Secrets Vallarta Bay Resort and Spa
- What's Included
- All Inclusive Features
Every year I have the pleasure of traveling with a group of individuals who work so diligently all year and just like others, deserve a nice getaway. This year was not the exception, returning was a group of 35 individuals with a total of 18 reserved rooms, all in the preferred section of this amazing resort. Firstly, check-in was outstandingly fast for all 18 rooms, I think it was an average of about 5 minutes per check-in with 3 separate representatives one of which I remembered a familiar face from 3 years back, Octavio. Upon arriving to our amazing room, with a beautiful scenic view we were quickly checked upon, ensuring the check-in process was to our expectation.... and boy was it! Arriving to the pool the first day around 3:30pm, Rolando the concierge manager and Carlos the pool manager came to our group and ensured us that they would be handling any and all requests we had personally. They were truly amazing!!! Rolando, then warmly handed our group off to my personal favorite staff member our Pool server, Jose Luis, aka. CHILATE, this man was always on top of it for us when it came to ensuring we were properly hydrated and/or fed from the pool bar food. He did everything in his power, to make our stay exceptional. Let us not forget, another pool member who's name is also Carlos who made our requests happen when, even we thought it wasn't going to be possible, for this we are so appreciative. Every morning, we had the pleasure of being served by the best two servers Gerzayn and Julio who with a smile accommodated 35 people as they came and went having up to 20 people at a time sit together, were very fast, friendly, and took a vested interest in getting to know us while we were there. Lastly, as we came down from our room every morning, the preferred bartender Benigno was the best person to run into in the morning when you haven't even had a cup of coffee yet, and he receives you with the warmest welcome. For all this, from the "loud group" words cannot describe our appreciation for making our 7th annual retreat a complete success. Rolando, you made all this happen for us and for that sir, I am indebted with gratitude. Thank you Secrets Staff, and see you soon!
This was our second visit to Secrets Vallarta Bay and yet again we were not disappointed. As a rule we never return to the same resort so this was a first for myself and my husband. Once again the secrets team made our stay enjoyable and memorable The secrets resort is amazing and beautiful and is very well maintained with a clean and relaxing pool area with beautiful palm trees and fantastic sea views. The rooms are to a high standard and are everything you would expect in such a beautiful hotel. The variety of restaurants available offering different cuisines is excellent and to a very high quality as well as the barefoot grill offering a variety of snacks.The staff are exceptional and could not be more helpful. We were very well looked after in all areas of the hotel, it is very difficult to name all the helpful staff but there were a few in particular that went above and beyond to make our stay even better. Monica the room maid was very polite and always ensured the room was clean and tidy nothing was too much trouble. The staff in the Market café were all brilliant, in particular Iris the lady on the omelette station, she was always smiling and makes the best omelettes and always remembers what you like. We were well looked after by Humberto every morning at breakfast, he was very attentive to our needs and even encouraged us to speak Spanish with his help and assistance. The host in the Oceana restaurant, Jacklyn was a very pleasant young lady who was always helpful and smiley and a pleasure to talk to. There was one person in particular who went out of his way to ensure we had the best holiday we could, and that was Manuel (el hombre principal), the poolside waiter, what an absolute star, Manuel remembered us from the year before and yet again he provide excellent service, nothing was too much trouble for him. Manuel worked tirelessly to ensure everyone had what they need and would go above and beyond to make sure everyone had a good time and did all of this with a smile on his face. What absolute credit to the hotel! A variety of activities including volleyball, water aerobics and water sports, were offered by an excellent animations team who were all very friendly and encouraged all to take part. Definitely worth a visit for an amazing holiday.
Firstly, the property is gorgeous. When you envision "paradise" the scenic images in your head are likely similar to the panoramic views you'll be treated to at this resort. It opens directly to a beautiful sandy beach leading to Banderas Bay and the vast Pacific Ocean. The sea and sky shine bright blue. The water is warm and relatively placid. Palm trees are sprinkled everywhere. Lushness and luxury abound. It was wonderful to be surrounded by such natural beauty, but it was even greater to be surrounded by so many happy faces. Everywhere I looked, people appeared to be in good spirits. Couples stared dreamily into one another's eyes. Gaggles of friends laughed and cavorted. The pool staff cracked jokes, sang and danced to their hearts' content (special shout out to Rolando, Carlos and Jose Luis). And the bartenders never failed to greet us with warm smiles and cold drinks (Benigno was my personal favorite). The atmosphere was joyous to say the least. We were traveling with a group of 30+ people, which was especially fun. No mission could be completed without a handful of pleasant detours as I was seemingly bound to run into friends and acquaintances in every elevator and hallway. A single trip to the restroom would somehow lead to stops at 3 different bars and 5 different rooms, and then end up in a hot tub on a balcony with a half dozen friends. A walk to breakfast would somehow lead to a swim in the ocean. Adventure awaited around every corner without even having to leave the property. Of course there were a few negatives as well. A room belonging to one couple in our group was flooded due to a freak occurrence involving a bathtub that was left running in the room above them. The couple was understandably displeased with their swampy surroundings and wished to move to another room, but the resort was supposedly booked to capacity. The couple was eventually accommodated but received no apology for the inconvenience. Otherwise, reasons to complain were few and far between. Sure, the food wasn't always appealing and drinks tended to be watered down. And sure, you couldn't walk on the beach without being propositioned to buy this or ride that. But minor disappointments and nuisances are more or less unavoidable when traveling. Overall, I would absolutely recommend this property or visit again if presented with the right circumstance, whether it be a romantic getaway or a raucous reunion. The rooms were comfortable. The views were heavenly. The staff was exceedingly friendly and welcoming. What more could one hope for?
This resort is beautiful and provides excellent service. The staff go out of their way to make a memorable and enjoyable stay. The rooms in the Preferred tower are amazing. Perfect combination of fun and relaxation.
We arrived with a very large group for a work retreat. It was my first time in a Secrets Resort and I will definitely be coming back. Everyone was exceptional and accommodated us well. Our pool server, Jose Luis was amazing. He took care of all of our needs, was extremely nice and had a blast along with us. Gerzayn and Julio our servers at the Market Cafe took it upon themselves to have a large table ready for all of us at 9 a.m. every morning and were frankly the funnest, best servers we had the entire trip.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Unlimited-Luxury� service
- Full breakfast, lunch, dinner and snacks
- Theme parties and entertainment
- Unlimited natural fruit juices and soft drinks
- Unlimited international and domestic premium brand alcoholic beverages
- 24-hour room service
- 24-hour dining at cafe
- Golf driving range
- Non-motorized watersports
- Beach volleyball
- Water trampoline
- Ping pong
- Water polo
- Boogie boards
- Beach soccer
- Jungle trekking
- Movies on the beach
- Dance classes
- Inflatable iceberg
- Nightly entertainment
- 271 spacious suites
- 5 a la carte restaurants, 1 Buffet, 1 snack bar & 1 cafe
- 4 bars and lounges
- 3 Pools
- Spa (fee)
- Fitness centre
- Tennis court
- Business Center (fee)
- Wireless internet access
- Meeting Rooms Available (fee)
- Medical Services (fee)
- Laundry service (fee)
- Horseback riding (fee)
- Shopping Village includes: gallery, jewelry, tobacco shop, coffee shop, bar & more.
- 1 king or two double beds
- A/C with individual control
- Secret box
- Hair dryer
- Turn down service
- Mini-bar refreshed daily
- Alarm clock
- Iron and ironing board
- Electronic safe
- Satellite cable TV
- Internet access
- Bathroom with soaking tub and double vanity sinks, shower and Jacuzzi
- 24-hour room service
- Slippers and bathrobes
- iPod dock
- Full living room
- 629.27 Sq.Ft.
- Maximum 3 adults
- Private Preferred Lounge
- VIP Status and Amenities
- Concierge service
- Daily continental breakfast service in the lounge
- Afternoon hot and cold hors d'oeuvres; exquisite desserts, and fine liquors in the lounge
- Pillow Menu
- Complimentary newspaper in room every day
- Free internet access in suite (with your own laptop)
- Free computer access in Preferred Lounge
- Upgraded mini-bar service
- Upgraded bath amenities
- Books, DVD's and CD's
Resort Location Map
Secrets Vallarta Bay Resort and SpaPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
David Alfaro Siquerios No. 164 Col Zona Hotelera Las Glorias, Puerto Vallarta 48333 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.