- What's Included
- All Inclusive Features
OverviewA unique all inclusive hotel set in one of the most appealing areas of Puerto Vallarta, the beautiful Marina district. Its ideal location affords a spectacular view of the Bahia de Banderas - the largest bay on Mexico's Pacific coast. Discover the rustic charm of Vamar Vallarta's 250 rooms decorated in a uniquely Mexican style, and take advantage of a host of activities and nearby facilities, which include a golf course, an open-air theatre, shopping centres, restaurants and discos.
Location: In the Marina district across the road from the beach, 15 minutes drive from downtown and 5 minutes from the airport.
I truly hate to write a negative review, so I’ll start with any positives I can think of, but this is by far THE WORST “all inclusive” hotel I’ve ever stayed in, and I’ve been coming to Puerto Vallarta frequently for the last 30 years. My fiancé and I needed to book a hotel on the later side (mid-October) for New Year celebrations and this one was one of the few available, which I clearly know why now. The location in the marina is good and you are surrounded by other hotels you can get day passes to (thank goodness).There is a bus stop located right in front of the hotel that will take you right into town. The staff was friendly some of the time. But the actual hotel..... where do I begin? We first got our keys to the room that was the most run-down, tiny room that is NOT what is advertised anywhere online. I had never seen this room in any photos for the standard rooms; instead, a completely different, brightly colored, somewhat modern room is displayed online. Before switching rooms, ours had one wooden chair to sit on that looked like it belonged to a kitchen table and a bathroom that was beyond sad. After we told them this room was unacceptable, they showed us a room that was exactly the same. Finally, they changed us to a room (after much back and forth), that we had to pay extra for, even though the room they originally put us in was a complete false-advertisement-dump. This room had a “kitchenette” which is hilarious- no refrigerator, not one cup, silverware, plate..... nothing. Just a ton of empty cabinets and old torn foil on the stove. They told us we could push the beds together but they beds were different heights so we couldn’t do that, and you could feel the springs in the mattress when you slept. The bathroom looked like a hostel bathroom which flooded when we took a shower, and the doorframe and door were so damaged from water that parts of it were corroded and missing. The sink drain had black mold in it. The “safe” was something I’ve never seen in a hotel past 1980. You receive a metal block with a key in it, and after changing rooms we tried to give it back and get one for the new (but ancient) safe in our room. They told us not to worry, it’s the same one for every room. Oh, okay- this makes it feel secure? There is no WiFi in the rooms at all, not even the option to pay for it. Okay, fine. But, the WiFi they did offer in the reception area only worked some moments. WiFi at one pool and not the other. The pools didn’t have enough chairs not one day that we were there, or umbrellas. The snack area at the second pool closest to the beach was a joke. You can’t go into the outdoor pool snack area at the pool wet, and you can’t take snacks out, even though there is no pool service for food at this hotel. So, no snacking near the pool. At the bottom of the rules for the snack area is a mention of “famine..... only take what you will eat.” Really? I’ve never seen a mention of famine at an all inclusive hotel that is charging quite a lot per night. I am a big believer in not being wasteful, and I would try to take “only what I can eat” but what about not being able to finish because it was inedible? Luckily I didn’t want to take more canned cheese over stale chips and French fries than I could eat. After leaving our used towels at the pool the first day (pretty standard), we asked for new ones. They told us we couldn’t have new ones; we were supposed to keep those, or else we’d be charged for towels. When I double checked by asking “so, wait- we are supposed to re-use the same dirty pool towels all week?” The answer was a straight-faced yes. And, they also added that I should’ve read the rules on the faded towel card. Usually, you wear a wristband all week at an all inclusive hotel to receive towels, and use amenities. Not this one. They finally gave us two new towels after we mentioned how ridiculous this was. We also couldn’t check out until we went back upstairs to fetch the dirty towels for the front desk to take. I’ve never had to do that at any hotel, all inclusive or not. The food at the main buffet was better than the snack area, but also not great. It was really hard to get silverware after you found a spot, and the tables were dirty. We mostly ate out of the hotel, and even got our coffee elsewhere since they were usually out of coffee in the morning. I honestly am still shocked at how much we paid to stay at this old, falsely advert sided, poorly managed hotel. I understand inflated prices for New Years, but this was completely not worth a hotel that’s falling apart, and not up to date- not just in rooms, but in weird policy (and no real working WiFi anywhere). It’s amazing that in the marina, surrounded by beautiful (real) all-inclusive hotels, and tons of newer restaurants and bars, that a hotel this bad of quality still exists. I DO NOT recommend this hotel to anyone.
The hotel was very adequate for our family group of 21. The staff was very helpful and friendly throughout and especially Ricardo with the kayaks and bike ride and AARON at the Resturant at the playa also ELIZABETH at the buffet resturant in the morning. They went above and beyond to accommodate our revolving group at these venues when we showed up. The Italian resturant was very good and the family enjoyed the seafood lunch’s and the seafood night at the buffet. All in all a great trip.
Manuel, Ali, Ramon &Eduardo at the resort entrance, Mario at the front desk, Mario the head bartendermade our stay totally enjoyable. They helped in every way to make sure we were happy as well as safe. Thank you all for making our trip so memorable.
Hotel is bit out dated, but definitely is clean. All inclusive deal is overall good for the price. Staffs are well trained, helpful and very nice special our bell man Ramon, Manuel, and our kids club Luis angel. Ramon spoke English which help us greatly since our Spanish is not so good. Foods are average, no sushi, Chinese or steak house or any other varieties avail . It is just and Only Mexican foods three times a day. We ate out at the marina restaurants most nights. The maids clean our room daily. The maids did not understand us, but super friendly and respectful. They tried to communicate ,but we could not understand them.Our waiter Daniel is very friendly and attentive to our lunch meals.There are 4 pools and close to marina Vallarta walking distance to shops... hotel Grounds are beautiful and well maintenance. Beds are very firm. It’s not my type of bed, but we got through it. We got a villa 2 beds close to the beach side. It’s very private and quiet and relaxing. There are aren’t much activities for adults.
The hotel is old and dirty.My family and I spent time during Christmas and the hotel was a total collapse: not enough food, room cleaning was bad (you had to recall several times for cleaning, making bed, asking for towels, etc), the staff was sometimes unrespectful, not enough parking spaces, bathroom with moisture, etcThe buffet was the same thing during our whole stay; not a single chance.The “special dinners” were with a waiting time of nearly 30 minutes for the entrance disses.Installations not so friendly for people using wheel chairs.Hotel not recommended.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- Snacks daily
- Theme parties weekly
- A la carte dinners
- Unlimited Domestic beer and drinks 10am-12am
- Selected non-motorized watersports
- Day & night tennis
- Pool scuba clinic
- Spanish lessons
- Dance lessons
- Daily activities
- Nightly entertainment
- 253 rooms in one 9-storey building on the marina and several 3-storey villas on the beach
- 1 a la carte restaurant, dress code & reservations required
- Snack bar
- 3 pools
- Children's pool
- 3 bars including a swim-up pool bar
- Lounge chair & towels
- Gift shop
- Jewelry shop
- Internet (fee)
- 2 (lit) tennis courts
- Car rental
- Laundry service (fee)
- Golf nearby
- Located on the Marina side
- 1 king or 2 single beds
- Ceiling fan
- Satellite TV
- In-room safe (fee)
- Bathroom with shower only
- Balcony or terrace (on request - fee)
- Max occupancy 4 persons no more than 3 adults
For the Kids - Kids 5-12 enjoy supervised children's activities from 9:30am-4pm at the Kids' Club. Babysitting upon availability (fee).
Single Parents - No single supplement when traveling with 1 or 2 children.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Vamar VallartaPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
Av. Paseo de la Marina Sur S/N esquina Vela Marina Vallarta, Puerto Vallarta 48335 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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