Pueblo Bonito Emerald Bay
- What's Included
First off we want to say our overall vacation was great. Pros- Staff is very friendly. Pools are clean. Two swim up bars. Service was excellent. Rooms was kept clean. Food was delicious and good variety. Rooms face the ocean making it nice to sleep with balcony doors open, Nice breeze and could hear the waves crashing. Lots of wildlife Cons- Beach very Rock and rough waters. Flags for jellyfish and caution always up. Becomes a annoyance having to sign each time you order food or drinks. ALL INClUSIVE ends at 12 noon on day of check out!! This means we had to pay for food and drinks very inconvenient when you have a late flight and we were not made aware of this at check in. Beware of Sunwing!! It took two days and some lost hours of vacation for us to get ahold of the representative after they didn’t show for 2 scheduled meetings. They have in their information that a 4pm check out is possible but it’s not at this resort. 12 is the latest. They also advertise a bottle of sparkling wine in your room which never did show up. After speaking to resort manager he informed us they had no idea Sunwing offered this. We will not be using Sunwing again
My husband and I have started making this place our annual November retreat. We have returned three years in a row. Check in staff was gracious. Hats off to the staff that work the main desk. The staff remember us which always surprises me. They made every attempt to insure that we were taken care of drinks filled and snacks delivered. Humberto, Sammy, and Enrique (main pool staff) provided amazing service.The grounds are well kept and beautiful. The homemade guacamole in the deli is absolutely amazing and not to forget the cake. Yes, we are already looking forward to our next trip to PBEB.
The resort is probably the most beautiful in Mexico. The staff is wonderful as are the restaurants. However, the beds are awful. On our second room. Rather than replace old mattresses the resort adds tons of underlayment that are lumpy at best. A comfort night’s sleep is not here! For such a lovely resort a bad bed does not make it a luxury resort.
We stayed at the Pueblo Bonito Emerald Bay in January, 2018. We have had many trips to various parts of Mexico but this was our first one to Mazatlan. It was also our first experience with a Pueblo Bonito resort. We had a wonderful vacation. Our room: We had a junior suite with a king-size bed. The bed was very comfortable and the hotel provides the option of getting different pillow types if the ones in the room do not suit you. The room (1117) was kept immaculate. We did hear a bit of noise from someone on the floor above us as they were apparently moving things around at one point. But we did not hear conversations or television sounds. While we did not use the cooking facilities in the mini-kitchen, we did make good use of the fridge. We tipped the maid daily and were surprised to return to the room on the first day and find the tip money sitting on the counter where we had left it. We caught up to the maid and she told us the maids do not take money unless it is left in the special envelope provided in the room. The food: We enjoyed the buffet at La Cordeliere. The food was varied and plentiful for both breakfast and dinner and we often had made-to-order items from the chef’s station as part of our meal. We were vacationing with our daughter and her family and they usually joined us for our meals—one of her two children under ten years old is a very picky eater but ate amazingly well every meal because of the choices. The desert selection was great. While every waiter was good, Fredy was particularly helpful and remembered everyone’s drink selections from the first time he waited on our table. We only dined at the Bistro restaurant one time but had absolutely wonderful chicken parmesan. The swimming: We spent a lot of time at the Bistro pool with the grandkids. It was smaller than the main pool and more relaxing than the larger one with its flurry of activity. Of course the music and crowds and swim-up bar are what make the larger pool more exciting for some but we preferred the smaller pool as did several others who had little kids to take care of. While we were there Jorge did a great job of making sure we had all the beverages and food we wanted. The beach is gorgeous to walk on but is not well suited for swimmers as it is rocky off shore. There were hazard flags flying the whole time we were there including one for jellyfish although we did not see any telltale signs of jellyfish along the beach. Although the pools have no lifeguards I would like to mention a rescue of a little girl witnessed by my wife and daughter at the Bistro pool. A mother of two little girls had been texting most of the time she was at the pool and she was too busy to notice one of her daughters leave the kids’ pool. The little girl entered the adjacent larger pool where she promptly disappeared under the water and sank to the bottom. Fortunately an alert employee saw the little girl go under and dashed over to rescue her (good job!!!!). Miscellaneous: The hotel does not have a designated area where travel agencies can give current information to their clients. This is the first time we have been to a resort that does not have such an area. The problem with no designated location to get information is that travellers then have to impose upon employees like the concierge for assistance and have no way of being informed about flight delays or other issues. Although our travel company, Sunwing did have an “orientation” meeting the day after our arrival, the representative gave no information about the resort and when asked a simple question about the resort, his answer was that he did not know. His only obvious purpose there was to sell daily excursions. When asked about the departure day pickup time, he gave the wrong time to those of us there and it seems that some travellers took his information as correct as the departure bus waited for some travellers who never did show up before the bus had to leave. This is not a criticism of the resort as it is not their responsibility to keep the travellers informed but it is a topic that the travel companies could come to some agreement with the resort about. We took a day excursion into Mazatlan which was well worth the $55 we each paid. Of course it took us to a jewellery store, a tequila place and a leather goods store where goods were available for purchase at tourist prices. But it also took us around the city to see things like the cathedral, opera house, various significant historical areas and a cliff diver. It ended up at a restaurant for a very nice luncheon (included in the excursion price). This was a very “touristy” thing to do but it gives one a better appreciation of the area. The resort was able to give us a room in close proximity to the room of our daughter’s family which made our joint vacation especially enjoyable.
We visited the restaurant for lunch while touring on scooters. We had to convince the security guard that we were only interested in going to the restaurant for lunch, in order to get through the gate. Once at the restaurant, we had an excellent Mexican meal, and since this is an upscale condo/hotel resort, the food was very well prepared, and not-to-hot options were available. One member of our group was celebrating her birthday, so they brought out an excellent dessert and sang a song in her honor. David A was an excellent host/waiter; made us feel very welcome.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 229 Oceanview Suites in four 4-storey & two 2-storey buildings
- 1 buffet and 1 a la carte restaurant (International)
- 3 bars including Swim-up bar
- Two free-form pools, swim-up bars and Jacuzzi
- Children's pool area
- Safe deposit boxes
- Complete concierge service
- Executive business services
- Dry cleaning and laundry
- Tour and travel arrangements
- On-call medical services
- Currency exchange
- Salon services, massage and facial treatments
Junior Suites include:
- 575 square feet
- 2 Queen Beds
- Air conditioning
- Cook top
- Coffee maker
- Full complement of dishes including eating and serving utensils
- Separate dining area with dining table and chairs for four
- Large bathroom with shower
- Remote controlled television with satellite reception
- Telephone with direct dial long distance and voice mail service
- Individual air conditioning controls
- Private safe
- Hair dryer
- Iron and ironing boar
Luxury Suites are available
Kids Deals - First child 0-12 stays free when sharing a room with 2 adults. Second child 0-12 pays child rates when sharing a room with 2 adults. Maximum 2 children.
For the Kids - Kid's section of main pool, Babysitting & nanny services available for fee.
Honeymoon Bonus - Receive honeymoon gift, wine, and fruit in room on arrival. Proof of marriage required. Request at time of booking.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Pueblo Bonito Emerald BayMazatlan,Mexico
- Hotel Contacts
- Extra Info
Ave Ernesto Coppel Campana 201 Camino Al Delfin, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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