Barcelo Maya Beach

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion
This is an older section of the Barcelo Maya resort complex but renovations in 2013 include refurbished guest rooms, restaurants and bars and a new interactive dolphin experience. Overall, this is a great property with a really nice beach area and lots of facilities and activities.

Overview

Looking for quiet seclusion amid tropical gardens? Then this Barcelo hotel - set on a two-kilometre white sand beach surrounded by a completely virgin natural park - is just the place. The landscaping is spectacular and there's a wide variety of dining and entertainment options. Located within the expansive complex of the Barcelo Maya Beach Resort, you can enjoy all the facilities of the 4 hotels within the complex.  An ideal place for families and couples, the Barcelo Maya Beach Resort is the perfect place to enjoy a relaxing beach vacation or a fun-filled holiday. 


Location: Directly on the beach, 20 min from Playa del Carmen, 5 min from Puerto Aventuras, 60 min from the Cancun airport.

Highlights
  • Beautiful beach
  • Refurbished oceanfront rooms
  • Amenities for the whole family
  • 24 hour Sports Bar
  • Free access to other hotels in the Barcelo Maya complex 
  • TripAdvisor Certificate of Excellence 2015


tripadvisor Traveler Reviews
  • Frank L :
Very Nice Resort

The resort is very well maintain, Please use the Bus to move from Hotel to Hotel. It does stop at 12;00 pm, Make reservations to the restaurants early on, The Italian and Kyoto were our Favorite,you can also do buffets on all the Hotels, which is nice, Ivan Uh and Francly Caamal were our Buffet guys at the Playa Maya and they were in top of it. Great Staff.

  • Explorers2go : Victoria, Canada
Great Stay - Will Return!

Just returned from 2 weeks at this large, beautiful, clean, well maintained resort with beautiful water features and immaculate grounds. I travelled "sola" and felt very safe throughout the resort. Food, drinks, beach, pools, lounge chairs, were great. Staff wear sharp uniforms and try hard to please. Special thanks to Pablo whose attentive service added to my breakfast and lunch experience. Comfy bed and pillows, magnifying mirror in bathroom, were appreciated. The Fitness Center was fantastic with new equipment, TV's everywhere, lots of cardio and weight machines. The resort is huge with on-site mall and Mexican market, there was always something to do or see without having to venture off-site. Final note, people of all nationalities and ages worked out together in the Fitness Center, played volleyball on the beach and enjoyed their vacations - that is what I call all-inclusive! I will recommend this resort to friends and family and will surely return!

  • LivaEmma : Greater London, United Kingdom
Good break

we stayed late October for two weeks. Arrival was pleasant but very long, after 10hrs flight all we wanted to do is to lay down. Concierge didn't walk us to the room but showed direction where to go. We found it quite strange. Rooms were spacious and good size. Very easy to get around resort, good choice of restaurants and places to eat in. Talking about food, Spanish restaurant need some serious change as food was awful. Not even close to call Spanish food. Starter didn't have a taste or any spices, main - definitely not cooked today. We couldn't eat food & left restaurant without ordering or trying desert. On other hand - Janpanesse food was great & superb tasty. They cooked main meal in fromnt of us :) One other strange thing was that you are not able to pay in cash anywhere in the resort (shops, shopping mall etc.) it was very inconvenient. Entertainment team - great job guys. ;) Overall - good place to go to have a sunny break.

  • Par_None : San Diego, California
Thanksgiving Vacation 2016 - Overall its Good, not Great

My family of five (kids age 7, 9, 11) stayed at the Barcelo Maya Beach Club Premium Junior Suite the week of November 21-26. We started on the first floor but moved to the third floor after the first day. The first floor was VERY loud. The third floor was great. I would say overall the hotel is very nice. We were really impressed with:- The hotel grounds – they were beautiful and clean- Club premium check-in / check-out was quick and easy- Lots of activities for the kids – kids club was great- Rooms were large enough for our family and very clean- Housekeeping was awesome - The wait staff was great- Beaches are amazing - No problem ever getting a seat at the beach or the pool even though the resort was close to fullWe were not so impressed with:- The buffet food – its actually not good at all. Super disappointing. Food was consistently cold or overcooked – didn’t matter if it was breakfast, lunch or dinner. - There are no lunch a la carte options which really stunk. Buffet only. - No beach service and only drink service at the pools.- The pools are not heated and are pretty cold. The weather was beautiful while we were there but the pools were still very cold. Finally, there was one big reason I am giving the resort a three. The day we switched rooms we were helped by Elizabeth in the club premium section who was AWESOME. She told us to come back at 12:00 to make the switch. When we got back, Elizabeth had left for about an hour. Helena or Heleney was filling in while she was gone. Helena or Heleny was quite possibly the rudest person I have ever come across in any hotel. From the minute we walked in she acted like we were totally inconveniencing her. The notes for the room switch were all written down but she would not help. She would roll her eyes and was straight up rude. The whole experience was surreal. Elizabeth finally returned and helped us make the switch in 5 minutes. Not sure if we would go back. My kids loved it. The food is definitely lacking. Would most likely do something next time closer to Playa del Carmen.

  • Radmanjohn : Orillia, Canada
Disappointing in the Beach Resort as compared to the Colonial or Palace

Hi Everyone, my wife and I are frequent travellers and have been to the Barcelo Mayan hotels about 12 times (general once a year we come here). Normally we have stayed at the Colonial or Tropical or Palace. I am writing this reveiw specifically about the Beach hotel of the chain ( as it has recently been renovated). We were in the Tulum building on the second floor. The room seemed to be paper thin as compared to the other Barcelo hotel rooms . The food here at the buffet is mediocre at best and is inferior to the buffet at the Colonial or Palace. Yet you can walk to the buffets at these other hotels free of charge. The room service by replenishing the supplies of pop, and chips and nuts was non existent, and every day we had to ask for face clothes and chips. This was not at all our experience with Colonial, Tropical or the Palace. The ala carte meals are great, and service is great. The beach is fantastic, and the drink service at the pool, and bars was great. I definetely love this location however in the future I would only book in at the colonial /tropical or Palace. I dont have experience with the Caribe, however by far from a location point of view the colonial is the best. The gym is also fantastic and is situated at the colonial. So I do recommend the Barcelo Maya hotel for a winter vacation, however choose the Colonial/Tropical or Palace avoid the Beach hotel . If I wrote a review for the colonial I would give it a 4 and the palace a 5 . Overall we love the Barcelo Maya hotels just not the Beach :). Oh I forgot to mention the beds were extremely comfy !!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • All drinks (domestic beer & cocktails, select international brands, house wine with meals, 24 hours)
  • Daily activities
  • Nightly entertainment
  • Kids club (4-12 years old)
  • Nightclub for teenagers 
  • Water park with slides and waterfalls, located at the Barceló Maya Colonial hotel
  • New water park Pirates Island and Surf Ride pool. Additional charge applies.
  • Non-motorized water sports 
  • Towel and chair service at the beach and pool areas
  • Disco with drinks included from 11:00 pm to 2:00 am
  • Minibar inside your room stocked daily with bottled water, soft drinks and domestic beer

Club Premium

  • 20% off in the spa and beauty salon (some restrictions may apply)
  • 10% discount at the Barcelo gift shop
  • Private check-in & check-out in an exclusive Club Premium area 
  • Personalised concierge services only for Club Premium clients 
  • Priority reservation at a la carte restaurants
  • The best room view in our exclusive Club Premium area
  • Room amenities upon arrival
  • Pool towels in the room
  • VIP mini-bar (sodas, water, beer & dry snacks)
  • Premium amenities in the room
  • Turndown service
  • Exclusive Club Premium Lounge with international drinks, canapes, continental breakfast, table games, books, newspaper, free internet (Open from 07:00 - 23:00)
  • Premium brand liquors
  • Local calls without charge
  • Complimentary wireless internet at the available areas of each hotel*
  • Express laundry service with regular charge
  • Room service included
  • Access to the hydrotherapy areas, once a day, everyday of stay
  • Access to Barcelo Maya Palace Deluxe facilities**

(*)Applies two access codes per room
(**) Applies only for Suite Oceanfront Club Premium, Junior Suite Swim-up Club Premium, Suite Swim-up Club Premium at Maya Beach & Caribe. As well for Suite Oceanfront Club Premium at Maya Colonial & Tropical.     

  • 2,004 rooms in five 3-storey buildings with elevators
  • 16 restaurants
  • Room service 24 hrs (fee)
  • 15 bars including Swim-up pool bar
  • Disco
  • 2 large pools with children's sections
  • Jacuzzis
  • 7 lit tennis courts
  • Mini-golf
  • Watersports center
  • Multi-purpose sports court
  • Shopping mall
  • Casino
  • Theatre w/live entertainment
  • Dolphinaris interactive experience
  • Gym
  • Sauna
  • U-Spa with steam baths and hydrotherapy
  • Massage services (fee)
  • Beauty salon (fee)
  • Laundry services (fee)
  • Medical services (fee)
  • WiFi internet (fee)

Superior Room Beach Section

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Alarm clock
  • Iron & Ironing board
  • Balcony or Terrace
  • Gardenview
  • Coffee maker
  • Full bathroom
  • Electrical outlets 110 volt
  • Flat screen TV
  • Day bed
  • Mini-bar (restocked daily)
  • Telephone with voice mail
  • In-room safe
  • Bathrobes and slippers

Junior Suite Oceanfront Club Premium Beach Section

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Oceanfront
  • Iron & Ironing board
  • Coffee maker
  • Private balcony or terrace
  • Electrical outlets 110 volt
  • Flat screen TV
  • Mini-bar (restocked daily)
  • Digital scale
  • Bathroom with bathtub
  • In-room safe
  • Please have a look under Extra Features for the Club Premium inclusions
  • 2 day beds
  • Bathrobes and slippers

Superior Room Tropical Section

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Alarm clock
  • Iron & Ironing board
  • Balcony or Terrace
  • Mini-bar (restocked daily)
  • Gardenview
  • Coffee maker
  • Full bathroom
  • Electrical outlets 110 volt
  • Flat screen TV
  • Day bed
  • Telephone with voice mail
  • In-room safe
  • Bathrobes and slippers

Junior Suite Oceanfront Club Premium Tropical Section

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Oceanfront
  • Iron & Ironing board
  • Mini-bar (restocked daily)
  • Coffee maker 
  • Private balcony or terrace
  • Electrical outlets 110 volt
  • Flat screen TV
  • Day bed
  • Digital scale
  • Bathroom with bathtub
  • In-room safe
  • Please see All Inclusive section for the Club Premium inclusions
  • Bathrobes and slippers

Oceanfront Suite Club Premium Beach Section

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Iron & Ironing board
  • 1 King bed
  • Mini-bar (restocked daily)
  • Terrace
  • Coffee maker
  • Pillow menu
  • Scale
  • Digital safety deposit box 
  • Dining room
  • 2 sofa beds
  • Telephone with voice mail
  • 2 Full bathrooms
  • Two 42" LCD TV's
  • Magnifying mirror
  • Hydromassage bathtub
  • Please see All Inclusive section for the Club Premium inclusions
  • Radio alarm clock with iPod and MP3 dock
  • Bathrobes and slippers
  • Luxury toiletries

Restaurants

Beach Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International

Caribe Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International   

Mexico Lindo

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

La Fuente Restaurant

  • a la carte for dinner
  • Spanish
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

La Trattoria Ristorante Italiano

  • a la carte for dinner
  • Italian
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

Tokyo

  • a la carte for dinner
  • Japanese
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

Rancho Grande 

  • Snack Bar
  • Grill

Captain Morgan Restaurant

  • Snack Bar
  • Grill  

Bars

  • Caribe Lobby Bar
  • Kukulcan Theatre Bar 1
  • Caribe Swim-up Bar
  • Beach Lobby Bar
  • Kukulcan Theatre Bar 2
  • Palenque Theatre Bar 1
  • Palenque Theatre Bar 2
  • Beach Swim-up Bar
  • Sports Bar
  • El Cielito Bar

Child Policy - Children 2-12 years pay applicable rate when sharing a room with two adults in room with existing bedding.

For the Kids - Barcy kids club for children (between 4 and 12 years of age), Teen Club, kid's section of the main pool, water park and miniature golf. Babysitting service available (fee).



Facilities

  • 26 treatment rooms
  • Sauna
  • Steam room
  • Tropical and bithermal shower
  • Dynamic pool and immersion pool 
  • Float room
  • Hydrotherapy room
  • 3 Vichy showers
  • Swiss room 

Treatments

  • High performance massages
  • Body wraps
  • Facials

Beauty Salon Treatments

  • Manicures and pedicures 
  • Depilation
  • Bridal makeup and hairdressing

Honeymooners - To be eligible for the honeymoon package newlyweds must advise at the time of booking and present their proof of wedding dated within the last month upon arrival at the hotel.

Stay at 1, Play at 4 - Access to use the facilities and services at the following hotels in the complex: Barcelo Maya Caribe Resort, Barcelo Maya Colonial and Barcelo Maya Tropical.

Stay at 1, Play at 2 - Guests staying in the Oceanfront Suite Club Premium has access to Barcelo Maya Palace Deluxe and all it's services and facilities.
Only applicable for Oceanfront Suite Club Premium guests.  

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Credit - Up to US$1,000 Resort Credit will be granted to the guest in discounts up to 25% that are only applicable upon the acquisition of different services or product within the resort including: The U Spa, room service, private dinner on the beach, late checkout, Pirates Island Water Park, surf ride, bowling alley, wedding packages (does not apply to extra wedding services), laundry & dry cleaning, Wi-Fi, wine & cava, boutiques shopping, excursions, water parks and more.

Terms & Conditions:

  • No extra deductions will be made from the guest's bill at time of check-out.
  • Resort Credit discounts cannot be exchanged for cash, neither totally nor partially, and no unused portion will be refunded.
  • Promotion subject to changes without prior notice.
  • The amount of $1,000.00 USD equals to the discounts given to the guest that can only be applied on the purchase of different services and products within the Barceló Maya Beach Resort with the maximum already stated.
  • These services and products are described in www.barcelo.com and on the Resort Credit information that guests will receive while staying at the resort.
  • The products and services listed are not part of the All-Inclusive and the guest will be able to deduct the percentage indicated above on the total amount of the product or service acquired.
  • Client will be required to provide the wristband folio number, room number as well to sign a discount voucher.
  • No extra deductions will be made from the guest's bill at time of check-out.
  • Resort Credits discounts cannot be exchanged for cash, neither totally nor partially and no unused portion thereof will be refunded.
  • Additional restrictions may apply.

Promotion is subject to changes without prior notice.
Promotion valid for travel up to December 31, 2016

Resort Location Map


  • Barcelo Maya Beach
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Barcelo Maya Beach
Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.