Akumal Beach Resort

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Our Opinion
Please note that the Akumal Beach Resort has been renovated and re-named Akumal Bay Beach and Wellness Resort.
A great resort. The rooms are in need of a little upgrading. However, they are very spacious, and the staff will cater to your requests to ensure that you are comfortable in your room. The majority of food served in this resort is Mexican cuisine, and it has an OK variety of alcohol on the shelf. This is a resort more suited for those who want to venture away from the resort facilities and enjoy the beach and wildlife that surrounds it.
Overview
Explore the natural wonders of the Mayan Riviera from this ideally situated all-inclusive. Golf at the nearby Puerto Aventuras course or visit the natural aquarium of Xel-Ha and the ancient ruins of Tulum. After your outings, relax under the giant palapa roof of the beachside main restaurant and admire the beautiful ocean view. Families appreciate the spacious accommodations, fun Kids' Club, kilometre-long white sandy beach and calm reef-protected waters.
 
Location: Beachfront, 20 min to Playa del Carmen, 60 min from the airport.

tripadvisor Traveler Reviews
  • Nat1415 : Montreal, Canada
Wonderful!

We are a family of 3 who stayed at this resort from July 2nd to July 9th. first time was our fWe were also celebrating our wedding anniversary during this trip. I had emailed the resort prior to our trip with a few questions & had received and was impressed by the prompt friendly response that I had received. Check-in was quick and painless. The welcome drinks were refreshing after a long trip.We loved our room in building 1. Our room had a beautiful flower arrangement & fruit plate awaiting us upon our arrival. The view from our balcony & jacuzzi tub was amazing! We took a dip in our tub every day after leaving the beach. I agree with previous reviews, I wish that there was a bit more of a separation or privacy between the main living area and bathroom. However, I was aware of the set-up prior to booking and therefore knew what to expect and was not overly bothered by it.The beach is perfect. We snorkeled every day, several times a day. We saw turtles, rays and a wide variety of fish each time we went out snorkeling. Drink service at the beach was great. The fresh fruit in a cup and fresh fruit popsicles were a nice and refreshing treat. The beach waitresses and bartenders work very hard and were always friendly. Any seaweed on the beach was promptly picked up as well. There were turtle nests on the beach. We were able to see turtle tracks during our early morning beach walks.We never used the pools.The food was good. I liked that there were options for meals throughout the day. We ordered room service 3 times and were very satisfied with the quality of the food and length of time that it took for the food to arrive to our room. The person taking the room service orders was very friendly. We tried all 4 a la cartes and preferred the Mexican and the Brazilian. Not having to line up for reservations during the day was a nice change.Service in all the restaurants and bars ranged from very good to excellent. The people working at the front desk were always helpful and friendly. We were always greeted by all workers with a smile. The service we received at this resort was an important factor in our overall enjoyment of this resort. We are already looking forward to booking our second trip at the Akumal Bay Beach & Wellness Resort :)

  • PlymouthDaveJane :
Paradise

We came here for our wedding in May this year and it was perfect! Everything about the place was first class, the stunning location, the high level of upkeep, the food/drinks and the staff! We had a penthouse suite in block 1 which was amazing with views over the beach, the plunge pool infront was our favourite hang-out spot where we would spend time relaxing and having fun with our friends. We ate in all the restaurants apart from the Japanese, our favourite being the Mexican and least favourite being the Brazilian but it was only our least favourite because the others were so good. The buffet restaurant has a huge selection of food and is the easiest and most casual to visit after a day in the pool/beach. Our wedding was perfect in every way, the wedding coordinators were brilliant and made sure everything went smoothly, we also used the hotel photographer who was also really good. We did trips to the dolphinarium and Tulum/Coba from the hotel which were both really good days, Coba in particular was a great experience. Another highlight was snorkelling which I did for the first time ever and seen five turtles. We all loved this place so much and I cannot wait to return.

  • PamandWilf81 :
AMAZING !!!!!! GOING BACK!!!!!

Visited in May 17 and even before arriving we had already booked for Oct 17 because of all the good reviews. We obviously hoped we had made the right decision and OMG yes we had.Our flight was with Thomas Cook -Manchester -we booked premium and will continue to do so on long haul.On arrival Cancun airport was a bit hectic and we had booked a private transfer (would defo recommend).Now onto the hotel - on arrival we were swiftly taken to our room -penthouse 3311 -we had booked this type of room and had requested block 3 - so off to a good start. Raul and his team on reception were always pleasant and happy to help whenever they were asked.All staff as others have mentioned make this hotel the most relaxing and chilling holiday anyone could wish for.Aurora -omelette lady was fab - so happy -what a way to start your day.Food in buffet was excellent and our favourite speciality restaurant was the Gourmet -french - all staff here were exceptional -Jesus Aaron and all made each trip individual.Pool bar -Marbello (waitress) was lovely -always smiling - our friends have her their sunglasses and we have her some of our Bailey's -she was so grateful -cant wait to see her and Oscar again.Groundsmen work so hard in unbelievable heat so please tip or reward with drinks from fridge -they are so grateful .Tipping is not expected -service is great whatever but all the hotel staff work so hard.Housekeeping -for us was ok but not exceptional -no towel art or special treats as others had previously mentioned -same with fridge -no extrasNow onto my personal saviour -Rosa (hairdresser) in the spa. After discovering that none of my hair equipment worked due to wattage -i visited the spa and met Rosa who worked her magic alternate days to ensure I looked by best -cant wait to see you again.Finally can we just thank Juan for his generous gestures regarding wine and spa. YOUR WHOLE TEAM ARE SUPERB.See you all in Oct 17 and we have already booked for May 18.RegardsPam and Ian SpenceMet some fan people -Pete and Sue (York) Lovely family from Wales -Fab four people from London and lots of others.PS -if there is any additional speciality restaurants -could we please suggest Italian.

  • arobed203 : Connecticut
The Perfect Place!

My teen daughter and I visited Akumal for the day last year while we were in Playa, and fell in love with the beach there, and vowed to return in 2017. We found Akumal Bay Beach & Wellness Resort, loved the location and the great reviews, so off we went. (We visited 7/11-7/18) We arrived early, so we had to wait until 3pm to get our room (check out is 12pm), but there is plenty to see and eat/drink while waiting. We headed for the sushi bar, which was quite good. We stayed in building 2 which is very central to everything--restaurants/bars/main pool and a short walk from the beach. We considered changing to building 3 because at night there is music until at least 10pm, and we were in bed by then after snorkeling all day! We decided to stay, but just a heads up if quiet is necessary for you. All of the rooms are the same and everyone has a view of the ocean! Love that concept! The beach is so beautiful and full of so many different types fish, turtles, rays, etc. We snorkeled 5 out of the 7 days that we were there. All of the folks at the dive shop were great. It is located on the beach near building 1 and the main pool. Their tees and hats are really nice as well! We did not use the pool as the ocean was just too amazing, but it always looked clean. My only issue was that sometimes there were not any towels when we needed them, but most times towels were available (they do not do towel cards, a towel table is located near the pool and sushi bar.)The food here was quite good. We are foodies, so we tried every one of their restaurants. There is a buffet, which is typical, Pelicano's, which is open 24 hrs for pizza, burgers, snacks, drinks, a Brazilian steak restaurant -yum, a Japanese/Peruvian restaurant- sooo good, a sushi bar, a Mexican restaurant, and a gourmet restaurant, where we had hogfish and squid ink! Desserts and ice cream all very good, too.We enjoyed each one for its unique flavor and especially loved the truffle table that was in the main lobby every night (REALLY!)We visited Tulum (bring lots of bug spray) and the Gran Cenote, both of which were amazing to experience. We also parasailed at the Grand Bahia Principe. The color of the ocean from the air was just surreal! A special shout out to Raul, manager at the front desk who gave us the best late check out ever! and to Luis, restaurant manager who found us an outdoor dining table when none were available and always greeted us with a smile and kind words when ever we saw him. Really, a shout out to EVERYONE there who works so hard and made our stay in Akumal awesome. I am already checking prices for next year! Loved it and would return in a heartbeat!

  • anna g :
Best Holiday Ever!

Akumal Bay! Heaven on earth!Nothing less nothing more absolutely paradise.Dont even know where to start!We came for girly holiday 4 of us. From the minute we left the airport we couldnt feel more welcome and like at home!Everybody smiles at you and are so friendly you literally cant ask for more!Reception desk always helpful always smiling and ready to do anything for anybody!Bar staff! Cant work any harder! As soon as you finished your drink there was another one already poured ;) Patricia our lovely drinkis lady lovely smile and always there.Food omg you cant ask for more choice ;) you could literally eat whole 24h and even then you wouldnt be able to try all their delicacies! And Aurora her poached eggs where absolutely perfect and to die for! We will definitely miss them! There is so many people which need to be mentioned but we cant really remember all names so im so so sorry!Remarkable HOli and Kevin from Brazilian restaurant couldnt be any more helpful then they were.Lovely bell boy which gone on vacation we think it was "Luis" but cant remember so im so so sorry :( we couldnt say our goodbyes but we had lovely chat just day before.From there i would like to thank all yoga team The most unbelievable experience and whole 5 classes in one day! Thats what i call determination!Thank you to Hirim and Ximena for your morning sessions and such a amazing experience with meditation and such a positive anergy which you gave to us each time!Thank you to Olga for pushing right to the maximum, always with the smile on her face :)Thank you Rene for meditation and sound healing classes! Never felt so relaxed!And of course i couldnt forget about Eilju ( hope spelt it right) for unbelievable experience of Thai Yoga! That was something different and really rewarding. Always professional he says! If you into yoga or even if you never tried it do it! Its so worth and the whole team will help you each step of the way!So many people need to be mentioned but unfortunately its not possible so sorry for thatHa how could we forget one man band and his never ending "Erica from America"- " no Scotland"And of course Despacito ;) Met many lovely people ( not only) Cant miss to mention Carlos and Cesear the crab of course! Overall absolutely amazing place, wonderful people literally Heaven on earth! Definitely will be back!As Belinda Carlisle would say Heaven is on Earth" - Acumal Bay you are for sure! Thank you so much for everything to each and every of you Tammy, Vicky Anna and Chelsea from UK

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • All drinks - Domestic brands and beer, house wine with meals, 8:30am-2am
  • Kayaking
  • Introductory scuba diving lesson
  • Tennis
  • Volleyball
  • Shuffleboard
  • Soccer
  • Archery
  • Aerobics
  • Dance lessons
  • Daily activities
  • Nightly entertainment
  • Disco, drinks included
  • 241 rooms in seven 3-storey buildings
  • 1 buffet restaurant
  • 3 a la carte restaurants (International, Mexican, Italian, Seafood)
  • 3 bars including Snack bar, Cocktail bar, Beach bar
  • Disco
  • 1 outdoor pool
  • 2 tennis courts (not lit) on-site
  • Shopping plaza
  • Shopping nearby
  • Internet service (fee)
  • Fitness facilities (fee)
  • Exercise classes
  • Meeting facilities
  • Scuba diving on-site (fee)
  • Dive shop on-site
  • 9-hole golf course 15 min away (fee)
  • Kids 4 to 12 enjoy supervised activities daily at the Kid's club
  • Babysitting service (fee)
  • Playground
  • Kid's section of main pool
All accommodation includes:
  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony or patio
  • Max occ. 4 persons up to 3 adults

Gardenview Rooms include:
  • Ceiling fan

Superior Rooms include:
  • Iron
Kids Deals - Kids 2-6 stay and eat free when sharing room with 2 adults. Kids 7-11 pay special kid's rate. Max 2 kids.

For the Kids - Kids 4-12 enjoy supervised activities daily at the Kids' Club, Playground, and kid's pool. Babysitting service upon availability.(fee)
Honeymoon Bonus - Honeymooners receive: room upgrade (if available at check in), fruit basket, bottle of wine, one candlelight dinner for 2. Request when you book. Requires proof of marriage.

Wedding Package - Wedding package available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details. 
 

Resort Location Map


  • Akumal Beach Resort
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Akumal Bay Beach & Wellness Resort
Km. 104 Carretera Federal Cancun-Chetumal, Akumal 77760 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.