Plaza Pelicanos Grand
- What's Included
- All Inclusive Features
The Plaza Pelicanos has a true Mexican feel to it. It's beautiful and recently renovated. The rooms are very simple; be sure to ask for an alarm clock at the front desk! The grounds are well kept. The pool is huge, with a swim-up bar, but the service there isn't so great. The restaurants have excellent service however, and amazing food. This hotel has virtually NO beach. There are no activities either. This hotel is more for R&R, and quiet clients looking for a basic, simple place to stay. The tower at this hotel is all timeshares, so watch out for timeshare reps!
This was my 24 year old daughter and my first trip to Mexico. We weren't sure what to expect but the resort had positive online reviews. Hands down the best service and staff out of anywhere i have ever stayed. 99% of the staff were so polite, courteous and fun that we found ourselves enjoying their company while they ensured wr had the best trup ever. Never once did we feel at risk and we were brought into the groups of pool volleyball and other activities despite that we were one of the few that didn't speak Spanish. Front desk staff could use a little more pep as they come across rude sometimes. But EVERYONE else....AMAZING. would go back and recommend to everyone heading that way. Special thanks to Febrezio and Estaban
We chose this hotel based off of location and price. For all inclusive and being on a budget this was our best option. We stayed 8 days and 7 nights and we couldn't be happier with our choice. The second we arrived we were greeted promptly with cold towels and drinks and were taken straight to our room. When we got there and saw we were given 2 double beds instead of the king we requested they quickly moved us to a proper room. The food is so so most of the time but for the price, you can't expect much. The omelette station every morning was our go to. The drinks were always strong and the service was impeccable. Never did our glasses become empty before a new one was brought to us. The bar pool, roof top bar and buffet service were all on it. The maids were really good too. We'd always come back to an immaculate room after our days out. The one and only complaint I have is that the vendors walking on the beach are relentless. Doesn't matter if you're hanging out by or in the pool trying to relax, they will continue to harass you to buy their junk. Got real tiring real quick but it's Mexico so it's expected. We loved the staff, the property, the location. Was so easy to exchange our American money for pesos at the front desk and a lot to do that was walking distance. Even did the couples massages for an insanely cheap price. All in all, we through my enjoyed our stay and did my want to leave.
My husband and I spent a week at this resort for our honeymoon. Our experience was GREAT. Some of the staff is ok while certain staff members made this experience OUTSTANDING. Nancy from the front desk area made us feel at home, she took care of us when we wanted to reserve spots for tours. She was extremely friendly. While Lucio, our favorite bellboy, catered to our needs. He made sure to answer all our questions about any needs while our stay at the resort. Mario, the bartender from the sky lounge, was by far an exceptional staff member, while we enjoyed drinks he always provided OUTSTANDING customer service. His drinks are well prepared and he always conducted himself in a professional manner. Lastly, my husband and I look forward to returning to any of the hotels/resorts where Raul Robles (Capitan) manages. Raul provided top service and made our stay at the resort comfortable and memorable. Due to these individuals we plan on recommending and returning. Plus, the resort is a great location with great amenities. Thank you for a Great Honeymoon experience! Special thanks to Raul Robles, Bartender Mario, Front Desk Assistant Nancy & Bell Boy Lucio!
I had an amazing time at this resort. Although the resort itself was incredibly impressive and well kept, the staff there were without a doubt the number one reason I enjoyed my stay here. As soon as we arrived, Gustavo, one of the bell boys, was smiling, greeted us like old friends and was always interested to hear about our day whenever we would return to the resort or appear in the lobby. Ricardo and Karen, staff at the A La Carte restaurent, were extremely hard working and made every guest feel like royalty (highly recommend A La Carte if you do visit). Mario and Fernando, who were part of the games team, were always very full of energy and eager for everyone to be included in the activities they were promoting. Although many people visit the buffet throughout the day, Daniel always made you feel like a top priority whenever you walked in and was eager to help you in anyway that he could. Despite all these incredible staff members, above all, is Fabriccio the bartender. Talking to Fabriccio always put a smile on my face as he was the kindest, friendliest and most entertaining staff member I met during my time at Plaza Pelicanos Grand. Fabriccio actively engages you in conversation and speaks incredible english. He was beyond doubt one of the most memorable aspects of my time at this resort. Despite being a bartender, Fabriccio's attitude and personality embodied everything I would expect an overall fantastic customer service employee to be. These staff worked incredibly hard, were always very genuinely friendly and deserve to be recognized for their amazing efforts.
Stayed at this hotel May 20-27, 2017. Everyone was so accommodating and friendly, especially the pool side waiters. Our main waiter was Gerardo Jasso Herrera and he definitely went out of his way to make us happy! The cleaning staff were also very friendly and always there if we needed an extra towel or two! There were very few Americans there when we were there, Most we visitors vacationing from other parts of Mexico, which personally I liked. It was near the bus lines so it was very easy to get around. Or if you prefer to taxi, the front desk would call one for you!There was also nightly entertainment which was very good!Rooms were wonderful, pool was fantastic, and Staff was exceptional!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Snacks daily
- A la carte dinner
- Domestic drinks from 10am-11pm
- Theme nights
- Daytime tennis
- Non-motorized watersports
- Introductory scuba diving lesson in pool
- Daily activities
- Nightly entertainment
- 74 rooms
- 3 restaurants including 1 a la carte
- 2 snack bars
- Bars including 3 swim-up bars
- 4 pools, two with kid's area and 1 adults only
- Multi-use garden field
- Beach club
- Poolside games
- Games room
- Medical service (fee)
- Safety deposit boxes at front desk (fee)
- Wireless internet (fee)
- Meeting and conference rooms (fee)
Grand section room, ocean, garden or pool view includes:
- 1 king or 2 double beds
- Cable TV
- Full bathroom
- Safety deposit boxes (fee)
- Max occupancy 4 persons
- Balcony or terrace
- Bathrobe for use during stay
- Personalized check-in with welcome cocktail, room service from 7:00am to 6:00pm, premium beverages, poolside waiter service, 24 hour food and beverages according to a established plan, tea time from 5 pm to 6:30 pm at the terrace with book readings, use of games room, use of Gym.
Kids Deals - Kids 6 and under stay and eat free when sharing with an adult.
For the Kids - Kids 4-12 enjoy supervised children's activities at the Kids' Club 10am-1pm and 2pm-5pm.
Honeymoon Special - Includes: bottle of wine, and fruit basket. Please request at time of booking & proof of marriage required at check-in.
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Plaza Pelicanos GrandPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
Jose Clemente Orozco # 131 Zona Hotelera Las Glorias, Puerto Vallarta 48300 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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