Barcelo Maya Colonial

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  • What's Included
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Our Opinion

A great resort with an amazing and large pool area. The buffet items are good and there are a variety of a la carte restaurants to choose from including a great Italian restaurant. The resort has very attentive and friendly staff. The pool area is lively and the kids pool is one of the best in Riviera Maya. This resort is perfect for both couples and families with younger or older children. This resort, combined with its sister properties, the Barcelo Maya Tropical, Barcelo Maya Beach and Barcelo Maya Caribe make for a huge complex. If you want all the benefits of the Barcelo Maya Tropical, but want a step up in accommodations and service, try the Barcelo Maya Palace next door. You still get access to all areas of the resort complex but in a higher-end setting and finer dining options.


Overview

This dazzling hotel is set on the most spectacular beach of the Mayan Riviera. With a superb spa and a wonderful children's play area, friends, couples and families will find everything they need for a fabulous getaway!

Location: Directly on a spectacular white sandy beach; 20 minutes from Playa del Carmen and 60 minutes from the Cancun airport.


Highlights
  • Located on a great stretch of beach
  • Huge pool areas
  • Upscale spa
  • Kids and Teen clubs plus family rooms, kids' pool and special spa treatments for little ones
  • Free access to 3 other hotels in the Barcelo Maya complex
  • TripAdvisor Certificate of Excellence

tripadvisor Traveler Reviews
  • SvetaS3 : Toronto, Canada
Great resort, highly recommend!

Food was amazing, had a wide variety of everything for everyone. Beach was very nice as was the water. Pools were great. Want to give a big shoutout to Luis Castro and Ramon from the main lobby bar who made our stay so much better!

  • Noel H : Chicago, Illinois
Great Resort!! Everything you need is here

I've been to may resorts all over mexico, and this has to be the best resort I've stayed from all the other resorts I have stayed at. Everything from entertainment is in the hotel which is a big plus and avoids having to leave the resort. We also want to give a special shoutout to Cap. Luis Castro from Colonial who treated my family very well and is in charge of the buffet restaurant in the barcelo colonial. I would definitelyr return to this hotel. Beautiful Resort.

  • Krystine M :
You will not regret staying here

My partner and I travelled to this resort together for a romantic getaway; I had stayed at the Barcelo Maya Palace once before, so it was my second time to the overall property, while as it was my partner's first time in Mexico. I can't recommend this place enough. We had some problems, which I will detail below, but this property overall exceeds any resort in it's category I've been too in Mexico or the Dominican that has the same 4-5 star rating. Comparing this to the Gran Bahia, right next door, or even the Iberostar Punta Cana, both of them were a 3-star at best compared to the Barcelo Maya Colonial.THE BADHousekeeping: 1 - We had not had our sheets changed by the 4th day were were there on a 7 day visit. It was supposed to be changed every other day. When we got back to the room after lunch on day 3 and the sheets hadn't been changed, when they should have been the day before, we called housekeeping and they said they would send someone to change them. By the time we left for dinner no one had come. We actually made sure for the 3 hours between when we called and went to dinner one of us was in the room to greet housekeeping and make they changed the sheets. Because they hadn't come by the time we left for dinner I took my eyeliner and marked the inside of the pillow cases and the inside of two corners of the bed sheets, both fitted and flat. When we got back from dinner the bed was made and all the sheets with the marks I put on them were still on the bed! The next morning (our 4th day) I called the front desk and told them what had happened. They apologized and said someone would come right away. 2 hours later no one had come and I had called two more times. So I stripped the sheets off the bed and carried them to the lobby of the hotel and put them on the check-in counter. I didn't yell or make a scene, but it was enough a manager came running over. Long story short, we got updated to Premium Level wristbands for the last 2.5 days we were there. It should not have been that hard to get sheets changed. 2 - Turndown service was not provided once in 7 days and was supposed to happen daily. After day 4 I just completely gave up on that!3 - We kept leaving notes and called asking for them not to leave pop in our fridge, water and beer only, and we would come back to half a fridge of pop every day. We would pull it out and put the cans on the dresser and ask them to take them and they would leave them there. By the end of the week we must of had 40+ cans of pop in our room all piled and they just kept leaving more. It was more annoying then anything.4 - The pillows are really big and thick. I came home with the worst neck pain and actually had to sleep with no pillow the last two nights because our neck hurt so badly. We tried to get different pillows throughout the week but were told the entire resort used the same pillows so they could not offer us another option. It was like two pillows stuff in one pillow case but it wasn't. They were dense, thick and unforgiving. Bring your own if you can!Service:1 - We were really looking forward to dinner at the Japanese restaurant in the mall. We were at a table with 3 other couples and a guy that did not have a reservation had gotten into the restaurant and sat down with the two girls at one end and was harassing them. Finally the staff came over and removed him but he got back in two more times and completely interrupted and took away from the dinner. To add to this our waitress was terrible. Our food came out wrong, same as others at the table because she's given the wrong order details to the chef. Our dessert took 45 minutes to come out after they took our dinner plates! We watched tables who ordered after us get everything and leave and new tables got seated and we were still waiting for our deserts. We left highly unimpressed and did not leave a tip for the one and only time our whole trip.Side note: The couple directly next to us had their room broken into by hotel staff and the Police had to come and they got moved and items were stolen. They were wealthy people compared to us and I hate to say it but they were being a bit flashy with expensive watches and jewelry so not the smartest thing to do if you don't want people targeting you. I personally leave the good stuff at home when I travel to Mexico.Front Desk Staff:I had to pretty much make a scene in the lobby to get their real attention. They would just smile and blow me off, or tell me someone was coming and nothing was getting done; I wasn't being taken seriously. I should not have had to wait 4 days to get sheets changed, catch them in a lie twice and bring my sheets to the lobby just to ensure housekeeping didn't put them back on our bed that time. I expect the front desk to do better.Pools:They should have one pool that adults can swim in until at least 11-12pm. It's so disappointing to not be able to use a pool or hot tub after dark. This goes for all resorts!THE GOODGrounds - The landscaping, pools and property are stunning. The resorts laid out in a way that's super easy to find where you need to go and you can walk everywhere, nothing is so far away you need a shuttle. We walked through the resort just to see all the lobby's because they were so unique and beautiful. This resort is well maintained and impressive.Food & Restaurant Service:1 - The food is amazing everywhere we ate except for the Brazilian restaurant on the grounds. The buffets are amazing, not just is the selection great but the actual food is good, not bland and very fresh and well prepared. You can pay $20 USD once you arrive to have dinner at the French restaurant at the Maya Palace and we recommend you do. It's the fanciest dinner you'll have, the service lead by our main waiter Jaime was 5-star and the food was to die for. It was my partners birthday, and I had just mentioned it to the hostess when we walked in but hadn't contacted them in advance because he doesn't like a fuss. They gave us the royal treatment; it was the best night of our entire vacation, both this visit and my first time there seven years earlier.Special mentions also go to Cesar Hernandez, our server at the Palmoras Grill (Tropical) who was friendly, helpful and made our dinner memorable by his great personality and service. Juan De la Cruz, our server at the Santa Fe restaurant was also great and made for a special evening. Entertainment: I've seen shows at Barcelo, Iberostar and Gran Bahia 4+ star resorts and by far the entertainment at the Barcelo is the best. It's actually worth going to the stadium to catch the shows. During the day there are tons of activities that are fun and people are participating in.Every trip you take there will be good and bad. I provided details on the things that I felt needed to be highlighted and good to know for people heading there to keep an eye on or be prepared for. I can't stress enough that this is the best resort I've been too and my previous stay at Maya Palace I had none of these issues. Go to this resort and have the vacation of a lifetime with your loved one or family; you'll be glad you did!

  • Mojca M :
Dream come true honeymoon!!!

We just loved our honeymoon at Barcelo Maya Colonial! It was really outstanding and amazing, from the moment we stepped into the hotel. A slice of paradise! Rooms & Maid service:The hotel, restaurants and rooms are very well-air-conditioned and extremely clean. I'm quite sensitive about cleanliness but I was totally amazed over this hotel. At any time of the day, there was always someone cleaning: the hallway, hotel surroundings, ... It was spotless! The maid service was amazing, very nice, friendly and helpful stuff, towels were replaced every day, they also made our bed every day and changed the sheets when we asked them.Food:Big buffet with very, very tasty, varied food. We were always taken to the table by service staff and they were all very nice, always took care of us. They always asked us and brought us drinks to the table although we had them fresh at the buffet. We were also amazed over the a-la-carte restaurants too - what an experience!Pool and the beach:The pool is fantastic, it is very big and service at the pool bars is crazy good. The cocktails were extremely tasty and spirit brands were high quality. And the beach - uauu - the beach is just paradise. The water and the sand are clean, you also don't have to fight for a free deckchairs at 7am, there are plenty of them, we were provided with new beach towels every day, and you can always find a shadow under the palm tree, which was also important for me. There are many water activities, you can also go swim with the dolphins, and there was always something happening by the pool - music, dancing, water gymnastics, other activities, ...Party and entertainment:There is a great party place - Jaguar disco Night Club at the resort, and hotel's entertainment team was really amazing - every evening there was a show at the hotel's teater. There is even more entertainment and shops at Maya Mall shopping center at the resort, and Plaza Mexicana - traditional Mexican handcrafts. It's all there!! You don't even have to leave the resort! Then 24 hour Strikers bar, with foods and drinks available at any time, sports and bowling center, pool tables, there is even a casino in Maya Mall ... During the day you can play table tennis, tennis, mini golf, basketball, water basketball, pool (billiards), ... It is just incredible!Overall:Our experience was excellent! The staff is very friendly and very well organized and the level of service is very high. The resort is huge and we loved every minute of it. We would definitely come back to Bacelo Maya Colonial! It was far the best vacation EVER!!

  • sunny8124 : Calgary, Alberta
So disappointed in this experience

Check in Issues: We were travelling with a 3 month old baby, for a family wedding. There were 55 people staying at this resort for the wedding, and we had booked a premium ocean front junior suite and requested a crib in the room. Upon arrival, we were not greeted at all. There was no welcome cocktail nor did anyone direct us to check in. I eventually went up to the check in desk and was told that I could not check in there, as we were premium guests. We were directed to the premium lounge, where we waited for over an hour to check in. This is with our baby, having travelled all day, needing a change of clothes and a rest. We finally got our room, and went there. The patio door had been left ajar so the room was unbelievably warm, as the air conditioning doesn’t work with the door open. Our fan was broken as well. It took about 30 minutes for our bags to be delivered to our room. There was no crib in the room, however, we had brought our pack and play as we heard that often at these resorts cribs are hard to acquire. A la carte bookings:As we were travelling as a large group for a family wedding, we were hoping to be able to coordinate some bookings at the a la cartes. We totally understood the rules around booking a la cartes, as non premium guests only had a limited number of reservations allowed. We were just hoping for some help in coordinating bookings at a similar time at the same restaurant. Brenda in the premium lounge was lovely and very helpful and allowed us to coordinate bookings for one family dinner of 15 people. The next day we went in again to try to coordinate another set of bookings for 16 people. Alejandra was unbelievably rude to me. She said, and this is a direct quote “enough allowances have been made for this wedding and there are rules that need to be followed.” We were in no way trying to break the rules, we were just trying to get some help in organizing the bookings. We were very happy to present the necessary vouchers for the reservations for the non-premium guests and she was extremely unhelpful. In my opinion, the resort should not accept large bookings for weddings if they have no intention of helping family members spend time together for dinners. I have been to other weddings at all-inclusives and have had lots of help coordinating reservations. My sister had attempted to organize some of this in advance and her emails frequently went unanswered. Buffets:Many times we entered a buffet and were not given any service. No drinks were provided and our table was not bussed. This being said, we had some excellent service at the buffet, from Juan at the beach grill in particular. I also was told several times that I could not bring my stroller into the breakfast buffet. My baby is only 3 months old so if he can’t use his stroller, I would have to hold him as he is too small for a high chair. The restaurant was mostly empty and I have no idea why the stroller could not be accommodated. Room service & Maid serviceWe ordered room service twice. Each time it took over an hour to arrive and was bone cold when it did come. As far as maid service went, 5 days out of the 7, dirty glasses were left in our room and the towels were not replaced, even though we indicated we needed them replaced. Also, our air conditioning did not work well, so the room was constantly damp and muggy. Overall: It seems like the staff has no idea what is going on, and has no idea what appropriate customer service is for a 5 star resort. There was no consistency in policy or level of service and it seemed to depend on who you were talking to what was allowed. I have stayed at 3 star resorts that had far better service. I was very excited to stay here and my sister was excited to host her wedding here. She will be reviewing as well, but there was absolutely no acknowledgement of the number of people she brought to the resort. Across the board, our group found the staff very unhelpful, rude and generally unpleasant. They acted like we were an inconvenience. It is hands down the worst experience I have had at an all-inclusive.Oh and also, the kids slides at our pool, which was a large reason why my sister chose this resort was closed for maintenance the whole week. We never once saw anyone performing any maintenance on it.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dinner with reservations
  • All drinks (domestic beer & cocktails, select international brands, house wine with meals, 24 hours) 
  • Daily activities 
  • Nightly entertainment 
  • Kids club (4-12 years old) 
  • Teen club 
  • Water park with slides and waterfalls, located at the Barceló Maya Colonial hotel 
  • New water park Pirates Island and Surf Ride pool. Additional charge applies. 
  • Non-motorized water sports 
  • Towel and chair service at the beach and pool areas 
  • Disco with drinks included from 11:00 pm to 2:00 am 
  • Minibar inside your room stocked daily with bottled water, soft drinks and domestic beer
  • Access to  facilities and services at Barcelo Maya Beach, Caribe and Tropical resorts

Club Premium Inclusions

  • Private check-in and check-out in an exclusive Club Premium area
  • Exclusive personalized concierge services
  • Priority reservations at à la carte restaurants
  • Premium room view in the exclusive Club Premium area
  • Room amenities upon arrival
  • Premium amenities in room
  • Night amenity in room
  • Pool towels in the room
  • VIP mini-bar (soft drinks, water, beer and dry snacks)
  • Exclusive Club Premium Lounge (open from 7 a.m.-11 p.m.) with international drinks, continental breakfast, table games, books, newspaper, free internet
  • Premium brand liquors
  • Local calls without charge
  • Complimentary wireless internet available in select areas of each hotel
  • Express laundry service at regular charge
  • Room service included
  • 10% discount at the Barceló gift shops
  • 20% discount at the Spa and Beauty Salon
  • 481 rooms
  • 4 restaurants in the Colonial section; total of 16 restaurants in complex
  • Room service 24 hrs (fee)
  • 15 bars in resort complex
  • Disco
  • 3 pools
  • Kids waterpark
  • New Semi-Olympic pool
  • New Pirate's Island Water park and surf pool Flow Rider attraction for all ages (charges apply)
  • Tennis courts
  • Jogging paths
  • Fitness facilities
  • Gift shop
  • Spa
  • Beauty salon
  • Wi-Fi (fee)
  • Dive shop (fee)
  • Meeting rooms (fee)
  • Wedding services
  • Dolphinarium
  • Shopping mall
  • Bowling alley
  • Mini-golf

Deluxe Room

  • 1 king-size bed or 2 double beds; and 1 day bed
  • Balcony or terrace
  • Garden view
  • Full bathroom
  • Air conditioning
  • Flat screen satellite TV
  • Telephone with voice mail
  • Radio-alarm clock
  • Mini-bar (refreshed daily with water, soft drinks and beer)
  • Coffee maker
  • In-room safe
  • Ceiling fan
  • Hairdryer
  • Iron and ironing board
  • Bathrobe & slippers
  • Voltage 110v 
  • Occupancy: 1-4 adults; 2 adults and 2 children; 3 adults and 1 child (Maximum occupancy of 4)
  • Accessibility option available in this room category. Available on a by-request basis only.

Oceanfront Junior Suite Club Premium

  • 1 king-size bed or 2 double beds; and 1 day bed
  • Balcony or terrace
  • Oceanfront view
  • Small living room area
  • Full bathroom
  • Air conditioning
  • Flat screen satellite TV
  • Telephone with voice mail
  • Radio-alarm clock
  • Mini-bar (refreshed daily with water, soft drinks and beer)
  • Coffee maker
  • In-room safe
  • Ceiling fan
  • Hairdryer
  • Iron and ironing board
  • Bathrobe & slippers
  • Voltage 110v 
  • Occupancy: 1-3 adults; 2 adults and 2 children; 3 adults and 1 child (Maximum occupancy of 4)
  • See All Inclusive section for Club Premium Inclusions
  • Note: The views in Oceanfront rooms may be full, partial or angle.

Oceanfront Suite Club Premium

  • 1 king-size bed and 1 day bed 
  • Balcony or terrace
  • Oceanfront view
  • Small living and dining room area
  • Full bathroom
  • Guest bathroom
  • Air conditioning
  • Flat screen satellite TV
  • Telephone with voice mail
  • Radio-alarm clock
  • Mini-bar (refreshed daily with water, soft drinks and beer)
  • Coffee maker
  • In-room safe
  • Ceiling fan
  • Hairdryer
  • Iron and ironing board
  • Bathrobe & slippers
  • Voltage 110v 
  • Occupancy: 1-3 adults; 2 adults and 1 child (Maximum occupancy of 3)
  • See All Inclusive section for Club Premium Inclusions
  • Note: The views in Oceanfront rooms may be full, partial or angle.

Family Room

  • 1 king-size bed and 3 day beds (Cribs available upon request)
  • Tropical garden view
  • Living and dining room area
  • Full bathroom
  • Air conditioning
  • Flat screen satellite TV
  • Telephone with voice mail
  • Radio-alarm clock
  • Mini-bar (refreshed daily with water, soft drinks and beer)
  • Coffee maker
  • In-room safe
  • Ceiling fan
  • Hairdryer
  • Iron and ironing board
  • Bathrobe & slippers
  • Voltage 110v 
  • Occupancy: 3 adults and 2 children; 2 adults and 3 children (Maximum occupancy of 5)

Family Room includes the following EXCLUSIVE benefits:

  • Special family check-in line at the front desk
  • Surprise gift in room on arrival for adults
  • Free gift for kids on arrival
  • Clown intermingling with guests during stay with balloons and magic tricks for small kids
  • Teen Club with games suited to 13-17 year olds (day and evening activities and entertainment program for this age group)
  • Beach towels in room
  • Kids bathrobe and slippers in room
  • A la carte dinner reservations made upon check-in with reserved hours at 6 p.m. or 7 p.m.
  • Kids menu in all à la carte restaurants and Kids Corner in buffet restaurants and grills
  • Ice cream machine and cookie corner

Restaurants

Colonial Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International

Tropical Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International

Beach Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International

Caribe Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International   

Mare Nostrum

  • a la carte for dinner
  • Seafood
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

Kyoto

  • a la carte for dinner
  • Japanese
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

Capri

  • a la carte for dinner
  • Italian
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted





Mariachi

  • Snack Bar
  • Grill

Bars



  • Beach Lobby Bar
  • Puebla Lobby Bar
  • Palenque Theatre Bar 1
  • Palenque Theatre Bar 2
  • Beach Swim-up Bar
  • Sports Bar
  • El Cielito Bar

Child Policy - Children 2-12 years pay applicable rate when sharing a room with two adults in room with existing bedding.

For the Kids - Barcy kids club for children (between 4 and 12 years of age), Teen Club, U-Kids Spa, kid's section of the main pool, water park and miniature golf. Babysitting service available (fee).

U-Spa Facilities 

  • 26 treatment rooms 
  • Sauna 
  • Steam room 
  • Tropical and bithermal shower 
  • Dynamic pool and immersion pool 
  • Float room 
  • Hydrotherapy room 
  • 3 Vichy showers 
  • Swiss room 
  • U-Kids Spa

Treatments 

  • High performance massages 
  • Body wraps 
  • Facials 

Beauty Salon Treatments

  • Manicures and pedicures 
  • Depilation 
  • Bridal makeup and hairdressing

Honeymooners - To be eligible for the honeymoon package newlyweds must advise at the time of booking and present their proof of wedding dated within the last month upon arrival at the hotel.

Stay at 1, Play at 4 - Access to use the facilities and services at the following hotels in the complex: Barcelo Maya Beach Resort, Barcelo Maya Caribe and Barcelo Maya Tropical.

Stay at 1, Play at 2 - Guests staying in the Oceanfront Suite Club Premium have access to Barcelo Maya Palace Deluxe and all its services and facilities. Only applicable for Oceanfront Suite Club Premium guests.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Credit - Up to US$1,000 Resort Credit will be granted to the guest in discounts up to 25% that are only applicable upon the acquisition of different services or product within the resort including: The U Spa, room service, private dinner on the beach, late checkout, Pirates Island Water Park, surf ride, bowling alley, wedding packages (does not apply to extra wedding services), laundry & dry cleaning, Wi-Fi, wine & cava, boutiques shopping, excursions, water parks and more.

Terms & Conditions:

No extra deductions will be made from the guest's bill at time of check-out.
Resort Credit discounts cannot be exchanged for cash, neither totally nor partially, and no unused portion will be refunded.
Promotion subject to changes without prior notice.
The amount of $1,000.00 USD equals to the discounts given to the guest that can only be applied on the purchase of different services and products within the Barceló Maya Beach Resort with the maximum already stated.
These services and products are described in www.barcelo.com and on the Resort Credit information that guests will receive while staying at the resort.
The products and services listed are not part of the All-Inclusive and the guest will be able to deduct the percentage indicated above on the total amount of the product or service acquired.
Client will be required to provide the wristband folio number, room number as well to sign a discount voucher.
No extra deductions will be made from the guest's bill at time of check-out.
Resort Credits discounts cannot be exchanged for cash, neither totally nor partially and no unused portion thereof will be refunded.
Additional restrictions may apply.
Promotion is subject to changes without prior notice.
Promotion valid for travel up to December 31, 2016

Resort Location Map


  • Barcelo Maya Colonial
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Barcelo Maya Colonial
Carretera Chetumal-Puerto Juarez Km 266.3, Puerto Aventuras 77750 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.