This site requires JavaScript. I will only be visible if you have it.

Azul Sensatori Hotel

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A 4.5-star resort in Riviera Maya. There are options to stay in either the adult or family side of the resort. There is a buffet and several a la carte restaurants available, which many travelers rave about. Great attentive and friendly staff.


Overview
From the personalized beach butlers, to the innovative gourmet cuisine with customized options, contemporary styled all suites accommodations and tailored services including champagne check-in, a stay at the Sensatori Azul View is an experience in bliss. Located in vacation hot spot, the Mayan Riviera this 5-star resort will take care of your every vacation need and want.

Location: Beachfront, 25 minutes from Cancun International Airport, 35 minutes to Playa del Carmen and 35 minutes to Cancun

Highlights
  • Awarded with the "AAA Four Diamond Award"
  • Three swimming pools
  • Free Wifi throughout hotel
  • Adults-only and Family sections 
  • Room service 24 hours a day
  • "Vassa Spa"

tripadvisor Traveler Reviews
  • Katie F :
Fantastic resort with great staff!

Resort has a fantastic setup with many restaurants, pools and bars, including the beach bar and BBQ. The food is amazing and there is something to suit all appetites, the room service menu is everything you need and really well cooked. Rooms are lovely and spacious, with lovely views. All the staff are very attentive and always on hand, especially Bettyna and Blanca from waves bar who has made our holiday and provided many many amazing shots and cocktails!

  • Amybaby0403 :
Amazing Honeymoon

What an amazing experience! This hotel is incredible! We visited from 31st Dec to 10th January! The New Years Eve celebrations were out of this world, all the restaurants are gorgeous and there is plenty of choice. We visited the Mexican, Tapas, Caribbean, Italian, beach bbq, Spoon and Le Chique which was a experience we feel incredibly lucky to have done. The hotel is incredibly clean and the staff are always busy and working so hard to keep the level of WOW factor above and beyond at the hotel. We would definitely go back. Our favourite members of staff that went above and beyond during our staff were all the staff at Waves bar - Clemente- Carmen and especially Raul. 100% everyday into what ever they did. Thanks guys for an amazing holiday & honeymoon x

  • tali n : toronto
Disappointing and not worth the spend

Reading some of the other reviews i am trying to understand why my experience was so different...first let me point out that we had a glitch where we missed the flight and due to limited availability had to arrive 2 days late. this was as no fault of the hotel but we did called them to let them know and this is where my disappointment starts. I am going to start by mentioning that we were charged for the full stay, but when we arrived around 11 am they did not have our reservation and it took some explaining before they figured it out. then they had let us wait until the regular check in time - although we were fully paying for a room...one would think we would have immediate access to it. We stayed at the family side of the hotel - i think our mistake was we did not upgrade to the premium.The food experience was very disappointing - the buffet restaurant had some days better but most days very limited variety. my work cafeteria is much better!. The Italian was good but the service was a bit slow, the beach lunch option was a great option for an easy meal but getting your drink order was hit and miss. our biggest disappointment was the mexican restaurant. the menu options was very limited and was basic food you would find at a mediocre tex-mex eatery in Canada (nachos, wings, soup, salad), considering it was hard to get the reservation to this place it was very disappointing. In general i think it felt that the special restaurants were not even close to capacity but they limited it intentionally pushing people to just go to the buffet. reservation process via the concierge required you to go to them and multiple interactions - not sure why. the Starbucks was not included and even requesting coffee in other locations was a surcharge - why is it that i can get alcohol included but not coffee???it would have been nice to have an afternoon snack option around the pool area (fruits, yogurt, small sandwiches) so you don't need to go searching if you just want to hang out.And i have not found the menu to the room service anywhere in my room...The pool provided some variety of options to sit in different areas but there was not enough shade available and i had to fight with my umbrella (no help provided by staff) to manage some shade. Activities in the pool were fun and the entertainment staff was great (volley ball, water polo, aerobics).Night entertainment - we didn't check most of the events but found it hard if you did want to have a quiet night as the noise vibrated throughout the resort due to the elevated location of the main events. the fire show was nice.The lobby smelled with air freshener as if they were trying to mask some other odors.WiFi was available throughout the resort but speeds was very limited - don't expect to do much with it.Kids entertainment was very much targeted to the little ones - seems Nickelodeon was a great hit with a play area, water area and activities at night, but not a lot for the older kids/teens. the teens club was smelling from moisture and there was broken equipment. My kids were hoping for Xbox/Wii but no such luck (they enjoyed this at the Esmeralda resort we stayed in).The room was ok and cleaning staff did a good job but their schedule was odd at times - they were days when we had to skip cleaning cause we could not get them to come before or after nap time. The beds were very comfortable. Throughout the stay there was a smell to the water in the shower which my son complained about. also, it was hard keeping the mosquitoes away even if you kept the door open for a few seconds they were already in. Considering the Zika virus the resort should do more against them.Oh...the safe was an interesting device...you had a lock with a key that you had to carry with you - it time to upgrade to electronic locks!!! The important part for better and worse - my son got sick in the last two days with his fever spiking in the last day. I used the doctors services who was great (with fee of course) and got us to be able to leave for our flight. Note that getting the doctor took two calls to the reception desk.I will not come back to this resort. I did take a peak at the neighboring resort Secrets white sands which looked much nicer. you should too!

  • Momoqc158 : Montreal, Canada
Family vacations

We just came back from a week vacation a the resort. I was there with my wife and 2 kids (2 and 3.5 yo) and had a great relax time. Food is good, there are many dining options. We found that for breakfast and lunch the buffet was the best option with the kids as there was plenty of choices for the whole family. For dining, most are great. We preferred the Mexican restaurant for the ambiance and great service. The most disappointing was the tapas one as the food was super salty and not that great. But all in all, each had their strenghts and we are glad we tried them all. Resort is kept clean from top to bottom. It is impressive how much cleaning staff is present there and what they clean daily!would probably not go there without kids, but with kids it was the perfect vacation. Lots of activities, a splash pad and a play house, which they enjoyed.

  • Terri-Lee M :
Amazing

Would like to thank all the amazing staff at this resort that made our Christmas family holiday the best! Especially would like to that Jorge for the great workouts on the beach, Alba, Raul, Pearl, Fernando and lastly the best bartender at the resort Alfredo! Wish we were back there already very family friendly and our grand daughter loved the Nickelodeon play center.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily
  • 24-hour room service
  • All drinks (International brands)
  • Kayaking
  • Snorkeling
  • Boogie Boards
  • Introductory scuba diving lesson
  • Volleyball
  • Shuffleboard
  • Soccer
  • Climbing wall
  • Spanish lessons
  • Dance lessons
  • Evening entertainment
  • 435 rooms in 4-storey buildings
  • 7 la carte restaurants
  • 1 pizzeria
  • 8 bars including Swim-up bar
  • 3 outdoor pools
  • Meeting facilities
  • Business Centre (fee)
  • Sauna (fee)
  • Steamroom (fee)
  • Fitness facilities
  • Scuba diving on-site (fee)
  • Spa (fee)

Luxury Jacuzzi Suite

  • 1 king bed or 2 queen beds
  • Pool, garden or ocean view available
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults + 2 children or 3 adults + 1 child

Jacuzzi Junior Suite

  • 1 king bed  
  • Adults only
  • Pool, garden or ocean view available
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults

Luxury Jacuzzi Walk Out Suite

  • 1 king bed or 2 queen beds
  • Ocean view 
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults and 2 children or 3 adults and 1 child

Family Jacuzzi Suite

  • 1 queen bed in master bedroom and 2 sofa beds in living room
  • Seperate living space
  • Pool and garden or ocean view
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults and 3 children or 3 adults and 1 child

Premium Jacuzzi Suite

  • 1 king bed or 2 queen beds
  • Pool and ocean view 
  • Swim up suite option with private outdoor Jacuzzi available
  • Located in Premium section
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults + 2 children or 3 adults + 1 child

Jacuzzi Swim Up Junior Suite

  • 1 king bed
  • Adults-only section
  • Swim up pool
  • Underwater chaise lounge
  • Pool and garden view
  • A/C
  • Jacuzzi
  • Oversized terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults 

Honeymoon Ocean Front Jacuzzi Suite

  • 1 king bed or 2 queen beds
  • Ocean front view
  • Pool and garden view
  • A/C
  • Jacuzzi
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • Oversized balcony
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults 

Connecting Luxury Jacuzzi Ocean View Suite

  • 1 king bed and 1 sofa bed in one suite
  • 2 queen beds in second suite 
  • Ocean view 
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 6 adults or 4 adults +2 children, 3 adults + 3 children, 2 adults + 4 children

Royal Suite

  • 1 king bed or 2 queen beds
  • Pool and ocean view 
  • Swim up suite with outdoor Jacuzzi option available
  • Located in Premium section
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony or terrace
  • Minibar stocked daily
  • Premium liquor
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults + 2 children 

Presidential Studio

  • 1 king bed and double sofa bed
  • Oceanfront view
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony 
  • Minibar stocked daily
  • Premium liquor
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults

One Bedroom Presidential Suite

  • 1 king bed or 2 queen beds
  • Ocean and pool view
  • Located in the Premium section
  • Living room and dining room with kitchen
  • Pre-arrival butler service
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony 
  • Minibar stocked daily
  • Full bar
  • Reserved beach or pool cabana
  • Private in-suite chef for dinners
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 2 adults and 2 children

Two Bedroom Presidential Suite

  • 1 king bed in master bedroom
  • 2 queen beds in second bedroom
  • Ocean or pool view
  • Located in the Premium section
  • Living room and dining room with kitchen
  • Pre-arrival butler service
  • Champagne and fruit basket
  • Private check-in
  • Pillow and aromatherapy menu
  • Beach and pool butler
  • A/C
  • Jacuzzi
  • Oversized balcony 
  • Minibar stocked daily
  • Full bar
  • Reserved beach or pool cabana
  • Private in-suite chef for dinners
  • Satellite TV
  • DVD player
  • Safety deposit box
  • Direct dial telephone 
  • iPod docking station
  • Coffee maker
  • Deluxe bathrobes
  • Maximum occupancy 6 adults or 4 adults + 2 children, 3 adults + 3 children, 2 adults + 4 children

Restaurants

Le Chique

  • A la carte for dinner
  • Avant-garde cuisine
  • Reservations required
  • Adults only
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Spoon

  • A la carte for breakfast, lunch and dinner
  • International cuisine
  • Dress code is resort casual for breakfast and lunch, casual elegance for dinner

Siena

  • A la carte for dinner
  • Italian
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Tapaz

  • A la carte for dinner and late night bites
  • Spanish
  • Dress code is casual elegance (long trousers and collared shirts for gentlemen)

Zocalo

  • A la carte for breakfast, lunch and dinner
  • Mexican
  • Dress code is resort casual for breakfast and lunch, casual elegance for dinner

Zavaz

  • A la carte for breakfast, lunch and dinner
  • Caribbean cuisine for breakfast and dinner, Burger bar for lunch
  • Dress code is resort casual for breakfast and lunch, casual elegance for dinner

BBQ Grill

  • A la carte for lunch
  • BBQ and burgers
  • Beachside

Pizza Dude!

  • Pizzeria

Bars

  • Mojito Lounge
  • Roof Garden Lounge
  • Wave pool bar
  • Zavaz lounge
  • Zocalo Cantina cocktail bar
  • Wave Swim up Bar
  • Zocalo Swim up Bar
  • Zavaz Swim up BAr


Kids Deal - Children 0-1 years are free when sharing a room and existing beds with 2 adults. Children 2-17 years pay child rates when sharing a room and existing beds with 2 adults.


For the Kids - Babysitting service, Playground, and Kid's pool. Kids 4-12 enjoy supervised activities daily at the Kid's club including rock-climbing wall, sprayground, walk-in dollhouse. Teens club for ages 13-17 includes video games, movies, internet, and in the evening becomes a nightclub with mocktails and music.


Nickelodeon Vacation Experience - Featuring signature Nickelodeon entertainment, themed kids clubs and daily Nickelodeon branded activities. Exclusive to Azul Hotels by Karisma, the Nickelodeon Vacation Experience will also include character dining and interactions with some of Nickelodeon's favorite characters including Dora the Explorer, Spongebob Square Pants and the Teenage Mutant Ninja Turtles.


All offers subject to change. 

Azul Sensatori offers the following Vassa Spa facilities and treatments:

Facilities

  • Gym
  • Massage rooms
  • Steam room
  • Sauna
  • Whirlpool baths

Massages

  • Basic massage
  • Reflexology massage
  • Serenity massage
  • Prenatal massage
  • Deep tissue massage
  • Aromatherapy massage
  • Hot stone massage

Facial treatments

  • Hydrating facial
  • Vitamin C facial
  • Gents facial
  • Refreshing facial
  • Age-defying facial

Wraps

  • Chocolate and coffee wrap
  • Papaya wrap
  • Rosemary and Bamboo wrap
  • Chaya wrap

Other treatments

  • Hydrotherapy
  • Manicure, pedicure
  • Hair removal
  • Hair styling
  • Makeup

Honeymoon Bonus - Private romantic candlelit dinner on the beach for the couple, Chilled bottle of domestic, Champagne delivered to couples room upon arrival, Couples hour massage lesson, Guaranteed king-size bed, Special in room towel arrangement daily, Bathrobes for use during stay, Must be booked at least 30 days in advance, Minimum room category of Premium Jacuzzi Junior Suite.

Weddings - Packages are available. Please inquire for details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

All offers subject to change.

Resort Location Map


  • Azul Sensatori Hotel
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Azul Sensatori Hotel, by Karisma
Carretera Cancun-Puerto Morelos km 27.5 Manz 37, Super Manz 12, Bahia Petempich, Puerto Morelos 77580 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.