Azul Beach Resort Sensatori Mexico

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  • Reviews
  • What's Included
  • All Inclusive Features
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  • Accommodations
  • Restaurants & Bars
  • Kids
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Our Opinion

A 5-star resort in Riviera Maya. There are options to stay in either the adult or family side of the resort. There is a buffet and several a la carte restaurants available, which many travelers rave about. Great attentive and friendly staff.


Overview

From the personalized beach butlers, to the innovative gourmet cuisine with customized options, contemporary styled all suites accommodations and tailored services including champagne check-in, a stay at the Azul Beach Resort Sensatori Mexico  is an experience in bliss. Located in the vacation hot spot Riviera Maya, this 5-star resort will take care of your every vacation need and want.

Location: Beachfront, 25 minutes from Cancun International Airport, 35 minutes to Playa del Carmen and 35 minutes to Cancun


Highlights
  • Awarded with the "AAA Four Diamond Award"
  • Three swimming pools
  • Free Wi-Fi throughout hotel
  • Adults-only and Family sections 
  • Room service 24 hours a day
  • "Vassa Spa"

tripadvisor Traveler Reviews
  • Paul I :
A true account of the Hotel Azul beach resorts Sensatori mexico

Well having read the previous reviews I made a decision to book this hotel …well I have now been here three days and can honestly only agree with the reviews stating that the hotel is clean and the cleaning staff are friendly and work from morning til night, The food is really sub standard cold and certainly not four/five star? By any means !Don’t be fooled by them trying to rectify issues raised As they make false promises, if anything you are made a spectacle of . I am well travelled and never had to make a complaint with regards to a hotel and travel company before but this has been necessary as Tui have not addressed any issues raised with them whilst at the resort .Restaurants closing by 10:30 pm; poor drinks not being consistent , dreadful food and very limited choices unless you request the additional menu where you have to pay extra....?

  • LoopLou74 : Stourbridge, United Kingdom
Gotta love the Sensatori staff!

Well this was our 2nd visit and yet again Blanca, Bettina, Nancy, Luis, James, Valentin and the Zava’s bar attendants were absolutely amazing such a joy to speak with them all.Huge thanks to the queen of eggs Carmen and innocencia who served our table every morning for breakfast. Greece and Vanessa were always smiling and hospitable and always got us our favourite table. An amazing team.Special thanks the Michel the chef who went out of his way to prepare chicken for my partner and what a nighty feast format was too his staff in the restaurant and kitchen are a credit to him.All in all an amazing holiday because of the staff. I wouldn’t say the hotel should be rated a 5 star as it is a bit dated and worn out in places I wouldn’t expect to see huge cracks in the floor of the outside seating area of the room or rusty taps and ill fitted plug holes. Saying that we didn’t spend much time in the room. However, it was exceptionally clean so thankyou girls on the rota for 2121. The pool well it was clean but ever so cold could have done with a little heating on the chillier days.5 star staff3/4 star hotelI would return on the basis I could meet with all the amazing staff again.Excellante!!!!Lou & Reg

  • lluffbinnee : London, United Kingdom
Amazing Holiday

We stayed here from 24th November for 2 weeks after booking through TUI. This hotel is fabulous and I would, and HAVE recommend it to all.The hotel itself is lovely. Beautiful grounds and fantastic rooms.We had a room in building three on the fourth floor. The room was huge and the Jacuzzi bath was a real treat. Food was great. Lots of choice so you should never get bored! Several A La Carte restaurants meant you could change up the evenings and were't stuck at a buffet the whole holiday. I have to say though, the buffet was the best buffet restaurant we have had so far on a holiday. Great for breakfast, lunch and dinner. We had breakfast at the buffet every day and lunch was a mix between the buffet, pizza dudes, beach and one visit to Zocalo for a burger. Our favourite restaurant was Zocalo. Le chique was fantastic. Definitely something different but the food was incredible. A must if you visit here!Pools were always clean, although like most places, if you want a good sunbed you need to reserve early. The Bali beds were almost impossible to reserve - although we found that when we did finally get one - it was so uncomfortable and when the sun was on it, it was like being in a greenhouse! Too uncomfortable. The best thing about the hotel had to be the staff. All SO helpful. Biggest thanks go to Angel at Zocalo who made the best cocktails (deviated off the menu and was so chatty and lovely), and Nora at the family pool who couldn't be more attentive.The beach was beautiful - always clean and a tractor removed any seaweed several times a day.Entertainmentwise - most nights was fantastic, some was questionable. The circus and fire act were by far the best!!We absolutely loved this hotel!!

  • iphonehoward : Chester, United Kingdom
Good Hotel but even better staff

First things first this hotel is a very well kept hotel, the staff work night and day to keep this place as clean as possible. The grounds are immaculate. I cannot say that this hotel matches the claim of 4.5 star on trip advisor. I’ve stayed in many 5 star hotels and this definitely isn’t half way to one. It is however a 4 star in my opinion. With that said this is a very good resort with staff who would do anything for you should you require. we booked with TUI and as this is a review of he hotel I feel it inappropriate to comment on TUIs service but I will mention that we won’t be booking a package holiday with them in the future. This no way reflects on the hotel. the restaurants all serve good food, I’d say more suited to a family rather than a couple, with the only restaurant which was up our alley being Le Chique, you need to book this early in your holiday, the experience is great. like I said the hotel staff are it’s biggest asset, these guys work day and night to make sure your happy, special mentions go out to Manuel in the Italian restaurant Sienna, we visited this restaurant on our second night of our stay, then again 7 nights later, Manuel remembered us always served with a smile and made conversation, he couldn’t do more for us. Another mention to the pool bar Zavaz team of Mariano and the waiter Fernando , again these guys work so hard and make the whole holiday experience so personable, always smiling joking and serving good cocktails, always remember ring what you drank before etc so thanks to them for that ! and lastly Angelica our lovely maid keeping our room fresh everyday some of her towel art was so funny. Thought I’d mention the room renovations as I’ve noted a lot of people asking questions about it here, the renovations in block three are on floor two currently and when we first arrived for a couple of days it was constant drilling , banging etc we did ask to move to another block but the hotel could only give us a room in block 4 the family side, we were a couple with no children so thought we would take our chances and thankfully after the third day of noise it all subsided and we didn’t hear anything for the rest of our holiday. All in all a very clean and enjoyable hotel. Hotel class on trip advisor is 4.5 again I’d say more of a 4, TUI website is 5 T’s and states official rating at 5. Again more like a solid 4 star resort.

  • giannis180 : Rhodes, Greece
Excellent gourmet all inclusive

Hallo this is the best all inclusive hotel I ever been according to quality on food and drinks they offer you . It's a big beautiful beach front hotel . Super friendly personnel , tasty food , and real drinks are served there . Definitely recommended !!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 meals daily
  • 24-hour room service
  • All drinks (International brands)
  • Kayaking
  • Snorkeling
  • Boogie Boards
  • Introductory scuba diving lesson
  • Volleyball
  • Shuffleboard
  • Soccer
  • Climbing wall
  • Spanish lessons
  • Dance lessons
  • Evening entertainment
  • 435 rooms in 4-storey buildings
  • 7 la carte restaurants
  • 1 pizzeria
  • 8 bars including Swim-up bar
  • 3 outdoor pools
  • Meeting facilities
  • Business Centre (fee)
  • Sauna (fee)
  • Steamroom (fee)
  • Fitness facilities
  • Scuba diving on-site (fee)
  • Spa (fee)

Luxury Jacuzzi Suite

  • 1 king bed or 2 queen beds
  • Pool, garden or ocean view available
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults + 2 children or 3 adults + 1 child

Jacuzzi Junior Suite

  • 1 king bed  
  • Adults only
  • Pool, garden or ocean view available
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults

Luxury Jacuzzi Walk Out Suite

  • 1 king bed or 2 queen beds
  • Ocean view 
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults and 2 children or 3 adults and 1 child

Family Jacuzzi Suite

  • 1 queen bed in master bedroom and 2 sofa beds in living room
  • Seperate living space
  • Pool and garden or ocean view
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults and 3 children or 3 adults and 1 child

Premium Jacuzzi Suite

  • 1 king bed or 2 queen beds
  • Pool and ocean view 
  • Swim up suite option with private outdoor Jacuzzi available
  • Located in Premium section
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults + 2 children or 3 adults + 1 child

Jacuzzi Swim Up Junior Suite

  • 1 king bed
  • Adults-only section
  • Swim up pool
  • Underwater chaise lounge
  • Pool and garden view
  • A/C
  • Jacuzzi
  • Oversized terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults 

Honeymoon Ocean Front Jacuzzi Suite

  • 1 king bed or 2 queen beds
  • Ocean front view
  • Pool and garden view
  • A/C
  • Jacuzzi
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • Oversized balcony
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults 

Connecting Luxury Jacuzzi Ocean View Suite

  • 1 king bed and 1 sofa bed in one suite
  • 2 queen beds in second suite 
  • Ocean view 
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 6 adults or 4 adults +2 children, 3 adults + 3 children, 2 adults + 4 children

Royal Suite

  • 1 king bed or 2 queen beds
  • Pool and ocean view 
  • Swim up suite with outdoor Jacuzzi option available
  • Located in Premium section
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Premium liquor
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults + 2 children 

Presidential Studio

  • 1 king bed and double sofa bed
  • Oceanfront view
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony 
  • Minibar stocked daily
  • Premium liquor
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults

One Bedroom Presidential Suite

  • 1 king bed or 2 queen beds
  • Ocean and pool view
  • Located in the Premium section
  • Living room and dining room with kitchen
  • Pre-arrival butler service
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony 
  • Minibar stocked daily
  • Full bar
  • Reserved beach or pool cabana
  • Private in-suite chef for dinners
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults and 2 children

Two Bedroom Presidential Suite

  • 1 king bed in master bedroom
  • 2 queen beds in second bedroom
  • Ocean or pool view
  • Located in the Premium section
  • Living room and dining room with kitchen
  • Pre-arrival butler service
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony 
  • Minibar stocked daily
  • Full bar
  • Reserved beach or pool cabana
  • Private in-suite chef for dinners
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 6 adults or 4 adults + 2 children, 3 adults + 3 children, 2 adults + 4 children

Restaurants

Le Chique

  • A la carte for dinner
  • Avant-garde cuisine
  • Reservations required
  • Adults only
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Spoon

  • A la carte for breakfast, lunch and dinner
  • International cuisine
  • Dress code is resort casual for breakfast and lunch, casual elegance for dinner

Siena

  • A la carte for dinner
  • Italian
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Tapaz

  • A la carte for dinner and late night bites
  • Spanish
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Zocalo

  • A la carte for breakfast, lunch and dinner
  • Mexican
  • Dress code is resort casual for breakfast and lunch, casual elegance for dinner

Zavaz

  • A la carte for breakfast, lunch and dinner
  • Caribbean cuisine for breakfast and dinner, Burger bar for lunch
  • Dress code is resort casual for breakfast and lunch, casual elegance for dinner

BBQ Grill

  • A la carte for lunch
  • BBQ and burgers
  • Beachside

Pizza Dude!

  • Pizzeria

Bars

  • Mojito Lounge
  • Roof Garden Lounge
  • Wave pool bar
  • Zavaz lounge
  • Zocalo Cantina cocktail bar
  • Wave Swim up Bar
  • Zocalo Swim up Bar
  • Zavaz Swim up BAr


Kids Deal - Children 0-1 years are free when sharing a room and existing beds with 2 adults. Children 2-17 years pay child rates when sharing a room and existing beds with 2 adults.

For the Kids - Babysitting service, Playground, and Kid's pool. Kids 4-12 enjoy supervised activities daily at the Kid's club including rock-climbing wall, sprayground, walk-in dollhouse. 

Nickelodeon Vacation Experience - Featuring signature Nickelodeon entertainment, themed kids clubs and daily Nickelodeon branded activities. Exclusive to Azul Hotels by Karisma, the Nickelodeon Vacation Experience will also include character dining and interactions with some of Nickelodeon's favorite characters including Dora the Explorer, Spongebob Square Pants and the Teenage Mutant Ninja Turtles.

All offers subject to change. 

Azul Sensatori offers the following Vassa Spa facilities and treatments:

Facilities

  • Gym
  • Massage rooms
  • Steam room
  • Sauna
  • Whirlpool baths

Massages

  • Basic massage
  • Reflexology massage
  • Serenity massage
  • Prenatal massage
  • Deep tissue massage
  • Aromatherapy massage
  • Hot stone massage

Facial treatments

  • Hydrating facial
  • Vitamin C facial
  • Gents facial
  • Refreshing facial
  • Age-defying facial

Wraps

  • Chocolate and coffee wrap
  • Papaya wrap
  • Rosemary and Bamboo wrap
  • Chaya wrap

Other treatments

  • Hydrotherapy
  • Manicure, pedicure
  • Hair removal
  • Hair styling
  • Makeup

Honeymoon Bonus - Private romantic candlelit dinner on the beach for the couple, Chilled bottle of domestic, Champagne delivered to couples room upon arrival, Couples hour massage lesson, Guaranteed king-size bed, Special in room towel arrangement daily, Bathrobes for use during stay, Must be booked at least 30 days in advance, Minimum room category of Premium Jacuzzi Junior Suite.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

All offers subject to change.

Resort Location Map


  • Azul Beach Resort Sensatori Mexico
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Azul Sensatori Hotel, by Karisma
Carretera Cancun-Puerto Morelos km 27.5 Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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