Azul Beach Resort Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Azul Beach Resort Riviera Maya is a fabulous hotel with a great attention to detail. This is a smaller hotel and is great for couples looking to relax. Offers beach butler service and lobster dinners! There is a kids club, but some families might prefer a larger hotel with more facilities. On the flip side though, some families may like the more laid back atmosphere of this quaint hotel.


Overview

This unpretentious, boutique hotel offers an intimate atmosphere with stylish decor, innovative cuisine, creative drinks and some of the coolest services in the Riviera Maya. Azul Beach Resort Riviera Maya is perfect for couples or families seeking an alternative to the typical mega-resorts in the Mayan, this all-inclusive hotel focuses on personalized, quality service such as 24-hour room service, Beach Butler service and a variety of menu options such as all-lobster or low-carb dining. Recent renovations include refurbished rooms, 2 new restaurants, expanded Kids Club and a private rooftop terrace for Sky Weddings.

Location: Beachfront near Puerto Morelos, 25 minutes from Cancun, 20 minutes from Playa del Carmen and 15 minutes from the airport.


Highlights
  • Intimate resort on a private white-sand beach
  • Offering premium amenities like gourmet and specialty dining, beach butlers, rainfall showers and free Wi-Fi
  • Lots of fun for kids with Nickelodeon themed kids club and character dining experience, as well as a kids' gym and special spa treatments
  • Spacious suites with swim-up option
  • AAA's Four Diamond Award

tripadvisor Traveler Reviews
  • rosetravel2017 : Toronto, Canada
Room Issues

The resort is beautiful. But we have had one issue after the next with our room. Culminating in the telephone in our room not working. We have asked three times for a new phone. It has not worked for our entire stat and is yet to be fixed or replaced. Very frustrating and ultimately disappointing. It is our last night and still the phone does not work and the mini bar has not been restocked. I guess it comes down to expectations. To which ours have not been met.

  • Nicole B :
#azulthefives #airtransat #thebutlers #playadecarmen #mexico #options plus

This is something I never do but because it was so over the top I had to do a review #azulthefivesresortThrough #airtransat It was by far the most amazing trip we have ever been on. From the airline;options plus is worth every penny. The food, the atmosphere, the cleanliness, the beach, the adult pool, our room.....it was absolutely beaufull! The view on the Bali bedswas insanely gorgeous. We had 6 butlers that made our stay extremely easy and enjoyable. We did not have to lift a finger the entire week. The names of our team of butlers were#Brandon Fernandez#Alfonso Avilés#Pedro Saldaña #Enrique Leyva#Joel Baltazar & #Francisco HuertaI cant say enough about these 6 men We will definitely be back there for our next vacation very soon !!

  • carrie a : Hagerstown, Maryland
Great food, amenities, and service. Super clean

After visiting many other all inclusive resorts... azul fives has it all. Beach is gorgeous. Many pools with different environments and activities for kids. This was our first resort with kids. They were very accommodating. We had the best butler... Jonathan Jiminec (sp?). He was a pleasure and took care of all the details. When the pool entertainment staff did activities for kids by the pool, they had a blast. My only improvement opportunity idea is to increase pool activities. Every restaurant had great food and service. If they didn’t have something they would go get it. Loved the beds and pillows. Super clean. The rating below won’t allow me to select a rating.

  • S6447IRmicheleh : Kirkland Lake, Canada
Perfection, Second Time Around

Once again, we came to Azuls The Five for a great holiday...and #AzulsTheFive delivered...what an amazing resort with the most Friendliest staff! We were in Villa 1711-1, very nice room overlooking the pool and new Mexican restaurant. The only restaurant we have not tried yet is the Japanese. However, all other restaurants are Fantastic! I am a very fussy eater...the chicken was exceptional in all restaurants, and my husband said steak was just like home(Canada.) There are a few staff that we would like to mention, first, our flight #Airtransat was Awesome...club seating, perfect and flight attendants were spectacular. From there, mornings we ate breakfast at Flavours...excellent...staff were terrific. The French Restaurant, Pedro was so charming and made our dinner there very special. Jorge at the Italian Restaurant was nothing short of Awesome. He recommended some Mexican wines, which we just loved. Jorge was so happy to see us twice at his restaurant that he sure did give us an absolutely amazing and memorable dinner. He was Awesome..what a great gentleman he is! Sea Olive we also ate twice at, once for their outside dining and then inside..the young fella who served outside and most helpful at recommending different choices for dinner...for our indoor night dining, Angel was funny and made us enjoy the restaurant even more. The Mexican Restaurant was really Awesome...I feel so bad, but I misplaced our servers name..he was great to recommend such an Awesome Dinner! Also, (spelled wrong) but, Alexander - Bar Server was such a fantastic guy! He was always there to make sure we were fine with drinks and snacks. He explained about Tequila and we enjoyed his recommendations for that particular drink...wow...lol...it was good!! Thanks Alexander for a super fun time-You're Awesome! April-Head Concierge, was fabulous..she made sure that we were taken care of and noted that we were here a second time..she welcomed us "Home!" She also made sure that we were VIP with the extra amenities. In the Prestige Club, Brenda, Denis and Talia were excellent at explaining about thier program. We went to the spa,, and Aida was fantastic. Susana was my massage therapist...nothing short of Excellent!! Loved every minute at the spa! Samuel, Bell Boy, was so caring and made sure that we were well taken care of! What an Awesome young man! I believe he is training with Henry, who is showing Samuel the ropes...and is done in such a professional yet friendly and compassionate manner. Samuel, again, was another Awesome young man! Lastly, and more importantly, our Friend/Bell Boy Henry Briceno Lopez is truly one of the reasons we came back. OMG, he is just such an Amazing person...always making sure that we are taken care of all over the resort and and the beach!! He taught us so much about Mexico that we are just in love with every amazing part of Riviera Maya and Mexico itself. Henry truly is our friend and such an amazing employee at Azuls...they(Azuls) are very lucky to have him and all of the above mentioned employees...they make the resort one that wants you to never leave...and come back to!! #AzulstheFive is lucky to have such amazing staff, they(Azuls) certainly live up to their resort name...The Best! Thank You to all and To Azuls for another Awesome Holiday..we'll Be Back!😊

  • patti b : Hamilton, Canada
A Natural Paradise

The Azul Fives is a beautiful resort that features the natural surroundings. The grounds are nicely maintained. the plant and animal life is abundant and the beach is glorious. My personal favourite was to walk along the boardwalk through the cenote where you could spot monkeys and a variety of other animals and birds. The restaurants were all excellent with a wide variety of choice. The staff were very genuine always with a ready smile and always eager to please. This is a fabulous resort!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Welcome glass of sparkling wine for adults and slime smoothie for kids
  • 3 a la carte meals daily (full lobster and low fat/low carb menus included)
  • Snacks
  • Alcoholic and non-alcoholic beverages from a selection of domestic and international premium brands (10 am-1 am)
  • 24 hour room service
  • Mini-bar with international beer, water, soft drinks (refilled daily)
  • Beach butler service & use of beach cabanas
  • Complimentary Wi-Fi
  • Free International calls
  • Kids club
  • Kayaking
  • Stand up paddle boards
  • Boogie boards
  • Introductory scuba diving lesson in pool
  • Fitness facilities
  • Yoga
  • Table games
  • Dance lessons
  • Spanish lessons
  • Cooking & tequila tasting lessons
  • Day and night activities
  • Nightly entertainment
  • 148 suites
  • 5 a la carte restaurants
  • 4 bars/lounges 
  • 4 pools including children's pool
  • Fitness facilities
  • Scuba rentals (fee)
  • Free Wi-Fi throughout resort
  • Currency exchange 
  • ATM
  • Spa services (fee)
  • Shops
  • 24 hr medical service (fee)
  • Special children amenities available (fee)
  • Laundry and dry cleaning services (fee)

Deluxe Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Balcony or Terrace
  • Air-conditioned
  • DVD player
  • Hair dryer
  • Coffee/tea maker
  • In-room safe
  • Flat screen satellite TV
  • Iron & Ironing board
  • 1 King or 2 Double beds 
  • Bathroom
  • Garden view or Sea view
  • Direct dial telephone
  • Alarm clock radio
  • Shower
  • Mini-bar (re-stocked daily)
  • Connecting rooms available on request
  • iPod docking station

Jacuzzi Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 2 double beds
  • Flat screen satellite TV
  • Shower
  • Hair dryer 
  • In-room safe
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Jacuzzi
  • Balcony or Terrace

Jacuzzi Swim-up Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 2 double beds
  • Flat screen satellite TV
  • Shower
  • Hair dryer
  • In-room safe 
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Jacuzzi
  • Direct Swim-out access 
  • Balcony or Terrace

Family Suite

  • Maximum Number of Adults 2
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • 1 King bed
  • Flat screen satellite TV
  • Shower
  • Hair dryer
  • In-room safe 
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Sofa bed for 3 children
  • Jacuzzi
  • Balcony or Terrace
  • Children occupying this room category must be under the age of 12 years old

Family Swim-up Suite

  • Maximum Number of Adults 2
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • 1 King bed
  • Sofa bed for 3 children
  • Balcony or Terrace
  • Direct Swim-out access 
  • Air-conditioned
  • Flat screen satellite TV
  • Shower 
  • Hair dryer
  • In-room safe
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • Jacuzzi
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Children occupying this room category must be under the age of 12 years old

Restaurants

Blue International Restaurant

  • à la carte for breakfast, lunch and dinner
  • International & Mexican
  • Dress code: Casual; Formal dress code for dinner
  • Kids Menu available

Chil Restaurant

  • à la carte for lunch
  • International cuisine
  • Dress code: Casual
  • Kids Menu available

Tainan Restaurant

  • à la carte for dinner
  • Asian
  • Dress code: Formal 
  • Kids Menu available

Roma Family Restaurant

  • à la carte for dinner
  • Italian
  • Dress code: Formal 
  • Wine selection
  • Kids Menu available

Latino Restaurant

  • à la carte for dinner
  • Latin American
  • Kids Menu available
  • Dress code: Formal 

Scoop 

  • Ice Cream and Coffee Shop

Bars

  • Aquanox Poolside Bar
  • Chil Poolside Bar
  • Agavero Tequila Lounge
  • Bubble Swim-up Bar


Child Policy - Children 0-2 years old free, children from 3-12 years old pay special rates. Valid when sharing a room with 2 paying adults.

For the Kids

  • Kids Club for Ages 4-12
  • Exclusive MY GYM programs
  • Sandcastle building
  • Video games
  • Arts and Crafts
  • Waterballoon fight
  • Face painting
  • Beach toys
  • Beach games
  • Family movie screening
  • Babysitting available on request ($)
  • Cribs & High chairs available in restaurant
  • Baby equipment and toy loan services :strollers, cribs, baby monitors, bottle sterilizers, bottle warmers, baby tubs, changing table, stepping stools and baby bathrobes
  • Children's Pool
  • Gerber baby food available in all restaurants and from room service

Nickelodeon Vacation Experience - Featuring signature Nickelodeon entertainment, themed kids clubs and daily Nickelodeon branded activities. Exclusive to Azul Hotels by Karisma, the Nickelodeon Vacation Experience will also include character dining and interactions with some of Nickelodeon's favorite characters including Dora the Explorer, Spongebob Square Pants and the Teenage Mutant Ninja Turtles.

Spa Facilities

  • Steam Room
  • Whirpool & Cool Plunge Pool
  • Sauna
  • Experience Shower
  • Relaxation Lounge

Spa Treatments

  • Hydrotherapy Ritual
  • Facials
  • Massage
  • Thai/Shiatsu/Deep Tissue
  • Reflexology
  • Aromatherapy
  • Sacred Stones
  • Holistic Rain Drop Spa
  • Body scrub
  • Body wrap
  • After Sun Treatment
  • Couples massage
  • Beachfront Sky Massage

Gourmet Honeymoon & Anniversary Package  - Complimentary when booking a 5 night stay or longer in a qualifying category
Qualifying categories: Oceanfront Jacuzzi Suite or higher

  • Private gourmet four course romantic candlelit dinner on the beach
  • Beachfront sky massage 2 X 1 offer
  • Chilled bottle of champagne delivered to room upon arrival
  • One night anniversary return stay voucher*
  • Complimentary use of Wi-Fi
  • 15% discount on spa services
  • Romantically decorated suite with rose petals, aroma therapy and candles following private dinner
  • Fresh tropical floral arrangement in room
  • Chef's special gourmet breakfast in bed morning after dinner requirements

Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in. Package can be reserved for use up to 30 days after wedding date for honeymoons and 30 days before and after wedding date for anniversaries. Available for purchase in lower categories for $750usd per couple. One massage must be purchased to receive one of equal or lesser value complimentary. One night return stay voucher valid for future stays of 5 nights or longer, non-transferable, holidays excluded and must be used within 395 days of check out date.

Package inclusions may vary without previous notice. Not combinable with any other promotion unless otherwise specified. Not valid for any reservations traveling with a group or wedding party. Offer is subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Azul Beach Resort Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Azul Fives Hotel By Karisma
Predio El Limonar Fraccion 2 Xcalacoco, Municipio de Solidaridad, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.