Barcelo Maya Beach

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

This is an older section of the Barcelo Maya resort complex but renovations in 2013 include refurbished guest rooms, restaurants and bars and a new interactive dolphin experience. Overall, this is a great property with a really nice beach area and lots of facilities and activities.


Overview

Looking for quiet seclusion amid tropical gardens? Then this Barcelo hotel - set on a two-kilometre white sand beach surrounded by a completely virgin natural park - is just the place. The landscaping is spectacular and there's a wide variety of dining and entertainment options. Located within the expansive complex of the Barcelo Maya Beach Resort, you can enjoy all the facilities of the 4 hotels within the complex.  An ideal place for families and couples, the Barcelo Maya Beach Resort is the perfect place to enjoy a relaxing beach vacation or a fun-filled holiday. 


Location: Directly on the beach, 20 min from Playa del Carmen, 5 min from Puerto Aventuras, 60 min from the Cancun airport.

Highlights
  • Beautiful beach
  • Refurbished oceanfront rooms
  • Amenities for the whole family
  • 24 hour Sports Bar
  • Free access to other hotels in the Barcelo Maya complex 
  • TripAdvisor Certificate of Excellence 2015


tripadvisor Traveler Reviews
  • Inna K : Brooklyn, New York, United States
ONE OF THE BEST RESORTS

I was there in October 2016 (two couples). There were misunderstanding during the check-in process, however, Denys Khronenko, resort representative, helped us with no stress and we got two rooms close to each other. I like resort’s big property. The beach at the front of Barcelo Maya Beach rooms is much better. Wish to have more entertainment at night. Otherwise, highly recommended.

  • eleven_eggos : Colorado
Great beach and service with ok food

I don't normally stay at all-inclusives and haven't stayed at one in a while and this one hasn't changed my mind about them.First let me say the staff and the grounds were excellent. Everyone was very nice. Servers were friendly and attentive. I made sure to leave a few more pesos for excellent service. The grounds were clean. Beautiful gardens and beaches. The buffets and a la carte restaurants were well maintained. Even staying at Maya Beach, which I assume is the older section, things were in pretty good condition. Our room was nice. We had a good size flat screen tv. The room was laid out nicely. We had a comfortable king size bed. I would say it was med-firm. My husband likes a super soft bed and he didn't have any problems sleeping on it. Our room overlooked beautiful lush gardens. It was very clean, and they kept the mini bar stocked. The room wasn't super fancy, but it was just right and fit in with the theme of the hotel. The gym was great. It was nice to be able to take a yoga class. They also offered spin, zumba, pilates, along with well maintained and modern treadmills, and stationary bikes, as well as free weights and weight machines. If you must have a proper gym during your vacation, then this place has it. There are two distinct beaches on property and that was really our deciding factor in choosing this resort. Maya beach/caribe side has a very calm, smooth beach with some fish. Great for relaxing and cooling off. Maya tropical/colonial side has a rocky beach, but a lot more fish. Great for snorkeling and not having to pay a company or take a cab/ferry anywhere. I talked to someone who saw turtles early one morning, but I, unfortunately didn't see any. This side has a few (very few) more waves, but really not rough at all. Water shoes may be advisable for easier walking in the water. Both sides are sort of shallow. I'm 5' 7" and could go out a ways and still touch the bottom. It stays waist deep for a bit. The beach had plenty of loungers. No umbrellas, but plenty of palm trees for shade. And that sand, that flour soft sand that seems to never get hot. It was pretty perfect. They have staff constantly patrolling the beach looking for trash or empty glasses, so it stays pretty clean. Pools were really good to. I didn't use them much, but plenty of lounge chairs, lots of hammocks. Maybe I missed it, but where were the hot tubs? There were bubbles in the pool, but not at all heated. I was looking for somewhere to soak after a long day of travel, and not a single one at either pool. So why am I still not an AI person? I gotta say that the food wasn't that spectacular. All inclusive gets you buffet. If you love buffet then you'll probably love it. There was a lot of variety, but wished they had more flavor, spice or something. Breakfast was good in the beach bar/grills. In fact they were better than the buffet. A la carte restaurants were ok. However this is my biggest complaint: how is there only 1 Mexican restaurant in a resort in Mexico? I don't understand. Meanwhile there's 2 Italian, 2 Japanese (hibachi), 1 steakhouse and a Spanish restaurant. The Mexican restaurant was ok. It needed more of that Mexican flavor and spice. We're in Mexico, I expect it, and it fell short. I'm from Colorado and we have good Mexican food here, so this was a bit disappointing. Maybe with a heads up you can ask your server for more spice. I want it to taste like grandma made it. It doesn't have to be fancy.The best places on the resort to eat were the snack bars on the beach, and the sports bar. Actually the Sports bar was our favorite. they play all the major sporting events throughout the world. The bartenders there were the best. They make great cocktails and coffee drinks. Also the lobby bar had decent drinks too. Maya Beach lobby bar is tucked away, and we didn't find it until the second to last day of our trip. This place is quiet at night. They do a variety of shows at 9:30 that are decent. Some are definitely better than others, but for the most part pretty good. It really depends on your tastes as well. Some of the shows are very family friendly You can tell the performers put a great deal of work into it. There's also a small night club on site. It's no Coco Bongo, but if you like to shake it to some reggaeton, then you don't have to travel far.A side from the food I think this place is a good place to stay depending on what you're looking for in a vacation. If you don't like leaving the resort it has pretty much every thing you would need. On the other hand if you like being able to walk to places outside the resort and experience Mexican life then you're a bit too far. TLDR: nice hotel, minus 2 points for food and distance from town, plus 1 point for excellent staff and amenities.

  • raevskyk : Denver, Colorado
The best service

My buddy and I stayed here a few weeks ago and it was a wonderful experience. The people at the front desk were very helpful and friendly. Very nice beach and the food was pretty good. The best part of our trip was the attentive service from our dinner waiter at the main restaurant. His name is Candelario Cuxim. This guy was just a peach. I am so glad he was our waiter! He just went out of his way to make us feel like we were home. If you get to go for here ask for Candy he will treat you well.

  • sherrihollander : New York City, New York
No sleep, no umbrellas, bad food

I am at this hotel now and my experience has been awful. Most of the rooms are adjoining so you have no quiet at night and in the morning because it sounds as if the people in the next room are in the room with you, hence no sleep. After 2 nights of no sleep, they finally switched my room. Also if you need shade on the beach, forget it. They have no umbrellas on the beach, there are some trees, but they don't give enough cover and you have to move your chair every 10 minutes when the sun moves. Also the food at the buffets is pretty awful. The food at the Japanese restaurant is good but you have to book a reservation there as soon as you arrive or it will get booked up. The beach is pretty but it is packed to the gills even in low season. Also the resort is so big it is a really long walk to get to anything.

  • NEVenturer : Washington DC, District of Columbia
Nice resort - very big - wouldn't recommend for wedding - very clean

This is one of several locations together which makes it a huge resort. It's a beautiful site for a wedding but just too big! Guests were in six different buildings. Not the setting we all hoped for. Lots of language barriers in the salon and front desk. People who attended just for the day had to pay more than quoted. It rains nearly every day yet the hotel didn't have umbrellas - not even for the wedding party to use. I've been to other weddings at other resorts and they just seemed like a higher caliber. The wedding planner was nice - but things like umbrellas are a management decision. They fell short and I would not recommend for a wedding. I had my hair done in the salon -- as did others. Language was such a barrier for me. They put my hair up and I didn't want it up. One of the family and I nearly missed the wedding. Th salon knew the time constraints. Not a good deal at all.Massage was amazing! But more expensive than in DC! Beautiful, impeccable rooms. So clean!! Grounds were amazing. Entertainment was okay. A lot of hard working staff. They pushed alcohol even at breakfast - even when we said no. The wait staff otherwise was attentive. Food was okay. Very difficult Frank me as I have allergies and had no idea about oils used etc -- and finding English speaking staff was hard. They charge for wifi. Breakfast opens later so when going on a tour - we went without breakfast. I don't need a mall or six resorts attached and the ability to go see them. The pools and ocean were amazing. If I hadn't been there for a wedding where the language barriers and schedules and size of venue caused issues - this would be a better review. I would not recomment this venue for a wedding.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 meals daily plus snacks
  • All drinks (domestic beer & cocktails, select international brands, house wine with meals, 24 hours)
  • Daily activities
  • Nightly entertainment
  • Kids club (4-12 years old)
  • Nightclub for teenagers 
  • Water park with slides and waterfalls, located at the Barceló Maya Colonial
  • New water park Pirates Island and Surf Ride pool. Additional charge applies.
  • Non-motorized water sports 
  • Towel and chair service at the beach and pool areas
  • Disco with drinks included from 11:00 pm to 2:00 am
  • Minibar inside your room stocked daily with bottled water, soft drinks and domestic beer

Club Premium

  • 20% off in the spa and beauty salon (some restrictions may apply)
  • 10% discount at the Barcelo gift shop
  • Private check-in & check-out in an exclusive Club Premium area 
  • Personalised concierge services only for Club Premium clients 
  • Priority reservation at a la carte restaurants
  • The best room view in our exclusive Club Premium area
  • Room amenities upon arrival
  • Pool towels in the room
  • VIP mini-bar (sodas, water, beer & dry snacks)
  • Premium amenities in the room
  • Turndown service
  • Exclusive Club Premium Lounge with international drinks, canapes, continental breakfast, table games, books, newspaper, free internet (Open from 07:00 - 23:00)
  • Premium brand liquors
  • Local calls without charge
  • Complimentary wireless internet at the available areas of each hotel*
  • Express laundry service with regular charge
  • Room service included
  • Access to the hydrotherapy areas, once a day, everyday of stay
  • Access to Barcelo Maya Palace Deluxe facilities**

(*)Applies two access codes per room
(**) Applies only for Suite Oceanfront Club Premium, Junior Suite Swim-up Club Premium, Suite Swim-up Club Premium at Maya Beach & Caribe. As well for Suite Oceanfront Club Premium at Maya Colonial & Tropical.  

  • 2,004 rooms in five 3-storey buildings with elevators
  • 16 restaurants
  • Room service 24 hrs (fee)
  • 15 bars including Swim-up pool bar
  • Disco
  • 2 large pools with children's sections
  • Jacuzzis
  • 7 lit tennis courts
  • Mini-golf
  • Watersports center
  • Multi-purpose sports court
  • Shopping mall
  • Casino
  • Theatre w/live entertainment
  • Dolphinaris interactive experience
  • Gym
  • Sauna
  • U-Spa with steam baths and hydrotherapy
  • Massage services (fee)
  • Beauty salon (fee)
  • Laundry services (fee)
  • Medical services (fee)
  • Wi-Fi (fee)

Superior Room Beach Section

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Alarm clock
  • Iron & Ironing board
  • Balcony or Terrace
  • Gardenview
  • Coffee maker
  • Full bathroom
  • Electrical outlets 110 volt
  • Flat screen TV
  • Day bed
  • Mini-bar (restocked daily)
  • Telephone with voice mail
  • In-room safe
  • Bathrobes and slippers

Junior Suite Oceanfront Club Premium Beach Section

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Oceanfront
  • Iron & Ironing board
  • Coffee maker
  • Private balcony or terrace
  • Electrical outlets 110 volt
  • Flat screen TV
  • Mini-bar (restocked daily)
  • Digital scale
  • Bathroom with bathtub
  • In-room safe
  • Please have a look under Extra Features for the Club Premium inclusions
  • 2 day beds
  • Bathrobes and slippers

Superior Room Tropical Section

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Alarm clock
  • Iron & Ironing board
  • Balcony or Terrace
  • Mini-bar (restocked daily)
  • Gardenview
  • Coffee maker
  • Full bathroom
  • Electrical outlets 110 volt
  • Flat screen TV
  • Day bed
  • Telephone with voice mail
  • In-room safe
  • Bathrobes and slippers

Junior Suite Oceanfront Club Premium Tropical Section

  • Maximum Number of Adults 4
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • 1 King or 2 Double beds
  • Oceanfront
  • Iron & Ironing board
  • Mini-bar (restocked daily)
  • Coffee maker 
  • Private balcony or terrace
  • Electrical outlets 110 volt
  • Flat screen TV
  • Day bed
  • Digital scale
  • Bathroom with bathtub
  • In-room safe
  • Please see All Inclusive section for the Club Premium inclusions
  • Bathrobes and slippers

Oceanfront Suite Club Premium Beach Section

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • Ceiling fan
  • Hair dryer
  • Iron & Ironing board
  • 1 King bed
  • Mini-bar (restocked daily)
  • Terrace
  • Coffee maker
  • Pillow menu
  • Scale
  • Digital safety deposit box 
  • Dining room
  • 2 sofa beds
  • Telephone with voice mail
  • 2 Full bathrooms
  • Two 42" LCD TV's
  • Magnifying mirror
  • Hydromassage bathtub
  • Please see All Inclusive section for the Club Premium inclusions
  • Radio alarm clock with iPod and MP3 dock
  • Bathrobes and slippers
  • Luxury toiletries

Restaurants

Beach Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International

Caribe Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International   


Mexico Lindo

  • a la carte for dinner
  • Mexican
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

La Fuente Restaurant

  • a la carte for dinner
  • Spanish
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

La Trattoria Ristorante Italiano

  • a la carte for dinner
  • Italian
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

Tokyo

  • a la carte for dinner
  • Japanese
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted


Rancho Grande 

  • Snack Bar
  • Grill

Captain Morgan Restaurant

  • Snack Bar
  • Grill  


Bars

  • Caribe Lobby Bar
  • Kukulcan Theatre Bar 1
  • Caribe Swim-up Bar
  • Beach Lobby Bar
  • Kukulcan Theatre Bar 2
  • Palenque Theatre Bar 1
  • Palenque Theatre Bar 2
  • Beach Swim-up Bar
  • Sports Bar
  • El Cielito Bar

Child Policy - Children 2-12 years pay applicable rate when sharing a room with two adults in room with existing bedding.

For the Kids - Barcy kids club for children (between 4 and 12 years of age), Teen Club, kid's section of the main pool, water park and miniature golf. Babysitting service available (fee).



Facilities

  • 26 treatment rooms
  • Sauna
  • Steam room
  • Tropical and bithermal shower
  • Dynamic pool and immersion pool 
  • Float room
  • Hydrotherapy room
  • 3 Vichy showers
  • Swiss room 

Treatments

  • High performance massages
  • Body wraps
  • Facials

Beauty Salon Treatments

  • Manicures and pedicures 
  • Depilation
  • Bridal makeup and hairdressing

Honeymooners - To be eligible for the honeymoon package newlyweds must advise at the time of booking and present their proof of wedding dated within the last month upon arrival at the hotel.

Stay at 1, Play at 4 - Access to use the facilities and services at the following hotels in the complex: Barcelo Maya Caribe Resort, Barcelo Maya Colonial and Barcelo Maya Tropical.

Stay at 1, Play at 2 - Guests staying in the Oceanfront Suite Club Premium have access to Barcelo Maya Palace Deluxe and all it's services and facilities.
Only applicable for Oceanfront Suite Club Premium guests.  

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Credit - Up to US$1,000 Resort Credit will be granted to the guest in discounts up to 25% that are only applicable upon the acquisition of different services or product within the resort including: The U Spa, room service, private dinner on the beach, late checkout, Pirates Island Water Park, surf ride, bowling alley, wedding packages (does not apply to extra wedding services), laundry & dry cleaning, Wi-Fi, wine & cava, boutiques shopping, excursions, water parks and more.

Terms & Conditions:

  • No extra deductions will be made from the guest's bill at time of check-out.
  • Resort Credit discounts cannot be exchanged for cash, neither totally nor partially, and no unused portion will be refunded.
  • Promotion subject to changes without prior notice.
  • The amount of $1,000.00 USD equals to the discounts given to the guest that can only be applied on the purchase of different services and products within the Barceló Maya Beach Resort with the maximum already stated.
  • These services and products are described in www.barcelo.com and on the Resort Credit information that guests will receive while staying at the resort.
  • The products and services listed are not part of the All-Inclusive and the guest will be able to deduct the percentage indicated above on the total amount of the product or service acquired.
  • Client will be required to provide the wristband folio number, room number as well to sign a discount voucher.
  • No extra deductions will be made from the guest's bill at time of check-out.
  • Resort Credits discounts cannot be exchanged for cash, neither totally nor partially and no unused portion thereof will be refunded.
  • Additional restrictions may apply.

Promotion is subject to changes without prior notice.
Promotion valid for travel November 1, 2016-October 31, 2017.

Resort Location Map


  • Barcelo Maya Beach
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Hotel Barcelo Maya Beach
Carretera Chetumal Puerto Juarez Km. 266,3, Puerto Aventuras 77750 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.