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Riu Emerald Bay

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Our Opinion

The Riu Emerald Bay is nothing short of spectacular. Known for great service, a wide range or dining options and those popular in room liquor dispensers, Riu resorts are always a popular choice. Riu Emerald Bay is located north of Mazatlan, a bit outside of the main area. However, it is only a short 10 minute ride to the shopping and nightlife of the hotel zone. The nicest hotel in Mazatlan with exception to maybe the Pueblo Bonita Emerald Bay. This resort is great for families, couples and singles alike. Their weekly Mexican beach party is not to be missed.


The Riu Emerald Bay is an elegant resort located in Mazatlan, a lively coastal vacation destination bathed by the warm waters of the Pacific. Guests will be able to enjoy their holiday in a delightful atmosphere on a wide stretch of beach. The Riu Emerald Bay offers its guests outstanding service coupled with elegant facilities and endless amenities. An all inclusive vacation at Riu Emerald Bay is the perfect way to enjoy Mazatlan, the Pearl on the Pacific!

Location: Beachfront on Beach Bay, 12km from downtown Mazatlan and 32km from the airport.

tripadvisor Traveler Reviews
  • TravelerJn00 : McAllen, Texas

The check in was fast, the ladies at the front desk very attentive and cordial. The room is average sized and also we got problems with the shower, hot water didn't work and also the toilet was broken. The Food was average nothing special actually a bit tasteless. Pretty far from were everything happens in Mazatlan.

  • Allison H : Calgary, Canada
January trip - belated review

Just realized I never actually finished writing this review. I enjoyed the Riu, I am a travel agent that came with a big group and it was perfect for groups as the common areas were relatively close together and it was easy to find people. The food was great, tons of choices, drinks were great, service as well. Pools were cold!!! Rooms were comfortable, not a lot of outlets, and no free wi-fi in the rooms, but I was able to get a signal on the balcony. I was only on the 3rd floor though. Never had a problem with the elevators, the longest I waited was maaaaaybe 3 minutes and that's a stretch. Took the stairs sometimes too being on a lower floor. The resort is a little far from town, but taking a Palmina(sp?) and a red truck into town was a super fun experience and I'm glad we got to do that too. Walking down the beach to shops was fun as well, it's a really nice long beach. I'd go back, it was a really fun week!

  • Anita F :
Found it a little boring at times.

We liked the all inclusive, but wished there was some waterfront activities and water activities that we could've done right there at the hotel. Instead we paid for excursions to experience those things, like kayaking and snorkelling...

  • AshleyV_318 : Winnipeg
Decent hotel - You get what you pay for

Overall, we had a good time at the Riu Emerald Bay. The grounds, restaurants and our room were all very clean. The food was just okay. The lunch buffet and limited dinner options got tiresome after day 3, but we also got a very discounted rate on this hotel and were just looking for sun and beach over the Christmas break and this hotel provided that. One challenge we found was you had to wake up each morning to make your a-la carte reservations. This was really annoying. At other hotels we have been to in Mexico, we met with the concierge on the first day we got there and booked our a-la-carte restaurants for the week. Even if I woke up "early" for a vacation and went to the lobby by 8am there was nothing available. One major plus was there were lots of different areas around the hotel and you never had to fight for a chair. If you wanted a party, there was a pool for that. If you wanted peace and quiet, there was a pool for that too. The beach was beautiful and there were endless chair options there too! Overall, I would give this hotel 3/5.

  • WEAREGONE5585 : texas

Pros:We love Riu Resorts. The staff is always attentive, polite, and respectful. The resorts are always clean, the decor extremely tasteful, the surrounding gardens beautiful. The food is always good with a large selection of entrees. The Hotel Riu Emerald Bay in Mazatlan is all of these things.Cons:This is not a peaceful resort. It seemed that it was always in chaos, at the pools, restaurants, etc. There seems to be no rules in the pool area. There is always a dueling speaker war of loud music, this is not from the resort. The clientele themselves bring their own speakers and music. There is also no need for diaper wipes when you can use the pool to wash off your baby's messy bottom, you also seem to be allowed to eat in the pool. No one from the resort is walking the perimeter of the pools to correct any behavior.A PERSONAL CONFRONTATION:My husband and I are in our early sixties. A very large boy (approximately 12 or 13) jumped into the pool on to my husband hurting his shoulder. My husband let out a scream of "Hey" and I asked the child did he not see us, there was a language barrier. He proceeded to swim to his family of about 15 people of all ages, old, middle, young and told them something. They then started to laugh and splashed water at us. Within seconds three men in their early twenties surrounded us being very intimidating. After a few minutes we were finally able to leave the poolConclusion:The clientele of this resort is not diversified. For more diversity I suggest the Hotel Riu Palace Pacifico or Riu Jalisco in Vallarta, both we found very enjoyable.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • A la carte dining without reservations
  • Unlimited local and imported beverages 24 hours a day
  • In-room mini-bar and liquor dispenser (re-stocked regularly)
  • Beach volleyball
  • Table tennis
  • Windsurfing
  • Sailing
  • 1 introductory scuba diving lesson in the pool
  • Nightly entertainment
  • Entrance to Disco and drinks
  • 716 rooms
  • 4 restaurants, buffet and a la carte (Asian, Mexican, Grill)
  • 3 bars including swim-up bar
  • Nightclub
  • 2 pools including children's pool
  • Jacuzzi
  • Sun terrace
  • Spa (fee)
  • Fitness gym room
  • Water sports
  • Horseback riding (fee)
  • Beauty salon/barber/hairdresser (fee)
  • Shops on site
  • WiFi in lobby
  • Meeting rooms/Conference facility
  • Laundry service
  • Car rental
  • Golf nearby

Hotel rooms include:

  • Air conditioning
  • Ceiling fan
  • Satellite/cable Television
  • Alarm clock radio
  • Phone
  • In room safety deposit box
  • Mini bar, Liquor dispenser
  • Full Bathroom with Hairdryer
  • Iron/Ironing board
  • Balcony or Terrace
  • Max occupancy 4

For the Kids - Kids' pool with slides and water features, Playground, Babysitting (fee) and RiuLand kid's club available.

Honeymoon Bonus - Surprise welcome gift in your room, King-size bed, Late check-out, and Complimentary upgrade to next available room class. Request at time of booking. Proof of marriage required. Subject to availability and subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Riu Emerald Bay

  • Hotel Contacts
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Hotel Riu Emerald Bay
Av. Sabalo-Cerritos #3404 zona costera cerritos Nuevo Mazatlán - Sinaloa, Mazatlan 82110 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.