- What's Included
- All Inclusive Features
A $6 million renovation later, Velas Vallarta looks absolutely gorgeous! This family friendly, tropical getaway with magnificent gardens, exquisite pool landscaping and endless activities, all set in a comfortable setting. Close to the Marina Vallarta, the Velas is almost a town unto itself, with its shopping arcade, restaurants, mini-market, deli and boutiques.
Location: On the beach in Marina Vallarta, 15 minute to downtown and, 5 minutes from the airport, minutes from a Joe Finger designed golf course.
My fiancée and I stayed at Velas Vallarta for a week. I've stayed at the Grand Velas properties in Puerto Vallarta and Riviera Maya for years. I've hosted parties and brought family members. This was my 6th stay. But, not at "The Grand". I could tell from the pictures and the website that it wasn't the same, but I thought it was an old time share and maybe the Velas family bought this and was renovating it to their casual/less expensive brand. It's the opposite. Having the past Velas experience I was underwhelmed. Not the same view. Not the glass. Not the chic feel. No sight of the water. No warm towels for your hands. No water bottle with a refreshment handed. No sense of welcome from the staff or check in crew or front desk. Nothing. Walking into the room saddened me more. I simply couldn't believe it. It was plenty big, but there were no functioning reading lights in the bedroom, the view was not good. The bathroom had lots of cracking, dirty and no soaps or anything. Felt like a great suite to share with 10 of my friends in college. Way too many tall trees in the middle. I called for hangers. They were plastic. Went to the pool - had to deal with spring break towel pool cards. Tried to find a drink and get a snack to the pool. I finally walked into the main all day dining and got it myself. Tried to get a reservation for dinner. Didn't know where to go as no one really told us much about the resort. No go. After spending $24 via Velas for a private, safe ride which was 3/4 miles from the airport, traveling all day, getting a crappy room and "0" service I'd had enough. I went to the concierge and expressed my concerns. I wanted out. I wanted to Grand Velas. Within 5 minutes back in the room, my Prince Charming, Juan Carlos, the Manager arrived. He had another room at Casa Velas, a block away, that was perfect. Simply could not get us to Grand Velas. We were tired. We'd make a decision in the morning if we'd move to a different brand all together and refund our stay. On the dot, Juan Carlos called us in the morning while we decided. Bedside tables and lamps were brought in, strawberries, champagne, Coca Cola products instead of Pepsi. They also had another room they wanted us to see. The list went on and on. We saw the new room. We'd already made up our mind. We were staying. The quick turnaround and exceptional service was beyond. I've traveled for over 20 years almost weekly for business. It is what it is. We didn't pay for the "Grand" Velas, so we weren't going to get the same. What we got was better, in a different way. We got the exceptional response of the Velas brand. They understood, they reacted and took action. But simple action. They listened and did what they could within their control. I have to believe Juan Carlos spoke to the front staff. Pool service was fantastic the entire week. The food was hit or miss, but you can always find a taco or room service or buffet. Even though there are kids, it was tame. No night life and no real bar. Extremely close to the airport ($3USD) marina ($2.50USD -where many excursions meet and 10 min walk) and downtown PVR (maybe $7USD). If you want the teak cushioned chairs with silver buckets of water, super fancy rooms, multiple higher end restaurants and combed sand, then stay at Grand Velas. It's amazing. But if you want exceptional service for half the price, then don't pass this by. And please, someone, give Juan Carlos a raise.
This was our first time at an all inclusive. We wanted to try something different than cruises. Wonderful experience. Food was wonderful (we loved Foodies Cantina - ate there 3 times during our visit.
We have nothing but good things to say about Velas Vallarta. Anything we asked for, the answer was yes. The resort is gorgeous, and the location is awesome. Being close to the airport is nice when you arrive late! Yes, you can hear planes taking off during the day, but it didn't bother us. We had a one bedroom suite which was very spacious. It had 2 long sofas in the living room which made perfect beds for the kids - they didn't have to share a bed and we could still watch TV and access the large balcony from the bedroom without disturbing them. In Mexico, if you expect everything to be perfect, then your expectations are too high. But we came home with many happy memories and would return in a heartbeat.
We have visited Velas Vallarta for 4 years now. A great resort with absolutely incredible service from Juan and Heriberto in Andreas restaurant. What a great team!!! We will be back again next year. Can't wait!
My family, including teenagers, all really enjoyed our stay at Velas Vallarta. The pool area and beach are beautiful. Our room, a 3 bedroom suite, was clean, super comfortable beds and great bathrooms. This is my fourth Mexican trip and the food here is the best I've had. Going into old town Puerto Vallarta was really fun, kids loved the night life and we found great restaurants in town too. I highly recommend this area and this resort for a family vacation.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Breakfast, lunch and dinner daily
- A la carte lunch & dinner w/reservations
- 24 hr in-room service, including Continental breakfast
- Pizza to go from Andrea Restaurant
- Domestic & International drinks from 10am-Midnight
- Daily sunset cocktail
- In-room mini-bar w/water, soda & beer
- Boogie boards
- Daytime tennis
- Spanish lessons
- Dance lessons
- Discounts at hotel boutique
- Daily activities
- Nightly entertainment
- 339 renovated suites in three 8-storey buildings
- 2 restaurants: buffet, a la carte
- 24 hr room service
- 3 Bars including: Lobby bar and Swim-up bar
- 3 pools
- Children's pool
- 4 tennis courts
- Basketball court
- Gym and sauna
- Beauty & hair salon
- Spa facilities
- Internet access (fee)
- Concierge service
- 1 king or 2 single beds
- 1 double sofa bed
- Flat screen TV
- Pillow menu
- Kitchenette including hot plate, microwave, blender & toaster
- Coffee/tea maker
- In-room safe
- Bathroom with shower only
- Max occupancy 3 adults or 2 adults & 2 kids
One Bedroom Suites include:
- Same as above but with a seperate bedroom
- 1 king bed plus a L-sofa bed or 1 double
- Living area/dining room
- Full kitchen
- Balcony or terrace with pool, garden or ocean view
- Max occupancy 3 adults or 2 adults & 2 kids.
Kids Deals - Kids 3 years & under stay & eat free when sharing a room and existing bedding with 2 adults. Pay a special rate on airfare & transfers only. Max 2 kids.
For the Kids - Kids 4-12 can enjoy supervised activities at the Kids' Club and kid's pool. Babysitting upon availability (fee).
Honeymooners - Receive a bottle of wine and fruit basket in room. Request at time of booking. Proof of marriage certificate required at check-in.
Spa Packages - One day spa package for $99US. Hydrotherapy - including mud treatment (60 min), back and neck massage (30 min); marine bath (35 min) and use of sauna and tax. Request at time of booking. Pay locally.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Velas VallartaPuerto Vallarta,Mexico
- Hotel Contacts
- Extra Info
585 Paseo de la Marina Marina Vallarta, Puerto Vallarta 48354 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.