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Allegro Playacar

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Our Opinion

The Allegro Playacar offers a close proximity to the town of Playa del Carmen. Guests can easily stroll into town and enjoy the shops, restaurants and bars. Lots of repeat clientele continue to visit this 4 star resort. The food and rooms are nice but nothing special. Strong tides have caused some beach erosion in front of the hotel. If the price is right this hotel is good for couples and singles looking to be close to Playa del Carmen.


Located in the heart of the Playacar resort area, the Allegro Playacar features its charming thatch-roofed villas, providing all the comforts of home. The rooms at the Allegro Playacar feature walk-in closet space, and a bathroom complete with modern basin sinks. Enjoy the white sand and stunning water of the Caribbean Sea. Only minutes from the town of Playa del Carmen, close to shopping and local sightseeing.

Location: Beachfront in Playacar, 5 minutes from Playa del Carmen, 45 minutes from the airport.

  • Nice stretch of white sand beach
  • Located walking distance to downtown Playa del Carmen
  • Two large pools, one for activitiy and one for relaxation
  • Kids Club and pool
  • Green Globe Certified for environmentally sustainable practices

tripadvisor Traveler Reviews
  • wilson2274 : Massachusetts
Wonderful time at Allegro Playacar.....

Just returned from a 4 night stay at Allegro Playacar and hope to return again. Staff- they make you feel so at home. From the waitstaff(Isaac was our guy) to the animation staff at the beach and pool-such hard working, dedicated people who can't do enough to make you comfortable.Rooms-we were in bld 51 right near the pools and location was perfect. Not even a minute walk to get to the beach. Rooms were immaculate and fresh and new and beds were so so comfy. Shower was so roomy and bright. Only complaint was with the thatched roof I could hear the person in the adjacent room coughing all night which was strange but not too bothersome.Grounds-magnificently kept and nicely lit at night.Pools-so so pretty with the new blue tiles especially at night. The front pool by the beach was so lively during the day but seemed to be a bit crazy by late afternoon so we spent some time at the quiet pool which was very relaxing. Water was so clean and perfect temp. They even had a foam party one day which was a lot of fun.Beach-best beach in Playacar-period. Have been to Playacar many times and have never seen beach looking so good in spite of the seaweed situation of which there was none while we were there. Very very wide and plenty of room to spread out so that you didn't feel like you were on top of people. More than enough lounge chairs(which are brand new on the right side of the pool). I just wish there was a bit more shade but we just moved from sun to shade when we had to.Food-we loved the breakfast buffet-great omelet station and many other foods to chose from-even a fresh juice bar. Lunch by the beach was terrific-on Sunday they made a huge paella for all to share. We only ate dinner at the buffet once which was ok-lots of the same stuff that they serve at lunch. We had dinner at the Italian and Mexican a la carte's which was really good-wonderful osso bucco and filet mignon and Chilean sea bass as options. Overall, a great experience at the Allegro and cant wait to return!!

  • footballboy : massachusetts
Even Better

We have stayed with Occidental Allegro many times and still enjoy everything they have to offer. In the near past there have been lots of improvements made to the resort, some of them are physical property and some with the staff.The buildings have been refurbished with new concrete and steel stairs. These stairs and railings fit in nicely with the architecture of the buildings and grounds. The rooms now have new AC with digital ATC. The units run quietly while reducing the humidity for comfortable sleep. Other physical changes were the widening of the walkways and new appliances in the buffet restaurant to keep the food warm and comply with "Serve-Safe" standards. Many new palm trees have been added on the beach to replace the palapas. You will also find lots of shade alongside of both pools with the addition wooden structures that have fabric woven among the horizontal supports to help with the shade and air flow. We were told that other planned additions were a water park area similar to the property in Cozumel and a fitness center. We have always found the staff at the Allegro to be very attentive, polite and professional. With the new ownership we still received the same great service plus a little bit more. There were more people helping to manage some of the very busy times. Adrian Sanchez Hernandez was always present to help insure that the well trained staff had everything they needed to make your time spent with them enjoyable. He accomplished this in a very quiet manner. Some of the staff that we have met in earlier visits were still there and would like to thank Isaac, Juan and Ricardo for making us feel very welcome and comfortable. Another addition to the staff was Claudia. She would help manage the noon buffet area and calmly remind some of the guests of the dress code in the restaurant by explaining the code and also showing them a picture of what was expected. Thank you to these members of the Occidental Allegro staff, along with all the other Occidental Allegro staff members for making our visit so comfortable.We stayed in our Occidental Allegro First Club section of the resort. All the rooms were very clean, comfortable and well cared for daily as well as the grounds. We did notice that many of the newer service carts had pneumatic wheels to help with any noise issue of transporting food and materials. We did get to see German, Kinga (with Nikko) for the first time in about three years and it was a happy reunion. They make you feel like friends that you haven't seen in awhile and glad you are seeing them again. In the First Club area one thing has NOT changed at all, and that is the professionalism and feeling of friendship extended by Jessica, Saria, Santigo, Jose and the new additions of Elizabeth and Julio. We have to thank these people for all their help in making our stay to be so warm and memorable. We are looking forward to seeing you again next year and hopefully having a longer time to stay.

  • Hermione1Pask : Brighton and Hove, United Kingdom
A fantastic overall family holiday

From arrival to departure the staff at this hotel offered excellent, friendly and helpful service. The entertainment/animation staff were outstanding, especially Alejandro, Fernando, Mario, Victor, Miguel, Roberto and Zamba, providing non stop activities for the whole family. Overall the buffet food was good but trying to book at the a la carte restaurants was time consuming and seemed disorganised with ever changing rules. However, the staff by the poolside and lunch buffet seemed to work tirelessly.The rooms were immaculate and cleaned to a high standard everyday. One thing that really needs to be addressed is the way in which people are approached by the 'Occidental Vacation Club' which in fact is just a timeshare. Advice : do not go for the complimentary breakfast as its just a presentation to join their 'first club' (timeshare). If you do join and want to cancel you must do so within five days of starting the contract, put it in an email referencing cancellation clause 29 and personally deliver it to the operations manager of the occidental club and copy in Profeco (Mexican legal support). Overall our stay was extremely positive and we had an amazing time thank you to all the staff, we would not hesitate to recommend this hotel!

  • 384angelan : Edinburgh
Overall, disappointing resort although most staff tried hard to offer tourists a positive experience

We stayed in this resort for 14 nights over Easter and prompted this review - first time ever I have written a negative report. Rooms very small and thatched roofs leak when rains, bathrooms need upgraded! Beds comfortable but same duvet for 2 weeks, sheets changed daily. No Wi-Fi in 4* accommodation so require to pay even to use in public areas and only allowed 2 devices! Food in buffet restaurant poor and same thing every night, breakfast and lunch acceptable. A La Carte restaurants average (best one Oriental, worst Mexican). Staff on reception require to go on customer service course, however worst scenario for us was being pestered every day for 2 weeks to attend a "1.5 hr breakfast which was actually a half day timeshare presentation by Barcelo hotels" - atrocious that the hotel allows this to happen in the reception area. Golf at nearby Hard Rock was prohibitively expensive and did not welcome tourists. Animation staff, especially Fernando and Roberto were excellent and waiting staff also friendly. Location good/close to 5th Ave shopping which is mediocre and right on the beach if you enjoy watersports. All in all, we were not impressed at all with the Allegro so my advice is choose an alternative. No one asked for feedback regarding our experience there and I suspect I know why!

  • dglmlv : Ontario,Canada
2nd visit to the Allegro Playacar.

This was our second stay at the Allegro Playacar. We stayed from April 14th till the 21st.Our overall review is very positive with one or two exceptions. The staff again were wonderful and friendly and the resort is very clean! There is always someone cleaning. Our room was 4304 (a wonderful spot) We sat by the front pool most days and enjoyed watching all the activities. They keep the people very happy and busy with sports and games and music. If you are active , this is the spot for you. You will not be bored. The beach was clean besides the seaweed (which cannot be helped). They do their best to keep up with it , but some days it is better than others. We still had lovely beach walks along the shore everyday. The food was good , but your basic for buffet. We did not do the a la carte. The rooms were clean , our only real complaint was that the beds were very hard. The air conditioner worked great!! We enjoyed the shows in the evening also. The Barceló representatives in the front lobby can be overly aggressive , yet friendly and not take no for and answer when dealing with them. The resort is easy to walk to Play Del Carmen's famous 5th Ave and is very safe. We never had any problems when dealing with taxi's or people. Overall we had a wonderful vacation and we would recommend this resort to others.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining w/reservations
  • Unlimited Domestic brands, Domestic beer and House Wine with meals 
  • Lounge chair and towels (pool/beach)
  • Non-motorized water sports: Windsurfing, Kayaking, Boogie boards
  • Snorkeling  
  • Waterpolo
  • Introductory scuba diving lesson at pool
  • Tennis
  • Volleyball, Basketball, Soccer
  • Billiards
  • Daily activities
  • Evening entertainment
  • 286 rooms in several villas 
  • 1 buffet restaurant
  • 2 a la carte restaurants
  • Pizza & sandwich snack bar
  • Poolside snack bar
  • 4 bars including Swim-up bar and Sports bar
  • Disco
  • 2 free-form pools and kids pool
  • Kids club and playground
  • Tennis courts
  • Gift shop and Sundries shop
  • Games room
  • Beauty salon
  • Massage services (fee)
  • Laundry services (fee)
  • Wi-Fi (fee)
  • ATM
  • Tour desk/Car Rental 
  • Meeting/Conference facilities
  • Medical services 24 hrs (fee)
  • 18-hole golf course 2 min away

Hotel Room

  • 1 king or 2 double beds
  • Resort view
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Coffee/tea maker
  • In-room safe (fee)
  • Wi-Fi (fee)
  • Iron & ironing board
  • Full bathroom 
  • Hairdryer
  • Balcony or terrace
  • Maximum 3 adults
  • Maximum 2 children
  • Maximum 4 total

Premium Room

  • 1 king or 2 double beds
  • Ocean/Pool view
  • Air-conditioning
  • Ceiling fan
  • Satellite TV
  • Coffee/tea maker
  • In-room safe (fee)
  • Wi-Fi (fee)
  • Iron & ironing board
  • Full bathroom 
  • Hairdryer
  • Balcony or terrace
  • Maximum 3 adults
  • Maximum 2 children
  • Maximum 4 total


The Buffet

  • Buffet for breakfast and dinner
  • International
  • Dress code is Casual 

El Italiano

  • à la carte for cinnter
  • Italian
  • Reservation required
  • Dress code is Semi-formal

El Mexicano

  • à la carte for dinner
  • Mexican
  • Reservation required
  • Dress code is Semi-formal

The Snack Bar

  • Snack Bar for lunch
  • Dress code is Casual

The Pizzeria

  • Snack Bar for lunch
  • Dress code is Casual


  • Lobby Bar
  • Aqua Bar
  • Ambar Bar
  • Sports Bar

Kids Deals - 2 children 12 year and under pay special child rate when sharing with 1 or 2 adults.

For the Kids - Kids 4 to 12 enjoy supervised activities daily at the Kids' club, Babysitting service (fee), Playground, Games room, Kids' pool.

Spa Treatments

  • Massage
  • Body Treatments

Free Honeymoon Package - To be eligible for the honeymoon package, newlyweds must advise at the time of booking and present their proof of wedding, dated within the last month, upon arrival at the hotel.

Honeymoon Special - Premium Package Includes: Complimentary package, one free massage per person per stay, Polo shirt, one special candlelight dinner & bottle of sparkling wine, one honeymoon photo, fruit basket in-room, bottle of run, soft drinks, daily turn-down service, free laundry (once/stay), surprise gift. Package Price: US$250 per couple. Minimum 3 night stay required. Request when you book. Requires proof of marriage. Prices and inclusions subject to change. Arrangements are to be made directly with hotel.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details. 

Resort Location Map

  • Allegro Playacar
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Allegro Playacar
Lote Hotelero 7, Desarrollo Playacar Playacar, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.