- What's Included
- All Inclusive Features
The kids' activities here are amazing! Crown Paradise Club is one of the top kids hotels in Puerto Vallarta. The staff here are lively and active with activities going on everywhere. This is definitely a lively hotel! All the pools here are busy and loud, and the beach, although huge and beautiful, is full of beach vendors that won't leave you alone. If you want to relax, you'll have to stay in your room, which may not be that bad as they are well stocked and comfortable. The food and restaurants are top notch but the service at the bars isn't up to par. There is a disco on site with drinks included. This is also where the nightly entertainment takes place here. Did we also mention that there is a water park shaped like a giant pirate ship? Great for kids!
Oh boy, where to start here. First off, the hotel is right next to the cruise terminal and across the street from Wal Mart. Not a great location. It needs a major facelift. So dated! Check in was fine, but the staff wasn't the most welcoming. In fact, WE had to ask just how this "all inclusive" stuff worked! Our room, while updated, was gross. It was stuffy and small. The AC barely worked. The bathroom area was nice and spacious - I'll give that to them. They don't provide bottled water in the rooms which I find odd. The restaurants... There is a massive buffet in the main restaurant and while there is a large selection, nothing actually tasted good! We are NOT picky eaters whatsoever, and it was very challenging to find something we liked. Salads, fruits, and veggies were our go to when we were at the buffet. It was fine for breakfast because we don't eat much that early, but lunch and dinner? Not good. And the "specialty" restaurants? What a joke. You have to call between 8am and 2pm to make "reservations" to eat at the Italian, French, and Japanese restaurant. I appreciate how they try to make you feel special for dining at one of those, but the food isn't much better and FAR from authentic. At best, it was a nice change from the buffet. Overall I would say the food at all the restaurants were not the best quality. We ended up leaving for lunch and dinner and grabbing authentic food on the street. Now on to the bars... There is only one bar that is open MOST of the time, and it's packed with people! There are other bars that don't open until noon! Biggest mistake right there. Also, if they actually put a decent amount of booze in their drinks, people would not be ordering multiple of the same thing. Also, you have to ask for "top shelf" liquor, or they give you the cheap stuff. The open bar experience was so poor, that I ended up buying my own booze at Wal Mart! I would ask them for a vodka soda, then put my own vodka in there, knowing there was maybe only a capful of "their" vodka in my drink. So sad. The beach/pools.... these were fine, no real complaints. Wish they could actually rope off the beach sellers from coming around, but that is the nature of Mexican beaches. Oh the beach towels - you have cards with numbers that you must exchange for towels, and you must do this daily. There is only ONE place in the entire resort to do this and that is on the beach. Makes no sense. The best highlight was the night performances. I would give those 5 stars. They have a talented group of people doing the water and fire shows. Props to that. Now to circle back to my title "We left 4 days early." We are not a fancy, all-inclusive type family, but thought this would be the perfect way (and a nice treat) to spend 10 days with our 11 year old twin boys. After a day trip to Sayulita turned into a second day trip, we realized Puerto Vallarta was simply not our gig. We wanted OUT. Too touristy, too mainstream, and after the amazing food and value in Sayulita, we decided to actually forfeit *4 nights* of our *PREPAID* vacation at Crown Paradise Club. Yup! 4 nights down the drain! We got the TRUE experience in the small surfer town of Sayulita and even booked a hostel. Yes, you heard that right. We went from all-inclusive, all paid for, to a hostel, and loved it immensely. Moral of the story/review is two-fold: 1. Don't stay in Puerto Vallarta 2. If you do, consider a different resort.
Our family of 4 stayed at this resort from November 21st-28th inclusive.Our children are 7 and 9 and we travelled with another family of 4 as well.This is our 7th visit to PV and we have stayed at various hotels in both PV and Nuevo Vallarta. This was by far the lowest class hotel that we have been to.I would rate this as a 3 star at best. Approx 90% of the GUESTS at this resort are Mexican which I have never encountered at an AI resort. CHECK IN:We arrived to the hotel at approximately noon and found a lobby completely PACKED with people. I figured there was a convention of some kind as 90% of the people were Mexican. Although the lobby was crazy and loud, we waited in line and we were quickly assisted by the front desk staff who were very friendly. No welcome drink or hot/cold towel at this place. Because we were early, our room was not ready until 3 and we were semi-checked in and told to come back to the counter at that time. We were given our wrist bands and our luggage was looked after by the friendly bell-boys.We headed to the pool to change in the washrooms, grabbed a beer and cooled down.We were checked into our room slightly after 3 pm as promised.ROOMS:Our room was located on the 3rd floor - Room # 308. We had a "family" room which consists of a King bed and a separate small room with an opening (not a door) which had a bunk bed. (3 could sleep in there as the bottom pulled out - trundle style)The first thing we noticed about the room was it was old/dated and smelly. There was a foul odour that we believe was coming from the shower drain. Normally the first thing I do on a trip is take pics of the room but there was nothing to brag about here, so no pics were taken. There were a lot of marks on the floor and furniture and it didn't seem "clean" to say the least. During our first evening, my daughter noticed little bugs in their room with the bunk bed. There were dozens of them. They appeared to be little ants of some kind and they were crawling all over the walls and even on the bedding. I understand being in a tropical place you will find tropical bugs and critters but this is the first time we have ever encountered this. We later saw a couple of cockaroaches around the resort. One was in the hallway right outside our room.The family rooms have a tiny balcony but it's on the back side facing the street so no pool/ocean or garden view. It was $300 to upgrade from a regular room to the family room just to get the bunk beds instead of 2 double beds. I don't believe the room size is much different. Housekeeping wasn't the greatest either. We had dropped a little piece of a cracker on the floor and it remained there by the dresser for the entire week. Also, there were a few times that we had to call for towels and the mini bar re-stocking was pretty bad to say the least. They really try to not give you bottled water and the only place you can get bottled water is in your room. None of the bars or bartenders or restaurants give you H20 in a bottle. If you can catch your maid or the guy who refills the mini bar, ask for extra to keep on hand to brush your teeth etc.The mini bar also isn't very cold so the beers in there (you get 1-2 a day) aren't worth drinking at that temperature.BARS:There are several drinks that you can get at the bars. A kids menu with cool character kiddie drinks that the children thought were pretty awesome. The one thing I found to be very strange was that they do not have straws at the bars. You get your drink without a straw and if you ask they don't have any. One night we asked for straws in one of the restaurants so we could keep them to bring down to the pool the next day.Go to your local dollar store and grab a pack of straws to bring if this is of importance to you. I'm not sure if it's the time of year (November) as I have NEVER seen this before in PV, but there were tons and tons of wasps. They look almost more like bees but they are indeed wasps. There are dozens upon dozens at the bar area and they will come around you if you leave your drink by the pool or spill anything. My husband got stung once but for the most part they seem slow and almost "drunk" flying around.The service was pretty good at the bar on the beach and the waiter/waitress service at the pool was AWESOME! Throw them some tips and your drinks are going to be flowing! RESTAURANTS:The buffet is not great at all. The food is mediocre and pretty sickening after a few days. There is a good omelette station for breakfast and the girl works hard and fast. The wait staff are pretty good for the most part in there but overall the food is pretty gross. There is ice cream that you scoop yourself which was a nice treat.The Italian was the worst a la carte restaurant of the 3. The service was horrible and slow and the food was not great at all. They do have a stand in the middle with bread and oils and balsalmic vinegars along with cheeses and grapes, etc to fill you up while waiting. The French was pretty good. My beef wasn't the greatest but a couple of our crew had the chicken and liked it. The cheese fondue is good and the salad with goat cheese was good as well. The portions are small so don't be shy to order a couple appetizers and a couple of entrees.The Asian was our favourite both for food and service. The wait staff were fast and friendly. The atmosphere was nice and the food was good. The tepinyaki meal was good and it was a combo with shrimp, beef and chicken. The appetizers were all very good as well and the wine flowed nicely. They have the deep fried Banana dessert which was awesome. We dined here twice.YOU NEED TO MAKE RESERVATIONS and they only allow you to make them one day in advance between 9 am and 2 pm. You have to call from your room phone or a lobby phone. Usually the dining times they offer are 6:30 or 8:30.You won't want to forget to do this or you will be eating at the buffet.Overall, the food quality to me was a 3 star at best.POOLS/BEACH:The pools and beach are very nice here. They make up for the cons of the resort.There is a nice warm pool by the buffet and Italian restaurant in the middle of the resort. There is a huge kiddie pool with a pirate ship and lots of slides for the little ones. There is an infinity pool where all of the action is - overlooking the ocean. This pool is colder but there are always fun activities going on here such as aerobics, volleyball and other games lead by the AWESOME entertainment staff.There is also an adults only pool which is more like a huge hot tub/swim up bar.The beach is nice with lots of loungers and little huts for shade. The ocean was very warm and the water was very clean and clear for this side of Mexico. No jelly fish or sting ray signs at this resort like we normally see. A lot of vendors but they were nice and not pushy. STAFF:The Entertainment staff and servers at the beach/pool truly make this resort AWESOME!!! They are so much fun and they are always engaging the guests in activities, especially the children. A huge shout out to Edgar, Sabah, Ethan and Norma! They made our trip SUPER awesome! There are nightly shows at Club Nitro just at the back side of the hotel and they were fun. Every night was a different show and they were all good, especially the dancing.TID BITS:This resort is close to the melacon. It's about $130-$150 pesos to go up town but always ask before you go. We were paying about that price and one day to come back a taxi driver told us $60 pesos and when we got to the resort he said $140. Rip off!There is a great massage place down the street when you leave the lobby. There are a couple so just watch, but the one we found was $20 for an hour or 2 for $35. It was a clean, nice place with super professional staff. My husband went 3 times and I went once.The resort is close to the airport as well. Maybe a 10 minute ride.The gift shops on site weren't nearly as expensive as some of the 5 star resorts we have stayed at. There is a MEGA store only about a 5 minute cab ride away if you need anything that may not be there.Overall, we had a great trip as we were with great company and made the most of the food and rooms but I wouldn't stay here again. It was approx $3500 Canadian for the week for the 4 of us and I wouldn't be happy to pay more than $3k for the week.You get what you pay for.Hope this review helps. I would be happy to answer any questions.Have fun in PV!
I traveled as a solo traveler to this 'family/child friendly' resort because of a great price I was able to get. Initially I was concerned it would be very noisy & too busy for me. I was very pleasantly surprised! There were a ton of families with young children but the children's area was very well managed and placed in a separate area....in fact it looked like soo much fun if I wasn't a 50+ year old guy I would have tried to go in there and play too :) I would visit again because I liked the beach location just south of the Cruise Ship terminal and very near the Galerias Mall with easy access to downtown as well.
We just got back from a week long trip and it was great! I was nervous taking three young kids (5,4, 11 months) as many reviews were mixed but I definitely didn't need to worry ! We were moved to a two bedroom suite on the time share side which was perfect for our family. If these rooms were available all the time we would be back many more times. The food was good. We never went to any of the a la cartes and ate at the buffet for breakfast and supper. There was always lots to choose from and we all thought it was good quality food! The kids loved the kids section of the buffet and the kids drinks. Pools were good . We were a bit disappointed with the kids club in terms of false advertising /language barrier . The website and room book say that the kids club is for ages 4-12 but it's really for ages 5-12. Our 4 year old was disappointed he couldn't go with his sister and cousins . The workers spoke some English but the kids were a bit scared bc they couldn't understand what was being said all the time, with that being said my daughter and her cousins did enjoy the time they spent there. We just checked in quite often to help communicate. Also another note kids club doesn't open until 10 am when the signs say 9 am. Overall it was a great trip and I would definitely go back if we could get the same room. resort was clean , food was good, workers were great and extremely nice. Thank you for making it a memorable family trip !
We booked this hotel off a deal from cheapcaribbean.com and it turned out to be a great vacation. The staff was fantastic and friendly throughout the entire stay, from check in to check out. We mentioned on check in (Sunday) that our son was having a birthday in a few days (Tuesday) and the staff remembered and decorated the room and sent a personalized little birthday cake for him. That was awesome. The rooms were moderate but clean, beds were a little firm for me, and we could only get one English channel on tv (CNN). We brought our tablets, so we watched those. But, that was all a small price to pay for the rest of a good time. Pools were great, kids loved them, especially the kids area/pool. The beach was right there and though not big, was totally sufficient for playing. Bars were great, the kids really liked that they could order their own special drinks. Buffet food was ok, again, kids really liked that they had their own kid-height section at the buffet and could pick their own foods. We ate at the Italian and Japanese restaurants, both were very good. We did not make it to any of the shows, as the kids were pooped and sleepy by that time. I really enjoyed our vacation and would stay at this hotel again with kids. The staff definitely made this a great vacation.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- A la carte dinning w/reservations
- Theme nights 2 times a week
- Unlimited Domestic brands, Domestic beer and House Wine
- Non-motorized water sports; Windsurfing
- Introductory scuba diving lesson in pool
- Giant chess and checkers
- Spanish lessons
- Daily activities
- Nightly entertainment
- 253 rooms in three 4-storey buildings
- 1 buffet restaurant
- 3 a la carte restaurants (International, Italian, Japanese)
- Snack bar
- 6 bars including Beach bar, Pool bar
- 3 pools
- Kid's pool and mini water park
- 2 tennis courts
- Gift shop
- Beauty salon
- Games room
- Room service (fee)
- Internet access (fee)
- Golf nearby
Garden or Pool View Rooms include:
- 2 double beds
- Cable TV
- In-room safe
- Full bathroom
- Coffee maker
- WiFi (fee)
- Balcony or terrace
- Max occ. 4 adults or 2 adults and 2 children
- 1 king bed, 1 bunk bed, 1 trundle bed
- Mountain view
- Max occ. 5, up to 3 children
Kids Deals - Kids 2-12 stay and eat free when sharing a room and existing bedding with 2 adults. Max 2 kids.
For the Kids - Kids 4-11 can enjoy supervised activities daily at the Kids' Club, Playground, kids pool, mini water park, and games room. Babysitting upon availability (fee).
Honeymoon Bonus - Honeymooners receive a special room decoration, bottle of champagne in room at arrival. Request at time of booking. Proof of marriage is required upon check-in.
Wedding Packages - Available, please inquire for details.
Golf Bonus - Golf packages available which include: unlimited golf green fees, a shared golf cart, range balls, taxes a 15% discount at the restaurant and a 15% discount on club rentals. Please inquire for prices. Caddies are available upon request at an additional charge. Tee-off times need to be reserved at least 24 hours in advance via email: email@example.com and clients must provide their booking number. Promotions may only be available from select tour operators and are subject to change.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Crown Paradise ClubPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
Av de las Garzas 1 Zona Hotelera Norte, Puerto Vallarta 48333 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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