Secrets Vallarta Bay Resort and Spa
- What's Included
- All Inclusive Features
The service was great. Had a lot of fun in the pool bar. The bartenders remember what your drinking everyday. We had a blast at the foam party, The food was exceptional. The room was spacious and clean. They celebrated our anniversary with a banner on the door, rose petals on the bed and a soaking bath with bubbles. We spent a lot of time at night in the lobby bar since it rained most nights. They had a great celebration for their Independence day with lots of food and fireworks. Would recommend this hotel for vacations. We stayed in the Adult only side of the resort. The other side caters to families which was nice.
We just returned from a 4-day trip with several couples celebrating a 40th b-day. Note: We were staying at NOW Amber but ended up negotiating day passes for our entire stay so we could hang by the pool at Secrets, use restaurants, etc. Which is why I am reviewing Secrets. Secrets is adjoining property to Now Amber. It has a much better vibe, service is a step up, experience just better. You can make reservations for Secrets restaurant before 3 p.m. We had our entire group at Oceana one night in the upstairs area and it was amazing. Like being in our own private home.We have traveled to several all inclusives in Nuevo Vallarta (Nayarit), Cabo and Puerto Morelas near Cancun as well as Jamaica. Would I return? Only if I went to Secrets for the adult only short trip.CHECK INSeamless and quick; greeted us with drinks - again the Preferred Club seemed to b the way to go. We booked through Costco and honestly, didn't even realize we had the preferred club but was glad we did!!ROOMSBeautiful, we had Preferred club ocean view and this was great. We were in a separate tower which had food in the lounge area pretty much all day and a bar on the 2nd floor that made great Cadillac margaritas - thanks Eduardo! He was great. The rooms had jacuzzi tub on the lanai/patio as well as inside. The rooms were way nicer than the Riu Palace where we stayed in the summer with family but we really didn't spend much time in the rooms. Preferred Club comes with free entrance to the spa Hydrotherapy treatment which is cool - also with ironing, golf and other things we did not use.BEACHGross. Period. Could have been the storm but it was brown foamy. My husband went in and there was garbage like plastic bags, etc. floating in the sea. The beach was very rocky and we are not wimps. We usually love boogie boarding and swimming. I felt like I would have gotten a staph infection.POOLSIt was easy to get chairs day one and they had live bands in the afternoon. Reggae band was AWESOME! We were there over Mexican Independence Day weekend and so there were fireworks in the evening which was the closest I've been to fireworks in my life. Aldo was so funny and kept us laughing during water aerobics. Nice guy. HUGO was by far the reason we had such a great trip. He waited on us by the pool and service was EXCELLENTE! We went with the tequila purchase of 2 bottles which basically gave us our own private poolside area - reserved chairs, upgraded food delivered to us, a giant bowl of bottled waters on ice. So worth it. Our every need or want was catered to. Great job, HUGO! Even the next day he had us set up near the beach. He deserves to be tipped well! Boy does that man work hard and hustle.RESTAURANTSBreakfast Buffet was fresh and less crowded/better quality of food than Now Amber - got lattes delivered to our table, service great. Oceana and Himitsu were good - not great, but decent. Manager at Himitsu was awesome.NIGHTLIFEDidn't really see any shows perse when we were there. We did hit up the nightclub - which was in the teen kids club area because Desires was being renovated. It was fun, dj music and dancing - who doesn't have a party when you have 14 people! Third night they had set up in the convention center which was not perfect because of all of the fake smoke machines pumping in there. Couldn't breath so left.FITNESS CENTERThe biggest and best fitness center I've seen at an all inclusive resort - Secrets side near the spa. Plenty of free weights, machines, stairs, elipticals, bikes, etc. stretching area with balance balls, mats, etc.SPABeautiful facility. Didn't do a spa treatment but went for the hydrotherapy which was complimentary with the Preferred Club (along with lots of other stuff like golf, ironing, etc. which we didn't do). That was relaxing and pretty cool. I didn't have to make a reservation when I went in the morning but as the day goes on the spa gets busier and reservations are recommendedWe had a great time but it would have not been so great had we not been able to use the Secrets side of the resort. area. I would come back to Secrets for a 4-day with other couples but would probably opt for the Nayarit/Neuvo Vallarta area for better swimmable beach, boogie boarding, paddle boarding, etc.
We took this trip at the last minute because of hurricane Irma, so we did not have a lot of time to properly vet the property, my fault. What I wished we had known before landing was:1). Ignore everyone after going through customs in the airport, they are all trying to sell you a timeshare!! Free cheap tequila we only want your time! Hey if you have the time to spend go for it, we did not!!2). Once we got to the property the sales pitches continue under VIP treatment again free this free that free, we just want your time! I just wanted a beach and a glass of wine. Rant over,We booked an adults only Preferred Junior Suite. The shuttle picked us up at the airport and did take us to the property, we were not met by anyone. The shuttle driver placed our bags outside the entrance and left. We took our bags to what looked like a front desk, showed our paperwork, passports etc only to be informed we were at the wrong place. The person called a bellman who walked us over to the second front desk, which was still wrong. We finally got to the appropriate place to check in and concierges desk was busy so we sat in a two table bar until they were available. We were offered a nice selection of adult beverages. When the concierge was available they informed us which Resturant's required a reservation, dress code for the different restaurants and the offer to exchange US dollars if needed. That was it, there was no other information that was offered since this was our first time at an all inclusive I did not know what questions to ask. What a perfect opportunity to let us know we could have dined in better facilities we just needed to purchase a bottle of wine, between the four of us that would have been very easy to do! Ok, not what I expected from a 5 star but adequate. Then the VIP person ushered us into her area and offered us the opportunity to take this or that tour at half the price normally offered, she would be happy to meet us for breakfast show us the property etc...yup she wanted to sell us something as well. By now I'm hot tired and totally fed up.We go to our room, again adequate, deep purples interesting color choices but adequate. Unpack bathing suites, sunscreen, hats and books head to the pool where we first met Raphael, who was AMAZING. He was attentive, funny and just very pleasant to have waiting on us! Raphael was able to help us obtain chairs, towels, umbrellas basically whatever we needed. The pool was clean, and the view was great. Emilio (such a charmer) the security gentleman on the beach kept the hawkers at bay while we just finally were able to relax. Pavda Aldo and his staff kept us entertained throughout the week. Ziam did a great job of keeping us in ice cream at the Oceana. Breakfast Buffett with Cesar and Octavio, Maricet and cate every morning was great services ok food, I get that with a buffet it is hard to keep things fresh but the food was again adequate. We had dinner at Bordeaux in the cellar fabulous food a great bottle of wine and great service.Dinner at the Japanese and Mexican Resturant was nice. The food was adequate, the table side guacamole was fresh and a must try!!Capers Resturant in the wine cellar was a great culinary experience. Sergio Torres was our server and definitely suggested the best dishes! The wine sommelier Raul, anticipated our needs and we had a beautiful bottle of Duetto that appealed to all our palates.Sergio was the most helpful by informing us of the different dining options. We are foodies and had we been informed by the concierges desk when we checked in we would have been much much happier. The Chefs table Sergio, explained was a must do and he was correct! The chef Javier and sommelier Raul put together a 7 course meal paired with the perfect wines for our last evening here. The wine cellar and chefs table was not included in the all inclusive but well worth the price!Check out was a complete mess, again at a 5 star property I would have expected our bill to be itemized, not meshed with the other couple we were traveling with and over charged. It took us over 90 minutes to check out. No bellmen were available and once again we had to schlep our bags to the pick up area. If it was not for Rut a young lady who helped haul them with us we would have missed our pick up time. In the end I will not be traveling back to this resort. I do not understand how it got a 5 star rating, and even with upgrading our accommodations they were adequate at best. Very disappointing experience.
My wife and I were there from Sept. 9th to 16th and just had a fantastic time. Very well located - closet to airport and downtown, this luxury hotel is a blue print of a paradise. Unlimited top shelf liquor and excellent food with very friendly service were more of a norm than an exception. Highly recommend.
My husband and I stayed at the Secrets VB for just 2 nights last week. We booked through their website and upgraded to the preferred club level. Upon arriving at the airport, we faced the normal barrage of peddlers on the way out, which is always a bit overwhelming, but this time more severe. One guy said, "don't go out there without our transportation if you care about what happens to you ..." Crazy! We booked the Amstar "private transfer" to the hotel, which cost $54 for a 15 minute cab ride. Then again, we were happy to have the already arranged transfer.Upon arriving at the hotel, we were greeted with a cool towel and champagne. Nice touch. We were escorted to the preferred club check-in area with Alejandro, who was awesome! We were then transferred over to the "upsell" - 10 minutes of offering discounted massages and whatnot. We declined, although it was a little awkward.Our room was on the 6th floor with a beautiful view of the Bay. The room was not musty smelling, as others have commented. The beds were super comfortable, the room was clean and the bathroom was thoughtfully appointed. Liked the shower with both a rainshower option or handheld nozzle. The only bummer in the bathroom is that the toilet is in this tiny little closet, so it was a bit claustrophobic!The main pool was great - excellent service from Octavio and the rest of the pool staff. We met some awesome folks from all over the world, which always makes the trips more fun. We actually spent most of our time in the pool, and never had to wait long for drink service, which was not watered down, as some others have suggested.We at the pool bar one day, and had room service another. The room service did take quite a long time, but it was quality food.The preferred club was a nice touch - definitely worth the extra cost. There was top end liquor and quality snacks at all times of the day. Our only disappointment is that we didn't stay longer!We will absolutely be back next time in Puerto Vallarta!!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Unlimited-Luxury� service
- Full breakfast, lunch, dinner and snacks
- Theme parties and entertainment
- Unlimited natural fruit juices and soft drinks
- Unlimited international and domestic premium brand alcoholic beverages
- 24-hour room service
- 24-hour dining at cafe
- Golf driving range
- Non-motorized watersports
- Beach volleyball
- Water trampoline
- Ping pong
- Water polo
- Boogie boards
- Beach soccer
- Jungle trekking
- Movies on the beach
- Dance classes
- Inflatable iceberg
- Nightly entertainment
- 271 spacious suites
- 5 a la carte restaurants, 1 Buffet, 1 snack bar & 1 cafe
- 4 bars and lounges
- 3 Pools
- Spa (fee)
- Fitness centre
- Tennis court
- Business Center (fee)
- Wireless internet access
- Meeting Rooms Available (fee)
- Medical Services (fee)
- Laundry service (fee)
- Horseback riding (fee)
- Shopping Village includes: gallery, jewelry, tobacco shop, coffee shop, bar & more.
- 1 king or two double beds
- A/C with individual control
- Secret box
- Hair dryer
- Turn down service
- Mini-bar refreshed daily
- Alarm clock
- Iron and ironing board
- Electronic safe
- Satellite cable TV
- Internet access
- Bathroom with soaking tub and double vanity sinks, shower and Jacuzzi
- 24-hour room service
- Slippers and bathrobes
- iPod dock
- Full living room
- 629.27 Sq.Ft.
- Maximum 3 adults
- Private Preferred Lounge
- VIP Status and Amenities
- Concierge service
- Daily continental breakfast service in the lounge
- Afternoon hot and cold hors d'oeuvres; exquisite desserts, and fine liquors in the lounge
- Pillow Menu
- Complimentary newspaper in room every day
- Free internet access in suite (with your own laptop)
- Free computer access in Preferred Lounge
- Upgraded mini-bar service
- Upgraded bath amenities
- Books, DVD's and CD's
Resort Location Map
Secrets Vallarta Bay Resort and SpaPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
David Alfaro Siquerios No. 164 Col Zona Hotelera Las Glorias, Puerto Vallarta 48333 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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