Pueblo Bonito Mazatlan
- What's Included
The staff at this hotel is great. Always friendly and helpful. Luis Sanchez is always friendly and amazing service! He goes above and beyond to make sure everything is perfect. Highly recommend this hotel!
Pueblo Bonito Mazatlan, once upon a time, was a premier property. It was sold as time shares, and over time those are being phased out so that it can become a hotel. The outside areas around the pool are being maintained nicely, but the apartments and suites have been allowed to fall into disrepair. Apparently once the time shares have all been phased out the rooms will be remodeled and refurbished, but for now they are still using the same old furnishings. The mattresses are so soft that when you sit on them, you slide off. The cushions on the couches and chairs are stained and dirty. The rooms are dark and smell of mold and mildew. During our stay, 6 young men were allowed to stay in a 1-bedroom apartment right in the middle of a group of rooms with adjoining patios. The noise they created caused people on both sides of them to request to be moved to other rooms...makes you wonder why the people at the desk didn't assign the 6 guys to a more private room where they wouldn't impact so many other people. One word of warning: we had to leave at 6:30am for the airport, and were assured the night before by the bell staff that taxis line up outside the hotel starting at 4:30am. That turned out not to be true; we had to wait a good half hour for a taxi, and it was only thanks to the bellman on duty that we got one at all. Staff need to be aware that taxis do not line up as early in the morning as they promised us...they could have spared us some moments of anxiety!
This property is located in the heart of the Golden Zone, it's location provides great restaurants, shopping and wonderful beach!Great massages, wonderful food, service is very good, you will not be disappointed!
We stayed for two weeks, enjoying the pool and ocean. The outside is well manicured, pristine and lush with ponds and fountains. Our room was quiet, clean and comfortable. Maid service was wonderful. We also had good breakfast buffets which offered fabulous selections of fruits, pastries, cereals, yogurts and hot entrees. What sets Pueblo Bonito apart from other places I have stayed is the staff. Employees are incredibly attentive, warm and friendly and excellent at doing their jobs.! I was most impressed with and every individual who worked at Pueblo Bonito.
Here's my suggestion: Don't go here unless you are over 70. The food is comparable to a Sizzler and the "buffet" is not a buffet. It's a salad bar. Except in the mornings, then it is. However, the food is obviously made for easy digestion. Bland and often times over-cooked. We only found two good places to eat. (1) The Bistro - a culinary bright spot at Emerald Bay; and (2) Cilantro's at the resort in the city.We were largely ignored in favor of the older crowd - My impression is that the staff figured old white folks tip better because they have more money. Mexican nationals were also treated much better. I suppose that's because they live there, so that made sense to me.A few examples:(1) We sat for an hour at "kebab night" and watched while people who arrived after us were served and left. I almost walked out - only thing that kept me there was my GF didn't want to cause a fuss.(2) We called for assistance twice, to get a cart help us move our bags and such. No one ever showed up and we had to haul our bags about a half mile. Not that I can't handle it, but when you pay 4k to go here, you kind of expect a certain level of service. Utter failure. At one point my GF was having so much trouble she just sat down and cried.(3) We ordered room service almost every night - they made a mistake once, not bad, I get it, people make mistakes. When I called to explain the mistake, I was transferred around, finally someone spoke to me and told that I was wrong. It was like pulling teeth to finally get a friggin Caesar salad wrap.(4) We almost missed the bus to the airport, because they decided that two people at the front desk was sufficient to handle everyone checking out. Staff just walked by behind the counter and didn't even look up. It took 45 minutes to check out. That's 4. I have so many more. Easily the worst vacation of my life. They got three stars from me because the housekeeping staff was awesome, the place was clean, and the sunset was nice. Funny thing.... I'm on the contract. So folks - this is how they treat owners.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 250 suites
- 2 restaurants
- 2 bars including, swim-up bar
- 2 free-form swimming pools
- Garden jacuzzi
- Health Club
- Tour Desk
- Tennis nearby
- Shops and restaurants nearby
- Ocean view balcony
- Large sitting area
- Bathroom with shower
- Television with satellite reception
- Telephone with direct dial long distance and voice mail service
- Individual air conditioning controls
- Private safe
- Hair dryer
- Iron and ironing board
- Separate dining area with dining table and chairs for four
- Cook top
- Coffee maker
- Full complement of dishes including eating and serving utensils
- 575 square feet
Resort Location Map
Pueblo Bonito MazatlanMazatlan,Mexico
- Hotel Contacts
- Extra Info
Avenida Camaron Sabalo 2121 Sinola, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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