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Barcelo Maya Caribe

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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Our Opinion

An excellent 4-star hotel for great value. Clean and well-kept properties and amazing beach views. The buffet items are okay. However, the resort is noted for their a la carte restaurants. The beaches are well kept and the resort is staffed with very attentive and friendly guest services.


Overview

An exclusive section within the Barcelo Maya Beach Resort complex. Perfect for couples & families as a superior all-inclusive resort which spreads across acres of lush tropical gardens and provides access to the adjacent Barcelo Maya Beach section.

Location: On a white sandy beach on the Mayan Riviera, 20 minutes to the town of Playa del Carmen and a 50 minute drive from Cancun airport.


Highlights
  • Beautiful beach
  • Lots of fun for the kids with a water park, mini golf course and dolphinarium 
  • Amenities for the whole family
  • Club Premium option features swim up rooms with direct swimming pool access 
  • Large U-Spa and fitness centre with hydrotherapy circuit, float room and kids' spa treatments 
  • Free access to other hotels in the Barcelo Maya complex
  • TripAdvisor Certificate of Excellence 

tripadvisor Traveler Reviews
  • tbug04 : Morgan, Utah
Barcelo grand resort deluxe

Had a blast! Planning on going back! Room cleaners where amazing. And had the best time dancing and playing games with Diego Higareda with the entertainment team! He's was so much fun when I went on the kitchen Tour with Diego and his other staffs!

  • scripe5 : Chicago, Illinois
Wonderful Staff

I went with two girlfriends and we had an amazing stay! The staff was all friendly and helpful, we especially want to give a shout out to Miguel, Javier and Arturo at the fitness center, Martin at water sports, Gilberto Perez and Luis Dias at the dinner Buffet Caribe, and Alex at the breakfast Buffet Caribe, and Maria at the spa! They helped to make our stay memorable and enjoyable. Also, all of the pool/water activities staff were fun and got us to do water aerobics and zumba by the pool each day :) We enjoyed all of our meals at the buffets and the restaurants, our favorite was the Italian restaurant, La Trattoria. Overall we had a wonderful week at Barceló Caribe and we will definitely be heading back soon! Highly would recommend staying here :)

  • AllAmericanBrat : Staten Island, New York
AMAZING TRIP - LOTS of DETAILS & TIPS

We just returned from a wonderful 10-day vacation and will definitely return. We’ve been going to the Moon Palace (Riviera Maya) the past 15 years and while that’s truly a 5-star property (golf, big name entertainers), the price difference makes the 4-star Barcelo Maya Grand a MUCH better value and the best choice. There are 2 main reasons for that, the BEACH and the FOOD! 1) The BEACH: You may already know that beaches on the Cancun strip are beautiful and clear, but the current is ferocious. It takes only 30-40 minutes to thoroughly kick your butt. Conversely, the beaches of Playa del Carmen (Moon Palace) are calm but really not that great; they can be mirky, with natural debris and seaweed everywhere despite noisy tractors constantly cleaning up the beach. Whereas the beach at Barcelo’s Beach section combines both calm swimmable, crystal clear waters with a powdery, white sand beach = it’s absolute perfection.2) The FOOD: Brasserie, a French restaurant located in the Palace section, is a MUST. You may question whether or not it’s worth paying an extra charge at an all-inclusive, it definitely is! Do this early in your stay, because it’s likely you’ll want to dine there again. No dining ticket is required, you just pay a $20 fee. An impressive menu (escargot, oysters, chateaubriand, wellington, filet mignon, lamb chops, sea bass, lobster), I was delighted with the food quality, presentation, and ambience. The foie gras was as exquisite as any I’ve had in Paris or Nice, and the surprise chocolate box was a work of art. The synchronized service was impeccable. If you can reserve a table on the veranda to coincide with sunset, it will be a highlight of your stay. There are 2 more pay-restaurants but the Brasserie is the best by far, we dined there twice. Of the “included” restaurants, I highly recommend Mare Nostrum, the seafood restaurant at the Colonial. It features lobster 3 ways, flaming Mayan coffee (on request), and superb service. We dined here 3 times, it was consistently fabulous! Mexico Lindo was also a favorite. Grilled lobster Tepenyaki at either of 2 Asian restaurants was another good choice. Try to fill every night with a dining reservation if you can. If not, arrange your open nights for when the buffet “theme” is seafood/unlimited lobster, it’s the best one for sure. Champagne breakfast buffet + omelette station was very good each morning. Buffet lunch & dinner selections are vast; salads, appetizers, seafood/chicken/pork/beef entrees, pasta chef, carving chef, taco station, soups, sides, desserts galore, coffee bar with assorted tequilas, there’s something for everyone. You’ll be pleasantly surprised. The resort is massive and there is plenty to do. Multiple theaters feature a variety of nightly entertainment. You’ll find miniature golf, ping pong, courts for tennis, racquetball, basketball, soccer. There’s a dolphin show/experience, and a professional dive center. The “Maya Mall” connecting the Caribe and Colonial lobbies offers shops, live music, casino, bowling, pool tables, a carousel, haunted house, bars and restaurants, and a Mexican crafts marketplace at Colonial end. Despite the huge size of this resort, everything is very walkable! I had recent knee surgery and walking the beautifully landscaped grounds was NO ISSUE whatsoever, just a leisurely 2-6 minute walk to anything. Additionally, there are air conditioned, double-decker buses servicing all 5 properties, until 2am.POOLS/BEACHES: There are 5 sections, 5 pools, 5 beaches. Every section has a kiddie pool with slides and fun apparatus, as well as a semi-Olympic pool with separate swimming lanes, and you can sign up for a free scuba lesson at the pools. Kayaks, windsurfing, and snorkel equipment are also free to use. In all sections, you’ll walk from the rooms toward the pool area… and directly beyond the chaise lounges is easy access to the beach, along with outdoor showers. There is no service on the beach so bring a large thermos you can fill at the pool bar, because you’ll have to walk back to the pool area for food or drinks. No stray animals or birds at the open-air buffets, if you’ve been to the Carib before you know that’s huge! There are towel huts between the pools, and no room card was required for unlimited towels. Getting a lounger at the pool or the beach was no problem whatsoever (September). BEACH Section: WOW! Swim to your heart’s content, it’s fabulous. Calm, crystal clear blue waters… powdery soft white sand, no rocks or shells underfoot, it’s a dream. If you’re a beach person, stay at the BEACH lobby for this reason, it’s their BEST beach by far. At the far end of the beach, beyond the palm trees and loungers, is a totally unspoiled area of natural vegetation and rock formations; an amazing photo op if you want to climb them and pose. Largest pool. This pool bar is without music. The buffet has the cleanest environment for open air dining, the food selection here was adequate. Also in this section but far from the beach, is the El Cielito, a smaller adults-only pool with cabanas, bar service, and in-pool water loungers. Free access, except for the cabanas which are $20 per day. This area is tranquil, relaxing.CARIBE Section: Swimming is only pleasant if you go far from the shoreline. While the beach appears to have no rocks, they ARE there, beneath the water where you cannot see them. This can be especially dangerous when exiting the water; your feet get caught in the rocks, you can cut yourself and you may need a hand to be pulled up. This pool is the smallest, but definitely the liveliest. Music, dancing, DJ, pool trivia, prizes, water games, it all happens here. The open-air buffet environment was not my favorite, but the food selection here is extensive and made up for it. (Recommendation: Stay here for prime location and walk 2 mins. to the adjacent beach)COLONIAL & TROPICAL Sections: These beaches are NOT swimmable. Rocks along the shore, you’ll be stepping over them just to make your way into the water. You can certainly take the sun on the loungers but if you want to swim, go to the BEACH (last section) for sure. This pool does appear massive because it’s 2 large pools separated by just a 5’ walkway. There’s a pool bar at each end, but again no music, no DJ. I can’t speak to the open-air buffets here because I ate only at the huge indoor, air-conditioned buffets (attached to each other) — and they were spectacular, SO many selections! The main lobby of the Colonial is traditional and beautiful.PALACE Section: Access is not included with your stay unless you book this section specifically, and it’s double the price. The beach isn’t swimmable, rocks everywhere, and the pool is far removed. The best way to enjoy this property is to stroll the grounds and have a drink before/after your dinner reservation at the Brasserie. The fountains, terraces, and overall ambience is stunning and upscale (on par with Moon Palace).MORE INFO: Any issue was addressed immediately. Extra towels, delivered in 5 minutes. When our TV reception became spotty, we were moved to another room across the hall within 20 minutes. I heard they usually require you to move at 3pm the following day when a room-swap is requested, perhaps we got lucky. Bathrooms are not as pictured on the website (vessel sinks, glass shower) unless you reserve a “Premium Level” room. In standard rooms, the bathrooms (tub/shower combo) are perfectly fine, just not as modern. You’ll have a sofa unless you get an “adjoining” room; in which case you get a door and you’ll hear your neighbors every movement so remember that at check-in. The A/C is superb, your room is cooled even while you’re not in it. I requested a blanket! Balconies on the 3rd floor have acrylic panels allowing more sunlight to come through. Balconies on the 2nd floor are concrete and offer more privacy. First floor rooms open to a small patio and include loungers, though nobody utilizes them. You’ll receive a 40% discount on spa services if your appointment takes place within 24 hours of your arrival. Get a massage, you deserve it. A $20 day-pass gets you showers, sauna, steam, lap pool, hydrotherapy pools, plunge pool, etc. The Fitness center next door is state-of-the-art and completely free to use. Full salon services (hair, makeup, wax, nails, etc.) are available as well. Very Important: Make your dining reservations immediately upon arrival (same-day reservations must be made by 3pm). You can ask to see menus. Note that your luggage will be left in a wide open area of the lobby until you receive your keys — so if you have cash, jewelry, valuables keep them close while you kill time at the buffet, pool or shops until 3pm. No safe is offered until you get into your room. Wi-Fi is $9-$12 daily, but it’s free from 10am-1pm each day in the Maya Mall, though connectivity was intermittent. Your in-room mini bar is restocked daily with soda and beer; let them know your preferences. Or empty it to allow space for desserts you bring back from dinner. While room service is offered, the delivery fee is not included. You’ll pay $8.50 for EACH item you request, whether it’s a full entree or a slice of cake. THAT was my only real complaint.I enjoyed this resort. The staff was friendly and worked very hard to please guests. We experienced no issues with scams, crime, tainted alcohol, or any of the stuff you sometimes hear about. Security was never an issue, we always felt safe and relaxed. I hope to visit Barcelo Maya again in just a couple of months, it’s really that good. Sorry Moon Palace, you have officially been replaced. All American Brat (NYC)PS: We booked our roundtrip transfers with USA Transfers (rated #1 on TripAdvisor) — ask your driver to stop at the convenience store along the way. You can pick up sunscreen for half the price here, and there’s also a Starbucks there if you get a craving!

  • bluemoonexecutive : Huntington Beach, California
Chillin

Thanks to Daniela, Andrei, Ernesto, and josue my son and I had the best time at surf ride at barcelo, they had a lot of patience and good teaching skills, and all had positive attitudes. We will be back! Thanks again to everyone at surf ride at barcelo maya caribe.

  • _Slinky_4 : Montreal
Gracias Marco! You made a difference in my trip

Great hotel, rooms are clean and the food is delicious. I played chess with Marco (and won 5 games!). He was very client-oriented and made a difference in my trip. I am looking forward to come back and play with him again.Gilles Beland

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch and dinner at a total of 16 restaurants
  • Snacks 
  • A la carte dinners with reservations
  • All drinks (domestic beers and cocktails, select international brands, house wine)
  • 24 hour room service
  • Kids club
  • Day & night tennis
  • Snorkeling
  • Windsurfing
  • Sailing
  • Scuba lesson in pool
  • 18 hole mini golf course (daytime)
  • Volleyball
  • Billiards
  • Table tennis
  • Fitness centre
  • Sauna
  • Daily activities
  • Nightly entertainment
  • Nightclub

Club Premium

  • Check in & check out in private lounge
  • Late check out (subject to availability)
  • Exclusive concierge service
  • Lounge service - Buffet breakfast, canapes & premium drinks (open from 7:00 to 23:00)
  • International press, books, board games, CD's, DVD, internet in lounge
  • Petit fours and sparkling wine bottle in room on arrival
  • 24 hours VIP room service
  • Turn down service
  • Bottle of tequila 100% Agave on arrival
  • Barcelo gift for adults and Barcy gift for children (under 12 years old) minimum 4 days stay
  • Pillow menu
  • Aromatherapy menu
  • Exclusive amenities and mini-bar
  • Beach towels in the room
  • Free Wi-Fi where available (will be provided with 2 Wi-Fi codes)
  • Express laundry service with regular charge
  • Domestic calls included
  • 20% discount in spa services and beauty salon (some restrictions may apply)
  • Restaurants a la carte: no charge (subject to availability, the hotel reserves the right to specify the restaurants you can enjoy)
  • Priority reservations for restaurants, golf, spa, and beach massages, private dinners, conference rooms & excursions
  • Access to the Hydrotherapy circuit (once a day, per stay) 
  • Guests staying in the Junior Suite Swim-up Club Premium has access to Barcelo Maya Palace Deluxe and all its services and facilities
  • 414 rooms
  • 3 restaurants including buffet, a la carte and grill 
  • 3 bars 
  • 2 Swimming pools 
  • Jacuzzi
  • Fitness facilities
  • Tennis courts
  • Water sports centre (fee)
  • Waterpark and Dolphinarium in complex (fee)
  • SurfRide (fee)
  • Spa (fee)
  • Sauna
  • Beauty Salon
  • Shops
  • Barcelo Maya Mall (Free Wi-Fi, 1 hr per day)
  • Conference facilities (fee)
  • ATM
  • Bowling (fee)
  • 18 hole golf course nearby
  • Wi-Fi internet (fee)

Superior Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Flat screen satellite TV
  • Mini-fridge (restocked daily)
  • Coffee maker
  • Iron & Ironing board
  • Balcony or Terrace
  • Fully equipped bathroom
  • Hair dryer
  • Bathrobes and slippers
  • Telephone with answering machine
  • Safety deposit box

Junior Suite Oceanfront Club Premium

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Please see All Inclusive section for the Club Premium inclusions
  • 1 King or 2 Double beds
  • Motion-sensor lighting system
  • iPod docking station
  • Alarm clock
  • Luxury toiletries 
  • Hydromassage bathtub
  • Air-conditioned
  • Flat screen satellite TV
  • Mini-fridge (restocked daily)
  • Coffee maker
  • Iron & Ironing board
  • Balcony or Terrace
  • Fully equipped bathroom
  • Hair dryer
  • Bathrobes and slippers
  • Telephone with answering machine

Junior Suite Swim-up Club Premium

  • Maximum Number of Adults 4
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Motion-sensor lighting system
  • iPod docking station
  • Alarm clock
  • Hydromassage bathtub
  • Luxury toiletries 
  • Pool located just in front of the terrace including a sun deck or solarium
  • Air-conditioned
  • Flat screen satellite TV
  • Mini-fridge (restocked daily)
  • Coffee maker
  • Iron & Ironing board
  • Fully equipped bathroom
  • Hair dryer
  • Bathrobes and slippers
  • Telephone with answering machine

Connecting Superior Room

  • Maximum Number of Adults 6
  • Maximum Number of Children 4
  • Maximum Occupancy 8
  • Minimum Adults 4 
  • Connecting Superior Room with a door that connects the 2 rooms. (1 room will be king bed+ 2nd room will be 2 double beds.)
  • Gardenview

Restaurants

Caribe Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International

La Fuente Restaurant

  • Specialty for dinner
  • Spanish
  • Reservations required; Formal dress code

Captain Morgan Restaurant

  • Snack Bar
  • Grill

Bars

  • Caribe Lobby Bar
  • Kukulcan Theatre Bar 1
  • Caribe Swim-up Bar 

Child Policy

Up to 2 children accepted when sharing a room with two parents in existing bedding.

For the Kids 

  • Kids Club (Ages 4-12)
  • Babysitting or child care service ($)
  • Playground
  • Teen Club (Ages 13-17) 
  • 2 Kids pools and Water park in complex

U-Spa Facilities

  • Saunas
  • Steam showers
  • Tropical and bi-thermal showers
  • Dynamic pool and immersion pools
  • Relaxation area
  • 26 treatment rooms
  • Float room
  • Hydrotherapy room
  • 3 Vichy showers
  • Swiss room
  • Fitness centre with advanced training equipment and resistance machines for cardio workouts, warming up, cooling down and stretching, cross trainers, exercise bikes, free weights and 2 modern rooms for spinning and yoga
  • Beauty salon

Stay at 1, Play at 4 - Guests of the Barcelo Maya Caribe will have access to the facilities and services across 4 hotels: Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and Barcelo Maya Tropical, all belonging to Barcelo Maya Beach Resort. 

Honeymoon Bonus - Room upgrade (subject to availability), one breakfast in bed, bottle of domestic wine, fruit basket. Reserve at time of booking. Marriage certificate required upon check-in. Offer subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Barcelo Maya Caribe
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Barcelo Maya Caribe
Carretera Chetumal-Puerto Juarez Km. 266.3, Puerto Aventuras 77750 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.