Akumal Beach Resort

Riviera Maya, Mexico
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Our Opinion

Please note that the Akumal Beach Resort has been renovated and re-named Akumal Bay Beach and Wellness Resort.
A great resort. The rooms are in need of a little upgrading. However, they are very spacious, and the staff will cater to your requests to ensure that you are comfortable in your room. The majority of food served in this resort is Mexican cuisine, and it has an OK variety of alcohol on the shelf. This is a resort more suited for those who want to venture away from the resort facilities and enjoy the beach and wildlife that surrounds it.

Akumal Beach Resort

Explore the natural wonders of the Mayan Riviera from this ideally situated all-inclusive. Golf at the nearby Puerto Aventuras course or visit the natural aquarium of Xel-Ha and the ancient ruins of Tulum. After your outings, relax under the giant palapa roof of the beachside main restaurant and admire the beautiful ocean view. Families appreciate the spacious accommodations, fun Kids' Club, kilometre-long white sandy beach and calm reef-protected waters.
Location: Beachfront, 20 min to Playa del Carmen, 60 min from the airport.

Akumal Beach Resort Reviews

  • TripAdvisor Reviews
  • Escapes Reviews
  • Akumal Beach Resort
    • TripAdvisor Traveler Rating
      Akumal Beach Resort Rating 1542 Reviews
    • Location
    • Sleep Quality
    • Rooms
    • Service
    • Value
    • Cleanliness

    TripAdvisor® Traveler Reviews

    Awesome hotel

    Our family booked this hotel through apple vacations. It is about 2 hrs from the airport. But it is close to cenotes and Xel-Ha. We had a wonderful vacation here. The resort is on the smaller side... Read Full Review

    2015-08-16 - Reviewed By : Sabrina785 - Simi Valley, California
    Relax Mayan Style

    My wife and I have visited the Maya Riviera many times staying in a variety of resorts. The beaches and the warm clear water are one of the reasons we keep returning. We visited Akumal bay for the... Read Full Review

    2015-08-15 - Reviewed By : Michael D - Dallas, Texas
    Best hotel if you love snorkeling

    First off I have to say that I am extremely surprised that anyone could give this place a bad review. We chose this place because of its good reviews and we really wanted to be able to snorkel and... Read Full Review

    2015-08-15 - Reviewed By : KristinafromMass - Wilbraham, Massachusetts
  • Akumal Beach Resort Hotel Reviews

    Star Rating Rating: 4.0 - 10 reviews

    Rating: Star Rating
    "Very clean resort, nice beach & good snorkeling. Being the last hotel stop it's a loooong drive after sitting on a plane for 6hrs." [...]
    Reviewer: reviewer826
    Date: May. 04, 2012

    Rating: Star Rating
    "We have stayed at the Akumal Beach Resort once before, about 5 years ago so we knew more or less what to expect. We like this resort because of the size, not too large, the excellent beach and good snorkelling. We were very satisfied in all those categories plus pleasantly surprised in a few other areas. This resort is not fancy and is, in fact, aging but our room was a stone's throw from the high tide line. We stayed in building 6 and got beach chairs everyday in front of our room on the beach. This end of the beach is very relaxing without the sis-boom-ba of the daily entertainment around the pool. The food was very good for me as a vegan. They do a good job of having many pure vegetable or fruit choices. Guacamole came by the gallon with out cheese, fresh salsa and steamed veg. but not over cooked. Another pleasant surprise about this hotel is that they don't use disposable cups or plates at any bar or snack bar. We always carry our own cups but it is nice to never have to use disposable cups. The coffee was great at the bars. My wife really liked the morning cappucinos. They did a great job of Christmas Eve dinner and even though there was less choice for me as a vegan, I really appreciated their effort and you could feel there was a lot of pride in their work. The snorkelling was not too good due to constant wind that made the water cloudy but we enjoyed seeing turtles, barracudas and rays every day. It is a super beach for children of all ages and it was nice to see lots of extended families taking advantage of this resort. I hope to bring some more of my family back to resort." [...]
    Reviewer: reviewer957
    Date: Jan. 03, 2012

    Rating: Star Rating
    "Akumal Beach Resort is an true oasis of beauty and tranquility. The hotel is right on the beach, and the snorkelling is among the best in the world. Every day I snorkelled with turtles, stingrays, and hundreds of different fish. The resort might not be suited for everyone. It is quiet, not for people looking to party. The hotel seems to have a true respect for the environment and I felt like I was surrounded by nature. The staff is amazing; so friendly and jovial. The buffet is relatively small but the quality of the food was truly spectacular. I ate more than I thought was humanly possible because it was always so good. The rooms are very basic. Spacious, clean and bug free, but without any luxuries. I can't say enough about this resort. I can't wait to go back. I relaxed on the very first day. It has a lovely pool area but I never saw anyone use it. The beach is spectacular, I don't know why anyone would want to use the pool." [...]
    Reviewer: reviewer4517
    Date: Nov. 01, 2011

    Rating: Star Rating
    "We enjoyed our first time 2- week vacation at Akumal Beach Resort. The highlight of our stay was the beautiful beach! We found hotel staff helpful, food was very good, and pool was clean. We would recommend this property to our friends looking for a casual atmosphere and easy going clientele. We are looking forward to visiting this hotel again next year!" [...]
    Reviewer: reviewer4907
    Date: May. 10, 2011

    Rating: Star Rating
    "Awesome trip!! We loved the Akumal Beach Resort. This was our second visit in 3 years and we will likely return again. Service was excellent and the staff SO friendly. There was lots to do in a week. The nights were quiet but we like that. World class snorkeling right out front. We saw sea turtles and sting rays everyday, and a baracuda most days - he is BIG! Only complaint, the bus ride to the resort from the airport. Ugh, an extra hour added to our travel day because we had to pick up and drop off at other resorts. Individual van service would be MUCH better." [...]
    Reviewer: reviewer1447
    Date: Apr. 18, 2011

    Rating: Star Rating
    "We love Akumal. The area, the beach, the people, the snorkeling, the staff at Akumal Beach Resort. The resort is small and intimate. Quiet at night, so you can really relax. Take a trip to Playa del Carmen if you want night life. My only complaint was the transportation from the airport to the hotel. The stopped at 4 other hotels before arriving to ours and this added an extra hour of travel time to each end of our trip." [...]
    Reviewer: reviewer378
    Date: Apr. 15, 2011

    Rating: Star Rating
    "We stayed for a week at the Akumal Beach Resort via Sunwing Vacations in February 2011, and have only one complaint - the timing of the transfer between the hotel and the airport on the way back. We were picked up at 5:30 am for an hour and 20 minute trip to the Cancun airport, so arrived there just before 7 am for a 10:15 am flight. We were so early in fact that the check-in desk wasn't available yet and we had to wait for about 30 minutes before we could check in. Perhaps the early pick-up has to do with the hotel not wanting to pay for another breakfast for us, or so they could get an early start cleaning the room for the next set of guests, but frankly we could have left the hotel at 7 am and still had plenty of time at the Cancun airport to do everything we needed to do, particularly as customs clearance is in Canada, not Mexico.

    Otherwise, the location of the resort is ideal for those who like snorkeling (home to a diminishing population of turtles on an increasingly damaged reef), swimming, hanging out on a lovely sandy beach, a relatively quiet experience with reasonably good food and friendly staff ... we would recommend it for those who want a relaxing time and don't want to party hardy." [...]
    Reviewer: reviewer4455
    Date: Feb. 23, 2011

    Rating: Star Rating
    "Great place - better snorkelling that Xel-Ha and the friendliest staff we have ever encountered, without exception. Swam with the sea turtles every day - absolutely amazing. Not a big party place I would think, but just the ticket for a relaxing vacation." [...]
    Reviewer: mfears
    Date: Nov. 08, 2010

    Rating: Star Rating
    "My wife and I were at the Akumal Beach Resort from October 30th to November 6th, 2010 - off season essentially. This was our second trip to Cancun (first to Palladium) and third to Mexico (previously at Puerto Vallarta). We've also stayed in Cuba (Breezes Jibacao) and several places in Florida. First, the hotel and facilities are older. For us this was not an issue at all. We've stayed in nicer rooms, with nicer showers and amenities, but we spend almost no time in our room. The room was immaculately clean and the housekeeping was excellent. Even though we arrived very late in the evening, they had sandwiches and fruit waiting in our room for us. Second, the staff was the friendliest group of people we have ever encountered in our travels - without exception. Everyone we met had a smile and "hola!" for us. And they were really, genuinely, eager to assist us in any way - again without exception. The front desk staff went out of their way to help when we had questions or trying to arrange things. This was so different from our past experiences in the Carribean and US that it really made an impression on us. Third, the food was okay in my humble opinion, but my wife absolutely loved it. Lots of fruit, fish, and local cuisine. Watch out for the peppers and hot sauces - the staff will alert you in any event. Drinks were fine for us, but we're not big drinkers. Mojitos were great. Not a party place, which suited us just fine. Fourth, the beach and snorkelling were amazing. We swam with rays and sea turtles every day. We also saw a huge variety of fish and squid/cuttlefish. Not being great swimmers, we still spent a huge about of time with the turtles and fish - the water was great, not deep, and easy to get around. We went to Xel-Ha and found that it was not as good as the snorkelling with the turtles and reef around our resort. There is an ecological information center about 5 minutes walk up the beach which includes baby turtle release events (went to two during our visit - good timing) and maps of the local beach indicating the best places to see turtles, which are there year-round. In late July to November there are turtle nests on the beach - several at the resort during our stay. There are also stores in that area (5 minutes north along the beach) and access to Akumal, which is pretty close. Fifth, no peddlers on the beach anywhere - they are actually prohibited due to the beach being a protected area for the turtles. On the downside there is no free snorkelling equipment at the resort - need to rent. I would suggest bringing your own if you want to spend a bit of time snorkelling. They can also arrange decent snorkelling and fishing tours from the resort's diveshop if you're interested. Overall, it was a perfect, quite, "smaller" resort with exactly the kind of beach and swimming we were looking for." [...]
    Reviewer: mfears
    Date: Nov. 08, 2010

    Rating: Star Rating
    "I can't say enough positive things about this resort!
    Exceptionally friendly,knowledgable and helpful staff.
    Secure, clean, beautiful.
    Fantastic food, every day,!
    Snorkling was the one of the many highlights of this vacation.
    Resonable rates for a resort I believe should have a higher rating.

    We have constantly recommeded this resort to friends and acquatinces who are contemplating a beach vacation." [...]
    Reviewer: reviewer7302
    Date: Feb. 11, 2010

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Hotel Amenities


  • 241 rooms in seven 3-storey buildings
  • 1 buffet restaurant
  • 3 a la carte restaurants (International, Mexican, Italian, Seafood)
  • 3 bars including Snack bar, Cocktail bar, Beach bar
  • Disco
  • 1 outdoor pool
  • 2 tennis courts (not lit) on-site
  • Shopping plaza
  • Shopping nearby
  • Internet service (fee)
  • Fitness facilities (fee)
  • Exercise classes
  • Meeting facilities
  • Scuba diving on-site (fee)
  • Dive shop on-site
  • 9-hole golf course 15 min away (fee)
  • Kids 4 to 12 enjoy supervised activities daily at the Kid's club
  • Babysitting service (fee)
  • Playground
  • Kid's section of main pool


All accommodation includes:
  • 1 king or 2 double beds
  • Air-conditioning
  • Satellite TV
  • In-room safe
  • Full bathroom
  • Hairdryer
  • Balcony or patio
  • Max occ. 4 persons up to 3 adults

Gardenview Rooms include:
  • Ceiling fan

Superior Rooms include:
  • Iron

All Inclusive Features

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • All drinks - Domestic brands and beer, house wine with meals, 8:30am-2am
  • Kayaking
  • Introductory scuba diving lesson
  • Tennis
  • Volleyball
  • Shuffleboard
  • Soccer
  • Archery
  • Aerobics
  • Dance lessons
  • Daily activities
  • Nightly entertainment
  • Disco, drinks included

Kids Deals

Kids Deals - Kids 2-6 stay and eat free when sharing room with 2 adults. Kids 7-11 pay special kid's rate. Max 2 kids.

For the Kids - Kids 4-12 enjoy supervised activities daily at the Kids' Club, Playground, and kid's pool. Babysitting service upon availability.(fee)


Honeymoon Bonus - Honeymooners receive: room upgrade (if available at check in), fruit basket, bottle of wine, one candlelight dinner for 2. Request when you book. Requires proof of marriage.

Wedding Package - Wedding package available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details. 

Extra Info

Please note that the Akumal Beach Resort is undergoing renovations. The first stage of the renovation is taking place until August 31, 2014. All services will continue to operate during this time including restaurants, snack bar, bars etc. The hotel will close completely as of September 01, 2014 for the final stages of the renovations. The hotel will re-open as Akumal Bay Beach and Wellness Resort on December 08, 2014. 
Motorized watersports not allowed due to reef. Time restrictions may apply for non-motorized water sports. Some restaurants open for certain meals only. Limited visits may apply to some restaurants. Reservations required for some meals. Dress code in effect for some restaurants. Dining at one of the a la carte restaurants is not included in the package price. Disco is open 3 nights per week.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Note: Escapes.ca makes every effort to ensure that information on this page is current, however, all information on this page is subject to change without notice.

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