- What's Included
- All Inclusive Features
The Mexican hacienda-style Krystal Vallarta is surrounded by 14 acres of breathtaking natural beauty, encompassing bubbling fountains, gas-lit cobblestone walkways and all of the privacy and charm of a colonial Mexican village. On the best beach in the Puerto Vallarta hotel area, the reputable Krystal Vallarta is a landmark establishment very close to the traditional crafts market and the city's shopping.
Location: On the beach, 10 minutes from downtown and the airport.
It is difficult to talk badly about a place when you get a discount through work but this hotel was terrible. Before arriving I had spoken with the hotel customer services and they confirmed ny room would be "de lujo" "luxury" in the "new" tower. They also confirmed car parking was free. On arrival they assigned me an old room as far away as possible from the beach and "new tower" as could be and it is a massive complex. I had to return to reception and after much discussion with surly staff they agreed to give me a room in the "new" tower after I showed them the e mail confirmation that I would be in the tower. In fact the tower was nothing like new at all and appeared to be around 20 years old and had cockroaches. At breakfast the first morning the food was so drenched in very old rancid grease that I vomited it on the table. The bacon they served me was by far the most disgusting thing I have eaten in my whole life. The whole place was old, run down and dirty. On leaving they tried to charge me for parking and once again I had to show a bad tempered receptionist the e mail confirming my parking was free and much discussion they allowed ne what I gad agreed with them before the trip. Anyone thinking of paying 300 dollars more or less per couple for all inclusive really needs to look elsewhere as there is no way you could even get 100 dollars of food and drink value from your payment. The pool area was dirty and plates of cheap all inclusive food left everywhere which attracted birds all day and the consequent bird droppings. The only redeeming factor was that the last two days the waiter at breakfast ensured that our omelettes were cooked in fresh oil and were fine. The place needs to be demolished and rebuilt
Everything was great except I missed a coffee maker inside of the room, I'd like my coffee very early in the morning and had to go downstairs to the restaurant to get it, other than that we loved everything
My mom, niece, and I stayed at the Krystal July 21-18, 2017. We had just come from a week at the Grand Mayan, where I am an owner. I used an RCI exchange and we were not allowed to check in at the main check in desk, but off to the side at a folding card table. We were assigned to the "cabanas" not the hotel portion of the "resort." Our first room was full of mosquitoes, all of the windows except for the sliding glass door (which did not open/close/lock properly and kept coming off the track) had a thick privacy film on it, the dishes preset on the dining table had a thick layer of dust and dead insects, and the pool looked rather filthy. We were taken aback at the OLD condition of the room (the pictures online look similar to the room, but the online photos are much more refreshed). While I'm never one to ask to switch rooms, my mom insisted, so we trucked back to the card table to see what could be done. Our second room also had the dust/insects, fully covered windows, a filthy pool, and an extra surprise--a huge insect infestation in the wood of the upper kitchen counters. My niece freaked out so we went back to the card table. We were told bugs are common (yes, I understand that, but this was an INFESTATION) and housekeeping would be on its way shortly. When the housekeeper arrived with a can of Raid, she must have emptied half the can into the cabinets, sprayed the counter, pulled out the fridge and literally screamed because of the massive amount of bugs that had infested the lower cabinet and behind the fridge. She left us with the can of Raid and hightailed it out of there. Since we couldn't breath with all the Raid fumes, and we didn't know how many of the bugs were still alive, we went to the card table a THIRD time. Our third and final unit was the best of the three, yet still one I would not recommend. The bed in the master bedroom had a broken leg at the head of the bed which sagged to the floor. We were able to prop up the leg, and being very careful, were able to keep the broken leg in place most of the time. The dresser drawers did not close flush. The bathroom! Oh the bathroom. Mold in all the cracks and sealant in the shower, rotten wood along the floor trim and door, rusty toilet hardware, peeling ceiling. An ancient safe, a type I've never encountered in a hotel, was located in a hard to get to spot in the closet with no instructions. We had to call maintenance to show us how to work it. The living room couch was stained. The living room granite table had clearly been broken in half and glued back together. The grout along the kitchen back splash was stained and bug ridden (good think we took with us the half can of Raid from the second unit). Weird peeling of the brick trim around the front door interior. Lots of chips and dings around the unit that if repaired could go a long way in refreshing the look of the unit.We asked repeatedly for a nonslip shower mat and never got one. We asked repeatedly for wash cloths and got two on two different days. We asked repeatedly for a kitchen towel so we could dry dishes. We got one disposable "towel" about the thickness of two paper towels. We asked repeatedly for dish soap so we could WASH our dishes--that never came so we used our Bath and Body body wash for dishes. The remote control to the one TV (located in the bedroom) did not work. I requested it be fixed but it was not. I took it back to the card table and a new remote was delivered the next day. I left our housekeeping tips on the counter and left notes along with the tips that translated my requests in writing in Spanish so there would be no confusion. There was a lot of confusion!The waiters were very nice in the restaurant. We were never offered the all inclusive option at any point during our stay. One of the activity directors was very nice. The older woman working the towel check out was not nice. There is no pool service. You go up to the bar to order your drinks. However, we were ignored at the bar most of the time--I assume it was because we did not have all inclusive bracelets?There are two small pools (another one advertised was sold off to another hotel next door??). There are not enough chairs or umbrellas for everyone to use. Definitely get up at the crack of dawn to save yourself a chair under an umbrella if you want one for the day. There are 5 or so "hot" tubs that are not hot and are FILTHY with hair, debris, whatever. Stay away from those. Also, there are signs all over stating no smoking. There is a lot of smoking at the pool and nothing is done about it.We went to the grocery store and got supplies, including disposable plates, cups, and flatware so we could minimize our clean up after not having the proper soap. Upon our return I asked if I could use one of the luggage carts. I was told no, and was brought an old shopping cart from Soriana, the local grocery store down the road. I was mortified pushing that cart around the "resort" hoping people didn't think I had stolen Soriana's cart. These same carts were also used to pick up dirty linen.Use Uber whenever you can to get around town. 99% of the time Uber cost a fraction of what the taxis charge. The ONE thing I like about the resort is the location. It was easy and cost efficient to get to areas all over Puerto Vallarta.All in all I would never recommend staying here. My mom, ever the optimist, said on our first day, "Let's sleep on it. I'm sure it will look better tomorrow." When tomorrow came, she said, "I was wrong. I doesn't look any better!"
The staff, from the front desk, bell man, maids, to the restaurant employees were extremely accommodating and very friendly. We had the all inclusive package, which was well worth it, the food, breakfast lunch and snacks was very good. A special shout out to Javier, A waiter at the restaurant, he provided exceptional service and was very helpful with all of our questions,
It is getting old and needs updating right away. Love the people here. It is a great value. The location is perfect. The food is very good. The service is excellent. When the property is put into better condition it will be great.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner
- Dine-a-round set menu at local restaurants, including Sr. Frogs and Outback Steakhouse
- A la carte dining
- Unlimited local and international drinks (house wine included)
- Room service
- Pool & beach activities
- Boogie boards
- Daytime tennis & racquetball
- Exercise area
- 30% off massages
- Kid's activities & playground
- Entrance to 'Christine' Disco (except open bar days)
- 402 rooms and suites
- 1 buffet and 2 a la carte restaurants (International, Japanese)
- Outdoor bar-cafe
- Swim-up bar
- Lobby bar with live music
- 3 Swimming pools
- Lit tennis courts
- Hair salon
- Shopping on-site
- Massage service (fee)
- Laundry service (fee)
- Safety deposit boxes
- Car rental
- Medical services (fee)
- Babysitting services (fee)
- 'Christine' nightclub
Hotel Rooms include:
- 1 king or 2 double beds
- Cable TV
- Modem telephone line
- In-room safe
- Mini-bar (fee)
- Full bathroom
- Balcony or terrace with garden or pool view
- Rooms specially adapted for the disabled
- Max occupancy 4 persons
Villa Rooms include:
- Same as above but located in villa section
- Each villa complex consists of 3 villa rooms sharing a common open living area and a small private pool
- Excellent for families or friends traveling together
- Max occupancy 4 persons.
Kids Deals - One child 7 and under stays and eats free when sharing a room with 2 adults. A second child pays the child rate. Please note that children who stay for free at this resort do not have access to the Dine-A-Round program and their meals will have to be paid for.
Honeymooners - Receive a bottle of Domestic champagne and a small wedding cake for 2. Request at time of booking. Proof of marriage certificate required at check-in.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Krystal VallartaPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
Av de los Garzas s/n, Puerto Vallarta 48300 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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