- What's Included
- All Inclusive Features
The Mexican hacienda-style Krystal Vallarta is surrounded by 14 acres of breathtaking natural beauty, encompassing bubbling fountains, gas-lit cobblestone walkways and all of the privacy and charm of a colonial Mexican village. On the best beach in the Puerto Vallarta hotel area, the reputable Krystal Vallarta is a landmark establishment very close to the traditional crafts market and the city's shopping.
Location: On the beach, 10 minutes from downtown and the airport.
The location was fine but that's the only good thing. Reception staff were unhelpful and extremely rude when we discovered we had been overcharged. It took an hour and a half of discussion (arguing) with various people to be refunded. They didn't realise we understood Spanish so very interesting to hear what they were saying about us! Rooms were awful and were not ready when we attempted to check in at 3.00, after waiting 3 hours with a sick baby. A truly awful experience after a wonderful time in Mexico. Food was disgusting. I would rate this hotel 2 stars, not the 5 it claims.
Infinity pool overlooking ocean is nice. Don't know about hotel rooms but the timeshare villas are nice and spacious with clean kitchens/living rooms and convenient individual pools for each villa. The bathrooms are older and the water was backing up. Food was average. The beach palapas with lounge chairs were nice. We tried the couples massage on the beach and it was good.
Provides a decent home base for the price. Buffet was fine. Very limited bar hours, dining venues, entertainment and room service though. Lovely beach for those who enjoy walks and some peace. Room was basic, but okay. The marina and market is close by. The bus stop is also close and cheap and easy to catch to enjoy the sites and shenanigans in town.
We have enjoyed one and two week all-inclusive vacations in several places in Mexico for over 20 years. Regrettably, it is the only one I have ever given a poor rating to based on the limited variety and poor quality food.This quaint resort is set in a beautiful landscape and is very central. It is older and in need of upgrading but the room service was excellent, cleaned thoroughly daily in a timely fashion and even though clearly short staffed, they do their best to accommodate their guests always with a smile, There are no shows, but the entertainers hired each evening and Sunday mornings were pleasant while sitting al fresco right on the ocean front. It is very centrally located, walking distance to the Marina and a short taxi ride and numerous buses to take you to the Malecon. (Downtown Puerto Vallarta)Unfortunately, the food was extremely poor both in variety and quality. I usually take reviews which say buffets are repetitive with a pinch of salt as overall I find there is enough variety that you can choose something different every day. However, the Krystal literally had the same limited choice and poor quality food every single day. When we are at an all-inclusive we do not typically frequent restaurants outside the resorts as it increases the cost. For the first time ever, we went out to eat at least 5 times. There was no guacamole, a basic Mexican staple, served in the buffet - not even on the night of Fiesta Mexicana. During our second week, we realized we could special order it from the Kitchen, only after we saw that it was actually available when ordered by a la carte guests. The wine was so poor that we walked across to Soriana, the supermarket across the road and supplied our own. The food in the a la carte Italian Restaurant was also poor, the desserts tasted like play dough, and after we requested something different which tasted exactly the same (tiramisu or cheesecake, not) the lovely Manager offered us a special coffee which he made with great gusto. The atmosphere in the restaurant is nothing short of lugubrious which completely defeats the purpose of being in Mexico's beautiful climate. We did not return.Food is important to us especially over a two week period so that is the main reason for the poor rating. The breakfasts were decent.
We stayed at the Krystal for two weeks in Feb. The resort is dated with poor service. We informed the staff several times that the airconditioner in our room did not work at the front desk AND about the noise during the night from the people staying next door, afer several calls as well to the representative for Sunwing. Our room faced the West so the room was hot and humid all the time for two weeks. The location however is excellent. When we returned home we informed Sunwing and they told us that the resort has NO record of our complaints which were made several times and once with the Sunwing rep. Will NEVER GO BACK and after using Sunwing a few times with very bad results we will never use them again either !
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch & dinner
- Dine-a-round set menu at local restaurants, including Sr. Frogs and Outback Steakhouse
- A la carte dining
- Unlimited local and international drinks (house wine included)
- Room service
- Pool & beach activities
- Boogie boards
- Daytime tennis & racquetball
- Exercise area
- 30% off massages
- Kid's activities & playground
- Entrance to 'Christine' Disco (except open bar days)
- 402 rooms and suites
- 1 buffet and 2 a la carte restaurants (International, Japanese)
- Outdoor bar-cafe
- Swim-up bar
- Lobby bar with live music
- 3 Swimming pools
- Lit tennis courts
- Hair salon
- Shopping on-site
- Massage service (fee)
- Laundry service (fee)
- Safety deposit boxes
- Car rental
- Medical services (fee)
- Babysitting services (fee)
- 'Christine' nightclub
Hotel Rooms include:
- 1 king or 2 double beds
- Cable TV
- Modem telephone line
- In-room safe
- Mini-bar (fee)
- Full bathroom
- Balcony or terrace with garden or pool view
- Rooms specially adapted for the disabled
- Max occupancy 4 persons
Villa Rooms include:
- Same as above but located in villa section
- Each villa complex consists of 3 villa rooms sharing a common open living area and a small private pool
- Excellent for families or friends traveling together
- Max occupancy 4 persons.
Kids Deals - One child 7 and under stays and eats free when sharing a room with 2 adults. A second child pays the child rate. Please note that children who stay for free at this resort do not have access to the Dine-A-Round program and their meals will have to be paid for.
Honeymooners - Receive a bottle of Domestic champagne and a small wedding cake for 2. Request at time of booking. Proof of marriage certificate required at check-in.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Krystal VallartaPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
Av de los Garzas s/n, Puerto Vallarta 48300 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.