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Grand Bahia Principe Tulum

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
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Our Opinion

The Grand Bahia Principe Tulum is a nice family-oriented property with a 1km long sandy beach. Popular with couples and families, this resort offers good service and food along with tons of activities. The Bahia Principe complex is home to 3 resorts, the Tulum as well as the Grand Bahia Principe Akumal and Grand Bahia Principe Coba, so guest have access to lots of facilities. The Bahia Principe Resorts are a great choice for singles, couples and families looking for a memorable Riviera Maya vacation.


Overview

You'll fall in love with this modern, spacious Mayan Paradise, perched on an all natural snow white bed of soft sand. Beautifully designed by a prestigious Mexican architect with all the warmth of Mexican tradition and built with materials such as stone, talavera pottery, marble, large palapas, and hardwood. Enjoy the Mexican-style commercial and entertainment village of Hacienda Dona Isabel for great shopping and fun filled evenings of entertainment. The Grand Bahia Principe Tulum is a fantastic relaxing getaway for everyone.

Location: On the beach, 45 min drive to Playa del Carmen, 20 min drive to the Mayan ruins of Tulum, 60 min from the airport.


Highlights
  • Beautiful beach with lots of water activities, 2 pools, a Dolphinarium and swim-up bar
  • Lots of restaurant options including a 24-hour snack bar and access to select restaurants at Coba section
  • Baby, Kid's and Teen's clubs and a large kid's water park at the Coba section
  • Great snorkeling at nearby Akumal
  • Nightclub, casino and craft market at Hacienda Doña Isabel
  • Awarded TripAdvisor's Certificate of Excellence
  • Awarded Travellife Gold for sustainability in tourism

tripadvisor Traveler Reviews
  • Jeanette B :
Mixed review.....

We booked this holiday last minute for 2 weeks from 24/8/2017, as a family of 3. On arrival we were greeted with a Margarita and check in was very fast, in our room within 15 mins. Room was fine for us and had everything we needed, fridge re stocked and room cleaned on a daily basis, along with clean towels.The food was great, lots of choice, with a wide range of healthy options to chose from. We ate breakfast & dinner in the buffet restaurant, which was great, only downside is the birds flying around and taking food from tables, once people had left. The staff do their best to clear the tables quickly and work very hard.We visited all of the al carte restaurants, the Japanese show cooking is amazing. Our favourite was the Mashua Nikkei, the food and service was amazing. Hipoloto May was by far the best waiter we had the pleasure to be served by in our whole 2 weeks.The entertainment team around the pool every day, do their best but the programme is very repetitive after a few days, the same music, same dancing and same games. The team need to engage more with the customers to get them up and involved, rather than calling out on a microphone. Ricardo came across very aloof person, who loves himself and Christina called my husband, BORING, when she'd dragged him up to dance, because he started to dance with my daughter, which I felt was inappropriate. The beach was amazing total paradise, we loved feeding the fish in the sea everyday. The beach staff do an amazing job keeping on top of the seaweed, they never stop. We hired a jet ski for 30 mins, well worth the $78, we didn't stop laughing.Theft seems to be an issue on the resort, we heard of 3 break in's while we were there, money and credit cards taken from the room safes?? Yet the hotel took no responsibility and didn't even investigate or contact the police because of this we wouldn't return or recommend this hotel as it just not acceptable, its clearly an inside job, so why wouldn't they be concerned??

  • karen b : Derbyshire, United Kingdom
Mixed review the good and the bad

Our trip to Mexico was a once in a lifetime trip for us , all inclusive to the Bahia principe tulum . First impressions when we pulled up outside the lobby reception area was wow , on entering again wow , the check in went really quickly and we were soon on our way to our rooms via a golf cart . Bad .... we requested adjacent rooms but we were as far to the right of the lobby and the parents were far left of the lobby !!!! We couldn't have been any further apart !!!!! The parents requested to be moved closer which they duly sorted out for them ✅ Then the first 5 days were a mixture of rain , thunderstorms, lightning and wind ( I know you can't predict or do anything about the weather but it still spoils it ). Finally the sun came out for the next 8 days ✅yippee. GOOD ......as you can see from the pictures a beautiful setting on the edge of a rainforest , hot sun , cold drinks and a great relaxing time ✅My biggest gripe was BIRDS !!!!!! IN THE RESTAURANT!!!!!! YES IN THE RESTAURANT!!!!!! When you go for any of your meals you are greeted with a lady squirting hand sanitizer into your hands ✅very health and hygiene ✅Then you walk into restaurant and you are dive bombed by big black birds , they can be seen casually walking over tables set ready for use , pecking at the cloth and walking over knives and forks A BIG NO NO NOON one occasion ( in the pictures ) a table which had been used was left with dirty plates on it for 20 minutes this encouraged the birds to scavenge the plates , I think they only cleared table because they saw me taking photos . Another photo clearly shows what a bird thought about a nice clean table !!!!! MOAN OVER I loved the food (usually only luke warm but nice ) A LA CARTE on the other hand were brilliant and hot , drinks were plentiful and free!!!!!Saw some lovely wildlife too especially Cedric who would always be sat with his mate near the restaurant All in all I really enjoyed the Mexican experience but don't think I will be in a hurry to come back !!!!!!! Oh yes nearly forgot about the nasty little blighters........MOSQUITOES I hate them but they love me lol

  • kay718 : Hartlepool, United Kingdom
Not a 5 star

Where to start, the bad. Family and friends of a group of 21, stayed here for 2 weeks. When we arrived we were taken to our rooms, which they did put us all in the same block, but the the rooms smelt damp and foisty. When complained, they sent a dehumidifier to the room and put menthol blocks in the air conditioning unit. Which says to me that this smell is there all the time. We had safes in our rooms which was opened buy key. 4 rooms out off our group money was taken from the safes. When complained they said they did an investigation but they didn't find anything wrong, they just weren't interested, on the representative meeting we where told there was break ins. It seemed we heard a lot of this though out our holiday.The staff were quite abrupt, unless you tipped them, even to get a decent drink at the bar or your rooms cleaned properly you needed to tip. when you've already paid a lot of money for all inclusive in a 5 star hotel you should not need to be tipping for everything. Our family and friends said none of us would return to this hotel.The good.Food was amazing in the restaurants. The mashu, which was a Peruvian restaurant was amazing, they did the best beef fillet steak I have ever tasted.The Japanese restaurant was also amazing for the show cooking, really enjoyed this experience and the food was amazing too.Don Pablo fine dining restaurant was also amazing. Every plate beautifully presented.The buffet area was also nice but quite repetitive. Entertainment was ok, Romeo kept us entertained around the pool with plenty of actives such as: water polo, maya basket ball and water aerobics, many more. The grounds are beautiful and well kept.

  • reggie2005 : coventry
Enjoyable 2 weeks

We visited here for the last 2 weeks of August. On arrival checkin was quick and efficient - However when we got to our room (which was not close to the lobby) we were unable to get into our room. I had to go back to reception - our card had not been activated! This was the last thing I needed after a 12hr journey. Once we were in our room I was slightly disappointed as it was a little old and dated - I became more irritated when I was sat on the toilet and upstairs (what I can only hope was bath water) was dripping down onto my head!!! I looked up and there was a large bulge in the ceiling! I later went to the lobby and asked to be moved - in fairness the lady was very response and offered an immediate move or one 2 days later to a room which over looked the small pool and sea - we opted for this and they were true to their word. Although our new room was exactly the same as the other one (junior suite) the decor was more updated and the beds more comfortable. The grounds here are truly beautiful and the gardeners should be very proud of themselves. The food was ok in the buffet restaurants, we were disappointed in the second week when the restaurant next to the small pool closed. The bell boys and drivers of the carts were also very helpful and friendly.Booking the al la cart restaurants was no problem and we got the times we wanted. We traveled with Thomas Cook and booked are trips through them - they are very expensive per person. On saying that my son and I particularly enjoyed swimming with the dolphins €169 with €40 cash back - the adult pays and the child goes free. Plus you are able to book a spectator onto the bus for free. We had about 50 mins in the water including an amazing foot push out of the water by 2 dolphins. It was our first time in Mexico and a longtime since we've been all inclusive. I would say Grand Bahia did live up to our expectations.

  • Sophie T : Worthing, United Kingdom
A nice holiday - few improvements though!

My husband and I stayed at this resort for 2 weeks celebrating our 1 year wedding anniversary and our first Impressions of the resort was wow!!!! We had never seen a resort so big and in a rainforest! The staff were very friendly and check in was easy! We didn't quite know what to do but the staff soon helped and pointed us in the right direction towards the carts where we got a lift to our room. I sent the hotel an email around 2 months prior to our trip just letting them know it would be our wedding anniversary and we had put in a special request to have a first floor balcony room with a sea view. Unfortunately our requests was not met and we had a garden view room in block 21 which was far from the main pool and the lobby and no carts this way. We also noticed a few problems with the room e.g. The lock on the sliding doors on the terrace had screws missing and it did not lock properly. The hotel did not acknowledge our special request and this was disappointing especially when you see signs on other guests doors saying happy wedding anniversary. We are not one to complain as we still felt very lucky we was in Mexico and on holiday so we just brushed this off. The food, well the food in the buffet is nice, I wouldn't say amazing but there was plenty of choice for everyone. It was however Luke warm and the only way to get fresh hot food is to wait in a que for 10 mins for the chef to cook. Reminded us of Egypt and it's all inclusive hotels. The waiting staff were polite and always had a smile (well some of them) they all had hair nets and presented themselves well. The a la cartes were extremely good! Especially the don pablo! That was amazing!! This was our favourite. 6 courses served with delicious wine and the service was outstanding! We tipped 10 dollars it was that good! We also did the Mediterranean, la torguga, and tequila. All good! The swimming pools were good! We are in our 20s and love a bit of music so the main pool was the one for us ..... until someone decided to take a poo in the pool and it was closed for 2 days. The amount of alcohol tipped into the pools was disgusting and my husband and I both had ear injections. I wouldn't like to know what else is in that pool. I think the staff should do more checks in the pools to make sure they are clean enough for people to use. The entertainment team were good, full of energy and trying to get people involved. Weather for the first week was rainy and windy and the entertainment team done activities indoors which I thought was good and food was also brought in the lobby bar. We paid 82 dollars each for the basic package to swim with the dolphins and this was very disappointing, we did not Evan swim with the dolphins all we got was touching them and 2 tricks each. All of the staff looked really miserable and this made me feel uneasy. Be prepared to pay full wack if you want to swim with the dolphins. All in all we did have a lovely holiday and met some good friends but unfortunately I wouldn't return back to this resort.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • 24 hour snacks
  • 3 a la carte dinners w/reservations
  • Unlimited House Wine with meals, Domestic brand beer and select International drinks
  • Free Wi-Fi in lobby
  • Kayaking
  • Windsurfing
  • Snorkeling
  • Boogie boards
  • Introductory scuba diving lesson in pool
  • Daytime tennis
  • Bicycles
  • Volleyball
  • Gym
  • Spanish lessons
  • Dance lessons
  • Daily activities
  • Nightly entertainment
  • Domestic drinks at the 'Plaza Mayor' bar, bars & disco at Hacienda Dona Isabel
  • 978 rooms in 3-storey villas
  • Main buffet restaurant
  • 3 a la carte restaurants
  • 2 snack bars open 24 hrs
  • 7 bars including swim-up pool bar
  • Disco
  • 1 lake-shaped pool and 2 relaxation pools w/jacuzzis, all with kid's section
  • Dolphinarium
  • Large open Jacuzzi
  • Lounge chairs & towel service (beach/pool)
  • Water sports centre
  • 3 lit tennis courts
  • Fitness facilities
  • Aerobic classes
  • Hacienda Dona Isabel shopping and entertainment arcade
  • Casino
  • Spa 
  • Beauty salon
  • Wedding services
  • Laundry service (fee)
  • WiFi in lobby 
  • ATM
  • Medical services on call 24 hours

Superior Room

  • 2 full-size beds or 1 king-size bed
  • Maximum occupancy: 3 adults or 2 adults & 2 children
  • Views of the  gardens, pool, or ocean
  • Full bathroom
  • Magnifying mirror
  • Hair dryer
  • Air conditioning
  • Ceiling fan
  • Telephone (outside calls with additional charge)
  • Coffee and tea machine 
  • Iron and ironing board
  • Alarm clock
  • Satellite TV
  • Safe (additional charge)
  • Mini-bar with water, soft drinks and beer (restocked daily)
  • Balcony or terrace
  • Umbrella
  • Wi-Fi in the room (additional charge)

Junior Suite Superior

  • 2 full-size beds or 1 king-size bed
  • Sitting area with sofa bed
  • Maximum occupancy: 3 adults and 1 child or 2 adults & 2 children
  • Garden or ocean view
  • Full bathroom
  • Hydromassage bathtub
  • Magnifying mirror
  • Hair dryer
  • Air conditioning
  • Ceiling fan
  • Telephone (outside calls with additional charge)
  • Coffee and tea machine 
  • Iron and ironing board
  • Alarm clock
  • Satellite TV
  • Safe (additional charge)
  • Mini-bar with water, soft drinks and beer (restocked daily)
  • Balcony or terrace
  • Umbrella
  • Wi-Fi in the room (additional charge)

Restaurants

Yucatan Restaurant

  • Buffet for all meals
  • International
  • Formal dress code (Long pants and shirt for men)

Gran Tortuga-Rodizio

  • à la carte for dinner
  • Brazilian
  • Reservations required
  • Casual dress code

Tequila

  • à la carte for dinner
  • Mexican
  • Reservations required
  • Casual dress code

Don Pablo

  • à la carte for dinner
  • Gourmet
  • Reservations required
  • Formal dress code

Coba Restaurants

  • Guest can visit select à la carte restaurants at Coba section of the resort
  • Reservations and dress code required; based on availability
  • Does not apply to buffet restaurants
  • Limited à la carte reservations in effect
  • Subject to change.

Bars

  • Lobby bar
  • Entertainment bar
  • Swim-up bar
  • Poolside bar
  • Hacienda Doña Isabel Nightclub

Kids Deals - Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids - Kids 2-12 can enjoy the Kids' Club, Babysitting (fee), Kids' section of main pool, Playground. Waterpark at Coba Section.

Facilities

  • Sauna
  • Steam bath
  • Contrast showers
  • Outdoor whirpool tub
  • Bubble beds
  • Foot baths
  • Treatment rooms and beach palapas

Treatments

  • Massages
  • Hydrotherapy
  • Body scrub
  • Facials
  • Reflexology
  • Rituals
  • Bridal Packages
  • Manicure/Pedicure
  • Hair styling

Golf Bonus - Guests of Grand Bahia Principe Tulum will benefit from a 50% discount on the public rates at the Riviera Maya Golf Club. Offer is subject to change.

The Riviera Maya Golf Club

  • Designed by Robert Trent Jones II
  • 18 hole, 7,483 yard, Par 72 championship course
  • 9 hole, Par 3 course

Exchange Privileges - Guest staying at this hotel can also enjoy the facilities of the Grand Bahia Principe Coba (excluding the buffet restaurants).

Bonus - Enjoy the facilities of Hacienda Dona Isabel, a Mexican style commercial and entertainment village at the hotel's entrance.

Honeymoon Bonus - Receive honeymoon amenities. Request at time of booking. Requires proof of marriage.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Grand Bahia Principe Tulum
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Grand Bahia Principe Tulum
Crta Chetumal - Cancun km 250, Akumal 77760 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.