- What's Included
- All Inclusive Features
The Mexican hacienda-style Krystal Vallarta is surrounded by 14 acres of breathtaking natural beauty, encompassing bubbling fountains, gas-lit cobblestone walkways and all of the privacy and charm of a colonial Mexican village. On the best beach in the Puerto Vallarta hotel area, the reputable Krystal Vallarta is a landmark establishment very close to the traditional crafts market and the city's shopping.
Location: On the beach, 10 minutes from downtown and the airport.
We stayed here for a week in late November and weren't impressed. The whole place is very outdated, and the prices reflect that. You get what you pay for here.• WiFi doesn't work in the rooms (sometimes doesn't even work in the main areas), housekeeping is lacking, and the communication about information is lacking - for example they say they have room service but never provide a menu or instructions on how to order. • If you care about television, be forewarned that they mostly have only Spanish-language programming, but you probably aren't here to watch TV so it's not a big deal.Dining: the food reminded me of college cafeteria food. The other restaurants that are a part of the resort (Kamakura and Cinque Terre) are not really restaurants as much as they are themed seating areas. You can get different food there but the variety is limited.Rooms: the rooms were spacious but felt crappy and were falling apart. Broken pieces of stucco were flaking off of the walls. Noticed lots of small bugs and a few lizards in the room, but nothing overly harmful. Other: the pools are fine but they are crowded. Depending on the day, the experience can vary wildly. • One of the days, a family of 20 took up residence at all of the pool chairs and proceeded to get incredibly drunk and were uproarious and obnoxious from 8AM to 11PM. The pool staff didn't do anything about this.• The "adult pool" policy is not enforced, so be prepared for children. • Locals are allowed to approach the pool on the beach side to try to sell you stuff, some people might find that annoying, but it didn't bother us too much. • The bar staff will not send waiters to take drink orders if you have the all-inclusive plan. You will have to fetch your own drinks in that case. If you do not have the all-inclusive plan, the waiters will happily ask you for your orders all day long. Final note: be careful of purchasing the all-inclusive food/drink plan. It likely is not worth your money. The cafeteria is not open on Sunday or Monday but that cost is still factored into the all-inclusive plan. We regretted doing it.
The weather was amazing, the trip was free! I am not a 'princess traveler' expecting the world serving to me on a 'silver platter'. I absolutely love Cuba and Dominican..just my background for where I have travelled. The wifi was good even by the pool. Breakfast and coffee was good and strong. The food for lunch was mediocre...you do NOT get the good guacamole unless you are paying for the lunch you can order food like french fries but again that is not part of all inclusive so you have to pay but I always had a wonderful breakfast so didn't really matter. Supper was horrid ate out 2 suppers at senior frogs (worth the price of cab fair and food)even though all inclusive Very poor selection, no breads even flavorless a sad state really. Went to 'Italian restaurant a la carte' thinking Italian, got a Mediterranean buffet with seafood rice was only part of Mediterranean, so do not expect Italian every time you go. Another time went and was menu ordered Italian was o.k. Stayed ocean view 4th floor, room was clean and cool, pillows are rock hard but some prefer that, there is an easy to use safe as well and a small fridge which keeps things a little cooler than room temp. Zero night life no shows and pool closes at 9pm. drink glasses at bar by the pool are not washed just a rinse from prior drinks so lots of lipstick and remnants from pina colada's dried on and they frequently run out of glasses (made a quick trip to Walmart and bought some solo cups) so bring your own glasses or cups. There is only One bartender at all times, so the lineups get a bit much, they don't have a slushy machine all blended drinks are from a blender. The ice machine broke down last 3 days so they brought ice in which is fine, but they used it sparingly, that's just life and could happen anywhere. Staff for the most part were friendly, when I asked for more bottled water in the room they gave it no problem. They let cruise ship people come use the pool and facilities for the day for a price which takes up a bunch of the pool chairs. Also they allow locals in for a price they get a wrist band and also take up a large amount of chairs. I don't mind that for the most part but if I did pay for the trip and had to stand in line for the ONE bartender and not get a pool chair I would not be impressed. There are two pools one for kids one adult...the adult pool is always full of kids so do not expect quiet time. The beach was clean and there was beach sellers, but they did not hound you just a simple no thank you and they were on their way. There is a little convenience store close to grab snacks and drinks which was nice. Cab rides were cheap to the flea market and the marina and Walmart are close as well as a starbucks. So if your going to Mexico for the sun...and cheap...I gave you a few hints. If you are expecting more ..do not!! My trip was free except my tips..which I did hand out as I stated the staff were friendly.
I stayed at Kristal Puerto Vallarta and let me start by saying Don't Let The Pictures Fool You!!!!! This place is old and outdated. We got the all inclusive 👎🏽, let me tell you is NOT WORTH IT!!! The buffet breakfast, lunch, and dinner is very simple and they don't really have much to choose from. There Dinner restaurant are even worse, they promote this reatauran Called Kameruro supposed to be Japanies Restaurant, we went there and it doesn't even have a kitchen is just one small room with one waiter that gives you the worst service. Even at the buffet dinner place they have the same person serving there and he even looked and treats people like he hates his job. If they try to take you on a timeshare don't even purchased anything from them is all a joke. We had to do a 2 hour time share meeting because it was part of the trip that was mandatory, let me tell you our sales guy Miguel promised us the world at other Big Hotels like the Hilton, Merriot, Sharroton, ect............ It was all a lie !!!!!! The main pool at the hotel is not even heated, they don't even have pool activities at the main pool, the main activities at the pool is at the kids pool that's only 2 ft deep really!!! Whoever is managing that hotel is not doing his job. The jacuzzi tubs are in a different area from the hotel and is not even heated it only has jets and they close that area at 6pm. There room service is not even 24 hrs like the rest of the hotels, they close it at 10pm daily. I WILL NOT RETURN TO THIS HOTEL!!!!
Can't recommend it. I was prepared for the 'quaintness' and didn't mind the part time elevators so much. The part time restaurants on the other hand drove me insane. This on an all inclusive. Food was poor to average. Roberto (waiter) was great, when it was open, attentive and friendly, but housekeeping was useless and I had to complain to get towels changed.
This is a very large older complex. Our room was clean and i really can't complain. I would stay here again. The people were very friendly and the hotel is on the beach. Surrounding hotels are double and triple the price so this was great for us who were down for a wedding for a few days.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner
- Dine-a-round set menu at local restaurants, including Sr. Frogs and Outback Steakhouse
- A la carte dining
- Unlimited local and international drinks (house wine included)
- Room service
- Pool & beach activities
- Boogie boards
- Daytime tennis & racquetball
- Exercise area
- 30% off massages
- Kid's activities & playground
- Entrance to 'Christine' Disco (except open bar days)
- 402 rooms and suites
- 1 buffet and 2 a la carte restaurants (International, Japanese)
- Outdoor bar-cafe
- Swim-up bar
- Lobby bar with live music
- 3 Swimming pools
- Lit tennis courts
- Hair salon
- Shopping on-site
- Massage service (fee)
- Laundry service (fee)
- Safety deposit boxes
- Car rental
- Medical services (fee)
- Babysitting services (fee)
- 'Christine' nightclub
Hotel Rooms include:
- 1 king or 2 double beds
- Cable TV
- Modem telephone line
- In-room safe
- Mini-bar (fee)
- Full bathroom
- Balcony or terrace with garden or pool view
- Rooms specially adapted for the disabled
- Max occupancy 4 persons
Villa Rooms include:
- Same as above but located in villa section
- Each villa complex consists of 3 villa rooms sharing a common open living area and a small private pool
- Excellent for families or friends traveling together
- Max occupancy 4 persons.
Kids Deals - One child 7 and under stays and eats free when sharing a room with 2 adults. A second child pays the child rate. Please note that children who stay for free at this resort do not have access to the Dine-A-Round program and their meals will have to be paid for.
Honeymooners - Receive a bottle of Domestic champagne and a small wedding cake for 2. Request at time of booking. Proof of marriage certificate required at check-in.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Krystal VallartaPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
Av de los Garzas s/n, Puerto Vallarta 48300 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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