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Barcelo Maya Palace

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Our Opinion

A very family friendly hotel with lots of children around the kids pool. The main pool is lively and the adults pool is a quieter setting. So all in all, this resort has something for everyone. The buffet and a la carte restaurants are great, especially the French Restaurant. Free wifi in the lobby area. A good sized gym with modern equipment. Staying in the Palace section, you also get access to the whole Barcelo complex, giving guests an endless supply of a la carte restaurants to choose from, two great kids areas and a disco! A definite go-to resort for families and couples. However, if couples don't want lots of children around, this resort might not be for them as there are lots of families at this property.


Overview

The Barcelo Maya Beach Resort is part of Barcelo's most luxurious 5-hotel complex, designed to envelope you in a tranquil beachfront elegance, with stunning colonial-style architecture surrounded by lush tropical landscapes. Oversized windows look out to breathtaking views of palm-dotted sands leading to sparkling jewel-toned waters beyond. Offers a variety of sumptuous cuisines, luxurious accommodations and exhilarating activities.

Location: On a white sandy beach on the Mayan Riviera, 20 minutes to the town of Playa del Carmen and a 50 minute drive from Cancun airport.


Highlights
  • Can accomodate families of 5+
  • Three swimming pools
  • Kids Club
  • Exchange privileges with neighbouring hotels
  • "U-Spa"

tripadvisor Traveler Reviews
  • C_M_DAD : New Jersey
Even better the 2nd time!

Barcelo PalaceWe stayed at the Barcelo Palace the week of March 25. This was our second visit and can say both times were fantastic. This time we also decided to upgrade to the Premium Level. The resort is great. Nice pools and a nice beach. We spent most of our time at the beach as it was less crowded than the pool area. We stayed during Spring break so it was nearly impossible to get a chair(s) at the pool. The best thing about the beach is the snorkeling. You can see a wide variety of fish and everyday we would swim and see at least one, and usually more, turtle. Awesome experience for my kids (12 and 15). The restaurants and buffets were very nice and the food was always good. We ate at the Caribe and Radizio restaurants at the Palace along with some other restaurants at the resorts. Staying at the Palace and having access to the other restaurants is a big plus.The staff at the Palace are fantastic. Everyone was always very helpful and did their best to make our stay enjoyable. I read some other negative reviews related to the check-in process. I have to say they could improve the check-in procedure, but once you're "in" it's well worth the wait.

  • Christopher M : Pittsburgh, Pennsylvania
Family Vacation - One of the Worst

Allow me to preface by saying this was not our first time at an all-inclusive resort. It was, however, our first and last time staying at a Barcelo property. Our family vacation included 16 Guests.Check-in is an absolute mess. It took us over an hour and thirty minutes (90+ minutes) to check in. We checked in for two rooms, as my brother and I were the first of our group to arrive. One room was ready, one was not. Found out later that day that the staff mixed up our rooms. Asked to change, was told "no pasa nada" (don't worry about it.) as you can image, this lead to complications for room charges and especially at checkout. A credit card IS NOT REQUIRED if you do not want anything charged to the room. I could go on for days about why this was the worst check in we've ever gone through, but I will spare you. Short story: no one in our group checked in in under an hour - not even the guests who were "Premium" level.No free/"included" hot tubs on-site - you have to pay $40 to use the spa. Pools supposedly close at 10PM according to the "Resort Guide" in the room. Signs around the resort say that pools close at 8:00PM, and a guard kicked us out saying that the pools close at 7:00PM.Resort was clean. Buffet food was OK. Reservation restaurants food was better than expected after eating at the buffet the first night.The food and wait staff, and lost service staff, except for the front desk, are generally nice and helpful.Strange happenings with housekeeping staff. The hotel brought us a plate of pastries one night, 2 days later we left the plate out after leaving the room and the chocolate covered strawberry mysteriously disappeared.Beach was nice. Pools were all very nice.Checkout was a disaster. My brother was double charged for a Bali bed rental. charges showed up on my room even though they didn't have my bracelet number. Having those charges removed and corrected was a mess - we spent over an hour on our night there just sorting out the bill. Then, the next day at checkout they wouldn't let us leave without settling the now $0 balance on my room.Everything about our first and last hours at this resort was awful. The front desk staff needs more training - nobody there cares about your stay. The food/waitstaff/bar staff were all OK. Housekeeping was a little dicey, always use the room safe.You worked hard to earn your money and your time off for a vacation -PLEASE take my advice and spend your money elsewhere. This place is not worth it.

  • happy123Bc : BC
Overall good experience

We enjoyed our stay at the Palace. Our check in was fairly quick, about thirty minutes. I was expecting more. We did a private transfer and people from my plane who used the group transfer said the check in was awful. I guess we were lucky. We did out dinner reservations at check in. They only let us do three at a time so that was really not ideal as I had to go back the next morning and wait in an hour lineup. Our room was litterly the farthest from everything. A half km from the lobby. I had requested close to the beach or pool. Just a note, be specific ,like main pool. As I have a child, I only realized we were actually close to the pool late in our stay...it was the adult only pool! You must like walking to stay here. It is massive. I love exercise but the treck back to the room is tiring by the end of the day! The room was very nice. Housekeeping was excellent. I don't understand the comments about the air conditioning not working or beds hard. The bed was very comfy, the air worked well and the sheets were a non issue. The pool needs more chairs. We did need to reserve our chair by 7:30 or you won't find one. The beach is the best part of this place. It is very, very nice. The one at the Beach resort is better but the entire beach is pretty and swimable. The buffets are just ok. Food is almost always cold so order something at the cooking stations and go when it opens for best selection. The Coral grill is not good. There is not much choice and we ate at twelve for lunch but breakfast was being served still. The buffet had more choice. We also ate at Captin Morgan and this was just ok. The buffet is better. The ala cart restaurants are all good, except one! We ate at the French and it was the best. We got a table outside and the view was amazing. I had lamb and escargot. The first day it was cold but our second time I asked for them to make sure it was hot, so they did. We also shared lobster and that was good. The Mexican restaurant was very good as well. The waiter was friendly. We ate at the Brazilian reataurant too. The salad bar is ok, but not much selection. The steak was not cooked to how I asked, but it tasted good, even though medium not medium rare. The Palace restaurants are much nicer than the rest. The only restaurant I did not like was the one at the mall, La Tortsomething, Italian. The salad bar was not good and brusetta was cold and weird. Bread with some old tomato on it. We both ordered pizza but different types and both were not good. Someone must have dropped the thyme on it, and the menu did not say it had thyme. I ordered the profitterol and that was gross too. We ate at one other restaurant and it was good, but I don't remember the name. Staff was a hit or miss. We tip every time but I don't think they remember as there are so many people. The bar tenders gave good service, just have your tip showing. The buffet were sometimes happy and other times seemed like they don't like the job. It depended on who we got. Overall we were happy. The room was very good, the resort spotless, which is amazing considering the amount of people there, the food mostly good, you won't starve. I drank the red wine and liked it. It isn't the best but not the worst. Finally, the front desk is not good. They need more staff and have quicker checkout, perhaps a slip under the door like every other resort.

  • SundayMorningNow : Red Deer, Canada
Barcelo Maya Palace

We were at the Barcelo Palace Deluxe in May, 2016, for a wedding. We stayed in the Oaxaca building, garden view room. I had asked for a room away from any pools and couldn't have been happier. Our room overlooked a beautiful garden in a very quiet location. It was a bit of a walk to restaurants, the lobby, and the beach area, but this is a large resort. If you stay at the Palace Deluxe you have access to amenities at the other hotels at the resort (there are five altogether), but not vice versa. Each hotel gives their guests a different colour wristband.The Carey Lobby Bar was opened 24/7 and had an assortment of finger-food goodies, which was great if you needed a late-night snack. You could also get an early morning coffee here before the buffets opened for breakfast. My favourite place was the Coco Bar which made the best frappuccinos ever! We ate at the hotel's breakfast buffet, La Hacienda, almost every morning and had the same server, Feliciano, each time. He was absolutely the best, knew all our names, remembered our drinks, and had us saying a few words in Spanish by the end of the week. We missed him on our last day as we ate breakfast at the Colonial hotel. We ate one dinner at the Japanese Kyoto restaurant (friends we were travelling with had made the reservation), but other than that we had our meals at the various buffets at the hotels. In retrospect, we should have booked some of the a la carte restaurants for variety. If you decide to stick to the buffets, most breakfast buffets have an omelet station if you like to customize your breakfast. Same for lunch and dinner buffets: check to see if there is a fajita station or pasta station where you can choose what you would like included. The buffets often have theme nights as well. There is a small shopping mall (Mayan Mall) at the resort and gift shops at the hotels. There is also a bus which travels between the resort hotels and the Mayan Mall. There are a number of activities at the resort, some are included and others you have to pay for. We hired a driver one day to take us to Playa del Carmen for shopping. We spent the rest our time at the resort, mostly at the beach. There were a number of tours available, but it was so hot we just wanted to stay near the beach and ocean.This is a very nice hotel, it was clean, and the grounds were lush and well maintained. Our room was spacious and comfortable, with two double beds and two couches. The bathroom had both a tub and a walk-in shower. The cleaning staff always did an outstanding job. The beach was pristine with beautiful white sand, and the water was warm and calm. You could walk out quite a ways before it started to get deep. Wonderful for snorkeling and seeing fish and sea turtles. There seemed to be amble seating around the pools and on the beach, and while there weren't any umbrellas there was always shade from the numerous palm trees. Everyone we dealt with was very pleasant and attentive.I'd read comments about bedsheets being uncomfortable and feeling like plastic, but I didn't notice anything and I tend to be sensitive to synthetic fabrics. I have allergies to peanuts, tree nuts, and some fruits. My allergies are not severe, but I made sure to carry an epi-pen and avoided anything that looked like it might contain nuts. I had no problems, but you may want to contact the resort about your needs. This is a large resort with lots of tiled and hard surfaces. Make sure you have comfortable footwear as you’ll be walking a lot. There was one person in our group with mobility problems. They were able to get around quite well in a wheelchair. Again, I would check with the resort ahead of travel regarding any special needs. You have to pay for wi-fi and only one device can be connected at a time. I would suggest putting a data plan on your phone before going. We were a large group spread out over the various hotels and found it useful to be able to text message about meeting for dinner, etc. It was very hot when we were there and quite a few people were sunburned. Make sure you have sunscreen and something to ease the burn if you do get one. Bring lots of dollar bills with you for tipping (American money was preferred). The only negative was the check-in process. Everyone was pleasant, we were greeted with drinks, but the process was slow and they seemed to be disorganized and overwhelmed. Other than that, it's a great resort, the staff are awesome (a shout-out especially to Feliciano), and we had a wonderful time.

  • Erica L : Montreal, Canada
Great resort for families

My family just spent a great week here.Prior to leaving, I read numerous reviews and was worried when I saw many repeatedly negative points regarding basic rules of hospitality such as the check-in process & à la carte restaurant reservations but our experience was very good.The check-in process was relatively easy and quick. We had paid for 2 junior suites and our travel agent had emailed the hotel to ask for rooms close together. The hotel gave us connecting rooms in the Michoacan block, and honestly, the walk to the pool / beach / restaurants was easy. The beach towels were delivered to our rooms and we were told that we didn't need towel cards during the week.I was able to book reservations for 5 of the à la cartes with decent times (between 6:30 & 7pm). Overall our meals were fantastic. The service at breakfast and lunch was generally pleasant, with some wait staff going above and beyond, taking an opportunity to chat with us, teaching Spanish words (Anando) and really just getting to know us. There was really only 1 time at the end of our stay where the waiter just fell off the face of the earth & never brought us our cappuccinos - he just disappeared after we sat down. The food was decent (variety & taste), although I found the vegetable selection at salad bar to be skimpy. My kids loved the donut bar, always had an omelette in the mornings and enjoyed the massive fruit selection (guavas, mangoes, papayas, figs, melons, pears, apples, bananas).Here are our restaurant experiences from best to worst.1. Brasserie: our evening here was outstanding. Amazing service (Fernando) with excellent food. Shrimp, surf & turf, escargots, foie gras, lobster cappuccino were all delicious.2. Kyoto: Our chef Albert was an incredible entertainer. The food was very good (albeit a bit too salty for my taste as soy sauce is used in everything) and the beef tenderloin just melted in your mouth. We were given extra sriracha, wasabi & jalapeños marinated in lime & soy sauce to kick things up a notch. You definitely need to finish the meal with the tempura ice cream.3. Caribe: Loved the salmon carpaccio, artichoke cream soup, scallops, coconut shrimp, lobster and the desserts, especially the hot fondant (chocolate lava cake) with vanilla ice cream.4. Rodizio: My daughter ordered the short ribs which were excellent. The rest of us had the skewers & most cuts of meat were delicious, except for the turkey (too dry). The apple pie was average but the tiramisu was nicely done.5. Capri: My sons said that the pasta & calzone were fine while my daughter & husband enjoyed the osso bucco. I made the mistake of choosing the sea bass which was cold and not well cooked at all. Our waiter must have been annoyed that we didn't order a bottle of wine as he just disappeared after bringing our mains. The tiramisu, tartufo and the cannoli were all awful. Truly a forgettable evening. My kids enjoyed water polo, played a lot of basketball at the various courts, snorkelled (definitely bring your own if you can) and found the vibe at the Tropical pool more fun than at the Palace. I would go for a run around 7am & the red towels were out in full force. All of the chairs in prime spots were taken but we always found chairs by the pool or at the beach whenever we wanted, no matter the time of day. The Palace gym was pretty quiet in the late afternoons and the yoga mats should definitely be replaced with new ones. The main gym, although further away, is awesome. We did not choose the club premium option as we have 3 kids who would never fully utilize the benefits. The bar staff at the pool areas & Strikers always checked our bracelets to ensure that we could be served premium brand liquors and trust me, you always want to order those. Drinks are generally made weak but the Palace lobby bar staff mixed perfect drinks. Housekeeping generally did a good job, but there were times when hand towels or bath towels were not replaced. We had fruit plates and bottles of tequila every other day, which was always a pleasant treat. The shower gel was ok, but I brought our own shampoo & conditioner. No need to worry if you forgot anything as toothbrushes, combs, shaving kits & sewing kits were all provided.We enjoyed our week, despite the few days of rain and look forward to going back again.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • Daily a la carte dining at specialty restaurants
  • Domestic drinks 9am-2am
  • Day & night tennis
  • Snorkeling
  • Windsurfing
  • Sailing
  • Kayaking
  • Catamaran
  • Diving (1 lesson free per week in the pool)
  • Aquatic bikes
  • Use of Jacuzzi, sauna & steam baths in fitness centre
  • Use of sun beds, beach towels and hammocks
  • Pitch and Putt (4 holes)
  • Billiards
  • Table tennis
  • Water polo
  • Beach volleyball
  • Mini-golf (daytime)
  • Daily activities
  • Nightly entertainment
  • Entrance to disco including domestic beverages
  • 756 junior suites
  • 3 swimming pools
  • Kids Club
  • 6 restaurants
  • 5 bars including swim up bar 
  • Tennis courts
  • Mini-golf
  • U-Spa
  • Fitness centre
  • Golf nearby
  • Internet (fee)

Junior Suite

  • 1 king or 2 double beds plus sofa bed
  • Garden view
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • Balcony or terrace
  • Pillow menu
  • Maximum occupancy 5 (maximum 3 children)

Junior Suite Pool View Premium Level

  • 1 king or 2 double beds plus sofa bed
  • Pool view
  • Petit fours and sparkling wine on arrival
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • Balcony or terrace
  • Pillow menu
  • Maximum occupancy 5 (maximum 3 children)

Junior Suite Ocean Front Premium Level

  • 1 king or 2 double beds plus sofa bed
  • Ocean view
  • Petit fours and sparkling wine on arrival
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • Balcony or terrace
  • Pillow menu
  • Maximum occupancy 5 (maximum 3 children)

Family Junior Suite

  • 1 king bed, 2 single beds and sofa bed
  • 2 bedrooms
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • Terrace
  • Pillow menu
  • Maximum occupancy 5 (maximum 3 children)

Suite Ocean Front Premium Level

  • 1 king bed and sofa bed
  • Seperate living room
  • Gourmet selection of petit fours and bottle of wine
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • 3 Terrace with sun loungers
  • Pillow menu
  • Maximum occupancy 3

Premium Level Ocean Front Presidential Suite

  • 1 king bed
  • Ocean view
  • Gourmet selection of petit fours and bottle of wine on arrival
  • A/C
  • LCD TV
  • Pillow menu
  • Terrace
  • Sofa bed
  • Living room
  • Dressing room
  • Coffee maker
  • Digital in-room safe
  • Bathroom with hydromassage tub
  • Hairdryer
  • Mini bar
  • Rain shower
  • Bathrobes and slippers
  • Maximum occupancy 2 people

Restaurants

La Brasserie

  • A la carte for dinner
  • French
  • Reservations required
  • Formal dress code

Rodizio

  • A la carte for dinner
  • Brazilian
  • Reservations required
  • Dress code is formal

Caribe

  • A la carte for dinner
  • Caribbean
  • Reservations required
  • Dress code is formal

Mirador

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code is casual

La Hacienda

  • Buffet for breakfast, lunch and dinner
  • Mexican
  • Dress code is casual

Coral Grill

  • Grill/buffet for lunch and dinner

Bars

  • Carey Lobby Bar
  • Theatre Bar
  • El Cielo Swim up Bar
  • The Lounge
  • Coco Pool and Swim up Bar

For the Kids - Children's water park and Kids Club for ages 4-12.

Barcelo Maya Palace offers the following U-Spa facilities and treatments:

Facilities

  • Massage rooms
  • Sauna
  • Gym
  • Beauty salon

Massages

  • Back, neck and shoulder massage
  • Relaxing massage
  • Deep tissue massage
  • Sports massage
  • Feet reflexology massage
  • Bamboo massage
  • Hot stone massage
  • Aromatic massage
  • Prenatal massage

Facial treatments

  • Deep cleansing facial
  • Luminous "C" facial
  • Anti free radicals facial
  • After sun facial
  • Facial for him

Wraps

  • Black mud wrap
  • Chocolate wrap
  • Yoghurt wrap
  • Green coffee wrap
  • After sun wrap
  • Seaweed wrap

Other treatments

  • Hydrotherapy
  • Manicure, pedicure
  • Hair removal
  • Hair styling

Stay at 1, Play at 5 - Receive free access to all facilities including bars and restaurants at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and Barcelo Maya Tropical.

Honeymoon Bonus - Room upgrade to an ocean view (subject to availability upon check-in), 1 breakfast in bed the morning  after arrival, bottle of domestic Champagne and fruit basket. Reserve at time of booking. Marriage certificate required upon check-in.

Wedding Package - Contact us for details: weddings@escapes.ca


Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Barcelo Maya Palace
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Barcelo Maya Palace
Carretera Chetumal-Puerto Juarez km 266.3 Carretera a Chetumal, Puerto Aventuras 77750 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.