Azul Sensatori Hotel

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A 4.5-star resort in Riviera Maya. There are options to stay in either the adult or family side of the resort. There is a buffet and several a la carte restaurants available, which many travelers rave about. Great attentive and friendly staff.


Overview
From the personalized beach butlers, to the innovative gourmet cuisine with customized options, contemporary styled all suites accommodations and tailored services including champagne check-in, a stay at the Sensatori Azul View is an experience in bliss. Located in vacation hot spot, the Mayan Riviera this 5-star resort will take care of your every vacation need and want.

Location: Beachfront, 25 minutes from Cancun International Airport, 35 minutes to Playa del Carmen and 35 minutes to Cancun

Highlights
  • Awarded with the "AAA Four Diamond Award"
  • Three swimming pools
  • Free Wifi throughout hotel
  • Adults-only and Family sections 
  • Room service 24 hours a day
  • "Vassa Spa"

tripadvisor Traveler Reviews
  • Baldbomber007 : Plymouth, England, United Kingdom
Great hotel and sercice

Not like the Egypt Ibiza Crete turkey sensatori whereby relaxing nice dress for evening meals due to the clientele sometimes a 18 till 30s scruffy dressedIt's not the hotel or the staff but if you want the expectations of sensatori stick to short haul for UK guestsThe spa is silly stupid prices very costly !!! Try jungle spa for a heaven hell experience outside resortBUT BETTYNA on pool 3 is amazing so kind helpful and fun thank you for your customer excellence X

  • :
Got no sleep.. not a 5* spa experience

The hotel accommodation and food were fine and the service was great. . Disappointed that one of the swim up bars and one of the restaurants was shut. There were so many weddings booked which combined with unlimited drinks meant lots of drunken guests lurching up and down in the early hours of the morning at full volume every night of our trip. It was so bad that all the other guests were shouting shut up and security were called. We spoke to the hotel and the tui travel rep and asked to be moved to a quieter area. We were moved to a family room in the family area (which was a downgrade) but then spent our final night in an ajoining room to several teens who were up literally all night. We gave up and got up at 5am. This is not how this hotel is sold and although we visited 5 years ago we returned expecting what we paid for .. Ie a relaxing holiday.. that is certainly not what we got it was more like an 18-30s holiday.

  • Chris B :
Great food, decent facilities, friendly staff

Went with Thomson Holidays and loved it. We only ate onc in Spoons the buffet restaurant and the rest of the time we ate in the a-la-carte restaurants that were great. The fact that international drinks are included at the bars is great too so we didn't pay a penny at the hotel.The only down side is that it's in the middle of nowhere and taxis are silly money so you can't go anywhere unless you pay for the trips from the resort or Thomson which are good but again very expensive.If you just want a relaxing holiday with great food, you can't really go wrong here. We'll be going back!

  • JonoandGina45 : Lincolnshire, Illinois
Relaxing resort

The transfer is less the 40 mins from the airport which is always a welcome note after a long haul flight, the hotel is set back from the main road and shares an entrance from the road with several other resort hotels, the access road cuts through what seems to be a nature reserve consisting of mainly swamp looking mango groves?the hotel its self is impressive on arrival, with a long approach and glass fronted entrance with a porters station ready for your bags, traveling with Thomson you are quickly ushered past the main reception and taken into a private room for a short welcome were drinks and small snacks were provided which was a nice touch, the staff make there way round the tables and you are asked to complete a short form for reception and allocated a room, the porters come to collect you and you are shown to your room.the room we were in was over looking the swim up bar in the adult section, the room was just as shown on the website with separate shower and toilet area (frosted glass door on the toilet which would not be my first choice as it left little to the imagination), very large comfortable poster bed and in room jucuzzi and balcony over looking pool.The maid kept the room emaculate during our stay with no complaints on cleanliness although some of the room furniture was looking a little worn/tired and could do with a revamp. the balcony table was a small fold up picinic type table and looked like an after thought to the rest of the furniture.the mini bar was restocked every day with branded beer and sodas, only down side was that you could not get wine in the mini bar (it was free on all inclusive at any of the bars) but there was a room charge of 30 dollars for wine in the room which was annoying when if like us you like to sit on the balcony of an evening and watch the world go by with a glass.the restaurants were in my view above standard, the food in the self service area was good with plenty of choice with the staff always helpful and smiling, the food in the al a carte restaurants we visited was excellent and very well presented, we visited the jamacian place which was excellent both at lunch and dinner, we also went to the beach BBQ of an evening which was great , some Mexican starters which I could of eaten all night and a great choice of BBQ meats and fish for main, once again I can not fault the staff, all friendly helpful and attentive, the only thing I would highlight from the Al a carte places is that you are given a wine menu to choose from prior to your food choices and they all very very expensive for the quality, the cheapest was nearly fifty pounds, I didn't realise at the time(more fool me) that you could just request the house wine with no charge, one to be aware of.We had booked at the same time as the thanks giving holiday which meant that there were a lot of American clients there, they seemed to me very loud and rude to the staff although I have to say there were a small number of British people of the same nature, All inclusive does seem to attract/bring out the worst in some people, the bar staff were very good and there was table service for all but the busiest of periods, Nora by the pool bar was probably one of the best hosts I have seen , very attentive , friendly and always smiling , she was also adept at dealing with the noisest of guests and those that my have over indulged on the all inclusive, saying that this was hardly an 18 - 30's resort and the majority of time was quite serine.The beech was lovely in my view, there was a little sea weed present but the staff worked constantly up and down with wheel barrows ensuring the area was both clean and pleasant to look at, the usual towels at dawn was going on for the popular loungers and beach beds but there was only one occasion out of the week were we could not find a place to sit, we waited my the bar for maybe an hour or so and found one in the end.the welcome meeting is the usual big push on the trips and excurtions which I am afraid I cannot comment on as we did not take any Thomson trips, I did go sea fishing with the guy who arranged trips from the counter in reception, there was 5 of us on a game fishing trip, two of us managing to catch some before 3 out of the 5 surcoming to sea sickness ( the sea is very rough past the reef a couple of miles out) it was an experience I am pleased to have done but would not repeat due to the sickness.Overall a very enjoyable holiday in a resort that surpassed my expectations, it was the staff that stood out for me with the room being a little dated, would we go back? Yes but would be very mindful of the American holidays before booking.

  • karenzylak : Dundas, Canada
Boot camp with Jorge

Jorge knows how to motivate! His classes make you feel "EXCELLENTE!" My husband and I are avid gym-goers but bc of Jorge we spent every morning working out on the beach. He tailors his classes to suit every level of ability and fitness. THANK YOU JORGE!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • 24-hour room service
  • All drinks (International brands)
  • Kayaking
  • Snorkeling
  • Boogie Boards
  • Introductory scuba diving lesson
  • Volleyball
  • Shuffleboard
  • Soccer
  • Climbing wall
  • Spanish lessons
  • Dance lessons
  • Evening entertainment
  • 435 rooms in 4-storey buildings
  • 7 la carte restaurants
  • 1 pizzeria
  • 8 bars including Swim-up bar
  • 3 outdoor pools
  • Meeting facilities
  • Business Centre (fee)
  • Sauna (fee)
  • Steamroom (fee)
  • Fitness facilities
  • Scuba diving on-site (fee)
  • Spa (fee)

Luxury Jacuzzi Suite

  • 1 king bed or 2 queen beds
  • Pool, garden or ocean view available
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults + 2 children or 3 adults + 1 child

Jacuzzi Junior Suite

  • 1 king bed  
  • Adults only
  • Pool, garden or ocean view available
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults

Luxury Jacuzzi Walk Out Suite

  • 1 king bed or 2 queen beds
  • Ocean view 
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults and 2 children or 3 adults and 1 child

Family Jacuzzi Suite

  • 1 queen bed in master bedroom and 2 sofa beds in living room
  • Seperate living space
  • Pool and garden or ocean view
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults and 3 children or 3 adults and 1 child

Premium Jacuzzi Suite

  • 1 king bed or 2 queen beds
  • Pool and ocean view 
  • Swim up suite option with private outdoor Jacuzzi available
  • Located in Premium section
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults + 2 children or 3 adults + 1 child

Jacuzzi Swim Up Junior Suite

  • 1 king bed
  • Adults-only section
  • Swim up pool
  • Underwater chaise lounge
  • Pool and garden view
  • A/C
  • Jacuzzi
  • Oversized terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults 

Honeymoon Ocean Front Jacuzzi Suite

  • 1 king bed or 2 queen beds
  • Ocean front view
  • Pool and garden view
  • A/C
  • Jacuzzi
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • Oversized balcony
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults 

Connecting Luxury Jacuzzi Ocean View Suite

  • 1 king bed and 1 sofa bed in one suite
  • 2 queen beds in second suite 
  • Ocean view 
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 6 adults or 4 adults +2 children, 3 adults + 3 children, 2 adults + 4 children

Royal Suite

  • 1 king bed or 2 queen beds
  • Pool and ocean view 
  • Swim up suite with outdoor Jacuzzi option available
  • Located in Premium section
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Premium liquor
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults + 2 children 

Presidential Studio

  • 1 king bed and double sofa bed
  • Oceanfront view
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony 
  • Minibar stocked daily
  • Premium liquor
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults

One Bedroom Presidential Suite

  • 1 king bed or 2 queen beds
  • Ocean and pool view
  • Located in the Premium section
  • Living room and dining room with kitchen
  • Pre-arrival butler service
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony 
  • Minibar stocked daily
  • Full bar
  • Reserved beach or pool cabana
  • Private in-suite chef for dinners
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults and 2 children

Two Bedroom Presidential Suite

  • 1 king bed in master bedroom
  • 2 queen beds in second bedroom
  • Ocean or pool view
  • Located in the Premium section
  • Living room and dining room with kitchen
  • Pre-arrival butler service
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony 
  • Minibar stocked daily
  • Full bar
  • Reserved beach or pool cabana
  • Private in-suite chef for dinners
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 6 adults or 4 adults + 2 children, 3 adults + 3 children, 2 adults + 4 children

Restaurants

Le Chique

  • A la carte for dinner
  • Avant-garde cuisine
  • Reservations required
  • Adults only
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Spoon

  • A la carte for breakfast, lunch and dinner
  • International cuisine
  • Dress code is resort casual for breakfast and lunch, casual elegance for dinner

Siena

  • A la carte for dinner
  • Italian
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Tapaz

  • A la carte for dinner and late night bites
  • Spanish
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Zocalo

  • A la carte for breakfast, lunch and dinner
  • Mexican
  • Dress code is resort casual for breakfast and lunch, casual elegance for dinner

Zavaz

  • A la carte for breakfast, lunch and dinner
  • Caribbean cuisine for breakfast and dinner, Burger bar for lunch
  • Dress code is resort casual for breakfast and lunch, casual elegance for dinner

BBQ Grill

  • A la carte for lunch
  • BBQ and burgers
  • Beachside

Pizza Dude!

  • Pizzeria

Bars

  • Mojito Lounge
  • Roof Garden Lounge
  • Wave pool bar
  • Zavaz lounge
  • Zocalo Cantina cocktail bar
  • Wave Swim up Bar
  • Zocalo Swim up Bar
  • Zavaz Swim up BAr


Kids Deal - Children 0-1 years are free when sharing a room and existing beds with 2 adults. Children 2-17 years pay child rates when sharing a room and existing beds with 2 adults.


For the Kids - Babysitting service, Playground, and Kid's pool. Kids 4-12 enjoy supervised activities daily at the Kid's club including rock-climbing wall, sprayground, walk-in dollhouse. Teens club for ages 13-17 includes video games, movies, internet, and in the evening becomes a nightclub with mocktails and music.


Nickelodeon Vacation Experience - Featuring signature Nickelodeon entertainment, themed kids clubs and daily Nickelodeon branded activities. Exclusive to Azul Hotels by Karisma, the Nickelodeon Vacation Experience will also include character dining and interactions with some of Nickelodeon's favorite characters including Dora the Explorer, Spongebob Square Pants and the Teenage Mutant Ninja Turtles.


All offers subject to change. 

Azul Sensatori offers the following Vassa Spa facilities and treatments:

Facilities

  • Gym
  • Massage rooms
  • Steam room
  • Sauna
  • Whirlpool baths

Massages

  • Basic massage
  • Reflexology massage
  • Serenity massage
  • Prenatal massage
  • Deep tissue massage
  • Aromatherapy massage
  • Hot stone massage

Facial treatments

  • Hydrating facial
  • Vitamin C facial
  • Gents facial
  • Refreshing facial
  • Age-defying facial

Wraps

  • Chocolate and coffee wrap
  • Papaya wrap
  • Rosemary and Bamboo wrap
  • Chaya wrap

Other treatments

  • Hydrotherapy
  • Manicure, pedicure
  • Hair removal
  • Hair styling
  • Makeup

Honeymoon Bonus - Private romantic candlelit dinner on the beach for the couple, Chilled bottle of domestic, Champagne delivered to couples room upon arrival, Couples hour massage lesson, Guaranteed king-size bed, Special in room towel arrangement daily, Bathrobes for use during stay, Must be booked at least 30 days in advance, Minimum room category of Premium Jacuzzi Junior Suite.

Weddings - Packages are available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

All offers subject to change.

Resort Location Map


  • Azul Sensatori Hotel
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Azul Sensatori Hotel, by Karisma
Carretera Cancun-Puerto Morelos km 27.5 Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.