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Akumal Beach Resort

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Our Opinion
Please note that the Akumal Beach Resort has been renovated and re-named Akumal Bay Beach and Wellness Resort.
A great resort. The rooms are in need of a little upgrading. However, they are very spacious, and the staff will cater to your requests to ensure that you are comfortable in your room. The majority of food served in this resort is Mexican cuisine, and it has an OK variety of alcohol on the shelf. This is a resort more suited for those who want to venture away from the resort facilities and enjoy the beach and wildlife that surrounds it.
Explore the natural wonders of the Mayan Riviera from this ideally situated all-inclusive. Golf at the nearby Puerto Aventuras course or visit the natural aquarium of Xel-Ha and the ancient ruins of Tulum. After your outings, relax under the giant palapa roof of the beachside main restaurant and admire the beautiful ocean view. Families appreciate the spacious accommodations, fun Kids' Club, kilometre-long white sandy beach and calm reef-protected waters.
Location: Beachfront, 20 min to Playa del Carmen, 60 min from the airport.

tripadvisor Traveler Reviews
  • Tracy M : Carlisle, United Kingdom
A touch of paradise

Just returned from a week at the Akumal Bay.We were met off the coach with a cocktail and warm flannel, lovely reception staff and a bell boy took our luggage to our room. Akumal Bay kindly upgraded us to a penthouse suite as they knew we were there for my 50th birthday, our room had a lovely towel art on the bed with rose petals and a bottle of champagne. Lovely rooms certainly the most comfiest bed i have ever had in any hotel/resort they were cleaned every day and towels changed.The restaraunts are fabulous with a huge variety of food especially in the buffet one. Live music every night in the Lobby bar until 10.30.Plenty of sunbeds on the beach and towels are included fabulous waitresses and waiters all over the resort who cant do enough for you and they are always smiling.The beach is gorgeous and the sea lovely and warm with fish visably seen swimming round your feet, even have hard working men clearing the beach of seaweed.I would recomend this resort to anyone and hope to return.Keep up the good work everyone at Akumal Bay.

  • dandieandie : Mississauga, Canada
Relaxing Week Away for Couples

I would with NO QUESTION - recommend this resort to people who like a laid back atmosphere who enjoy food and mostly want to relax.We took a one week trip with flight into Cancun with a 1 hr 25 minute transfer to the hotel (including 1 stop). You can buy a $5US beer at the airport that they allow you to bring on the van. Our driver also offered to stop for us to buy beverages just outside the airport at only $1US each, but that's after we had already purchased drinks for the ride.We travelled as two couples and were in the furthest building north. It's true that every room has a good view even though we had the least amount of view from our few rooms between any of the 4 buildings. There are elevators. It's true that though there are stall doors to the toilet and shower which only allows for viewing privacy but not sound privacy. They are not enclosed in any separate bathroom. This may not be a good set up for new couples or couples who are private from one another or friends. The tubs for two on the balcony were great. TIP: The water temperature was switched in both our rooms, so turn it the opposite way for hot water in balcony tub.The hotel was immaculate and there's a constant breeze wherever you go. The dining room can be a little warm and stuffy, but there are also fans throughout. Room cleaning was at a different time every day, but we hardly used our rooms. We never ordered room service, though it is available 24 hrs a day, it just didn't have a huge selection. We preferred to visit the buffet or snack bars for more choices.Drinks were flowing from every bar. Drink service everywhere. Beach, restaurants, buffet, lobby bar, actual lobby bar, sushi bar, snack bar and then the pop-up bars near the smaller pools (10:30-4:30). We occasionally went up to the bars ourselves and ordered drinks no problem, but we got to know the servers and they had the margaritas, mojitos and tequila collins constantly being refreshed. Glasses are served in plastic cups around pools and on the beach (with straws) but are served in glasses at restaurants and lobby bars.Ocean and pool temperature were refreshing. No complaints. We had perfect weather so we needed to cool off. Great snorkeling (gear available to borrow one hour at a time). Swam with turtles twice and saw lots of fish and even a sting ray! We loved that there wasn't annoying pounding music coming from the pool or beach all day. Mostly just music during Zumba at 11am. SO MANY FOOD OPTIONS. Loved that there were fresh salsas, guac and sauces everywhere at all meals. Especially the constant tortilla chips at the snack bar.Sushi Bar 11-6pm *We ate lunch here dailySnack Bar 24 hrs *Food rotated throughout the dayBuffet 730-10, 12-230, 6-1030Evening Restaurants 6-10 No reservations required - YAY! Waited a max of 30 minutes for any of them. Gourmet wasn't too fancy, a bit slow, but time went into plating. Small quantities is typical, we may have hit up the buffet two hours later. Japanese Peruvian was interesting but tasty to try something unexpected. We suggested it be an Asian Latin fusion as the Japanese Peruvian was too specific and most of the things on the menu weren't that. We loved the green curry soup though it was hard to eat with long noodles and curry isn't normally served with noodles. Mexican was by far our favourite. We went twice because there was enough that we wanted to have the chance to order different things on different nights. The fish al pastor was amazing. They also offer a selection of tequilas to sip. And yes, they'll get you to wear a sombrero while you do it. Desserts were just ok across the board.Many guests were in their 50s and 60s which makes it an early risers resort with a very laid back vibe. THIS IS NOT A PARTY RESORT. We are in our early 30s, but liked the atmosphere that brings back guests year after year. Many couples and some families. Limited activities for kids other than the ocean and multiple pools. Evening entertainment included live music in the lobby bar. We loved the full piece band that played twice in the week that we were preforming lots of sing-along-songs great for all ages including some oldies and more recent favourites. There is a dance floor that many used nightly. According to the week we were there by the north building and main pool, Beach chairs were available on the beach up until about 8:30-8:45am depending on the day. Beach chairs around the pool were available a bit later than that and then beach cabanas behind the pools away from the beach were available throughout the day. The towels were usually available in the morning (before 9am) and at the end of the day after 4pm. Suggestions:Have concrete around north pool and cabana beads instead of sand. Sand came into pool and onto beds and was irritating.Have pop-up bar open until 5pm by north pool.Have more towel refreshment throughout the day.More shade around cabana beds (instead of just shade on two sides of beds).More shaded palapas on beach and near beach.Consistency of drinks from bar to bar and bar tender to bar tender were very different and sometimes ended up with completely different drinks. Towel racks/towel bars on balconies for wet items to dry.Towel racks/towel bars somewhere near bathroom area for towels to dry so that they can be reused day-to-day.Needs some kind of standard approach to a lost and found or how lost items are handled. A few things were left on the beach by our party and were never found or returned and we were disappointed when no one knew where they had been put. Sunwing/Nexus representatives were not there when we were told they would be and reception staff was uninformed of the process to find out about our return transportation. We had to spend a lot of time going back and forth to the lobby to find out when we had to leave. Overall an excellent week, with few slight improvements could be even more AMAZING!!!

  • LoveMexico911 : Salt Lake City, Utah
Akumal Bay Beach Resort -- Paradise

We have been coming to this resort, every year, sometimes twice, since over 10 years. Wouldn't dream of going to another resort on the Riviera Maya. We have bonded with the bay, the beaches and the staff. The staff have taken care of us beyond possibly explaining and it feels like we return "home" when we arrive. We have visited during all phases of expansion and improvements and each time are pleasantly surprised with more food, more drink, more activities. We love to eat. There are several fantastic restaurants to choose from but our highlight of the day is the adventure of roaming around this hugely abundant buffet of beautifully arranged and delicious foods, which are constantly being brought out freshly made. The themes are international which a huge variety of meats, veggies, salads, vegetarian foods and desserts!!!!!!!! The chefs have created birthday cakes for our family, cooked fish we caught in the ocean and room service has taken care of my family when sick, as if we were their family!!! The rooms are wonderful and the views are astounding. We feel what makes this resort is a combination of above but the staff is key to why we fell in love with this paradise. We have seen wonderful weddings being performed and large parties but also the welcoming of solo travelers as well as families with children. It is and will remain home away from home. We lack nothing when we are there. We have been during all weather seasons as well as sea turtle hatchling season and nesting season.

  • Teddy-on-the-go : Manchester, United Kingdom
We had a Good-Time Loved the Hotel

The entrance and long driveway to the hotel is impressive. This is a 5* hotel set in a beautiful location and I do not think you would be disappointed by a visit to this resort. We have recommended it to family, who have booked a holiday. Once at the hotel we were welcomed with a drink/cold towel and our suitcases were taken to our room which we were pleased to find was in the block requested via email. Our room was in Block 3 on the ground floor which we found to be perfect, we could just walk off the decking and get beach towels, a drink from the bar, the double sun beds were a stones throw away and we could sit and watch the world go by as there is no glass across to obstruct your view. We would choose one of these rooms again. We met a couple who were in our block on the ground floor who had booked a three night trip away to see the ruins etc. so they had to pack there things up and were allocated another room on their return. They were upgraded to a penthouse suite but said they preferred the ground floor as the bedroom was smaller in the penthouse and it was too hot to sit on the roof terrace.The room was large with room for another bed and lots of room to walk about, a good sized bathroom and lots of storage. Huge bed decorated with towel art. Loved the honey soap and shampoo etc. I had read a few complaints about the glass doors in the bathroom but this was not a problem for us but if it does pose a problem just throw a beach or bath towel over the door-problem solved. Fridge stocked daily: chocolate bars, crisps, beer, fizzy pop, sparkling water and bottled water. Tea, coffee etc. were also provided. Room serviced every day to a very high standard with crisp sheets and soft towels. The sheets were changed every few days which suited us. The hotel is centered around the main building housing most of the restaurants with, looking out to sea, buildings one and two on the left and three and four on the right. Blocks three and four are on the quieter side and we could always get a sun bed outside our block at any time of the day and nearly all the sunbeds outside block four were available all day maybe this is because the entrance to the sea is rocky around these areas. You are offered mixed melon slices in the morning and waitresses patrol the beach making sure you have a drink if needed. The complex is patrolled by security guards 24/7 who watch who is coming and going along the beach as the beach is public. The hotel grounds are immaculate and well maintained by the small arm of gardeners who work diligently throughout the day keeping everything fresh and the seaweed swept up so the beach is clean. My other half had paddle boarding lessons with German which, to be honest, he found much harder than he thought it would be. He did enjoy it though and said German was a good / patient and amiable instructor.Swimming with the turtles, stingrays, barracuda and tropical fish is amazing and not to be missed. Best time to go is before 9am and after 4pm. We took our own full-faced snorkel masks and life vests. I would advise water shoes as there are some rocks underfoot as well as stingrays just 12-15 feet from the shore. If you do not like snorkeling just stand in the sea a few feet out and the fish will swim around you.We ate at all the restaurants but did not try the sushi bar. We had no complaints about the quality of the food, service and ambience. There is no need to be hungry at this hotel as food and drink are in abundance. The gentlemen are requested to wear long trousers in the gourmet restaurant. On one occasion when we were in the gourmet restaurant a family came in and were, to say the least without going into detail, underdressed for fine dining but nothing appeared to be said to the party. Another thing which we observed on numerous occasions and which we consider rude are the people who sit at the table with headwear on. Why would you wear a trilby or cap at the table but the hotel probably cannot do anything about this.There is some form of entertainment nightly and places to sit around reception if you do not want to be to near the action. There is a little market on Thursday nights, near the pool, with local artists selling their wares which, to be honest, we found to be so cheap. There was also tequila tasting one night and chocolates and champagne tasting on another.There is a small shop next to reception which stocks a selection of items, again, we found these to be reasonably/cheaply priced. We did tip housekeeping and the man who filled the fridge every day, waitresses on the beach and in reception, we left a tip in all the al a carte restaurants, if we asked for coffee in the buffet restaurant we gave a tip to the waiter and finally but not least the young man who swept the corridor and polished the handrail along the whole of block 3, he was so appreciative and from the look on his face did not get many tips. We also took quite a lot of packets of mixed sweets, which we distributed to numerous employs around the complex (gardeners/security staff etc.). Without fail they all appreciated everything they were given and thanked us. Even without tipping if you say thank you, you will hear “you are very welcome” in reply.This is a 5* top notch hotel and would not hesitate in recommending it to anyone.Thank you to all the staff who made this two week holiday to enjoyable.Last of all bring Jungle Formula bug spray you will need it, lots of people with mozzie bites on their legs and arms.Don’t pay for the VIP room at the airport it’s not worth the money.I hope this review has been of some help.

  • Gemeneye : Midwest
There is no place I'd rather be~

My husband and I have been going to Akumal Bay Beach and Wellness Resort annually since our honeymoon in 2004. It is truly the best place ever, from the great staff to the beautiful beach, awesome food and of course the beverages! The grounds are kept immaculate, the great staff goes out of their way daily, to ensure you are having the best vacation ever. They welcome us with open arms every year and have truly become our friends. As stated in my title~there's no place I'd rather be...we love it here and have never looked to go anywhere else in 14 years~forever in our hearts!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • All drinks - Domestic brands and beer, house wine with meals, 8:30am-2am
  • Kayaking
  • Introductory scuba diving lesson
  • Tennis
  • Volleyball
  • Shuffleboard
  • Soccer
  • Archery
  • Aerobics
  • Dance lessons
  • Daily activities
  • Nightly entertainment
  • Disco, drinks included
  • 241 rooms in seven 3-storey buildings
  • 1 buffet restaurant
  • 3 a la carte restaurants (International, Mexican, Italian, Seafood)
  • 3 bars including Snack bar, Cocktail bar, Beach bar
  • Disco
  • 1 outdoor pool
  • 2 tennis courts (not lit) on-site
  • Shopping plaza
  • Shopping nearby
  • Internet service (fee)
  • Fitness facilities (fee)
  • Exercise classes
  • Meeting facilities
  • Scuba diving on-site (fee)
  • Dive shop on-site
  • 9-hole golf course 15 min away (fee)
  • Kids 4 to 12 enjoy supervised activities daily at the Kid's club
  • Babysitting service (fee)
  • Playground
  • Kid's section of main pool
All accommodation includes:
  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony or patio
  • Max occ. 4 persons up to 3 adults

Gardenview Rooms include:
  • Ceiling fan

Superior Rooms include:
  • Iron
Kids Deals - Kids 2-6 stay and eat free when sharing room with 2 adults. Kids 7-11 pay special kid's rate. Max 2 kids.

For the Kids - Kids 4-12 enjoy supervised activities daily at the Kids' Club, Playground, and kid's pool. Babysitting service upon availability.(fee)
Honeymoon Bonus - Honeymooners receive: room upgrade (if available at check in), fruit basket, bottle of wine, one candlelight dinner for 2. Request when you book. Requires proof of marriage.

Wedding Package - Wedding package available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details. 

Resort Location Map

  • Akumal Beach Resort
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Akumal Bay Beach & Wellness Resort
Km. 104 Carretera Federal Cancun-Chetumal, Akumal 77760 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.