Royal Villas Resort
- What's Included
- All Inclusive Features
The suites here need refurbishing and much deep cleaning. Floors were dirty, and there was blood on the bathroom door. The lobby area is very dark during the day. The Jr. Suites have an extremely small and not well-equipped kitchen area. Most employees were not friendly or helpful. We had breakfast one day and, although the food was good, it was not warm enough. The pool is nice and warm and overlooks the beach and ocean. We had a fairly nice stay despite the preceding observations, but would probably not stay here again.
We had a blast..we stayed in the 1 bedroom suite and were there for 7 days...we did the all inclusive and loved it 👍 would love to go back again soon... the staff was great and friendly, the rooms were super clean. Great Food and drinks
We stayed at Royal Villas for 7 days with the all inclusive package through Sunwing. Pros:- nice view of sunset over the ocean- good sized rooms- mini fridge, drip coffee maker, microwave, dishes/pots/cutlery, cooktop, iron, ironing board in the room- wifi speed is good when you are connected (it boots you off every few minutes)- servers are all very friendly- pool is big and heated- Mexican food is pretty good - nice big shower but some rooms took about 10 minutes to warm up- uncomfortable beds- a couple English tv channels- location a short walk from the shops along what is known as the golden zoneCons:- the good service comes to a halt on the day you leave. Our flight home departed at 7:15pm and our shuttle wasn't scheduled to pick us up until 3:45pm. They told us the all inclusive package ended at 11am. On our arrival day we didn't get to the hotel until 9pm. We explained this to the desk staff and insisted our all inclusive should be all included until we leave especially considering we haven't been here for 7 full days. I called our sunwing contact who agreed with us and spoke to the desk staff. After time spent arguing they decided to let us have the all inclusive until 2pm... it was better than nothing but we were still shocked and not happy. Aside from the reservation manager who was professional and at least a little bit helpful, the desk staff were suddenly very rude and defensive on our last day- food service is slow - only 1 restaurant and 1 bar - the menu gets boring fast- lots of grease and salt on everything including veggies which were sparse- it was super difficult to get bottled water - on 2 occasions the staff said they needed to go to the store to buy some more - rooms smell musty and are damp/ humid/ mouldy- not the resorts fault but it is almost always cool and windy- no hot tub (there is a small hot tub like people have in their back yards but it wasn't ever opened)- towels are old and scratchy - shampoo and soap is awful - bring your own- not much worth doing in the area - we saw the cliff divers, malecon, old city square and all were Ok but not worth coming here for- street side rooms are super noisy and you can hear anytime a chair is moved on the floor above Overall we had a decent trip. We came for a traditional Mexican wedding and it was really really nice! Bottom line: if you are just looking for a vacation destination, I would look elsewhere. If you are coming to Mazatlan for a specific reason I would consider looking at other accommodations.
The staff at this property make it worth the stay. The rooms are clean, large, and ours with a partial ocean view was delightful. For those coming in from the Pacific Northwest, you may be surprised that Seattle's KOMO (ABC) is one of the primary English stations.The water in the pool was warm and clean and the service there was just as good. The guacamole is some of the best I've had and all of the food and beverages we enjoyed were superior.Typically, this kind of property would have scored better with us but there were a few issues. At least half of the time we had the TV on, it would automatically shift to a view of movies we could buy. It said on the screen "push exit to return" but there was no exit button nor was there any button that would let us watch TV. The air conditioning was VERY noisy -- if you like to sleep in a quiet room, fuggedaboutit. Finally, the windows in the skylights and adjacent to the view elevator were beyond filthy which completely denigrated the look of the place. Water pressure in the shower was poor and literally three Kleenex tissues could clog the toilet.Other than that, good stay and we would surely stay here again.
First the positives - resort staff are fantastic, special mention to Jose Luis and Brenda.Internet is free and very good.We had a 1 bedroom suite for 2 weeks. The furniture is old and dated, Sinks have cracks in them.The walls are very thin and you can hear every sound in the adjoining rooms, even the ping of the microwave.It is kept spotless by the staff.We were also stuck in an mandatory all inclusive plan which was overpriced. There is plenty of choices. When Brenda and Jose learned that my husband required gluten free, they went out of their way to provide alternatives. Pool area is tight and there are so many kids on the weekends throwing balls around that it is not pleasant.They allow smoking everywhere except in the main dining room. This is not nice at the pool when people think it's ok to get in the pool with a cigarette.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 125 rooms
- 2 restaurants
- 1 bar
- 1 pool
- Children's Section in Main Pool
- Fitness room
- Business services
- Conference facilities
- 24 hr front desk
- Golf nearby (fee)
- 2 Double Beds
- Air Conditioned
- Cable/Satellite TV, Pay Per View Movies
- Iron & Ironing board
- Clock Radio
- Full bathroom
- Hair Dryer
- Coffee/ Tea Maker
- Kitchenette with microwave, cookware, fridge, kitchen utensils
- Separate sitting area
- Sofa Bed
- Maximum occupancy 4, up to 2 children
Resort Location Map
Royal Villas ResortMazatlan,Mexico
- Hotel Contacts
- Extra Info
Calzada Camaron Sabalo No. 500, Mazatlan 82110 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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