Azul Beach Hotel

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Azul Beach Hotel is a fabulous hotel with a great attention to detail. This is a smaller hotel and is great for couples looking to relax. Offers beach butler service and lobster dinners! There is a kids club, but some families might prefer a larger hotel with more facilities. On the flip side though, some families may like the more laid back atmosphere of this quaint hotel.


Overview

This unpretentious, boutique hotel offers an intimate atmosphere with stylish decor, innovative cuisine, creative drinks and some of the coolest services in the Mayan Riviera. Perfect for couples or families seeking an alternative to the typical mega-resorts in the Mayan, this all-inclusive hotel focuses on personalized, quality service such as 24-hour room service, Beach Butler service and a variety of menu options such as all-lobster or low-carb dining. Recent renovations include refurbished rooms, 2 new restaurants, expanded Kids Club and a private rooftop terrace for Sky Weddings.

Location: Beachfront near Puerto Morelos, 25 minutes from Cancun, 20 minutes from Playa del Carmen and 15 minutes from the airport.


Highlights
  • Intimate resort on a private white-sand beach
  • Offering premium amenities like gourmet and specialty dining, beach butlers, rainfall showers and free Wi-Fi
  • Lots of fun for kids with Nickelodeon themed kids club and character dining experience, as well as a kids' gym and special spa treatments
  • Spacious suites with swim-up option
  • AAA's Four Diamond Award

tripadvisor Traveler Reviews
  • chan_porty : Sudbury Ontario
2nd visit not quite as good as the first but still great

This was our second visit to Azul fives. We were a little disappointed with a few aspects of our vacation this time around but we still really enjoyed it. My family of 4 stayed in Villa 1. Although it is in the older section, the room was extremely clean and comfortable. The food (both room service and in the restaurants) was just as delicious as we remembered. Our favourite was the sushi. They have so many options and everything is so fresh. The kids club was fantastic. The women there work so hard and are all so great at their job.My kids were begging me to go to the kids club every day. The pool and grounds were always very clean. We loved the new bridge that they put in. It's so nice to go for a walk and feel like you're in the jungle. Gabby, the pool butler was fantastic. She was always smiling and happy to help. Also, the waiters in all the restaurants were exceptional. We did not have any issues with food service. The beach was very clean. The kids enjoyed spending their days in the waves. I would have loved it if they had more of a drink selection. They got rid of their old drink menu which included so many great drinks and replaced it with a much smaller drink menu. Also, a lot the plastic drink cups that they use for the beach and pool area were looking quite sad. At one point, I saw the bartenders at the infinity pool place all the cups into a sink and rinse them with water then use them again. I got a few glasses that were dirty with fingerprints and even lipstick. It was quite gross. Also, the bartenders by the infinity pool were not always nice. They did not smile and would sometimes look annoyed when you asked them for a drink. This is obviously the busiest bar so they work very hard so maybe they are just really tired. The juice bar near the courtyard is fantastic. They had many different smoothie and fresh juice options. It would also have been nice if the juice bar also had speciality coffees (cappuccinos, lattes etc...). If you want to get a special coffee in the morning, you have to go to starbucks and pay extra. All in all, we had a great time and we were happy with our vacation.

  • Tim M : Grantville, Georgia
Tucked Away Paradise

Azul Fives is a nice quiet all inclusive resort with good food, great service and perfect atmosphere for relaxation. Live iguanas roam the property, beautiful peacock's can be seen everyday and the infinity pool / swim up bar is so relaxing. You are not far from Tullum Mayan ruins which is a great day distraction from the stresses of swimming, drinking, eating and soaking in the sun. The staff on property are attentive and caring about your experience. The beachside massage will take away any stress you may have. I especially liked the beachside candlelight dinner for two and if you have a special occasion then I highly recommend you schedule one on your trip to Azul Fives. Don't let the drive into the property worry you as it is tucked back into the jungle and the drive in can be intimidating to the first timer.

  • Federicodrake : Ajax, Canada
Fabulous Resort with Great Staff

We left Azul Fives hotel & Resort yesterday, December 2nd. The Resort is beautiful, designed with taste up to the last details. Gorgeous landscaping, clean and lovely sandy beach, perfect to enjoy the water and view of the Caribbean Sea. Food was great as expected. Don't miss out the brunch at le brassiere.Most of all, we would like to applaud the Staff of Azul Fives for their excellent service that made our stay truly lovely and memorable. To mention a few, our kudos to our Personal Butler Luca, whose dedication and passion to his job is incomparable. Luca gave us the Highest Quality of hospitality starting from our arrival until the last minute of our departure from the Resort. This person will always be a great asset to any organization he belongs. To Head Butler Giovanni, his presence and assistance as been very good.Elizabeth from Prestige, her prompt customer service is commendable. Our thanks to her and Frank for the lovely send-off desert in our room. Our early morning is always greeted with fresh towels on our reserved beach beds prepared by The top-notch Pool Butlers Luis, Edgar & Gaby.Beautiful smile before breakfast at Le brasserie comes always from maitre d' Yasmin and waitress Justina. At the Flavour restaurant we are served with a big smile by our very friendly waiter Roberto.Live Entertainments were amazing every night suited to all ages, the Rock Circus show was magnificent. Congratulations to the entertainment team led by Jaime with Paco, Ingrid & Chuck and to the Bar Server Olivia at the Gin Bar during the show.Our vacation ended with a romantic candlelight dinner at the beach, with excellent service from Geronimo and Head waiter Alejandro from Mesotapas Restaurant who made our evening special.The beauty of this Resort, and the greatness of the people we mentioned, made us look ahead on coming back for our next vacation.

  • LorileaR : Kitchener, Ontario
Awesome Vacation!

Just returned from an amazing weeklong vacation with 4 other couples at Azul Fives. Can't say enough about this resort, from our huge 1 bedroom Jacuzzi suite in Villa 12, to the delicious food served in every restaurant we visited, to the beautifully landscaped grounds and pools and the friendliest, most attentive staff you could ask for.All meals were excellent and the a la carte restaurants were very accommodating with our group of 10. For most meals we were seated all together. We also enjoyed Flavours buffet for breakfast and chose to eat dinner there one night - the pizza here was amazing!All week long I noticed how hard everyone worked at maintaining the grounds. The place was immaculate. The beach area was also very nice.We were very happy with the location of our room in Villa 12. Close enough to the lobby area, a little further to the beach but a nice walk and sandwiched between the Lizard Bar and Pool and Palmas Bar and Pool. Josue in Flavours restaurant went out of his way to help my husband when he accidentally took his phone into the pool. He even caught up with us a couple of days later to see how it was.Rodrigo (concierge) was also very helpful with activity and restaurant suggestions.Paco and Kevin in entertainment were super friendly.Econ in the Sea Olive was an awesome waiter.Victor at the front desk was also great at both check in and check out.Wish I could remember more names because so many more are deserving of mention.I would not hesitate to recommend this resort!

  • grannywally : Belfast, United Kingdom
Amazing

We visited the hotel as a group of 6. 3 couples. This hotel more than lived up to our expectations and more. The gardens are amazing. The amount of work that goes into keeping them so smart looking must be phenomenal. So well tended and colourful. The whole complex is spotless and fresh. The check in process was fast and efficient. We were taken to our rooms by golf buggy. All the rooms are in blocks so are easily found due to the numbering system.Our room was not an executive type room but was so large it more than did the job. 2 queen size beds. So comfortable especially the pillows. I slept like a log. the bathroom area is fantastic with lots of space. Also more than enough storage space in the room.The pool areas are well maintained with lots of different areas to choose from. The pool bars are well stocked with plenty of variety and the pool butlers are fantastic. You only have to tell them your order once and they remember it for the rest of your stay. Could perhaps be a bit stricter with people reserving beds around the pool. The beach area is a bit of a stroll but it well worth it. Clean sand and lots of sunbeds. Beach butler to bring your drinks. Couple of good eating places at the beach too. Kayaking available free and snorkels too although they don't have very many snorkels. The burger bar is basic but very tasty. The restaurants around the complex are just amazing. Some need to be booked a few days in advance but this is not a problem. Our favourite was the Italian one and the Thai one came a very close second sharing with the bistro. We also ate in the main buffet restaurant and tapas bar as well as the Mediterranean one. We didnt go to the sushi bar unfortunately as not everyoneone in our party liked sushi. Breakfast is served buffet style in 2 restaurants. Same food in each. One is small er than the other. Fresh omlettes made to order with the filling of your choice. Vast array of bread. Hot food selection was good and the scrambled eggs were my favourite. Great selection of fresh fruit every morning as well as salad vegetables. One of our party was gluten free and the choice in each restaurant for her was better than some restaurants at home. House wine was more than nice at each meal.The main plaza area was were the entertainment was each night with local singers and bands playing. There was even a lovely singer one morning outside breakfast. Some entertainment at the Skky bar too which is down at the beach.not too rowdy apart from one party who actually went joyriding in a golf cart and almost knocked us down. They also caused damage to the gardens and garden lighting. We did identify them to management but nothing appeared to be done. They were a very large party there for a wedding so we can only think they didnt want to upset them. I doubt we would have gotten away with it. lots of wildlife about and some lovely walks can be taken around the complex. Security at the main gate was thorough each time we left should it have been in taxi or by coach. Each area has its own concierge and you can book your restaurants with them and they can also help you with any queries or problems you may have. you also exchange a card here for fresh towels. No limit on how many you can get each day We went on a few organised trips. One was to the dolphinarium. Amazing experience. If you can pay in sterling it works out better. Everything priced in american dollars but when we worked out the different exchange rates sterling was the best value for us.All in all this hotel was fabulous and we would certainly recommend it and go back again. The customer service was 2nd to none.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Welcome glass of sparkling wine for adults and slime smoothie for kids
  • 3 a la carte meals daily (full lobster and low fat/low carb menus included)
  • Snacks
  • Alcoholic and non-alcoholic beverages from a selection of domestic and international premium brands (10 am-1 am)
  • 24 hour room service
  • Mini-bar with international beer, water, soft drinks (refilled daily)
  • Beach butler service & use of beach cabanas
  • Complimentary Wi-Fi
  • Free International calls
  • Kids club
  • Kayaking
  • Stand up paddle boards
  • Boogie boards
  • Introductory scuba diving lesson in pool
  • Fitness facilities
  • Yoga
  • Table games
  • Dance lessons
  • Spanish lessons
  • Cooking & tequila tasting lessons
  • Day and night activities
  • Nightly entertainment
  • 148 suites
  • 5 a la carte restaurants
  • 4 bars/lounges 
  • 4 pools including children's pool
  • Fitness facilities
  • Scuba rentals (fee)
  • Free Wi-Fi throughout resort
  • Currency exchange 
  • ATM
  • Spa services (fee)
  • Shops
  • 24 hr medical service (fee)
  • Special children amenities available (fee)
  • Laundry and dry cleaning services (fee)

Deluxe Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Balcony or Terrace
  • Air-conditioned
  • DVD player
  • Hair dryer
  • Coffee/tea maker
  • In-room safe
  • Flat screen satellite TV
  • Iron & Ironing board
  • 1 King or 2 Double beds 
  • Bathroom
  • Garden view or Sea view
  • Direct dial telephone
  • Alarm clock radio
  • Shower
  • Mini-bar (re-stocked daily)
  • Connecting rooms available on request
  • iPod docking station

Jacuzzi Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 2 double beds
  • Flat screen satellite TV
  • Shower
  • Hair dryer 
  • In-room safe
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Jacuzzi
  • Balcony or Terrace

Jacuzzi Swim-up Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 2 double beds
  • Flat screen satellite TV
  • Shower
  • Hair dryer
  • In-room safe 
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Jacuzzi
  • Direct Swim-out access 
  • Balcony or Terrace

Family Suite

  • Maximum Number of Adults 2
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • 1 King bed
  • Flat screen satellite TV
  • Shower
  • Hair dryer
  • In-room safe 
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Sofa bed for 3 children
  • Jacuzzi
  • Balcony or Terrace
  • Children occupying this room category must be under the age of 12 years old

Family Swim-up Suite

  • Maximum Number of Adults 2
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • 1 King bed
  • Sofa bed for 3 children
  • Balcony or Terrace
  • Direct Swim-out access 
  • Air-conditioned
  • Flat screen satellite TV
  • Shower 
  • Hair dryer
  • In-room safe
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • Jacuzzi
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Children occupying this room category must be under the age of 12 years old

Restaurants

Blue International Restaurant

  • à la carte for breakfast, lunch and dinner
  • International & Mexican
  • Dress code: Casual; Formal dress code for dinner
  • Kids Menu available

Chil Restaurant

  • à la carte for lunch
  • International cuisine
  • Dress code: Casual
  • Kids Menu available

Tainan Restaurant

  • à la carte for dinner
  • Asian
  • Dress code: Formal 
  • Kids Menu available

Roma Family Restaurant

  • à la carte for dinner
  • Italian
  • Dress code: Formal 
  • Wine selection
  • Kids Menu available

Latino Restaurant

  • à la carte for dinner
  • Latin American
  • Kids Menu available
  • Dress code: Formal 

Scoop 

  • Ice Cream and Coffee Shop

Bars

  • Aquanox Poolside Bar
  • Chil Poolside Bar
  • Agavero Tequila Lounge
  • Bubble Swim-up Bar

Child Policy - Children 0-2 years old free, children from 3-12 years old pay special rates. Valid when sharing a room with 2 paying adults.

For the Kids

  • Kids Club for Ages 4-12
  • Exclusive MY GYM programs
  • Sandcastle building
  • Video games
  • Arts and Crafts
  • Waterballoon fight
  • Face painting
  • Beach toys
  • Beach games
  • Family movie screening
  • Babysitting available on request ($)
  • Cribs & High chairs available in restaurant
  • Baby equipment and toy loan services :strollers, cribs, baby monitors, bottle sterilizers, bottle warmers, baby tubs, changing table, stepping stools and baby bathrobes
  • Children's Pool
  • Gerber baby food available in all restaurants and from room service

Nickelodeon Vacation Experience - Featuring signature Nickelodeon entertainment, themed kids clubs and daily Nickelodeon branded activities. Exclusive to Azul Hotels by Karisma, the Nickelodeon Vacation Experience will also include character dining and interactions with some of Nickelodeon's favorite characters including Dora the Explorer, Spongebob Square Pants and the Teenage Mutant Ninja Turtles.

Spa Facilities

  • Steam Room
  • Whirpool & Cool Plunge Pool
  • Sauna
  • Experience Shower
  • Relaxation Lounge

Spa Treatments

  • Hydrotherapy Ritual
  • Facials
  • Massage
  • Thai/Shiatsu/Deep Tissue
  • Reflexology
  • Aromatherapy
  • Sacred Stones
  • Holistic Rain Drop Spa
  • Body scrub
  • Body wrap
  • After Sun Treatment
  • Couples massage
  • Beachfront Sky Massage

Gourmet Honeymoon & Anniversary Package  - Complimentary when booking a 5 night stay or longer in a qualifying category
Qualifying categories: Oceanfront Jacuzzi Suite or higher

  • Private gourmet four course romantic candlelit dinner on the beach
  • Beachfront sky massage 2 X 1 offer
  • Chilled bottle of champagne delivered to room upon arrival
  • One night anniversary return stay voucher*
  • Complimentary use of Wi-Fi
  • 15% discount on spa services
  • Romantically decorated suite with rose petals, aroma therapy and candles following private dinner
  • Fresh tropical floral arrangement in room
  • Chef's special gourmet breakfast in bed morning after dinner requirements

Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in. Package can be reserved for use up to 30 days after wedding date for honeymoons and 30 days before and after wedding date for anniversaries. Available for purchase in lower categories for $750usd per couple. One massage must be purchased to receive one of equal or lesser value complimentary. One night return stay voucher valid for future stays of 5 nights or longer, non-transferable, holidays excluded and must be used within 395 days of check out date.

Package inclusions may vary without previous notice. Not combinable with any other promotion unless otherwise specified. Not valid for any reservations traveling with a group or wedding party. Offer is subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Azul Beach Hotel
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Azul Fives Hotel By Karisma
Predio El Limonar Fraccion 2 Xcalacoco, Municipio de Solidaridad, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.