Sheraton Buganvilias Resort

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Our Opinion

The Sheraton Buganvilias is a solid 4 star hotel, but is also very basic. The hotel is about 15 minutes from downtown and from the Malec�n (the main boardwalk). The beach really isn't great, as is normal for hotels located so close to downtown, but the pool makes up for that. This hotel offers seniors specials, which can be hard to find nowadays. Kids stay and eat free, but the Crown Paradise Club or the Melia might be better options when it comes to kids. This hotel doubles as a convention centre and makes a great option in that respect. Would� recommend this hotel if it was available for a good price.


Overview

This expansive hotel features two of the largest pools in Puerto Vallarta, and terraces surrounded by lush tropical gardens filled with the colourful flowers the hotel is named after. Two years ago, the hotel was expanded and a new tower now houses Hotel Rooms, Studios and 1-Bedroom Kitchenette units. The lively Sheraton Buganvilias offers a full spa, excellent sports facilities, a dynamic lobby bar with nightly live entertainment, and a popular champagne Sunday brunch. Not to mention a terrific beachfront location that's handy to town!

Location: Beachfront, 5 minutes from the airport and 10 minutes from downtown.


tripadvisor Traveler Reviews
  • Lindy L :
Two Week Stay at Buganvilias Resort

Since we were traveling from the North East Coast of USA, we decided to make it a two week stay. On arrival at the airport, you will be bombarded with sales people offering you freebees to visit many different new timeshares. Avoid them at all costs. TAXI- Be sure to get a reputable taxi and then still double check the price. They tend to take advantage of visitors and overcharge! We were 'taken' even though we did the right thing. You have to be very firm.First week we had a two bedroom and two bathrooms, nice condo, not that well supplied if you need to cook, also toilet kept blocking and apparently they are used to this. Service was good, servers were very friendly and polite.Food was terrible and expensive. We tried every restaurant on the premises and never hand one good meal. The Sunday brunch was the best if all the meals.If you are going there for the beach, don't go. Very stoney and rocky beach. Difficult to walk into and out of ocean for this reason. Once you are in the water the swimming is pleasant; although I was concerned about the cleanliness of the ocean water. We were told that sewer is drained into the ocean at different points.I am not sure this is correct, but it was of concern to us.Drink only bottled water available from the supermarket or the over priced store on site. We met a couple of people with stomach problems!The old town is fun. Wear sneakers as many areas are cobbles stones. Very full of tourists because it was the Mexican summer vacation period.We found some excellent restaurants in town on our own, reasonably priced and good food. Those recommended by the resort were very commercial and costly. Go for a walk and check them out your self. That's how we found some great places to eat.** Second week accommodation was not great!! We had booked a one bedroom with two pullouts in the living room because they never had another two bedroom available. There was not balcony and it was very chlostrophobic.I attempted to up grade to a two bed room but they were booked up.The manager upgraded us to a one bedroom with a balcony for an additional $250.00 which was fine EXCEPT the kitchen was totally inadequate without a dish washer and the cooktop very old and slow to work.There was an opening under the counter and it was obvious that the dish washer had previously been removed. it was obvious that this unit was available because not up to standard. When I went to talk to the management about the additional charge for the less than perfect accommodations they were unpleasant and un co-operative. They did not play the game fairly - up-charging for an inferior dis-functional unit with a balcony and a continually blocked toilet.We enjoyed our stay but will not return. Even the two weeks was too long!

  • Annie M :
Great Staff at the Sheraton Buganvilias

We had a great stay at the Sheraton Buganvilias! Gamaliel (by the pool), Manuel Aguayo and Lizbeth (in the La Villita restaurant) took such great care of us! They were very friendly and helpful! The kids loved the pool and swimming near the rocks on the beach to see the fish, sea urchins and coral.

  • salas32 :
Amazing!

I went in June for the first time ever and it was an amazing place and the volunteers they have that play and coordinate the activities there were amazing! Paola was the best! Always greeted us and made us feel welcomed. She went out of her way to make sure we were having a good time. Gyo, Clara Paulina, César Vanessa and Lupita were amazing too. Always inviting us you play pool volleyball, or beach volleyball. They played with us and made or trip so much fun! They also invited us to the Mexican fiesta which was so fun! Full of games, amazing food, entertainment, drinks and dancing! Paola, Gyo, Clara. Paulina, César Vanessa y Lupita remembered us and made us feel like family! It was definaly a trip I won't forget and the friendships i made with them will last a lifetime! I love them and place

  • roofus31 : Oceanside, California
Nice room & pool, overpriced food, aggressive timeshare

We stayed at the Sheraton for 5 days for family summer vacation. I have 3 boys (19, 17, 8) and a couple of them are getting older. I had a hard time getting them added to my room without increasing the rate a ton, so I ended up picking another hotel down the street for my older boys 17, 19. As a result I was told they would have to pay a day pass to use the facilities even though our room had 2 queen beds and could easily fit 4 adults. Ironically the oldest doesn't like swimming, so doesn't really want the pass but because he's outside the pool waiting for us, service people would bug him about not having the wristband.The day after we checked in we were requested to come get a welcome packet with discounts and a tour of the facility. Sounded nice. Why not? When we arrived they sprung on us the hotel was really used as a mechanism to show off the timeshare for the condos next door. After an aggressive 1 hour negotiation they signed us up for a presentation where they promised us a pass for my son who wasn't able to get a wrist band, $160 for the family for Las Coletas a significant discount, or $2000 pesos at the hotel for food for a 40 min presentation from 8:00 to 8:40am. We already had another offer for the las Coletas at another place so we opted for the food. That night we joined the Mexican fiesta which sounded like a lot of fun. We paid out of pocket around $70 (that's with the 50% discount) for dinner and all of us got really sick. None of us could make it to the other timeshare presentation (out Las Coletas discount) and all of us definitely did not want any more food.The next morning we were scheduled to see the Sharaton timeshare. This is where it goes really bad really fast.1. We told them we need to switch to Las Coletas and they said best they could do was not $160 but $216 because that's the discount we were going to get on our food.2. The 40 minute presentation would be 1.5 hours and clock wouldn't start until after breakfast (even though they start surveying you at breakfast). Actually we were woken up at 7:40 am and didn't finish the presentation until noon and that was after refusing to take a 4th survey.3. They refused to give us the extra wrist band for my oldest as they said it was a misunderstanding and we would have to pay for it.The hotel was nice, the people on hotel side were nice, service was ok. The timeshare people are super aggressive and deceive maybe not intentionally, but frequently make bargains they don't or can't keep. Avoid the timeshare presentation as it will take up 3-4 hours of prime time (NOT 1.5hrs) and the discounts while nice aren't worth wasting your vacation on. The food is a mixed bag. Looks good, tastes bland, and you could easily get sick.

  • Ashleigh M :
Wonderful hotel - not wonderful food

We recently stayed at the Sheraton and the location was beautiful. We had an amazing view from our room and the pools were lovely. The only issue with the room was that it completely flooded. We were on the 20th floor and a large storm came - however I'm lead to believe this isn't unusual for Puerto Vallarta. Luckily we were in at the time, other people's rooms flooded so bad that the halls outside their rooms became flooded. We also weren't impressed with the food.Keep in mind that my friend and I had just travelled 3 weeks in Mexico and had eaten at some very questionable - off the beaten track places, and found that the food at these places was 5star food. It just didn't seem fresh or decent enough for a 4.5 star resort.Other than that, the pool was lovely but a bit too warm for our liking (we're Aussie and like to jump into cold water after warm weather) and the beach was very pebbly.It was a wonderful resort especially for taking a young family :) if you are single or travelling as friends I would suggest sticking to off the beaten track places where you get the real authentic atmosphere of Mexico - which is one of my favourite places in the entire world (this coming from a constant world traveller)✌️✌️ Ash

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

Optional All Inclusive:

  • Buffet breakfast, lunch and dinner
  • Unlimited domestic drinks from 11am to 11pm
  • Mexican fiesta entertainment
  • Tennis
  • Volleyball
  • Spanish lessons

  • 684 resort and tower rooms
  • 4 restaurants
  • Poolside snack bar
  • Bars including Lobby bar, Pool bar and Swim-up bar
  • 24 hour room service (fee)
  • 2 pools
  • Whirlpool
  • Watersports at the beach
  • 4 tennis courts (2 lit)
  • Beauty salon (fee)
  • Fitness centre
  • Full spa (fee)
  • Gift shop
  • Babysitting (fee)
  • Laundry service (fee)

Resort Rooms include:

  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • In-room safe
  • Mini-bar
  • Full bathroom
  • Hairdryer
  • Balcony or terrace with some rooms
  • Max occupancy 3 persons or 2 adults & 2 kids under 17

Tower Rooms include:

  • Same as Resort Rooms but located on floors 22 and 23 of the main building
  • Butler service, continental breakfast, hors d'oeuvres and wine served in the VIP lounge daily from 5pm to 6pm

Kids Deals - All Inclusive Plan: Children 0-4 stay and eat free when sharing room and existing bedding with at least 1 adult. Children 5-17 pay child rates when sharing room and existing bedding with at least 1 adult. Maximum 2 children. European Plan: Children 0-17 stay free when sharing room and existing bedding with at least 1 adult. Maximum 2 children.

Honeymoon Bonus - Honeymooners receive: bottle of wine in room, fruit basket in room. Request at time of booking. Proof of marriage is required.

Wedding Package - Please inquire for details.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Sheraton Buganvilias Resort
    Puerto Vallarta,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Sheraton Buganvilias Resort & Convention Center
Boulevard Medina Ascencio 999 Zona Hotelera las Glorias, Puerto Vallarta 48330 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.