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Barcelo Maya Caribe

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

An excellent 4-star hotel for great value. Clean and well-kept properties and amazing beach views. The buffet items are okay. However, the resort is noted for their a la carte restaurants. The beaches are well kept and the resort is staffed with very attentive and friendly guest services.


Overview

An exclusive section within the Barcelo Maya Beach Resort complex. Perfect for couples & families as a superior all-inclusive resort which spreads across acres of lush tropical gardens and provides access to the adjacent Barcelo Maya Beach section.

Location: On a white sandy beach on the Mayan Riviera, 20 minutes to the town of Playa del Carmen and a 50 minute drive from Cancun airport.


Highlights
  • Beautiful beach
  • Lots of fun for the kids with a water park, mini golf course and dolphinarium 
  • Amenities for the whole family
  • Club Premium option features swim up rooms with direct swimming pool access 
  • Large U-Spa and fitness centre with hydrotherapy circuit, float room and kids' spa treatments 
  • Free access to other hotels in the Barcelo Maya complex
  • TripAdvisor Certificate of Excellence 

tripadvisor Traveler Reviews
  • kava-kauboi : Boca Raton, Florida
Absolutely Impeccable Service

I just returned from a 5 night stay at the Barcelo. I was there for a concert. From the minute we were picked up until the moment I left I have to say the service was absolutely amazing. These people will bend over backwards to get you anything you want, whenever you want it. I'm not an all inclusive kinda guy and I would never had stayed here if it wasn't for the concert but I have to say it was an eye opening experience. The food was pretty good. It was not the best food I've ever had but it was plenty sufficient. The hamburgers were not great, they need to work on that. This property is absolutely enormous and there is no problem getting a chair by the pool or on the beach even when 5000 fans of a popular group show up at the same time. I can't think of a single thing to complain about. I did not try any of the fine dining by reservations because the concert was 3 nights in a row but I heard it was great from other guests. I'm not a big alcohol drinker but there was no shortage of drinks to be had either. I will return here next year for this same show and try to bring some friends. Great job this weekend Barcelo staff!

  • EastCoastGirlNJ : Jersey
New Year's in Mexico

I stayed at the Barcelo Maya Caribe over the holiday and have mixed feelings about the resort. The grounds are gorgeous and well maintained. The place is huge and includes a shopping mall! The pools were big and clean but I mainly stayed at the beach. There were no problems getting chairs at the beach - my only complaint with the beach was that they have no waiter service. There are plenty of workers walking the beach to take your empty cups, but no one to take your drink orders even though we were told by one of the bartenders that there is service at the beach. There is also no music at the beach so bring your own speaker if you want some music.Now for the food... this was the disappointing part and why I'm only rating this 3 stars. At night there are a handful of restaurants to eat at - the problem is even though you're paying for an all-in vacation the restaurants are not included for every night. Upon arrival you will get vouchers for the restaurants depending on your length of stay. We stayed 4 nights so could only eat at the restaurants twice. The other 2 nights we had to go to the buffet which I was not a fan of. The food choices at the buffet were the same greasy fried food as they offer during lunch. This was a huge disappointment. Also, within 30 minutes of checking in to the hotel we went to make our reservations for the 2 nights we could actually eat at the restaurants. This was another huge let down as they were already almost booked for the week. The only dinner times available were 530pm or 9pm and this was at only 2 of the 5 restaurants. I've stayed at plenty of all inclusives before and never experienced this. Apparently the only way around this and be able to eat at the restaurants every night is if you upgrade. We ended up eating at the Spanish restaurant and the Italian restaurant. The food at the Spanish restaurant was not good - very bland; however the Italian restaurant was excellent! The rooms are outdated but clean. Also, be warned it gets very noisy at night when everyone is coming back from the bars/disco. I had already read several reviews warning me about that and it was true.Overall this is a beautiful place but unfortunately not worth the money.

  • Nadia M :
Family vacation

We stayed at the Barcelo Maya Caribe from Dec 28 until Jan 4. Food- the buffet was honestly below average. There was a lot of selection but everything lacked flavor and was over cooked and usually cold. You only get 4 passes for the a la carte which really sucks because the food at the restaurants is actually really good.Hotel grounds- clean, beautiful, and well kept Swimming pools- my little girls loved the spray park and the pools were clean... a bit on the colder side but still beautiful. Oh and tons of chairs around the pool.Beach- Stunning! Room- the rooms were average- very traditional. If want your room cleaned good make sure to leave a tip!Activities and shows- there are tons of things to do on the resort... you can never get bored. There is always something to do at any time during the day.Internet is an extra fee- $35 for the weekRoom service is also an extra charge- I believe 115 pesos per item

  • josh h :
Need some training in customer service

As soon as I arrived I knew I wasn't going to enjoy, when I arrived I found out they didn't have our room that we had paid for and instead put two male friends in a room with one bed, and told us your booking is just a preference. So instead of arguing our first night we decided we would come back down and talk to them the next morning. So we went back to the front desk and they told us there was nothing they could do because they had a very large group arriving, so we wanted an upgrade, you think they would offer a good deal in hopes of getting us back to the resort or so we would enjoy ourselves and as I told the girl at the front desk I'm 6'4" and u want me to sleep on a couch, so they kept telling us there was no manager available, we asked about upgrade first they wanted 500$ American a night for a room that would of only cost an extra 150$ if we had booked it through sunwing for the whole week, we managed to talk them down to 1100$ Canadian, we told them we would think about cause I wanted to talk to sunwing. Well sunwing had apparently organized to get us into the right room at no extra charge, by the time we got to the front desk this room gone, and still no manager this was also 3 hours later, do sunwing didn't do anything for us the girl said sorry and pushed us away for someone else to deal with. When back at the front desk we said fine we'll take the upgrade but give it to us for a 1000$ even, they said no then we said fine we'll take it for the 1100$ like discussed earlier, we'll sir we can't do that either it's going to be 1250$ American. I was blown away and disturbed by this I've been in the hospitality industry for over 20 years and the customer is always right or you make things right. I walked away and didn't return to the front desk. This place was all about the money and not there customers experience. Stay way from here absolutely brutal, maids weren't even cleaning our room just making the bed and scrubbing the toilet, or floors were jus filthy your feet turned black within minutes of walking on it. We'll never go back or recommend this place to anyone. Barcelo thanks for ruining our trip, and I definitely think I'll try booking through someone other then sunwing next time as well☹️

  • demaio14 : Chicago, Illinois
FALSE ADVERTISING!!!!!!

I booked this hotel via Expedia and they advertise a $1,000 resort credit and it absolutely is not. It is a 10% or 25% discount coupon that can be used ONLY for SELECT services at the resort, maxing out at $1,000. This is FALSE ADVERTISING! How do you trust a hotel like this with your credit card when they aren't even honest in their advertising???? Shady....

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Breakfast, lunch and dinner at a total of 16 restaurants
  • Snacks 
  • A la carte dinners with reservations
  • All drinks (domestic beers and cocktails, select international brands, house wine)
  • 24 hour room service
  • Kids club
  • Day & night tennis
  • Snorkeling
  • Windsurfing
  • Sailing
  • Scuba lesson in pool
  • 18 hole mini golf course (daytime)
  • Volleyball
  • Billiards
  • Table tennis
  • Fitness centre
  • Sauna
  • Daily activities
  • Nightly entertainment
  • Nightclub

Club Premium

  • Check in & check out in private lounge
  • Late check out (subject to availability)
  • Exclusive concierge service
  • Lounge service - Buffet breakfast, canapes & premium drinks (open from 7:00 to 23:00)
  • International press, books, board games, CD's, DVD, internet in lounge
  • Petit fours and sparkling wine bottle in room on arrival
  • 24 hours VIP room service
  • Turn down service
  • Bottle of tequila 100% Agave on arrival
  • Barcelo gift for adults and Barcy gift for children (under 12 years old) minimum 4 days stay
  • Pillow menu
  • Aromatherapy menu
  • Exclusive amenities and mini-bar
  • Beach towels in the room
  • Free Wi-Fi where available (will be provided with 2 Wi-Fi codes)
  • Express laundry service with regular charge
  • Domestic calls included
  • 20% discount in spa services and beauty salon (some restrictions may apply)
  • Restaurants a la carte: no charge (subject to availability, the hotel reserves the right to specify the restaurants you can enjoy)
  • Priority reservations for restaurants, golf, spa, and beach massages, private dinners, conference rooms & excursions
  • Access to the Hydrotherapy circuit (once a day, per stay) 
  • Guests staying in the Junior Suite Swim-up Club Premium has access to Barcelo Maya Palace Deluxe and all its services and facilities
  • 414 rooms
  • 3 restaurants including buffet, a la carte and grill 
  • 3 bars 
  • 2 Swimming pools 
  • Jacuzzi
  • Fitness facilities
  • Tennis courts
  • Water sports centre (fee)
  • Waterpark and Dolphinarium in complex (fee)
  • SurfRide (fee)
  • Spa (fee)
  • Sauna
  • Beauty Salon
  • Shops
  • Barcelo Maya Mall (Free Wi-Fi, 1 hr per day)
  • Conference facilities (fee)
  • ATM
  • Bowling (fee)
  • 18 hole golf course nearby
  • Wi-Fi internet (fee)

Superior Room

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Flat screen satellite TV
  • Mini-fridge (restocked daily)
  • Coffee maker
  • Iron & Ironing board
  • Balcony or Terrace
  • Fully equipped bathroom
  • Hair dryer
  • Bathrobes and slippers
  • Telephone with answering machine
  • Safety deposit box

Junior Suite Oceanfront Club Premium

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Please see All Inclusive section for the Club Premium inclusions
  • 1 King or 2 Double beds
  • Motion-sensor lighting system
  • iPod docking station
  • Alarm clock
  • Luxury toiletries 
  • Hydromassage bathtub
  • Air-conditioned
  • Flat screen satellite TV
  • Mini-fridge (restocked daily)
  • Coffee maker
  • Iron & Ironing board
  • Balcony or Terrace
  • Fully equipped bathroom
  • Hair dryer
  • Bathrobes and slippers
  • Telephone with answering machine

Junior Suite Swim-up Club Premium

  • Maximum Number of Adults 4
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Motion-sensor lighting system
  • iPod docking station
  • Alarm clock
  • Hydromassage bathtub
  • Luxury toiletries 
  • Pool located just in front of the terrace including a sun deck or solarium
  • Air-conditioned
  • Flat screen satellite TV
  • Mini-fridge (restocked daily)
  • Coffee maker
  • Iron & Ironing board
  • Fully equipped bathroom
  • Hair dryer
  • Bathrobes and slippers
  • Telephone with answering machine

Connecting Superior Room

  • Maximum Number of Adults 6
  • Maximum Number of Children 4
  • Maximum Occupancy 8
  • Minimum Adults 4 
  • Connecting Superior Room with a door that connects the 2 rooms. (1 room will be king bed+ 2nd room will be 2 double beds.)
  • Gardenview

Restaurants

Caribe Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International

La Fuente Restaurant

  • Specialty for dinner
  • Spanish
  • Reservations required; Formal dress code

Captain Morgan Restaurant

  • Snack Bar
  • Grill

Bars

  • Caribe Lobby Bar
  • Kukulcan Theatre Bar 1
  • Caribe Swim-up Bar 

Child Policy

Up to 2 children accepted when sharing a room with two parents in existing bedding.

For the Kids 

  • Kids Club (Ages 4-12)
  • Babysitting or child care service ($)
  • Playground
  • Teen Club (Ages 13-17) 
  • 2 Kids pools and Water park in complex

U-Spa Facilities

  • Saunas
  • Steam showers
  • Tropical and bi-thermal showers
  • Dynamic pool and immersion pools
  • Relaxation area
  • 26 treatment rooms
  • Float room
  • Hydrotherapy room
  • 3 Vichy showers
  • Swiss room
  • Fitness centre with advanced training equipment and resistance machines for cardio workouts, warming up, cooling down and stretching, cross trainers, exercise bikes, free weights and 2 modern rooms for spinning and yoga
  • Beauty salon

Stay at 1, Play at 4 - Guests of the Barcelo Maya Caribe will have access to the facilities and services across 4 hotels: Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and Barcelo Maya Tropical, all belonging to Barcelo Maya Beach Resort. 

Honeymoon Bonus - Room upgrade (subject to availability), one breakfast in bed, bottle of domestic wine, fruit basket. Reserve at time of booking. Marriage certificate required upon check-in. Offer subject to change.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Barcelo Maya Caribe
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Barcelo Maya Caribe
Carretera Chetumal-Puerto Juarez Km. 266.3, Puerto Aventuras 77750 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.