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Azul Beach Resort Riviera Maya

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Azul Beach Resort Riviera Maya is a fabulous hotel with a great attention to detail. This is a smaller hotel and is great for couples looking to relax. Offers beach butler service and lobster dinners! There is a kids club, but some families might prefer a larger hotel with more facilities. On the flip side though, some families may like the more laid back atmosphere of this quaint hotel.


Overview

This unpretentious, boutique hotel offers an intimate atmosphere with stylish decor, innovative cuisine, creative drinks and some of the coolest services in the Riviera Maya. Azul Beach Resort Riviera Maya is perfect for couples or families seeking an alternative to the typical mega-resorts in the Mayan, this all-inclusive hotel focuses on personalized, quality service such as 24-hour room service, Beach Butler service and a variety of menu options such as all-lobster or low-carb dining. Recent renovations include refurbished rooms, 2 new restaurants, expanded Kids Club and a private rooftop terrace for Sky Weddings.

Location: Beachfront near Puerto Morelos, 25 minutes from Cancun, 20 minutes from Playa del Carmen and 15 minutes from the airport.


Highlights
  • Intimate resort on a private white-sand beach
  • Offering premium amenities like gourmet and specialty dining, beach butlers, rainfall showers and free Wi-Fi
  • Lots of fun for kids with Nickelodeon themed kids club and character dining experience, as well as a kids' gym and special spa treatments
  • Spacious suites with swim-up option
  • AAA's Four Diamond Award

tripadvisor Traveler Reviews
  • lorraine h : Doncaster, United Kingdom
Go elsewhere

On arrival given a dirty disgusting suite ,rusty shower grubby dirty furniture, dirty fridge etc ,looked at 2 more which were the same then the 4th which was very clean. It was raining when we arrived and during the night water was leaking in the room recepton said they would fix the next day they sent someone out but it was not fixed the entire 2 week, but our room was clean so we did not want to move into one of the dirty ones on offer. The room smelt very fusty but as i said clean so we put up with it. The restaurants were not gormet at all either in presentations or taste often served cold or luke warm ,the buffet restaurants were rubbish hardly any salad ,cheap meats, bland food , crap choice of desserts biscuits or proriferol no fruit or icecream on any of the days we ate there it was hard to make up a meal .Builing work down at the beach , infront of reception, and adjacent to the adult only pool at building 19 ,informed of this 48 hours before we left home , spoke to thomson agent who assured me that she had recently been at this resort and it would not affect me . Well yes it did it was annoying at the beach all day and to cover it up they turned the music up to ridiculous levels , and the beds on the beach are only 6 inch apart i have never seen anything like that in mexico ever you had to crawl up the beds and dont think you xan pull them out to give yourself space because you will have a security guard orderind you to put it back in line.Now the other building work we were not told about some blocks are having full renovations of rooms , while we were there buildin 3 ,4,5,6, and the noise is horrendous smashing tiles from walls and floors dragging materials in and out of the building workmen shouting above the noise drillin, banging smashing glass and porcelain bashing out the wooden balcony hammering and drilling putting in the new one all this going on around you in a semi circle with the pool in the centre where you have sat because you cant stand the noise at the beach.Pool at the beach on the day i went to use it was filthy, no fillters working clumps of scum floating on top hundreds of dead insects on top and even more on bottom dirtiest pool i have ever seen,On the last wednesday we were there we got up to silence around the pools have i gone deaf i thought, no of course not, karisma hierarchy were there for a meeting how do i know this i saw them walking around our block and asked them who they were when they told me i told other people at the pool and everyone let them have it,they said they were there because of all the complaints they were receiving so they got it first hand from the customers. Within 30 minutes of them leaving the building work started at this point i would have gone back to my suite but they were renovating the one next door. I WOULD NOT GO BACK TO THIS HOTEL IF IT WAS FREE !!!!!And this is my 11th time in mexico and 3rd karisma hotel and i have traveled to over 30 countries .TRUST ME STAY AWAY.

  • halfapint : Clacton
Beautiful grounds , beautiful beach .

I'm writing this review while still here. There are positive and negative points. I'll start with the positive .The hotel grounds are beautifully kept . The beach is amazing , very clean with plenty of sun beds. The swimming pools are lovely. The staff are friendly and always greet you when passing. A special mention to Rodrico the waiter very attentive & friendly, also Julio and Justina from the brasserie. The evening meals in the Brasserie are excellent especially the fillet steak . The oriola beach grill does an excellent salmon dish. The Italian Arezzo did an excellent rack of lamb .Breakfast is plentiful in either flavours or La Brasserie. Unfortunately there are quite a few negatives.There is a concierge block to each villa which we were unaware of until we met a concierge from another villa who explained this to us. (This could be down to tui rep not informing us ). The concierge I quote ( Dedicated in providing the highest quality of service) does not meet this criteria. We informed ours that our coffee maker was not working and the fridge was not stocked . Twice we had to go to her about this. They also did not book our reservation for evening dinner so we didnt get the time slot we asked for and had to change for another day. The sky bar never had any Heineken on tap and the Gin bar never had all the Gin cocktails available. Surely if you run out of something then it should be replenished the next day. House keeping is not 100% No T.bags refilled and the fridge not re- stocked.(although cleaned well).Pizza from room service was disgusting not cooked & tastless.There is no where to hang wet towels in the bathroom.The only place to get tea & coffee is either the Gin bar or the Kafeina juice bar. You can't get tea or coffee around the pools or beach. Also this is the first hotel we have been to that doesn't do ice cream.

  • Gagax5 :
Wedding

Awesome food @flavours & Brassiere. Staff are ALL AMAZING!!!! We stayed in villa 18 pool outside our sliding door. My son got injured and first aid guys were quick & amazing. Weather hot as hell. Beach ok very warm though. It's the cleanest resort I've ever been to. The food is excellent. Spider monkeys in their Own environment no cages just hanging out marvellous. Will definitely go back. Only issue wasCheck in/ out took too long. End at checkout hit u with s long survey, didn't want to do at that time. Take American $$$ as resort tells u to come back in an hour to get & NEVER had them. 40 of us no one got. They Pushed peso's. Buses at airport to resort & back on time that's a first.

  • plwtink : Winston Salem, North Carolina
Excellent service

We have enjoyed ourselves so much on this trip. The staff went out of their way to make us feel special and meet our needs!!Special mention goes to the pool butler's: Gaby, Luis, Erick, SANTIAGO (WOOHOO!!), and ENRIQUE 😊. Thanks for making our time on the beach so relaxing! Also, our room butler's PASQUEL and JULIO were so attentive and kind. Thanks again for being the best of the best!!! Our maid Maria Reyes kept our room in tip top shape and our snacks and waters stocked! You are the best Maria!The waiter Bernardo was so friendly and suggested fabulous meals and drinks. He always had a smile. We made sure to ask for him when possible at breakfast and lunch! My best suggestion is to always make friends with the staff and be kind and you will get kindness in return!! Can't go wrong at this resort!

  • raybenjamin517 : Maplewood, New Jersey
Not a Five Star Resort

I was greatly disappointed regarding my experience with Azul Five. I was at this resort from Aug. 23 to Aug. 31. My husband and I went to a sister resort last year where we had such a great experience we decided to become members and do a family vacation.First they couldn't find our transport reservation even though it was made months in advance and confirmed. The driver had us on his reservation but never made himself known as they are supposed to do by having a sign with our names on it and waiting outside of the airport to find us. That should have been by first hint at how this vacation was to proceed.My family booked a two bedroom sky suite which was awesome. The room was fantastic wish I could say the housekeeping was fantastic as well but No, I can't. Everyday we had to ask for items that were standard like wash cloths. Seriously, if you take them out of the room you should probably replace them.Room service was a joke. We used room service only once, we received the food in a timely manner, maybe because each order was missing something. When I asked about the missing items, I was told that they had run out. And no bothered to inform us to see maybe we could have an alternative item.As a member there are certain amenities that you received that are prearranged prior to arrival. All of our prearranged amenities some how were never communicated to the resort. Our concierge tried to accommodate but non of our options were available.The only thing that saved this trip were some fantastic people that made each day tolerable. Teodora and Juan from Flavours. Teodora is so warm, caring and engaging. Juan anticipated your every need and once he knew what you needed would have it ready before you even ask.The Pool Butlers, Erick, Luis and Gaby were fantastic. They were very attentive and good.Don't go to Sea Olive food is not that great and if you get David, run!! You will never get your food.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Welcome glass of sparkling wine for adults and slime smoothie for kids
  • 3 a la carte meals daily (full lobster and low fat/low carb menus included)
  • Snacks
  • Alcoholic and non-alcoholic beverages from a selection of domestic and international premium brands (10 am-1 am)
  • 24 hour room service
  • Mini-bar with international beer, water, soft drinks (refilled daily)
  • Beach butler service & use of beach cabanas
  • Complimentary Wi-Fi
  • Free International calls
  • Kids club
  • Kayaking
  • Stand up paddle boards
  • Boogie boards
  • Introductory scuba diving lesson in pool
  • Fitness facilities
  • Yoga
  • Table games
  • Dance lessons
  • Spanish lessons
  • Cooking & tequila tasting lessons
  • Day and night activities
  • Nightly entertainment
  • 148 suites
  • 5 a la carte restaurants
  • 4 bars/lounges 
  • 4 pools including children's pool
  • Fitness facilities
  • Scuba rentals (fee)
  • Free Wi-Fi throughout resort
  • Currency exchange 
  • ATM
  • Spa services (fee)
  • Shops
  • 24 hr medical service (fee)
  • Special children amenities available (fee)
  • Laundry and dry cleaning services (fee)

Deluxe Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Balcony or Terrace
  • Air-conditioned
  • DVD player
  • Hair dryer
  • Coffee/tea maker
  • In-room safe
  • Flat screen satellite TV
  • Iron & Ironing board
  • 1 King or 2 Double beds 
  • Bathroom
  • Garden view or Sea view
  • Direct dial telephone
  • Alarm clock radio
  • Shower
  • Mini-bar (re-stocked daily)
  • Connecting rooms available on request
  • iPod docking station

Jacuzzi Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 2 double beds
  • Flat screen satellite TV
  • Shower
  • Hair dryer 
  • In-room safe
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Jacuzzi
  • Balcony or Terrace

Jacuzzi Swim-up Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 2 double beds
  • Flat screen satellite TV
  • Shower
  • Hair dryer
  • In-room safe 
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Jacuzzi
  • Direct Swim-out access 
  • Balcony or Terrace

Family Suite

  • Maximum Number of Adults 2
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • 1 King bed
  • Flat screen satellite TV
  • Shower
  • Hair dryer
  • In-room safe 
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Sofa bed for 3 children
  • Jacuzzi
  • Balcony or Terrace
  • Children occupying this room category must be under the age of 12 years old

Family Swim-up Suite

  • Maximum Number of Adults 2
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • 1 King bed
  • Sofa bed for 3 children
  • Balcony or Terrace
  • Direct Swim-out access 
  • Air-conditioned
  • Flat screen satellite TV
  • Shower 
  • Hair dryer
  • In-room safe
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • Jacuzzi
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Children occupying this room category must be under the age of 12 years old

Restaurants

Blue International Restaurant

  • à la carte for breakfast, lunch and dinner
  • International & Mexican
  • Dress code: Casual; Formal dress code for dinner
  • Kids Menu available

Chil Restaurant

  • à la carte for lunch
  • International cuisine
  • Dress code: Casual
  • Kids Menu available

Tainan Restaurant

  • à la carte for dinner
  • Asian
  • Dress code: Formal 
  • Kids Menu available

Roma Family Restaurant

  • à la carte for dinner
  • Italian
  • Dress code: Formal 
  • Wine selection
  • Kids Menu available

Latino Restaurant

  • à la carte for dinner
  • Latin American
  • Kids Menu available
  • Dress code: Formal 

Scoop 

  • Ice Cream and Coffee Shop

Bars

  • Aquanox Poolside Bar
  • Chil Poolside Bar
  • Agavero Tequila Lounge
  • Bubble Swim-up Bar


Child Policy - Children 0-2 years old free, children from 3-12 years old pay special rates. Valid when sharing a room with 2 paying adults.

For the Kids

  • Kids Club for Ages 4-12
  • Exclusive MY GYM programs
  • Sandcastle building
  • Video games
  • Arts and Crafts
  • Waterballoon fight
  • Face painting
  • Beach toys
  • Beach games
  • Family movie screening
  • Babysitting available on request ($)
  • Cribs & High chairs available in restaurant
  • Baby equipment and toy loan services :strollers, cribs, baby monitors, bottle sterilizers, bottle warmers, baby tubs, changing table, stepping stools and baby bathrobes
  • Children's Pool
  • Gerber baby food available in all restaurants and from room service

Nickelodeon Vacation Experience - Featuring signature Nickelodeon entertainment, themed kids clubs and daily Nickelodeon branded activities. Exclusive to Azul Hotels by Karisma, the Nickelodeon Vacation Experience will also include character dining and interactions with some of Nickelodeon's favorite characters including Dora the Explorer, Spongebob Square Pants and the Teenage Mutant Ninja Turtles.

Spa Facilities

  • Steam Room
  • Whirpool & Cool Plunge Pool
  • Sauna
  • Experience Shower
  • Relaxation Lounge

Spa Treatments

  • Hydrotherapy Ritual
  • Facials
  • Massage
  • Thai/Shiatsu/Deep Tissue
  • Reflexology
  • Aromatherapy
  • Sacred Stones
  • Holistic Rain Drop Spa
  • Body scrub
  • Body wrap
  • After Sun Treatment
  • Couples massage
  • Beachfront Sky Massage

Gourmet Honeymoon & Anniversary Package  - Complimentary when booking a 5 night stay or longer in a qualifying category
Qualifying categories: Oceanfront Jacuzzi Suite or higher

  • Private gourmet four course romantic candlelit dinner on the beach
  • Beachfront sky massage 2 X 1 offer
  • Chilled bottle of champagne delivered to room upon arrival
  • One night anniversary return stay voucher*
  • Complimentary use of Wi-Fi
  • 15% discount on spa services
  • Romantically decorated suite with rose petals, aroma therapy and candles following private dinner
  • Fresh tropical floral arrangement in room
  • Chef's special gourmet breakfast in bed morning after dinner requirements

Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in. Package can be reserved for use up to 30 days after wedding date for honeymoons and 30 days before and after wedding date for anniversaries. Available for purchase in lower categories for $750usd per couple. One massage must be purchased to receive one of equal or lesser value complimentary. One night return stay voucher valid for future stays of 5 nights or longer, non-transferable, holidays excluded and must be used within 395 days of check out date.

Package inclusions may vary without previous notice. Not combinable with any other promotion unless otherwise specified. Not valid for any reservations traveling with a group or wedding party. Offer is subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Azul Beach Resort Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Azul Fives Hotel By Karisma
Predio El Limonar Fraccion 2 Xcalacoco, Municipio de Solidaridad, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.