Pueblo Bonito Mazatlan
- What's Included
We had a wonderful vacation at PB. The resort is very clean with a very happy and friendly staff. Yes, you do have to "sign" for every meal, which was a small hassle, but a good reminder to tip the staff for their hard work. We had a 5th floor room directly overlooking the smaller pool which I felt had the best view ever (Room 5007) but all rooms had an ocean view. The people selling things on the beach were persistent, but a simple "No, gracias" was all that was needed for them to leave you alone. We did heed the advise of others and avoided the time share pitch at the desk across from check in. We took the shuttle to Pueblo Bonita Emerald Bay, and although it is more upscale than PB Mazatlan, we preferred Mazatlan because of the beach to walk. We did enjoy a wonderful meal at The Bistro at Emerald Bay as the two resorts share privileges. PB Mazatlan was a perfect choice for us as it allowed us to walk the beach and also to walk to local restaurants and bars.
Great location. The service staff is excellent and friendly. The hotel itself is in need of updating (some things not working). The beach is excellent there. We had great weather and met some interesting people.
The location is just perfect for me, not crowded, and the beach area was perfect. I could not buy better weather than the week I had stayed there between December 23rd and December 28th. OK, this is Mexico, and things are done a little differently here, but I have traveled to Mexico quite a bit, and the towel rules and $25 deposit are not new to me. The staff was great, the people very polite, the place is classic Mexican and a little dated, but the room and beds were just fine for me. Everything was very clean and well kept. The food was excellent and great service. The prices for the food was very reasonable. I would go back there and stay in a heartbeat!
Loved the location, the hotel itself is due for updating, particularly the rooms. The service was excellent. Love the shuttle service between hotels, we spent a couple evenings at Emerald Bay for dinner. Everyone in Mazatlan is friendly!
We just returned from a 6-day stay at this resort. Overall this resort is trying to be world-class but is hampered by poor administration and policies. The resort is clean with well-maintained outdoor spaces and nice landscaping. It has a great beach and the palapa's make for a great experience (be sure to get one by 7:30 or they'll be gone). There are live, captive geese/flamingos on the property that are interesting until they start honking whenever spooked which happens a lot (don’t try to sleep in). They charge $14 per day for very poor quality WiFi (from their own staff: "it only works on balcony, beach and pool areas") you can't use in your room unless you sat next to the patio door.The constant upcharges for basic stuff gets old very fast especially when you have paid a premium price to come to the resort. Your alcohol is limited to rail liquors and when you ask for a different one (that is on display) they tell you it will cost an additional $3 per drink. Similarly, in the restaurants you can get a steak but for an additional $15 a quality steak or upgrade to surf/turf for an additional $20 per person. The extra nickel & diming is constant... The Check-in process was very poor - it took 40 minutes as there was only one person checking in a lobby full of people. While there was another lady behind the desk she managed to avoid all eye contact with other people trying to check-in. Rooms: We were in a "luxury suite (406)" and the first thing that happens when you open the door is you are blasted with a dank, mustiness in the rooms. We actually thought about buying a candle to try and overpower the smell. When we talked about this with other guests they indicated the same thing was going on in their rooms. It has a great balcony but the screen doors kept falling off the tracks every time you tried to open or close them. The furniture is old and worn but the beds were comfortable. They include a coffee maker but no coffee and instead send you to their Deli to purchase coffee/teas. Also, there is mold and peeling caulking in the bathtub.The food is mediocre at best - they only have 1 restaurant (Las Palomas) open for breakfast and long lines are common. There is only 1 restaurant open for lunch (Cilantro) and long wait times are common here too. For dinner there are 2 restaurants open (Cilantro and Angelo's). Angelo's is their Italian restaurant and my wife had a nice prosciutto and melon appetizer. Unfortunately this restaurant is basically an upgraded Olive Garden (no offense but it is not what it is marketed to be) with sauce tasting like it came from a jar instead of an executive chef. The menu has a separate insert that shows you the nice meals for an additional charge (anywhere from $15-$30 per person) - almost teasing you in that anything nice is extra.There are 2 pool bars - the La Cascade at the big pool is dark and musty. They wouldn't give us a bottle of water until 10am even though 3 waiters were standing behind the bar and told us to go get back in line at the restaurant if we wanted water.If you are on the all-inclusive plan you have to sign for everything (even a cup of hot water so I could make tea). I was told that if you don't sign when you get something the staff has to pay for it at the end of the day which makes them relentless in getting you to sign for things that should be on the all-inclusive plan.Service is hit-or-miss. People don't smile and some are quite surly making you feel like you are imposing on them. Others are awesome (Oscar and Noe)!The beach is awesome and beautiful but the vendors are the most aggressive we've experienced in Mexico (we've been to the Gulf side over a dozen times). Around 3pm each day there are Marachi bands (complete with tuba and bass drums) that arrive and play. On 12/21 there were two of these bands 100 feet from each other playing different songs very loudly for almost 2 hours - so much for relaxation (we eventually left and went to the sister resort). There are no activities at night - not even a central area that anyone goes to – basically its dinner and then back to the rooms or downtown (other resorts we have stayed at have small shows or central gathering places). We will definitely go back to Mazatlan but not stay at this resort.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 250 suites
- 2 restaurants
- 2 bars including, swim-up bar
- 2 free-form swimming pools
- Garden jacuzzi
- Health Club
- Tour Desk
- Tennis nearby
- Shops and restaurants nearby
- Ocean view balcony
- Large sitting area
- Bathroom with shower
- Television with satellite reception
- Telephone with direct dial long distance and voice mail service
- Individual air conditioning controls
- Private safe
- Hair dryer
- Iron and ironing board
- Separate dining area with dining table and chairs for four
- Cook top
- Coffee maker
- Full complement of dishes including eating and serving utensils
- 575 square feet
Resort Location Map
Pueblo Bonito MazatlanMazatlan,Mexico
- Hotel Contacts
- Extra Info
Avenida Camaron Sabalo 2121 Sinola, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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