Plaza Pelicanos Grand
- What's Included
- All Inclusive Features
The Plaza Pelicanos has a true Mexican feel to it. It's beautiful and recently renovated. The rooms are very simple; be sure to ask for an alarm clock at the front desk! The grounds are well kept. The pool is huge, with a swim-up bar, but the service there isn't so great. The restaurants have excellent service however, and amazing food. This hotel has virtually NO beach. There are no activities either. This hotel is more for R&R, and quiet clients looking for a basic, simple place to stay. The tower at this hotel is all timeshares, so watch out for timeshare reps!
We went for a family trip to celebrate a major birthday. There were 8 of us totally, travelling from two cities. Upon arrival, we experienced a bit of stress (which was our own fault) due to accidentally taking the wrong suitcase off the bus. It was very dark and as a result, we erred in taking a bag that was very similar to one of ours. We should have checked the tag, but felt rushed to get our gear. The front desk helped to immediately get in touch with our rep and contact the other party who had already realized that his bag was missing. The problem was fixed within an hour, thanks to a bellboy going to make the switch. My husband and I were placed in a timeshare room because there was no other availability on our first night. We didn't like the idea of having to move, but were assured that our next day would not be negatively impacted. The switch did not take place until 3pm, which would have been fine had we been told that. Instead, we were told to come back every hour, starting at 11am. That was annoying.The buffet food was not enjoyable, and as other reviews have stated, lacked variety (including the lunches). The best meal of the day was by far the breakfasts, thanks to our awesome omelette lady, who always has a smile. I'm not sure why this is, but getting cream for our coffee from the waiters is always a challenge (and we are tippers). Another day, we asked for cold water during lunch, and the waiter literally brought warm water, no ice; and then ge got annoyed when we asked for iced water. Cream and iced water should be self-serve like everything else if it is going to be a challenge.The pool was clean and warm, and the service at the bar outstanding. We had little interaction with the pool server - who appeared to be solo most days, resulting in catering to the select few. We didn't mind going direct most days and tipping the bartender, but it would have been good to get more chair service. What are we tipping for if we're having to go and get it ourselves?We loved having the use of a cabana for our first couple of days. It is ironic that every lounge chair has the note attached not to reserve the chairs, yet everyone still does. The usual dilemma as we've witnessed everywhere we've gone in Mexico - not only do people reserve it at the break of day, but then most don't show up until mid-day or later! We had a clean room and great service from the housekeeping staff. The public washrooms were always spotless. The folks in the lobby that we first assumed were concierge staff turned out to be timeshare reps. That should be more clearly advertised. You definitely need more concierge staff present throughout the day.The best part of the resort is the alacarte restaurant and the staff there. In particular, Ernesto was awesome! The food was all quite good, except for the Brazilian night - it can be missed. We didn't do oriental night at all, knowing that our party would not like the menu. The resort should have two restaurants for a bit of variety - but we were pleasantly surprised with the food.We did the Sky Bar one night - and if we were younger may have done it more. It is great to have that option....many resorts we've been to do not. We very much enjoyed the activities staff, in particular the water aerobics. The best show in the evening was the Michael Jackson one.The noise was a serious issue for a couple of nights - the walls are very thin and we had rowdy neighbors check in on night 3. They would return after being out partying and decide that screaming down the hallways and slamming doors repeatedly was ok at 2 or 3am. After 2 nights of that, we lodged a complaint, citing specific room numbers, and after that, we had no more issues. I share this only because I now see that others before me have expressed concern about the noise and the hotel has not followed through on someone's suggestion to post signage to keep the noise down after a certain hour. Not that signs will fix it (see the note above about chairs having signs not to save them). But, it would be a start......I would recommend this hotel to someone who is concerned about budget, but honestly, for a few bucks more, the Canto del Sol is a much better option. It is right next door and we've stayed there before.
My wife and I stayed here the week of January 7. I enjoyed it, she hated it. Her problem was mostly with the food. The buffet selection is limited and very Mexican traditional. She is a very "meat and potatoes" type person.The other issue was with the pool. It's a nice pool with a swim up bar, but most of the pool is in the shade for most of the day. The view loungers on the small sunny side of the pool, are toweled very early in the morning. They should at least heat the pool more to compensate for its shady location. My wife being a big pool person (in the sun) didn't care for the pool.The Sky bar on the 9th floor is a great place for an evening drink or two. Great views and awesome bartenders. Especially Jorge. This was my wife's favorite part about the resort.😁The beach area is nice, with volleyball court and loungers available. Sand is a little rough, but not bad.The pool bar and bartenders are great. In the same area, is the snack bar. The food here is very inconsistent. We had undercooked burgers, hard as rock fries etc. This quality and consistency need improvement. They also have a daily lunch station where you can get ribs, fish, chicken etc. The two days I ate there, it was good. My wife thought the ribs were too fatty.😢Our room was clean, fairly modern and the only complaint my better half had here was the tub. It looked like it was painted at one time and paint was peeling off the bottom.I've stayed at many resorts over the years, including this one many years ago when it was a completely different resort. Overall, this resort is good for what we paid, BUT I would never get my wife to return. If you're a fussy "meat and potatoes" type eater, you probably won't like the food here.
We spent 5 nights here in January 2017 and enjoyed ourselves thoroughly. This resort is smaller than some, but spotless, more friendly and located close to downtown. Anything you need is within walking distance. Although it seems like every review mentions this, the staff is outstanding. Our favorite waiter Alan took exceptional care of us and the front desk was wonderful. The only downside I can think of is the wifi -- you have to purchase it in your room and the free wifi in the lobby is extremely slow.
Really enjoyed our stay at the Plaza Pelicanos Grand Beach Resort. A smaller, intimate place. A hundred rooms with others that are timeshare.. Everyone we encountered serving us understood, and most spoke English, so no problem there. T.V. wasn't working properly on arrival. They replaced it in minutes. Met many great people from all over the States and Canada. Breakfast and lunches were great (best bacon of any trip I've been on). The only negative was the repetitive dinners. If you're into tacos. burritos and beans, then it would then be ok. I was hoping for a carving station with a roast or ham, etc. Plenty of comfy aluminum lounge chairs. Beach was nice, water really warm. Same with the pool. Beach service bringing drinks was fabulous. Our server, Humberto would have another drink for you without you even asking. The SkyLounge on the 9th floor roof offered spectacular views of the city, as well as watching the sun set into the ocean on one side of the roof, with the moon rising over the mountains at exactly the same time, on the other side. Two jacuzzi tubs by the lounge, too. Bus to downtown just a short walk away. I would recommend this resort to anyone, and would not hesitate to come back in the future.
We will be arriving this Sunday for a 9 day stay. It will be our 3rd stay at Pelicanos Grand and we have been very happy with everything. Great value. Fun staff. already had a nice email from Jose Zuniga who is helping us with a room request. You will like this place.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Snacks daily
- A la carte dinner
- Domestic drinks from 10am-11pm
- Theme nights
- Daytime tennis
- Non-motorized watersports
- Introductory scuba diving lesson in pool
- Daily activities
- Nightly entertainment
- 74 rooms
- 3 restaurants including 1 a la carte
- 2 snack bars
- Bars including 3 swim-up bars
- 4 pools, two with kid's area and 1 adults only
- Multi-use garden field
- Beach club
- Poolside games
- Games room
- Medical service (fee)
- Safety deposit boxes at front desk (fee)
- Wireless internet (fee)
- Meeting and conference rooms (fee)
Grand section room, ocean, garden or pool view includes:
- 1 king or 2 double beds
- Cable TV
- Full bathroom
- Safety deposit boxes (fee)
- Max occupancy 4 persons
- Balcony or terrace
- Bathrobe for use during stay
- Personalized check-in with welcome cocktail, room service from 7:00am to 6:00pm, premium beverages, poolside waiter service, 24 hour food and beverages according to a established plan, tea time from 5 pm to 6:30 pm at the terrace with book readings, use of games room, use of Gym.
Kids Deals - Kids 6 and under stay and eat free when sharing with an adult.
For the Kids - Kids 4-12 enjoy supervised children's activities at the Kids' Club 10am-1pm and 2pm-5pm.
Honeymoon Special - Includes: bottle of wine, and fruit basket. Please request at time of booking & proof of marriage required at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Plaza Pelicanos GrandPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
Jose Clemente Orozco # 131 Zona Hotelera Las Glorias, Puerto Vallarta 48300 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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