Barcelo Maya Caribe

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Our Opinion

An excellent 4-star hotel for great value. Clean and well-kept properties and amazing beach views. The buffet items are okay. However, the resort is noted for their a la carte restaurants. The beaches are well kept and the resort is staffed with very attentive and friendly guest services.


Overview

An exclusive section within the Barcelo Maya Beach Resort complex. Perfect for couples & families as a superior all-inclusive resort which spreads across acres of lush tropical gardens and provides access to the adjacent Barcelo Maya Beach section.

Location: On a white sandy beach on the Mayan Riviera, 20 minutes to the town of Playa del Carmen and a 50 minute drive from Cancun airport.


Highlights
  • Beautiful beach
  • Lots of fun for the kids with a water park, mini golf course and dolphinarium 
  • Amenities for the whole family
  • Club Premium option features swim up rooms with direct swimming pool access 
  • Large U-Spa and fitness centre with hydrotherapy circuit, float room and kids' spa treatments 
  • Free access to other hotels in the Barcelo Maya complex
  • TripAdvisor Certificate of Excellence 

tripadvisor Traveler Reviews
  • Lizzie C :
An Amazing Vacation

This hotel exceeded our expectations for the cost. The buffets were incredible, most guest service friendly, and the drinks were great. The wifi worked well, but honestly there was a lot to do to keep us busy - lots of little shops at the resort, a beautiful beach to walk along, and several pools to lounge by. You can use all four resorts' pools and buffets, and they put on theme nights at the buffets to keep things interesting. For about 2,500-3,000 CAD for a couple, including airfare, you're getting your money worth and more. I'd return, and recommend to my friends/family.

  • Angie K :
Need 1/2 star more but NOT a 4 star resort!

The idea of this place with all the amenities etc was very appealing I just wish there were a few things that could have worked out better. Although this is an all inclusive resort and you wonder if you should TIP or not ... take the high road and tip although it really didn't get us much in my opinion. The buffets were okay but the COCONUT ice cream was our favorite thing. The restaurants were just okay. The shrimp at the seafood place was TERRIBLE but the salmon was good ... The desserts at the restaurants were not even really that good either .. skip those and go to the buffet for the coconut ice cream! Our favorite place was Tokyo ... great atmosphere AND food. I just can't sugar coat the drink situation ... they were pretty much terrible. My kids just drank bottled water the whole time. I tried the wine, beer and cocktails. The beer was pretty cold most places. I'm pretty sure the resort made a lot of money off us bc we didn't drink!Room and accommodations ... we stayed in the Labna Building (Caribe). I found it was centrally located but don't let that fool you ... this resort area is HUGE! Just coming off foot surgery 3 months ago I underestimated the walking distances and they don't let you use the golf carts. There is a nice shuttle bus that goes between resorts but allow enough time to get places. THE ROOM .. I can't believe no one has mentioned this in reviews but maybe it doesn't bother other people BUT you can hear EVERYTHING that goes on in the bathroom area as if they were IN the SAME ROOM. The wall is not a full wall and the whole bathroom area etc. is made of concrete, glass, and stone! All the little rooms for the toilet, shower etc are kinda weird at first. The room was able to accommodate four people pretty well. The day beds/couches were great for my teenager (she's 5'9") and the large patio was an extension to our room. There was a nice shade and a bathtub out there. I wasn't interested in the tub but my kids loved it. It was nice that two people could kinda get ready at the same time with the patio extension.We had the premium upgrade and were supposed to have beach towels in the room. That was an act of Congress for them to bring them. They also never had hand towels or washcloths. I had to call EVERYDAY!!! Language barrier with housekeeping was more difficult than any other place on the resort. I didn't find the "Premium" level ladies very friendly or helpful that were set up in the lobby. There was one lady set up in our building .. I didn't know really what she was there for until about day THREE! Come to find out that BETTY was the BOMB! She was there to help with reservations etc. I ended up with a medical problem and needed to call my insurance company. Making an 800 number call was tricky and she was able to accommodate me and make the call. After talking to her about our tours and reservations she went over and beyond and gave us some advice for our Xel-ha trip and even watched for an opening for our dinner reservation that evening. We were trying to get into Steak house and were never able to get in ... we had a sweet note in our room and she had found a cancellation and grabbed it for us. She was the most accommodating and helpful employee we encountered the whole trip!!!The beaches and pools were easy to find a place to sit. Apparently, with the premium service level you were supposed to have drink service at the pool but we never saw anyone. We were supposed to have premium liquors too but you had to ask for that over and over and catch them BEFORE they made the drink. Again, the drinks were just not good.Shows were good ... wish I would have tried to catch the ones at the other resorts.Water sports area ... good and there were several nice places to snorkel without leaving the resorts.Mall/Shopping ... nice selections but way over priced for goods. There is a small doctor's office and pharmacy. It's nice but again it's EXPENSIVE. Cortisone cream was $30 US, antibiotics $40+ US and to see the doctor $150. Make sure to bring OTC stuff .. I needed some advil and it was $9.50 for 10 pk. Sunscreen very expensive. Bring reef friendly stuff for some tours.Tip: Bring an insulated cup (Yeti type) and small collapsible cooler. You can ice down beer and soda from you room for beach and pool. Everything gets warm very fast here.Lots of neat places to hang out throughout the resort. I suggest visiting unofficial sites that have tons of info on it. The Barcelo website is very difficult to navigate and find info on. My travel agent wasn't even able to find info he needed with this site.I wouldn't return to this resort ONLY because the room situation. All buildings may not be set up this way. These rooms were considered newly remodeled, FYI.

  • :
Great activities!

For the price, hotel is nice and clean, food is good, but the service is amazing!!!! Family and I spent a lot of time at the aquatic department kayaking, wind surfing, sailing; all at no additional cost. A big shout out to Gabriela, from the "departamento acuaticos", who took good care of us every time we stopped by. Thank you for always being so helpful and sweet. Like I said, service at this resort is a winner!

  • Mandy O :
Riviera Maya 2016

This was our third trip outside of Canada, previously stayed at Barcelona Maya Tropical and Barcelona Maya Colonial. We are weary of trying out another resort because we love everything about this place so much! Rooms were always clean, if you leave a note they will leave whatever you want in your fridge. We always get extra snacks, pop and water for late night. The only complaint I have is the late night room service, club sandwiches are soggy and inedible for me. Also, I can't remember what time it stops, but it is not late enough for those who like to drink at the Discotheque and still have a snack before bed. Best room service was the Kentucky chicken, love it.Pool was always clean, beach was raked daily and chairs always reorganized for morning. Got to see A Manta Ray and Sea Turtles right at the hotel beach! Saw more than our snorkelling excursion where we were begged for tips.We generally never brought tips to the pool/beach and never felt uncomfortable about it. If we had a great bartender, then we would go back to the room and bring him a tip which was greatly appreciated.One of my biggest worries about travelling south was the food. We heard so many people complain about the horrible food in Mexico, and I am a fairly picky eater, but I ate almost everything! Fresh cracked eggs every morning, and the cooks get to know your routine before you even get to them, so your egg is ready by the time you get to her. Service is amazing, drinks were always refilled before they were empty. The a-la-carte restaurants were my favourite. The Italian and Japanese restaurants are amazing.On our second and third return to Barcelona, we received chocolate covered strawberries and a bottle of champagne in the room.This resort has everything! Including the motorized water sports (sea-doos) that my boyfriend lives for. Rental prices are steep, I believe about $170-180 Canadian for 1/2 hour for 2 machines, but that seems average to what you would pay to rent here in Canada. We are planning to head to Veradero this fall, but don't have high hopes that any other resort will compare to Barcelo Maya! We will definitely return again.

  • Jill L : Stamford, United States
A truly lovely & relaxing vacation

A fabulous resort complex. We stayed at the Maya Caribe but the other hotels (beach, colonial & ) looked equally good. The staff were wonderful - received a lovely and quiet room. We chose the Maya because it and the Beach hotel had the calmest waters and i think the prettiest beaches with lots of palm trees. We had a Club level room (no swim out feature though - we didn't need it) and it was fantastic. Lots of space for us and our two kids. The buffet was well stocked and looked fresh. We tried a few of the restaurants too. The best was the Kyoto at the Colonial. The least inspiring was La Trattoria Italian. The grounds were beautiful and the everything was spotless. We hope to be back soon!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch and dinner at a total of 16 restaurants
  • Snacks 
  • A la carte dinners with reservations
  • All drinks (domestic beers and cocktails, select international brands, house wine)
  • 24 hour room service
  • Kids club
  • Day & night tennis
  • Snorkeling
  • Windsurfing
  • Sailing
  • Scuba lesson in pool
  • 18 hole mini golf course (daytime)
  • Volleyball
  • Billiards
  • Table tennis
  • Fitness centre
  • Sauna
  • Daily activities
  • Nightly entertainment
  • Nightclub

Club Premium

  • Check in & check out in private lounge
  • Late check out (subject to availability)
  • Exclusive concierge service
  • Lounge service - Buffet breakfast, canapes & premium drinks (open from 7:00 to 23:00)
  • International press, books, board games, CD's, DVD, internet in lounge
  • Petit fours and sparkling wine bottle in room on arrival
  • 24 hours VIP room service
  • Turn down service
  • Bottle of tequila 100% Agave on arrival
  • Barcelo gift for adults and Barcy gift for children (under 12 years old) minimum 4 days stay
  • Pillow menu
  • Aromatherapy menu
  • Exclusive amenities and mini-bar
  • Beach towels in the room
  • Free Wi-Fi where available (will be provided with 2 Wi-Fi codes)
  • Express laundry service with regular charge
  • Domestic calls included
  • 20% discount in spa services and beauty salon (some restrictions may apply)
  • Restaurants a la carte: no charge (subject to availability, the hotel reserves the right to specify the restaurants you can enjoy)
  • Priority reservations for restaurants, golf, spa, and beach massages, private dinners, conference rooms & excursions
  • Access to the Hydrotherapy circuit (once a day, per stay) 
  • Guests staying in the Junior Suite Swim-up Club Premium has access to Barcelo Maya Palace Deluxe and all its services and facilities
  • 414 rooms
  • 3 restaurants including buffet, a la carte and grill 
  • 3 bars 
  • 2 Swimming pools 
  • Jacuzzi
  • Fitness facilities
  • Tennis courts
  • Water sports centre (fee)
  • Waterpark and Dolphinarium in complex (fee)
  • SurfRide (fee)
  • Spa (fee)
  • Sauna
  • Beauty Salon
  • Shops
  • Barcelo Maya Mall (Free Wi-Fi, 1 hr per day)
  • Conference facilities (fee)
  • ATM
  • Bowling (fee)
  • 18 hole golf course nearby
  • Wi-Fi internet (fee)

Superior Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Flat screen satellite TV
  • Mini-fridge (restocked daily)
  • Coffee maker
  • Iron & Ironing board
  • Balcony or Terrace
  • Fully equipped bathroom
  • Hair dryer
  • Bathrobes and slippers
  • Telephone with answering machine
  • Safety deposit box

Junior Suite Oceanfront Club Premium

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Please see All Inclusive section for the Club Premium inclusions
  • 1 King or 2 Double beds
  • Motion-sensor lighting system
  • iPod docking station
  • Alarm clock
  • Luxury toiletries 
  • Hydromassage bathtub
  • Air-conditioned
  • Flat screen satellite TV
  • Mini-fridge (restocked daily)
  • Coffee maker
  • Iron & Ironing board
  • Balcony or Terrace
  • Fully equipped bathroom
  • Hair dryer
  • Bathrobes and slippers
  • Telephone with answering machine

Junior Suite Swim-up Club Premium

  • Maximum Number of Adults 4
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Motion-sensor lighting system
  • iPod docking station
  • Alarm clock
  • Hydromassage bathtub
  • Luxury toiletries 
  • Pool located just in front of the terrace including a sun deck or solarium
  • Air-conditioned
  • Flat screen satellite TV
  • Mini-fridge (restocked daily)
  • Coffee maker
  • Iron & Ironing board
  • Fully equipped bathroom
  • Hair dryer
  • Bathrobes and slippers
  • Telephone with answering machine

Connecting Superior Room

  • Maximum Number of Adults 6
  • Maximum Number of Children 4
  • Maximum Occupancy 8
  • Minimum Adults 4 
  • Connecting Superior Room with a door that connects the 2 rooms. (1 room will be king bed+ 2nd room will be 2 double beds.)
  • Gardenview

Restaurants

Caribe Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International

La Fuente Restaurant

  • Specialty for dinner
  • Spanish
  • Reservations required; Formal dress code

Captain Morgan Restaurant

  • Snack Bar
  • Grill

Bars

  • Caribe Lobby Bar
  • Kukulcan Theatre Bar 1
  • Caribe Swim-up Bar 

Child Policy

Up to 2 children accepted when sharing a room with two parents in existing bedding.

For the Kids 

  • Kids Club (Ages 4-12)
  • Babysitting or child care service ($)
  • Playground
  • Teen Club (Ages 13-17) 
  • 2 Kids pools and Water park in complex

U-Spa Facilities

  • Saunas
  • Steam showers
  • Tropical and bi-thermal showers
  • Dynamic pool and immersion pools
  • Relaxation area
  • 26 treatment rooms
  • Float room
  • Hydrotherapy room
  • 3 Vichy showers
  • Swiss room
  • Fitness centre with advanced training equipment and resistance machines for cardio workouts, warming up, cooling down and stretching, cross trainers, exercise bikes, free weights and 2 modern rooms for spinning and yoga
  • Beauty salon

Stay at 1, Play at 4 - Guests of the Barcelo Maya Caribe will have access to the facilities and services across 4 hotels: Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and Barcelo Maya Tropical, all belonging to Barcelo Maya Beach Resort. 

Honeymoon Bonus - Room upgrade (subject to availability), one breakfast in bed, bottle of domestic wine, fruit basket. Reserve at time of booking. Marriage certificate required upon check-in. Offer subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Barcelo Maya Caribe
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Barcelo Maya Caribe
Carretera Chetumal-Puerto Juarez Km. 266.3, Puerto Aventuras 77750 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.