Pueblo Bonito Mazatlan
- What's Included
My family of 6 and I have been to Pueblo Bonito. First year we went to the new one which we loved. But settled for the older one because we liked that it was closer to town and less rocks in the ocean. The whole trip was enjoyable until just the last day on this years trip. We were loading our bags in the car instead of asking for our car to be brought up to the hotel we walked to the parking lot where our vehicle was poorly parked. I'm glad we did because then we would have never noticed it was parked smashed into a pile of construction trash that had scratched up our front bumper. Then we ended up staying almost 2 and 1/2 hours trying to figure out who was responsible for it. Since it being our last day we were loosing precious time which end up talking to the rude managers who did nothing but disrespected us and said it was not their problem and kicked us out the door. We kept photos of the vehicle and even photos of the rude managers and still discussing if we plan on pressing charges. For the hotel to treat our vehicles poorly and get away with it! Never going back to Pueblo Bonito Ever again. Neither are any of my other family members, Not to mention that other than the car we looked passed the poor service we had at the restaurant Cilantro and even room service because we loved going to pueblo bonito but after the horrible car incident its hard to look past any of the bad unprofessional, even hospitality we had to put up with. There were a few handful of workers who I want to commend did an excellent job and excel passed 85% of the workers there. Food took forever and sometimes food was even forgotten I belive the longest wait for food was 2 hours. My son ordered his hamburger everyone go there food and we were even seated before the table next to us. They placed the tray of condiments in front of him and ended up giving his burger to the table next to us and my son never receieved his burger we had to wait even longer and told we couldn't take our food out to go when we had already been waiting for 2 hours. Definitely never coming back and we always go every year! I hope the managers even the guy who wrecked my car! gets fired!
Our stay at the end of June 2017 was everything we expected. Our room was 5006, top floor with a perfect view of the pool and ocean. The room was large and housekeeping did a great job every day. The beach is so clean and the water was swimmable and warm. Get out there early and reserve one of the palm leaf covered huts on the beach, they are free, first come first serve. We visited the sister property Emerald twice and found the adult pool as the place to be if you need pool time away from the noise of kids.Its a free 20 minutes coach bus ride. They have good food choices served pool side at both resorts.Next stay, we'll try Los Cabos.
The facilities of the exterior are in good condition, however, the furniture in the rooms, the comfort of the beds and the lighting is very poor. Good beach with wide extension. Very poor car parking.
My daughter and I went for a vacation it was wonderful and very comfortable, We were put on the 4th floor facing the ocean, We had the most beautiful view. Every night we slept with the sliding door open instead of running the air conditioner.
We stayed here for our anniversary, and we will never forget it . . . Marisol was amazing... She booked us into a room that wasn't as close to the beach as we were hoping, so she changed our room the following day and gave us multiple options to make sure that we had the right view. She was very sweet. Yazmin the Concierge was also extremely helpful and sweet. She helped us get the right advice of what to do in town and gave us directions, and made reservations for us. She was awesome and also very honest... for example, the massages at the hotel were something like 40 dollars an hour ( which is reasonable for American standards ) ... but in Mazatlan you can go to Mayan Massages and get an hour for around 11 or 12 dollars... and Yazmin was honest about that to us and even called to make us reservations there... Sofia and Israel at the front desk were also great.... and make sure you talk to Daniel in the Deli ... he's a really cool guy and really smart ... enjoyed our conversations with him , and he gave us a lot of good advice on where to go around town ... We loved staying at the Pueblo Bonita Mazatlan ... we went to Emerald Bay as well... but there was something about this place that we actually liked better.. i think it was the BEACH for sure... the beach was just so relaxing.. the water was incredilbe we swam twice a day .... it felt like bath water... and the SUNSETS ..... BREATHTAKING .. U DIDNT GET THE SAME SUNSETS OR BEACH EXPERIENCE AT EMERALD BAY!! ... Maybe because of the location of that resort... Can't say enough great things about this place... Bathrooms were really classy.... its a real charming resort ... anyone who writes a bad review about this place is truly spoiled... we had read some of the bad reviews before we stayed were joking about how stuck up some people must be to complain about such petty stuff like the fact that you don't get free coffee in your room or that the water pressure in the shower isn't great.... CMON ! really? this place has a million things that make up for anything anyone could complain about ... I would come back here for sure ... and def recommend it for couples and def families .... You are treated like royalty here... and they don't pressure you like other resorts or make u spend a lot of money... We will remember our start at the Pueblo Bonito Mazatlan resort for the rest of our lives ... seriously... it was AMAZING... !!!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 250 suites
- 2 restaurants
- 2 bars including, swim-up bar
- 2 free-form swimming pools
- Garden jacuzzi
- Health Club
- Tour Desk
- Tennis nearby
- Shops and restaurants nearby
- Ocean view balcony
- Large sitting area
- Bathroom with shower
- Television with satellite reception
- Telephone with direct dial long distance and voice mail service
- Individual air conditioning controls
- Private safe
- Hair dryer
- Iron and ironing board
- Separate dining area with dining table and chairs for four
- Cook top
- Coffee maker
- Full complement of dishes including eating and serving utensils
- 575 square feet
Resort Location Map
Pueblo Bonito MazatlanMazatlan,Mexico
- Hotel Contacts
- Extra Info
Avenida Camaron Sabalo 2121 Sinola, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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