Akumal Bay Beach And Wellness Resort

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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  • Bonus
Our Opinion

A great resort. Newly renovated rooms are very spacious, and the staff will cater to your requests to ensure that you are comfortable. The majority of food served in this resort is Mexican cuisine, and it has an OK variety of alcohol on the shelf. This is a resort suited for those who want to venture away from the resort facilities and enjoy the beach and wildlife that surrounds it.


Overview

Explore the natural wonders of the Mayan Riviera from this ideally situated all-inclusive. Golf at the nearby Puerto Aventuras course or visit the natural aquarium of Xel-Ha and the ancient ruins of Tulum. After your outings, relax under the giant palapa roof of the beachside main restaurant and admire the beautiful ocean view. Families appreciate the spacious accommodations, fun Kids' Club, kilometre-long white sandy beach and calm reef-protected waters.

Location: Beachfront, 20 min to Playa del Carmen, 60 min from the airport.


Highlights
  • Located on a long, powdery white sand beach
  • Great snorkeling - sea turtles in the area
  • Spa and wellness centre; activities including meditation and yoga
  • Rooms have outdoor hot tubs and ocean views
  • Buffet and 4 a la carte restaurants, unlimited visits

tripadvisor Traveler Reviews
  • jenna2407 : Manchester, United Kingdom
Very good

Just returned from ABBWR. Overall we had a very enjoyable stay. We stayed in both block 3 and 2 (had to move due to very noisy neighbours!). Each block had there own pros and cons. Block 3- before noisy neighbours was much quieter and had much better ocean views. Block 2- right in front of the pool and still had an ocean view.Whilst we enjoyed our stay, there was just something that wasn't 5star about it. PROS-The beach!! I have never stayed on such an amazing beautiful beach! We were so lucky to see baby turtles hatching. Really was a dream come true. The snorkelling was amazing, try and go as early as possible as you will see much more. We saw 3 different spieces of turtles, stingrays, squid, And so many varietys of fish!The beds - one of the comfiest beds I have slept in whilst on holiday. House keeping- absolutely brilliant in both rooms! Kept the rooms spotless and did some lovely towel animals. The hotel grounds- absolutely pristine, they were pruning them non stop! The staff- all so hard working and cheerful! Would like to especially say thankyou to - the omelette lady, benjamin, ulesis, and the rest of the staff in the mexican restraunt. The reception staff were great. Especially the lady who helped us to move rooms when we needed too.Towels - always fresh and plentiful around the pool! If they ran out, it was a matter of minutes till they had them again! Great service. CONSSmoking - never have I stayed somewhere so bad for smoking. At times I felt like we were the only ones who didn't smoke. We couldn't watch the evening entertainment as it was just 1 big smoke cloud. We couldn't use the hot tub on the balcony once we got smokers next door, and we couldn't have our balcony door open either. They really need to split the blocks into one side smoking, one side non. The lobby was meant to be non smoking, yet people were smoking all over and it was never challenged. This issue alone would stop me coming back to this resort. Seating in the evening- I would say they only have enough seating for half (at most!!) Of the guests in an evening. A couple of nights we had to just go to bed as there was nowhere to sit (not even in the smoke cloud!!) Plastic straws- they really need to stop using them... there were so many just discarded on the beach, them poor turtles!! Other hotels In the area don't use them and it isn't an issue! So please rethink them. Sunbed hoggers- if you weren't up early (between 7/half7!) You could forget getting a sunbed!! It was ridiculous. People would put a towel on and then go back to bed! A few days we saw beds reserved and literally no one ever come to them! We ate in all the restaurants, we liked the mexican best, staff were so good and so was the food! Japanese, very good! Gourmet, not the best! The pork was disgusting!! The steak was nice. Dessert here was the best though. Brazilian... this was the worst. Service was rubbish, asked us after 3 tiny lumps of meat if we were done! Not much better the 2nd time. Buffet wasn't great... food.was never hot. Quite bland. No difference between lunch and evening!! Room service, lunch was great!! Evening meal was ok. Overall we did enjoy our stay, but sadly wouldn't return. I am very glad we did stay here... but one visit is enough.

  • LorneSeaton : London, Canada
3rd Time Even Better!

It's hard to imagine that a 3rd time back to the same property could match or exceed the previous visits but at Akumal Bay for our 3rd time, that's exactly how we feel. Everything from check-in, the accommodation, the staff (who feel more like friends than hotel employees), the food and the entire experience in itself was nothing more than terrific! We could go on and on about it all but suffice it to say that for a 300 room resort with most rooms directly beach front you just couldn't ask for more.It's all about quality and service and the folks at Akumal Bay just do it right. We have many honorable mentions that we just have to talk about. Raul Yam, the manager for general reception and accommodations is committed to making your stay the best you can expect. We even had the opportunity to meet his wife and 2 children and we were just awed by how lovely a family they are. The front desk staff are 2nd to none in our view; friendly, accommodating and helpful. Our room in the 3300 series of rooms was tended to by Magdalena. She even got to know our daily schedule and most days would make up our room very early and always left a terrific "towel sculpture", even a crocodile one day, how cool. On the beach/beach bar at buildings 3&4 you just can't get better team than Abigail, Yusif and Marceimo and at the Sushi Bar, Oscar, Patricia and Marcia were amazing. We normally had breakfast at the snack bar for it's view of the beach and laid backness. Amilcar greeted us most every morning, brought us our mimosa's and always spent time chatting if he wasn't busy. At the Kooben gourmet restaurant the manager Daniel, hostess Ambar and Aaron, Jesus, Marcos and Salvador made our dining experience just a pleasure, not to mention the great food. And we just can't forget about the ever present Wilbert in the main lobby bar and Fernando in the smaller lobby bar. Thanks all and hopefully we will see you all again when return for visit #4.

  • Donnerene S : Drumheller, Canada
Paradise

We just returned from a 10 day vacation. This is our 30th vacation south so we are able to make a fair comparison to numerous resorts. Amazing beach, snorkeling, food and service. Some things this resort does that many others in the same category and price range don't are: unlimited a la carte restaurants with no reservations required, comfortable beds and quality bedding, a sushi bar, wait service on the beach, a beach manager that controls abuse of chair saving (thanks Luis), long beach front with all buildings having ocean views, numerous yoga programs, stand up paddle boarding, no charge pillow menu and aroma therapy, elevators, farewell drink and gift and an excursion desk that will help you and not just try to sell you something. This was something I really appreciated, not having someone trying to sell me something every time you turn around. The vendors that did come to the resort on Thursday had genuine Mexican crafts and were not at all pushy. I found all the shops in Akumal and Tulum much less aggressive than other markets or in Playa Del Carmen.Some things this resort does not have: adult pools, loud music, foam parties, towel cards, large kids pools or water parks, cheesey evening shows, surveys, vendors hassling you on the beach or pushy time share people. Everyone may have different opinions if you want these things or not.My personal preference would be to have palapas rather than the bamboo shelters on the beach to provide better shade and cover for light rain. I enjoyed all the restaurants twice and would have liked to see an Italian or steakhouse type restaurant. It did seem they were trying too hard to make the Asian and Mexican restaurants "gourmet, fine dining". We usually look for adult pools but this beach is amazing and didn't use the pools at all. I also think the evening entertainment would be much better if there were more bands that played danceable music. One night there was an excellent band and people enjoyed dancing. Other nights it was more like just background music.If you are looking for a relaxing beach vacation, this is the place to go. We will be back, I'm sure many more times.

  • Ccynxn : Taunton, United Kingdom
Most incredible holiday ever

Returned to U.K. a week ago today and we are already wishing that we were back in this incredible hotel in this incredible place. We were overwhelmed by the sheer luxury and beauty of Akumal Bay and both jumped for joy on our first night. We would like to thank each and every staff member for making our trip the best we have ever been on. The location, food, staff, service, cocktails and atmosphere were top notch and we cannot fault anything about our 14 night stay. We felt like royalty and thoroughly enjoyed each and every minute we spent with you guys. Thank you for giving us smiles, laughs, and memories that will last a lifetime. I have never experienced anything quite as outstanding. We will definitely be back!P.s special thanks to fernando for his amazing lemon drops and also every poor member of staff who delivered the (many) plates of room service! (So yummy)

  • Randy_Patti :
Beautiful Resort with a Fantastic Staff!

We fell in love with Akumal Bay - Beach & Wellness Resort the first time we visited in 2011 and continue to enjoy and appreciate this resort and its staff each time we return. Upon arrival we were warmly greeted by Abel who took our luggage while we checked in with Raul at the reception desk (who goes above and beyond making sure requests are being met) while sipping a welcome margarita. Our room was beautifully decorated with flowers, a towel swan, rose petals, a fruit basket and champagne in an ice bucket.Our housekeeper, Guadalupe, kept our room clean and tidy with delightful towel creations while Eduardo kept the mini bar fully stocked daily. The ample closet now includes drawers which is a welcome addition. We had a glitch with the safe during our stay and appreciated the prompt response from the security team (who remedied our problem) within minutes after calling the front desk.The resort and beach area are kept meticulously clean. Staff members are raking, pruning, sweeping, window cleaning, picking up all day long. We saw chaise lounges being moved back and forth for power washing during the evening. We enjoy walking from place to place within the resort. Everyone will stop what they are doing, smile, and greet you with “Hola!”The food was great at Alux and Lak’iin, the two specialty restaurants we ate at. But our favorite is the Akumal Buffet, where something delicious and new is available at every meal. The wait staff was great at making sure we had a clean table along with anything else we needed. It was great to see Carlos, Luis and Wilbreth again.The bartenders and servers are all fantastic and friendly. We especially enjoyed spending time with Oscar at the Sushi Bar, Wilbert at the Lobby Bar and Felipe at the Pelicano Bar. It was a joy to see and talk again with Maria…who’s expecting…yeah!German and Mario take the time to teach and help anyone that wants to go out on the Stand Up Paddleboards. We looked forward to this activity every day. They are fun loving guys. German will even stand on his head on the board out on the water. If you want a new relaxing experience, go to the Spa. Luis and Jorge do a glorious back massage. The experience is delightful. It is as if you’re asleep while you are awake. The Fidelity team always treats us like family. Raul, Alexa, Lourdes (“LuLu”) and Jesus are top-notch. Raul has always made sure we are comfortable and will take time to answer every question we have. It was great to meet and get to know Alexa. We also met LuLu and were immediately impressed. She would come to the beach everyday with a smile and took the time to check in to make sure everything was ok and ask if there was anything we needed. We thoroughly enjoyed getting to know this wonderful young lady and look forward to seeing her again on our next vacation. We met a wonderful new beach waiter, Jesus Alberto. He greeted us at the beach each morning with a bright smile and a cheerful welcome followed by a great refreshing drink. He made sure each drink we ordered was always made just how we liked it. We most certainly look forward to seeing you again next time.Of course, the beach, the view, the bay, the snorkeling, the reef, the fish, the turtles, the rays, are all alluring. As always, we already miss the resort and all of our friends on staff and look so forward to the next time we’re at I'NA YANA KIN (“my home under the sun”).

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Unlimited a la carte restaurants, with reservations
  • 24 hour snack bar
  • Domestic and International brand alcoholic and non-alcoholic beverages
  • 24 hour room service
  • Welcome drink
  • Minibar (refreshed daily)
  • Wi-Fi in the lobby and room
  • Beach and pool service
  • Kids Club (age 4-12 years)
  • Use of beach chairs, pool chairs and towels
  • Tennis court
  • Non-motorized water sports
  • Stand-up Paddleboard
  • Shuffleboard
  • Ping Pong
  • Billiards
  • Bicycles
  • Snorkeling tour (once per stay)
  • Kids club (4-12 yrs)
  • Daily activities
  • Nightly entertainment
  • 324 rooms
  • 1 buffet restaurant
  • 4 a la carte restaurants 
  • Sushi bar and Snack bar
  • 5 bars 
  • 3 pools including kids' pool
  • Tennis courts
  • Spa (fee)
  • Shopping plaza
  • Complimentary Wi-Fi 
  • Fitness facilities (fee)
  • Yoga
  • Meeting facilities
  • Laundry services
  • ATM
  • Currency exchange
  • Medical services
  • Dive shop on-site (fee)
  • 9-hole golf course 15 min away (fee)

Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Oceanfront
  • Air-conditioned
  • Ceiling fan
  • Bathrobes and slippers
  • Safety deposit box
  • Sitting area
  • Mini-bar (re-stocked daily)
  • Cable TV
  • Direct dial telephone
  • Shower
  • Hair dryer
  • Scale
  • Bathroom amenities
  • Vanity mirror
  • Turndown service
  • Aromatherapy
  • Pillow menu
  • Radio alarm clock with iPod docking station
  • Umbrella
  • Coffee maker
  • Iron & Ironing board
  • Jacuzzi on balcony
  • 1 King or 2 Twin beds

Junior Suite Gardenview

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Twin beds
  • Jacuzzi in terrace
  • Direct garden access
  • Oceanfront
  • Air-conditioned
  • Ceiling fan
  • Bathrobes and slippers
  • Safety deposit box
  • Sitting area
  • Mini-bar (re-stocked daily)
  • Cable TV
  • Direct dial telephone
  • Shower
  • Hair dryer
  • Scale
  • Bathroom amenities
  • Vanity mirror
  • Turndown service
  • Aromatherapy
  • Pillow menu
  • Radio alarm clock with iPod docking station
  • Umbrella
  • Coffee maker
  • Iron & Ironing board

Junior Suite Penthouse

  • Maximum Number of Adults 2
  • Maximum Occupancy 2
  • Oceanfront
  • 1 King bed
  • Direct bedroom access to a large private roof terrace, sunbathing chairs, parasol and Jacuzzi
  • Air-conditioned
  • Ceiling fan
  • Bathrobes and slippers
  • Safety deposit box
  • Sitting area
  • Mini-bar (re-stocked daily)
  • Cable TV
  • Direct dial telephone
  • Shower
  • Hair dryer
  • Scale
  • Bathroom amenities
  • Vanity mirror
  • Turndown service
  • Aromatherapy
  • Pillow menu
  • Radio alarm clock with iPod docking station
  • Umbrella
  • Coffee maker
  • Iron & Ironing board

Restaurants

Main Restaurant Buffet

  • Buffet for breakfast, lunch and dinner

Mexican Restaurant

  • à la carte for dinner
  • Mexican

Oriental Restaurant

  • à la carte for dinner
  • Asian

Gourmet Restaurant

  • à la carte for dinner
  • Gourmet

Rodizio-Grill Restaurant

  • à la carte for dinner
  • Rodizio

Sushi Bar

  • Sushi

Snack Bar

  • Open 24 hours

Bars

  • Pool Bar
  • Beach Bar
  • Lounge/Disco/Theatre
  • Bar Natural
  • Lobby Bar

Kids Deal - Children 2-5 years old stay free when sharing a room with 2 adults. Children 6-12 years old pay special rates when sharing a room with 2 adults.

For the Kids - Kids 4 to 12 enjoy supervised activities daily at the Kid's club, Babysitting service (fee), Playground, Kid's section of main pool. 

Spa/Wellness 

  • Daily Yoga
  • SUP Yoga
  • Spiritual dance
  • Kundalini
  • Meditation
  • Pranayama or Vipassana
  • Core Energetics
  • Gym
  • Spa

Honeymoon Bonus - Bottle of chilled sparkling wine in your room on arrival, Room upgrade to next category (based on availability), Fruit platter in your room, on arrival, Special a la carte dinner for two, with one bottle of wine (for day of choice, please reserve with concierge). Please request at time of booking. Marriage certificate required upon check-in. Offer subject to change.  

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details. 

Resort Location Map


  • Akumal Bay Beach And Wellness Resort
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Akumal Bay Beach & Wellness Resort
Km. 104 Carretera Federal Cancun-Chetumal, Akumal 77760 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.