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Riu Emerald Bay

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Our Opinion

The Riu Emerald Bay is nothing short of spectacular. Known for great service, a wide range or dining options and those popular in room liquor dispensers, Riu resorts are always a popular choice. Riu Emerald Bay is located north of Mazatlan, a bit outside of the main area. However, it is only a short 10 minute ride to the shopping and nightlife of the hotel zone. The nicest hotel in Mazatlan with exception to maybe the Pueblo Bonita Emerald Bay. This resort is great for families, couples and singles alike. Their weekly Mexican beach party is not to be missed.


Overview

The Riu Emerald Bay is an elegant resort located in Mazatlan, a lively coastal vacation destination bathed by the warm waters of the Pacific. Guests will be able to enjoy their holiday in a delightful atmosphere on a wide stretch of beach. The Riu Emerald Bay offers its guests outstanding service coupled with elegant facilities and endless amenities. An all inclusive vacation at Riu Emerald Bay is the perfect way to enjoy Mazatlan, the Pearl on the Pacific!

Location: Beachfront on Beach Bay, 12km from downtown Mazatlan and 32km from the airport.


tripadvisor Traveler Reviews
  • English101 : Vancouver Canada
Not what it is supposed to be.

In general the service was above average as far as the buffet restaurants were concerned. The food was typical at an AI resort. A couple of surprises at Dinner we had Prime Rib one evening and Filet Mignon another both at the buffet. The Asian restaurant was decent, but the Mexican was not. Service in both need to be upgraded.The room was alright, no complaints,about the maid service it was very good. As far as the restocking of the fridge and liquor dispenser we were there for two weeks and had to ask for water in the room every day. They did deliver the water but nothing else was restocked until the day before we left. The Rum bottle was empty when we got there and never replaced. I went and bought my own bottle, decent Rum.The grounds were in good shape and maintained very well. The pools were good but cold. The exception was the swim up bar pool, the color of the water in that pool was very different from all the other pools, I never went in that pool for health reasons. Who pees in a pool anyway? Apparently everyone because people never get out.Management need to pay more attention to what is going on, and some clients need to be aware that there are rules to be followed.It may be fair of me to say I didn't like Mazatlan, and I would not go to this resort again even if I did go back to Mazatlan

  • Ron9112016 : Edmonton, Canada
Swim up bar

All was good in regard to this complex except for the swim up bar. Over the week we were there staying on the 19th floor we looked down at the swim up bar and noticed the color of the water to be abit off. This I would believe is from the drinks that are served as I noticed quite a few spilled into the water. But the biggest problem I saw was on Thursday March 23 when a person got sick into the pool and all that was done was to vacuum up the chunks that were in the pool. I would have hoped that they would drain the pool and properly clean this up. By the late afternoon people were back into the pool not knowing what went on there earlier. Not suure what can be done about this now but just wanted to get that out to the public.

  • sp1968 : Winnipeg, Canada
4 star resort, with 5 star staff!

We stayed at the Riu Emerald bay during the third week of March, for some much needed Rest and Relaxation. We chose this resort, because sunwing had a deal for this resort on their website. Our flight left Winnipeg at 6 am and we arrived at the Mazatlan airport at 9:40 am local time. After going through customs we boarded the bus that took us to our resort. The Sunwing rep, was very informative and gave us the prime information needed about the resort. Our rep even cracked a few jokes during our 35 minute ride to the resort. We arrived at the resort just before 11 am . Before leaving the bus, 3 hotel staff came on board and helped put our wrist bands on. After getting off the bus, we collected our luggage and headed to the reception area. We didnt have to wait too long in line to get our 2- hotel keys and towel cards, as well as our username and password to use the free wi-fi. We we told our room on the second floor was not ready. So, we put aside our luggage in the lounge area and took our change of clothes from our carry-on suitcases and changed our clothes in the bathroom. We went down to the lower lobby to have some brunch and than after, we walked to the beach and a short walk around to survey our resort. We got into our rooms by 12:15 pm.Resort- Very clean and well maintained. This can be attributed to the hard-working and dedicated staff, that work diligently in keeping this resort looking so spotless. Our room was on the second floor and we had a good view of the beach . Our room was clean and spacious. The bathroom was spacious as well with two sinks, toilet and bathtub. I noticed that the bathroom did not have a vent to remove the condensation that formed on our mirrors after a warm shower. Their was another complaint, I had about the bathroom. The other issue was that there was no shampoo, or conditioners offered by the hotel in our bathrooms. We brought our own with us to us at the resort. All rooms at this resort have an ocean view, as other reviewers have mentioned before. We used the safe , which is located in the closet to store our passports and valuables. The minifridge was stocked with bottled water, pop and Tecate beer cans. The bed was a little firm for our tastes. The pillows were soft so we asked the front desk for a few more pillows to give our necks support. The staff brought the pillows to us in about 45 minutes. The free wi-fi works in certain locations. The lobby and lower lobby area, the pool side and the beach area close to the entrance/exit area of the lower lobby . The wi-fi did not work in my room at all, nor did it work on my balcony. i hope the resort tries to fix this soon. Elevators were not an issue with us. We could take the stairs to go down, but used the elevators to get to the lower lobby, where all the restaurants are located. If you have to use the elevators, you will see 3 elevators side by side, with a 4th elevator off to the left side. The 4th elevator goes from the lobby to the 18th floor. If you really need an elevator quickly, this elevator is the one to chose. Staff- The people who work here are hard-working and very customer friendly, when it comes to service. The front desk staff were very helpful with any questions we had and also offered to convert Canadian dollars into Mexican pesos. However, I noticed on Monday when we went on our tour of Mazatlan, we received 12.47 pesos per Canadian dollar at the front desk, but if you went to the golden zone, the banks offered 13.30 pesos per Canadian dollar,so you get a better deal going to the banks instead. Our cleaning lady was terrific , each morning, she made our bed and used the towels to create animals, such as an elephant and placed it on our bed. She kept our room clean and spotless. The same can be said for the staff that clean the pools and lobby area. Whenever, we had a request, such as more bottled water, the staff was more than helpful in getting it to us as soon as possible. The resort will replenish your water daily, the pop, every second day and the beer every 2-3 days. I would like to say a big thank you to the following staff at the resort, who made our stay special. At the main buffet, a big thank you to Pedro, our server for most of our stay. He is charming , friendly and gave us great service. He has a good command of the english language. Pancho at the playa bruja bar by the adult pool. He is a hard-working individual who was friendly and made the best margaritas at the resort. Larissa who is one of the event-planners, who got me to participate in the dart throwing contest. She is very pleasant, kind and loves her job. And finally, the towel lady by the pool. She has the brightest and warmest smile at the resort. She was a pleasure to talk to. I tipped them and other staff at the resort. Please do tip the staff, because they are the reason why the resort runs smoothly.Food- The resort has one main area, for buffets, every breakfast and dinner. It is Las tres Islas and it can accommodate several hundred people. For lunch, the buffet moves over to the italian restaurant, Las Gaviotas. The resort also has 3 ethnic restaurants to chose from( mexican, italian, asian). Celiac/gluten-free advisory. My mother came along with us on our trip and we had to make sure, she was careful with what she ate. Our first day we were fortunate to speak with the head chef of the resort, a man named, Manuel. Chef Manuel was very approachable and helpful in telling my mother what she can eat and what to avoid. We were told that the resort does not offer gluten-free bread or baked goods at all. The only flour that was gluten-free, was the corn flour tortillas they used for select dishes and corn tortilla chips that were plentiful during lunch and dinner buffets. Chef Manuel also told my mother when she was uncertain if something she saw was okay to eat, to ask the cook at the station or head chef the following, "es naturel?" The cook or chef will understand if you want to know if something, like the mashed potatoes are really potatoes or contain potato flakes, made with wheat flour. The spanish word for wheat is trigo, for any one who wants to communicate that you have wheat allergies. The food was plentiful and there was a wide selection to chose from. My favourite for breakfast, was the omelet station, where you can order what you like in your omelet. The mexican hashbrowns went well with my omelet. The fruit and salad bar where plentiful and the fruit was fresh and delicious. The main buffet had ethnic themed nights as well. Wednesday night was Asian night, with a sushi bar as well as shrimp dishes to offer the visitors. Thursday was Mexican night, with the usual enchiladas, beef tacos, but also some other dishes we never heard of before, which we sampled and enjoyed. The resort also had a beach bbq on Wednesday and thursday for lunch. They served BBQ chicken, steak and burgers and dogs. The buffet also had pasta salad and garden salad as well. One criticism about the food, was the steaks were usually overcooked and tough to chew. Of course, after dinner or lunch, there is always dessert and ice cream to finish your meal. While the food was plentiful , it would have been nice to see a little more variety in types of fish they had to offer. It was usually , basa , tilapia, and mahi-mah, pretty much each evening. The beach/pool- The beach was beautiful. So long and so wide, it made the perfect start to my day. I am an early riser, so at 6 am , I would walk along the beach up to Mr. lionso restaurant and head back to the sports bar inside the resort for my morning coffee. There is an amply supply of lounge chairs on the beach to find and sit down to enjoy the hot Mazatlan sun all day long. The resort has 3 pools to chose from. An adult on pool by the playa bruja bar, a warm water pool close by and a cold water pool just on the other side of the walkway leading into the lower lobby. It was easy to find a few chairs before 11 am. On weekends, it is harder, due to the resort being full when the Mexican locals come to stay for the weekend. It was nice to mingle with the locals , especially on monday morning playing beach volleyball . Our team was a mix of Canadian and Mexicans visitors playing another team of Canadian and Mexican tourists. Entertainment- pretty much hit or miss. Not the best part of the resort. We didnt stay long to see the end of any of the shows. Karoake night was a bust, and the dancing show was adequate. The only good part of the entertainment was the kids going on stage playing musical chairs with the Riu hosts. All in all, we had a pleasant stay at the Riu. It is not a 5 star resort, because it lacks some amenities, that should be standard in an all -inclusive resort. The resort offered us a peaceful week of R and R . The staff at the Riu ,were terrific and made our stay enjoyable.

  • Dutchie48 : Central Alberta
Excellent Service!

Just a quick last minute get away. Having read a lot of reviews I didn't think we could go wrong, and we didn't! All rooms face the ocean! Not sure if it's worth paying for upgrades, as the view won't change!We watched the sunset every night from our balcony. And it was amazing!We were on the 4th floor, (431) which is close to the elevators and ice machine.We read a lot about complaints about the elevators, but we never found it a problem.Ice machines are NOT on every floor.They do provide a stocked bar fridge with, beer, water, 7up and Pepsi. (Not Coke) and 4 bottles of hard liquor (Tequila 'Jose', Rum, Vodka, Gin).Smoking is allowed, just not IN the buildings. We even had an ashtray on our balcony.The staff is friendly and helpful. And I have to very much Thank Gabriela from the front desk for having my skirt cleaned after I got fresh oil on it from maintenance that was done on some poles around the pool area. And there was no charge either!Thank You Gabriela for your great service and help!By the towel bar there is a cart where you can trade your books.I loved it that they have signs all over that it is not allowed to reserve seating! Now they just have to enforce that rule!I watched people putting their towels out as early as 7 AM and not show up until after 10 to use their chairs! I think if they would enforce that rule you would eliminate that in a hurry!Having said this, there was most of the time a spot to be found, but prime spots were always spoken for by 8 am!Bamboo restaurant was great, and at the buffet restaurants there is always something to be found to eat as there were so many choices!This was a first staying at a RIU, and we liked it!

  • v0yageur10 : Winnipeg, Canada
Very nice stay

Just returned from great holiday. It was first time to this area. We had a great time. Great ocean view room on the 15th floor. All rooms were ocean view as backside was hallways and elevators. Enjoyed playing beach volleyball most of the time, walking down the nice beach and relaxing by the pool. Very clean and great service in this well maintained hotel. We got a great price, booking on Monday and leaving on a Friday. More of a 4 star then 5. Staff was great especially from the Lobby bar and the outside of the bar attached to the swim up bar. Swim up bar only area would avoid as water too warm

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • A la carte dining without reservations
  • Unlimited local and imported beverages 24 hours a day
  • In-room mini-bar and liquor dispenser (re-stocked regularly)
  • Beach volleyball
  • Table tennis
  • Windsurfing
  • Sailing
  • 1 introductory scuba diving lesson in the pool
  • Nightly entertainment
  • Entrance to Disco and drinks
  • 716 rooms
  • 4 restaurants, buffet and a la carte (Asian, Mexican, Grill)
  • 3 bars including swim-up bar
  • Nightclub
  • 2 pools including children's pool
  • Jacuzzi
  • Sun terrace
  • Spa (fee)
  • Fitness gym room
  • Water sports
  • Horseback riding (fee)
  • Beauty salon/barber/hairdresser (fee)
  • Shops on site
  • WiFi in lobby
  • Meeting rooms/Conference facility
  • Laundry service
  • Car rental
  • Golf nearby

Hotel rooms include:

  • Air conditioning
  • Ceiling fan
  • Satellite/cable Television
  • Alarm clock radio
  • Phone
  • In room safety deposit box
  • Mini bar, Liquor dispenser
  • Full Bathroom with Hairdryer
  • Iron/Ironing board
  • Balcony or Terrace
  • Max occupancy 4

For the Kids - Kids' pool with slides and water features, Playground, Babysitting (fee) and RiuLand kid's club available.

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Emerald Bay
    Mazatlan,Mexico

  • Hotel Contacts
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Hotel Riu Emerald Bay
Av. Sabalo-Cerritos #3404 zona costera cerritos Nuevo Mazatlán - Sinaloa, Mazatlan 82110 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.