Barcelo Maya Colonial

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A great resort with an amazing and large pool area. The buffet items are good and there are a variety of a la carte restaurants to choose from including a great Italian restaurant. The resort has very attentive and friendly staff. The pool area is lively and the kids pool is one of the best in Riviera Maya. This resort is perfect for both couples and families with younger or older children. This resort, combined with its sister properties, the Barcelo Maya Tropical, Barcelo Maya Beach and Barcelo Maya Caribe make for a huge complex. If you want all the benefits of the Barcelo Maya Tropical, but want a step up in accommodations and service, try the Barcelo Maya Palace next door. You still get access to all areas of the resort complex but in a higher-end setting and finer dining options.


Overview

This dazzling hotel is set on the most spectacular beach of the Mayan Riviera. With a superb spa and a wonderful children's play area, friends, couples and families will find everything they need for a fabulous getaway!

Location: Directly on a spectacular white sandy beach; 20 minutes from Playa del Carmen and 60 minutes from the Cancun airport.


Highlights
  • Located on a great stretch of beach
  • Huge pool areas
  • Upscale spa
  • Kids and Teen clubs plus family rooms, kids' pool and special spa treatments for little ones
  • Free access to 3 other hotels in the Barcelo Maya complex
  • TripAdvisor Certificate of Excellence

tripadvisor Traveler Reviews
  • ClaudiaG1972 : Levittown, New York
Crash My Playa week

Absolutely had an amazing experience when it comes to the concert venue. However that has nothing to do with the service . The only place that the food is amazing is at the restaurant you have to make reservations for, all others buffet etc are awful. Bell hop it took them over 8 hours to bring our bags to the room. Front desk not helpful at all, day of check in I went to pay off my room bill that should have only had 15 pesos on it that’s less then a dollar in US. Well they hit me for phone calls that were charged to my room . I argued with them stating that we all have cell phones would never make a call. Anyone can make a call Ana just charge it to the room . Front desk was not willing to hear it And just argued with me that I made it the call and that was it I had to pay . The customer services as horrible , they wouldn’t even get a manger . Had I known about this charge prior to my departure not as I’m waiting to get a shuttle back home I would have put up an argument. Very upsetting and sad.

  • mel779 :
Great resort. Bad timing.

We just got back from staying at this resort which we heard rave reviews about before travelling. When arriving and finding out our stay was going to encompass two different concerts taking place at the resort along with a Work conference was a bit of a disappointment. We lucked out with live daytime pool music/bands but 90% of the patrons at the resort were there just for the concerts which made for a ghost town at night. Also because of that it made it feel like an adults only resort. Which would have been great if we hadn’t planned a family vacation. Had we know these events were taking place we would have never chosen that week to go. The resort is fantastic at catering to families but after spending 6k just to get there and then have to continue spending more $$$ to engage in the additional activities was frustrating. Also had it not been for the bands there was NO music at the pools during the day. What a let down. We’ve never travelled to a beach resort and came across that before. We will definitely be doing even more research the next time we travel and asking more questions about what events the resort hosts on a regular basis before choosing.

  • Danielle M :
BEWARE Horrible experience

This is my second time to this resort, last January we had a great experience so we booked again as soon as we left last January. However this time was absolutely awful. I had booked a year in advance a room in the colonial building with a king bed when we arrived were told we had to stay in a different building (the tropical) and with two double beds, no apologies, no discount just to deal with it (I'm told it's in the "fine print" that they can move you). Having a romantic couple vacation where you sleep in two seperate double beds is not fun!!! Then as part of my reservation when I booked online at barcelo.com a year ago I added a moon and stars massage for $189. I tried multiple times emailing and calling the spa weeks before arrival to make the appointment with no response (last year they responded immediately). When we checked in I said I didn't want to pay for the massage until I could confirm we could get an appointment during our stay, then I spent 3 hours arguing with the spa and lobby that I had the $189 massage on my reservation which I printed out and did not have to pay $310 when it's clearly on my reservation I made online a year ago. Also beware that the spa likely won't honor the gift vouchers or your online booking if you add any services using barcelo.com to your reservation, they do not understand it. 6 hours of our vacation was spent arguing about the room type, the building and the massage. Will never stay here again. Customer service is not important. It is very clear that the people who work at the barcelo location don't understand barcelo.com or it's bookings. I had to show the lobby and spa multiple times my reservation. Most frustrating experience.

  • dannydidier : Markham, Canada
family vacation

Really nice property - only drawback was no free wi fi for the property which should have been offered. We have gone to other not as nice properties and it was included. If you go to the buffet you must look for Francisco Caamal - very polite and certainly made our breakfast time a great way to start our day each morning!!

  • nikkimidwestUS : midwest US
Crash my playa

So many good servers on this trip, cannot even begin to name them all. But today at the Barcelo Colonial, Victor Hugo Alfaro Moreno (sp?) was over the top - brought us cevesas and tequila shots. Good man. Love him.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dinner with reservations
  • All drinks (domestic beer & cocktails, select international brands, house wine with meals, 24 hours) 
  • Daily activities 
  • Nightly entertainment 
  • Kids club (4-12 years old) 
  • Teen club 
  • Water park with slides and waterfalls, located at the Barceló Maya Colonial hotel 
  • New water park Pirates Island and Surf Ride pool. Additional charge applies. 
  • Non-motorized water sports 
  • Towel and chair service at the beach and pool areas 
  • Disco with drinks included from 11:00 pm to 2:00 am 
  • Minibar inside your room stocked daily with bottled water, soft drinks and domestic beer
  • Access to  facilities and services at Barcelo Maya Beach, Caribe and Tropical resorts

Club Premium Inclusions

  • Private check-in and check-out in an exclusive Club Premium area
  • Exclusive personalized concierge services
  • Priority reservations at à la carte restaurants
  • Premium room view in the exclusive Club Premium area
  • Room amenities upon arrival
  • Premium amenities in room
  • Night amenity in room
  • Pool towels in the room
  • VIP mini-bar (soft drinks, water, beer and dry snacks)
  • Exclusive Club Premium Lounge (open from 7 a.m.-11 p.m.) with international drinks, continental breakfast, table games, books, newspaper, free internet
  • Premium brand liquors
  • Local calls without charge
  • Complimentary wireless internet available in select areas of each hotel
  • Express laundry service at regular charge
  • Room service included
  • 10% discount at the Barceló gift shops
  • 20% discount at the Spa and Beauty Salon
  • 481 rooms
  • 4 restaurants in the Colonial section; total of 16 restaurants in complex
  • Room service 24 hrs (fee)
  • 15 bars in resort complex
  • Disco
  • 3 pools
  • Kids waterpark
  • New Semi-Olympic pool
  • New Pirate's Island Water park and surf pool Flow Rider attraction for all ages (charges apply)
  • Tennis courts
  • Jogging paths
  • Fitness facilities
  • Gift shop
  • Spa
  • Beauty salon
  • Wi-Fi (fee)
  • Dive shop (fee)
  • Meeting rooms (fee)
  • Wedding services
  • Dolphinarium
  • Shopping mall
  • Bowling alley
  • Mini-golf

Deluxe Room

  • 1 king-size bed or 2 double beds; and 1 day bed
  • Balcony or terrace
  • Garden view
  • Full bathroom
  • Air conditioning
  • Flat screen satellite TV
  • Telephone with voice mail
  • Radio-alarm clock
  • Mini-bar (refreshed daily with water, soft drinks and beer)
  • Coffee maker
  • In-room safe
  • Ceiling fan
  • Hairdryer
  • Iron and ironing board
  • Bathrobe & slippers
  • Voltage 110v 
  • Occupancy: 1-4 adults; 2 adults and 2 children; 3 adults and 1 child (Maximum occupancy of 4)
  • Accessibility option available in this room category. Available on a by-request basis only.

Oceanfront Junior Suite Club Premium

  • 1 king-size bed or 2 double beds; and 1 day bed
  • Balcony or terrace
  • Oceanfront view
  • Small living room area
  • Full bathroom
  • Air conditioning
  • Flat screen satellite TV
  • Telephone with voice mail
  • Radio-alarm clock
  • Mini-bar (refreshed daily with water, soft drinks and beer)
  • Coffee maker
  • In-room safe
  • Ceiling fan
  • Hairdryer
  • Iron and ironing board
  • Bathrobe & slippers
  • Voltage 110v 
  • Occupancy: 1-3 adults; 2 adults and 2 children; 3 adults and 1 child (Maximum occupancy of 4)
  • See All Inclusive section for Club Premium Inclusions
  • Note: The views in Oceanfront rooms may be full, partial or angle.

Oceanfront Suite Club Premium

  • 1 king-size bed and 1 day bed 
  • Balcony or terrace
  • Oceanfront view
  • Small living and dining room area
  • Full bathroom
  • Guest bathroom
  • Air conditioning
  • Flat screen satellite TV
  • Telephone with voice mail
  • Radio-alarm clock
  • Mini-bar (refreshed daily with water, soft drinks and beer)
  • Coffee maker
  • In-room safe
  • Ceiling fan
  • Hairdryer
  • Iron and ironing board
  • Bathrobe & slippers
  • Voltage 110v 
  • Occupancy: 1-3 adults; 2 adults and 1 child (Maximum occupancy of 3)
  • See All Inclusive section for Club Premium Inclusions
  • Note: The views in Oceanfront rooms may be full, partial or angle.

Family Room

  • 1 king-size bed and 3 day beds (Cribs available upon request)
  • Tropical garden view
  • Living and dining room area
  • Full bathroom
  • Air conditioning
  • Flat screen satellite TV
  • Telephone with voice mail
  • Radio-alarm clock
  • Mini-bar (refreshed daily with water, soft drinks and beer)
  • Coffee maker
  • In-room safe
  • Ceiling fan
  • Hairdryer
  • Iron and ironing board
  • Bathrobe & slippers
  • Voltage 110v 
  • Occupancy: 3 adults and 2 children; 2 adults and 3 children (Maximum occupancy of 5)

Family Room includes the following EXCLUSIVE benefits:

  • Special family check-in line at the front desk
  • Surprise gift in room on arrival for adults
  • Free gift for kids on arrival
  • Clown intermingling with guests during stay with balloons and magic tricks for small kids
  • Teen Club with games suited to 13-17 year olds (day and evening activities and entertainment program for this age group)
  • Beach towels in room
  • Kids bathrobe and slippers in room
  • A la carte dinner reservations made upon check-in with reserved hours at 6 p.m. or 7 p.m.
  • Kids menu in all à la carte restaurants and Kids Corner in buffet restaurants and grills
  • Ice cream machine and cookie corner

Restaurants

Colonial Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International

Tropical Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International

Beach Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International

Caribe Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International   

Mare Nostrum

  • a la carte for dinner
  • Seafood
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

Kyoto

  • a la carte for dinner
  • Japanese
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

Capri

  • a la carte for dinner
  • Italian
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted





Mariachi

  • Snack Bar
  • Grill

Bars



  • Beach Lobby Bar
  • Puebla Lobby Bar
  • Palenque Theatre Bar 1
  • Palenque Theatre Bar 2
  • Beach Swim-up Bar
  • Sports Bar
  • El Cielito Bar

Child Policy - Children 2-12 years pay applicable rate when sharing a room with two adults in room with existing bedding.

For the Kids - Barcy kids club for children (between 4 and 12 years of age), Teen Club, U-Kids Spa, kid's section of the main pool, water park and miniature golf. Babysitting service available (fee).

U-Spa Facilities 

  • 26 treatment rooms 
  • Sauna 
  • Steam room 
  • Tropical and bithermal shower 
  • Dynamic pool and immersion pool 
  • Float room 
  • Hydrotherapy room 
  • 3 Vichy showers 
  • Swiss room 
  • U-Kids Spa

Treatments 

  • High performance massages 
  • Body wraps 
  • Facials 

Beauty Salon Treatments

  • Manicures and pedicures 
  • Depilation 
  • Bridal makeup and hairdressing

Honeymooners - To be eligible for the honeymoon package newlyweds must advise at the time of booking and present their proof of wedding dated within the last month upon arrival at the hotel.

Stay at 1, Play at 4 - Access to use the facilities and services at the following hotels in the complex: Barcelo Maya Beach Resort, Barcelo Maya Caribe and Barcelo Maya Tropical.

Stay at 1, Play at 2 - Guests staying in the Oceanfront Suite Club Premium have access to Barcelo Maya Palace Deluxe and all its services and facilities. Only applicable for Oceanfront Suite Club Premium guests.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Credit - Up to US$1,000 Resort Credit will be granted to the guest in discounts up to 25% that are only applicable upon the acquisition of different services or product within the resort including: The U Spa, room service, private dinner on the beach, late checkout, Pirates Island Water Park, surf ride, bowling alley, wedding packages (does not apply to extra wedding services), laundry & dry cleaning, Wi-Fi, wine & cava, boutiques shopping, excursions, water parks and more.

Terms & Conditions:

No extra deductions will be made from the guest's bill at time of check-out.
Resort Credit discounts cannot be exchanged for cash, neither totally nor partially, and no unused portion will be refunded.
Promotion subject to changes without prior notice.
The amount of $1,000.00 USD equals to the discounts given to the guest that can only be applied on the purchase of different services and products within the Barceló Maya Beach Resort with the maximum already stated.
These services and products are described in www.barcelo.com and on the Resort Credit information that guests will receive while staying at the resort.
The products and services listed are not part of the All-Inclusive and the guest will be able to deduct the percentage indicated above on the total amount of the product or service acquired.
Client will be required to provide the wristband folio number, room number as well to sign a discount voucher.
No extra deductions will be made from the guest's bill at time of check-out.
Resort Credits discounts cannot be exchanged for cash, neither totally nor partially and no unused portion thereof will be refunded.
Additional restrictions may apply.
Promotion is subject to changes without prior notice.
Promotion valid for travel up to December 31, 2016

Resort Location Map


  • Barcelo Maya Colonial
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Barcelo Maya Colonial
Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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