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OverviewThe Mexican hacienda-style Krystal Vallarta is surrounded by 14 acres of breathtaking natural beauty, encompassing bubbling fountains, gas-lit cobblestone walkways and all of the privacy and charm of a colonial Mexican village. On the best beach in the Puerto Vallarta hotel area, the reputable Krystal Vallarta is a landmark establishment very close to the traditional crafts market and the city's shopping.
Location: On the beach, 10 minutes from downtown and the airport.
A screw up with the time share agency landed for of us at the Krystal. Upon arriving at the open air lobby, my first reaction was this may not be to bad. But after seeing the accommodations, I quickly changed my mine. Now, I understand this may not have been the resort decision, but it came from the time share agency. But none the less, the rooms were not what was paid for. These were post war bungalows that the resort is in a constant mode of trying hard to update, but failing. It appears they simply get what ever materials become available and try to make each bungalow match as much as possible. There are several types of accommodations here, as as the usually condo style towers. But we didn't get those. So although we had planned to stay for a week, we left after 2 days. I will say the staff was excellent. Well trained, courteous, helpful, and spoke English as much as they could. so unless you like the charm of this style of accommodation, I suggest you ask to inspect the rooms first before checking in.
After reading all the reviews since I booked my holiday I was very skeptical that I had made the right choice. So I was pleasantly surprised in a good way. Check in was a breeze, no issues at all. Our room was a superior one and it was like a suite with our own court yard and pool. The air conditioning in the room was great it was nice to be in the heat and be cold for sleeping.The food was average but we always found something to eat. The confusing part was knowing what restaurant was open for dinner. (Not a big deal) The evening meals were good I would not recommend the Japanesse on though.We took two tours and they were both awesome the city tour and St. Sabastian. Loved all the history to the area. We stopped in town at the silver factory and of course had to buy something. Prices were reasonable and we were able to barter the price.The meals we had on both trips were excellent one of the best seafood plates we have had freshly caught that morning. Gina our tour guide was the best.The only complaint that I have is that the adult pool only was not adult only some of the screaming kids was a bit much. All in all I would give this a solid three starts for the money that you pay.Take some inscent bit cream I was bitten alive and since being home it is driving me crazy.So take notice of the bad reviews I don't know what it takes to please people.Tony from Tony's tour was a good guy and he gives you a good deal. I would travel with Pasos you will do better and it was hard to find somewhere to convert.
We have stayed at the Krystal three times now. We come during low season so that we are not inundated with US travelers and can speak Spanish as much as possible. The Krystal is wonderful and because it is a little older, we feel that we are truly in Mexico and not a Club Med.The rooms are very clean. The food from the restaurant is a must each morning. They will make you fresh omelets, or eggs the way you like and we enjoy the fresh juices to start the day. Aristeo, Robert and Ramon are excellent at their jobs. The staff is very attentive and helpful should you have a question about PV. The grounds are beautiful and the staff always seem to be happy. We love that part!
We arrived hungry after travelling all day to discover that the buffet was closed that day (we were NOT informed of this when we checked in!) - due to rain the day before?!? The open snack bar near the beach was disgusting - birds all over the dirty plates, nothing edible. We tried to get a drink at the bar, but were ignored and gave up after about 5 minutes! We were told that dinner that night was in the Italian Restaurant. We walked up to it - a VERY long walk! - to find that IT did not open until 7:00 pm!! Walked to the lobby to be told it was opening at 6:30 that night. Walked BACK to the restaurant and it was open. Had a reasonably good dinner (pasta only) ending with a dessert of tiramisu which I could have bounced off the floor, it was so tough!! This resort is VERY spread out - lots of little "villas" between the lobby and restaurants (which are on the main street), and the pools, buffet, and hotel building (where our room was) making it a LONG walk to anything, plus the "streets" are cobblestones which makes it a HARD walk as well!! We did not stay long enough to go in the pool, but noticed the "family" pool was empty, and the "adult only" pool was full of kids!! The worst part of this whole experience was the uncaring attitude of the staff!! Also, it appeared that one of the restaurants advertised (La Choperia?) was totally closed! Would NEVER come here again, and am just grateful that we were able to get moved to another resort for the duration of our vacation.
If i could rate this 0 starts I would. I too was a victim of Southwest Flight 109, after they cancelled our flight home due to mechanical issues. SW decided to put the entire plane at this outdated and shady place. The lobby was the nicest ares of the hotel, after check-in the horror show began. Upon getting our keys were we taken to a building that had 2 other rooms attached. Inside the only thing separating us from the next room was a door. We could here everything! The room we were in was clean upon first glance, but soon we figured out poor lighting was hiding issues. The bed which I swear was as hard as a tile floor had sheets that had hair on them and stains. The floors gritty, the shower moldy, the windows in the bathroom inoperable leaving a 3 inch gap around the window for insects and mosquitoes to come in, and they did!!! The towels provided all discolored and stained. No complementary water in the room, and no coffee. The grounds were poorly maintained and the staff all seemed to be pissed. After we shed a tear and settled in our new accommodations we were told dinner was next to the lobby. We arrived to an archway of balloons and smoke from a meat station grilling meat. NO A/C in this room. I seriously thought we crashed a kids party due to the way it was decorated. Dinner was umm interesting to say the least. After dinner was over they party started and a live band was brought on stage. Lots of unsavory people walking in and out of the lobby sizing up people in the bar area. I work as a firefighter and i felt very weary of my surroundings. In short if you don't care and came to party...here's your hotel. Don't expect much in the way of service or beauty.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner
- Dine-a-round set menu at local restaurants, including Sr. Frogs and Outback Steakhouse
- A la carte dining
- Unlimited local and international drinks (house wine included)
- Room service
- Pool & beach activities
- Boogie boards
- Daytime tennis & racquetball
- Exercise area
- 30% off massages
- Kid's activities & playground
- Entrance to 'Christine' Disco (except open bar days)
- 402 rooms and suites
- 1 buffet and 2 a la carte restaurants (International, Japanese)
- Outdoor bar-cafe
- Swim-up bar
- Lobby bar with live music
- 3 Swimming pools
- Lit tennis courts
- Hair salon
- Shopping on-site
- Massage service (fee)
- Laundry service (fee)
- Safety deposit boxes
- Car rental
- Medical services (fee)
- Babysitting services (fee)
- 'Christine' nightclub
- 1 king or 2 double beds
- Cable TV
- Modem telephone line
- In-room safe
- Mini-bar (fee)
- Full bathroom
- Balcony or terrace with garden or pool view
- Rooms specially adapted for the disabled
- Max occupancy 4 persons
- Same as above but located in villa section
- Each villa complex consists of 3 villa rooms sharing a common open living area and a small private pool
- Excellent for families or friends traveling together
- Max occupancy 4 persons.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Krystal VallartaPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
Av de los Garzas s/n, Puerto Vallarta 48300 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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