Azul Beach Resort Sensatori Mexico

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  • All Inclusive Features
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Our Opinion

A 5-star resort in Riviera Maya. There are options to stay in either the adult or family side of the resort. There is a buffet and several a la carte restaurants available, which many travelers rave about. Great attentive and friendly staff.


Overview

From the personalized beach butlers, to the innovative gourmet cuisine with customized options, contemporary styled all suites accommodations and tailored services including champagne check-in, a stay at the Azul Beach Resort Sensatori Mexico  is an experience in bliss. Located in the vacation hot spot Riviera Maya, this 5-star resort will take care of your every vacation need and want.

Location: Beachfront, 25 minutes from Cancun International Airport, 35 minutes to Playa del Carmen and 35 minutes to Cancun


Highlights
  • Awarded with the "AAA Four Diamond Award"
  • Three swimming pools
  • Free Wi-Fi throughout hotel
  • Adults-only and Family sections 
  • Room service 24 hours a day
  • "Vassa Spa"

tripadvisor Traveler Reviews
  • cara1309 : Brighton, United Kingdom
Great food, great service

I have just come back from a week long stay with my OH at the Sensatori resort and was definitely sad to leave! Our expectations were exceeded on arrival as the pictures on Tui's website do the hotel no justice. The grounds are much nicer! Here's my honest review on aspects of our stay. Staff- Fabulous! Each and every member of staff we came across was so polite, friendly and attentive. They really have mastered a high level of customer service. Particular shout outs to Javier at Zavas, Aron at the beach bar and Super Mario in the mexican restaurant who kept our glasses full and made great recommendations on food and drink. Beach- very well kept, a short walk down the beach you'll find other hotels don't take as much time removing washed up seaweed as this one. A walk down the jetty is a must and kayaking are musts.There's many different types of fish to be seen! Food - Perfection! So much so I think I put on a stone in weight over the week. We loved Tapaz, Sienna, Zavas, Pizza Dude and the beach BBQ. I was disappointed with the Mexican restaurant, the food was a little bland, we attended the Mexican beach party where the food was amazing! Definitely the better option. Le Chique - we attended as one visit was permitted during our stay being Tui customers. It's worth a visit as is a theatrical 15 -23 odd course meal depending how many courses you opt for. Our favourite course was the lemon meringue dessert. Please beware you have to pay for drinks at this restaurant. My boyfriend and I really didn't feel like drinking any alcohol on this particular night and were told if we weren't going to drink and pay for the beer or wine we could purchase water which was paired with the meal. All I wanted was a cold water with lemon but was refused as it didn't compliment the meal. It's worth noting I have visited Michelin starred restaurants before and I haven't received fuss when choosing not to drink alcohol. I found an air of snobbery the moment we walked into this restaurant. However that may be due to the staff working the particular night. Rooms - big improvement area for the hotel which is underway in block 3. The untouched rooms are very dated and lack the finer details. E.g complimentary slippers especially with the hard flooring. We also noticed the jacuzzi wasn't very clean. A lot of hairs from other guests around the jets. However the bed was lovely and comfortable. Some tips for your stay:Tip money - although this is an all inclusive resort, we found tips were greatly appreciated and sometimes necessary. Doesn't have to be much but it goes a long way in terms of service. Get up early if you want a Bali bed. The beach ones are the best. Watch where you walk, I witnessed two poor iguanas sat sunbathing be trampled due to someone not watching where they walk! All in all a great hotel, with fabulous staff. I am so pleased we chose to stay here for our first visit to Mexico. It's made us fall in love with the Riviera Maya!

  • lextp5 : Castro Valley, California
Yoga

Jorge was a calm, comforting and welcoming instructor who clearly explained his approach and was very helpful to those who were new to yoga! He even helped may of us accomplish headstands correctly! Gracias Jorge para un clase excellence! Hasta el proximo!

  • Mani E :
Beware of Hotel Construction in Luxury section

I’m writing this review and please read this carefully before booking any luxury type of room in this hotel.We are a couples from Canada in our early 40’s and our 4 year old daughter. We are Very well travelled. We paid extra $700 for one week of vacation in luxury swim up jacuzzi suite as opposed to ocean view luxury or family jacuzzi in mid Nov 2017.We travelled over 50 times since 2000 to at least 40 different 5 star resorts and over 15 times Just in Mayan Riviera Area.We never encounter such a problem and poor customer service with this resort and this is my first time writing such a bad review and this is very honest review.I sent two emails 6 days prior to departure and called hotel 1 day before making sure we get king Bed and if possible room close to the ocean.Upon arrival they gave us two twin bed and the farthest room from ocean in swim up area. They called them queen beds which is not true.This room was an outdated room in first floor and the entire second floor in 3201-3207 and 3231-3237 is under major renovation so if you are anywhere near these rooms either one floor up or down there is major noise from 8 Am of hammering and drilling and major toxic smell of construction glue going to air conditioning system.We noticed water leak coming from our air conditioning too which was fixed but took day and half contractor working in our room and major privacy issue.I’m not the only person that had this complainAnd at least 10 families had similar issue some sent even to hospital and sent to other resorts and got sick of the smell.I want people and manager to read this and looking for compensation from the Sunwing and/or resort as the construction was not disclosedHotel failed to give us any room close to our category and wanted to get our signature to be quiet and not allowed to complain.We refused to sign anything and believed $150Resort credit is not enough to solve this major issue. We try to take legal action against resort with at least 10 families in this section.Almost non of us were compensated for better room due to hotel overbooking and not taking legal obligation disclosing the situation and booking rooms in this section during renovation.Hotel manager in charge walked away when we were loud complaining why hotel did not disclose that will be major glue smell and construction noise in this section.This is our third day and we packed at 9 am. With our luggage moved to storage area hoping to get better room but at 1 pm they gave us downgraded room with one twin bed and folding bed in family section with pool view. which was not suitable for us to sleep. So we refused and moved back to our room in the afternoon again opening outside door to feel less smell of glue!We just wanted a king bed and hotel had non after 3 days!Beside this issue hotel is a good hotel smaller with average service. Nothing like we experienced in Sensory Punta Cana. Our wait for Italian restaurant was over 1 hour as an example. Buffet food is very average compare to many 5 star resorts. French adult only restaurant is paid which is questionable for a 5 star all inclusive resort.Service is terrible at front desk and management level,except for few people that were listening to our issue but still nothing was done. Hotel front desk and their managers keep saying we have no rooms available!Of course you don’t when 10 families have the same issue and you book them in construction section with major smell. As I’m writing this I’m feeling sick of the glue smell...I don’t know why there are so many good reviews for such an average resort specially with poor customer service at front desk.Then how would you rate true 5 star resorts like Hard Rock or Melia Paradisus....I also appreciate other staff working hard to make us happy and we tried to enjoy our vacation beside ongoing issue.Looking not only for answer but real follow up from Sunwing and Karisma general manager.

  • Nikki M :
A long way for a week, but well worth it !

Since we landed at the airport nothing has been too much trouble. The private taxi transfer, then met with Champane and a warm smile. The restaurants are all decent, with plenty to choose from for all. There are main brand drinks, just make sure you ask for it them or it'll be local brand. Each evening bar has its own vibe, so again most will find something to suit. Rooms are spacious and very clean. A particular highlight was Bettyna the waitress in the adults only pool area, very attentive and fun. Some adult only areas can be quiet and boring, it certainly isn't when She's around. All in all a top hotel and will definitely be revisiting.

  • Chris J :
Sets the all inclusive bench mark - high

Excellente, Excellente would be Louis’s reply each day as he asked about our holiday, how could one ever disagree with the Azul Sensatori service and the way they made you feel. We stayed premium and was worth the extra experience and sheer fuss they made of you.Butler James’s beaming smile would say your usual sun bed is ready with a cool box stocked fully of chilly water Senor Jones. It was not long before Cinthia would be asking what drinks from the free bar would you like to start with, mine is a Mango Tango and the wife will have a Malibu and Coke please.Never had so many lovely alcoholic cocktails in my life, must have gone through the menu a dozen times at least. Went to bed a bit wobbly as well.Luis, James, Roberto and Valentin were our run around pool butlers what a team of helpful guys, nothing was ever too much trouble.The food in the restaurants was excellente, I now know what all inclusive finally means, also no cheap local booze, all top brands, even the wines were good quality. I would rate the Resturant’s in this order1. Caribbean 2. Italian3. Le Chic - great experience 26 course meal4. Spoons5. Pizza6. Tapaz 7. MexicanAs well as the food in the Caribbean been brilliant, best burger was the Mexican at lunch, then the staff of Janet on the welcome desk, waiters of Noe, Rolando and Javier were simply spot on in every respect, I do like to eat, but add on amazing service and you keep going back for more.Make sure you have plenty of 50 and 100 Mexican dollar notes handy for tipping, it’s the norm in Mexico.Our swim up room was kept spotless and tidy by Quadalupe our bedroom maid. With a room water top up service daily, free cocktail cabinet and turn down bed service what more could you ask for. Oh and a whirl pool bath and a bottle of iced bubbly. My wife and I will be back for more of the same in the future, so sad to leave this happy service orientated hotel. Clappy hands all round.Senor and Senora Jones

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 meals daily
  • 24-hour room service
  • All drinks (International brands)
  • Kayaking
  • Snorkeling
  • Boogie Boards
  • Introductory scuba diving lesson
  • Volleyball
  • Shuffleboard
  • Soccer
  • Climbing wall
  • Spanish lessons
  • Dance lessons
  • Evening entertainment
  • 435 rooms in 4-storey buildings
  • 7 la carte restaurants
  • 1 pizzeria
  • 8 bars including Swim-up bar
  • 3 outdoor pools
  • Meeting facilities
  • Business Centre (fee)
  • Sauna (fee)
  • Steamroom (fee)
  • Fitness facilities
  • Scuba diving on-site (fee)
  • Spa (fee)

Luxury Jacuzzi Suite

  • 1 king bed or 2 queen beds
  • Pool, garden or ocean view available
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults + 2 children or 3 adults + 1 child

Jacuzzi Junior Suite

  • 1 king bed  
  • Adults only
  • Pool, garden or ocean view available
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults

Luxury Jacuzzi Walk Out Suite

  • 1 king bed or 2 queen beds
  • Ocean view 
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults and 2 children or 3 adults and 1 child

Family Jacuzzi Suite

  • 1 queen bed in master bedroom and 2 sofa beds in living room
  • Seperate living space
  • Pool and garden or ocean view
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults and 3 children or 3 adults and 1 child

Premium Jacuzzi Suite

  • 1 king bed or 2 queen beds
  • Pool and ocean view 
  • Swim up suite option with private outdoor Jacuzzi available
  • Located in Premium section
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults + 2 children or 3 adults + 1 child

Jacuzzi Swim Up Junior Suite

  • 1 king bed
  • Adults-only section
  • Swim up pool
  • Underwater chaise lounge
  • Pool and garden view
  • A/C
  • Jacuzzi
  • Oversized terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults 

Honeymoon Ocean Front Jacuzzi Suite

  • 1 king bed or 2 queen beds
  • Ocean front view
  • Pool and garden view
  • A/C
  • Jacuzzi
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • Oversized balcony
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults 

Connecting Luxury Jacuzzi Ocean View Suite

  • 1 king bed and 1 sofa bed in one suite
  • 2 queen beds in second suite 
  • Ocean view 
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 6 adults or 4 adults +2 children, 3 adults + 3 children, 2 adults + 4 children

Royal Suite

  • 1 king bed or 2 queen beds
  • Pool and ocean view 
  • Swim up suite with outdoor Jacuzzi option available
  • Located in Premium section
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Premium liquor
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults + 2 children 

Presidential Studio

  • 1 king bed and double sofa bed
  • Oceanfront view
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony 
  • Minibar stocked daily
  • Premium liquor
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults

One Bedroom Presidential Suite

  • 1 king bed or 2 queen beds
  • Ocean and pool view
  • Located in the Premium section
  • Living room and dining room with kitchen
  • Pre-arrival butler service
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony 
  • Minibar stocked daily
  • Full bar
  • Reserved beach or pool cabana
  • Private in-suite chef for dinners
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults and 2 children

Two Bedroom Presidential Suite

  • 1 king bed in master bedroom
  • 2 queen beds in second bedroom
  • Ocean or pool view
  • Located in the Premium section
  • Living room and dining room with kitchen
  • Pre-arrival butler service
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony 
  • Minibar stocked daily
  • Full bar
  • Reserved beach or pool cabana
  • Private in-suite chef for dinners
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 6 adults or 4 adults + 2 children, 3 adults + 3 children, 2 adults + 4 children

Restaurants

Le Chique

  • A la carte for dinner
  • Avant-garde cuisine
  • Reservations required
  • Adults only
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Spoon

  • A la carte for breakfast, lunch and dinner
  • International cuisine
  • Dress code is resort casual for breakfast and lunch, casual elegance for dinner

Siena

  • A la carte for dinner
  • Italian
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Tapaz

  • A la carte for dinner and late night bites
  • Spanish
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Zocalo

  • A la carte for breakfast, lunch and dinner
  • Mexican
  • Dress code is resort casual for breakfast and lunch, casual elegance for dinner

Zavaz

  • A la carte for breakfast, lunch and dinner
  • Caribbean cuisine for breakfast and dinner, Burger bar for lunch
  • Dress code is resort casual for breakfast and lunch, casual elegance for dinner

BBQ Grill

  • A la carte for lunch
  • BBQ and burgers
  • Beachside

Pizza Dude!

  • Pizzeria

Bars

  • Mojito Lounge
  • Roof Garden Lounge
  • Wave pool bar
  • Zavaz lounge
  • Zocalo Cantina cocktail bar
  • Wave Swim up Bar
  • Zocalo Swim up Bar
  • Zavaz Swim up BAr


Kids Deal - Children 0-1 years are free when sharing a room and existing beds with 2 adults. Children 2-17 years pay child rates when sharing a room and existing beds with 2 adults.

For the Kids - Babysitting service, Playground, and Kid's pool. Kids 4-12 enjoy supervised activities daily at the Kid's club including rock-climbing wall, sprayground, walk-in dollhouse. 

Nickelodeon Vacation Experience - Featuring signature Nickelodeon entertainment, themed kids clubs and daily Nickelodeon branded activities. Exclusive to Azul Hotels by Karisma, the Nickelodeon Vacation Experience will also include character dining and interactions with some of Nickelodeon's favorite characters including Dora the Explorer, Spongebob Square Pants and the Teenage Mutant Ninja Turtles.

All offers subject to change. 

Azul Sensatori offers the following Vassa Spa facilities and treatments:

Facilities

  • Gym
  • Massage rooms
  • Steam room
  • Sauna
  • Whirlpool baths

Massages

  • Basic massage
  • Reflexology massage
  • Serenity massage
  • Prenatal massage
  • Deep tissue massage
  • Aromatherapy massage
  • Hot stone massage

Facial treatments

  • Hydrating facial
  • Vitamin C facial
  • Gents facial
  • Refreshing facial
  • Age-defying facial

Wraps

  • Chocolate and coffee wrap
  • Papaya wrap
  • Rosemary and Bamboo wrap
  • Chaya wrap

Other treatments

  • Hydrotherapy
  • Manicure, pedicure
  • Hair removal
  • Hair styling
  • Makeup

Honeymoon Bonus - Private romantic candlelit dinner on the beach for the couple, Chilled bottle of domestic, Champagne delivered to couples room upon arrival, Couples hour massage lesson, Guaranteed king-size bed, Special in room towel arrangement daily, Bathrobes for use during stay, Must be booked at least 30 days in advance, Minimum room category of Premium Jacuzzi Junior Suite.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

All offers subject to change.

Resort Location Map


  • Azul Beach Resort Sensatori Mexico
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Azul Sensatori Hotel, by Karisma
Carretera Cancun-Puerto Morelos km 27.5 Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.