- What's Included
- All Inclusive Features
The Mexican hacienda-style Krystal Vallarta is surrounded by 14 acres of breathtaking natural beauty, encompassing bubbling fountains, gas-lit cobblestone walkways and all of the privacy and charm of a colonial Mexican village. On the best beach in the Puerto Vallarta hotel area, the reputable Krystal Vallarta is a landmark establishment very close to the traditional crafts market and the city's shopping.
Location: On the beach, 10 minutes from downtown and the airport.
I booked this room for my birthday vacation. On Day 1 the light did not turn on. I left to lunch and came back to a puddle of water on the floor, apparently the A/C was dripping down the wall, and this got into my luggage. I called to complain and someone was sent over. Day 2, I woke in the morning to shower and there was no hot water. The toilet was not flushing. I called to report and someone was sent over to "turn on the boiler" ( Room 441).The next morning I got up to shower and again COLD WATER. My sister had a later flight and arrived on Day 2 while I was out at the beach, she slipped and fell because AC started to leak again and formed another puddle of water by the bed. At this point I asked to speak to a manager. I was told by Maria that a manager would call the room shortly. I waited 2 hours and nobody called. Day 3, I walked over to front desk and spoke to Manager Monserrat who's response was "Nobody has told me anything". I explained to her that it was an internal issue with her staff- not mine. She only offer explanations about the mechanics of the room and NO SOLUTION. I was offered a late check out. Worst customer service I have ever received. I was then told that after we checked out the entire Unit was going to be closed down. Entire stay was a JOKE. I would never recommend this hotel. I was never apologized to and I felt as if they were laughing at the whole thing.
Pros: beach The pools Gardens and general outside looking Bellboys Food Price Cons: In general poor customer service Dated hotel Rooms doesn’t have any charm, they look old and boringOld TVs Bad WiFi Currently the hotel have a new tower, however the tower it’s not fully constructed and doesn’t have elevator and there are a lot of noice due to this construction.
I thought that being owned by Hilton meant something but I was wrong! The English tv channels have no volume and the maintenance guy said “is the signal” so here we are watching the football game without volume while we wait for someone else to fix the fridge which also doesn’t work. In the mean time will wait for room service to bring an ice bucket so that we can put the ice, that the bellman brought in a plastic bag. Come one I seen ice buckets even at motel 6!!!! The hotel needs an remodel ASAP!!!! Looks old, smells old! What a mistake!!!
We are on day 3 and I can honestly say was scared stiff after the reviews. The place is awesome. It was affordable. Comfy beds. Food is good. But the staff is absolutely unreal. Never have i experienced customer service like this. We have stayed at 5 stars and never had this good of service. Best lime margarita I've ever had. Asked for guacamole and no problem, fresh guacamole delivered to my table. I truly am very happy with the resort. Please don't let the bad reviews deter you. It's a 3.5 star and was very affordable. Can't wait to come back. Probably the best beach on the strip.
Beware of this hotel we lasted for only 24 hrs and then needed to pay more money to get ourselves checked into another hotel. We booked an all inclusive vacay pkg based on the fact that we have stayed in Krystal properties in Nuevo, Los Cabos & Cancun and have had amazing stays. In my many, many years of travel this is the first time that I've ever checked out of any hotel and booked into another during a vacation stay. We booked an ocean view room which we got however the building is in dire need of repair and thus the entire room would shake at night when the tide was coming in which leads me to believe they have some very serious structural issues going on. The electrical connections in our room were unsafe if you plugged in any electrical device all the lights in the room went out, the electrical socket in the bathroom gave you a nice jolt when you plugged in the blow dryer and it was actually so hot to the touch that the outlet cover plate was starting to melt. The a/c was so mildewed we could not have It turned on as the smell of mould was so prominent. The room safe was sitting on a counter top not mounted to anything so really what is the point! The beds are extremely hard which i understand but the pillows are so mildewed that I did not use them. The pool and beach areas are extremely unkept they do not have any wait staff servicing the areas and by the end of the day it looked like a hurricane went through. Garbage strewn everywhere, dirty plates and food left out to spoil. This imposes yet another health issue as the birds have a heyday and leave their excrement everywhere. Now for the hotel food the buffet at best is passable, the pool snacks were left out all day in the sun under no cover therefore I refused to even touch anything. We made a reservation at the Japanese / sushi restaurant and 2 bites into my dinner we left and went to the nearest Pizza Hut. The sushi was served warm which again leads me to believe that it was made well in advance and left out at room temp. Believe you me I eat sushi on a regular basis and have never ever experienced worst tasting food. Our concerns about the room which we addressed immediately upon arrival went unattended, our concerns about the food / health & safety issues weren't addressed therefor it left us no choice but to speak with our sunwing rep. This was the last stray we met with our Sunwing representative and demanded we get moved to another hotel. We moved at quite a cost to us which I'm not happy with. The local sunwing rep was the most understanding and obliging person we dealt with throughout his entire ordeal. He even said that the hotel manager did not seem overly concerned with my situation and other than allowing us to move to another room in a different building as if this would help resolve everything. Why would I move to a garden room when I had purposely booked and paid for a "supposed" upgraded ocean view. Sunwing you need to look at the horrid reviews this hotel is receiving and I suggest you remove it from your listings, until such time their hotel improves. I was forced to give it a 1 out of 5 otherwise you cannot leave a review but realistically it is a -5. Shame on you Krystal Vallarta you are giving the other Properties in your hotel chain a bad name !!! I will never be back.... 👎🤢👎
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner
- Dine-a-round set menu at local restaurants, including Sr. Frogs and Outback Steakhouse
- A la carte dining
- Unlimited local and international drinks (house wine included)
- Room service
- Pool & beach activities
- Boogie boards
- Daytime tennis & racquetball
- Exercise area
- 30% off massages
- Kid's activities & playground
- Entrance to 'Christine' Disco (except open bar days)
- 402 rooms and suites
- 1 buffet and 2 a la carte restaurants (International, Japanese)
- Outdoor bar-cafe
- Swim-up bar
- Lobby bar with live music
- 3 Swimming pools
- Lit tennis courts
- Hair salon
- Shopping on-site
- Massage service (fee)
- Laundry service (fee)
- Safety deposit boxes
- Car rental
- Medical services (fee)
- Babysitting services (fee)
- 'Christine' nightclub
Hotel Rooms include:
- 1 king or 2 double beds
- Cable TV
- Modem telephone line
- In-room safe
- Mini-bar (fee)
- Full bathroom
- Balcony or terrace with garden or pool view
- Rooms specially adapted for the disabled
- Max occupancy 4 persons
Villa Rooms include:
- Same as above but located in villa section
- Each villa complex consists of 3 villa rooms sharing a common open living area and a small private pool
- Excellent for families or friends traveling together
- Max occupancy 4 persons.
Kids Deals - One child 7 and under stays and eats free when sharing a room with 2 adults. A second child pays the child rate. Please note that children who stay for free at this resort do not have access to the Dine-A-Round program and their meals will have to be paid for.
Honeymooners - Receive a bottle of Domestic champagne and a small wedding cake for 2. Request at time of booking. Proof of marriage certificate required at check-in.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Krystal VallartaPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
Av de los Garzas s/n, Puerto Vallarta 48300 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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