Azul Beach Resort Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Azul Beach Resort Riviera Maya is a fabulous hotel with a great attention to detail. This is a smaller hotel and is great for couples looking to relax. Offers beach butler service and lobster dinners! There is a kids club, but some families might prefer a larger hotel with more facilities. On the flip side though, some families may like the more laid back atmosphere of this quaint hotel.


Overview

This unpretentious, boutique hotel offers an intimate atmosphere with stylish decor, innovative cuisine, creative drinks and some of the coolest services in the Riviera Maya. Azul Beach Resort Riviera Maya is perfect for couples or families seeking an alternative to the typical mega-resorts in the Mayan, this all-inclusive hotel focuses on personalized, quality service such as 24-hour room service, Beach Butler service and a variety of menu options such as all-lobster or low-carb dining. Recent renovations include refurbished rooms, 2 new restaurants, expanded Kids Club and a private rooftop terrace for Sky Weddings.

Location: Beachfront near Puerto Morelos, 25 minutes from Cancun, 20 minutes from Playa del Carmen and 15 minutes from the airport.


Highlights
  • Intimate resort on a private white-sand beach
  • Offering premium amenities like gourmet and specialty dining, beach butlers, rainfall showers and free Wi-Fi
  • Lots of fun for kids with Nickelodeon themed kids club and character dining experience, as well as a kids' gym and special spa treatments
  • Spacious suites with swim-up option
  • AAA's Four Diamond Award

tripadvisor Traveler Reviews
  • 831arnoldg :
The Fives Trip

Our stay began with the power to the resort being out resulting in delays in getting in to our room. Once power was restored we were able to enjoy the pools, restaurants, and pool bars. Sushi bar was excellent. Not a good experience at Sea Olive. Waited approximately an hour before our meal was served. Spoke to the manager about the situation. He provided us a bottle of wine for our trouble. Patricia and Brenda were excellent concierges. Arturo at the pool bar was a great bartender, conversationalist, and comedian. Muchas gracias Arturo. One big negative; we had some articles stolen/removed from our day bed at the beach. Reported it. Articles not recovered. Room was excellent. Roof top terrace was wonderful.

  • Tim T :
People Make the Difference

The food and staff are amazing. You will likely get to know several of the team members by the end of the trip. There is a lot of walking, especially to the beach. Unfortunately, I had a bum leg. The shuttle cart team had me covered, picking me up where ever I was at. The 1910 Cantina is worth an extended visit. This includes the Tequila tasting which provided an excellent history lesson. Sergio and Juan truly have a command of the place with their deep knowledge and respect for people.If anything was lacking, it would be a centralized place to gather. Sadly, we had a rain day, and a covered lobby area to play cards and visit with other guests would have been nice. There are plenty of little places, but not a large covered centralized location.No regrets, it was a great trip and we would do it again.

  • Cescabb : Beverly Hills, California
Outstanding Hospitality-Service-Cleanliness-Food-Endless Fun

We would like to give a warm and biggest thank you to, "Manuel & Javier" from Flavours restaurant, "Martin Perez Zuz & Jose" from Brusserie restaurant, "Sabina & Brandon" (both chef) from Brasserie restaurant, "Alejandro" manager from Brasserie restaurant and Justin, "Elia Lopez - housekeeping" You all have gone above and beyond to make sure our family have the most extraordinary and memorial experience and you all have succeeded. We loved the stories you all shared with us, the little things like remembering what we each like considering how many people you have to take care of each and every day, the constant bright and warm smiles every time you all see us and so many more. We also would like to give our thanks to each and every staff that we encountered but didn't get a change to catch all your names. The food was wonderful, so many options to choose from and always something to do. The nightly music entertainment was terrific. We love you Azul Beach Resort and we can't wait to come back soon. God bless each and everyone of you. Thank you for all your hard work and dedication. You are all greatly appreciated.

  • Lemonslove : Colorado
Great family vacation

This is a great place to go with the family, especially kids. The beach is fun the water is great. They have done a lot to make it better since I was there 4 years ago, and it shows! They even rake off and bury all the seaweed that has washed up on shore on a daily basis! The pool entertainment guys, Allen and Roman were really fantastic at making sure everyone was having fun. The service was excellent everywhere! Special mentions must go out to Cesar, our waiter at the beach, Benny, the shuttle driver and everyone at the restaurants. The only thing this resort needs is some need nightlife and a place to go dancing!

  • Gabby E :
Awesome after some minor details

Check - In: We had 30 people in our group as we were coming for a wedding. I knew it might be hectic since there were so many of us, they seemed to handle it pretty well except for a few things. Two of our guests needed a bedroom with two bed and were told there were none for them as they had assumed they were a couple, however it was fixed within a matter of hours and they got one bed pulled into their existing room it was cramped but it worked. Then there was our check in we went last as we were the bride and groom and were supposed to get a letter. The staff had no idea that our group was the wedding group nor that we were the bride and groom. We also had received confirmation that we would be upgraded to a sky suite once we got there (thankfully I printed off the email) because no one wanted to honor that and I was told I'd have to wait until almost the end of my trip to get moved to a sky suite. My travel agent thankfully also had the email and sent it to all the managers and I was moved the next day but needless to say after 6 hours of travel and 1 hour of waiting it was a bit frustrating and not the greatest start to my week as no one wanted to help until management was called. The rooms - The first room we got was amazing and the sky suite was also amazing, it was in the brand new villa 19 and the rooms are clean and modern. The only down side to the rooms was the key issue within Villa 19 the rooms keys for some of our guests that were placed in a room that had 3 other rooms kept needing to get redone one of our guests had to get it redone over 10 times until finally the main door was just left open. Gabriela our housekeeper was amazing and made sure we always had towels. There was also some flooding due to the tropical storm and the staff was super helpful in ensuring the flooding was taken care of. Food & Drink - The food was amazing! Because we had such a big group we booked different tables for certain times and the concierge made sure to accommodate all us so that we were close together and close together time wise. Koh Tai and Arezzo are worth making a reservation. We also had our welcome dinner that was included in our wedding package at flavours we had Jesus Manuel and Amado Yupit as our servers and they were amazing at keeping up with our large group they even played with the kids a bit which was awesome. At the Adult Pool we had Eloy and Carlos and they made sure our drinks were always full and if there were monkeys around they'd point them out to us. They were awesome. At the Cantina we had the pleasure of meeting Sergio and Juan who were just as amazing they kept us going and were always friendly and knew all the people in our group by the end of the trip. We had a terrible experience at the zky bar though the one bartender constantly ignored us and it took him over 15 minutes to make us a drink (mojito) or would forget half of our order we didn't stay very long. Also the starbucks was not included which made for a very empty place. I don't think I saw anyone inside it for the week I was there. oh and Maria, she usually outside of Metizo in the morning with freshly made tortillas that are to die for! The wedding: The wedding was amazing once I got the letter to meet my coordinators it all seemed to fall into place. Ingrid and her team went over everything with me and had some great suggestions. We were unable to use our sparklers for safety reason which is understandable but other than that they day went off without a problem. I do think there needs to be more communication between the wedding department and the front desk so that when the bride and groom do show up they are treated a little bit more special than we were just so that they feel more welcomed. Especially since they are bringing lots of people with them. Regardless Ingrid and her team were amazing and on top of everything. We used Caribe Photo and Javier was awesome and although I have not yet gotten my pictures it was an amazing experience. Pools - There are lots of pools around and with the opening of the adult pool you actually don't have to go far to find a pool. Only down side was that the adult pool did not have the burger bar set up yet but I think once that is all set up the place will be awesome. Excursions - The excursions place is right in the plaza so is easily accessible and everyone was super helpful in there. We did Chichen Itza as well as parasailing and had lots of fun at both. Parasailing can be booked at the beach. Activities at the resort - We were there during a tropical storm and the azulitos was actually flooded and there seemed to be no rainy day plan for activities for kids or adults it was fairly disorganized and unless you turn on the tv to see the scheduled activities you'd have no clue what was going on. We kept going up to the wine bar to see if we could do a wine tasting and it was usually closed which we found odd. Overall the trip and wedding was fantastic. I would certainly recommend it and and I would go back. I think they are slowly learning and trying to figure out to be more organized and any issue we did have was fixed as quickly as possible.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Welcome glass of sparkling wine for adults and slime smoothie for kids
  • 3 a la carte meals daily (full lobster and low fat/low carb menus included)
  • Snacks
  • Alcoholic and non-alcoholic beverages from a selection of domestic and international premium brands (10 am-1 am)
  • 24 hour room service
  • Mini-bar with international beer, water, soft drinks (refilled daily)
  • Beach butler service & use of beach cabanas
  • Complimentary Wi-Fi
  • Free International calls
  • Kids club
  • Kayaking
  • Stand up paddle boards
  • Boogie boards
  • Introductory scuba diving lesson in pool
  • Fitness facilities
  • Yoga
  • Table games
  • Dance lessons
  • Spanish lessons
  • Cooking & tequila tasting lessons
  • Day and night activities
  • Nightly entertainment
  • 148 suites
  • 5 a la carte restaurants
  • 4 bars/lounges 
  • 4 pools including children's pool
  • Fitness facilities
  • Scuba rentals (fee)
  • Free Wi-Fi throughout resort
  • Currency exchange 
  • ATM
  • Spa services (fee)
  • Shops
  • 24 hr medical service (fee)
  • Special children amenities available (fee)
  • Laundry and dry cleaning services (fee)

Deluxe Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Balcony or Terrace
  • Air-conditioned
  • DVD player
  • Hair dryer
  • Coffee/tea maker
  • In-room safe
  • Flat screen satellite TV
  • Iron & Ironing board
  • 1 King or 2 Double beds 
  • Bathroom
  • Garden view or Sea view
  • Direct dial telephone
  • Alarm clock radio
  • Shower
  • Mini-bar (re-stocked daily)
  • Connecting rooms available on request
  • iPod docking station

Jacuzzi Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 2 double beds
  • Flat screen satellite TV
  • Shower
  • Hair dryer 
  • In-room safe
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Jacuzzi
  • Balcony or Terrace

Jacuzzi Swim-up Junior Suite

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 2 double beds
  • Flat screen satellite TV
  • Shower
  • Hair dryer
  • In-room safe 
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Jacuzzi
  • Direct Swim-out access 
  • Balcony or Terrace

Family Suite

  • Maximum Number of Adults 2
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • 1 King bed
  • Flat screen satellite TV
  • Shower
  • Hair dryer
  • In-room safe 
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Sofa bed for 3 children
  • Jacuzzi
  • Balcony or Terrace
  • Children occupying this room category must be under the age of 12 years old

Family Swim-up Suite

  • Maximum Number of Adults 2
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • 1 King bed
  • Sofa bed for 3 children
  • Balcony or Terrace
  • Direct Swim-out access 
  • Air-conditioned
  • Flat screen satellite TV
  • Shower 
  • Hair dryer
  • In-room safe
  • Mini-bar (re-stocked daily)
  • Coffee maker
  • Jacuzzi
  • iPod docking station
  • DVD player
  • Direct dial telephone
  • Children occupying this room category must be under the age of 12 years old

Restaurants

Blue International Restaurant

  • à la carte for breakfast, lunch and dinner
  • International & Mexican
  • Dress code: Casual; Formal dress code for dinner
  • Kids Menu available

Chil Restaurant

  • à la carte for lunch
  • International cuisine
  • Dress code: Casual
  • Kids Menu available

Tainan Restaurant

  • à la carte for dinner
  • Asian
  • Dress code: Formal 
  • Kids Menu available

Roma Family Restaurant

  • à la carte for dinner
  • Italian
  • Dress code: Formal 
  • Wine selection
  • Kids Menu available

Latino Restaurant

  • à la carte for dinner
  • Latin American
  • Kids Menu available
  • Dress code: Formal 

Scoop 

  • Ice Cream and Coffee Shop

Bars

  • Aquanox Poolside Bar
  • Chil Poolside Bar
  • Agavero Tequila Lounge
  • Bubble Swim-up Bar


Child Policy - Children 0-2 years old free, children from 3-12 years old pay special rates. Valid when sharing a room with 2 paying adults.

For the Kids

  • Kids Club for Ages 4-12
  • Exclusive MY GYM programs
  • Sandcastle building
  • Video games
  • Arts and Crafts
  • Waterballoon fight
  • Face painting
  • Beach toys
  • Beach games
  • Family movie screening
  • Babysitting available on request ($)
  • Cribs & High chairs available in restaurant
  • Baby equipment and toy loan services :strollers, cribs, baby monitors, bottle sterilizers, bottle warmers, baby tubs, changing table, stepping stools and baby bathrobes
  • Children's Pool
  • Gerber baby food available in all restaurants and from room service

Nickelodeon Vacation Experience - Featuring signature Nickelodeon entertainment, themed kids clubs and daily Nickelodeon branded activities. Exclusive to Azul Hotels by Karisma, the Nickelodeon Vacation Experience will also include character dining and interactions with some of Nickelodeon's favorite characters including Dora the Explorer, Spongebob Square Pants and the Teenage Mutant Ninja Turtles.

Spa Facilities

  • Steam Room
  • Whirpool & Cool Plunge Pool
  • Sauna
  • Experience Shower
  • Relaxation Lounge

Spa Treatments

  • Hydrotherapy Ritual
  • Facials
  • Massage
  • Thai/Shiatsu/Deep Tissue
  • Reflexology
  • Aromatherapy
  • Sacred Stones
  • Holistic Rain Drop Spa
  • Body scrub
  • Body wrap
  • After Sun Treatment
  • Couples massage
  • Beachfront Sky Massage

Gourmet Honeymoon & Anniversary Package  - Complimentary when booking a 5 night stay or longer in a qualifying category
Qualifying categories: Oceanfront Jacuzzi Suite or higher

  • Private gourmet four course romantic candlelit dinner on the beach
  • Beachfront sky massage 2 X 1 offer
  • Chilled bottle of champagne delivered to room upon arrival
  • One night anniversary return stay voucher*
  • Complimentary use of Wi-Fi
  • 15% discount on spa services
  • Romantically decorated suite with rose petals, aroma therapy and candles following private dinner
  • Fresh tropical floral arrangement in room
  • Chef's special gourmet breakfast in bed morning after dinner requirements

Copy of marriage certificate (or wedding invitation with wedding photo) required at check-in. Package can be reserved for use up to 30 days after wedding date for honeymoons and 30 days before and after wedding date for anniversaries. Available for purchase in lower categories for $750usd per couple. One massage must be purchased to receive one of equal or lesser value complimentary. One night return stay voucher valid for future stays of 5 nights or longer, non-transferable, holidays excluded and must be used within 395 days of check out date.

Package inclusions may vary without previous notice. Not combinable with any other promotion unless otherwise specified. Not valid for any reservations traveling with a group or wedding party. Offer is subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Azul Beach Resort Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Azul Fives Hotel By Karisma
Predio El Limonar Fraccion 2 Xcalacoco, Municipio de Solidaridad, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.