Sunset Plaza Beach Resort & Spa
- What's Included
- All Inclusive Features
This was our first time a Sunset Plaza and we will absolutely visit again. Here are some of the many reasons why we will be back:- Phenomenal staff: the staff pretty much made our vacation. They were always walking around the grounds asking us if they could bring us anything or do anything to make our stay better. Even the grounds crew would stop to smile and say hello. Many remembered and called us by name which made us feel even more at home. David was exceptional by the pool. He was always keeping our drinks full and tummies happy. He went above and beyond for us. Karu and Jonhi were super great as well. All the bar men had a laughing like crazy! Javier the manager really went above and beyond to make us feel special, not only did he greet us in the driveway when we arrived but he helped my boyfriend surprise me with roses and a bottle of champagne upon our arrival (that bottle of champagne was in addition to our complimentary "welcome bubbly" that we were provided with during check in). One day, we needed more sunscreen and asked Javier where we could buy it, he even offered to go get it for us (which we declined as the pharmacy is across the street). He is a wonderful man! Juan also helped my boyfriend surprise me on our last night. He did an extraordinary job decorating the room with rose petals and strawberries. I wish I could remember everyone's names because quite honestly, everyone was exceptional.- Small Resort: with only about 100 rooms and every room facing the ocean, we honestly felt like we were in our own personal paradise. They kept the resort extremely clean and it never was over crowded. We could see the hotel next door from our room, their pool was overly crowded and they had to do some serious cleaning every morning. The amount of dirt on their pool deck was a little unsettling. At Sunset Plaza, the grounds crew did a perfect job. As for house keeping, they let you choose a linen and/or room scent and also went as far as straightening the soaps in the shower. The cleaning ladies not only tidied up the inside but also our patio and patio railings every day! - Great food/drinks: many reviews complained about the food and frankly, we loved it. I think we had one meal that wasn't our favorite, but guess what, we just ordered something else later! We loved the tortilla soup, guacamole, nachos, chicken quesadillas, atole, shrimp ceviche, cheese fingers, fettuccine alfredo, breakfast burrito, waffles, etc. We also often had them surprise us with delicious drinks/shots. It was a great way to try new things!- Activities: all day they had activities going on, whether it was walking on the beach, kayaking, blackjack in the pool, cooking/bar tending classes or even painting ceramics (my personal favorite). Katya (who was also wonderful) would even come around with a cart with fresh towels and games to play by the pool.- Poolside massages: the women from the spa will often come around and offer short complimentary chair massages, which is a great way to relax even more under the sun.- Good Wifi: the wifi works great, sometimes you get kicked off and have to log in again but then again, who really needs wifi on vacation anyways?I could go on and on about how special this place is but you'll just have to see for yourself. After 5 days, it was definitely hard to leave, I felt like I was leaving my friends and home!
We just got back from a 4 night stay at Sunset, and I would say we were overwhelmed by some amazing things, and a little underwhelmed by others. We went all-inclusive. As many have mentioned, the rooms are beautiful. All have wonderful views, big beds, spacious etc. We booked the one bedroom suite and it was wonderful, loved the spa bath. The shower made a very loud shrill sound when it was on (as did others in the hotel, you could hear when others were showering). Weirdly, because the rest of the room is so nice it didn't bother us that much - but it might bother others.The spa services were AWESOME! Not too expensive (compared to what we'd pay in USA) and a wonderful experience. We also loved the little deli that served smoothies in the morning, pastries and cookies all day, paninis at lunch and sometimes special foods at dinner - eg one night was sushi. We wish we had gone to the Deli for lunch everyday as we found the food there to be much nicer than the Mirador (the main breakfast/ lunch restaurant). The Italian restaurant was also so wonderful, we went every night except one. Such wonderful staff, food, and the flaming coffee was incredible. Wine list is short, you can get any cocktails etc though. On the last night my husband planned a private beach front dinner (for extra cost) and we had the menu from the Italian restaurant - it was more incredible than I can even put into words! The bartenders and staff around the pool are awesome. We found the drinks much stronger at the lobby bar than by the pool, which wasn't an issue as it's probably better to not be drinking very strong drinks in the sun during the day! I'm so surprised to say this as we didn't expect it, but we found the food in the Mirador just not that good at all. We don't eat meat but we do eat fish so that helped, and to their credit we didn't ever really try to customize a meal (other than to not get bacon or whatever meat in the breakfast dishes) but we just didn't find much choice that worked. We tried the 'by the pool burger cart' and the fish burger was not good. I think the Deli makes up for this, and it's all down to personal taste. I think if you eat meat, it would be easier. Overall:Pros: View, Room, Italian restaurant, Deli, Spa, Quiet (not for party animals but great for others!), some fun activities if you wanted (but no pressure) and great, friendly bartenders and waiters. They really do make all the difference.Cons: Mirador food. We had also asked during booking and again in an email a couple of weeks out if we could have a higher up room - we got level 4 (literally the second floor of rooms). Was a little bummed about that but the view is still fab. Misc: - Internet was sometimes spotty, wasn't a big deal and would come back pretty quickly- We tipped (small amounts, 20 or 50 peso) for all meals and for most drinks. I couldn't tell if that was not enough, but it was always appreciated- We found the Butler service to be very all or nothing. Sometimes it felt like an inconvenience to request for something, other times it was like we were the only people in the world. They're busy, no doubt, so we didn't mind all that much.
We were looking for an economical and relax and get away with beachfront, spa in decent food! The Sunset Plaza satisfied way beyond our expectations! From the time we stepped into the lobby from the time we left we were treated like we were the only people there!We were given cool drinks and our butler/concierge Juan brought us to room! There was nothing he wouldn't do for us and he also has a great sense of humor! I was anxious about room floor because I'm a light sleeper so we wanted to be in a unit above fourth floor, Juan said sorry you're on second floor! Then he laughed and said no no you are in room number 1111! .... amazing views….All rooms are oceanfront!I am a morning coffee drinker and requested a 6:30 AM coffee delivery! They were spot on every day! We had breakfast one morning in the room and didn't wait more than 15 minutes….This was for a full breakfast not just rolls and coffee!Our room was clean and beautiful! We loved the aromas (menus for these) that the cleaning ladies applied in rooms every night at turn down!I loved walking out from lobby and everything right there! Paul's straightahead, restaurants to right and left, spa immediate left… And so one! No mile long walks to amenities…… Save the walking for the beach is in exploring!!! Also loved drink and food service poolside (Johni Took great care of us! As did all other poolside servers, sorry if I missed some names!) Katya offered cool towels with this refreshing sent applied and involve us in theses little games like guess how many marbles in jar or how many toothpicks in a lime, blackjack etc....Never any pressure to participate! She also does yoga every day along with bartending classes etc.… Bright and enthusiastic personality!!It was paradise to sit at infinity pool and just watch the ocean! The only thing I think that could improve maybe chairs, I found I had to put at least two towels on them some metal bar wasn't digging into my back. Also, I happen to love palapas instead of umbrellas because they seem to cover more chair areas. I'm very fair skinned so this is just a personal preference! The beach is Nero but nice to sit for a bit. There are many locals selling their wares, just "no gracias" and they leave! What her current very strong and so did swim but this was not a big deal as the pools are right there at Ocean and heated so like bathwater! Jacuzzis are up above on a separate platform, but not used as much during the day so I took advantage of the solitude and while granddaughter at poolside tanning, I did a little quiet reading!The food is excellent! I did not feel like I was at an all-inclusive resort! There were many food choices on the menus. I saw a review about quality of food not great because of different cooks, but they must have fixed this because everything is great!I would like the manager Mr. Javier Vergara to know that all of your staff not only showed great enthusiasm and hard work for customers but also really helped each other ( never saw any tension between workers, everyone always seemed happy) so it is hard for me to point out any one single person as being the best! Here are all that took care of us! My granddaughter and I can't wait to come back to see you guys in the near future!Richard, Humberto, Victor, Clemente, Ricardo, Lupita, Juan, Katya and everyone who made this and exemplary experience!THANK YOU!!Also hotel in great location, 5 to 15 minute cab ride (5-10$) local restaurants and attractions! If you don't mind buses, I hear less than one dollar can get you many places! We took advantage of some tours since we had never been here before. The botanical gardens, Oldtown, Malecon… Etc.… So many shops and cute little boutiques to browse! We also went up to Sayulita area about one hour north and was amazing. Next time we are going to spend more time in these places as it is hard to fit everything in one week!At least I know where my homeport will be in Puerto Vallarta! Sunset Plaza and Pelicanos Grand!
I travelled to this hotel on at the end of March/beginning of April. It was our eighth all inclusive vacation to Mexico, and was unlike any all inclusive hotel I have ever been to. The Hotel is very small, maximum capacity is about 100 rooms. There are a number of perks to the small size of the hotel, no line-ups, rarely any challenge finding chairs by the pool and the staff become very familiar very quickly. The downside is there are only two restaurants with revolving menu's, very small hotel grounds, fewer amenities and variety. Everyone should know neither restaurant is a buffet. I found myself missing the buffet style, especially having travelled with a small son.Undoubtedly the best part of this hotel is the staff. Ivan is the best butler, Adalberto is the best bartender in P.V. They get to know you and work incredibly hard. The hotel is well staffed, there is never a shortage of staff around. I looked up on the website after booking - the deluxe rooms are listed as 51m2 (550 square feet) which I wasn't certain was accurate after being in the room. The rooms felt significantly smaller than that. I assume their measurement includes the beautiful balconies. We had trouble fitting a small crib for my son anywhere in the room. We inquired about upgrading, and it was going to be quite expensive (500USD). They also offered us a discount (approx 250USD) if we attended a couple hour time share presentation. We declined. I would strongly encourage you to book the One Bedroom suite - however this hotel is really pricey, and the room upgrade adds a significant expense to an already expensive hotel. Having been to P.V. three times, and mexico eight, I can say you can get a lot more at other hotels for a lot less. I read a few other reviewers say the rooms have 'paper thin' walls - I also found this to be true - as an example, you can easily hear your neighbours talking, or small things like a soda or beer can opening. I thought the food was good. They were very accommodating for our son. The room service is 24/7 and usually arrives quickly. I really enjoyed the location of this hotel. You walk out the door and you are right near all kids of stores and down town shopping. You are a short drive from the airport, and if you are not interested in going for much of a walk, you can take a very cheap cab ride to the Mega or downtown ($5 USD) All rooms are ocean view, which is nice. This is a good hotel, and the service is excellent. With that said, I would be highly unlikely to stay at this hotel again. For the price you pay, you can get a lot more elsewhere. I can't imagine anyone not enjoying the Sunset Plaza, but you are paying Cadallic prices and getting a Kia.
OMG I never wanted to leave! My boyfriend and I went for my 30th birthday and we found an amazing deal on a suite and boy we're we NOT disappointed! Every morning we woke up to a beautiful view, dined on great food, received excellent service, and drink after drink the pool became our best friend. I had never been to an all-inclusive resort before but this place was amazing! We received our 'all inclusive' bracelets when we checked in (as well as a complimentary massage!) and never had to worry about carrying around money for the rest of the trip! There are two large hot tubs as well as an 'adult only' pool set off to the side of the larger family friendly pool (which had a poolside bar!). I also got a massage in their spa and have never been so relaxed in my life! I got a full body massage, body scrub, and facial...yes! This is a smaller resort which I liked because it never got so crowded to where I got overwhelmed and I fee like I got to know their staff and they got to know us. Go here and stay all-inclusive...you won't regret it!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- A la carte breakfast, lunch and dinner
- Unlimited domestic and selected premium brand drinks (house wine included)
- 24-hour room service
- Mini-bar (water, soft drinks and beer)
- Turn-down service
- Live music
- Daily activities program
- A variety of daily sports
- Nightly entertainment
- Selected non-motorized water sports (1 hour/day)
- 106 Rooms
- 2 a la carte restaurants (Italian and Mexican)
- Bars, including Swim-up bar
- Snack bars
- Spa (fee)
- Tennis court
- Gift shop
- Convention facilities (fee)
- Medical services (fee)
- Full bathroom
- In-room safe
- 2 queen-size beds
- Bathrobe & slippers
- DVD player
- iPod dock
- Balcony or terrace
- Maximum occupancy 4 adults (or 2 adults and 2 children)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sunset Plaza Beach Resort & SpaPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
Diego Rivera 121, Puerto Vallarta 48330 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.