Krystal Vallarta

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Kids
  • Weddings
  • Bonus
Our Opinion
This larger resort is located in a good location on Banderas Bay close to the Marina. Good food and service. A good hotel for couples.�


The Mexican hacienda-style Krystal Vallarta is surrounded by 14 acres of breathtaking natural beauty, encompassing bubbling fountains, gas-lit cobblestone walkways and all of the privacy and charm of a colonial Mexican village. On the best beach in the Puerto Vallarta hotel area, the reputable Krystal Vallarta is a landmark establishment very close to the traditional crafts market and the city's shopping.

Location: On the beach, 10 minutes from downtown and the airport.

tripadvisor Traveler Reviews
  • oavila_7 :

the check in was very late..i was waitting in the loby at least one hour and a half, the room smells bad, like wet, i understand that is difficult keep out that odor, beacuse is near the beach, but i dont like that. the staff was very nice and helpful always.

  • SergioChivo : Las Vegas, Nevada
Poor quality of food and unsanitary

We stayed here for couple of days here (7/11/17 to 7/14/17) lot of friendly people specially Rosario I think she was the person in charge at the buffet, food was very very very poor in quality, very limited in choices, same type of meats just different sauces, very limited on fruits and desserts and also very bad quality like instant flan mixes and boxed cakes, using a soy sauce bucket to fill the Jamaica water drink??? employees eating while servicing customers?? But the real unsanitary thing it's that you eat your meal in a place full of pigeons and other black birds, chairs and plates with bird poo, birds on top of chafing dishes and food, rooms in need of renovation mattresses real real real OLD AND HARD very uncomfortable.

  • Claudia M : Portland, Oregon
Old, in poor shape... lovely people

I will make a list of the things that were broken, in poor shape: the hot water, the phones, the pots and pans, the cupboards were falling off their hinges, the wifi (only worked in the lobby sometimes, the coffee maker had no filters and neither did the stores nearby.... etc. also, we came in June and the pools were overtaken by local teenagers on their graduation trip. Had we known this, we would have sought other accommodations. What was lovely: the people! The maids, the workers... some of the nicest we have had in the hospitality industry. Also the pool was lovely. Downtown centro (we took the bus for 7 pesos) was amazing. We will not stay at the Krystal again.

  • June L : Victoria, Canada
not bad

went to krystal with my parents and daughter. no nightlife, but turned out to be fine for my daughter...she went to the downtown. very, very quiet. the food was not very good. on the plus side, the rooms were very clean and staff was very friendly. if you are looking for great food, don't go here.

  • Jo R : Brighton and Hove, United Kingdom
We stayed one night (thank goodness it wasn't more) in this hotel and found it a truly sub-standard experience

The location was fine but that's the only good thing. Reception staff were unhelpful and extremely rude when we discovered we had been overcharged. It took an hour and a half of discussion (arguing) with various people to be refunded. They didn't realise we understood Spanish so very interesting to hear what they were saying about us! Rooms were awful and were not ready when we attempted to check in at 3.00, after waiting 3 hours with a sick baby. A truly awful experience after a wonderful time in Mexico. Food was disgusting. I would rate this hotel 2 stars, not the 5 it claims.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner
  • Dine-a-round set menu at local restaurants, including Sr. Frogs and Outback Steakhouse
  • A la carte dining
  • Snacks
  • Unlimited local and international drinks (house wine included)
  • Room service
  • Pool & beach activities
  • Kayaking
  • Boogie boards
  • Daytime tennis & racquetball
  • Exercise area
  • 30% off massages
  • Kid's activities & playground
  • Entrance to 'Christine' Disco (except open bar days)
  • 402 rooms and suites
  • 1 buffet and 2 a la carte restaurants (International, Japanese)
  • Outdoor bar-cafe
  • Swim-up bar
  • Lobby bar with live music
  • 3 Swimming pools
  • Lit tennis courts
  • Hair salon
  • Shopping on-site
  • Massage service (fee)
  • Laundry service (fee)
  • Safety deposit boxes
  • Car rental
  • Medical services (fee)
  • Babysitting services (fee)
  • 'Christine' nightclub

Hotel Rooms include:

  • 1 king or 2 double beds
  • Air-conditioning
  • Cable TV
  • Modem telephone line
  • In-room safe
  • Mini-bar (fee)
  • Full bathroom
  • Balcony or terrace with garden or pool view
  • Rooms specially adapted for the disabled
  • Max occupancy 4 persons

Villa Rooms include:

  • Same as above but located in villa section
  • Each villa complex consists of 3 villa rooms sharing a common open living area and a small private pool
  • Excellent for families or friends traveling together
  • Max occupancy 4 persons.

Kids Deals - One child 7 and under stays and eats free when sharing a room with 2 adults. A second child pays the child rate. Please note that children who stay for free at this resort do not have access to the Dine-A-Round program and their meals will have to be paid for.

Honeymooners - Receive a bottle of Domestic champagne and a small wedding cake for 2. Request at time of booking. Proof of marriage certificate required at check-in.

Wedding Packages - Wedding packages are available. Please inquire for details.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Krystal Vallarta
    Puerto Vallarta,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Krystal Puerto Vallarta
Av de los Garzas s/n, Puerto Vallarta 48300 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.