Secrets Vallarta Bay Resort and Spa
- What's Included
- All Inclusive Features
Paco is the best bartender and server ever. Everyone treated us great. The drinks were flowing and plentiful. The restaurants were great. Food service was terrible. Overall great value and great experience.
We have a great time at secrets in Vallarta Bay the all inclusive is well worth it to anyone how likes to eat really good food and top shelf adult drinks Thanks for your help in booking our trip Briana Quintin
Shortly after the cold welcome towel and champagne, everything was downhill.1. They make the timeshare pitch seem like it's part of the check-in process and you honestly won't know any better to avoid it. As soon as you get your room keys at check-in, someone takes you aside to explain to you how to use your included $200 in resort coupons (which I wasn't aware of before then). This person's job is actually to set-up an appointment for you to meet with the AMResorts vacation club sellers. It's very, very sneaky and unappreciated. There were several booths set-up around the property to continue to pitch this to you. Annoying.2. The mildew stink of the rooms is truly unbelievable. It hits you like a ton of bricks the second you open the door. You will adjust to it and only notice it when you are re-entering the room, but everything from your clothes to the sheets will feel damp from humidity. As we learned upon getting to the airport to come home, the stink travels with you. You will need to rewash even clean clothes from your suitcase. They give you incense in the room to try to mask it, but it doesn't really work. Even our matches to light the incense were so damp from humidity that they wouldn't strike. Even the most beautiful room in the world is going to suck if it literally stinks.3. If you don't tip, you don't get top-notch service. When we arrived to our room, the man that restocks your mini-bar comes in and introduces himself. He says he's there to stock an already stocked mini-bar and that he's happy to bring you more of whatever you like during your stay. We didn't tip him for his hello, partially because he didn't actually do anything and also because we were a little disoriented and tired from just arriving and getting our bearings. Our mini-bar was never restocked in 5 days. I am absolutely a big believer in tipping. $1 per drink, $2-5 per meal, 20% for spa treatments, etc. The beauty of an all inclusive resort though is that you'd love to have to never carry anything on you, but you always need (and are expected to) have cash on you at Secrets. The web site says that all gratuities are included, but they most certainly are not. We spent WAY too much time worrying if we had tip money and breaking $20s with the bar staff or front desk to get more.4. Our thermostat for the room was literally falling out of the wall. It looked to have been previously repaired by applying tape to the top of it to keep it attached to the wall, but the tape is no match for the weather there. Also, if your deck doors aren't completely 100% closed, the AC will kick off which you won't realize until you're sweating. For a 5 year old resort, I was generally unimpressed with the room. The light cover on our ceiling fan was so tilted that my husband triumphantly cheered that we made it the whole 5 days without it falling on our heads while we were sleeping.5. The beach is unswimmable. The amount of sand is very shallow and crawling with vendors. This is a public beach, so the vendors cannot come up onto the Secrets property, but they will still harass you from the beach if you are on the lounge chairs closest to the sand. The water itself is enough to get your feet wet up to your knees and then it's a floor of rocks, which isn't prime for swimming. If you are expecting lovely blue water like the Cancun side of Mexico, you will be very sad. We saw maybe 15 people max swimming in the ocean over 5 days.6. The WIFI is like being on circa 1999 dial-up. It is painfully slow.7. It describes itself as being romantic and refined. They also have daytime activities like a Belly Flop contest and a DJ Foam Pool Party. I'm not entirely sure what is refined about that. There is still a large contingent of day-drunk girls screaming "wooo". In general, the place is louder than I expected. Because it shares property with their family-friendly cohort, Now, you will be able to hear both kids screaming as well as the "woo" ladies along with loud music from about 11AM through 11PM. The shape of the resort sort of amplifies it as well.8. The daily activities are a moving target. I downloaded their recommended app which gives you access to daily activities so you can plan for the coming days. Each time a interesting non-motorized water activity was planned, it was canceled. My husband was excited to try stand-up paddle-boarding and it never happened even though it was on the schedule. The same happened with the kayak tour. He also took the yoga class and it was clear that it was not a trained yoga instructor.9. There is the most ridiculous dress code for the restaurants, especially for dinner! Men are expected to wear long pants, dress shoes, and collared shirts for dinner. Who wears long pants and dress shoes in 95 degree heat with 95% humidity?! In fairness, he still wore his sandals to dinner and he wasn't turned away.10. The elevators are small, slow, and not air-conditioned.11. The food is mostly meh, except for Bordeaux and Capers. The room service menu is very small and limited. Their overnight room service menu is 5 items. That's it. A pizza, a burger, a quesadilla, a BLT, and one other thing I can't remember. The high points are the Strawberry Napoleon and Creme Brulee at Bordeaux. The lasagna at Capers was outstanding. The eclairs, Nutella cronuts, and Chocolate Mousse at both Bay Cafe and Coco Cafe were outstanding.12. The spa is amazing (mostly) and is the only reason I have something positive to say. We dropped almost $800 here and it was worth every penny. The spa facility is outstanding and one of the best I've ever seen. Even if you don't get a service, paying the $35 for a day pass is worth it. I had 2 massages and a facial. My husband had 2 massage and a body treatment. The same woman that massaged me gave me my facial and it was very clear that she was not an actual aesthetician. That's my only caution. It seems that they have trouble booking appointments since their regular prices are exorbitant. We were stopped by Alexandre at the spa desk outside of the buffet and received a BOGO on the first time and everything at 48% off the second time. Worth it.
From check in to check out we had a phenomenal experience here at Secrets Vallerta Bay! As soon as we got out of the van we were greeted with cool towels and champagne to get the adventure started. We were then escorted to the Preferred Club check in lobby where we had to wait a short time to check in. However we were directed to the lobby bar and snack bar which made the wait more than okay! Bellboy staff got our bags to our room quickly as well. As for the hotel staff, they all were very accommodating and eager to help. Always friendly and smiling. The entertainment staff put on amazing shows nightly, some that will blow your mind! These guys and girls are very very talented! The grounds were beautiful and well maintained. Very pretty landscape and plentiful pools, all which were well kept and clean. We enjoyed the warmer "hot tub" pools (two onsite). The pool side service was the best I've ever experienced yet at an all inclusive resort. Luis was amazing! In addition, theres a smoothie and snack bar around the pools for afternoon snacks! Convenient bathrooms are near by as well so you don't have to go all the way to your room. As for the room, we had a preferred suite with a Jacuzzi on the terrace. We had a great view from the 5th floor overlooking the resort with a decent view of the ocean. The rooms were well kept and spacious with a closet and full size dresser to unpack your things and make yourself at home! In the closet was a provided safe box for personal belongings and valuables. In our room we had a rain shower and large oversized bathtub which I enjoyed. To be honest, I most likely would not spend the extra $ for the jacuzzi on the terrace again as we only used it once. The tub inside the room is perfect and more private! Our room service was also excellent. Lydia always kept our room nice and clean daily!! As for ordering in, they would bring you food from there room service menu with plenty of options, beer or even cigarettes all hours of the day with 24hr service! The wait was occasionally lengthy but what can you expect. These people are busy busy all the time! My favorite bartender was Carlos in the Preferred Club. He was very friendly with a built in smile on his face and got to know you over your stay! The beach on the resort grounds was average. Very rocky so be sure you were shoes. Beach vendors are on location daily and can be obnoxious but not as pushy as other places we have been. There were several restaurants on the resort, but to be honest we did not try but one as we were in town eating mainly but Bordeaux was amazing. We actually ate here twice. Otherwise we had breakfast or dinner at the buffet or preferred club area, where options were endless. There is always something for everone to choose from and unlike other all inclusive resorts, the food was exceptionally good. I think if we went back again we woukd take advantage of more on-site restaurants. Also, while your there do check out the CoCo coffee shop across from the convenient/souvenir shop on the 3rd floor, main lobby area. Maria makes wonderful coffees with cute art that is sure to put a smile on your face and get your day off to a good start! There is a different coffee of the day each day, all of which were delicious! Also, cold coffee and fraps are available throughout the day! Overall, we had a great experience and would love to visit here again! Highly recommend this resort for any adult couple looking for a fun kid free all inclusive experience. Just do keep in mind, the weather may be overcast on many days but does not take away from the adventure or fun. We had a few sunny days with the rest being overcast. Also, very very humid! Give it a shot, you wont be disappointed at Secrets Vallerta Bay!!
This is a wonderful resort. The rooms are fabulous, the food is very, very good, and the sunsets in the evening are spectacular. Where this resort shines is with the staff. Every staff member has been polite, attentive and gracious. Cocktails are made with good liquor, but get a "side shot" with every drink to add in, otherwise they're a bit weak. Good common area entertainment. If you are going to have the membership discussion that they gently push, do research up front, so you can ask good questions.Insider massage recommendation is to exit the main gate, turn left and walk 100 feet to Healing Hands. Their massages are $25/$35 for 60/90 minutes.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Unlimited-Luxury� service
- Full breakfast, lunch, dinner and snacks
- Theme parties and entertainment
- Unlimited natural fruit juices and soft drinks
- Unlimited international and domestic premium brand alcoholic beverages
- 24-hour room service
- 24-hour dining at cafe
- Golf driving range
- Non-motorized watersports
- Beach volleyball
- Water trampoline
- Ping pong
- Water polo
- Boogie boards
- Beach soccer
- Jungle trekking
- Movies on the beach
- Dance classes
- Inflatable iceberg
- Nightly entertainment
- 271 spacious suites
- 5 a la carte restaurants, 1 Buffet, 1 snack bar & 1 cafe
- 4 bars and lounges
- 3 Pools
- Spa (fee)
- Fitness centre
- Tennis court
- Business Center (fee)
- Wireless internet access
- Meeting Rooms Available (fee)
- Medical Services (fee)
- Laundry service (fee)
- Horseback riding (fee)
- Shopping Village includes: gallery, jewelry, tobacco shop, coffee shop, bar & more.
- 1 king or two double beds
- A/C with individual control
- Secret box
- Hair dryer
- Turn down service
- Mini-bar refreshed daily
- Alarm clock
- Iron and ironing board
- Electronic safe
- Satellite cable TV
- Internet access
- Bathroom with soaking tub and double vanity sinks, shower and Jacuzzi
- 24-hour room service
- Slippers and bathrobes
- iPod dock
- Full living room
- 629.27 Sq.Ft.
- Maximum 3 adults
- Private Preferred Lounge
- VIP Status and Amenities
- Concierge service
- Daily continental breakfast service in the lounge
- Afternoon hot and cold hors d'oeuvres; exquisite desserts, and fine liquors in the lounge
- Pillow Menu
- Complimentary newspaper in room every day
- Free internet access in suite (with your own laptop)
- Free computer access in Preferred Lounge
- Upgraded mini-bar service
- Upgraded bath amenities
- Books, DVD's and CD's
Resort Location Map
Secrets Vallarta Bay Resort and SpaPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
David Alfaro Siquerios No. 164 Col Zona Hotelera Las Glorias, Puerto Vallarta 48333 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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