Pueblo Bonito Mazatlan
- What's Included
The activities crew is beyond amazing!! Jazmin, Jesus, Carlos, and Eduardo thank you so much for making our trip as fun as it was the first time we visited years ago. From volleyball (the family favorite), poker, bingo, and crafts there is something for everyone to enjoy. It is the friendly faces that make the resort so special, we can’t wait to go back!!
Reviews are subjective in nature. There are a lot of elements, the biggest of course, being cost vs. product. This isn't Sandals or Beaches. If that's what you want and expect, you'll have to expect to pay double to triple the price for your vacation. But, for the price, Pueblo Bonito Mazatlan is a wonderful relaxing place right on a great beach and well worth it.Physical: 3 1/2***'s The hotel is older, well maintained, but definitely showing wear and tear. It gets the extra 1/2 star for the fact that it is well maintained and serviced for its age. These were originally (and still are?) timeshare units. Our 4th floor room had a roomy bed area with two comfortable double size beds, a sitting area with corner couch, table and two chairs, a balcony with table and two chairs, and a good size bathroom with tub/shower, 6 ft counter/sink area, large mirror. It's "old school" charming with its hacienda styling, and every room has a good size balcony or patio with an ocean view, and a small kitchenette. TV was small flat panel, with mix of Spanish and English stations and HBO etc. Every morning we had coffee (Tip: bring your own coffee and filters, and get milk/sugar from the restaurant), drinks every night, watching and listening to the waves on the balcony. Hard to improve on relaxing on one's balcony every morning and evening. They are starting to remodel the rooms, which I'm told will be completed 6 rooms at a time during the course of the next year or so. We only used the main pool (there are two). The pool is heated and approx 4 ft deep with stairs that were easy to navigate for those with mobility issues (ladders can be difficult for some). Plenty of pool chairs, loungers, and beach palapas are available. We had minor problem with some small ants in the kitchen area. I think this is mostly just the nature of the beast in Mazatlan with the sandy soil. They caused us no harm, but probably aren't easily exterminated. Regarding noise, street traffic wasn't an issue in this otherwise busy area. A few people complained about the 6 resident "pet" geese. They can make quite a racket for a couple of minutes, especially if your room is near their area, but overall weren't that bad. We went over to the sister resort, Pueblo Bonito Emerald Bay for a day, but it felt too big (newer, bigger, much more elegant, nice grounds - but lots of sprawl, elevation changes, etc), the beach isn't really swimmable (rocks) which is a deal breaker for me, and you lose that personable atmosphere at a larger place. It also isn't near any of the Zona Dorado street stores and restaurants and night life. It really isn't near anything. You either do everything on site - or get a shuttle or cab. I like a little immersion in the local (tourist) life, and being able to walk to a small market, drugstore, and other restaurants/clubs.Service: 4 1/2****'s, maybe even 5! We arrived early and they checked us in immediately. Very nice of them. On the beach with lunch and a drink by 2 pm on our arrival day! We declined the timeshare tour offer and they never solicited us again! Maid service - Dora cleaned and straightened or room promptly every day and cleaned up the few glasses we left in the sink. Pool and beach drink and food service was great (thanks Oscar, Eduardo, and so many others). Jazmin and Carlos kept activities like volleyball, ping pong, card games, etc. going all day. Lots of fun. The staff works very hard cleaning and setting up every morning. Once on the beach, you are on public property in Mexico, so you are fair game for vendors, who can be a bit annoying at times, but a polite "No gracias" is all it takes. Regarding the beach, it's wonderful, sandy, nice rolling surf (body surfing and boogie boards), no undertow - pretty much PERFECT. Front desk service was quick when required, the concierge was knowledgeable, and checkout held no surprises. Currency exchange at the front desk is easy and at good rate.Tipping: Even though all-inclusive, we tipped our servers and maid, in Mexican currency (preferred), 20 pesos per bag for bellman, 50 to 100 pesos per day for maid, 15%+ for servers, tip taxis only for extra service such as bags (20 pesos per bag) or for a tour, etc. Wages in Mexico are low, a little extra tipping goes a long way... ;)Food: 3***'s Breakfast was good - Omelet station, buffet, baked goods, fruit, etc. Dining is a choice of inside or open air. They need to do a better job cleaning chairs in the open air section of the restaurant, as birds are plentiful and leave droppings on the chairs at times. Not an easy task for them, but it is an issue that needs some better attention. Check your chair before sitting down!Lunch was generally very good - we especially liked the cobb salad, the huge burgers (really good), and the fish tacos. Lots of other offerings. Try them all!Dinner was good to so-so, but we are pretty critical when it comes to food. We liked the shrimp, fish fillet, and steak entrees but didn't like many of the appetizers we tried. Soups were good, just not great. The shrimp cocktail needed larger crisper shrimp (like the ones used in the entrees) and more heat (it was somewhat chewy and drenched in a bland cocktail sauce). The carrot cake was the best dessert, with flan, and chocolate cake also good.Mazatlan in general: Recently the US State Dept issued warnings for the Mexican State of Sinaloa. Please note that Mazatlan Zona Dorado and the historic district are not included in this warning. We never felt unsafe while taking a 3 hour pulomia (open taxi) tour or walking the streets (even at night). The local people are very friendly and most speak at least some English. There is a lot of construction and rebuilding going on in "The Pearl of the Pacific", so expect to a work in progress to some degree, especially on the Malecon if you visit that area. For those with asthma, like my wife, the air near the beaches is very clean and the prevailing onshore breeze is wonderful. My wife never had to use her nebulizer or inhalers even once during our stay. In the city, however, the exhaust fumes and general air quality is probably worse than what we are accustomed to in the US. Not a deal breaker, but bring your meds if venturing out beyond the resort.Overall: 4****'s We would definitely come here again, even with the criticisms mentioned - they are more just areas for improvement. Do not be deterred from coming here unless you are a really "high maintenance" type person that complains about everything. That we would return is probably the best indicator of our satisfaction. I would highly recommend Pueblo Bonito Mazatlan to those who are seeking a great RELAXING BEACH resort, can "go with the flow" a little, and aren't bothered by a few minor dissatisfactions or inconveniences. It's a great place and a good value for the price.
It is always great to see familiar smiling faces on a return trip! The personal greetings and interaction with activities staff Jazmin, Carlos and Jesus make the visit such a personal experience. The time and attention they give to ALL guests makes everyone feel welcome. Always lots of fun and laughter.A special surprise to learn about local culture/traditions on our last visit. Thanks for sharing!
Had an awesome time at Pueblo Bonito! The activities staff was super friendly and made my experience very enjoyable. Jazmin, Jesus, Eduardo and Carlos were especially helpful during our stay they made sure every activity was enjoyable. Their friendliness and positivity make me want to go visit again!
We had a wonderful vacation with our family. We enjoyed the activities and the activities staff, Jazmin, Carlos, Eduardo and Jesus are the best. They made sure we all enjoyed ourselves. What an awesome team! We will be back, see you soon!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- 250 suites
- 2 restaurants
- 2 bars including, swim-up bar
- 2 free-form swimming pools
- Garden jacuzzi
- Health Club
- Tour Desk
- Tennis nearby
- Shops and restaurants nearby
- Ocean view balcony
- Large sitting area
- Bathroom with shower
- Television with satellite reception
- Telephone with direct dial long distance and voice mail service
- Individual air conditioning controls
- Private safe
- Hair dryer
- Iron and ironing board
- Separate dining area with dining table and chairs for four
- Cook top
- Coffee maker
- Full complement of dishes including eating and serving utensils
- 575 square feet
Resort Location Map
Pueblo Bonito MazatlanMazatlan,Mexico
- Hotel Contacts
- Extra Info
Avenida Camaron Sabalo 2121 Sinola, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
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Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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