Sunset Plaza Beach Resort & Spa
- What's Included
- All Inclusive Features
We went there with no itinerary.... and played everything by ear. We ended up doing zip lining, rhythms of the night and a walk to Malecon. There were also thunderstorms while we were there. The lightning n thunder were so breathtaking. Everyone was so welcoming and nice! I have to say it was the best vacation EVER! Can't wait to go back!
My wife and our three daughters (12, 14, and 16 years old) visited Sunset Plaza from August 5th to August 12th 2017.Bottom Line:We had a blast and Sunset Plaza has made our short list of destinations that we would consider for a return visit. Sunset Plaza manages to offer the rare combination of luxury, boutique, and family-friendly. As with all AAA four diamond destinations, there are slight imperfections on a very polished operation. We weren’t particularly sensitive to any of them, but they may be significant to others, so I have detailed them below.The long version:I generally read all reviews I can find for a resort prior to booking (at least a year back). The contemporary reviews for Sunset Plaza paint a pretty accurate picture of what to expect, so I’ll focus below on a few items that struck me. But first, I’ll detail the specific people that made our stay wonderful.Background:This is our third resort in the Puerto Vallarta / Nuevo Vallarta area. We have made two prior visits in August to Villa la Estancia and a Christmas week stay at the Fiesta Americana. For us, vacations are primarily spent on the resort property with just one or two day trips off-site. All-inclusive accommodations work well for us because it allows the kids flexibility in meal timing and autonomy in grabbing a beverage. However, we don’t like to sacrifice quality. We prioritize pool environment over beach. Finally, we tend to travel in the off-season, so our observations may not be valid for busier times.The people that made our trip memorable:Breakfast: we received great service from Jose Luis, Nicholas and both Humberto’s. We only ate in Jose Luis’s section the first day, but he came over to say hi and make sure we were OK every single breakfast. By the end of the week, Humberto and Nicholas had my wife’s favorite breakfast item (not on the menu) specially prepared and delivered for her (almost as soon as we sat down). The quality service is only exceeded by their personal warmth. Pool and lunch: Jesus and Jonhie took care of us at the pool. Both were awesome. They are a contrast in styles, with Jesus having a more outgoing approach and Jonhie exhibiting a more reserved demeanor. Each of them is truly top-notch. Jonhie especially would go the extra mile to make sure we had everything we needed.Dinner: we ate dinner each night at the fine dining Lucciano (delicious food, four different menus for variety), where we were served by the super team of Francisco, Sergio, and Ismael. The service was always professional, and again, as the week went on, we got to see more of their personality and it really felt like coming to a welcoming, special place.Selected impression:Management: many others have mentioned the GM, Javier. My experience was that he is as dedicated to making Sunset Plaza great as prior reviews have indicated. He came to greet us as we entered for the first time. In many places of business, seeing a supervisor or manager requires requesting that they be called and then waiting. Javier has a desk in the lobby and he is constantly there. Need to talk to him? Just walk up. I’m more of an email person, and he is available and responds very quickly. I wrote before our visit with requests and while at the resort to ask about hotel policy.Rooms: as a family of five, most venues require us to book two rooms. This can add significant expense, so for this trip, we went with two of the deluxe rooms (not one-bedroom suites). We were very satisfied with choice. Rooms do not feel cramped, are modern, and are well maintained. AC was quiet, well-regulated and sufficiently powerful to keep the rooms colder than we could want. The mini refrigerators kept the beverages cold (restocked daily). We were on the 9th floor and the view was great. Some of the lower floors may have the ocean view partially obscured by palm trees. All rooms have a balcony. Some are deeper than others (the tower has a curved façade). The rooms are arranged deluxe-suite-deluxe-suite, so two standard rooms cannot be next to each other. The sound isolation of the rooms is the first aspect I would highlight for those very sensitive to it. We could hear the conversations, chairs moving, footsteps, etc. of the room connected to ours through the connected pass through doors. It didn’t bother us enough to ask to move, but for some, it may be a pivotal factor.Liquor selection and availability: the phrase “premium domestic and international brands” is very common in all-inclusive promotions. To me this always seems very subjective and I always wish that I could find out what brands are stocked. The Sunset Plaza tequila selection tops out at Don Julio. For me, this is top-shelf. Other liquors were good, solid names. Examples: Crown Royal, Malibu rum, Johnnie Walker Black, Jack Daniels. The one area I thought was a bit lacking was bourbon. They had Jim Beam the first day, but then it seemed to be gone. One morning my wife asked for a mimosa and was told that they didn’t have any sparkling wine (some arrived later). This is certainly a small point in the grand scene of things, but this is a review of a high-end property: it breaks the luxury experience somewhat to be told “we ran out.”Adult pool: we never used the adult pool, but I wanted to highlight its benefits to families with children. Having a place for adults who don’t want to be around children made it more relaxing for us since we needed to worry less about the impact spirited play might have on couples looking for a more serene experience. The adults pool area looked very nice, albeit small. Use of the Bali beds was free of charge (which in not typical in my experience). Full disclosure: the teenagers snuck over to the adult pool early on our last day to take pictures on the Bali beds for Instagram and Snapchat!Hot tubs: whether kids can access the hot tubs is another important factor for us. There are three hot tubs on the roof of the kids club and Mirador restaurant (i.e., second floor height). Each is partially covered by an umbrella. The multiple spas made it very easy for families to partake while leaving space for adults-only. The hot tubs all seemed cooler than marked.Towel game? this one is important for us, since we don’t want to wake up at 6 AM to get pool loungers or have to worry about conflicts between fellow guests (both of which I have seen elsewhere). No problem at Sunset Plaza. Loungers and umbrellas were available during all times. There are no towel cards, with self service towel distribution.Mixed all-inclusive and European plan guests: the resort uses wrist band to identify who is all-inclusive, over 18, etc. The bands are cloth and were very comfortable and secure. A week of water exposure had no effect on them. The menus have prices on them, but if you are all-inclusive, you are never presented with a bill to sign. Everything happens behind the scenes.Tipping: nothing in the demeanor of the staff indicated that they expected tips. We tipped and it was always appreciated. I saw consistent, professional service to those who tipped and those who didn’t. That said, I think you should tip (the hard-working folks deserve it)!Timeshares: every day I saw families getting tours of the property by the timeshare reps. We managed to not hear the word “presentation” one time during our trip. My approach was to not go to the concierge and to not follow up on the offered “welcome package.”Smoking: for those who are sensitive to exposure to smoking, there are a few aspects of the resort that are notable. One area for smokers is next to the path used to get to the pool restrooms and to the elevators from the pool (wet path). The exposure will be slight, but I walked through smoke most days using these facilities. Also, while smoking is banned at the pool, e-cigarettes (vaping) is not. During our visit, there was a group of guests that would sit at pool bar and chain vape. Big plumes of vapor all day long blew across that area. It smelled like maple syrup. We just stayed away.
Very nice resort and all the staff are very friendly also the food is very delicious and the scenery is on believable we are so happy as a family to come To this resort and I will suggest it to all my friends
The hotel is very beautiful and clean but they need more waiters going around the pool area offering drinks and they need to do a better job cleaning the beach is was very dirty and rocky but other wise everything was excellent
The hotel is very nice, very clean and staffed with some of the finest people I have ever met. There is one waiter, Jose Luis, who is probably the best waiter I have ever been served by. if you go to this hotel, look for him :) The four star rating is because the hotel allows timeshare people to prey on the guests. if not for that, I would give it five starts.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- A la carte breakfast, lunch and dinner
- Unlimited domestic and selected premium brand drinks (house wine included)
- 24-hour room service
- Mini-bar (water, soft drinks and beer)
- Turn-down service
- Live music
- Daily activities program
- A variety of daily sports
- Nightly entertainment
- Selected non-motorized water sports (1 hour/day)
- 106 Rooms
- 2 a la carte restaurants (Italian and Mexican)
- Bars, including Swim-up bar
- Snack bars
- Spa (fee)
- Tennis court
- Gift shop
- Convention facilities (fee)
- Medical services (fee)
- Full bathroom
- In-room safe
- 2 queen-size beds
- Bathrobe & slippers
- DVD player
- iPod dock
- Balcony or terrace
- Maximum occupancy 4 adults (or 2 adults and 2 children)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Sunset Plaza Beach Resort & SpaPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
Diego Rivera 121, Puerto Vallarta 48330 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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