Pueblo Bonito Mazatlan
Talk to an expert who's been here!
Call 1 888 685 6888
- What's Included
This resort is awesome. Check in was great. Always get a wonderful ocean front room. Bartenders & waiters are awesome. Juan, Antonio, oscar, alfredo, always on top of it. Never have to wait for service. Activity staff is awesome. Cindy, jasmine & Carlos are so fun & have all sorts of activities. I would recommend this resort & service to anybody.
We had visited PBM on several previous times to eat at their restaurants while we were staying at PM Emerald Bay. We were impressed what we saw so we thought to stay here for our first time. Check-in was a breeze and we were told that our executive suite would be located in the "newer" section of the resort. Once we were shown our room we had a beach front 1 bedroom suite with a really great view! However, the suite was smaller than a master suite at PB Emerald Bay, was at least 12 years old based on our visual observations, and needed rehabilitation work, Our additional room companions were very small sugar ants and some very hungry mosquitoes.Our biggest complaint were our beds. The mattress is placed on a raised concrete pad which if you like extremely firm beds (which we do not), you are in luck. Needless to say, we never had a totally good night rest.When we ate lunch at Cilantos, we noticed that when the supervisors ate, they were served immediately and were constantly attended. Guests that were eating here at the same time had to wait over 45 minutes to have their meals served and rarely saw their servers once the food was served. We think this really needs to be corrected.On the positive side, the daily maid service was absolutely wonderful and much appreciated. The pools were well maintained.We will not be staying here again because other PB resorts offer a much better overall experience.
We stayed at Pueblo Bonito Emerald Bay located about 45 minutes north of the airport or about 30 minutes north of Mazatlan. The best way to get there is booking the resort’s shuttle service for $29 round trip from the Airport. Taxi or any other form of transportation will likely be expensive. However, the shuttle service is convenient, on time, safe, and provides peace of mind. At the resort upon arrival, we were greeted with cocktail, beers, and friendly staffs. Weekends are busy at the front desk, but the professionalism of the front desk makes the process goes fast, smooth, and easy, especially after a long flight. We had no issue with check-in since all front desk spoke English. The resort is beautiful, not sure how many buildings overlooking a private beach with literally no boat on the horizon, quite and peaceful. The rooms are amazing, huge rooms, queen size beds, 2 separate bathrooms, him and her sinks, large closest, kitchen with full utensils, refrigerator, dinning hall, convertible couch-bed, AC, a balcony overlooking the ocean, and TVs in dining room and bedroom. Such an amazing set-up; very large room. Tranquil setting with birds chirping all day, about 3 large swimming pools with bars at each pool, restaurants by the pool and within the resort, a little convenience store on site that has pretty much your basic necessities (a little pricey), and beautifully decorated, well maintained grounds. There is a spa ($95 approx./massage), along with a gym on site (free to members), a jewelry store, and travel agent/service. The white sandy beach in front of the resort is pretty much empty and only accessible by guests. The property is in a gated area with other resorts at a distance. Very quite, safe, and tranquil area. To get to downtown Mazatlan, you can hop on the resort’s shuttle for a 15 minute ride to the sister resort just north of Mazatlan or at the edge of the city for free. I recommend using the shuttle service which runs almost every 30 minutes from 6-10pm, I think. While at the sister resort, you can hang around there as there are many restaurants and bars within walking distance. Otherwise, hop on any local taxi/cabs for a 15 minute ride (approx. 130 pesos) to the heart of Mazatlan. The drive along the coast is breathtaking. Pueblo Bonito at Emerald bay is truly a visitor’s paradise, amazing property, great for families, but most of all, a great vacation spot to relax from the hectic lifestyles. The drinks are fantastic, buy one get one free beer during happy hour at one of the adult pools, or free beers during check-in hour at the front of the resort. Their room service is great as well, actually cheaper than expected. Some we heard had to attend a one hour timeshare seminar for additional services such as all inclusive food and drink, but its optional. Their all-inclusive meals are expensive. Don't be alarmed if you don't see any restaurant or stores outside the compound as we did. We contemplated a smaller package all inclusive but once we found out the shuttle service to downtown Mazatlan, we had our food and beverage issue solved. Great resort, great for couples and families, and most of all, a dream vacation spot
... Prepare to be disappointed by PB Mazatlan. The food was good and the drink selection was fair but the rooms were pretty horrible. We travel yearly with a group of coworkers, we chose PBM based on great experiences at other PB properties and by recommendations on this site as well as Facebook. We were led to believe that the location was significantly better and the beach is nicer. The beach is nicer however the location didn't blow us away considering we still had to take a cab to get to preferred destinations. This property is in desperate need of renovation and they should consider creating rooms with King beds instead of only offering 2 doubles.We spent multiple days at PB Emerald Bay and definitely wish we had stayed at that property. The beach was a little more rocky but the staff did an excellent job at the pool and the restaurants. There were also more pools and restaurant options.PB Mazatlan was average at best. We will continue to return to the Cabo properties but if you're considering switching things up and trying Mazatlan, I don't recommend it.
With all of the positive trip advisor remarks, over 1200, I was expecting a really nice room. Our room was quite disappointing. The furnishings were old and outdated. The smell was musty. Ants were crawling around in the kitchenette and bedroom. The housekeeping was just ok. I didn't put my clothes in the drawers because they didn't look clean. I moved the pillows in the bed which was actually ok and comfortable to find dead bugs squished against the ceramic head board. Gross! The location however was awesome. The view from the patio was first rate. I felt as if I could touch the ocean. The staff were friendly. Avoid the meal plan. You can eat breakfast like a king at ponchos across the street. I had planned to cook but after seeing all the ants I didn't dare. The couch in the living room was old and had a big dip in the middle. There was a lot of ground in dirt and grime. I feel the need to wash my hands after touching light switches and the thermostat. Ugh! Not sure why we didn't complain. Asked staff to spray and housekkeping to clean the headboard. This place has so much potential. I'm sad to say I will not return again. They wanted us to see the timeshare in Emerald Bay. If this is how they allow things to deteriorate why should I bother?
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 250 suites
- 2 restaurants
- 2 bars including, swim-up bar
- 2 free-form swimming pools
- Garden jacuzzi
- Health Club
- Tour Desk
- Tennis nearby
- Shops and restaurants nearby
- Ocean view balcony
- Large sitting area
- Bathroom with shower
- Television with satellite reception
- Telephone with direct dial long distance and voice mail service
- Individual air conditioning controls
- Private safe
- Hair dryer
- Iron and ironing board
- Separate dining area with dining table and chairs for four
- Cook top
- Coffee maker
- Full complement of dishes including eating and serving utensils
- 575 square feet
Resort Location Map
Pueblo Bonito MazatlanMazatlan,Mexico
- Hotel Contacts
- Extra Info
Avenida Camaron Sabalo 2121 Sinola, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.