Sheraton Buganvilias Resort
- What's Included
- All Inclusive Features
The Sheraton Buganvilias is a solid 4 star hotel, but is also very basic. The hotel is about 15 minutes from downtown and from the Malecï¿½n (the main boardwalk). The beach really isn't great, as is normal for hotels located so close to downtown, but the pool makes up for that. This hotel offers seniors specials, which can be hard to find nowadays. Kids stay and eat free, but the Crown Paradise Club or the Melia might be better options when it comes to kids. This hotel doubles as a convention centre and makes a great option in that respect. Wouldï¿½ recommend this hotel if it was available for a good price.
This expansive hotel features two of the largest pools in Puerto Vallarta, and terraces surrounded by lush tropical gardens filled with the colourful flowers the hotel is named after. Two years ago, the hotel was expanded and a new tower now houses Hotel Rooms, Studios and 1-Bedroom Kitchenette units. The lively Sheraton Buganvilias offers a full spa, excellent sports facilities, a dynamic lobby bar with nightly live entertainment, and a popular champagne Sunday brunch. Not to mention a terrific beachfront location that's handy to town!
Location: Beachfront, 5 minutes from the airport and 10 minutes from downtown.
Over the period of 23 years, we have stayed at the Sheraton five times, the most recent being for 2 weeks in February of this year. Over this time, the Sheraton has consistently maintained and updated its facilities and its wonderfully manicured grounds. This hotel is constantly upgrading its rooms (some still need renovating), buildings and furniture. It is not the newest hotel in the area but is certainly one of the best looked after.The food is very good and at times excellent. The Villita is the main dining area and the friendly and excellent service in this restaurant is always consistent. Some of the servers have been working there for many years. There is always welcoming smile.Gaviotas is the only restaurant at the resort with a dress code but the food is worth getting dressed up for. The servers are always very attentive and the presentation is superb.The other specialty restaurants, Tratoria Alfresco (Italian), Villita Terace (Seafood) and the Rice Buffet are not up to the same standards of either the Villita Restaurant or Gaviotas in terms of service. You are greeted quickly, your order is taken in a timely manner, your food is delivered (sometimes after a long wait) and then the servers seem to disappear and don't come back unless you flag them down. The service starts well and fades as the evening progresses.Lunch at the Pergola is quick if you choose the buffet but much slower if you choose to order off the menu. The servers encourage you to use the buffet and seem unhappy if you order from the menu. Often it takes quite a while to get served..A few minor complaints. For some reason the mini bar in the rooms on an all inclusive package stocks only one beer. It seems ridiculous when there are 2 persons in the room. We checked but were told this is policy. One other minor complaint is the towel situation around the pool. Unless you place your towel in a spot before 7AM, you will not get a shady space at either pool. I'm sure people get up a 6AM to mark their spot! Unfortunately some of these same reserved spots are vacant for part if not all of the day. Kudos to Andres at the Front Desk who was very helpful on a number of occasions and Lulu the Concierge who is always helpful and very knowledgeable.Overall we enjoyed ourselves and would certainly recommend the Sheraton as a wonderful place to stay.
Let's start with the positives: the drinks are strong and the room seems good enough. Unfortunately that is about where the pros and with the Sheraton BungavillasCheck In:Upon check-in they would not even honor are written per night rate. They then tried to only give us a double bedroom despite the fact that it's not what we had booked originally.SPG aware: even though we are SPG gold members (or the fact that we were paying all inclusive rates!!) they tried to not give us wifi u or rooms! After calling 3 times, being disconnected each time and finally having to go down to the front desk just to get a free Wi-Fi passcode they still cannot manage to get us this, had to bring someone up (not once but twice!), and even then it still would not work. Seriously. Wifi in a hotel should not be this difficult!Service: despite the fact that we had called three days prior to our arrival to ask about restaurant desk dress code again we got transferred two times and eventually still had no answer. When we arrived at one of the restaurants in the evening we were told that we could not come in because we are not inappropriate attire. Not a huge deal... If they would have answered their phones to begin with!This is only our first night. But hopefully things will be on the up and up and I can report back accordingly. But so far, if your are upgrading from points this Sheraton is absolutely not worth your money in addition to points! For money alone, it's still highly debatable
We spent 5 days here and loved our time. We didn't do the all inclusive, so we could try a lot of restaurants in Downtown, which is about a mile walk south. I think it's much better to not do the "all inclusive". We don't do the timeshare speals either. You can take the city bus or taxi both are easy and inexpensive. The beach at the hotel is not great. Everyone stays at the 2 pools with swim up bars which are really nice. We have a great server on day one (Manuel Lima)... Ask for him!!! He is all over it and takes excellent care of you. I tipped him really well and the next day, he totally out did himself. I cannot recommend him enough. If you stay here, ask for him at the pool! You will be delighted and it is very inexpensive... Hotel rooms are very nice as well. Location isn't perfect, but ok. Would be nicer to be further south near downtown..
We thought serving and cleaning staff were great. The rooms and hotel were well maintained. Unfortunately amenities restaurants, bars and pools were to small to accommodate the number of guests. Not enough seating and shade umbrellas at pools or on the "beach". The beach was small and covered in stones and the water really wasn't good for swimming in do to large rocks and currents. Timeshare sales people were aggressive on site. Really felt like a hotel trying to become a resort which over time it may succeed but not there yet
From Check in to Check out we had the most wonderful stay at the Sheraton. From the food and the waiters especially Orlando made our meals very enjoyable. Our room was on the 10th floor and had a wonderful view and was so much more that what we are used to. The pool area was very nice only complaint would be the smokers around the pool and in close proximity to us made some days not very nice. But all in all very nice and would highly recommend to stay here.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
Optional All Inclusive:
- Buffet breakfast, lunch and dinner
- Unlimited domestic drinks from 11am to 11pm
- Mexican fiesta entertainment
- Spanish lessons
- 684 resort and tower rooms
- 4 restaurants
- Poolside snack bar
- Bars including Lobby bar, Pool bar and Swim-up bar
- 24 hour room service (fee)
- 2 pools
- Watersports at the beach
- 4 tennis courts (2 lit)
- Beauty salon (fee)
- Fitness centre
- Full spa (fee)
- Gift shop
- Babysitting (fee)
- Laundry service (fee)
Resort Rooms include:
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Full bathroom
- Balcony or terrace with some rooms
- Max occupancy 3 persons or 2 adults & 2 kids under 17
Tower Rooms include:
- Same as Resort Rooms but located on floors 22 and 23 of the main building
- Butler service, continental breakfast, hors d'oeuvres and wine served in the VIP lounge daily from 5pm to 6pm
Kids Deals - All Inclusive Plan: Children 0-4 stay and eat free when sharing room and existing bedding with at least 1 adult. Children 5-17 pay child rates when sharing room and existing bedding with at least 1 adult. Maximum 2 children. European Plan: Children 0-17 stay free when sharing room and existing bedding with at least 1 adult. Maximum 2 children.
Honeymoon Bonus - Honeymooners receive: bottle of wine in room, fruit basket in room. Request at time of booking. Proof of marriage is required.
Wedding Package - Please inquire for details.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Buganvilias ResortPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
Boulevard Medina Ascencio 999 Zona Hotelera las Glorias, Puerto Vallarta 48330 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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