Secrets Vallarta Bay Resort and Spa
- What's Included
- All Inclusive Features
Travel to the resort via Vallarta Transfer & Incentives was spot on...our driver was waiting for us promptly on both the arrival and departure transfers...very professional and friendly. Once arriving at the resort, we were greeted with champagne and a cold towel...very refreshing after a long flight! As UVC members, we were escorted directly to the members area and advised our room upgrade was granted (many thanks to UVC rep Atef Saleh for seeing this through) and only had to wait an additional 30 mins for the room to be ready. The room was spacious and clean with all the amenities you would need for a week long stay. The grounds of the resort were very well maintained and always clean. The true joy of this resort is not only the beautiful views, but the staff itself. Everyone greeted you with a smile and made sure you were taken care of...in the Preferred tower, Eduardo Arriaga is absolutely wonderful and made every trip to the bar a joy! By the pool...Rodriguez and Junior were always on top of making sure our drinks were fresh and cold...and always had a funny joke to bring a smile to our face. Gabriella in the Secrets main lobby area was very attentive and always had a smile...making sure we had what we wanted. The entire staff at this resort deserves an applause...always striving to make our day "Excellent"! If Puerto Vallarta is on our list again...we will definitely be staying with this resort again. Also, the town of Puerto Vallarta is very safe...we walked from the resort down to the "flea market" area at the Boardwalk (45 min walk), but took a taxi back for @ 80 pesos. For UVC members, I strongly suggest taking part in the Sunset Cruise...it was an absolute blast and very relaxing!
You cannot go wrong. The rooms are very comfortable and the staff is excellent. They have so many employees here to help you. Most know English although I speak Spanish. The restaurants are great. French, Italian, Seafood, Sushi, Japanese, Teppanyaki, buffet, and American to name a few. If you are coming to PV, this is the spot.
Having been to two all inclusive in Cozumel and one in Punta Cana this resort by far exceeded my expectations. Overall the best all inclusive that I have had the pleasure of staying at. Checking was easy however if you arrive early your room will not. be ready until 3 or after. The vacation presentation we said yes we would go but changed our mind. They can be relentless but just stand your ground. After the first day not much was said. Turtles : unexpected surprise is that they have turtle nest that are moved from the beach into a safe area for hatching. Aldo was the best he let us hold them and at 7 at night they release the turtles into the ocean. Beach- if you plan to go in the water bring water shoes. The ocean is lined with rocks.People:The very best people can be found at this resort. We always felt important and all our needs was taken care of. That's not to say we didn't have a few hiccups but the good outweighed any hiccup by far. People worth mentioning: Miguel in Hitsmu, The Market - Cesar, Fernando, Raul, Gerzain, Nancy our housekeeper, and poolside Rolando, Juan, and Jorge. Accommodations:We stayed in the 9th floor. The room was as expected. Note one thing: We are from Houston and are used to humidity. The humidity here is quite impressive therefore our room felt wet or damp. It is important to keep. your a.c. low - the cold air helps combat the humidity. Food:We ate at the following Oceana, Market, Bordeaux, Capers & Hitsmu, Teppenyaki table. Breakfast: Market is the only breakfast is good sometimes the food can be coldLunch: At the Market was our preferred spot. Barefoot Grill was hit or miss. Oceana was ok.Dinner: The Japanese restaurant was by far our favorite. Bordeaux was ok. Capers was good, Oceana was ok. It's better to go to one of a la carte restaurants than to the market.Excursions:Las Caletas was amazing definitely worth going. beautiful island.Rhythm of the night- show was good but please note that you will not eat dinner until 10 o clock. You get back to the hotel at 1 a.m.Hidden Mexico our guide Emmanual was great. Please note of younger motion sickness easily you may want to skip.
Positives: Grounds and pool area were beautiful. Staff were very attentive, especially at poolside. Room was beautiful. Spa was magnificent and massage was great!! Negatives: #1 We booked a Preferred Jr. Suite Ocean view, that was on the 3rd floor, but smelled musty and felt damp- this was not an isolated incident as I talked to at least 2 other couples who complained of the same problem. The management chalked it up to the tropical environment-- but I've traveled enough to know that other places manage to handle the "humidity" problem without residual odor and dampness. The dehumidifier in the room helped a little, but did not completely eliminate the problem. #2: The food was very sub-par in my opinion- bland, not seasoned well, and frankly boring-more like cafeteria food. I have taken 4 cruises, and the food in all circumstances at Secrets rated far below that on Norwegian Cruise lines, Royal Carribean, and Princess line. In comparison, the food experiences on two of the Vallarta Adventures trips we took IN PVR were great!! Both high quality, unique, and locally authentic. #3. Check-in was really the first part of a multi-level sales pitch, that began with the VIP person at the check-in desk and continued the next day over a "90 minute chat with a gourmet breakfast" -- in reality the chat was a 3 hour A&M vacation presentation presented over a boring buffet breakfast. It took five "NOs" with five different people for them to let us leave and get our agreed upon discount excursion coupons. If you are HEAVY DRINKERS and have LOW food expectations, you will enjoy this resort. Otherwise, go elsewhere!
We went there for our intimate wedding . My earring got stolen on the wedding day . Overall experience was ok but missing my earring ruined things as they were given by my husband on Valentine day. I contacted Fernanda the wedding coordinator and ask her to help them find it but she didn't care much . Never received apology from the them either. Not going back .
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Unlimited-Luxury� service
- Full breakfast, lunch, dinner and snacks
- Theme parties and entertainment
- Unlimited natural fruit juices and soft drinks
- Unlimited international and domestic premium brand alcoholic beverages
- 24-hour room service
- 24-hour dining at cafe
- Golf driving range
- Non-motorized watersports
- Beach volleyball
- Water trampoline
- Ping pong
- Water polo
- Boogie boards
- Beach soccer
- Jungle trekking
- Movies on the beach
- Dance classes
- Inflatable iceberg
- Nightly entertainment
- 271 spacious suites
- 5 a la carte restaurants, 1 Buffet, 1 snack bar & 1 cafe
- 4 bars and lounges
- 3 Pools
- Spa (fee)
- Fitness centre
- Tennis court
- Business Center (fee)
- Wireless internet access
- Meeting Rooms Available (fee)
- Medical Services (fee)
- Laundry service (fee)
- Horseback riding (fee)
- Shopping Village includes: gallery, jewelry, tobacco shop, coffee shop, bar & more.
- 1 king or two double beds
- A/C with individual control
- Secret box
- Hair dryer
- Turn down service
- Mini-bar refreshed daily
- Alarm clock
- Iron and ironing board
- Electronic safe
- Satellite cable TV
- Internet access
- Bathroom with soaking tub and double vanity sinks, shower and Jacuzzi
- 24-hour room service
- Slippers and bathrobes
- iPod dock
- Full living room
- 629.27 Sq.Ft.
- Maximum 3 adults
- Private Preferred Lounge
- VIP Status and Amenities
- Concierge service
- Daily continental breakfast service in the lounge
- Afternoon hot and cold hors d'oeuvres; exquisite desserts, and fine liquors in the lounge
- Pillow Menu
- Complimentary newspaper in room every day
- Free internet access in suite (with your own laptop)
- Free computer access in Preferred Lounge
- Upgraded mini-bar service
- Upgraded bath amenities
- Books, DVD's and CD's
Resort Location Map
Secrets Vallarta Bay Resort and SpaPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
David Alfaro Siquerios No. 164 Col Zona Hotelera Las Glorias, Puerto Vallarta 48333 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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