Barcelo Maya Palace

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A very family friendly hotel with lots of children around the kids pool. The main pool is lively and the adults pool is a quieter setting. So all in all, this resort has something for everyone. The buffet and a la carte restaurants are great, especially the French Restaurant. Free wifi in the lobby area. A good sized gym with modern equipment. Staying in the Palace section, you also get access to the whole Barcelo complex, giving guests an endless supply of a la carte restaurants to choose from, two great kids areas and a disco! A definite go-to resort for families and couples. However, if couples don't want lots of children around, this resort might not be for them as there are lots of families at this property.


Overview
The Barcelo Maya Beach Resort is part of Barcelo's most luxurious 5-hotel complex, designed to envelope you in a tranquil beachfront elegance, with stunning colonial-style architecture surrounded by lush tropical landscapes. Oversized windows look out to breathtaking views of palm-dotted sands leading to sparkling jewel-toned waters beyond. Offers a variety of sumptuous cuisines, luxurious accommodations and exhilarating activities.

Location: On a white sandy beach on the Mayan Riviera, 20 minutes to the town of Playa del Carmen and a 50 minute drive from Cancun airport.

Highlights
  • Can accomodate families of 5+
  • Three swimming pools
  • Kids Club
  • Exchange privileges with neighbouring hotels
  • "U-Spa"

tripadvisor Traveler Reviews
  • Sundance1974 : Saskatoon
Beautiful resort

The resort is beautiful, our room was spacious and clean. There is plenty of room by the pool, so no need for reserving spots/loungers. Same with the beach area. Our service was great by the pool for the first few days, then diminished on the last three days. I had to go ask if we were getting drink service. The girls were there, they just weren't doing it until I would ask. Tipping did not improve service. The buffets were mediocre at best. We were surprised that a lot of the breakfast items were cold (bacon, potato patties, sausages etc). There was a lot of food, but it wasn't great. We went to the Japanese restaurant which was by far the best. The Brazilian was good too. I tipped the maid generously everyday, but never did receive any extra for it- meaning a pool towel animal or flowers or anything. Our fridge kept things just off warm..a little colder than the room. And no towel cards! You can just go get beach towels whenever you want! That was nice. The drinks were nothing special. Same as all other all inclusive places. It's a beautiful resort. For us to return the food would have to improve.

  • millington2016 : Cancun, Mexico
super service and friendly staff

Especially liked the Coral Grill and the attention paid to us particularly by Monica Cruz. View from the restaurant is spectacularWhole resort is very clean , beach is one of the best we have visited . Rooms are spacious and comfortable. Not our first visit here ad we will definately be back.

  • Luis C :
The jewel from Barcelo at The Mayan Riviera

All Barcelo properties are a guarantee of service and confort, but The Maya Palace goes an extra mile, with acres to all other properties you can enjoy whatever else is going on at the other hotels, plus you get premium Liquors and excellent food all at a very competitive price. The rooms are very clean and beautifully furnished, and staff will go out of their way to help you. The food at the buffets is abundant, well varied and good quality, and the specialty restaurants are a delight, I specially recommend Capri, the Italian restaurante (at the Maya Colonial resort if I am not mistaken), you can get your reservations at guest services right at the Palace.

  • SusanMinneapolis : Minneapolis
Just Fine

I guess it's just me, but I'm not a big fan of resorts. We were there for a wedding. The rooms were lovely, and the staff was very friendly. The food, however, was just mediocre. There was a lot of it and it was always available, but it was so, so average. Even in the upscale restaurants...So if you're not going for the food, ok. And I also felt semi-trapped in the resort. There were no towns close by.

  • tripexperience1999 : Saint Louis, Missouri
Barcelo Palace

We just returned from our trip to Barcelo Maya Palace. We had an overall great time but they could improve in some areas. Check in...we have stayed at MANY resorts and this was our first time at this resort and the check in took about 40 minutes...the longest we have ever experienced for our Mexico experiences. Reservations: The restaurants ALL require reservations for dinner(with exception of buffet) and I highly recommend going straight to the left of the check in to make them because they fill up fast and we could NOT get a reservation for the Japanese and we were there for 4 nights and were staying at the most expensive of the Barcelos(not sure exactly why the palace is more expensive btw) we did go there one night at 5pm and told them we would like to wait to see if someone was a no-show and as luck would have it we did get in but understood that is not common. ALL the other resorts can eat at the Japanese which is probably why reservations are toughRestaurants: Japanese our favorite and second would be the Italian(both located in the mall of the resort which is in the middle of all the Barcelos. Brazilian was good too.Service: The service was extremely good of all the waiters, staff, and bartenders. They work VERY hard and tip a few dollars if you can each day.Beach: Beach was beautiful, spacious, and clean. The ONLY shocker was there is no wait staff on the beach or a beach bar. We would get up early to reserve beach chairs seats close to the pool bar so we did not have to walk far. It did not ruin our trip but was the first time we had experienced no staff on beach and would think at the palace you would receive that type of service.Size: This is a big property with all the resorts attached but organized well as the sidewalk by the beach will guide you to all the other resorts and restaurants. We have been to Iberostar Paraiso and thought that this resort was way better organized and easier to get around. Plan on walking ALOT(comfy sandals for dinners at night...heels are not advised) There is a shuttle every 20 minutes but we never used it and we seemed to get to places quicker by walking. Distance: It is about a hour drive from airport so be prepared for that.Cleanliness: VERY clean resort everywhere!Other resorts: We were still puzzled at exactly why we paid hundreds more for this resort compared to the others...nothing stood out as unique or different than the others and the friends we met on beach in front of were all from the other resorts so wristbands not enforced for that.Drinks: Drinks were wonderful and good pours!Overall, it was a good experience but not sure if worth the long drive, long check in, and money to not get reservations at certain reservations when getting there in the afternoon and have 4 nights of notice.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • Daily a la carte dining at specialty restaurants
  • Domestic drinks 9am-2am
  • Day & night tennis
  • Snorkeling
  • Windsurfing
  • Sailing
  • Kayaking
  • Catamaran
  • Diving (1 lesson free per week in the pool)
  • Aquatic bikes
  • Use of Jacuzzi, sauna & steam baths in fitness centre
  • Use of sun beds, beach towels and hammocks
  • Pitch and Putt (4 holes)
  • Billiards
  • Table tennis
  • Water polo
  • Beach volleyball
  • Mini-golf (daytime)
  • Daily activities
  • Nightly entertainment
  • Entrance to disco including domestic beverages
  • 756 junior suites
  • 3 swimming pools
  • Kids Club
  • 6 restaurants
  • 5 bars including swim up bar 
  • Tennis courts
  • Mini-golf
  • U-Spa
  • Fitness centre
  • Golf nearby
  • Internet (fee)

Junior Suite

  • 1 king or 2 double beds plus sofa bed
  • Garden view
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • Balcony or terrace
  • Pillow menu
  • Maximum occupancy 5 (maximum 3 children)

Junior Suite Pool View Premium Level

  • 1 king or 2 double beds plus sofa bed
  • Pool view
  • Petit fours and sparkling wine on arrival
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • Balcony or terrace
  • Pillow menu
  • Maximum occupancy 5 (maximum 3 children)

Junior Suite Ocean Front Premium Level

  • 1 king or 2 double beds plus sofa bed
  • Ocean view
  • Petit fours and sparkling wine on arrival
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • Balcony or terrace
  • Pillow menu
  • Maximum occupancy 5 (maximum 3 children)

Family Junior Suite

  • 1 king bed, 2 single beds and sofa bed
  • 2 bedrooms
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • Terrace
  • Pillow menu
  • Maximum occupancy 5 (maximum 3 children)

Suite Ocean Front Premium Level

  • 1 king bed and sofa bed
  • Seperate living room
  • Gourmet selection of petit fours and bottle of wine
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • 3 Terrace with sun loungers
  • Pillow menu
  • Maximum occupancy 3

Premium Level Ocean Front Presidential Suite

  • 1 king bed
  • Ocean view
  • Gourmet selection of petit fours and bottle of wine on arrival
  • A/C
  • LCD TV
  • Pillow menu
  • Terrace
  • Sofa bed
  • Living room
  • Dressing room
  • Coffee maker
  • Digital in-room safe
  • Bathroom with hydromassage tub
  • Hairdryer
  • Mini bar
  • Rain shower
  • Bathrobes and slippers
  • Maximum occupancy 2 people

Restaurants

La Brasserie

  • A la carte for dinner
  • French
  • Reservations required
  • Formal dress code

Rodizio

  • A la carte for dinner
  • Brazilian
  • Reservations required
  • Dress code is formal

Caribe

  • A la carte for dinner
  • Caribbean
  • Reservations required
  • Dress code is formal

Mirador

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code is casual

La Hacienda

  • Buffet for breakfast, lunch and dinner
  • Mexican
  • Dress code is casual

Coral Grill

  • Grill/buffet for lunch and dinner

Bars

  • Carey Lobby Bar
  • Theatre Bar
  • El Cielo Swim up Bar
  • The Lounge
  • Coco Pool and Swim up Bar

For the Kids - Children's water park and Kids Club for ages 4-12.

Barcelo Maya Palace offers the following U-Spa facilities and treatments:

Facilities

  • Massage rooms
  • Sauna
  • Gym
  • Beauty salon

Massages

  • Back, neck and shoulder massage
  • Relaxing massage
  • Deep tissue massage
  • Sports massage
  • Feet reflexology massage
  • Bamboo massage
  • Hot stone massage
  • Aromatic massage
  • Prenatal massage

Facial treatments

  • Deep cleansing facial
  • Luminous "C" facial
  • Anti free radicals facial
  • After sun facial
  • Facial for him

Wraps

  • Black mud wrap
  • Chocolate wrap
  • Yoghurt wrap
  • Green coffee wrap
  • After sun wrap
  • Seaweed wrap

Other treatments

  • Hydrotherapy
  • Manicure, pedicure
  • Hair removal
  • Hair styling

Stay at 1, Play at 5 - Receive free access to all facilities including bars and restaurants at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and Barcelo Maya Tropical.

Honeymoon Bonus - Room upgrade to an ocean view (subject to availability upon check-in), 1 breakfast in bed the morning  after arrival, bottle of domestic Champagne and fruit basket. Reserve at time of booking. Marriage certificate required upon check-in.

Wedding Package - Contact us for details: weddings@escapes.ca


Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Barcelo Maya Palace
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Barcelo Maya Palace
Carretera Chetumal-Puerto Juarez km 266.3 Carretera a Chetumal, Puerto Aventuras 77750 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.