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Barcelo Maya Palace

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Our Opinion

A very family friendly hotel with lots of children around the kids pool. The main pool is lively and the adults pool is a quieter setting. So all in all, this resort has something for everyone. The buffet and a la carte restaurants are great, especially the French Restaurant. Free wifi in the lobby area. A good sized gym with modern equipment. Staying in the Palace section, you also get access to the whole Barcelo complex, giving guests an endless supply of a la carte restaurants to choose from, two great kids areas and a disco! A definite go-to resort for families and couples. However, if couples don't want lots of children around, this resort might not be for them as there are lots of families at this property.


Overview

The Barcelo Maya Beach Resort is part of Barcelo's most luxurious 5-hotel complex, designed to envelope you in a tranquil beachfront elegance, with stunning colonial-style architecture surrounded by lush tropical landscapes. Oversized windows look out to breathtaking views of palm-dotted sands leading to sparkling jewel-toned waters beyond. Offers a variety of sumptuous cuisines, luxurious accommodations and exhilarating activities.

Location: On a white sandy beach on the Mayan Riviera, 20 minutes to the town of Playa del Carmen and a 50 minute drive from Cancun airport.


Highlights
  • Can accomodate families of 5+
  • Three swimming pools
  • Kids Club
  • Exchange privileges with neighbouring hotels
  • "U-Spa"

tripadvisor Traveler Reviews
  • Lizarddoglover :
College graduation trip

I read tons of reviews for this place before leaving for my daughters college grad trip. 1st-Check in/out: Check in process took all of 10 min. NO waiting at all. We had two rooms and they even split us up and helped us check in at the same time as to speed up the process. It may have been the time we checked in as it was later than 3 pm. We were suppose to get one king room and one double bed room but we ended up with two double bed rooms. They said they could put us on a waiting list but we decided to just keep the rooms they gave us. NO view from either room. We stayed in Oaxcara rooms 8750 and 8766 which is about 500 yards from the buffet and food. It's actually about the same distance to the Barceló Colonial as to the Palace from these rooms but the Colonial is a lot more crowded. The rooms were huge. Our room 8766 smelled like smoke which was very disappointing. The house keeping personnel at this place work very hard and our rooms stayed immaculate. Our Air conditioning worked very well and I thought my husband was actually keeping our room too cold. My kids room fridge was broken but got fixed in 2 days after reporting it. Check out was disappointing. They have ropes for a line process and we had to wait awhile. The staff need to pay attention to who is next as people were just walking up and getting helped before people already in line. Also we were told we could check out at 1pm with no charge since our transport didn't leave till 1:10 but when we called that day to confirm they said we couldn't do that so we had to scramble to check out by 12. 2nd-WIFI:I paid $33 US dollars for one week of wifi access (with a 25%discount). If you are dependent on your techno device DO NOT GO TO THIS RESORT. You get one code for your device which is difficult to connect to. In order for someone else to use it you must go to a certain website and log off. You can go to the mayan mall from 9-2 and get free wifi but even it is difficult to connect to. 3rd-Food: Was just ok. Buffet food was cold a lot and service lacked most days. The buffet food got old by the end of the week with the same food daily. We ate at the Rodizio Brazilian restaurant which was very good. Also the Kyoto Japanese restaurant which also was very good. The Caribe specialty restaurant had good food but the service was poor. I had no problem making reservations right after check in at the guest services although only one employee was working at the time and I did have to wait awhile. Also, if you have a resort credit, IT IS A JOKE! Nothing is free and you get only a 25% discount on stuff that ends up supposedly being already discounted like bowling in the Mayan Mall. It costs $15 per person to bowl. The food in the bowling alley is quite good though and better than the palace buffet. Mini golf was free from 9-2:30 in the mall but be aware it's very hot. 4th-Pool and Beach: The Palace Pool is massive and the beach is somewhat rocky. We never had any trouble getting chairs even though people do save chairs quite early and never sit in them. If you wait you just may not get one in the shade. The beach does not have umbrellas but the palm trees do a nice job of providing shade. We always started our day on the beach snorkeling and then moved to the pool. The sea turtles are amazing and quite large and we also saw an array of other fish and a sting ray. We always take our own snorkels and THIS IS A MUST if you want to snorkel. After our first 2 days of our trip the wind picked up and they had red flags up saying it was sketchy to snorkel. The water got very murky. Also, my son wanted to wind surf but the resort staff would not let him without scheduling a lesson which I'm sure would be an extra fee. 5th Staff: Friendly staff but not overly. We tipped everyone constantly a few dollars here and there and it did not seem to provide any better service. 6th-Drinks: The drinks at this place are no joke. They are strong. They do not hold back on the liquor. Bar service at the pool got competitive to get noticed sometimes even when tipping. 7th-U SPA: Loved the gym in the U spa. Had a good variety of fitness equipment and was very clean. Overall, if you are going for the food, you might be disappointed. We went on two excursions (XEL-HA and XPLOR Fuego) which had much better food than the resort. Also, this resort is VERY physically demanding with a lot of walking, but we didn't mind since we were eating a lot of food. We never utilized the shuttle service. I probably would go again as nothing was that horrible but I'm still looking for a better snorkeling place.

  • John P : Sturgeon Lake, Minnesota
11th stay Barcelo 2-27-17 to 3-13-17 Amazing Resort, but Why Spring Breakers???

This was our 2nd 2 week stay in 2017 @ Barceló Maya Palace, marking our 11th stay @ the various sections of this wonderful property. On this trip we decided to upgrade to an Ocean Front Premium Level Junior Suite. We requested and received a room on the 3rd floor of the Oaxaca building. Yes the resort is huge and this building is a longer walk to the lobby than the Michoacán building, but we enjoy walking and love the location. The check in process went quickly for us and the staff in the lounge were very friendly and accommodating. We're never in a hurry to get to our room and enjoy relaxing and just letting the process occur. Yes, check in could be faster and they could have more people to help, but there was no long crowd ahead of us, so we enjoyed a cool beverage in the wonderful air conditioned lounge as we went through the check in process. The area in the center of the Oaxaca building has wonderful fountains and greenery that are simply stunning in their beauty. Our room was amazing and had a very nice view of the beach and peaks of the Caribbean through the palm trees. The room itself was in great condition. It was also cleaned thoroughly every day by the wonderful maids. The mini fridge could be housed differently so beverages would be colder. The bed was comfortable for us, but the sheets were either very nice or sometimes were changed for ones made of an interesting material. I 'm assuming these are the ones that are being removed gradually. It would be nice if they were gone soon, but that's about the only room suggestions I can bring to the hotel's attention. When we went for lunch the 1st day, we did notice the quality/variety of food available at the Coral Grill had slipped since our previous visits, with a limited variety of items being offered, so we ate lunch at either the Mirador or the Hacienda buffet, which were very good with lots of food items to choose from. They did have an area making fajitas and several other Mexican or Tex/Mex items. The young lady who worked there was incredible and was usually working faster than anyone I've ever seen trying to stay ahead of the crowd waiting for food during the peak lunch period. It would be nice to see her have some help during these times or maybe a 2nd station would be a good idea? It would also be great if there were self serve tacos, burritos or enchiladas, so maybe that could be considered for meals? I particularly enjoyed the roasted chicken breast with a bit of salsa verde and guacamole with chips on the side. Oh, there was a crepe station as well and "Leonora". the cook, was amazingly particular in making something wonderful! For the buffets the greeters, dining area supervisors who wore blue shirts, and the wait staff were beyond wonderful! They went the extra mile @ every meal we had there and their hard work and dedication to excellence was appreciated. The breakfasts were fantastic! Everything from fresh made eggs to order fruit, meats and cheese, dry cereal, fresh and containers of yogurt, fresh juices, etc. After breakfast we went to the beach and set up under a wonderful palm tree close to the Caribbean. There was always chairs available. They are comfy but could be a bit longer, as my feet hung off the end. The beach is wonderful. It can be a bit rocky, especially after a particularly wavy period, so water shoes are a good idea if you're a "fast walker". We took our time walking the length of the beach so not an issue for us. If you like snorkeling, there are amazing reefs right in front of the Palace section to see amazing coral and an incredible variety of fish. Our favorite reef was just out from the Jaguar statue and a bit to the right where there are amazing brain coral, elk horn coral and fan coral formations. It's particularly incredible on calmer days and fairly shallow. Staff work very hard to keep the beaches cleaned and cleared away any Sargasso that washed in every day. Sea turtles are a common sight there in the swimming area during the day. If you want to, try bringing a banana or two out into the main sandy swimming area in front of the lifeguard chair with your snorkel gear on and wave it around under the water. You'll have one if not two or more there in no time! Remember to feed the banana from the end you're not holding onto. After snorkeling around the reefs, we'd usually head to the pool for a relaxing dip. The pool at the Palace is humongous! It is not heated. No worries there because when it was warmer during the day and didn't get too cool in the evening, it was a perfect temperature by late morning for swimming. We did this 2-3 times a day and it was wonderful. We also went over to the resort's YourSpa every day for a quick workout and enjoyed the incredible equipment they had there, total state of the art. After we were done, we hit the resort's hydrotherapy area, as this was included in our Premium Level benefits. It was what we called the hidden gem of the resort. Not that many people using it and it was just spectacular! Staff there again were very welcoming and friendly. The grounds of the hotel and all public areas were kept very clean and we continually saw staff hard at work ensuring the resort's appearance was top notch. We tried the Specialty restaurants "Tokyo" Japanese and "La Trattoria" Italian. The vegetarian pizza at the Italian was so incredible, and the service so wonderful that we went from the restaurant back to the Premium Level lounge and made reservations and enjoyed it a 2nd time! The open air and shops at the Plaza Mexicana had all kinds of souvenirs and I did pick up yet another hat to bring home, as well as some vanilla. One suggestion I'd have is for the sale of items that have both a logo and Barceló on the items, as I didn't see anything to wear that had that, which would have been great. We rode the double decker bus around the property just for fun and really enjoyed it! Mini golf is free during the day and we played a couple games during a rare cloudy day. It's a great little course and just outside of Strikers, so centrally located to drinks/restrooms. Evening meals @ the buffets were also good, with cook to order steaks, fish, pork or chicken as well as a large selection of meats, breads, vegetables, salads, fruits and deserts each in accordance to what that evening's "theme" was. Strangely, the Mexican and Spanish nights were not as wonderful as would be expected, but I always found something good to eat and really enjoyed the desserts that are not loaded with extra sugar, as you'll find in other areas of the world. The bartenders @ the Coco bar and poolside servers were also very hard working as they worked hard trying to keep up with the crowds. The activity staff also did their best to offer fun activities poolside daily as well, with a list of each days activities in the covered area next to he pool bar by the pool and ping pong tables. They did have an ice cream cart that was brought out in the afternoon, but it was an additional cost. I'd like to see it either be included or gotten rid of. Maybe add an ice cream/sweet shop parlor somewhere in the resort? At the end of our stay the check out process was a bit slower, but again nothing unusual and really I'm never in a hurry to leave the lovely resort anyway. We always go up to check out at least 1 1/2 hrs b4 our shuttle pick up time just in case anyway. We made it a point to tip a few dollars to the maids, wait staff, bartenders, bell hops or others who gave us good service and it sure appeared to be appreciated. The workers do such a hard job trying to make everyone's vacation experience amazing that they deserve a little something extra, so we do our part. So....with all the positives from the rooms, grounds, staff, pool, spa, beaches, shops etc did I rate this a 3?? Simple....Spring Breakers from March through Easter being allowed to run rampant throughout the resort. These kids were an absolute embarrassment for anyone from their country and an absolute horror to have to experience. The 1st week we were there without them was wonderful but afterwards, we had to keep moving to try to get away from them, which didn't work, as they were EVERYWHERE. We even had to call the front desk because they were playing loud music and screaming vulgarities from their balcony @ 1130 in the evening. This from a nearby Ocean Front Premium Level room of all places!! This drunkards were loud, plowed and lewd. They were plastered, not drunk, but PLASTERED 11 in the morning! The daily experience involved having 100++ & I'm being VERY conservative with the number, literally converge on a beach or pool area and take it over with their loud music, swearing, climbing all over the bars, puking and being drunkards. We heard the male Spring Breakers on numerous occasions making lewd comments to female guests walking by. For us, the male and female Spring Breakers ruined the calming, relaxing vacation experience the hotel tries its best to present its guests. Worst part was that more times than not the parents or "chaparones" were right there partying it up with them! We were simply stunned Spring Breakers were allowed at the premier section of the property and behaved so badly in front of parents with young children. Hotel Security staff did their best to keep everything under control, but it appeared to be quite a chore to say the least! I remember when Spring Breakers were not allowed and it was so wonderful but since that changed it has gotten worse each year with this past year being the worst I've experienced anywhere. I chose the Palace section during this time of the year in part to be away from these Spring Breakers, as they had been coming no further than the Tropical section's pool and beach in past years but nope, they are everywhere now. For example...we'd see drunken kids literally yelling and staggering around in the gorgeous lobby areas of the Palace section during lunch and dinner with only swim trunks on. No shoes, no shirts. We actually had a drunkard stagger into the La Trattoria restaurant during a romantic dinner wearing only his swim trunks. He staggered into the open kitchen area of the restaurant where the staff was preparing food before being steered out.....we were just getting over this occurring and then he came back again!! He was eventually led away by another college aged guy. What an embarrassment! If Barceló would raise the minimum check in to 25 or go back to not allowing Spring Breakers or at least not allow them in the Palace section that would solve some issues, but I don't see that happening. I did mention this concern to managers during the weekly cocktail @ the Premium Level lounge. It would be great if the Spring Breaker policy was changed, but I honestly don't see a change occurring in the near future. We want a nice quiet vacation there like we used to experience, not what it's evolving into. As I've noted, we have been to this resort 11 times but honestly if changes are not made we will need to spend our vacations elsewhere where Spring Breakers are not allowed, as it's not worth going somewhere for a peaceful vacation and have to endure all I've detailed above. It will be a sad day when we have to make that decision and I can only hope changes will be made.

  • ShelbyJeanBeilke :
Pampered Chef

Incentive Trip with Pampered Chef. It's nice to go to an all inclusive resort. The staff were all very helpful and friendly! It was a relaxing enjoyable stay! I enjoy being able to relax by a pool or in the pool loungers.

  • mscliett : Vancouver, Canada
Beautiful resort ..Premium Level NOT WORTH IT. Don't waste your money!

We just got back from 11 nights at the Barcelo Maya Palace, and while generally the resort is very nice, the Premium Level upgrade we shelled out $1500 for was definitely a waste of our hard earned money. They advertise that you get the "best rooms on property", "access to the restaurants and facilities at the other adjacent Barcelo resorts", and, "exclusive check in/check out at the Premium Level club". First off, the room you get is exactly like every room on the property. There is no difference from anyone elses room. All the rooms are exactly the same with the exception of a few suites. Second, the Premium Club is grossly understaffed. We always had to wait quite awhile to be helped there for pretty much anything, and they never answered their phones. The front desk (no extra charge) was ALWAYS able to help us much faster and more efficiently than anyone in the Premium Club. Slow, poor service in "the club" and again ...waste of money. Third ..while we did eat at some of the other a la carte restaurants on property, the food at the Palace was far superior to the lesser resorts ...so we didn't really feel that was a benefit. Also my wife got EXTREMELY ill after eating at "Tokyo" in the Maya Mall. I would avoid that restaurant at all costs. Service at "Santa Fe" steakhouse was horrendous, and the food there was very lacklustre as well. The buffets at the Palace were also far superior to the ones at the other resorts. The pools at the other resorts were also extremely crowded compared to the pool at the Palace, so we never saw a reason to used them. One thing we did like was the hydrotherapy at the spa which was part of premium level, but really that was the ONLY benefit ..and certainly not worth $1500. Not even close. In any case, the hotel was beautiful and we had a good vacation ...but the whole con job that was "Premium Level" left a bit of a bad taste in our mouths. My advice ...stay at Barcelo Maya Palace, but don't let them talk you into Premium Level. The resort is beautiful, the staff and service were generally very helpful and friendly , and the beach is gorgeous. We enjoyed our daily/nightly walks on the property. It's a beautiful resort and extremely clean, but spend your money on some local tours or adventure parks rather than wasting it on this ridiculous service they call "Premium Level"

  • X5011LNelizabeths : North Myrtle Beach, South Carolina
Pool paradise

We were here 16 years ago and loved it! My how it has grown. Stayed in maya palace premium ocean front. Beautiful!!! Room is spacious, bed comfortable. View amazing, room 8517. Premium upgrades, could do without if price is to much. You get petifors, sparkling vino and s small bottle of tequila, had to call twice to get, but not to bad. There is a premium club where you can get drinks and snacks. Nice. Next time probably won't get premium, nothing bad, just didn't use it enough. Restaurants in palace are all good, service wonderful!! Buffets also have a wide variety of choices. Planning a trip back next yr with kids, will stay one or two over (colonial or tropical), unless your kids eat adventurous the restaurants at palace do not list chx nuggets! LolPalace pool by far the best!!! Thatched roof covered areas with submerged pool chairs, so refreshing. Rosa Ramirez was our server at the pool, so wonderful, ordered drinks, the next day she remembered me and brought my drink, great service, she is so pleasant and happy! Will definitely return to barcelo sooner than later!!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • Daily a la carte dining at specialty restaurants
  • Domestic drinks 9am-2am
  • Day & night tennis
  • Snorkeling
  • Windsurfing
  • Sailing
  • Kayaking
  • Catamaran
  • Diving (1 lesson free per week in the pool)
  • Aquatic bikes
  • Use of Jacuzzi, sauna & steam baths in fitness centre
  • Use of sun beds, beach towels and hammocks
  • Pitch and Putt (4 holes)
  • Billiards
  • Table tennis
  • Water polo
  • Beach volleyball
  • Mini-golf (daytime)
  • Daily activities
  • Nightly entertainment
  • Entrance to disco including domestic beverages
  • 756 junior suites
  • 3 swimming pools
  • Kids Club
  • 6 restaurants
  • 5 bars including swim up bar 
  • Tennis courts
  • Mini-golf
  • U-Spa
  • Fitness centre
  • Golf nearby
  • Internet (fee)

Junior Suite

  • 1 king or 2 double beds plus sofa bed
  • Garden view
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • Balcony or terrace
  • Pillow menu
  • Maximum occupancy 5 (maximum 3 children)

Junior Suite Pool View Premium Level

  • 1 king or 2 double beds plus sofa bed
  • Pool view
  • Petit fours and sparkling wine on arrival
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • Balcony or terrace
  • Pillow menu
  • Maximum occupancy 5 (maximum 3 children)

Junior Suite Ocean Front Premium Level

  • 1 king or 2 double beds plus sofa bed
  • Ocean view
  • Petit fours and sparkling wine on arrival
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • Balcony or terrace
  • Pillow menu
  • Maximum occupancy 5 (maximum 3 children)

Family Junior Suite

  • 1 king bed, 2 single beds and sofa bed
  • 2 bedrooms
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • Terrace
  • Pillow menu
  • Maximum occupancy 5 (maximum 3 children)

Suite Ocean Front Premium Level

  • 1 king bed and sofa bed
  • Seperate living room
  • Gourmet selection of petit fours and bottle of wine
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • 3 Terrace with sun loungers
  • Pillow menu
  • Maximum occupancy 3

Premium Level Ocean Front Presidential Suite

  • 1 king bed
  • Ocean view
  • Gourmet selection of petit fours and bottle of wine on arrival
  • A/C
  • LCD TV
  • Pillow menu
  • Terrace
  • Sofa bed
  • Living room
  • Dressing room
  • Coffee maker
  • Digital in-room safe
  • Bathroom with hydromassage tub
  • Hairdryer
  • Mini bar
  • Rain shower
  • Bathrobes and slippers
  • Maximum occupancy 2 people

Restaurants

La Brasserie

  • A la carte for dinner
  • French
  • Reservations required
  • Formal dress code

Rodizio

  • A la carte for dinner
  • Brazilian
  • Reservations required
  • Dress code is formal

Caribe

  • A la carte for dinner
  • Caribbean
  • Reservations required
  • Dress code is formal

Mirador

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code is casual

La Hacienda

  • Buffet for breakfast, lunch and dinner
  • Mexican
  • Dress code is casual

Coral Grill

  • Grill/buffet for lunch and dinner

Bars

  • Carey Lobby Bar
  • Theatre Bar
  • El Cielo Swim up Bar
  • The Lounge
  • Coco Pool and Swim up Bar

For the Kids - Children's water park and Kids Club for ages 4-12.

Barcelo Maya Palace offers the following U-Spa facilities and treatments:

Facilities

  • Massage rooms
  • Sauna
  • Gym
  • Beauty salon

Massages

  • Back, neck and shoulder massage
  • Relaxing massage
  • Deep tissue massage
  • Sports massage
  • Feet reflexology massage
  • Bamboo massage
  • Hot stone massage
  • Aromatic massage
  • Prenatal massage

Facial treatments

  • Deep cleansing facial
  • Luminous "C" facial
  • Anti free radicals facial
  • After sun facial
  • Facial for him

Wraps

  • Black mud wrap
  • Chocolate wrap
  • Yoghurt wrap
  • Green coffee wrap
  • After sun wrap
  • Seaweed wrap

Other treatments

  • Hydrotherapy
  • Manicure, pedicure
  • Hair removal
  • Hair styling

Stay at 1, Play at 5 - Receive free access to all facilities including bars and restaurants at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and Barcelo Maya Tropical.

Honeymoon Bonus - Room upgrade to an ocean view (subject to availability upon check-in), 1 breakfast in bed the morning  after arrival, bottle of domestic Champagne and fruit basket. Reserve at time of booking. Marriage certificate required upon check-in.

Wedding Package - Contact us for details: weddings@escapes.ca


Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Barcelo Maya Palace
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Barcelo Maya Palace
Carretera Chetumal-Puerto Juarez km 266.3 Carretera a Chetumal, Puerto Aventuras 77750 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.