HOT DEAL ALERT! Book an all-inclusive Transat package - Receive a up to $50 Gift Card & more. View offer.

Barcelo Maya Beach

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

This is an older section of the Barcelo Maya resort complex but renovations in 2013 include refurbished guest rooms, restaurants and bars and a new interactive dolphin experience. Overall, this is a great property with a really nice beach area and lots of facilities and activities.


Overview

Looking for quiet seclusion amid tropical gardens? Then this Barcelo hotel - set on a two-kilometre white sand beach surrounded by a completely virgin natural park - is just the place. The landscaping is spectacular and there's a wide variety of dining and entertainment options. Located within the expansive complex of the Barcelo Maya Beach Resort, you can enjoy all the facilities of the 4 hotels within the complex.  An ideal place for families and couples, the Barcelo Maya Beach Resort is the perfect place to enjoy a relaxing beach vacation or a fun-filled holiday. 


Location: Directly on the beach, 20 min from Playa del Carmen, 5 min from Puerto Aventuras, 60 min from the Cancun airport.

Highlights
  • Beautiful beach
  • Refurbished oceanfront rooms
  • Amenities for the whole family
  • 24 hour Sports Bar
  • Free access to other hotels in the Barcelo Maya complex 
  • TripAdvisor Certificate of Excellence 2015


tripadvisor Traveler Reviews
  • dorisviv : Lewisville, Texas
Great Snorkeling off the Beach

We stayed in a basic room, which would have been great had it included WiFi. We were not told that WiFi would be at an extra charge. The staff is well trained and works hard at pleasing the guests. The Barcelo does a great job promoting Mexican culture and heritage with daily events at the Mall. Food was international cuisine, as to be expected. We found healthy food choices, fresh fruit and salads. They had a Mexican food luncheon, which we missed because we ate at a different place that day, on the beach. Great beach and good snorkeling by the dock and away from crowds. Would have been great to have a quiet beach without piped-in music. If the resort didn't pipe it in, people brought their own and played it on speakers; very inconsiderate. We really enjoyed our stay, found it very relaxing and would visit again.

  • Robin H :
Best place

We go there every year. The wait staff is excellent. Every time I have been there they remember me. Irene is one of the wait staff and is incredible. Talk about attentive. We can't wait to see her every year. The resort is clean and the rooms are nice. The steak restaurant is excellent. I also love Armando at the buffet. He remembered what I ordered everyday. I will continue to go to this resort.

  • RachelFH : Newburyport, Massachusetts
Had a great stay

We thoroughly enjoyed our stay at the Maya Beach - part of a huge 5 hotel complex with many pools, 2 beaches, water park, dive centre, restaurants and bars. We upgraded our stay and had ocean facing room with hot tub on balcony - was great but we didn't use it more than twice. Nice to have more space though and to be close to the pools etc so we didn't have to walk very far to the pools. A few comments - the kids club was focused far too young for our 9 and 11 year old kids. Was supposed to cater to up to age 12 but we found it was mostly for little kids up to about age 7. The dive centre was very helpful - we booked a trip to swim with Whale sharks (amazing! Boat trip out was rough - bring dramamine), also a trip to Cozumel to snorkel there. Also tried the scuba in the pool at the hotel a couple of times which was fun. Didn't go to "swim with dolphins" area as i can't stand to see a 'dolphin prison' at a resort. Go see them in the wild! Not in a hotel pool! Restaurants mostly good; we loved the hibachi, the mexican and the two italian places the best.

  • RanDee P :
Disappointing

If you are looking for a five star resort, this is not it. Especially if you have experience at other all inclusive resorts. As an employee of a major US airline, I frequent Mexico every couple of months and I can definitely say - we won't return here. I was very disappointed with the lack of service, amenities, and accommodations.Our stay had a rough start, as we were directed to wait in line in the the extremely humid lobby for check in. I was surprised that we were made to do this - as, we had purchased a premium level room and that typically means a private air conditioned check in. After waiting in line for nearly 20 minutes, we were called up to only be old there was a problem with our reservation but no one would tell us what the problem was. After another 20 minutes of waiting and asking to see our confirmation several times - we were finally escorted to the premium level check in. We were told that they would tell us what the problem was. Of course, we waited another 20 minutes to be assisted there. Finally, when we got assistance - they said there was no problem and gave us our keys. I am still a little surprised that they didn't show us to our room and we were just left to find it on our own. Even worse, we had to go back to give the room information to the bellboy. It was extremely unorganized and never once, were we made to feel welcome. That was a definite first for me - in all of my resort experience the staff normally go out to their way to be kind and welcoming. After a 1.5 check in process, we found our way to our room. I chose this part of the resort for the ocean front view and because it said the rooms had been renovated. They were decent - at best. In the US, they would certainly fall in the 2.5-3 star range. The patio was large but the jets on our jacuzzi did not work and the walls between patios are paper thin. In fact, the walls in the rooms are paper thin. We were often woken up all hours of the night by the guests in the room next to us and spent little time on the patio as the people next to us were constantly out there talking on the phone. The view is hardly an ocean front. You can barely see the ocean front with the trees and the resort in between. Thanks to prior reviews, I knew we definitely needed to book our dinner reservations right away. We called down to do so and were told we must visit our building concierge. At this point it was almost 3 pm. We decided to walk over to the spa first to make an appointment then circle back. When we finally got back, we went to make our dinner reservations - only to find out then that day of reservations must be made before 3 PM. Thus, forcing us to the icky buffet for dinner that night. Had we be given the proper guidance and instruction at check in, we certainly would have made our reservations right away.I've never been a fan of resort restaurants and this was the one thing Barcelo did well at. We ate at the Mexico Lindo and the Brazilian restaurants on the two nights were able make reservations for. Both restaurants had excellent food and by far, the absolute best service we received the entire trip. However, breakfast and lunch was beyond poor with terrible quality at the buffets and the pool grills. Like most resorts, there was a dress code for dinner...but only for the men. I was flabbergasted when my male friend was asked to unroll his dress pants (rolled slightly up his calf) before we were allowed to enter the restaurant. However, a female walked right in behind is in daisy duke cut off jean shorts. Talk about a terrible double standard and a horrible policy. Mind you, this is after we were chastised by the hostess for being 20 minutes late for our reservation. I apologized and explained that on the bus ride over, we were stopped at length trying to accommodate a wheelchair passenger. What was even more appalling was the 20 plus open tables in the restaurant. It is clear that they want you at the buffets. The main pool was decent but there were many unattended adolescents with no supervision. The adult pool is set so far back into the gardens that it seemed to attract far more bugs and insects. The beach is the best thing that Barcelo has going for them but it is lacking in service, no surprise there. There are no cabanas and no waitstaff. If you want a drink, you have to haul back to the pool bar to get it. Also, it took us quite some time to stumble upon where to get beach towels. We were never able to find anyone to ask, staffing severely lacks here. We did enjoy the Spa and took full advantage of our one hour free hydrotherapy treatment. We would absolutely recommend that. I often recommend resorts to my travel industry peers but this won't be one of them. The couple positives of the resort are far outweighed by the negatives.

  • SGFBoston : Boston
Third time at this resort

I would come back to Barcelo in a heartbeat. I was there the week of August 13th. It was VERY hot. We stayed at the Caribe and upgraded to premium. This gives you basically everything you'd get at The Palace on a better part of the beach.In the past the main buffet was not enclosed/air conditioned but it is now.As everyone says the dinners in the fancier restaurants are better. It is easier to get reservations with premium as there is a separate area for making them and you can get them for 6 nights. The buffet is more than adequate for breakfast and lunch. Elaborate and beautiful displays; they must take hours to prepare.Beach and pool areas are very clean and beach was not crowded.I once again had a great experience and will return.Go and enjoy!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • All drinks (domestic beer & cocktails, select international brands, house wine with meals, 24 hours)
  • Daily activities
  • Nightly entertainment
  • Kids club (4-12 years old)
  • Nightclub for teenagers 
  • Water park with slides and waterfalls, located at the Barcel√≥ Maya Colonial
  • New water park Pirates Island and Surf Ride pool. Additional charge applies.
  • Non-motorized water sports 
  • Towel and chair service at the beach and pool areas
  • Disco with drinks included from 11:00 pm to 2:00 am
  • Minibar inside your room stocked daily with bottled water, soft drinks and domestic beer

Club Premium

  • 20% off in the spa and beauty salon (some restrictions may apply)
  • 10% discount at the Barcelo gift shop
  • Private check-in & check-out in an exclusive Club Premium area 
  • Personalised concierge services only for Club Premium clients 
  • Priority reservation at a la carte restaurants
  • The best room view in our exclusive Club Premium area
  • Room amenities upon arrival
  • Pool towels in the room
  • VIP mini-bar (sodas, water, beer & dry snacks)
  • Premium amenities in the room
  • Turndown service
  • Exclusive Club Premium Lounge with international drinks, canapes, continental breakfast, table games, books, newspaper, free internet (Open from 07:00 - 23:00)
  • Premium brand liquors
  • Local calls without charge
  • Complimentary wireless internet at the available areas of each hotel*
  • Express laundry service with regular charge
  • Room service included
  • Access to the hydrotherapy areas, once a day, everyday of stay
  • Access to Barcelo Maya Palace Deluxe facilities**

(*)Applies two access codes per room
(**) Applies only for Suite Oceanfront Club Premium, Junior Suite Swim-up Club Premium, Suite Swim-up Club Premium at Maya Beach & Caribe. As well for Suite Oceanfront Club Premium at Maya Colonial & Tropical.  

  • 2,004 rooms in five 3-storey buildings with elevators
  • 16 restaurants
  • Room service 24 hrs (fee)
  • 15 bars including Swim-up pool bar
  • Disco
  • 2 large pools with children's sections
  • Jacuzzis
  • 7 lit tennis courts
  • Mini-golf
  • Watersports center
  • Multi-purpose sports court
  • Shopping mall
  • Casino
  • Theatre w/live entertainment
  • Dolphinaris interactive experience
  • Gym
  • Sauna
  • U-Spa with steam baths and hydrotherapy
  • Massage services (fee)
  • Beauty salon (fee)
  • Laundry services (fee)
  • Medical services (fee)
  • Wi-Fi (fee)

Superior Room Beach Section

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Alarm clock
  • Iron & Ironing board
  • Balcony or Terrace
  • Gardenview
  • Coffee maker
  • Full bathroom
  • Electrical outlets 110 volt
  • Flat screen TV
  • Day bed
  • Mini-bar (restocked daily)
  • Telephone with voice mail
  • In-room safe
  • Bathrobes and slippers

Junior Suite Oceanfront Club Premium Beach Section

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Oceanfront
  • Iron & Ironing board
  • Coffee maker
  • Private balcony or terrace
  • Electrical outlets 110 volt
  • Flat screen TV
  • Mini-bar (restocked daily)
  • Digital scale
  • Bathroom with bathtub
  • In-room safe
  • Please have a look under Extra Features for the Club Premium inclusions
  • 2 day beds
  • Bathrobes and slippers

Superior Room Tropical Section

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Alarm clock
  • Iron & Ironing board
  • Balcony or Terrace
  • Mini-bar (restocked daily)
  • Gardenview
  • Coffee maker
  • Full bathroom
  • Electrical outlets 110 volt
  • Flat screen TV
  • Day bed
  • Telephone with voice mail
  • In-room safe
  • Bathrobes and slippers

Junior Suite Oceanfront Club Premium Tropical Section

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Oceanfront
  • Iron & Ironing board
  • Mini-bar (restocked daily)
  • Coffee maker 
  • Private balcony or terrace
  • Electrical outlets 110 volt
  • Flat screen TV
  • Day bed
  • Digital scale
  • Bathroom with bathtub
  • In-room safe
  • Please see All Inclusive section for the Club Premium inclusions
  • Bathrobes and slippers

Oceanfront Suite Club Premium Beach Section

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Iron & Ironing board
  • 1 King bed
  • Mini-bar (restocked daily)
  • Terrace
  • Coffee maker
  • Pillow menu
  • Scale
  • Digital safety deposit box 
  • Dining room
  • 2 sofa beds
  • Telephone with voice mail
  • 2 Full bathrooms
  • Two 42" LCD TV's
  • Magnifying mirror
  • Hydromassage bathtub
  • Please see All Inclusive section for the Club Premium inclusions
  • Radio alarm clock with iPod and MP3 dock
  • Bathrobes and slippers
  • Luxury toiletries

Restaurants

Beach Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International

Caribe Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International   


Mexico Lindo

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

La Fuente Restaurant

  • a la carte for dinner
  • Spanish
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

La Trattoria Ristorante Italiano

  • a la carte for dinner
  • Italian
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

Tokyo

  • a la carte for dinner
  • Japanese
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted


Rancho Grande 

  • Snack Bar
  • Grill

Captain Morgan Restaurant

  • Snack Bar
  • Grill  


Bars

  • Caribe Lobby Bar
  • Kukulcan Theatre Bar 1
  • Caribe Swim-up Bar
  • Beach Lobby Bar
  • Kukulcan Theatre Bar 2
  • Palenque Theatre Bar 1
  • Palenque Theatre Bar 2
  • Beach Swim-up Bar
  • Sports Bar
  • El Cielito Bar

Child Policy - Children 2-12 years pay applicable rate when sharing a room with two adults in room with existing bedding.

For the Kids - Barcy kids club for children (between 4 and 12 years of age), Teen Club, kid's section of the main pool, water park and miniature golf. Babysitting service available (fee).



Facilities

  • 26 treatment rooms
  • Sauna
  • Steam room
  • Tropical and bithermal shower
  • Dynamic pool and immersion pool 
  • Float room
  • Hydrotherapy room
  • 3 Vichy showers
  • Swiss room 

Treatments

  • High performance massages
  • Body wraps
  • Facials

Beauty Salon Treatments

  • Manicures and pedicures 
  • Depilation
  • Bridal makeup and hairdressing

Honeymooners - To be eligible for the honeymoon package newlyweds must advise at the time of booking and present their proof of wedding dated within the last month upon arrival at the hotel.

Stay at 1, Play at 4 - Access to use the facilities and services at the following hotels in the complex: Barcelo Maya Caribe Resort, Barcelo Maya Colonial and Barcelo Maya Tropical.

Stay at 1, Play at 2 - Guests staying in the Oceanfront Suite Club Premium have access to Barcelo Maya Palace Deluxe and all it's services and facilities.
Only applicable for Oceanfront Suite Club Premium guests.  

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Credit - Up to US$1,000 Resort Credit will be granted to the guest in discounts up to 25% that are only applicable upon the acquisition of different services or product within the resort including: The U Spa, room service, private dinner on the beach, late checkout, Pirates Island Water Park, surf ride, bowling alley, wedding packages (does not apply to extra wedding services), laundry & dry cleaning, Wi-Fi, wine & cava, boutiques shopping, excursions, water parks and more.

Terms & Conditions:

  • No extra deductions will be made from the guest's bill at time of check-out.
  • Resort Credit discounts cannot be exchanged for cash, neither totally nor partially, and no unused portion will be refunded.
  • Promotion subject to changes without prior notice.
  • The amount of $1,000.00 USD equals to the discounts given to the guest that can only be applied on the purchase of different services and products within the Barcel√≥ Maya Beach Resort with the maximum already stated.
  • These services and products are described in www.barcelo.com and on the Resort Credit information that guests will receive while staying at the resort.
  • The products and services listed are not part of the All-Inclusive and the guest will be able to deduct the percentage indicated above on the total amount of the product or service acquired.
  • Client will be required to provide the wristband folio number, room number as well to sign a discount voucher.
  • No extra deductions will be made from the guest's bill at time of check-out.
  • Resort Credits discounts cannot be exchanged for cash, neither totally nor partially and no unused portion thereof will be refunded.
  • Additional restrictions may apply.

Promotion is subject to changes without prior notice.
Promotion valid for travel November 1, 2016-October 31, 2017.

Resort Location Map


  • Barcelo Maya Beach
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Barcelo Maya Beach
Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.