Riu Emerald Bay

Resort Map
DISCLAIMER : Escapes.ca makes every effort to ensure that the hotel information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Kids
  • Weddings
  • Bonus
Our Opinion

The Riu Emerald Bay is nothing short of spectacular. Known for great service, a wide range or dining options and those popular in room liquor dispensers, Riu resorts are always a popular choice. Riu Emerald Bay is located north of Mazatlan, a bit outside of the main area. However, it is only a short 10 minute ride to the shopping and nightlife of the hotel zone. The nicest hotel in Mazatlan with exception to maybe the Pueblo Bonita Emerald Bay. This resort is great for families, couples and singles alike. Their weekly Mexican beach party is not to be missed.


The Riu Emerald Bay is an elegant resort located in Mazatlan, a lively coastal vacation destination bathed by the warm waters of the Pacific. Guests will be able to enjoy their holiday in a delightful atmosphere on a wide stretch of beach. The Riu Emerald Bay offers its guests outstanding service coupled with elegant facilities and endless amenities. An all inclusive vacation at Riu Emerald Bay is the perfect way to enjoy Mazatlan, the Pearl on the Pacific!

Location: Beachfront on Beach Bay, 12km from downtown Mazatlan and 32km from the airport.

tripadvisor Traveler Reviews
  • Mollis M :
Enjoyed our stay slightly upset with some guests

We stayed at the RIU last year for two weeks, then this past February for one week. Once again we enjoyed our stay. Would like to send a shout out to Louis and comment him for his awesome service again this year. It's nice being greeted everyday by all staff with a smile. Just a few things that would be nice to see: updated blankets, perhaps a thin duvet would be really nice. Some type of sound absorption in the lobby, sport bar, buffet and lounge. Even when these areas are not busy they sound PACKED. We actually avoided eating at the buffets because of all the noise. It is very nice having the option of eating outside the buffet area. It would be really nice if there were some type of bylaw enforced with regards to the beach bands. Every evening we went to sit on our balcony and enjoy the sunset we couldn't enjoy the peace and quiet of the ocean because there was always a beach band wailing away. The amount of garbage surrounding the streets near the resort is appalling. I feel the need to write how absolutely disgusted we are with some of the guests. The utter gluttony of some people is seriously disgusting. Some people allowed their children to fill 2 or 3 plates and not finish a thing. So much unnecessary waste. Some people in the eating areas were beyond pushy. It was the last time/first time they were going to eat. Unreal people! One last thing ....... I rarely saw people tipping. Do some research people! These people educate themselves to learn English and get a job at a resort. They rely on tips, not their wage. If their wages were to increase, most of us wouldn't be able to afford to vacation in Mexico. If you can afford to vacation, you can afford to tip!!

  • Mayumi S :
It was the best vacation in Mazatlan😍

It was third times to visit Mazatlan and Riu Emerald Bay Hotel! Jacuzzi suite is so comfortable, you can see nice sunset and ocean view from jacuzzi in balcony😍There is jacuzzi bath tub in the room too! Staff are so friendly and nice! Very clean hotel! We like breakfast, lots of kind of fresh juice , fresh fruit and salad”👍 Spa is very nice and clean too! Swedish massage and DR fish are good! There is a Jacuzzi and sauna😍Daytime we went to downtown by city bus in front of hotel! He very safety in town 😍 Lots of people complain about long wait for elevators, but not bad, our room was 20th floor,if use stair to 18th floor extra elevator there ! Free internet @ lobby , if pay extra u can use at room no nessasry to go lobby! Great service and met many nice hotel staff !We want to back Riu Emerald Bay again for sure😍

  • David K :
Excellent Hotel

Returned yesterday after 2 week vacation at Riu Emerald Bay. We had a wonderful stay. Chose this resort as previously stayed at Riu Vallarta and the price for here was great. Nothing fancy but great bang for your buck.Fussy people take note, you will find something to complain about, but then don't you always.Buffet was better than alot of the more expensive resorts we previously stayed at. Big shout out to Raphael Osuna who was amazing. The ala carts were just okay but no matter at this price we could go into town to eat easily and did.Pools were nice, only one was heated and it was much quieter as a result. The heated pool was full of families and a bit noisy for our liking. Swim up bar was on its own pool and my advice as others who previously stated, watch the people in it. They never come out. Elevators were fine not as slow as people complained. Bars and lobby great. Grounds are spotless and staff friendly and helpfull.Overall excellent value resort.Beach was amazing

  • Saskatchewan-Group : Regina, Sask
Riu Visit

Just returned from 2 weeks at the Riu Emerald Bay resort in Mazatlán. Pros:-very nice hotel..property is kept in excellent condition -food was great...lots of variety and good quality. Some days they cooked lunch right on the beach...awesome. Pork chops, pasta, omelettes, fruit, mashed potatoes and gravy were exceptionally good.-day activity group was great...always something to do. Special recognition to Larissa (our bingo calling girl), Leslie (yoga, aqua size and stretching)-beach party was great...held twice when we were there. Very good. Takes them most of the day to set up...is a major undertaking. -nightly entertainment is good especially when they have the nights with the professionals dancers, the hotel crew doing Rock Station, and the 60,70,80s in the disco.-service was excellent...special mention to Edgar and Ana at breakfast, Eduardo and Felipe at the pool, and of course the hardest working crew in the lobby bar...Jose, Pancho, and Pedro. -maid service was excellent. Plus if you needed water it was no problem getting it delivered to your room. -money exchange was a simple process...we only exchanged Canadian money to peso at a fair rate.-didn’t have a massage at the hotel but just to the right of the hotel on the beach we got a 1hr massage for $30CAD, $400 peso or $25USD. Well worth it.-the beach area was the finest we seen on the pacific side of Mexico...nice sand and easy to walk.-there are no vendors bothering you on the beach area that is roped off. -beer and clam, Caesars were great...clam was good. Cons: Nothing major-we expect to be able to use all at an all-inclusive hotel but were required to pay for billiards. It wasn’t the cost..just the annoyance factor. -the hotel lobby bar needs to add a live band. There were a few bands in the lower lobby area but in most resort we have been too, there is always a band in the lobby bar area. Great place for socializing and dancing. The area is very big. Also need to improve the acoustics in the lobby bar to muffle the noise. -the alcohol was sub par...need more major label alcohol...Malibu, Shmiroff, etc. Overall it is a great resort in a great location on the beach. Other:-went into a bar within walking distance for an afternoon ...Pacifico beers $20pesos happy hour. No issues-didn’t do any outside excursions due to per-se security issues but all seemed ok (seen more in Ixtapa last year)

  • brendab1958 : Fort Smith, Canada
Great hotel!

I stayed here for two weeks starting in January 22. This has got to be the cleanest hotel I have stayed in. No bugs, not even and ant or a gecko. The housekeepers are amazing. Felt a little bad when I saw her cleaning the patio door track with a toothbrush. They dust and mop everyday. My bed linens were changed everyday, I saw them do it! My fridge was very well stocked. Television was okay, 4 English channels, but there was porn on one early in the evening. But I wasn't there to watch tv. The food was unbelievable. Something for everyone. Had filet mignon on Super Bowl Sunday along with fresh seafood. There are the a la cartes. Asian ( shrimp soup was amazing). Mexican,which I did go to. Italian, they serve the best prime rib. This resort also has the most awesome mashed potatoes. The seafood stew was a great first meal to start my holiday (pic #2). They is lots of choices for everyone, including the kids. There are two pools, neither of which is heated and it was like crawling into an ice bucket. There is not much to do as far as activities but it was a great holiday. There are tours to go and all are within a reasonable price. I saw baby turtles hatching right in front of the hotel and humpback whales! I had a good holiday

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 meals daily plus snacks
  • A la carte dining without reservations
  • Unlimited local and imported beverages 24 hours a day
  • In-room mini-bar and liquor dispenser (re-stocked regularly)
  • Beach volleyball
  • Table tennis
  • Windsurfing
  • Sailing
  • 1 introductory scuba diving lesson in the pool
  • Nightly entertainment
  • Entrance to Disco and drinks
  • 716 rooms
  • 4 restaurants, buffet and a la carte (Asian, Mexican, Grill)
  • 3 bars including swim-up bar
  • Nightclub
  • 2 pools including children's pool
  • Jacuzzi
  • Sun terrace
  • Spa (fee)
  • Fitness gym room
  • Water sports
  • Horseback riding (fee)
  • Beauty salon/barber/hairdresser (fee)
  • Shops on site
  • WiFi in lobby
  • Meeting rooms/Conference facility
  • Laundry service
  • Car rental
  • Golf nearby

Hotel rooms include:

  • Air conditioning
  • Ceiling fan
  • Satellite/cable Television
  • Alarm clock radio
  • Phone
  • In room safety deposit box
  • Mini bar, Liquor dispenser
  • Full Bathroom with Hairdryer
  • Iron/Ironing board
  • Balcony or Terrace
  • Max occupancy 4

For the Kids - Kids' pool with slides and water features, Playground, Babysitting (fee) and RiuLand kid's club available.

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Riu Emerald Bay

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Emerald Bay
Av. Sabalo-Cerritos #3404 zona costera cerritos Nuevo Mazatlán - Sinaloa, Mazatlan 82110 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.