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Note: Our office and phone lines will be closed for the Victoria Day holiday on Monday, May 22. Online booking for vacation packages is available anytime.

Riu Emerald Bay

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Our Opinion

The Riu Emerald Bay is nothing short of spectacular. Known for great service, a wide range or dining options and those popular in room liquor dispensers, Riu resorts are always a popular choice. Riu Emerald Bay is located north of Mazatlan, a bit outside of the main area. However, it is only a short 10 minute ride to the shopping and nightlife of the hotel zone. The nicest hotel in Mazatlan with exception to maybe the Pueblo Bonita Emerald Bay. This resort is great for families, couples and singles alike. Their weekly Mexican beach party is not to be missed.


The Riu Emerald Bay is an elegant resort located in Mazatlan, a lively coastal vacation destination bathed by the warm waters of the Pacific. Guests will be able to enjoy their holiday in a delightful atmosphere on a wide stretch of beach. The Riu Emerald Bay offers its guests outstanding service coupled with elegant facilities and endless amenities. An all inclusive vacation at Riu Emerald Bay is the perfect way to enjoy Mazatlan, the Pearl on the Pacific!

Location: Beachfront on Beach Bay, 12km from downtown Mazatlan and 32km from the airport.

tripadvisor Traveler Reviews
  • WEAREGONE5585 : texas

Pros:We love Riu Resorts. The staff is always attentive, polite, and respectful. The resorts are always clean, the decor extremely tasteful, the surrounding gardens beautiful. The food is always good with a large selection of entrees. The Hotel Riu Emerald Bay in Mazatlan is all of these things.Cons:This is not a peaceful resort. It seemed that it was always in chaos, at the pools, restaurants, etc. There seems to be no rules in the pool area. There is always a dueling speaker war of loud music, this is not from the resort. The clientele themselves bring their own speakers and music. There is also no need for diaper wipes when you can use the pool to wash off your baby's messy bottom, you also seem to be allowed to eat in the pool. No one from the resort is walking the perimeter of the pools to correct any behavior.A PERSONAL CONFRONTATION:My husband and I are in our early sixties. A very large boy (approximately 12 or 13) jumped into the pool on to my husband hurting his shoulder. My husband let out a scream of "Hey" and I asked the child did he not see us, there was a language barrier. He proceeded to swim to his family of about 15 people of all ages, old, middle, young and told them something. They then started to laugh and splashed water at us. Within seconds three men in their early twenties surrounded us being very intimidating. After a few minutes we were finally able to leave the poolConclusion:The clientele of this resort is not diversified. For more diversity I suggest the Hotel Riu Palace Pacifico or Riu Jalisco in Vallarta, both we found very enjoyable.

  • Jessica N :
Beautiful property, average service

This was my first time to Mazatlan, after having been to Riviera Maya and Puerto Vallarta. I've stayed in various all inclusives, include 3 Riu resorts, Sandals, and Beaches before (for reference).Like all Riu resorts, the grounds are beautifully maintained, and the rooms are spacious and well kept. We stayed in a standard king room, and the best was better than anticipated. The air conditioning was fantastic, and we had a 12th floor view, which was beautiful! The downside to being on the 12th floor, is that the elevators were a pain in the butt. We'd have to wait sometimes longer than 5 minutes, and when the elevator came, it was already full! My husband and I and another couple came April 29 - May 6, and we fell in between two Mexican holidays, and the resort was jam packed, so that could have been part of the problem.Because the resort was so packed, it was impossible to get a chair by the pool if you went down after breakfast (around 10:00). There were places at the beach, so if you're cool with that, there is that alternative. While we were there, the surf was too large and undertow too strong to go into the ocean, and there were many, many jellyfish washed up on the beach. But, I can tell you the sunsets were absolutely phenomenal! We also walked down to the end of the beach and had lunch at the restaurant down there, and it was very good with great, friendly service :)As for the food at the resort, I have to say the alcohol selection was good! You have to request the better booze - they had Captain Morgan, Absolute, and Smirnoff that made me happy, and if you slide them a tip everyday (usually 50-100pesos), they make sure your drink is never empty. The buffets were sub-par for me, but I'm not a huge buffet-goer. We were able to eat at the Asian restaurant, and I found the food the best here - quite happy after that meal! The last thing I'd say, is that if you are wanting to get out to the town and go explore, this resort is quite a bit away from the Malecon. We were able to hire an open-air taxi for around 150-200 pesos to take us to the golden zone, but it was a bit steeper if you wanted to go farther. Just food for thought when you are booking.Overall, the resort is nice - you always know what you're getting room and grounds wise at Riu - very consistent there. The food and beach were meh/subpar. I'd rather go to Puerto Vallarta for better, more lush scenery and for more options outside of the resort. I don't think I'd return to Mazatlan overall, and not Riu Emerald Bay (probably would do a condo instead).

  • Jodi B : Vancouver, Canada
Simply Amazing.

Staff are amazing, rooms very clean, food is out of this world. If any one is complaining about the food in their reviews do not listen to this wining. The food is amazing here!! The beach is stunning,

  • M7little :
MARCH 2017

Awesome resort - clean - great food - friendly staff - great ocean view - nice rms- elevator is NOT slow - nice massage down the beach 5 min walk - 30.00 for 1 hr- short flight from Edmonton - would definitly recommend

  • Hoover2002 :
Friendly and clean

We recently stayed at the Riu. It is a large hotel but every room has a view of the ocean. There are four pools which gives everyone lots of room. I was not overly impressed with the a la carte restaurants but the regular buffet was great. The alcohol was plentiful and you could get whatever you wanted. Hard liquor dispensers and beer in the room, bar at poolside, several in the lounge area, one was open 24 hours. The hotel and beach were spotlessly clean. You could walk on the beach for ages. We went to a small hut on the beach for a massage it was excellent. The staff was super friendly. I wasn't sure what to expect but I would go back.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • A la carte dining without reservations
  • Unlimited local and imported beverages 24 hours a day
  • In-room mini-bar and liquor dispenser (re-stocked regularly)
  • Beach volleyball
  • Table tennis
  • Windsurfing
  • Sailing
  • 1 introductory scuba diving lesson in the pool
  • Nightly entertainment
  • Entrance to Disco and drinks
  • 716 rooms
  • 4 restaurants, buffet and a la carte (Asian, Mexican, Grill)
  • 3 bars including swim-up bar
  • Nightclub
  • 2 pools including children's pool
  • Jacuzzi
  • Sun terrace
  • Spa (fee)
  • Fitness gym room
  • Water sports
  • Horseback riding (fee)
  • Beauty salon/barber/hairdresser (fee)
  • Shops on site
  • WiFi in lobby
  • Meeting rooms/Conference facility
  • Laundry service
  • Car rental
  • Golf nearby

Hotel rooms include:

  • Air conditioning
  • Ceiling fan
  • Satellite/cable Television
  • Alarm clock radio
  • Phone
  • In room safety deposit box
  • Mini bar, Liquor dispenser
  • Full Bathroom with Hairdryer
  • Iron/Ironing board
  • Balcony or Terrace
  • Max occupancy 4

For the Kids - Kids' pool with slides and water features, Playground, Babysitting (fee) and RiuLand kid's club available.

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Riu Emerald Bay

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Emerald Bay
Av. Sabalo-Cerritos #3404 zona costera cerritos Nuevo Mazatlán - Sinaloa, Mazatlan 82110 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.