pays child rates when sharing a room with 2 adults. Maximum 2 children.
For the Kids - Kid's section of main pool, Babysitting & nanny services available for fee.
Honeymoon Bonus - Receive honeymoon gift, wine, and fruit in room on arrival. Proof of marriage required. Request at time of booking.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Pueblo Bonito Emerald BayMazatlan,Mexico
- Hotel Contacts
- Extra Info
Ave Ernesto Coppel Campana 201 Camino Al Delfin, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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