Akumal Beach Resort
- What's Included
- All Inclusive Features
The short review of this hotel would be simply amazing but I am going to indulge myself with the longer version. Step 1: Friendly arrival at Akumal Bay with a welcome drink...nice touch. Step 2: Find out that as its your honeymoon and you've been upgraded to the Penthouse... just a bit excited. Step 3: Get to your room to find a two storey room the size of a small apartment with flowers on the bed, champagne in the fridge, spa on the roof and a view to die for out of the balcony window. It doesn't get much better....oh sorry it does. The staff are all so friendly and prepared to go the extra mile to help, assist, advise and generally make your stay wonderful, without eating anything in return. Of course tipping is encouraged but not expected.The buffet restaurant served varieties of cuisine to cater for most and was a very good standard. The a la carte restaurants were all amazing. We didn't try the Japanese/Peruvian simply because of time. Welcome drinks of varying kinds at each meal, great choice of well cooked and excellently presented food. You would have thought you had booked into a Michelin Star restaurant and I am particularly food and service critical. The hotel is set in amazing grounds with the beach a stumble away from the ocean frontage. Turtles, tropical fish, iguanas, pelicans diving for fish right in front of your eyes. The balinese beds on the front made a nice change from the traditional beach loungers and staff would come round offering drinks if you didn't want to walk to the bar. I have seen comments about the resort not being luxurious enough. for what it realistically cost to stay here you are getting usury, believe me. The Fidelity Club punt is slightly misleading but If id had the money to join I would have and there is absolutely no pressure and its not timeshare at all. The mexican people are so roundly, hospitable and happy, even working all day in 35 degrees to clear the seaweed off the beach. We could all learn a thing about life from them. I would not have wished for anywhere better to have spent our honeymoon and cannot wait to return to Akumal Bay. One final thing to be aware of is the sand covered concrete slopes from the restaurants to the beach. They can be dicey as I discovered when I went over on my ankle and it looked horrendous. However this did not soil my holiday and I have to thank everyone who helped with this incident, getting me back to the room and making sure everything was okay. Alltogether well organised, well run and well staffed piece of paradise. Thankyou to everyone at Akumal Bay for the best time
We stayed for a week at spring break. The grounds are very pretty and the ocean/snorkeling is fantastic. The resort works very hard to keep the seaweed under control on the beach. The room was just what we needed for a family of four. Minimal decor, but clean and good space. All rooms have beach views that are breathtaking. The food was above average and plentiful. Really my biggest complaint was that they were kind of pushy about trying to sell us a timeshare. We paid regular price, but upon arrival were told we'd get a welcome gift. That gift turned into them trying to invite us to a "free" breakfast and information on the timeshare. We did not attend the breakfast, but were approached several times during the week and really had to bluntly tell them we had no interest before they would leave us alone. If not for those encounters, it would be a 5 star location.
The amazing thing about this hotel is the perfect location. You can walk out of your room onto the beach, step into the water and be snorkelling with turtles, in minutes.Yes, the hotel is great, in all other respects - but this is what is brilliant.I also liked the beach bar too. I went a while ago, I hope they have still got it.One day, I want to come back. It's hard as this hotel is not used by British package tours and I had to fly via the USA.
This was our second visit to Akumal Bay having first visited in 2016. In advance of our stay I had contacted the hotel asking for a specific room which was accommodated. We stayed in May 2017.While we had found some minor changes from last year, overall the hotel is still brilliant and represents good value for money. Rooms – We had a room on the ground floor, and new for this year is the wooden terrace and sunshade which makes the usable space better. The hotel seems to have got to grips with the security and theft problem from last year which is good, however we found the timings of the cleaning and maid service varied greatly each day. We went to Spin and Yoga at 8am in the morning, leaving bits and pieces lying around, and on our return found a note instructing us to use the safe. (we were using the safe, we just weren’t expecting the room to be cleaned) Also, on one night, (and one night only) we went for dinner and returned to find the bed had been turned down. Again we had left items out as we weren’t expecting it!Staff – Overall the staff remain one of the best features of the hotel although we did find them to be slightly less attentive in the restaurants and bars, and less of them then last year. That being said, they do work very hard and long hours. Oscar on the Sushi bar made the best cocktails and was always smiling and I always started my day with Beatriz and her spin class – She is a great spin instructor who speaks multiple languages and always makes you sweat. We found the concierge and Infinity sales people hovering around a nuisance and like others we did receive a phone call and letter inviting us to collect our free gift. We ignored both. Also massive respect to the guys clearing the seaweed. The worked tirelessly day in day out! Facilities – While extra spin bikes have been provided, the gym is a massive disappointment, the one running machine was out of order for two weeks (especially for a health and well being resort) and if the rumours are to be believed the beautiful YOGA area is to be replaced by another restaurant. (There are plans to add another block which we think would spoil the overall vibe of the resort) As others have mentioned the entertainment is low key. We enjoyed the rock band on Monday and Thursday. The duo on Wednesday with the keyboard were awful, as were the dodgy ska band on Sunday. Where have the rock string quartet gone? We loved watching all the sea birds, especially the dive bombing pelican! Lots of Iguana’s wandering about and we even saw a Sereque! The wifi is brilliant throughout the hotel and on the beach We found the makeup of the guests had changed from last year and were disappointed to see large groups of mainly Americans and French Canadians taking over the small pool areas and hosting their own private parties playing loud music. While we are not against people having fun, this isn’t really the place for that type of activity. If i wanted to listen to loud music we would have booked a more lively resort. We were also shocked by the rudeness of some of the guests. Please and thank you cost nothing! Food and drink – The selection of food and drink remains very good. We actually thought the quality of the buffet food improved this year. The selection was wide and varied and there was always something to eat. (Sprouts? Why keep serving these no one eats them except at Christmas) The labelling of the food remains poor and i often ended up with a meat . It my choice not to eat meat, but this could be a problem if you suffer with allergies. We couldn’t work out why we were stopped from taking drinks out of the buffet into the bar. I was stopped at the door and made to pour my glass into a paper cup. (classy) Generally the buffet was at its busiest for breakfast when often it ran out of glasses, but generally we found the later you went for lunch or dinner there was never any trouble getting a table. Of the Al a Carte restaurants we found that these were not as good as last year. The Steak House was chaotic. We were sat under a freezing air conditioning unit, and when i asked for Fish as listed on the menu (as i don’t eat meat) i was told “no fish - Squid”. This was hastily cooked, was cold, and tasteless. My wife enjoyed the meat, but it you are presented with a plate with a few roasted vegetables and not a lot else. We didn’t stay for desert. The Fusion restaurant managed to provide us the worst food. On arrival you are presented some sort of welcome drink that tastes like medicine. I had the Scallop cerviche was actually a highlight. The Kumquat was actually a tinned mandarin and was frankly weird. My wife had sushi rolls (see below) we both had Miso soup which was both watery clear and far too salty we both sent it back. My wife had the special chicken which wasn’t and I had the seafood skewers which were served in some sort of sticky gravy. We left most of this. We also allowed or waiter to sell us a bottle of Mexican wine. While this was marginally better than the house wine it isn’t an experience i wish to repeat. We found the Mexican restaurant to be the best. We both really enjoyed the fish in here and tried to make repeat visits (but couldn’t be bothered to wait for a table)We thought the quality of the Sushi was not as good as last year, the rolls were too thick, and the rice not proper sushi rice. The Sashimi was not as nice.We also found this year the drinks (both alcoholic and soft) to be very watery. We travel led with Thomas Cook and booked a taxi transfer having endured two hours on a coach last year. The outward journey was brilliant and we got to the resort in an hour of clearing the airport. Our original taxi time for our return journey was the same as the coach pick up which would have got us to the airport 5 hours early. We asked Andy the rep to change this. Our flight was 15.55 and we left at 12.00 and got to the airport just after 13.00.We only did one excursion this year – Sian Ka’an. It was brilliant and worth it to see the wild dolphins, crocodile and turtles. It was $150 which seemed a lot but was a great day. We tipped our favourite staff at the end of the holiday and there is no pressure to tip everyday unless you wish to do so. So in summary – still a great hotel, we had a lovely relaxing time – a couple of tweaks and it could be even better – don’t get bigger.
It was our 1st visit to Mexico and we were not disappointed.Hotel was excellent rooms met our needs, different restaurants to choose from and good choice of food.We found all the staff attentive and cheerful, and nothing too much trouble.they are a credit to your team.A special mention to Patricia who was working on the beach then around the pool getting drinks.We found her helpful friendly and nothing was too much trouble.Also Raefeal who was waiting in the air conditioned room in the buffet restaurant, always had a smile and worked extremely hard.The activities team were also friendly all of these things helped make our holiday perfect.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Buffet breakfast, lunch and dinner daily
- All drinks - Domestic brands and beer, house wine with meals, 8:30am-2am
- Introductory scuba diving lesson
- Dance lessons
- Daily activities
- Nightly entertainment
- Disco, drinks included
- 241 rooms in seven 3-storey buildings
- 1 buffet restaurant
- 3 a la carte restaurants (International, Mexican, Italian, Seafood)
- 3 bars including Snack bar, Cocktail bar, Beach bar
- 1 outdoor pool
- 2 tennis courts (not lit) on-site
- Shopping plaza
- Shopping nearby
- Internet service (fee)
- Fitness facilities (fee)
- Exercise classes
- Meeting facilities
- Scuba diving on-site (fee)
- Dive shop on-site
- 9-hole golf course 15 min away (fee)
- Kids 4 to 12 enjoy supervised activities daily at the Kid's club
- Babysitting service (fee)
- Kid's section of main pool
- 1 king or 2 double beds
- Satellite TV
- In-room safe
- Full bathroom
- Balcony or patio
- Max occ. 4 persons up to 3 adults
Gardenview Rooms include:
- Ceiling fan
Superior Rooms include:
For the Kids - Kids 4-12 enjoy supervised activities daily at the Kids' Club, Playground, and kid's pool. Babysitting service upon availability.(fee)
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Akumal Beach ResortRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Km. 104 Carretera Federal Cancun-Chetumal, Akumal 77760 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
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