Akumal Beach Resort
- What's Included
- All Inclusive Features
Enjoyed our stay. Glad we brought our own snorkeling equipment because the snorkeling was amazing. Everyone was friendly and food was good. Mosquitoes and sand fleas are a problem in that area. Wished bug spray was provided instead of bath salts. Would definitely go back!
What can I say but wow, this place really is paradise. This review is a little slow in coming because it’s taken me a good while to come back down to Earth and think about things. So, lets start.ABBAWR is the most incredible place we have ever stayed. From arrival to leaving, the staff just couldn’t do enough for you. A welcome drink upon arrival and a goodbye drink and gift upon leaving, nice little touches that were very much appreciated. Our cases were taken to our room for us (block 2) The room was beautiful and well proportioned and for us, in a perfect position. The room was cleaned every day without fail and never had any cause to complain about anything. Thank you to the lovely lady (I didn’t catch her name) that cleaned for us.The Akumal buffet restaurant, good quality and great choice of food. From a champagne and smoked salmon breakfast to rib eye of beef and fresh salmon on the carver at evening meal, the quality and service were brilliant. Big thanks to Beatriz, the hostess, the buffet restaurant manager, Daniel (who tried to reach me a little Spanish every day), Carlos, Adriana, Cornelio, Alberto and Pablo for always making us welcome and not forgetting the lovely lady (forgot her name) that always had a smile for you as she cooked your eggs just as you wanted them at breakfast. There were obviously a few other people that looked after us and I apologise for not remembering your names but you were all brilliant.Next up came the bars and the lovely people that work there. Obviously I have my favourites and the names that stand out are Marciala, Rosy, Cinthia, Sinfia, Lupiss (who left to have her baby), Marbella and the lovely Yenni (who I have adopted as my beautiful daughter) These lovely ladies just couldn’t do enough for you and remembered what we drunk and made sure we always had a drink on the table, thank you girls :) Also worth mentioning is the band that played twice a week in the Lobby bar, Mr Procer who were absolutely brilliant and well worth an evening in the bar.Now we come to the A La Carte restaurants, Alex (Mexican), very good, nice relaxed atmosphere and great food. Lakiin (Asian) again, very good with excellent quality food, visited this one twice) Rodizio (Brazilian Steakhouse) Excellent, Cant say much more except enjoyed 3 nights there and each time left stuffed with fantastic food. Then theres the 24 hour snack bar, Pelecano. brilliant guys work this bar and will go out of their way to give you what you want. Big thanks to Eduardo (I think his name is) who made me a special pizza when I fancied one. One A La Carte missing is the K’ooben which we didn’t have time to try but definitely next time as it looked amazing.The reception staff, brilliant and always happy to help.Finally, one guy who made a big impression on me as he has helped and advised me so much and when I met him, can only say what a fantastic man. Emanuele Bissoli, thank you so much :)The pool is brilliant and in a great position, you have to be quick to get one of the many Balinese sun beds but there are still loads of sun beds on the beach which I must say is a beautiful beach. Jose always goes that extra mile to make sure you have a towel (if you want one or 2) Great guy.Overall, excellent. I always said I’d not return to the same place 2 years running as the world is big enough to see somewhere new every year but this place changed all that. We are coming back next September for another 2 weeks to be with the friends we have made this year.
I have stayed at this resort many times . It never stops surprising me , just when I think it couldn't be better they go above and beyond !! It is perfect in every way delectable dining, Impeccable staff ..The rooms are not only comfortable but spotless ..I am impressed every time I arrive and continue to be impressed everyday of my vacation ..The only negative thing about the time spent there is the day I have to leave , no worries however I will return over and over again .
Just returned from ABBWR. Overall we had a very enjoyable stay. We stayed in both block 3 and 2 (had to move due to very noisy neighbours!). Each block had there own pros and cons. Block 3- before noisy neighbours was much quieter and had much better ocean views. Block 2- right in front of the pool and still had an ocean view.Whilst we enjoyed our stay, there was just something that wasn't 5star about it. PROS-The beach!! I have never stayed on such an amazing beautiful beach! We were so lucky to see baby turtles hatching. Really was a dream come true. The snorkelling was amazing, try and go as early as possible as you will see much more. We saw 3 different spieces of turtles, stingrays, squid, And so many varietys of fish!The beds - one of the comfiest beds I have slept in whilst on holiday. House keeping- absolutely brilliant in both rooms! Kept the rooms spotless and did some lovely towel animals. The hotel grounds- absolutely pristine, they were pruning them non stop! The staff- all so hard working and cheerful! Would like to especially say thankyou to - the omelette lady, benjamin, ulesis, and the rest of the staff in the mexican restraunt. The reception staff were great. Especially the lady who helped us to move rooms when we needed too.Towels - always fresh and plentiful around the pool! If they ran out, it was a matter of minutes till they had them again! Great service. CONSSmoking - never have I stayed somewhere so bad for smoking. At times I felt like we were the only ones who didn't smoke. We couldn't watch the evening entertainment as it was just 1 big smoke cloud. We couldn't use the hot tub on the balcony once we got smokers next door, and we couldn't have our balcony door open either. They really need to split the blocks into one side smoking, one side non. The lobby was meant to be non smoking, yet people were smoking all over and it was never challenged. This issue alone would stop me coming back to this resort. Seating in the evening- I would say they only have enough seating for half (at most!!) Of the guests in an evening. A couple of nights we had to just go to bed as there was nowhere to sit (not even in the smoke cloud!!) Plastic straws- they really need to stop using them... there were so many just discarded on the beach, them poor turtles!! Other hotels In the area don't use them and it isn't an issue! So please rethink them. Sunbed hoggers- if you weren't up early (between 7/half7!) You could forget getting a sunbed!! It was ridiculous. People would put a towel on and then go back to bed! A few days we saw beds reserved and literally no one ever come to them! We ate in all the restaurants, we liked the mexican best, staff were so good and so was the food! Japanese, very good! Gourmet, not the best! The pork was disgusting!! The steak was nice. Dessert here was the best though. Brazilian... this was the worst. Service was rubbish, asked us after 3 tiny lumps of meat if we were done! Not much better the 2nd time. Buffet wasn't great... food.was never hot. Quite bland. No difference between lunch and evening!! Room service, lunch was great!! Evening meal was ok. Overall we did enjoy our stay, but sadly wouldn't return. I am very glad we did stay here... but one visit is enough.
It's hard to imagine that a 3rd time back to the same property could match or exceed the previous visits but at Akumal Bay for our 3rd time, that's exactly how we feel. Everything from check-in, the accommodation, the staff (who feel more like friends than hotel employees), the food and the entire experience in itself was nothing more than terrific! We could go on and on about it all but suffice it to say that for a 300 room resort with most rooms directly beach front you just couldn't ask for more.It's all about quality and service and the folks at Akumal Bay just do it right. We have many honorable mentions that we just have to talk about. Raul Yam, the manager for general reception and accommodations is committed to making your stay the best you can expect. We even had the opportunity to meet his wife and 2 children and we were just awed by how lovely a family they are. The front desk staff are 2nd to none in our view; friendly, accommodating and helpful. Our room in the 3300 series of rooms was tended to by Magdalena. She even got to know our daily schedule and most days would make up our room very early and always left a terrific "towel sculpture", even a crocodile one day, how cool. On the beach/beach bar at buildings 3&4 you just can't get better team than Abigail, Yusif and Marceimo and at the Sushi Bar, Oscar, Patricia and Marcia were amazing. We normally had breakfast at the snack bar for it's view of the beach and laid backness. Amilcar greeted us most every morning, brought us our mimosa's and always spent time chatting if he wasn't busy. At the Kooben gourmet restaurant the manager Daniel, hostess Ambar and Aaron, Jesus, Marcos and Salvador made our dining experience just a pleasure, not to mention the great food. And we just can't forget about the ever present Wilbert in the main lobby bar and Fernando in the smaller lobby bar. Thanks all and hopefully we will see you all again when return for visit #4.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Resort fees (if applicable) must be paid directly to the hotel
- Hotel transfers for packages to USA
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All drinks - Domestic brands and beer, house wine with meals, 8:30am-2am
- Introductory scuba diving lesson
- Dance lessons
- Daily activities
- Nightly entertainment
- Disco, drinks included
- 241 rooms in seven 3-storey buildings
- 1 buffet restaurant
- 3 a la carte restaurants (International, Mexican, Italian, Seafood)
- 3 bars including Snack bar, Cocktail bar, Beach bar
- 1 outdoor pool
- 2 tennis courts (not lit) on-site
- Shopping plaza
- Shopping nearby
- Internet service (fee)
- Fitness facilities (fee)
- Exercise classes
- Meeting facilities
- Scuba diving on-site (fee)
- Dive shop on-site
- 9-hole golf course 15 min away (fee)
- Kids 4 to 12 enjoy supervised activities daily at the Kid's club
- Babysitting service (fee)
- Kid's section of main pool
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Full bathroom
- Balcony or patio
- Max occ. 4 persons up to 3 adults
Gardenview Rooms include:
- Ceiling fan
Superior Rooms include:
For the Kids - Kids 4-12 enjoy supervised activities daily at the Kids' Club, Playground, and kid's pool. Babysitting service upon availability.(fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Akumal Beach ResortRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Km. 104 Carretera Federal Cancun-Chetumal, Akumal 77760 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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