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Barcelo Maya Caribe

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

An excellent 4-star hotel for great value. Clean and well-kept properties and amazing beach views. The buffet items are okay. However, the resort is noted for their a la carte restaurants. The beaches are well kept and the resort is staffed with very attentive and friendly guest services.


Overview

An exclusive section within the Barcelo Maya Beach Resort complex. Perfect for couples & families as a superior all-inclusive resort which spreads across acres of lush tropical gardens and provides access to the adjacent Barcelo Maya Beach section.

Location: On a white sandy beach on the Mayan Riviera, 20 minutes to the town of Playa del Carmen and a 50 minute drive from Cancun airport.


Highlights
  • Beautiful beach
  • Lots of fun for the kids with a water park, mini golf course and dolphinarium 
  • Amenities for the whole family
  • Club Premium option features swim up rooms with direct swimming pool access 
  • Large U-Spa and fitness centre with hydrotherapy circuit, float room and kids' spa treatments 
  • Free access to other hotels in the Barcelo Maya complex
  • TripAdvisor Certificate of Excellence 

tripadvisor Traveler Reviews
  • Dave Y :
2nd visit - not sure if I will return

My wife and I stayed here in June 2011 for our honeymoon and liked it so much we decided to return. The resort is large and sprawling which we liked as we could generally find an area that suited our mood. The beach is gorgeous and well maintained as are all of the common areas. The staff are excellent and I am always surprised at how polite and courteous they are when dealing with guests that don’t always reciprocate. The bar service is generally excellent and I feel like you get a good value for the money spent in this area. The room we had was average and had the basic amenities you would expect.My complaint is with the food served at the buffets. It is terrible and mind you that I am not a picky eater. I’m not sure if it is the buffet that was in our section or what – we tried another one and it was marginally better. I don’t remember the food being this bad when we visited in 2011. I got 3 tacos in the Cancun airport that were better than anything that I had at the resort.On a positive note you get your choice of 4 dinners at the various restaurants on the property and these were substantially better. Get your dinner reservations immediately upon arriving as they fill up fast.I want to love this place and give it 5 stars but the food is lacking.

  • stujr2017 : St. Catharines, Canada
SURF RIDE!

Resort was awesome!Surf ride lessons were solid! Cost was low. I fell a lot but wasn't in any pain. Would recommend for a shake up for the week. Go to this resort it is amazing!Rooms were clean, food was good!

  • DaveyMack : Midland, Canada
Beautiful Resort "s"

My wife and I thought we would throw in the towel on the other islands this year and check out Mexico for our first time. After much research, searching for the best beaches in the Maya Riviera, we came across this resort. The property"s" are beautiful. Everything on the grounds is well maintained. There was never a shortage of chairs on the beach or around the pool. The buffets were good, with a few hits and misses. We went for dinner every night between 6:30 and 8 and never had any troubles with line ups for food. We were given 4 a la cartes for the week and selected the following.Mexican-Great atmosphere and excellent service and food.Seafood- Very rushed, lobster was great.Steak House- My rib steak was no lie 1cm thick. Tasted great, but I need my meat! Great salad bar to make up for it.Spanish- Amazing!The beaches were absolutely beautiful. We chose this resort as we love to snorkel. We were able to go off the pier a few days, but there was a bit of a chop on the water for 5 of our 7 days. All seaweed was raked and collected by 6 a.m. If you like to walk for miles, this beach is for you. Pools were very clean, you could eat off the deck. Bar service was great, longest wait was maybe 3-4 minutes for a drink. They do offer beer taps for the guests to use instead of waiting in line while Joe-Blow orders 6 Mojitos for the whole family. My only complaint was the cleanliness of the room. I have given the resort a review of 5 stars because I only use the room for sleep. We had cleaners in 3 times. We had blood stains on the bathroom walls from the previous occupants. The tub was clogged and the drain would back up into the tub. I pulled it apart and pulled out a razor cover that had been there for some time. If it wasn't the bedding, top of toilet seat, or the general floor area, it wasn't getting cleaned. Fridges were always stocked with cold drinks and snacks and coffee was replaced if needed. I would recommend to all. We left our 3 kids at home, and in some ways regret it as there was so much for them to do. We also took part in the deep sea fishing, cenote tours and snorkeling with turtles. Definitely a trip to remember.

  • Will11207 : Brooklyn, New York
Valentines Vacation Review

Overall, the Barcelo Maia Caribe is a perfectly adequate resort. We arrived on Monday and immediately purchased the non-room premium upgrade, which afforded us access to the 'Premium Lounge,' unlimited dinner reservations, concierge service, computer lab, dedicated snack bar, and two wifi accounts for our entire stay. During check in we were ushered into the premium lounge where the representative went into detail about all of the associated perks. We took this opportunity to make dinner reservations for our entire stay. We'd met folks who hadn't done this and were unable to secure reservations for the dinner vouchers they had.Dinner ReservationsUnfortunately, most of the dinner times offered were for very late in the evening (930pm & 10pm). We would soon learn that by simply calling the restaurant a few hours in advance of our reservation time we could request an earlier dinner time and the request was ALWAYS accommodated. The restaurants we visited for dinner were typically empty, which doesn't make sense given the dinner time assigned. Not sure why this is, but since we had reservations they were able to accommodate us at an earlier time.Buffets The buffets on the resort, which we typically went for breakfast and lunch, were no more than typical, nothing extraordinary or exemplary; however, the variety was notable. We also went to Captain Morgan's occasionally (buffet on the beach) which was also adequate.Drinks were plentiful and WEAK! Every store on the resort sold travel mugs that were immensely popular with folks who didn't want to have to continuously refill their drinks and the mugs were accepted at all bars. We opted not to purchase the mugs.RoomsOur ('Superior') room was clean, tidy and comfortable; we had no complaints and no need to upgrade. A room upgrade was offered at check in for a whopping $250 a night! Beach and PoolsThe beach and pools were absolutely breathtaking. We were always able to find chairs. It seems as though folks were late risers and the beach and pools did not start to really fill up until nearly noon. There are vendors on the beach selling hats, cigars, jewelry and other 'recreational' offerings (#wink).Fitness and SpaThe gym on the resort was absolutely spectacular. We had massages at the spa, our masseuses Rosario and Yvonne were magnificent. We also took the Zumba (Javier) and Yoga (Nico) classes regularly, which were magnificent! There was also a noon water aerobics class, which was offered Jt we never took advantage of but it looked super fun! Overall ServiceBefore arriving we'd heard that the overall service at the resort was lacking, we did not have any issues with the service. I'm a native Spanish speaker, this may have been a factor.ShoppingThe resort has numerous shops and a shopping mall on site. There's absolutely no need to leave the resort for anything other than excursions. We explored nearly every shop on the resort and found that the artisanal shops were significantly less expensive than the traditional, enclosed and air conditioned shops AND the artisanal stores were amenable to haggling and negotiating! (Ex. shot glasses 10 for $10; magnets 10 for $10, etc.) ExcursionsAt the airport we were invited to a quasi-time share presentation (Secrets resort) and received a massive discount on an all inclusive tour to Chichin Itza! We paid $40 for two of us (the cost for this tour varies from $120-$280, based on our prior research and quotes received on site). My husband typically hates time share presentations but was amenable to it due to the massive savings. After a number of time share presentations (on other trips) we've learned to be transparent and adamant about our time constraints and non-interest.CasinoThe casino on site is a racquet! DO NOT waste your time or money! Although we received a $20 voucher for every $20 spent the restrictions are baffling. At one point I was up by thousands of pesos and when I went to ask how much cash I'd receive yo check out, I was informed that the casino recaptures their $20 and imposes a tax leaving me with the $20 I used as a match for the voucher.Sports BarThe sports bar is the only place that's open 24hrs a day. They have a decent variety of food offerings all day for the occasional snack. Pool and bowling had charges attached and mini golf, which we played was free until 7pm in the evening. This is the only place where we were able to get coffee at any time. There's also a separate auditorium for catching sports games. The only downfall is the musty smell upon arrival, which you soon get accustomed to but always hits you upon entering.Restaurant ReviewsLa Trattoria - 1/5 Horrible and tasteless Italian food.Capri - 2/5Minimally acceptable Italian food, horrible desserts.Marenostrum (Seafood) - 3/5Phenomenal dinner options, horrible appetizers, soups and dessertsLa Fuente (Spanish) - 4/5Sensational dinner options, soups and desserts; adequate appetizersSanta Fe (Steakhouse) - 4/5Steaks were out of this world; appetizers and desserts were mediocre Tokyo (Hibachi) - 5/5Appetizers, entres and dessert were spectacular; wouldn't have given a 5/5 if it weren't warranted but this restaurant was amazing. Yes, the food got increasingly better throughout our stay AND the portions were ALWAYS spot on; we never left feeling bloated, overly stuffed or desiring more! Every restaurant also offered a salad bar, with typical and acceptable offerings.One Last ThingThe room keys are incredibly sensitive. They cannot sit near phones, wallets, apple watches, or anything technological. Sun block can also deprogram the key card. We probably went to the front desk for a new key card daily, even after taken their recommendations.

  • CobraKy : Sandy, Utah
Best Beach in the area.

This resort shares its huge, private, horseshoe shaped beach with it's 4 other Barcelo resorts. I'd suggest its one of the best on the Rivera Maya coast. The snorkeling just off shore and around their private pier was terrific. Huge schools of fish, sea turtles and other sea life. Of the 5 Resorts in this private location, you can hop between them for meals, pools, and activities. The Caribe has a nice kids pool and splash park area. There is a mini golf coarse in the lush jungle grounds (wear bug spray). The all-inclusive food was decent, but nothing to brag about. The restaurants, with reservation, were really good. The rooms were a bit dated but clean. Would stay again for the beautiful beach and water amenities alone.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch and dinner at a total of 16 restaurants
  • Snacks 
  • A la carte dinners with reservations
  • All drinks (domestic beers and cocktails, select international brands, house wine)
  • 24 hour room service
  • Kids club
  • Day & night tennis
  • Snorkeling
  • Windsurfing
  • Sailing
  • Scuba lesson in pool
  • 18 hole mini golf course (daytime)
  • Volleyball
  • Billiards
  • Table tennis
  • Fitness centre
  • Sauna
  • Daily activities
  • Nightly entertainment
  • Nightclub

Club Premium

  • Check in & check out in private lounge
  • Late check out (subject to availability)
  • Exclusive concierge service
  • Lounge service - Buffet breakfast, canapes & premium drinks (open from 7:00 to 23:00)
  • International press, books, board games, CD's, DVD, internet in lounge
  • Petit fours and sparkling wine bottle in room on arrival
  • 24 hours VIP room service
  • Turn down service
  • Bottle of tequila 100% Agave on arrival
  • Barcelo gift for adults and Barcy gift for children (under 12 years old) minimum 4 days stay
  • Pillow menu
  • Aromatherapy menu
  • Exclusive amenities and mini-bar
  • Beach towels in the room
  • Free Wi-Fi where available (will be provided with 2 Wi-Fi codes)
  • Express laundry service with regular charge
  • Domestic calls included
  • 20% discount in spa services and beauty salon (some restrictions may apply)
  • Restaurants a la carte: no charge (subject to availability, the hotel reserves the right to specify the restaurants you can enjoy)
  • Priority reservations for restaurants, golf, spa, and beach massages, private dinners, conference rooms & excursions
  • Access to the Hydrotherapy circuit (once a day, per stay) 
  • Guests staying in the Junior Suite Swim-up Club Premium has access to Barcelo Maya Palace Deluxe and all its services and facilities
  • 414 rooms
  • 3 restaurants including buffet, a la carte and grill 
  • 3 bars 
  • 2 Swimming pools 
  • Jacuzzi
  • Fitness facilities
  • Tennis courts
  • Water sports centre (fee)
  • Waterpark and Dolphinarium in complex (fee)
  • SurfRide (fee)
  • Spa (fee)
  • Sauna
  • Beauty Salon
  • Shops
  • Barcelo Maya Mall (Free Wi-Fi, 1 hr per day)
  • Conference facilities (fee)
  • ATM
  • Bowling (fee)
  • 18 hole golf course nearby
  • Wi-Fi internet (fee)

Superior Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Flat screen satellite TV
  • Mini-fridge (restocked daily)
  • Coffee maker
  • Iron & Ironing board
  • Balcony or Terrace
  • Fully equipped bathroom
  • Hair dryer
  • Bathrobes and slippers
  • Telephone with answering machine
  • Safety deposit box

Junior Suite Oceanfront Club Premium

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Please see All Inclusive section for the Club Premium inclusions
  • 1 King or 2 Double beds
  • Motion-sensor lighting system
  • iPod docking station
  • Alarm clock
  • Luxury toiletries 
  • Hydromassage bathtub
  • Air-conditioned
  • Flat screen satellite TV
  • Mini-fridge (restocked daily)
  • Coffee maker
  • Iron & Ironing board
  • Balcony or Terrace
  • Fully equipped bathroom
  • Hair dryer
  • Bathrobes and slippers
  • Telephone with answering machine

Junior Suite Swim-up Club Premium

  • Maximum Number of Adults 4
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Motion-sensor lighting system
  • iPod docking station
  • Alarm clock
  • Hydromassage bathtub
  • Luxury toiletries 
  • Pool located just in front of the terrace including a sun deck or solarium
  • Air-conditioned
  • Flat screen satellite TV
  • Mini-fridge (restocked daily)
  • Coffee maker
  • Iron & Ironing board
  • Fully equipped bathroom
  • Hair dryer
  • Bathrobes and slippers
  • Telephone with answering machine

Connecting Superior Room

  • Maximum Number of Adults 6
  • Maximum Number of Children 4
  • Maximum Occupancy 8
  • Minimum Adults 4 
  • Connecting Superior Room with a door that connects the 2 rooms. (1 room will be king bed+ 2nd room will be 2 double beds.)
  • Gardenview

Restaurants

Caribe Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International

La Fuente Restaurant

  • Specialty for dinner
  • Spanish
  • Reservations required; Formal dress code

Captain Morgan Restaurant

  • Snack Bar
  • Grill

Bars

  • Caribe Lobby Bar
  • Kukulcan Theatre Bar 1
  • Caribe Swim-up Bar 

Child Policy

Up to 2 children accepted when sharing a room with two parents in existing bedding.

For the Kids 

  • Kids Club (Ages 4-12)
  • Babysitting or child care service ($)
  • Playground
  • Teen Club (Ages 13-17) 
  • 2 Kids pools and Water park in complex

U-Spa Facilities

  • Saunas
  • Steam showers
  • Tropical and bi-thermal showers
  • Dynamic pool and immersion pools
  • Relaxation area
  • 26 treatment rooms
  • Float room
  • Hydrotherapy room
  • 3 Vichy showers
  • Swiss room
  • Fitness centre with advanced training equipment and resistance machines for cardio workouts, warming up, cooling down and stretching, cross trainers, exercise bikes, free weights and 2 modern rooms for spinning and yoga
  • Beauty salon

Stay at 1, Play at 4 - Guests of the Barcelo Maya Caribe will have access to the facilities and services across 4 hotels: Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and Barcelo Maya Tropical, all belonging to Barcelo Maya Beach Resort. 

Honeymoon Bonus - Room upgrade (subject to availability), one breakfast in bed, bottle of domestic wine, fruit basket. Reserve at time of booking. Marriage certificate required upon check-in. Offer subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Barcelo Maya Caribe
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Barcelo Maya Caribe
Carretera Chetumal-Puerto Juarez Km. 266.3, Puerto Aventuras 77750 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.