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Riu Emerald Bay

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Our Opinion

The Riu Emerald Bay is nothing short of spectacular. Known for great service, a wide range or dining options and those popular in room liquor dispensers, Riu resorts are always a popular choice. Riu Emerald Bay is located north of Mazatlan, a bit outside of the main area. However, it is only a short 10 minute ride to the shopping and nightlife of the hotel zone. The nicest hotel in Mazatlan with exception to maybe the Pueblo Bonita Emerald Bay. This resort is great for families, couples and singles alike. Their weekly Mexican beach party is not to be missed.


Overview

The Riu Emerald Bay is an elegant resort located in Mazatlan, a lively coastal vacation destination bathed by the warm waters of the Pacific. Guests will be able to enjoy their holiday in a delightful atmosphere on a wide stretch of beach. The Riu Emerald Bay offers its guests outstanding service coupled with elegant facilities and endless amenities. An all inclusive vacation at Riu Emerald Bay is the perfect way to enjoy Mazatlan, the Pearl on the Pacific!

Location: Beachfront on Beach Bay, 12km from downtown Mazatlan and 32km from the airport.


tripadvisor Traveler Reviews
  • cheftod67 : Chandler, Arizona
Riu Mazatlan 4.5 stars

Went on a mini vacation to Mazatlan and stayed at the Riu. I rated a 4 but really should be a 4.5 but TripAdvisor does not have half points. Riu. Would have been a 5 but the room had dust bunnies on the wall where the vent was for the air conditioning and the fire alarm. It was awesome from the beginning except what is listed above in the room. The room was very clean and decorated nicely. Tv was a little small and fuzzy picture but that didn’t bother me do to I was there only to sleep. It would have been nice to have a coffee maker in the room, so you could make a cup in the morning and enjoy drinking it on the balcony with the beautiful view of the ocean. Instead you have to get dressed and go down to the lower level for breakfast. The pools were very nice and even had an area for small kids with water slides and playground area. Basically have 3 different pools all very nice only thing is that the pools close when it gets dark around 7pm.Beach area was awesome., sand was nice and fine and soft on the feet. There are lifeguards at beach and pool areas but their off duty at 5 pm.The grounds at the Riu are kept up very nice, it is so lush and tropical. There is a sports bar that’s open 24 hrs. A stage for acts to perform on a nightly basis, we watched one and it was very good show. The food at the Riu is pretty good for being a all you can eat buffet. There is so much food and all different kinds you are sick of food by the end of your trip. There are 2 other restaurants there that are buffets also but you have to make reservations for them. We ate at the bamboo which is Asian, it was delicious. All beverages are free just have to ask.The staff was amazing and they are the ones that make the property shine. The staff was very attentive to our needs and requests. A big shout out to all the kitchen and restaurant staff. They were so polite and accommodating with my family. You see the foodservice staff the most because you have to eat. We ate at the Riu for all meals except when we went to the malecon and had Moriscos on the beach.All and all I give the Riu a 4.5 score and on our next destination will check out a different Riu property. Great job to all the staff at the Riu

  • heliodorol2017 : Fullerton, California
Awesome Riu Emerald Bay

Mazatlan the land of deer. Great time at the Riu Emerald Bay all inclusive food is good friendly service. At the pool they have different activities wich if you want to have fun and can decide they have cordinators arranging different activites such like waterpolo game, vollyball, aerobics in the pooland out also a foam party in the pool with the DJ pumping . Beach soccer, beach volleyball and at night a show at the convention center a night club sports bar everything in one place. Good Family place it has a pool bar for the adults and a play pen pool for younger todlers.

  • BriannaKathryn : Whitehorse, Canada
Best deal on the Pacific!

Loved the hotel, the food, the people and the location! Got an upgraded room when we arrived, check in process was quick. The restaurant down the beach is to die for. Make sure to go get some tequila from them as soon as you get there. Only downside was the water was unswimmable our entire stay.

  • Marcela P :
Vacation on a budget

Must be noted that this was my first all inclusive resort experience. When converted to pesos we paid over $300/pp for 3 nights. You can tell it's a more affordable type of resort. I had a great experience overall with a few exceptions. Airport is about 30 minutes away. When we arrived we were greeted with drinks. The lobby has no AC and the weather is humid. We stayed on the 20th floor and it had a great view of the beach but we had issues with our toilet. Our room was OK but we didn't spend a lot of time there. Bring your own toiletries since their products are cheap. Some rooms have hot tubs on the balcony. Bars and mobile bars are available at every corner. You don't have to leave the premises at all, unless you want to venture out and explore the city which is about 20 minutes away. I was happy with the food options and they're all buffet style so there's many choices. Wifi is only available in the public areas and your balcony. The nightly dance shows were great, but again they're outdoors and the weather is humid. The disco was small and music wasn't quite my taste. Check out on a Sunday is chaotic. Wait times for elevators were ridiculous and almost all of them were packed by the time they got to us. Keys are deactivated at 11 am on check out date. But the staff does a great job at managing the checkout process. If you're low maintenance and patient, I recommend.Pros:All rooms are beach frontBeautiful landscape and sightsFriendly staffFood available practically all daySwim up barCan drink anywhereEnough pool room for everyone24 hour sports barCons:There are not enough elevators for the capacity of guests. Be prepared to wait for elevators, especially at peak hours and if you are in higher floors.No AC in the lobby or elevators

  • Fernando D :
Excellent experience! Just a little suggestions...

First of all, I have to comment that my visit was on no-vacations days, so the hotel was not so crowded (50% aprox). The check in was really fast and we were served a welcome cocktail. We were assigned on the 9th floor and room was very well located with an awesome view, clean and full of drinks. Restaurants variety are awesome but try to eat in the specialties ( Asian and Mexican food) they are really good, my favorite was Tabasco and Andres was really Kindle with us ( sorry not having more info to be identified), he explained us all about the food and service was great, try the shrimp cocktail, simply amazing and in the Asian I loved the ribs. The pool bar is excellent and you can take your drinks to the beach, which is in front of the hotel, variety of drinks are OK. The sport bar offers you a hockey table game and pool tables, excellent place to watch sports. Pacha disco is good, you can dance a lot. The night shows are awesome and scenario is really cute. All staff service very Kindle and excellent, spa is included! Don't miss it... In general, excellent experience to be in this hotel, I've only a few suggestions to the management that, in my opinion, would improve our experience: 1. Lights on the room terrace2. I think access to the tub is not so easy, maybe one stair cold be fine3. I prefer natural orange juice in the morning, instead of machine made4. The Tuesdays performance didn't like me at all, I'd prefer to have maybe some regional dance show Hope to be back soon

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • A la carte dining without reservations
  • Unlimited local and imported beverages 24 hours a day
  • In-room mini-bar and liquor dispenser (re-stocked regularly)
  • Beach volleyball
  • Table tennis
  • Windsurfing
  • Sailing
  • 1 introductory scuba diving lesson in the pool
  • Nightly entertainment
  • Entrance to Disco and drinks
  • 716 rooms
  • 4 restaurants, buffet and a la carte (Asian, Mexican, Grill)
  • 3 bars including swim-up bar
  • Nightclub
  • 2 pools including children's pool
  • Jacuzzi
  • Sun terrace
  • Spa (fee)
  • Fitness gym room
  • Water sports
  • Horseback riding (fee)
  • Beauty salon/barber/hairdresser (fee)
  • Shops on site
  • WiFi in lobby
  • Meeting rooms/Conference facility
  • Laundry service
  • Car rental
  • Golf nearby

Hotel rooms include:

  • Air conditioning
  • Ceiling fan
  • Satellite/cable Television
  • Alarm clock radio
  • Phone
  • In room safety deposit box
  • Mini bar, Liquor dispenser
  • Full Bathroom with Hairdryer
  • Iron/Ironing board
  • Balcony or Terrace
  • Max occupancy 4

For the Kids - Kids' pool with slides and water features, Playground, Babysitting (fee) and RiuLand kid's club available.

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Riu Emerald Bay
    Mazatlan,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Riu Emerald Bay
Av. Sabalo-Cerritos #3404 zona costera cerritos Nuevo Mazatlán - Sinaloa, Mazatlan 82110 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.