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Barcelo Maya Beach

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion
This is an older section of the Barcelo Maya resort complex but renovations in 2013 include refurbished guest rooms, restaurants and bars and a new interactive dolphin experience. Overall, this is a great property with a really nice beach area and lots of facilities and activities.

Overview

Looking for quiet seclusion amid tropical gardens? Then this Barcelo hotel - set on a two-kilometre white sand beach surrounded by a completely virgin natural park - is just the place. The landscaping is spectacular and there's a wide variety of dining and entertainment options. Located within the expansive complex of the Barcelo Maya Beach Resort, you can enjoy all the facilities of the 4 hotels within the complex.  An ideal place for families and couples, the Barcelo Maya Beach Resort is the perfect place to enjoy a relaxing beach vacation or a fun-filled holiday. 


Location: Directly on the beach, 20 min from Playa del Carmen, 5 min from Puerto Aventuras, 60 min from the Cancun airport.

Highlights
  • Beautiful beach
  • Refurbished oceanfront rooms
  • Amenities for the whole family
  • 24 hour Sports Bar
  • Free access to other hotels in the Barcelo Maya complex 
  • TripAdvisor Certificate of Excellence 2015


tripadvisor Traveler Reviews
  • Brandi L :
Amazing Resort

We stayed here Feb 28 - March 9, 2016. Was an amazing experience. My now soon to be hubby Proposed to me on the beach during the romantic dinner on the beach. Rooms were clean, food was great, beach was clean, not rocky or covered in sea weed. Always something going on at the resort, helpful staff and great night shows. We will be going back in 2018 to be married on this resort and I cant wait.

  • Debbie0046 : Tinley Park, Illinois
Excellent beach, property and service staff. Falls short on food and front desk/concierge staff.

5/5 > Overall property, beach, pools and rooms (ours was premium in Tulum with hot tub, 3rd floor ocean). Impeccably clean and beautiful. Housekeeping was wonderful, air conditioning worked great, loved the size of the room and the lovely balcony with private hot tub. I liked the gardens, the nice walks without having to leave the resort. This is either the most beautiful -- or tied with the most beautiful -- of all resorts where we have every stayed.5/5 > Service staff were all extremely warm, friendly and wanting to please. This includes housekeeping, bar, food.5/5 > Liquor and bar - Quality, variety, service. Includes at the bars, pools, grills, buffets and in room. 3/5 > Food overall. Buffet for breakfast was fantastic everyday. A lot of variety, beautifully displayed, excellent service. Dinner was sub-par for the price. Very heavy carbs, veggies and chicken -- very little of other proteins. Hard to find protein dishes prepared other than in lots of sauce, Mexican-style. Would have liked to see more variety and preparation of fish (especially being right on the Gulf/ocean) and meets. Lunch was downright awful -- the hours were way too limited, the food was not good. I literally missed an event we came to the resort for one evening due to the mystery meat they label as hamburger -- as I had diarrhea and intestinal discomfort for hours. It is ridiculous that the specialty restaurants have tons of available seating every night because the resort so limits the reservations -- as I have no idea whether the specialty restaurants would have been good versus buffet or not -- since the options in where we could go and at what times were so limited that we did not bother. There is a wine list at the dinner buffets but most of the servers seem not to know that -- and your food will go cold unless you find the right person when you arrive who knows the list exists -- and if the wine you select is actually available. Apparently part of the problem is that the wines are stored centrally and are not easily accessed from each dining location. The wine list is extra (not included) -- and I am fine with that, as the table wine for me is not up to my level of wine expectations. If you claim you are a Five Star resort -- as Barcelo does -- better food and better wine (even at a price) are a reasonable expectation. 3/5 > Front Desk, Concierge, Guest Services. All were lacking, appeared apathetic and disengaged. We were there as part of a large group and I do not know if that impacted the service we got from Front Desk, Concierge, etc -- as the group had their own info booth. If it were not for this, I would have given this 2 of 5 instead of 3 of 5. Do not say you have a Concierge at a given building if you do not -- or if the little time the person is there they have no computer and can do pretty much nothing.

  • Márta M :
Amazing Resort

We stayed at Barcelo Maya Beach (Coba wing) for 11 nights in 2016 December. This was our first visit to this resort, we have never returned to a resort so far but we are considering returning here. The beach is amazing, the countless swimming pools are spectacular. Our personal favourite was El Cielito Adult Only pool. This resort is very quiet and is not crowded at all, you can find free beach chairs anytime. The resort is very clean, the grounds are very well kept. There were many things to do in the area within walking distance, we loved the free water sports option (tried kayaks and catamaran). The food at the buffet was good with a variety to satisfy everyone's taste. The a’ la carte restaurants were excellent as well, we tried 6 of them and our favourite was the 2 Japanese restaurants and La Fuente.Our only complaint is that we were freezing every time we enetered the common areas (restaurants, toilets air conditioner was set to 13 Celsius), due to air conditioning we catched cold and was ill during our entire stay.Tip: Be careful with USD – MEX change, we booked a trip via the Hotel for 286 USD and during checkout they wanted to charge us for 324 USD.Overall we enjoyed our stay so much, special thanks to SEYLER Zunun, LETICIA Cruz, Ivan Uh, Nelvy and ISAAC Manriquez from buffet restaurant, EMANUEL from adult bar, Luis Mendez (coctails), BEATRIZ and MIGUEL Arcos from the beach buffet, ALEX Alfaro and MARISOL Luna from Captain Morgan; ALINDRA Delfin from Sport bar, Gonzalo Perez and Andres Kuyoc from La Fuente, ANTONIO Morales; DJ from Dressel Dive center, Osvaldo from Barcelo Tours and Luis Pat. They all provided superb service.

  • nikkikcampbell123 : Beaverton, Oregon
Best vacation ever

Had a great vacation with our two teen boys (16 & 18 y.o.). Must easier on us parents as we were able to let them go do their own thing, on their schedule, with little coordination on our part. I.e. they could grab lunch on their own if hungry, didn't have to drive anywhere necessarily, etc.Glad we did Club Premium. Liked slicker check-in and various other perks that came with it, preferred hours for ala carte restaurants, free room service for up-late teens, etc.Pool areas and beaches were incredible. Was surprised there were not community hot tub(s) for the storm/cool day we had, but our Suite had a small hot tub on the deck with partial view of ocean and the beautiful pools. Spotless grounds... the Employees work SO hard and we each carried a stack of $1-$5's to generously tip throughout the day, i.e. room service, bartenders, waiters, etc. The employees seemed very, very appreciative of this. Only complaint was that my 16 yr old was told to leave the incredible gym / workout room because he was too young... he is an athlete & was w/ his older brother & my husband. Seemed ridiculous... especially when the next day's workout there was a another dad in the gym accompanied by his 9-10 y.o. son wearing Crocs! The same employees were working there (nice, friendly greeter gal at the front desk and a mirror-staring, non-personable buff dude). This was the only major irritation. We had remodeled rooms so we were happy with them. Nothing crazy fancy, but liked the mini-frig, black-out curtains, A/C ran great. The swinging opaque glass bathroom door felt a bit non-private, but we managed. The rooms can get very muggy, damp feeling... at least until you kick up the a/c and/or open the patio doors. The room service comes every day and when we could, we asked that they not mop the floors. The extra moisture in the room didn't help and it made the tile floors pretty slick. We had a great time. We would return. Beautiful place.

  • kim12016 : Edmonton, Canada
Crash my playa

Please be mindful ,that during this event the resort is full of people from all over the globe . It becomes a large party that run until all hours of the night. The family friendly resorts becomes largely disrespectful towards people seeking relaxing and quality time with your family . The staff as always are a amazing and do everything they can to accommodate you ,however the lack of common curiosity displayed from the a large part of the people that are here is disheartening,that they display a selfish disrespectful entitlement towards others . I witnessed children playing in the pool , a large group of people rushed the pool to retrieve child floating devises from the event planners of this event . Scared parents children in the pool were shown no consideration ,and parents fearfully removed there playing children from the pool .We have been to this resort 13 times , married there always amazed with the peaceful and friendly staff . This was a large disappointment ,,I strongly suggest that in the event anyone looking for peace and quiet choose another resort in the area at this time .

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • All drinks (domestic beer & cocktails, select international brands, house wine with meals, 24 hours)
  • Daily activities
  • Nightly entertainment
  • Kids club (4-12 years old)
  • Nightclub for teenagers 
  • Water park with slides and waterfalls, located at the Barceló Maya Colonial hotel
  • New water park Pirates Island and Surf Ride pool. Additional charge applies.
  • Non-motorized water sports 
  • Towel and chair service at the beach and pool areas
  • Disco with drinks included from 11:00 pm to 2:00 am
  • Minibar inside your room stocked daily with bottled water, soft drinks and domestic beer

Club Premium

  • 20% off in the spa and beauty salon (some restrictions may apply)
  • 10% discount at the Barcelo gift shop
  • Private check-in & check-out in an exclusive Club Premium area 
  • Personalised concierge services only for Club Premium clients 
  • Priority reservation at a la carte restaurants
  • The best room view in our exclusive Club Premium area
  • Room amenities upon arrival
  • Pool towels in the room
  • VIP mini-bar (sodas, water, beer & dry snacks)
  • Premium amenities in the room
  • Turndown service
  • Exclusive Club Premium Lounge with international drinks, canapes, continental breakfast, table games, books, newspaper, free internet (Open from 07:00 - 23:00)
  • Premium brand liquors
  • Local calls without charge
  • Complimentary wireless internet at the available areas of each hotel*
  • Express laundry service with regular charge
  • Room service included
  • Access to the hydrotherapy areas, once a day, everyday of stay
  • Access to Barcelo Maya Palace Deluxe facilities**

(*)Applies two access codes per room
(**) Applies only for Suite Oceanfront Club Premium, Junior Suite Swim-up Club Premium, Suite Swim-up Club Premium at Maya Beach & Caribe. As well for Suite Oceanfront Club Premium at Maya Colonial & Tropical.     

  • 2,004 rooms in five 3-storey buildings with elevators
  • 16 restaurants
  • Room service 24 hrs (fee)
  • 15 bars including Swim-up pool bar
  • Disco
  • 2 large pools with children's sections
  • Jacuzzis
  • 7 lit tennis courts
  • Mini-golf
  • Watersports center
  • Multi-purpose sports court
  • Shopping mall
  • Casino
  • Theatre w/live entertainment
  • Dolphinaris interactive experience
  • Gym
  • Sauna
  • U-Spa with steam baths and hydrotherapy
  • Massage services (fee)
  • Beauty salon (fee)
  • Laundry services (fee)
  • Medical services (fee)
  • WiFi internet (fee)

Superior Room Beach Section

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Alarm clock
  • Iron & Ironing board
  • Balcony or Terrace
  • Gardenview
  • Coffee maker
  • Full bathroom
  • Electrical outlets 110 volt
  • Flat screen TV
  • Day bed
  • Mini-bar (restocked daily)
  • Telephone with voice mail
  • In-room safe
  • Bathrobes and slippers

Junior Suite Oceanfront Club Premium Beach Section

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Oceanfront
  • Iron & Ironing board
  • Coffee maker
  • Private balcony or terrace
  • Electrical outlets 110 volt
  • Flat screen TV
  • Mini-bar (restocked daily)
  • Digital scale
  • Bathroom with bathtub
  • In-room safe
  • Please have a look under Extra Features for the Club Premium inclusions
  • 2 day beds
  • Bathrobes and slippers

Superior Room Tropical Section

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Alarm clock
  • Iron & Ironing board
  • Balcony or Terrace
  • Mini-bar (restocked daily)
  • Gardenview
  • Coffee maker
  • Full bathroom
  • Electrical outlets 110 volt
  • Flat screen TV
  • Day bed
  • Telephone with voice mail
  • In-room safe
  • Bathrobes and slippers

Junior Suite Oceanfront Club Premium Tropical Section

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Oceanfront
  • Iron & Ironing board
  • Mini-bar (restocked daily)
  • Coffee maker 
  • Private balcony or terrace
  • Electrical outlets 110 volt
  • Flat screen TV
  • Day bed
  • Digital scale
  • Bathroom with bathtub
  • In-room safe
  • Please see All Inclusive section for the Club Premium inclusions
  • Bathrobes and slippers

Oceanfront Suite Club Premium Beach Section

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Iron & Ironing board
  • 1 King bed
  • Mini-bar (restocked daily)
  • Terrace
  • Coffee maker
  • Pillow menu
  • Scale
  • Digital safety deposit box 
  • Dining room
  • 2 sofa beds
  • Telephone with voice mail
  • 2 Full bathrooms
  • Two 42" LCD TV's
  • Magnifying mirror
  • Hydromassage bathtub
  • Please see All Inclusive section for the Club Premium inclusions
  • Radio alarm clock with iPod and MP3 dock
  • Bathrobes and slippers
  • Luxury toiletries

Restaurants

Beach Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International

Caribe Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International   

Mexico Lindo

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

La Fuente Restaurant

  • a la carte for dinner
  • Spanish
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

La Trattoria Ristorante Italiano

  • a la carte for dinner
  • Italian
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

Tokyo

  • a la carte for dinner
  • Japanese
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

Rancho Grande 

  • Snack Bar
  • Grill

Captain Morgan Restaurant

  • Snack Bar
  • Grill  

Bars

  • Caribe Lobby Bar
  • Kukulcan Theatre Bar 1
  • Caribe Swim-up Bar
  • Beach Lobby Bar
  • Kukulcan Theatre Bar 2
  • Palenque Theatre Bar 1
  • Palenque Theatre Bar 2
  • Beach Swim-up Bar
  • Sports Bar
  • El Cielito Bar

Child Policy - Children 2-12 years pay applicable rate when sharing a room with two adults in room with existing bedding.

For the Kids - Barcy kids club for children (between 4 and 12 years of age), Teen Club, kid's section of the main pool, water park and miniature golf. Babysitting service available (fee).



Facilities

  • 26 treatment rooms
  • Sauna
  • Steam room
  • Tropical and bithermal shower
  • Dynamic pool and immersion pool 
  • Float room
  • Hydrotherapy room
  • 3 Vichy showers
  • Swiss room 

Treatments

  • High performance massages
  • Body wraps
  • Facials

Beauty Salon Treatments

  • Manicures and pedicures 
  • Depilation
  • Bridal makeup and hairdressing

Honeymooners - To be eligible for the honeymoon package newlyweds must advise at the time of booking and present their proof of wedding dated within the last month upon arrival at the hotel.

Stay at 1, Play at 4 - Access to use the facilities and services at the following hotels in the complex: Barcelo Maya Caribe Resort, Barcelo Maya Colonial and Barcelo Maya Tropical.

Stay at 1, Play at 2 - Guests staying in the Oceanfront Suite Club Premium has access to Barcelo Maya Palace Deluxe and all it's services and facilities.
Only applicable for Oceanfront Suite Club Premium guests.  

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Credit - Up to US$1,000 Resort Credit will be granted to the guest in discounts up to 25% that are only applicable upon the acquisition of different services or product within the resort including: The U Spa, room service, private dinner on the beach, late checkout, Pirates Island Water Park, surf ride, bowling alley, wedding packages (does not apply to extra wedding services), laundry & dry cleaning, Wi-Fi, wine & cava, boutiques shopping, excursions, water parks and more.

Terms & Conditions:

  • No extra deductions will be made from the guest's bill at time of check-out.
  • Resort Credit discounts cannot be exchanged for cash, neither totally nor partially, and no unused portion will be refunded.
  • Promotion subject to changes without prior notice.
  • The amount of $1,000.00 USD equals to the discounts given to the guest that can only be applied on the purchase of different services and products within the Barceló Maya Beach Resort with the maximum already stated.
  • These services and products are described in www.barcelo.com and on the Resort Credit information that guests will receive while staying at the resort.
  • The products and services listed are not part of the All-Inclusive and the guest will be able to deduct the percentage indicated above on the total amount of the product or service acquired.
  • Client will be required to provide the wristband folio number, room number as well to sign a discount voucher.
  • No extra deductions will be made from the guest's bill at time of check-out.
  • Resort Credits discounts cannot be exchanged for cash, neither totally nor partially and no unused portion thereof will be refunded.
  • Additional restrictions may apply.

Promotion is subject to changes without prior notice.
Promotion valid for travel up to December 31, 2016

Resort Location Map


  • Barcelo Maya Beach
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Barcelo Maya Beach
Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.