Azul Beach Resort Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Azul Beach Resort Riviera Maya is a fabulous hotel with a great attention to detail. This is a smaller hotel and is great for couples looking to relax. Offers beach butler service and lobster dinners! There is a kids club, but some families might prefer a larger hotel with more facilities. On the flip side though, some families may like the more laid back atmosphere of this quaint hotel.


Overview

This unpretentious, boutique hotel offers an intimate atmosphere with stylish decor, innovative cuisine, creative drinks and some of the coolest services in the Riviera Maya. Azul Beach Resort Riviera Maya is perfect for couples or families seeking an alternative to the typical mega-resorts in the Mayan, this all-inclusive hotel focuses on personalized, quality service such as 24-hour room service, Beach Butler service and a variety of menu options such as all-lobster or low-carb dining. Recent renovations include refurbished rooms, 2 new restaurants, expanded Kids Club and a private rooftop terrace for Sky Weddings.

Location: Beachfront near Puerto Morelos, 25 minutes from Cancun, 20 minutes from Playa del Carmen and 15 minutes from the airport.


Highlights
  • Intimate resort on a private white-sand beach
  • Offering premium amenities like gourmet and specialty dining, beach butlers, rainfall showers and free Wi-Fi
  • Lots of fun for kids with Nickelodeon themed kids club and character dining experience, as well as a kids' gym and special spa treatments
  • Spacious suites with swim-up option
  • AAA's Four Diamond Award

tripadvisor Traveler Reviews
  • Jeremy A :
Osven - our butler - made our stay the best

My review is for Azul Beach the Fives. We traveled in the middle of December. This was our second time to a Karisma resort. The resort was very beautiful, and I loved the fact that you could see the people working on improvements and maintenance. One of our biggest issues with our 3 Bedroom Suite was that the hot water was not working. Osven, our butler, made our stay the best stay it could be. After maintenance did not find any issues, we brought it up to Osven who quickly resolved our issue. Osven was always ready to help us and he is the reason for my 5 Star review. He helped us with booking our restaurants in the evening, making sure we were prepared for our tours off the resort grounds, and even brought us some Tequila and snacks for when we were hanging out by the pool or in our room. Osven was there for us when we needed a shuttle around the area too! Thank you so much Osven. You were the reason for our awesome vacation. The pools were pretty cold, but I was able to get adjusted to it in about 5 minutes or so. It felt like the Ocean was warmer than the pool. It's unfortunate that the bar by the main pool is not a swim up bar (although there are a few swim up bars scatter across the property). The staff were awesome, although they did seem a bit shorthanded. There were times that we were waiting an extended time just to place our order for food, and one time we were waiting to get seated for about 5 minutes before the host showed up. Luckily, we are on vacation and didn't have a time crunch. The food was delicious. I tried so many different items from each of the dinner restaurants. I was so impressed with their Asian and Thai food that I ordered a seconds! All in all, I would totally go back, although I would want to make sure that they are properly staffed, so that I could have more time to rest, relax, and enjoy my vacation. I highly recommend getting a butler if you can since the butler is there to make sure you are happy.

  • leahs930 : Mukwonago, United States
Family Fun Vacation

My family stayed at the resort for 8 days. We stayed in the 2 bedroom sky suite. It was beautiful. Our suite faced the ocean and we could sit on the roof top and enjoy Jacuzzi and sun tanning. The food was good, but some of it seemed to be served frequently and variety could be improved. The staff was al very very helpful. When we arrived our bags were taken to our room, the check in process was very quick and then we were escorted to our room. The pools and beach are beautiful and even though the resort was full it never felt like it was crowded. The only complaint we had was that the refrigerator was not always stocked with water, beer, etc. We would have to call the front desk at times to get refilled. We have had friends that have stayed at this resort prior and it was recommended to us. I am very glad we chose this resort it was a wonderful vacation and being this was our first time in Mexico, it was a great experience.

  • travelmate1985 : Saskatoon, Canada
Stolen items

We came to this resort for a wedding and when we arrived it looked very nice. Our bags were left out front while we checked in. My wife went to the suitcase to grab her phone from the area my watches and sunglasses were. After check in we noticed are bags were taken already and they told us the bags would arrive after we got to the room. The bags came in and we put our shorts on to head to the beach. Went to grab my sunglasses and they were gone as well as 2 watches that were their an hour before. After speaking with the front desk they came to our room to look at our things like we had hid them and treated us criminals. The also wanted us to pick a bellman out of a line up. After dealing with the manger and Pricilla for 3 days they said they would do nothing to resolve the situation and that’s why the 1 star review. if they would have compensated a excursion or anything along those lines I would have left a 5 since it is a very nice place and I came across One bad person

  • The M : Vancouver, Canada
Not great

Food, the grounds, and housekeeping were good.The air conditioner unit worked only the 1st day. We asked for it to be looked at and someone did. They hit a few buttons on the controller said "it was fixed now" but it was not. We called several times and were ignored; no one even came to look at it again. We had to sleep with our windows open. Each night when we were showering for dinner it was unbearable, and very difficult to get ready since we were sweating the whole time.We found the dinner reservation system horrible. I spent a couple of hours one day going to the concierge building to be told to come back again, and again, and again to find out if I even had a reservation that night. It was very inconvienent as I would rather have been enjoying the beach. Also, each time we arrived at the regular restaurants we were asked if we had a reservation but we had been told these were restaurants we could not reserve at! Were some special guests given the privilege of reserving at all of the restaurants?This was our fourth time in Mexico, our first stay at a 5 star resort, and found it the least enjoyable of the four. We spent more for the Azul Fives and it was definitely not worth the extra money. Given our experience we would not recommend the resort.

  • Ramon V : Victorville, California
Guys Trip after convention

Nice hotel, astheticaly pleasing, nice space. Bungalow type with free standing building. Stayed at Villa number 8 and so did friends. ,2 to 3 people Max per room. Got mid rate, added $90 for all inclusive per person. Good deal overall. Great gourmet food at every turn. Work the trip but be aware... family type atmosphere, not for singles mostly. Needs more bars and nightlife.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Welcome glass of sparkling wine for adults and slime smoothie for kids
  • 3 a la carte meals daily (full lobster and low fat/low carb menus included)
  • Snacks
  • Alcoholic and non-alcoholic beverages from a selection of domestic and international premium brands (10 am-1 am)
  • 24 hour room service
  • Mini-bar with international beer, water, soft drinks (refilled daily)
  • Beach butler service & use of beach cabanas
  • Complimentary Wi-Fi
  • Free International calls
  • Kids club
  • Kayaking
  • Stand up paddle boards
  • Boogie boards
  • Introductory scuba diving lesson in pool
  • Fitness facilities
  • Yoga
  • Table games
  • Dance lessons
  • Spanish lessons
  • Cooking & tequila tasting lessons
  • Day and night activities
  • Nightly entertainment
  • 148 suites
  • 5 a la carte restaurants
  • 4 bars/lounges 
  • 4 pools including children's pool
  • Fitness facilities
  • Scuba rentals (fee)
  • Free Wi-Fi throughout resort
  • Currency exchange 
  • ATM
  • Spa services (fee)
  • Shops
  • 24 hr medical service (fee)
  • Special children amenities available (fee)
  • Laundry and dry cleaning services (fee)

Deluxe Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Balcony or Terrace
  • Air-conditioned
  • DVD player
  • Hair dryer
  • Coffee/tea maker
  • In-room safe
  • Flat screen satellite TV
  • Iron & Ironing board
  • 1 King or 2 Double beds 
  • Bathroom
  • Garden view or Sea view
  • Direct dial telephone
  • Alarm clock radio
  • Shower
  • Mini-bar (re-stocked daily)
  • Connecting rooms available on request
  • iPod docking station

Jacuzzi Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 2 double beds
  • Flat screen satellite TV
  • Shower
  • Hair dryer 
  • In-room safe
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Jacuzzi
  • Balcony or Terrace

Jacuzzi Swim-up Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 2 double beds
  • Flat screen satellite TV
  • Shower
  • Hair dryer
  • In-room safe 
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Jacuzzi
  • Direct Swim-out access 
  • Balcony or Terrace

Family Suite

  • Maximum Number of Adults 2
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • 1 King bed
  • Flat screen satellite TV
  • Shower
  • Hair dryer
  • In-room safe 
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Sofa bed for 3 children
  • Jacuzzi
  • Balcony or Terrace
  • Children occupying this room category must be under the age of 12 years old

Family Swim-up Suite

  • Maximum Number of Adults 2
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • 1 King bed
  • Sofa bed for 3 children
  • Balcony or Terrace
  • Direct Swim-out access 
  • Air-conditioned
  • Flat screen satellite TV
  • Shower 
  • Hair dryer
  • In-room safe
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • Jacuzzi
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Children occupying this room category must be under the age of 12 years old

Restaurants

Blue International Restaurant

  • à la carte for breakfast, lunch and dinner
  • International & Mexican
  • Dress code: Casual; Formal dress code for dinner
  • Kids Menu available

Chil Restaurant

  • à la carte for lunch
  • International cuisine
  • Dress code: Casual
  • Kids Menu available

Tainan Restaurant

  • à la carte for dinner
  • Asian
  • Dress code: Formal 
  • Kids Menu available

Roma Family Restaurant

  • à la carte for dinner
  • Italian
  • Dress code: Formal 
  • Wine selection
  • Kids Menu available

Latino Restaurant

  • à la carte for dinner
  • Latin American
  • Kids Menu available
  • Dress code: Formal 

Scoop 

  • Ice Cream and Coffee Shop

Bars

  • Aquanox Poolside Bar
  • Chil Poolside Bar
  • Agavero Tequila Lounge
  • Bubble Swim-up Bar


Child Policy - Children 0-2 years old free, children from 3-12 years old pay special rates. Valid when sharing a room with 2 paying adults.

For the Kids

  • Kids Club for Ages 4-12
  • Exclusive MY GYM programs
  • Sandcastle building
  • Video games
  • Arts and Crafts
  • Waterballoon fight
  • Face painting
  • Beach toys
  • Beach games
  • Family movie screening
  • Babysitting available on request ($)
  • Cribs & High chairs available in restaurant
  • Baby equipment and toy loan services :strollers, cribs, baby monitors, bottle sterilizers, bottle warmers, baby tubs, changing table, stepping stools and baby bathrobes
  • Children's Pool
  • Gerber baby food available in all restaurants and from room service

Nickelodeon Vacation Experience - Featuring signature Nickelodeon entertainment, themed kids clubs and daily Nickelodeon branded activities. Exclusive to Azul Hotels by Karisma, the Nickelodeon Vacation Experience will also include character dining and interactions with some of Nickelodeon's favorite characters including Dora the Explorer, Spongebob Square Pants and the Teenage Mutant Ninja Turtles.

Spa Facilities

  • Steam Room
  • Whirpool & Cool Plunge Pool
  • Sauna
  • Experience Shower
  • Relaxation Lounge

Spa Treatments

  • Hydrotherapy Ritual
  • Facials
  • Massage
  • Thai/Shiatsu/Deep Tissue
  • Reflexology
  • Aromatherapy
  • Sacred Stones
  • Holistic Rain Drop Spa
  • Body scrub
  • Body wrap
  • After Sun Treatment
  • Couples massage
  • Beachfront Sky Massage

Gourmet Honeymoon & Anniversary Package  - Complimentary when booking a 5 night stay or longer in a qualifying category
Qualifying categories: Oceanfront Jacuzzi Suite or higher

  • Private gourmet four course romantic candlelit dinner on the beach
  • Beachfront sky massage 2 X 1 offer
  • Chilled bottle of champagne delivered to room upon arrival
  • One night anniversary return stay voucher*
  • Complimentary use of Wi-Fi
  • 15% discount on spa services
  • Romantically decorated suite with rose petals, aroma therapy and candles following private dinner
  • Fresh tropical floral arrangement in room
  • Chef's special gourmet breakfast in bed morning after dinner requirements

Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in. Package can be reserved for use up to 30 days after wedding date for honeymoons and 30 days before and after wedding date for anniversaries. Available for purchase in lower categories for $750usd per couple. One massage must be purchased to receive one of equal or lesser value complimentary. One night return stay voucher valid for future stays of 5 nights or longer, non-transferable, holidays excluded and must be used within 395 days of check out date.

Package inclusions may vary without previous notice. Not combinable with any other promotion unless otherwise specified. Not valid for any reservations traveling with a group or wedding party. Offer is subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Azul Beach Resort Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Azul Fives Hotel By Karisma
Predio El Limonar Fraccion 2 Xcalacoco, Municipio de Solidaridad, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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