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Krystal Vallarta

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Our Opinion
This larger resort is located in a good location on Banderas Bay close to the Marina. Good food and service. A good hotel for couples.�


The Mexican hacienda-style Krystal Vallarta is surrounded by 14 acres of breathtaking natural beauty, encompassing bubbling fountains, gas-lit cobblestone walkways and all of the privacy and charm of a colonial Mexican village. On the best beach in the Puerto Vallarta hotel area, the reputable Krystal Vallarta is a landmark establishment very close to the traditional crafts market and the city's shopping.

Location: On the beach, 10 minutes from downtown and the airport.

tripadvisor Traveler Reviews
  • Kelly L :
week stay at krystal puerto vallarta

My sister and I just got back from a week long stay in puerto vallarta at the Krystal. We booked very last minute through sunwing, got a good deal, read many reviews and thought the Krystal sounded like a great resort. We are both in our later 20's. We arrived at 1am, and the WHOLE HOTEL was SILENT!! No music, no people, no bars open, no food open. We were escorted to our room, and were told that everything was closed and we would have to order room service to get food. We woke up the next day, and explored. The resort is smaller than the pictures show. We had a nice room, clean, two double beds and a tv, a safe, clean bathroom no complaints at all about the room! We ended up keeping our doors open at night, as the AC was TOO COLD!!! The resort as I said is very small, but nice! There are 3 pools (one beside the main building where people sleep that is very secluded), one by the buffet that was mostly used by kids, and the other pool on the other side of the buffet that overlooks the ocean. The pools were nice and well maintained. There was only 2 bars on the resort. One bar was close to the pools and beach and buffet and was open till 11pm every night, other bar was in the lobby open from 4pm-12am (although very quiet and not many people spent time in the lobby). Food- The buffet restaurant was pretty good, had something for everyone. Morning fresh omelettes and eggs, fruit yogurt, hasbrowns, meat. Lunch - fresh burgers and hot dogs, nachos, salad, soup, fish, pork sandwhiches. Dinner- some nights fresh pork, pasta. vegetables, rice, potatoes, fish, chicken pork. There are 2 a la carte restaurants we only went to one the italian one - was okay, I just preferred the buffet. The servers and bartenders were amazing and took such good care of us during our stay!!! All the staff were actually really friendly and helpfulThe only negative comment that I have about the hotel is the lack of entertainment. There was only entertainment 3 of the 7 nights that we were there. The entertainment is also close to the lobby to the front of the resort as opposed to by the beach and restaurant and bar. It would have been great to have entertainment every night while relaxing by the beach. Also, it would be great if they had one bar whether it be the lobby or by the beach/pool open till atleast 1 am. And during the day around the pool as well as the evening to have some music playing!! The resort needs to look at adding some more entertainment for the guests.The beach was beautiful, enough space and not too crowded. When we went for breakfast we reserved our chairs by the pool or beach and were always able to get chairs. Getting towels was never a problem.We went to the boardwalk Malacon one night which was really fun, and for an excursion went on the rhythm of the nights which we really loved both.All in all, the service, food, beach, pools and the cleanliness of the rooms was REALLY NICE! We just wish that we had known how quiet and small the resort was, and that everything closed very early as we were expecting a bit more of a party vacation. We made the most of our week and really enjoyed the Krystal, but I do not know if I would come back due to the lack of entertainment and bar and food closing so early. This hotel would be perfect if you were older 60 plus and wanted a nice relaxing vacation .

  • ABenn99 : Houston, Texas
Older but OK

Just in town for four nights to meet relatives who were on a longer stay. Won't rehash negatives mentioned in other posts. From our experience we got what we ordered for a room, a top floor ocean view, that was great. Attached are pictures from the deck. While the room is small by today's standards and the beds were very firm (hard), the outside amenities were spacious and never felt crowded. Had the usual issue of getting the beach or pool location you wanted required an early morning trip to put towels on lounges of your choice. Restaurant and bar staff were friendly and very attentive but badly under staffed. The daily buffet was great for breakfast but not so much during the day or for dinner where it seemed repetitive and limited. In our short stay we did not try the other restaurants. Would not be my first choice on a next visit.

  • Shawn R :
" We Had A Great Time"

This was our First trip to Puerto Vallarta. We found the Staff to be very helpful and friendly.The rooms are clean and well taken care of. The food at the buffet was bland. They offered a laundry service but we could never get the laundry picked up. One day we did not get any towels. After that everything was good except for the laundry. We understand that there are going to be some glitches along the way and focus on the good points. Overall...Good job...We did have a great time.

  • SamTorontoTraveler : Toronto, Canada
Perfect place for older people, not young people

This is a perfect place for retirement people, over 65. If you are Young person under 50 then this is not the place for you. Mostly older people. They start serving drinks at 11am and stop serving at midnight. Bars are not busy at all and only 2 bars.The best thing about this place are Employees. They are amazing especially Rosa who works at the bar near buffet in the evenings, she is like a manager or something.Buffet is not that great, the same thing over and over, very small buffet and not to much choices.I did Like their Chicken Sandwich and burgers. The Chicken Sandwich is not in the menu but if you ask any of the servers, they will make it for you without charge.Don't bother with the other 2 restaurants they have, Japanese and Italian, the food is horrible. Just deal with the buffet.One thing I do appreciate about this hotel is that they upgraded us to Ocean View Room without charge. It was amazing hearing ocean sound especially in the morning when you wake up.

  • surbs2017 : Trevor, Wisconsin
Beautiful Property

This was our first visit to Krystal Puerto Vallarta. We loved the quiet property with all the cobblestone walkways. Very clean rooms and just outside our building, the swimming pool. Nice set-up with the pool, bar and buffet with bathrooms very close! The beach is walkable and chairs were always available. We enjoyed a break from the big all-inclusive with fewer people and lines at the buffet. Everyone was helpful and friendly. We will go back!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch & dinner
  • Dine-a-round set menu at local restaurants, including Sr. Frogs and Outback Steakhouse
  • A la carte dining
  • Snacks
  • Unlimited local and international drinks (house wine included)
  • Room service
  • Pool & beach activities
  • Kayaking
  • Boogie boards
  • Daytime tennis & racquetball
  • Exercise area
  • 30% off massages
  • Kid's activities & playground
  • Entrance to 'Christine' Disco (except open bar days)
  • 402 rooms and suites
  • 1 buffet and 2 a la carte restaurants (International, Japanese)
  • Outdoor bar-cafe
  • Swim-up bar
  • Lobby bar with live music
  • 3 Swimming pools
  • Lit tennis courts
  • Hair salon
  • Shopping on-site
  • Massage service (fee)
  • Laundry service (fee)
  • Safety deposit boxes
  • Car rental
  • Medical services (fee)
  • Babysitting services (fee)
  • 'Christine' nightclub

Hotel Rooms include:

  • 1 king or 2 double beds
  • Air-conditioning
  • Cable TV
  • Modem telephone line
  • In-room safe
  • Mini-bar (fee)
  • Full bathroom
  • Balcony or terrace with garden or pool view
  • Rooms specially adapted for the disabled
  • Max occupancy 4 persons

Villa Rooms include:

  • Same as above but located in villa section
  • Each villa complex consists of 3 villa rooms sharing a common open living area and a small private pool
  • Excellent for families or friends traveling together
  • Max occupancy 4 persons.

Kids Deals - One child 7 and under stays and eats free when sharing a room with 2 adults. A second child pays the child rate. Please note that children who stay for free at this resort do not have access to the Dine-A-Round program and their meals will have to be paid for.

Honeymooners - Receive a bottle of Domestic champagne and a small wedding cake for 2. Request at time of booking. Proof of marriage certificate required at check-in.

Wedding Packages - Wedding packages are available. Please inquire for details.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Krystal Vallarta
    Puerto Vallarta,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Krystal Puerto Vallarta
Av de los Garzas s/n, Puerto Vallarta 48300 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.