Riu Emerald Bay
- What's Included
- All Inclusive Features
The Riu Emerald Bay opened in Spring 2009 and is nothing short of spectacular. Known for great service, a wide range or dining options and those popular in room liquor dispensers, Riu resorts are always a popular choice. Riu Emerald Bay is located north of Mazatlan, a bit outside of the main area. However, it is only a short 10 minute ride to the shopping and nightlife of the hotel zone. The nicest hotel in Mazatlan with exception to maybe the Pueblo Bonita Emerald Bay. This resort is great for families, couples and singles alike. Their weekly Mexican beach party is not to be missed.
We were a group of 13 people (6 adults and 7 Kids). The hotel got us rooms side by side which was awesome. They all had an ocean view and were fresh, well kept and clean The property is pretty big and although they offer maps it was a bit tricky to navigate the first couple days, after we knew where everything was it was much better. The pools are great, lots of chairs and shade. The beaches were clean and beautiful. I would keep a close eye on little ones as the waves were quite powerful, but that made for lots of fun as well. The highlight of this hotel was the staff. Raymundo Oscar and Danilo in the main buffet were awesome, efficient and anticipated our requests. Pedro and Jesus the bartenders at the pool bar (on the stage side) were hilarious and kept the drinks flowing. Be sure to request a "Mexican blowjob" shot, they were deadly and delicious. And the food is some of the best hotel food I've ever had in Mexico. We would visit this hotel again, however there are some downsides. I read the comments about the elevators before we left and thought "how bad can it be?". They are that slow. Thank goodness we were only on the 3rd floor so we just took the stairs 90% of the time. The kids club is not very exciting. the pool area is fun, but none of our kids wanted to actually go in the kids club room. The bathrooms are meticulously maintained, like absolutely spotless it was incredible actually. However each restaurant does not have their own set. So sometimes (especially with a 3 year old who has to go NOW) it can be a bit of a hike to get to a bathroom.Besides these small items, we all had an excellent time at this resort!
Ill start from the top, Check in was a breeze, rooms were nice and clean. Service was terrific everywhere. The waiters and bartenders do such a fantastic job. The pool area is very nice they have music playing all day which was a bonus for us. The food was good, we really liked the Mexican restaurant. The place is still newer and very well kept. Mini fridge in room was always refilled everyday. If you are looking for more Americans/Canadians then go in the months of Nov-Feb. As stated in other reviews the elevators can take a bit of time. We were on the 19th floor but I still didnt think it was to bad. They are in the works of getting 2 more. The night entertainment was nice, they also have a club that opens from 11-2. Dont loose your towel key as it cost you 250 pesos at checkout. My only complaint was checkout. We were trying to check out and the lady helping us leaves and goes and helps another couple instead ( in the middle of our check out) we had to stand there a long time when finally my husband went to ask her if she was coming back yet. She was a bit rude. The other clerks were super helpful to the others checking out so my guess is we just got the one bad apple. Overall it was a wonderful trip, I would and will be going back here again.If you go be sure to take one of those special taxis and take a look at the actual city. Its very nice.
I went with my mom and sister to celebrate all of us being old. There seemed to be at least 95% Mexicans and the other 5% from USA or Canada, which was fantastic (really felt like I was away from home, and I'm in Mexico after all). I was prepared for a long wait at the elevator, but it wasn't too bad. A few times I had to wait a couple of minutes. Food was alright, not my favorite, but okay. Drinks were pretty good. They do not have champagne/sparking wine. The martinis in the sports bar were all fun and fancy. Great staff. Ramon, Mario, Daniel and Rafael were all very attentive and fun at the meals and Luis in the sports bar was a blast (go Dodgers!). The sea was rough, but we had fun and they had boogie boards you could borrow for free for 30 minutes. The swim up bar/adult pool was disgusting. There seemed to be a party crowd at the hotel in general and they loved to stay all day in that pool. There were cigarette butts, shorts, you name it in there. Internet in the rooms was at a cost and in the lobby it cut in and out. But, overall it was very good deal for the price we paid, we were happy.
The food is good. The beach is awesome. Waves can be very high. Mr Lionso's at the north end of the beach is recommended. We enjoy walking the beach... and one can walk for a very long time too. There are many vendors on the beach but they are very nice folks, trying to make a living... be polite and they will be too.We have been at this resort multiple times and always enjoy ourself...
Wasn't sure about going there but when I arrived I was very happy. We had the best room in the hotel, presidential suite with the best view I have ever seen. The food was amazing. We did try many other restaurants off the resort close to it and downtown. Overall enjoyed the Mexican flavours. The resort itself was clean and well maintained. I didn't like the beach that much wasn't what I was expecting. Quite high tides most of the time so couldn't really swim. Met some amazing people there. Staff went out of their to meet all our requests.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Unlimited local and imported beverages 24 hours a day
- In-room mini-bar and liquor dispenser (re-stocked regularly)
- Beach volleyball
- Table tennis
- 1 introductory scuba diving lesson in the pool
- Nightly entertainment
- Entrance to Disco and drinks
- 716 rooms
- 4 restaurants, buffet and a la carte (Asian, Mexican, Grill)
- 3 bars including swim-up bar
- 2 pools including children's pool
- Sun terrace
- Spa (fee)
- Fitness gym room
- Water sports
- Horseback riding (fee)
- Beauty salon/barber/hairdresser (fee)
- Shops on site
- WiFi in lobby
- Meeting rooms/Conference facility
- Laundry service
- Car rental
- Golf nearby
Hotel rooms include:
- Air conditioning
- Ceiling fan
- Satellite/cable Television
- Alarm clock radio
- In room safety deposit box
- Mini bar, Liquor dispenser
- Full Bathroom with Hairdryer
- Iron/Ironing board
- Balcony or Terrace
- Max occupancy 4
For the Kids - Kids' pool with slides and water features, Playground, Babysitting (fee) and RiuLand kid's club available.
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Wedding Packages - Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Emerald BayMazatlan,Mexico
- Hotel Contacts
- Extra Info
Av. Sabalo-Cerritos #3404 zona costera cerritos Nuevo Mazatlán - Sinaloa, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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