Sheraton Buganvilias Resort
- What's Included
- All Inclusive Features
The Sheraton Buganvilias is a solid 4 star hotel, but is also very basic. The hotel is about 15 minutes from downtown and from the Malec�n (the main boardwalk). The beach really isn't great, as is normal for hotels located so close to downtown, but the pool makes up for that. This hotel offers seniors specials, which can be hard to find nowadays. Kids stay and eat free, but the Crown Paradise Club or the Melia might be better options when it comes to kids. This hotel doubles as a convention centre and makes a great option in that respect. Would� recommend this hotel if it was available for a good price.
This expansive hotel features two of the largest pools in Puerto Vallarta, and terraces surrounded by lush tropical gardens filled with the colourful flowers the hotel is named after. Two years ago, the hotel was expanded and a new tower now houses Hotel Rooms, Studios and 1-Bedroom Kitchenette units. The lively Sheraton Buganvilias offers a full spa, excellent sports facilities, a dynamic lobby bar with nightly live entertainment, and a popular champagne Sunday brunch. Not to mention a terrific beachfront location that's handy to town!
Location: Beachfront, 5 minutes from the airport and 10 minutes from downtown.
We stayed at the Buganvillas Vacation Club. Pool was great with fantastic swim up bar and great bar tender (Alonso). Awesome Sushi Chef (Ricardo) made fantastic Sushi. Restaurants were all good, especially Gaviotas. All waiters were great and friendly. Hats off to waiter Alfredo.Only downside was beach which was rocky and tough on the feet.
We spent a lot of time out by the pool during our 4 day stay. Gamaliel was super attentive and fast. We didn't need or want for anything with him around. He really did make our time that much better. Not just him, but staff at the lounge area bar were great as well. All you had to do was look around and someone was there to ask "may I get your something"?We will surely go back for another visit.
I stayed here about 15 years ago and they gave me a parlour room with a pull down murphy bed. That was a bad experience yet because this is one of the only hotels where you can walk into town, I recently gave it a 2nd chance.NOTHING GUIDES THIS HOTEL MORE THAN LOSS PREVENTION AND COST REDUCTION. For example: 1) even though this is an international resort destination, when we arrive at 2p, it was clear that we weren't getting any room until nearly 4p- when they have to give me the room. I hate hotels that do this. I was tired and wanted to go to the pool. There is no changing area. Everyone at the front desk was so matter of fact telling me to wait until 4p, even before checking on our room. When we got the room, I was told it was an upgrade to the club level but she made it abundantly clear that I was not welcome to use the club amenities. 2) They made us wear wristbands even though we were not on any type of plan, ie: all inclusive. That was annoying, especially in town when I don't need ANYONE knowing where I'm staying. We pulled them off in town and were regularly reprimanded by the front desk and/or security. Hey, I'm in my 50's, don't make me wear a wristband like I'm on spring break!. 3) We needed pool towel cards or we weren't getting any. Who flies to a resort and steals towels to the point of needing cards. That wasn't so bad but when I asked for two towels each, I was flatly told that was never going to happen. I want one for my chaise and one to dry off with. Is that so unreasonable? I really pushed for 2 each and was told that I could find a manager, which he clearly wasn't going to get for me. 4) We wanted food at 11:30a on a Sunday. We didn't want the all you can eat w/bottomless champagne brunch that had a long line, we wanted ANY OTHER FOOD. ANYTHING! In this massive resort THERE WAS NO OTHER FOOD OPTION!!! We asked so many levels of staff- pool servers, other restaurants, bars... We were told to wait until 12p. We did and every place including basic pool food service then said, nope, 12:30p today. Thirty minutes later, they all apologized and said 1p on Sunday. We couldn't get any food anywhere except an overpriced buffet (especially when I don't drink alcohol). One server tried to find a solution (only one even tried), yet by then we returned our 1 towel each and went into town for a great meal.The supposedly newly renovated room was nice, but not as nice as the Westin or Marriott. The pool area is overrun with kids and very loud activities. Some people here are treated better- we saw some with multiple towels and being served sushi when we couldn't get any food. I like the location but the cold front desk staff, hands tied can't do attitude throughout the resort (except lovely housekeeping staff), loud noisy pool, and LOSS PREVENTION FOCUSED MANAGEMENT will insure that I never stay here again. Too bad, I expect more from a Starwood property.
Read a lot of reviews before we left on this trip so I had reservations going into it; however, after completing the trip, I had to come back and give a review. With that said, the Sheraton was a great place to stay! We were promptly checked in when we arrived to find good clean rooms, no complaints. Got what we paid for and were even upgraded. The staff at the pool especially Luis and Manual did a great job taking care of us every day and so did those who greeted us each morning for breakfast at the buffet. Not only did they take care of our basic needs they went out of their way to provide us the special asks of them. Now, some have written that the food at the buffet is bland and not all that exciting but you have to look at the time of year. This was their off season except on weekends and when they are not crowded, they have a smaller buffet so selections are smaller but when they do have a full house, they have more than you could ask for and having room service for times when we wanted to skip lines, was available all the time. Never a bland meal did we have. All the food was good. The proximity to town was great! Just a short walk or cab ride and you were right in the middle of it all. We even got to experience the Mexican Festival in the park right next to our place so that was a bonus. And even though they said they could not accommodate a late check out for us they did extend our stay till 1pm vice the normal 12pm check out which worked out just right for us. All in all, I give them high ratings and we would definitely come back for another stay.
To celebrate our 2nd Anniversary we chose the Sheraton and we are glad we did. Close to the boardwalk and great staff and service. We did have an issue with the construction but when we asked about it they were so understanding and offered to move us to another room which turned out to be so much better! We very much enjoyed our stay that it's hard to leave!!Thanks!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
Optional All Inclusive:
- Buffet breakfast, lunch and dinner
- Unlimited domestic drinks from 11am to 11pm
- Mexican fiesta entertainment
- Spanish lessons
- 684 resort and tower rooms
- 4 restaurants
- Poolside snack bar
- Bars including Lobby bar, Pool bar and Swim-up bar
- 24 hour room service (fee)
- 2 pools
- Watersports at the beach
- 4 tennis courts (2 lit)
- Beauty salon (fee)
- Fitness centre
- Full spa (fee)
- Gift shop
- Babysitting (fee)
- Laundry service (fee)
Resort Rooms include:
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Full bathroom
- Balcony or terrace with some rooms
- Max occupancy 3 persons or 2 adults & 2 kids under 17
Tower Rooms include:
- Same as Resort Rooms but located on floors 22 and 23 of the main building
- Butler service, continental breakfast, hors d'oeuvres and wine served in the VIP lounge daily from 5pm to 6pm
Kids Deals - All Inclusive Plan: Children 0-4 stay and eat free when sharing room and existing bedding with at least 1 adult. Children 5-17 pay child rates when sharing room and existing bedding with at least 1 adult. Maximum 2 children. European Plan: Children 0-17 stay free when sharing room and existing bedding with at least 1 adult. Maximum 2 children.
Honeymoon Bonus - Honeymooners receive: bottle of wine in room, fruit basket in room. Request at time of booking. Proof of marriage is required.
Wedding Package - Please inquire for details.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sheraton Buganvilias ResortPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
Boulevard Medina Ascencio 999 Zona Hotelera las Glorias, Puerto Vallarta 48330 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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