Pueblo Bonito Emerald Bay
- What's Included
We visit every year and we always look for our favorite server at the pool.. Angel Navarro. Please see him when you visit. He is simply the best! Service like no other. Angel makes you feel like family. You have to go to Kelly's bar and see Alejandro!!! He makes the nightlife fun and exciting! He is an amazing person who coaches underprivileged children soccer. They are his passion. Great food and drinks! Let him bring you a chocolate martini. Say hi to them for me when you visit!!
This place is just amazing! I have been to many places in Mexico and I absolutely love Mazatlan. We went for a relaxing girls trip and it definitely was! The pools and grounds are immaculate, the food was delicious, and the staff was wonderful and so accommodating. If you're looking for a wedding venue I would definitely recommend it, especially at sunset. Just gorgeous. The buffet never disappointed. Luis is the best waiter ever!!! Down at the adult pool Narciso & Jose mix yummy drinks and answered a thousand questions for us and the spa is soooo relaxing. I definitely recommend doing the all inclusive but if you want to eat in town the have a complimentary bus every hour that takes you to the Golden Zone. I definitely recommend Mazatlan & especially the Emerald Bay! Can't wait to come back!!!
We stayed a week in a Presidential Suite, Building 15. It was essentially 2 rooms connected: both rooms with a kitchenette, 1 room with 2 bathrooms a room with 2 double beds and a fold-out futon/couch and the other room with a balcony and king bed. All of the staff was wonderful, especially our housekeeper Jeanette and our waiter José at The Bistro Restaurant. The views and pool were fantastic! The pool stays open until 10 which was lovely for evening swims on days when it was too hot to be in the pool for too long during the day. The gym and spa were amazing. We had massages and were very happy with the clean facility and massage. The beds were very comfortable, and they even offer a pillow menu for different options. However, the pillows provided were very good so we didn't need this. There are 2 restaurants on site: a buffet with different daily themes and a menu restaurant at The Bistro. There are also 2 deli/markets that sell good sandwiches and have most necessities. There is a nice bar that we enjoyed for late drinks and an adults-only pool area. It is a 15 min taxi ride downtown, but the resort also runs a very nice free shuttle back and forth between this PB property and the PB Mazatlan downtown. We really enjoyed our stay. My only reason for not giving 5 stars was for minor reasons: the selection of restaurants and items for room service were limited. Also, I wished that pool-side drink and food service stayed open a bit later. They stop at 6, but the pool is open until 10. Otherwise, everything else was excellent!
Overall, we loved the property so much that we bought membership. But.... we were disappointed at the fact that there was a lot of trash inside the pool (cups, straws, soda cans, etc.). There was also lots of trash all around the pool on the floor. We were there all day and the employees never once bothered to clear things from around the pool. I had to clean my own area and table. Yes, the employees were busy at times. But there were lots of times when they were just standing there. The food by the pool was good but the average wait for food for us was about an hour. At times, I had to remind them of our orders cause they would forget. The food at Bristo is okay. It can be better and service could be better too. They easily forget about you. Don't seat outside cause they'll forget you for sure.
From day one we experience excellent customer service. Check-in was quick and smooth. Staff made us feel like VIPs at all times. Food at the different restaurants was above average especially at Angelos and Casa 46. The buffets at Condeliere were always well presented, staff at The Bistro made you feel at home and had excellent choices. The grounds were simply spectacular. lots of photo opportunities. the pool spectacular, the only draw-back ( for us old folks) was the continuing reggeton music; we would have enjoy a bit of Mexican music also, after all we were at Mexico. we get enough rap in The States. all in all this resort gets A+ from us. we will return.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 229 Oceanview Suites in four 4-storey & two 2-storey buildings
- 1 buffet and 1 a la carte restaurant (International)
- 3 bars including Swim-up bar
- Two free-form pools, swim-up bars and Jacuzzi
- Children's pool area
- Safe deposit boxes
- Complete concierge service
- Executive business services
- Dry cleaning and laundry
- Tour and travel arrangements
- On-call medical services
- Currency exchange
- Salon services, massage and facial treatments
Junior Suites include:
- 575 square feet
- 2 Queen Beds
- Air conditioning
- Cook top
- Coffee maker
- Full complement of dishes including eating and serving utensils
- Separate dining area with dining table and chairs for four
- Large bathroom with shower
- Remote controlled television with satellite reception
- Telephone with direct dial long distance and voice mail service
- Individual air conditioning controls
- Private safe
- Hair dryer
- Iron and ironing boar
Luxury Suites are available
Kids Deals - First child 0-12 stays free when sharing a room with 2 adults. Second child 0-12 pays child rates when sharing a room with 2 adults. Maximum 2 children.
For the Kids - Kid's section of main pool, Babysitting & nanny services available for fee.
Honeymoon Bonus - Receive honeymoon gift, wine, and fruit in room on arrival. Proof of marriage required. Request at time of booking.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Pueblo Bonito Emerald BayMazatlan,Mexico
- Hotel Contacts
- Extra Info
Ave Ernesto Coppel Campana 201 Camino Al Delfin, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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