Secrets Vallarta Bay Resort and Spa
- What's Included
- All Inclusive Features
Waited an hour and a half for food the first day and they give you such small portions that you have to order more food. . I ordered more food but the food took so long that I just left and went next door to the buffet. On this specific day a lot of guest were complaining their food was taking so long. One guest asked how did you get your food before us. Other guest were complaining their food was taking so long. One of the guest clapped when we received our food. The next day i tried making reservations for the japenese place and they did not have any reservations until the next day, but the next day was my friends wedding so I could not make one. My room is also in the ninth floor and is smells like mildew. They don't even walk you to your room like other all inclusive hotels. My floor did not have room numbers so when I first checked in, I had to guess which one was my room. I stay at a lot of all inclusive hotels since I love traveling but I will not be coming to Secrets again. For the price they charge and the 4 stars they get on Yelp it should be a better experience. I recommend staying at other all inclusive places. I normally don't give bad reviews. The next day i tried making reservations for the japenese place and they did not have any reservations until the next day, but the next day was my friends wedding so I could not make one. My room was also in the ninth floor and is smelled like mildew. They don't even walk you to your room like other all inclusive hotels. My floor did not have room numbers so when I first checked in, I had to guess which one was my room. I stay at a lot of all inclusive hotels since I love traveling but I will not be coming to Secrets again. For the price they charge and the 4 stars they get on Yelp it should be a better experience. I recommend staying at other all inclusive places. I normally don't give bad reviews.
Short but sweet, the service is outstanding a special shout out to our buddy Manuel Bugarel. He treated us so well and went above and beyond our expectations! We will miss seeing him everyday. All the other servers were great as well. The a la carte restaurants were awesome. We didn't get a chance to try the French but the Mexican and Japanese were delicious. Even the buffet always had a great selection. Barefoot grill was our fave for lunch by the pool, the burgs, chips and quac were always the perfect snack. A recommendation of mine, from our friend Manuel.. the chicken vegetable noodle soup from room service is to die for. Last but not least, the room was great, we used our tub almost everyday and watched movies from it. The view from our room was breath taking. Overall, a really great, small attentative resort. Also! Just like to mention.. all the shows and entertainment the resort puts on each night are awesome!! The performers are incredibly talented!
Stayed at sister hotel next door on the past three visits and decided to stay at the Secrets side this time. Was a little disappointed that upon check in we were not offered a glass of champaine or cool towel. We had to remind the front desk staff.. Housekeeping was a little inconsistent. We also had a swim out room and was getting drinks delivered in the pool. Waiter was doing an excellent job and he got tipped accordingly. Do to his good service I decided to tip him very well that would be for the next two days. Needless to say that once he got his sizable reward he disappeard and moved on to another part of the pool area. The last day and a half of our stay presented some challanges and our room was not stocked with toilet paper. We had to ration what we had left and notified five different people on the hotel staff. One individual said he would return with a roll which never happend. Called the front desk and they said someone would be by, again no show. We resorted to using Kleenex and if that would have run out we would have been forced to use the towels or drapes.
Booked through Apple Vacations and very glad we did. They made the entire trip very enjoyable! The resort itself is beautiful and is actually two resorts in one. Secrets is adults only and where we stayed. Now Amber is the Family side of the same resort. We had access to both sides of the resort including restaurants and entertainment but they didn't have access to our side. The food was pretty good and included a Seafood restaurant, French, Italian, Mexican,Japanese and a buffet. There was also a poolside grill that provided basics like burgers and fries. Only the hibachi grill in the Japanese restaurant required a reservation and we never had to wait long to be seated. There are several pools at each resort and some rooms were swim outs. We spent a fair amount of time at the swim up bar and Eduardo and Omar took great care of us for the week we were there! Many top shelf liquors avalible and they made sure we had a crown and coke whenever we needed one :) Our room was absolutely beautiful and quite large as well. King sized bed, full sized desk, mini fridge stocked every day. Jacuzzi in our room and a great view of the Ocean from our 12th floor suite. The best part of the room was the shower though. Very large glass and granite with multiple shower heads, it was heaven! Gloria took great care of us and kept our room nice as well. We went into town several times and never felt unsafe, even at night. All in all it was a great trip and we are already talking about going back in a couple years.
Another fantastic visit to Secrets! This was our second visit to this hotel, and it was as fantastic as our first. Great service, fantastic restaurants and a wonderful hotel. Special mention to the Bordeaux restsurant for its excellent food (we like to eat good food, Michelin starred places included), and the service from Hugo and Luis Govea was exemplary. Also, the food at the Japanese restaurant was marvellous. We have stayed at numerous 5* hotels in Mexico and the Caribbean, this remains our favourite by some distance. Enjoy!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Unlimited-Luxury� service
- Full breakfast, lunch, dinner and snacks
- Theme parties and entertainment
- Unlimited natural fruit juices and soft drinks
- Unlimited international and domestic premium brand alcoholic beverages
- 24-hour room service
- 24-hour dining at cafe
- Golf driving range
- Non-motorized watersports
- Beach volleyball
- Water trampoline
- Ping pong
- Water polo
- Boogie boards
- Beach soccer
- Jungle trekking
- Movies on the beach
- Dance classes
- Inflatable iceberg
- Nightly entertainment
- 271 spacious suites
- 5 a la carte restaurants, 1 Buffet, 1 snack bar & 1 cafe
- 4 bars and lounges
- 3 Pools
- Spa (fee)
- Fitness centre
- Tennis court
- Business Center (fee)
- Wireless internet access
- Meeting Rooms Available (fee)
- Medical Services (fee)
- Laundry service (fee)
- Horseback riding (fee)
- Shopping Village includes: gallery, jewelry, tobacco shop, coffee shop, bar & more.
- 1 king or two double beds
- A/C with individual control
- Secret box
- Hair dryer
- Turn down service
- Mini-bar refreshed daily
- Alarm clock
- Iron and ironing board
- Electronic safe
- Satellite cable TV
- Internet access
- Bathroom with soaking tub and double vanity sinks, shower and Jacuzzi
- 24-hour room service
- Slippers and bathrobes
- iPod dock
- Full living room
- 629.27 Sq.Ft.
- Maximum 3 adults
- Private Preferred Lounge
- VIP Status and Amenities
- Concierge service
- Daily continental breakfast service in the lounge
- Afternoon hot and cold hors d'oeuvres; exquisite desserts, and fine liquors in the lounge
- Pillow Menu
- Complimentary newspaper in room every day
- Free internet access in suite (with your own laptop)
- Free computer access in Preferred Lounge
- Upgraded mini-bar service
- Upgraded bath amenities
- Books, DVD's and CD's
Resort Location Map
Secrets Vallarta Bay Resort and SpaPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
David Alfaro Siquerios No. 164 Col Zona Hotelera Las Glorias, Puerto Vallarta 48333 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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