Hacienda Buenaventura Hotel Spa & Beach Club
- What's Included
- All Inclusive Features
Located across the street from the beach, however there is a free shuttle that runs every few minutes to the beach. The Hacienda has its own private beach area, but it is small and can get crowded. Clients going to this hotel should know what an excellent spa it has! It's tranquil, peaceful, and beautiful. It even has an authentic "Mexican sauna". The rooms are quaint and cute, and the hotel is built in an old Spanish style (courtyard in the middle.) The pool is a fair size. This hotel offers both all-inclusive and European plan packages. The Hacienda Hotel is a good, authentic Mexico 3 star hotel.
This was our 3rd year visiting Sierra Lago, always in April spending between 3 & 4 days. As the previous reviews noted the weakest link at this resort was the food and I agreed. Very happy to report that this has been addressed. Breakfast, lunch and dinner have greatly improved, both in quality and sophistication. The service was sincere and helpful including the reception which had been noted in previous reviews as a challenge. We were greeted with a smile and helpfulness. The grounds and overall mountain environment is the special draw for this resort. It is a place to relax and listen to the "quiet". Yes, the road to get there is a challenge, but that is why it's a special location. Johnathon (server), Patty (reception) Fernado (housekeeping) and Issac (kitchen) helped make the trip great.
The place is stunning. The suites...Great! The staff great! Still here; and after 2 meals I give the lunch a 3.5 and the breakfast a 2 based on the sides being cold. We look forward to dinner. Reception is ok but had hoped to have an easier time communicating as our Spanish is poor. The resort website should state that there is almost nothing for those who are mobility impaired and there should be explicit statements to this effect. And I would suggest they offer helicopter service as an option; We feared for our life for many kilometers an this logging road on top of the mountains. We would pay mucho for helicopter service.
Massive potential but falls very short on service, food & amenities. 1. Service: upon arrival we were asked to pay 'up front' - odd, but basically she requested even before we sat down? The receptionist was not overly welcoming & I had to drill her on what was available, etc. most questions were answered with a no. No room service, can only eat dinner from 8:30pm - 10:30pm. Not huge deal but it all set a tone of lackluster customer service.2. Food: we were warned by friends in advance that the food isn't good. They were right. We had a lunch - frozen fish with cold veggies & boiled chicken with Brussels sprouts. Not the best.... At all. The next day we tried breakfast - it was cold by the time it came. They have zero idea or staff who know how to create resort food. It is quite unbelievable considering the effort that has gone into the resort in other areas.3. Amenities: the bed was like cement covered with a sheet. The worst we have ever encountered in the world. Scalding hot water or ice cold were the only options in the room. The gas fireplace was cut off by the staff at 8am - and believe me....it's still needed then! It barely warmed the room (in The hot season) They would bang on the door at 10pm to deliver cookies....so nice... But with a two year old...maybe not such a nice idea? Our two year old fell off the 3 foot unguarded drop between floors - thank god he was ok...but they had ZERO medical supply - no Tylenol....nothing. Please bring medical supplies - should you need something on an emergency it's a 35 minute drive to Mascota. Positive - the room was very cozy Mexican cabin. The grounds were beautiful. The ground staff were very nice. The horses were the healthiest we have seen anywhere. It's very tranquil and special area.In our opinion - this facility could be 5 star with better trained reception, a chef and new beds. I'd be up there every weekend if I could eat & sleep comfortably. In the end....the receptionist didn't ask us how we liked our stay, is your baby ok?, or a thank you for coming... We Just paid our final ancillary items and left. I don't think we will be back.....unfortunately.
What a beautiful place to visit! Peaceful and relaxing! We stayed in Sierra Lago for one night in April. The weather was perfect! We didn't do all inclusive. Dinner was fantastic - spent about MX $1000 for four people ( steak, two chicken dinners and fish staffed with seafood!) Breakfast was OK. Bikes and paddle boats are included, and we had a blast! Next day we went horse riding ( not included, but very affordable). Most of the staff doesn't speak English, but we didn't have problems.The grounds are beautifully maintained and a lot of art sculptures. Very quiet and peaceful. We were there Monday and Tuesday and just a few other people were in the resort.It is not far from Puerto Vallarta - about three hours drive. I would go there again. Very romantic place for a couple.
I live in Puerto Vallarta and this is the exact location a beach worshiper needs to getaway from it all. The cabins are stunning, the lake is gorgeous and all the activities are so much fun and add to the ambiance of being in the mountains. The staff are incredible, the food delicious and the views are breathtaking. I thank Cupocity.com for helping me find this treasure in the mountains of Mascota.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
This hotel is available as All Inclusive plan and European plan (no meals). All Inclusive plan includes:
- 3 meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (Domestic brands, Domestic beer, House Wine, 10am to 1am)
- Boogie Boards
- Daily activities
- Wedding Package
- 155 rooms in four 2 or 4-storey buildings
- 1 buffet restaurant
- 2 a la carte restaurants (Mediterranean, Mexican), dress code & reservations required
- Snack bar
- 3 Bars including Beach bar and Pool bar
- Room service (fee)
- Large Pool with lounge chairs
- Beach Club
- Body treatments and massage services (fee)
- Safety deposit box at reception (fee)
- Laundry services (fee)
- Internet (fee)
Hotel Rooms include:
- 1 king or 2 double beds
- Cable TV
- Bathroom with shower
- Balcony in most rooms
- Max occupancy 4 persons
Kids Deals - Available, please inquire for details.
For the Kids - Kids 4-12 enjoy supervised activities daily at the Kids' Club. Babysitting upon availability (fee).
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Wedding and Spa Packages - Are available. Inquire for details.
Resort Location Map
Hacienda Buenaventura Hotel Spa & Beach ClubPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
Lago de Juanacatlan, Mascota 46900 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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