Sunset Plaza Beach Resort & Spa
- What's Included
- All Inclusive Features
Be careful when you get checked in. THEY told us that our price was all-inclusive. I guess so that we would love the fake good deal we were getting. Days later, we find out thst THEIR mistake or scam would cost us hundreds of dollars more! Suprise!!!!
Absolutely loved this resort, any negatives I had really nit-picking but will address. We were greeted upon check in by the manager, Javier. Very good guy. Led us to our room, introduced us to a few members of the staff. Karu and Oswaldo down by the pool bar were awesome, very attentive. My sister (a few margaritas in) proposed to Karu who always asked how his wife was the rest of the trip.Food was very good, drinks were very good. The only thing lacking on the food was the variety as there's only two restaurants for dinner. One is outside, one is in (Italian place). For lunch, you can go to a deli for panini sandwiches. We only had one day where we couldn't find a chair by the pool, and one of the staff members promptly grabbed two extras and set them up overlooking the ocean. Can't stress how helpful the staff was and always willing to go the extra mile for you.My three year old daughter got sick on the way down with a bad cough and we had to have a Dr. come in to our room. RX was written in Spanish and confused us...Javier the manager ran over to the pharmacy to pick us up the prescription. Truly great service.The only negative experience I had was signing up for a time share presentation to get extra pesos applied to an excursion...DO NOT agree to do this. They basically ended up taking my $20 and keeping it. The amount of time they tell you is 90 minutes...expect 3 hours or more and they make it VERY hard to get what is promised to you. I spent a good amount of time nagging them for 3-4 days for what was owed to us.Maid service was great, our room was cleaned twice a day (once during lunch, once for a turn down service).Room service was exceptional, open during all hours of the day and night if you wanted a burger or pizza or whatever. They always delivered within 30 minutes.In the end, the positives far outweigh the negatives. We'll be back for sure!
I'm going to straight out say this hotel is the best I've ever stayed in, world-wide. There's nothing material that separates it from any other good hotel. Everything is quality, but not it's not like they have solid gold toilet seats or anything. It's the staff that makes this place a truly best in class experience. It all starts with Javier, the manager. Business-like and most professional on the surface, but a little deeper down you see that he is hyper-aware and personally concerned with everything that is going on with your comfort and experience, and that he has the power and respect to insure that his vision is acted on. We had the pleasure of staying with them for a couple weeks, which was just enough time to see how good he really is.I wish I made note of all the names, because I'm forgetful and every single person working there is deserving of the highest mention, but certain names I won't forget. Juanita, our room attendent, who quickly caught on to our patterns and always made the room perfect without our asking anything (and who must have passed that on to the others when she had her days off). Alfredo with his humble but true excellence. Minerva, who's sincere smile lights up the entire lobby. Jesus who makes the poolside feel like your own domain. Karu, who is so honest and endearing that you wish he was your best friend. Alan and Marco, who you know are always looking out for you in the restaurant, even when you're not at their table. The hostesses Cintella and Victoria, the Hamburguesa girl, bartenders Osvaldo and Sharon, the entire staff at Luciano's, the Mirador and the deli, the chefs, cooks, and groundskeepers, the turn down servicer and fridge re-stocker, and Cesar--the excellent waiter who would make me a regular in any restaurant he worked in. And, really, all the rest who's faces and smiles I can see, but who's names I didn't write down.There isn't enough good things that can be said about this place. I can't wait to get back there, and wish I was working there with these people right now. They're all as good as it gets.
Wow! What a beautiful resort! We walked into the most professional and friendly greeting! Champagne while we checked in followed by a concierge that was telling us about all the activities they provided! The servers and bartenders were serving us all night with smiles on their faces. Drinks were strong. Amenities are clean. The resort manager was accommodating the whole time. I highly recommend this place. Worth every penny! In some ways, I feel like I underpaid for what I got.
Very Nice, we loved it..........very nice place. Would recommend it to my friends and family..........The beach was awesome as well.......Price was great as well. for more info go to Bookit.com.Rooms are very large and spacious and super clean
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- A la carte breakfast, lunch and dinner
- Unlimited domestic and selected premium brand drinks (house wine included)
- 24-hour room service
- Mini-bar (water, soft drinks and beer)
- Turn-down service
- Live music
- Daily activities program
- A variety of daily sports
- Nightly entertainment
- Selected non-motorized water sports (1 hour/day)
- 106 Rooms
- 2 a la carte restaurants (Italian and Mexican)
- Bars, including Swim-up bar
- Snack bars
- Spa (fee)
- Tennis court
- Gift shop
- Convention facilities (fee)
- Medical services (fee)
- Full bathroom
- In-room safe
- 2 queen-size beds
- Bathrobe & slippers
- DVD player
- iPod dock
- Balcony or terrace
- Maximum occupancy 4 adults (or 2 adults and 2 children)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sunset Plaza Beach Resort & SpaPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
Diego Rivera 121, Puerto Vallarta 48330 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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