Secrets Vallarta Bay Resort and Spa
- What's Included
- All Inclusive Features
3rd visit. Not been in 3 years but knew what we were getting into. By this we mean on our last two visits staff and service were fantastic - no change. Quality of food and restaurants was excellent again - no change. The rooms are lovely - no change. Afternoon boom boom music and "crazy games" - no change. This last point for us personally is a big negative. This resort is not a place you can quietly relax with a book and by all means a cool beer and just plain unwind. The Entertainments staff are all about "everyone must want to party" on vacation. The only negative to this on this resort, is it has a small pool and beach footprint, so there's no getting away from the party. Again, it's a personal taste and we knew what we were signing up for but this is just forewarning to others that may like a quiet vacation. Another observation that I feel changed from prior visits was the amount of crappy sugary drink mixers being used in the cocktails. If my memory served me right from prior visits, they used real fruit juice and even fruit (I may stand corrected on this) in the past. The one point I would like to raise that was really frustrating versus past visits is that the beach sellers were continually allowed to roam freely trying to sell their wares. Very annoying having to say "no thank you" 100 times a day. In the past, the sellers only crossed the little fence on the beach IF invited in by a prospective buyer and security did well at policing this. Now, they were particularly lapse - very frustrating. All in all another good trip because the positives do outweigh the negatives but I'm hoping these comments are useful to future guests as well as management.
Omg words can't even describe how gorgeous this resort is! I never want to leave and can't wait to me back! Our room 1821 in the preferred section is beautiful! The cleaning staff has done a great job coming twice a day. The pool was very fun and we even learned how to carve fruit. You can tell the entertainment staff really cares about your trip being enjoyable. When my husband sliced his finger they were quick to respond and help him. The night entertainment has been great the aqua show was super cool! The foam pool party was also really fun and old and young seemed to enjoy it! Armando at the pool by barefoot grill took care of our drinks all week and he was always check in to make sure we always had a full glass! Thank you for the great customer service you provided you made our days very enjoyable. The concierge Alejandro and Hugo at the preferred section are all very sweet every time they have seen us they are checking in to make sure everything is going well. Food has been great the guacamole is heaven. Drinks in the preferred section are really good but different then the regular lobby bar or pool side so if you are a drinker preferred is the way to go. Spa was spectacular we booked a couples massage and immediately booked another one for Two days later! The hydrotherapy pools were awesome as well and the staff in the spa area were great one lady wish I could remember her name went out of her way to track me down makeup remover after my appointment! Overall we are thrilled that we decided to stay here. The general customer service here is more than 5 star and I just love how everyone says "it's a pleasure"
Just returned from a 5 day stay. I've never been to Mexico or an all inclusive resort. I traveled alone and this place was absolutely beautiful it was safe and there was plenty of entertainment to keep me from getting bored but the atmosphere was also quiet enough for relaxation. The pool was absolutely amazing and clean I would like to give a shout out to Fernando who was my waiter at the pool who was absolutely wonderful and made my stay there very much enjoyable. The rooms are clean, the food was great a big thank you to Humberto my waiter at Market cafe who was always there to greet me with a smile and coffee. The vacation club invited me to attend one of their presentations which I really enjoy the information was good their sales pitch was not very pushy and I did not purchase at this time however I definitely will in the future consider it. I cannot say enough wonderful things about the spa and the treatment that I received there was absolutely wonderful. Thank you secrets for providing me with a wonderful vacation.
We thoroughly enjoyed our stay at Secrets -- our room was great . It had a dehumidifier which really helped with the humidity there. The food was very good in the buffet and a la cartes. It was great because we had access to both the Secrets and the Now restaurants without any reservations. Secrets is the adult only and Now is the family side of the resort. The Resort and pools were very clean. Access to loungers and towels was super. The weather was amazing. 7 days of sun with a lovely ocean breeze to keep you comfortable in 27-28 C temperatures. Breakfast was available in the buffet. Lunch was at the buffet, the pool side grill or the seafood restaurant - Oceana. We enjoyed all 3. Our dinners at the Oceana, Bordeaux (French) and the Italian restaurants were all very good. The service in all restaurants and buffet was excellent. We have never had such great service at the pool for drinks. Rodrigez was amazing. In our buffet, the Market Cafe, Jose, Caesar and Humberto gave us excellent service. We did water aerobics each day and Alondra was an excellent instructor who made our exercise so much fun and included some dancing. It was great that the resort had washrooms beside the pool that were accessible. People on walkers, in wheel chairs and scooters seemed to be able to get around easily. The rooms had walk-in showers as well. We did attend a Holiday club presentation because of Renee who was so pleasant and friendly and who made it worth our while to attend the session. She also organized our excursions and book our massage. She certainly represents her company well. The presentation was not in any way high pressure. We especially enjoyed the closer -- Paul.We found the front desk and Concierge to be friendly, helpful and quick to get our needs met. Thank you to - Daniel (concierge) , and at the front desk - Marco, David and Cynthia. The only issue we had was our towels in our room not being replace the last couple of days but as soon as well called house keeping, this was rectified. The location of the resort was great. YOu could take a 45 minute walk to the waterfront center of town and you could walk to the harbour. We enjoyed a city tour, a sunset cruise and an amazing massage at the spa. We would definitely go back and spend a longer time there.
A good time was had by all at our annual retreat. Fabulous food, great pools and excellent service from very friendly staff. Lots of engagement by the pool from the activity team (shout out to The water aerobics team - HiLow and their valiant attempt to teach us Spanish). Great place for a group with plenty of diversity including tours which a few of the spouses did while we worked! Fun for everyone. Also good for couples. We stayed on for a few extra days and enjoyed a quiet relaxing time for two. Great evening entertainment with beach Regge party fantastic water show and good shows at the theatre. My only complaint was the lumpy pillows! A minor problem in an excellent week.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Unlimited-Luxury� service
- Full breakfast, lunch, dinner and snacks
- Theme parties and entertainment
- Unlimited natural fruit juices and soft drinks
- Unlimited international and domestic premium brand alcoholic beverages
- 24-hour room service
- 24-hour dining at cafe
- Golf driving range
- Non-motorized watersports
- Beach volleyball
- Water trampoline
- Ping pong
- Water polo
- Boogie boards
- Beach soccer
- Jungle trekking
- Movies on the beach
- Dance classes
- Inflatable iceberg
- Nightly entertainment
- 271 spacious suites
- 5 a la carte restaurants, 1 Buffet, 1 snack bar & 1 cafe
- 4 bars and lounges
- 3 Pools
- Spa (fee)
- Fitness centre
- Tennis court
- Business Center (fee)
- Wireless internet access
- Meeting Rooms Available (fee)
- Medical Services (fee)
- Laundry service (fee)
- Horseback riding (fee)
- Shopping Village includes: gallery, jewelry, tobacco shop, coffee shop, bar & more.
- 1 king or two double beds
- A/C with individual control
- Secret box
- Hair dryer
- Turn down service
- Mini-bar refreshed daily
- Alarm clock
- Iron and ironing board
- Electronic safe
- Satellite cable TV
- Internet access
- Bathroom with soaking tub and double vanity sinks, shower and Jacuzzi
- 24-hour room service
- Slippers and bathrobes
- iPod dock
- Full living room
- 629.27 Sq.Ft.
- Maximum 3 adults
- Private Preferred Lounge
- VIP Status and Amenities
- Concierge service
- Daily continental breakfast service in the lounge
- Afternoon hot and cold hors d'oeuvres; exquisite desserts, and fine liquors in the lounge
- Pillow Menu
- Complimentary newspaper in room every day
- Free internet access in suite (with your own laptop)
- Free computer access in Preferred Lounge
- Upgraded mini-bar service
- Upgraded bath amenities
- Books, DVD's and CD's
Resort Location Map
Secrets Vallarta Bay Resort and SpaPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
David Alfaro Siquerios No. 164 Col Zona Hotelera Las Glorias, Puerto Vallarta 48333 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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