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Barcelo Maya Caribe

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Our Opinion

An excellent 4-star hotel for great value. Clean and well-kept properties and amazing beach views. The buffet items are okay. However, the resort is noted for their a la carte restaurants. The beaches are well kept and the resort is staffed with very attentive and friendly guest services.


An exclusive section within the Barcelo Maya Beach Resort complex. Perfect for couples & families as a superior all-inclusive resort which spreads across acres of lush tropical gardens and provides access to the adjacent Barcelo Maya Beach section.

Location: On a white sandy beach on the Mayan Riviera, 20 minutes to the town of Playa del Carmen and a 50 minute drive from Cancun airport.

  • Beautiful beach
  • Lots of fun for the kids with a water park, mini golf course and dolphinarium 
  • Amenities for the whole family
  • Club Premium option features swim up rooms with direct swimming pool access 
  • Large U-Spa and fitness centre with hydrotherapy circuit, float room and kids' spa treatments 
  • Free access to other hotels in the Barcelo Maya complex
  • TripAdvisor Certificate of Excellence 

tripadvisor Traveler Reviews
  • Saranicole04 : Vancouver, Canada
Amazing Vacation

My Mom and I stayed at the Barceló Maya Caribe from April 18th to April 25th. The Barceló Maya has 5 different hotels on the property--Beach, Caribe, Colonial, Tropical and Palace. If you stay at any of the first 4 mentioned you can visit any of the buffets or pools except the palace, if you stay at the palace you can visit all of them.Location: We flew into Cancun and the transfer from the airport to the resort was approximately 1 hour and 20 minutes each way. There was a lot of construction and traffic but it takes at least 1 hour with no traffic.Check in: We arrived around 530pm and the check in process was long. There were 2 families ahead of us in line but once we got to the front it took a long time for what seemed to be a simple process. It took about 45 minutes to check in. We received our bracelets, room package which included a map and a list of the activities at the resort, and 2 room cards. Make sure to ask for towels cards as well. We did not receive those and you have to have the cards to get towels from the towel hut, which is a long walk from the lobby!Wi-Fi: This was offered for free for 3 hours a day from 10am to 1pm only in the Maya Mall. This was disappointing, as every other resort I have been to have included free Wi-Fi in the lobby. We were told that it is free until 8pm at the gym however that was quite a walk from the room. You do have the option to purchase it for $9USD a day and it can be used anywhere on the resort with a log in and password including in the room and on the beach.Mall and Market: There was a Maya Mall located on the property which has a gift shop, clothing stores, 2 of the specialty restaurants, Casino, Disco for kids, shops and “Strikers” a 24 hour bowling alley for an extra charge. Everything is over priced in this mall but the gift shop does come in handy if you forget to bring any items i.e. Toothbrush, sunscreen, medications etc. There is a Handmade Mexican Market between the Caribe and Colonial/Tropical has several stands with vendors selling their homemade items, souvenirs, T-Shirts etc. These were of course more expensive compared to in town but nice if you didn’t want to leave the resort.Room: In the Caribe there are 2 separate buildings and each one has 3 floors. We were on the 2nd floor facing the garden. The room was very basic and on the smaller side, but comfortable. Each “Superior Junior Suite” which is the most basic level to choose from has a small balcony with a clothing line to hang your wet swimsuit and towel at the end of the day. There is a fridge that was stocked daily with Corona, Water, Coke, Fanta Orange and Sprite, Juice Boxes and a few packages of peanuts. The air conditioning was very cold, beds extremely comfortable. We loved the shower as it had an upgraded showerhead. The safe was very easy to use, a lot of closet space and multiple drawers.Housekeeping: This is one of the reasons why I would only rate it a 4 instead of a 5 star. The floors were quite dirty; we had to call to ask for towels every day as they would only leave 1 hand towel instead of 2, no face cloths, did not re fill the toilet paper. On our third day we left a note to ask for the correct amount of towels and they did for the remainder of our stay. The room was always cleaned by the end of the day when we would return to get ready for dinner, which was nice.Restaurants: For our 7-night stay we were given 4 reservation cards to reserve at the specialty restaurants. I recommend booking those as soon as you check in as they fill up very fast. We ate at the Italian, Steak house, Mexican and Japanese Tappenyaki restaurants. There are 10 specialty restaurants to choose from with the option to visit the Palace restaurants for a charge of $20 per person. This was a nice change from the buffets, as we did get tired of the buffet food. For the buffet, breakfast was our favorite as they have an omelet station, which was always fresh. Lunch was very disappointing, we actually dreaded going for lunch. We would often eat at the “Captain Morgan” for lunch, which also had buffet however the food was not good. They had the same choices every day including hot dogs, burgers, chicken but it was all over cooked and very greasy.Pools: We only visited the pool at the Caribe but it was very nice. It had a swim up bar which was always very busy. On weekends several locals visit so it was frustrating when there was only 1 bartender, it did take a long time to get a drink. The pool was always clean with plenty of room to swim in. There were activities around the pool throughout the day including bingo, black jack, dance classes and lots of music.Ocean: This was absolutely our favorite part about the resort. The ocean in front of the Caribe was beautiful. As you go towards the Colonial, Tropical and Palace there are quite a few more rocks so I would suggest going to the ocean in front of the Caribe or Beach. The water was generally clean with very little seaweed, white sand, and several fish that will swim very close to you. I was able to rent the snorkel equipment for free for 1 hour from the diving center and saw several fish and turtles too! The beautiful blue/turquoise ocean was spectacular!We were very impressed with this resort. It is very large so a lot of walking required to get around but it is easily wheelchair accessible too. We don’t have young children but there was a kids club with lots of activities going on throughout the day. I would probably return if the Wi-Fi was free and buffet improved.

  • Erin C : Philadelphia, Pennsylvania
Hope you don't like food...

Let me start this off with the positives -- if you want to go to the spa and only the spa, head here. The Spa was AMAZING - but if you want to eat anywhere other than the buffet or be treated like a paying customer, please, please go elsewhere. When we checked in, we reminded the receptionist that our travel agent with Cheap Caribbean had requested that we be in rooms next to the two other families we were traveling with. Not only were we not near them (the Caribe building is quite long and we were a few sections down) we were on the third floor - with two toddlers and the elevator being some distance from our room. They apologized and said they were booked solid. We were able to get them to move us to the first floor, but once again, no where near the other families which made it difficult for us to coordinate our time together (we did have texting on our phones, but it operated with quite a bit of delay). After sorting that out, the gentleman working reception explained our restaurant tickets to us - he said we simply needed to head to guest services first thing in the morning and we can make reservations for our meals - he stated going in the AM is would work, but it was best to book everything at once (which we easily agreed to, after all who wants to spend time at guest services when they can be in the water?). So, the next AM we sent our husbands to guest services while we took care of our six children. After 90 minutes they returned - with only one reservation for our group. They were told by Guest Services that all the restaurants were sold out - we had a meal scheduled for Friday, our last day. In the mean time we were expected to eat at the buffet, which truly meant not eating as we had to get our kids food, then each take a turn getting our own food. By the time we had our own food the kids were done and ready to go, so us parents didn't eat much. Now, us wives had higher expectations. So we headed back to guest services where another 2++ hours was spent trying to get reservations. First, we stopped at Guest Services. All she could offer us was a Saturday night meal at 10pm (mind you, we were checking out Saturday, so this was for the other two families, not us). We explained 10pm was bedtime. She finally said we would have to ask for a Supervisor, but she could not get one on the phone so she sent us to the front desk. We asked no more than 6 people to help us - they'd disappear into the back and never return. It took over an hour to finally get a Supervisor. She too disappeared for 20+ minutes and came back with the same 10pm reservation offering. At this point we were beyond frustrated - most of our first day had been spent with either us or our husbands in the lobby trying to deal with this and no family time. After 2 hours ++ we finally met Yulianna who said she would help us and managed to call us later that day with a few additional reservations. This was much appreciated, but took hours of effort and anger and tears on our part - we were not treated like valued customers and did not get our choice of restaurants - I didn't make a big deal about this, but it was the anniversary of my husband's father's death and all I wanted was to go to the steak restaurant on that day or during the week because steak was my father in law's favorite meal. We weren't able to do this, enjoy hibachi, or eat at any of our friend's favorite restaurants from their last visit.As we stood there numerous people were checking in - if we had checked in the day before and could only get a reservation for our last night, what were these people going to do? What kind of service is that? During our waits we also learned that many other families experienced this. They too were extremely upset with the reservation process. But, the most disappointing part (aside from us losing over 4 hours of our day) was that each night as we strolled the Maya Mall and other parts of the resort all of the restaurants had plenty of open tables that sat empty while we sat outside. They weren't booked - it simply felt like they either wanted you to pay to upgrade or that they wanted you to eat at the much cheaper buffet. On top of this, we discovered a number of liquors were actually an upcharge - I get having a premium wine list (it was a great list- we are wine lovers and were very impressed), but why have liquors out if you can't serve them without an upcharge? And we weren't talking extremely expensive liquors either. At this point I felt nickled and dimed. But this wasn't the end of the chaos - two other things happened that frustrated us during our trip. The first - our 2 year old son got sand in his eye. I went to try to find a first aid kit hoping for a saline wash. The woman working the towel hut couldn't help so she pointed me to a gentleman who said there was nothing he could do except call a lifeguard over as soon as he could. So, I asked for a bottle of water. He told me I could go over to the bar and get one - mind you my son is screaming in pain and I'm trying to hold him. No offer to help/grab a quick bottle of water for me. When the lifeguard did arrive he didn't want to help either - he told me to go all the way over to the medical tent (at the front of the resort) and it would be $100-$200 US for help...for sand in the eye. He did finally help remove it with some gauze, but it was like pulling teeth to get any service while I struggled with my son's tears and pain. Lastly, on Tuesday or Wednesday afternoon, my husband and I returned to our room with two cranky toddlers - it was naptime and we wanted to put them down and sit on our porch to get some sun. We found our room open with two men in there, staring at our open safe. We walked in and they did not say a word to us. We said hello and waited. Nothing. We finally said can we help you? Neither said a word. After a few minutes of this, one of the gentlemen called the front desk and got someone to speak with us. The gentlemen refilling our fridge noticed our safe was allegedly open and called security to report it. We apparently walked in during this time. As our kids screamed we tried to sort this out and get them to leave our room - there's a small window to get toddlers to sleep before they get a second wind and refuse. Plus, they needed their diapers changed. They wouldn't leave without us signing a paper - a paper written in Spanish. And neither of them spoke English. I asked them to come back later so we could put our children down and we'd sign it after we understood it. They didn't budge. After more time wasted, someone who spoke English showed up to explain the paper and what it said. My husband hurriedly signed it, but it was too late, our kids did not get their nap. I have a few issues with this - it is quite alarming to find your room open with two men staring at your safe and not speaking a word of English. It's also alarming when they won't leave your room - I'm so glad my husband was with me. But then, to force us to sign something in a foreign language? What would they have done had we not come back right then? No one would have been there to sign it. I appreciate the security measures, but the entire situation was handled poorly and all in all took 30 minutes to remedy. During these first few days of our trip I feel our time and our money spent wasn't appreciated or valued. We were just another dollar in their pockets, an inconvenience for the week.

  • romeoyankee87 : Toronto, Canada
Resort worker broke into room at 4am

I'm currently staying at the resort. I had planned to write a great review because the food is great, rooms are great and beach is great...BUT after last night not too sure people are safe. Last night at 4.30am a resort worker broke in to the room using a master key card and was extremely drunk. He fell on the bed where I turned on the lights and forced him out. I was with my friend (two males) but I couldn't imagine if he did this to females. The resort staff said they'll look into it but they did not take it as serious as I thought. What if the male worker was in a room with females at 4.30am and tried to rape them, would it be serious then??? Shouldn't wait until then. This situation puts damper on the stay, you think they would offer some type of compensation immediately for a very uncomfortable situation, but nothing as of now. I will keep you updated.

  • RadioinLA : Los Angeles, California
40th birthday celebration

We just got back from a week long fabulous vacation from Barceló Maya Caribe. This was our first Barceló vacation and I will say it will not be our last! From start to finish we had a fantastic time. I traveled with my husband and 8 year old daughter. I'll break this down into what I want I generally look for in reviews.Beach - Fantastic!! The beach by Caribe and Beach resort are really the best in comparison to the other 3 Barceló resorts. The water is calmer and the sand area is much less rocky. The water was very pretty clear and mostly flat to maybe 1/2 foot waves.Pools - All were appealing to the eye, very clean, I never felt I was on top of anyone and we were there during Easter at full capacity. Kids Club - wow what a great facility, great staff, and system of how your child can come and go. Loved it! Entertainment Staff - top notch these guys and girls busted their butts during the day / night doing games, aerobics, lessons etc. Not annoying if you wanted to join in great, if not no one bothered you.Food - Buffett I thought it was good, I never had the feeling there wasn't something I wasn't going to like. If I didn't like something I would just get something else, no big deal. Breakfast was great, dinners and lunch were good.Captain Morgan's - I thought it was awesome, right by the beach and just easy always chicken or a salad you could get.For the A la carte restaurants I thought this was a little odd that you could only go so many days allotted on the days you were there, like why its an all inclusive...I would get rid of that it puts a bad taste in peoples mouth and truth be told some nights you may want to just go to the buffet but because you feel you have to go its annoying. We went to the Spanish restaurant, we did not enjoy the food here. We went to the Mexican Lindo this place was fabulous very good!! And we went to the Toyko Japanese restaurant, very good as well. Drinks - never had an issue of not getting what we wanted.Room - our room was a regular room, not the Premium and I was disappointed because I would have liked to have the Premium room but there were not any available. So my initial thought was ok I've seen the pictures of the room you know what you are going to get, and I was still a little disappointed. It is an average size room ours had 2 double beds and a daybed that I child could sleep on. Luckily my daughter did sleep on it cause those double beds are just too tiny for 2 adults to share. The room although clean and efficient was just dated...if they just changed out the linens, bedskirt, drapes, it would give it a much updated look, without costing an overhaul. But even tho I was disappointed we were hardly in the room.Grounds - absolutely gorgeous, just really nice to look at.Reception - pretty statues, check in was pretty easy, although I feel like I was asking questions about a possible room change and the language barrier seemed to be an issue. Pirate Island - We let my daughter do this for a day. Its 20$ for EVERYONE which is just insane, OK charge who is using the slides but not the adults who are just watching the kids, or just make it so that its kids only the adults do not need to be using the boogie boards or flow riders. Its just another one of those things that make you say why! I've already paid for this and it just seems unnecessary, but I will say the guys giving lessons on the Flow Rider were super nice and patient and my daughter loved it. So over all for a day its worth it. Another tip I would give is for the water sports, usually I love to go kayaking and I wanted to try a few other things here but they have it set up at the Colonial side which is fine to walk but the ocean is rougher there, so I would suggest moving it to the opposite side by Beach resort and it would be much easier for people to try the sports. Wifi - yeah it makes no sense to charge people for this but they do, my phone had its own plan so I didn't need it but very silly in this day and age. The Maya Mall - Very cool you really don't have to go anywhere for souvenirs they have regular sort of gift shops and also a market place, which just makes you feel very safe.Excursions we went to Xel-Ha and did a early access to Tulum both were amazing.Overall it was an amazing trip and one that won't be forgotten and we definitely plan to come again!

  • JackieSuiza :
Barco pirata

Outstanding beach for swimming and snorcheling. Love the modern gym and the Yoga lessions. Great surf ride: Thank you for the great time Luis! Great staff at any restaurant, everything is fresh and offers a great variaty Muchas gracias.The one negative thing is the reception, which is understaffed almost all of the time. I waited 2 hours for check in and to get the keys. Waiting time for everything else is at least 30 minutes. Room was not cleaned the first day. Many extra charches for an all inclusive hotel and very limited wi-fi -> now a days?

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch and dinner at a total of 16 restaurants
  • Snacks 
  • A la carte dinners with reservations
  • All drinks (domestic beers and cocktails, select international brands, house wine)
  • 24 hour room service
  • Kids club
  • Day & night tennis
  • Snorkeling
  • Windsurfing
  • Sailing
  • Scuba lesson in pool
  • 18 hole mini golf course (daytime)
  • Volleyball
  • Billiards
  • Table tennis
  • Fitness centre
  • Sauna
  • Daily activities
  • Nightly entertainment
  • Nightclub

Club Premium

  • Check in & check out in private lounge
  • Late check out (subject to availability)
  • Exclusive concierge service
  • Lounge service - Buffet breakfast, canapes & premium drinks (open from 7:00 to 23:00)
  • International press, books, board games, CD's, DVD, internet in lounge
  • Petit fours and sparkling wine bottle in room on arrival
  • 24 hours VIP room service
  • Turn down service
  • Bottle of tequila 100% Agave on arrival
  • Barcelo gift for adults and Barcy gift for children (under 12 years old) minimum 4 days stay
  • Pillow menu
  • Aromatherapy menu
  • Exclusive amenities and mini-bar
  • Beach towels in the room
  • Free Wi-Fi where available (will be provided with 2 Wi-Fi codes)
  • Express laundry service with regular charge
  • Domestic calls included
  • 20% discount in spa services and beauty salon (some restrictions may apply)
  • Restaurants a la carte: no charge (subject to availability, the hotel reserves the right to specify the restaurants you can enjoy)
  • Priority reservations for restaurants, golf, spa, and beach massages, private dinners, conference rooms & excursions
  • Access to the Hydrotherapy circuit (once a day, per stay) 
  • Guests staying in the Junior Suite Swim-up Club Premium has access to Barcelo Maya Palace Deluxe and all its services and facilities
  • 414 rooms
  • 3 restaurants including buffet, a la carte and grill 
  • 3 bars 
  • 2 Swimming pools 
  • Jacuzzi
  • Fitness facilities
  • Tennis courts
  • Water sports centre (fee)
  • Waterpark and Dolphinarium in complex (fee)
  • SurfRide (fee)
  • Spa (fee)
  • Sauna
  • Beauty Salon
  • Shops
  • Barcelo Maya Mall (Free Wi-Fi, 1 hr per day)
  • Conference facilities (fee)
  • ATM
  • Bowling (fee)
  • 18 hole golf course nearby
  • Wi-Fi internet (fee)

Superior Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Flat screen satellite TV
  • Mini-fridge (restocked daily)
  • Coffee maker
  • Iron & Ironing board
  • Balcony or Terrace
  • Fully equipped bathroom
  • Hair dryer
  • Bathrobes and slippers
  • Telephone with answering machine
  • Safety deposit box

Junior Suite Oceanfront Club Premium

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Please see All Inclusive section for the Club Premium inclusions
  • 1 King or 2 Double beds
  • Motion-sensor lighting system
  • iPod docking station
  • Alarm clock
  • Luxury toiletries 
  • Hydromassage bathtub
  • Air-conditioned
  • Flat screen satellite TV
  • Mini-fridge (restocked daily)
  • Coffee maker
  • Iron & Ironing board
  • Balcony or Terrace
  • Fully equipped bathroom
  • Hair dryer
  • Bathrobes and slippers
  • Telephone with answering machine

Junior Suite Swim-up Club Premium

  • Maximum Number of Adults 4
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Motion-sensor lighting system
  • iPod docking station
  • Alarm clock
  • Hydromassage bathtub
  • Luxury toiletries 
  • Pool located just in front of the terrace including a sun deck or solarium
  • Air-conditioned
  • Flat screen satellite TV
  • Mini-fridge (restocked daily)
  • Coffee maker
  • Iron & Ironing board
  • Fully equipped bathroom
  • Hair dryer
  • Bathrobes and slippers
  • Telephone with answering machine

Connecting Superior Room

  • Maximum Number of Adults 6
  • Maximum Number of Children 4
  • Maximum Occupancy 8
  • Minimum Adults 4 
  • Connecting Superior Room with a door that connects the 2 rooms. (1 room will be king bed+ 2nd room will be 2 double beds.)
  • Gardenview


Caribe Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International

La Fuente Restaurant

  • Specialty for dinner
  • Spanish
  • Reservations required; Formal dress code

Captain Morgan Restaurant

  • Snack Bar
  • Grill


  • Caribe Lobby Bar
  • Kukulcan Theatre Bar 1
  • Caribe Swim-up Bar 

Child Policy

Up to 2 children accepted when sharing a room with two parents in existing bedding.

For the Kids 

  • Kids Club (Ages 4-12)
  • Babysitting or child care service ($)
  • Playground
  • Teen Club (Ages 13-17) 
  • 2 Kids pools and Water park in complex

U-Spa Facilities

  • Saunas
  • Steam showers
  • Tropical and bi-thermal showers
  • Dynamic pool and immersion pools
  • Relaxation area
  • 26 treatment rooms
  • Float room
  • Hydrotherapy room
  • 3 Vichy showers
  • Swiss room
  • Fitness centre with advanced training equipment and resistance machines for cardio workouts, warming up, cooling down and stretching, cross trainers, exercise bikes, free weights and 2 modern rooms for spinning and yoga
  • Beauty salon

Stay at 1, Play at 4 - Guests of the Barcelo Maya Caribe will have access to the facilities and services across 4 hotels: Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and Barcelo Maya Tropical, all belonging to Barcelo Maya Beach Resort. 

Honeymoon Bonus - Room upgrade (subject to availability), one breakfast in bed, bottle of domestic wine, fruit basket. Reserve at time of booking. Marriage certificate required upon check-in. Offer subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Barcelo Maya Caribe
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Barcelo Maya Caribe
Carretera Chetumal-Puerto Juarez Km. 266.3, Puerto Aventuras 77750 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.