Riu Emerald Bay
- What's Included
- All Inclusive Features
The Riu Emerald Bay opened in Spring 2009 and is nothing short of spectacular. Known for great service, a wide range or dining options and those popular in room liquor dispensers, Riu resorts are always a popular choice. Riu Emerald Bay is located north of Mazatlan, a bit outside of the main area. However, it is only a short 10 minute ride to the shopping and nightlife of the hotel zone. The nicest hotel in Mazatlan with exception to maybe the Pueblo Bonita Emerald Bay. This resort is great for families, couples and singles alike. Their weekly Mexican beach party is not to be missed.
Agree completely with recent posting from Funinthesunforme. Just also arrived back Nov 29/16.Resort...Heard resort was 6-7 years old and was tallest Riu built. Great shape still. Overall, staff were dedicated and great, view from 16 floor amazing and food was wonderful.WIFI was very poor unless in lobby. Was slow and spotty when anywhere else. Even staff mentioned that. When busy, good luck. Just texting back and forth there was a lag time so you were always wondering if someone was responding or you were answering their last question not the one they just asked. Resort was more elderly. Few families came unless you were local...then almost all were families.Many say to be used to the locals but when they overrun the hotel it is a bit difficult...so many at one time...6-8 buses one day and it was like occupancy doubled. The lobby was packed, the elevators backed up, had to walk the stairs a number of times and it got real loud. Wherever they were or whenever they went by the room early or late it was super loud. Couldn't even nap through the day. The pools were boisterous and packed, they budded in line, and it was like many of them hadn't seen a free buffet before and had to over load their plate spilling everywhere.Room...Had to change room 3 times. AC was so loud in the first I wouldn't have been able to sleep, the second barely worked. The third room had only 2 double beds but was okay and even though they offered to assist, I didn't want to waste the first day so I shuttled my own luggage from room to room. Maintenance came up to verify all was well which was nice but left tools. I brought them back to lobby and not sure why but left them a tip for the help and for reception persons assistance. I did mention RIU class card and tried to upgrade to larger room or with king size bed and said was too busy but to come the next day or following and would do so. Did come back and then told me no go as others requested it and the hotel was booking up so this was no longer an option. The TV had very poor reception with many channels not picking up satellite signal. Had CNN with very dark picture, Fox news with subtitles, and Fox 1 movie channel. Sometimes the echo channel was in english. Room overall was okay and maid service was good. Floor sometimes cleaned with soured water and left smell. Twice the fridge wasn't stocked and when called was advised beer was stocked only every second day but since pop and water was used I guess they realized and by after lunch I returned and it was overstocked....took to the next day to cool. Tried to call reception once about the noise and dialed zero on phone and nothing...hit zero again and all it did was ring. No listing of whom to call was available so I had to walk down.Elevators...lacking. Staff uses other elevators. If busy get ready to wait...and when it arrives, expect it to be packed so you'll likely have to wait for another. They still try and squeeze in and catch it going up or down first just to get a spot for when it finally goes in your needed direction. They don't stop at your floor if packed and zip right by...probably a good thing so it doesn't stop at every floor. Many times it stops at floors when no one is there...likely they left and walked down instead. On check in and checkout days be ready for long delays. Elevators have 2 sets of 3. Didn't know about the second set until 3rd day however when the locals checked in it was the same. Most elevators didn't have working AC and since these were the ones for unloading to the lower levels for food, entertainment, or beach expect water, sand, and food on floors however they were quick to clean this.Food.... had great choices, and many varieties, and fresh. Thing was it was the same every day other then had turkey, pork, or beef carver. Mexican one day and had sushi another.. everything else was in trays and refilled. They did cook eggs to your choice but at lunch, other than the pasta line, everything was precooked and put in hot plates. When busy with locals, they couldn't keep up. At breakfast had good fruit shakes...very nice. They kept breakfast buffet open longer then stated but even before the hour listed for closing, a lot of the areas were closed and the foods moved to hot plates, breads removed etc. Never once had upset stomach or anything and salad bars were also very fresh. Cleaning staff and waitress were there right away to get you a seat, water, beer, coffee etc...very helpful and friendly. Since serving local people food was more Mexican than North American but most seemed to want to try it. Soggy cheesy nachos at every meal. Not for me. Breakfast only served in one buffet area. Lunch was served in one different one and food was same every day. At night they turned this one into a buffet dinner. The only change I noticed was sardines at the salad bar and Prime rib...both were very good but very little change. It also didn't say Prime rib on the sign only carved beef or I would have tried this more often. Went to the Asian bamboo 3 times. Every time it was differently seasoned as likely different chef. The last time the availability was reduced and didn't taste as good. Always went to them first and still ended up at the buffet to finish. Desserts were always the same...nice choice but boring. Set up a hot dog and hamburger stand with nachos and was same every day..had that same food at the lunch buffet but this was likely to keep wet sandy traffic away from restaurant.Pools...as mentioned by others were busy and cloudy. Didn't go in them. Only had one real bar for both pools however they had 2-3 drink service areas. Too loud so didn't stay long. Many bees too.Ocean and beach were very nice. Clean but a bit smelly. Many waves as on Pacific side so have to be careful. Did not seem to have water amenities as advertised. When hotel packed the beach was busy and local vendors came out in droves...still had a lot of room. You can walk for miles and miles....but found little to see. Understand this area will slowly be built up. Found a beach hut doing massage for $20US hour...wasn't bad at all...versus Renova spa at US100+ or so depending on type. Renova did not offer the discounts offered Sunwing guests and had to remind them. Was advised had to book jacuzzi...but found if going there early was no problem. Had Mexican band on beach and was neat but repetitive...not sure if Riu had the load horn but many time it was like a foghorn going off... one time at 7 and 7:15 am???Sunwing had listed to join us for Sunwing hour daily between 4-5...found out it was only one day and by the pool and was only for Sunwing to find out how to improve things. Did not go. Read trip advisor. No more free food on Sunwing planes...expect to pay by credit card only and of course pricey. If you miss the Sunwing first day meeting when you arrive make sure you fill out the card confirming that you want a ride to the airport or they won't reserve you a seat...that's crazy. I usually don't go as all they are is sales pitches...I just dropped by at the end..lucky...On booking last minute through Sell Off Vacations, trip was discounted the prior week to around $800 Canadian including taxes. Hard to go wrong at this price. Met group who booked 18 people through travel agent and paid $1,400 each..hope they had price drop protection...found out Sunwing bought Sell Off Vacations and Signature Vacations. Use to be able to get extra option choices etc but not anymore....it is a smart move though...why not make more money on both...soon will likely buy hotels too???Bars...were okay, staffing ready to please and clean. Riu package mentioned premium drinks everywhere....this was not the case. They did have some though. Did not have any good Canadian whisky like Crown, CC, or Wiser's...the one they said was Canadian I never heard of before still tasted a bit like scotch whisky. Did not have ginger ale either. If not requested, every drink was made with lower brands.Stayed at RIU's before...generally was always happy but not this time around. 24-7 snacks after hours were veggie plates nachos and cheese with hot dogs and hamburgers...of course there were none when were all lining up to go the airport for hours waiting...Found out on last day from regular seasoned travelers...at end of beach strip have a local restaurant that is very good, very inexpensive, had fresh catch of the day including lobster and shrimp. Said at the very least the food was hot to the table unlike the resort. Wish I knew before I left.
My wife and I just returned last night. We have travelled south for the past 23 years and have stayed in several riu resorts. Riu emerald although very nice, overall it didn't compare to the others we have stayed at. The check in was quick and easy, unfortunately it took us a very long time just to get to our room because of the slow, small and inadequate elevators. We arrived on a tuesday and hotel seemed half full but by Thursday the hotel filled up very quickly with locals. On numerous occasions we had to take the stairs due to the overcrowding, thankfully we were only on the 4th floor. My wife has a knee injury so walking the stairs made this very difficult. The room was plain with no colours but it was clean and we had a beautiful ocean view room. It was equipped with a small fridge stocked with water, pop and beer. Liquor dispenser was also located just above.The buffet was clean and the staff was amazing. They worked really hard, from the cooks, the waiters and the cleaning staff. I was really impressed. Bravo to all at the restaurants. The food was very good with a large selection available for all types of people.There are only 3 al la carte restaurants, chinese, Mexican, Italian, unfortunately 2/3 were buffets. I was disappointed we had to serve ourselves. The beach was nice and clean. You can walk into the water for about 10 meters before it got deep. The waves can be fun but at times but they can become a little strong. Be careful of the jellyfish, our friend was stung, if you do get stung walk over to the lifeguard, he has a vodka spray that will take the discomfort away.The pools are nice and clean but overcrowded and loud.I love to keep busy especially with beach vollyball but it was non existent. I'm very disappointed with the hotel staff responsible for organizing the games. In the brochures the hotel offers beach water crafts but we were told they no longer offer these activities. Riu should be taking this feature off your site.The evening entertainment was poor, and was mostly in Spanish due the number of locals at the resort. Not fair for the english speaking guests especially the children that look forward to some entertainment before bed.This riu was nice but I would rate this resort a 4 star.It appears that that reasort is catering to all locals only. I dont mind vacationing with locals, most of them were very pleasant even with limited english, but it was over crowded and I found a few very rude. Budding into food service lines and taking pool chairs that had towels on them...wow!Overall, I had a nice time and would return. Just hoping some changes are made in the near future.
We returned from Mazatlan just last week ,hotel is fabulous all view rooms and excellent views of beach. And sunset.very clean and great surroundings ...staff really great never waited for room service or drinks at the beach or specially bars.water was so clear and not rough we could swim all day ...pools were not crowded and there were no towels to save chairs ...plenty of them all around really great hotel we would go back.
Well, 3rd time there. I have never been to the same place 3 times and that must say something.Everything I have stated before, but somethings were even better.Better selection and variety of food at the buffet.Spent 4 nights in one of the Whirlpool Suite. Absolutely amazing. Almost a small apartment size. Most comfortable bed in the resort.Views never get boring and seeing the birds glide within feet of the balcony was amazing.Sunsets from the outside hot tub with a cold beer in hand. Priceless.Still a great price compared to many resorts.Very, very good, but do not expect a high 5 star. But that 5 star with more fine cuisine would not have all the boxes crossed like this place. 98% of the rooms. Amazing view. Great sound of the ocean with the patio door open. Great beach to walk for miles. Water clean and clear.Small village to walk to and explore near by with decent prices on most things.Service was friendly even though resort was full and went during a 4 day National Mexican holiday.Busy, but still peaceful and cannot wait to go again.
Pros: The beach is beautiful and you can walk for miles. While we were there the weather was spectacular each day, and the sunsets were breathtaking. The hotel is really well maintained. The the views from the rooms are incredible. Great resort for families. Food was good at the buffets, and the Mexican restaurant. Drinks were great. All but the bar pool were really clean. Property was very clean and well maintained. Wifi was great by the pools and in the lobby, and sometimes on the balcony. Staff was very helpful. City tour was great. Cons: Asian restaurant was not great. Elevators are slow, but chill out, you're on vacation. There are lots of kids/families, so be patient. The bar pool was murky from throngs of people drinking in it all day long, and I wasn't setting foot in there. The other pools were very clean. The bed wasn't super comfortable, and the bedding wasn't great either, but we were so tired it didn't matter much. Stone Island tour wasn't worth it. Long day, not great activities, I would have preferred to just hang out at the hotel instead.Other info: This is a very popular resort for Mexicans, and we were there during a Mexican long weekend, so it was super busy. This was my first Mexican vacation that actually felt like a Mexican vacation. Every other popular location is so westernized, you don't get a sense of the culture. I've read several reviews of this place complaining about the "locals." Get over it. If this resort was a four hour drive from my house you can bet I'd be there on a long weekend. Take some time to speak to the locals, learn some Spanish and chill out. That's my advice.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Unlimited local and imported beverages 24 hours a day
- In-room mini-bar and liquor dispenser (re-stocked regularly)
- Beach volleyball
- Table tennis
- 1 introductory scuba diving lesson in the pool
- Nightly entertainment
- Entrance to Disco and drinks
- 716 rooms
- 4 restaurants, buffet and a la carte (Asian, Mexican, Grill)
- 3 bars including swim-up bar
- 2 pools including children's pool
- Sun terrace
- Spa (fee)
- Fitness gym room
- Water sports
- Horseback riding (fee)
- Beauty salon/barber/hairdresser (fee)
- Shops on site
- WiFi in lobby
- Meeting rooms/Conference facility
- Laundry service
- Car rental
- Golf nearby
Hotel rooms include:
- Air conditioning
- Ceiling fan
- Satellite/cable Television
- Alarm clock radio
- In room safety deposit box
- Mini bar, Liquor dispenser
- Full Bathroom with Hairdryer
- Iron/Ironing board
- Balcony or Terrace
- Max occupancy 4
For the Kids - Kids' pool with slides and water features, Playground, Babysitting (fee) and RiuLand kid's club available.
Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.
Wedding Packages - Please inquire for details.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Riu Emerald BayMazatlan,Mexico
- Hotel Contacts
- Extra Info
Av. Sabalo-Cerritos #3404 zona costera cerritos Nuevo Mazatlán - Sinaloa, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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