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Akumal Beach Resort

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Our Opinion
Please note that the Akumal Beach Resort has been renovated and re-named Akumal Bay Beach and Wellness Resort.
A great resort. The rooms are in need of a little upgrading. However, they are very spacious, and the staff will cater to your requests to ensure that you are comfortable in your room. The majority of food served in this resort is Mexican cuisine, and it has an OK variety of alcohol on the shelf. This is a resort more suited for those who want to venture away from the resort facilities and enjoy the beach and wildlife that surrounds it.
Overview
Explore the natural wonders of the Mayan Riviera from this ideally situated all-inclusive. Golf at the nearby Puerto Aventuras course or visit the natural aquarium of Xel-Ha and the ancient ruins of Tulum. After your outings, relax under the giant palapa roof of the beachside main restaurant and admire the beautiful ocean view. Families appreciate the spacious accommodations, fun Kids' Club, kilometre-long white sandy beach and calm reef-protected waters.
 
Location: Beachfront, 20 min to Playa del Carmen, 60 min from the airport.

tripadvisor Traveler Reviews
  • CDCVictoria_BC : Victoria, BC
Resort doesn't disappoint

We stayed at Akumal Bay resort from March 18-25. This was our second time there so we knew what to expect. We had a few disappointments, but in the bigger scheme of things, it was a great time. We found the service in the buffet at both breakfast and lunch to be slow. On two occasions I came in without my husband and received no service at all. I ended up going to the main lobby after to get a cappuccino. There was a large group in the theatre and every single morning at 7:50 am, I was woken up by loud applause and cheering. When you are on a holiday for rest, this is not welcome noise. Something new this year was the restrictions using fins when snorkelling and also areas to swim. In saying that, my husband still saw many sea turtle and many, many stingrays. We almost stepped on one only waist deep! That was a bit terrifying, but also exciting to see such a creature so close. The weather was hot and windy during our stay. It made our rooftop terrace all the more inviting. I highly recommend the penthouse suite. We requested and received a unit in building 3. Beautiful ocean view and being up high made for lots of stair walking (which we needed after all of the eating!). Yoga was excellent and I also enjoyed the water aerobics. The nightly bands were pretty good with lots of dancing g action most nights. I am glad that the resort has designated sections for smokers and non-smokers in the main lounge. However, we didn't realize that until the third night. You had no control over the smokers at the beach or elsewhere, but at least an attempt is made there. You cannot smoke in the restaurants though - thank goodness. The buffet food was very good. We enjoyed the Mexican restaurant, but were disappointed with the French and Brazilian restaurants. You only need to wear long pants in the French restaurant. The big plus is that you just show up when you are ready with no reservations required. The longest we waited was 40 minutes, and we used that time to relax and have a pre-dinner cocktail. The sushi in the sushi bar was delicious! I highly recommend that. Also, the salsa and gaucomole was to die for. We aren't sure if we will go back a third time as we felt the service lacked from our first visit, but we certainly enjoyed the comfortable accommodations. Side note: it would be nice if the bathroom area had some privacy. Once you have your shower, you are fully in your room with all to see. It would also be nice if the water person could have left 2 bags of chips everyday instead of just one. Generally two people share a room, and with only one bag of chips meant I didn't want to share my eight chips. The housekeeping was excellent and they were tipped generously. Very impressed with the level of cleanliness in the room and all around the resort.

  • Jill P : Denver, Colorado, United States
Best vacation ever!

Where to start! ABBWR was the nicest place I've ever stayed. I went there with my two daughters ages 22 and 24. We were in Building 3, 2nd floor which overlooked the beach. We hung out in front of Bldg. 1 every day because of the gorgeous sand. I sure hope heaven looks a lot like Mexico. Highlights: snorkeling with sea turtles (sometimes 3 at a time) every day, lovely staff, good food, special treatment, etc. They delivered gourmet treats tray to our room twice during our stay. We had a towel animal once. We especially appreciated these particular staff/entertainers: Abel, the one-man-band. He was absolutely precious! Aaron, Ricardo, and Daniel at the specialty restaurants, Maribella, who served drinks on the beach, and Giovanna, the activities gal. We really enjoyed visiting with her. Wilver at the lobby bar, went out of his way to learn our names and remember them throughout the week. We really felt like royalty the whole time. We also enjoyed yoga and aqua zumba. Lowlights: the smokers. This is a wellness resort. It should be non-smoking. Or, at least make a designated smoking area which is downwind of all of the public areas. The disco. I think we were three of 8 people there one evening. The disco should be marketed a little more! It has so much potential. The music was awesome! We just needed more people in order to have a super fun time. We took colectivos to Playa and to Tulum, and it was the easiest way to get around. We used pesos only. We loved spending one of the days in Tulum visiting the ruins and especially the beach road area with the awesome restaurants and shops. I'm so happy we didn't book an expensive excursion through a tour operator. It costs 70 pesos/pp to get into the ruins. No need to spend a fortune! Bring a bottle of water with you and you'll have the same experience. The staff at the resort are constantly saying "hola" and smiling as they work from sunrise until well after sunset. I almost felt guilty just sitting there watching them work. They will try to make your stay the best one ever...and they did!ABBWR was the best resort and I would LOVE to go back there soon!

  • beachguyVancouver : Vancouver
Ok Overall, But...

Pros Service overall good, with occasional disorganization but not staff fault.Resort is very clean.Lots or spots on beach, no problem to get a palapa and beach chairs.Beach is nice, sand a little thin but okNo vendors, parasailing, jetskis, loud pounding music by the pool so resort is refreshingly quiet.Entertainment at night is ok, a lot of 70's/80's stuff.Decent variety of alcohol, nothing high end. Dos Equis Amber on tap. Some liqueurs available.Some nice touches like popsicles on the beach one day and a station for Spanish coffees set up at night.Mexican food generally good.ConsBuffet is not air conditioned - would be sweltering in summer.Food in buffet is kind of basic and boring. For some strange reason fish/seafood is not done well anywhere in resort, limited or no seasoning. Result is consistently bad.There are four specialty restaurants. If you like a lot of strange combinations of food and flavours on your plate, the Gourmet and the Japanese/Peruvian Fusion restaurants are for you. If you like a meal that is 95% meat, the Brazilian Rodizio is for you. The Mexican specialty was the best but even this one had a few strange combinations of flavours on the plate.There is no reservation system for any of the specialty restaurants. Many people showing up around 6:30 or 7:00 PM to be told the wait would be an hour or much longer. They need to be better organized about this and institute a reservation system.The resort is a nut minefield for anyone with nut allergies. Lots of undeclared nuts in both buffet and specialty restaurants. About halfway through our stay they started asking if anyone had nut allergies, so someone must have complained.The house wines both red and white are cheap and not good. They want you to buy the limited selection of bottles they have for sale.The rooms are weird, basically one big room. The toilet area is not enclosed to the ceiling, meaning sounds travel and there is no privacy. No real drawer storage. The sink counter is made for really tall people.MiscYes, there are turtles and small stingrays (the rays are the colour of the sand - do the stingray shuffle when you get in the water).There are tons of tour groups for snorkelling being brought to the north end of the beach past the Secrets resort next door. These people migrate and some make it as far as the Akumal Bay resort. Extremely busy, especially on the Sunday when all the Mexican families show up. If you are looking for long walks on beach without a lot of people around this is not the beach for you.South end of the Akumal resort beach has a lot of rocks and you have to walk a couple hundred feet to get to a spot where you can get into water. If that bothers you ask for a room in centre or on North end of resort.Overall we would rate this a 3.5 if we could. It really is a nice setting. We had a pleasant week overall but if you like larger resorts with more happening this is not the place for you.

  • Tim T : Trenton, Canada
Our Return Visit to this Fantastic Resort

We just returned from a 10 day return visit to Akumal Bay Beach and Wellness Resort ( Mar.1 to Mar.11) and it was every bit as awesome as it was the first time. When we first arrived they were right there with Margarita's for the 4 of us and check in was very smooth. PROS:- The service at this resort is second to none and I would like to give special thanks to Christian who is the bartender at the lobby bar who remembered my wife and I from last year and gave us exceptional service for our entire stay. The rest of the bartenders at the lobby bar were equally great such as Carlos and Fabian. I would also like to thank the girls who supplied the excellent drink service on the beach, Patricia, Maribele and all the rest who's names I can't remember. Oscar and the girl making sushi at the sushi bar were also friendly and provided excellent service. Thank you Abel for working so hard on the beach as the the one man band providing music as we relaxed on the beach.- The food was very good at all the restaurants that we went to, the only one we didn't get to was the gourmet. We could always find something good to eat at the buffet.The only thing that wasn't as good as last year is when they had seafood night at the buffet they didn't have lobster this year.- The snorkeling here is truly amazing as we seen numerous sea turtles, stingrays and an assortment of fish.ConsWe did have one unfortunate night where an individual had too much to drink and got very physical with one of our friends and we had to defuse the situation and actually had to get security involved to remove this individual who was being very abusive to us as well as the bar staff. The staff handled this very well but it did worry us a little the rest of the stay.- There was also some demonstrations on the far end of the beach by the locals regarding beach usage but we never once felt like we were ever in harms way.None of these 2 issues will prevent me from returning to my favorite resort again.

  • Becky W : Halifax, Canada
Excellent stay

When we told our travel agent we wanted to go on a trip we told her three things were important to us: 1) Comfy bed 2) Good food 3) Good beach. She recommended Akumal based on her previous experience there. Boy was she right! My husband and I are mid/late-20s and have travelled quite a bit, but were looking for a last minute, relaxing, calm vacation. This was the perfect resort for us. We were upgraded to the penthouse for our recent marriage, which was AMAZING, we definitely felt spoiled. We were in building 4 which we loved. Very quiet. The beach in front of building 4 is not usable - very rocky - but you can easily walk down the beach like 1 minute infront of building 1-2 and jump right in! The beach is gorgeous. I would recommend water shoes if you want to go snorkelling. Each room has an Oceanview and a jaccuzi out on the deck. For those on the top floor - remember to look UP! Every so often a group of 10 or so pelicans fly very closely over - it scared the crap out of us a few times but they are insanely big and beautiful. We spent a lot of time on the beach. Turtles and angelfish are everywhere. Snorkelling equipment is available on the beach for free (for 1 hour) or $3 for a day. If you want a chair on the beach try to get there before 9 to "claim your spot" - but don't be a dink and take one if you aren't going to be on the beach until much later. We found towels a bit hard to come by but just grab one on your way to/from breakfast and you'll be fine. We usually found ours in abundance over in front of buildings 2-4 where there is less traffic. By the pools the towels get snatched up quickly. We only did the buffet. We tried the steakhouse but were very disappointed - only by the food, not the service. The buffet food was great. Staff are constantly grooming and working on the property keeping it in perfect condition. I don't know what else to say - I would recommend this place to ANYBODY. This resort is not a party resort, it is not loud or blasting music, nor does it have drunk people floating in the pool. It is for those looking for some self-love and rejuvenation from every day life.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • All drinks - Domestic brands and beer, house wine with meals, 8:30am-2am
  • Kayaking
  • Introductory scuba diving lesson
  • Tennis
  • Volleyball
  • Shuffleboard
  • Soccer
  • Archery
  • Aerobics
  • Dance lessons
  • Daily activities
  • Nightly entertainment
  • Disco, drinks included
  • 241 rooms in seven 3-storey buildings
  • 1 buffet restaurant
  • 3 a la carte restaurants (International, Mexican, Italian, Seafood)
  • 3 bars including Snack bar, Cocktail bar, Beach bar
  • Disco
  • 1 outdoor pool
  • 2 tennis courts (not lit) on-site
  • Shopping plaza
  • Shopping nearby
  • Internet service (fee)
  • Fitness facilities (fee)
  • Exercise classes
  • Meeting facilities
  • Scuba diving on-site (fee)
  • Dive shop on-site
  • 9-hole golf course 15 min away (fee)
  • Kids 4 to 12 enjoy supervised activities daily at the Kid's club
  • Babysitting service (fee)
  • Playground
  • Kid's section of main pool
All accommodation includes:
  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony or patio
  • Max occ. 4 persons up to 3 adults

Gardenview Rooms include:
  • Ceiling fan

Superior Rooms include:
  • Iron
Kids Deals - Kids 2-6 stay and eat free when sharing room with 2 adults. Kids 7-11 pay special kid's rate. Max 2 kids.

For the Kids - Kids 4-12 enjoy supervised activities daily at the Kids' Club, Playground, and kid's pool. Babysitting service upon availability.(fee)
Honeymoon Bonus - Honeymooners receive: room upgrade (if available at check in), fruit basket, bottle of wine, one candlelight dinner for 2. Request when you book. Requires proof of marriage.

Wedding Package - Wedding package available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details. 
 

Resort Location Map


  • Akumal Beach Resort
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Akumal Bay Beach & Wellness Resort
Km. 104 Carretera Federal Cancun-Chetumal, Akumal 77760 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.