HOT DEAL ALERT! Book an all-inclusive Transat package - Receive a up to $50 Gift Card & more. View offer.

Barcelo Maya Palace

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

A very family friendly hotel with lots of children around the kids pool. The main pool is lively and the adults pool is a quieter setting. So all in all, this resort has something for everyone. The buffet and a la carte restaurants are great, especially the French Restaurant. Free wifi in the lobby area. A good sized gym with modern equipment. Staying in the Palace section, you also get access to the whole Barcelo complex, giving guests an endless supply of a la carte restaurants to choose from, two great kids areas and a disco! A definite go-to resort for families and couples. However, if couples don't want lots of children around, this resort might not be for them as there are lots of families at this property.


Overview

The Barcelo Maya Beach Resort is part of Barcelo's most luxurious 5-hotel complex, designed to envelope you in a tranquil beachfront elegance, with stunning colonial-style architecture surrounded by lush tropical landscapes. Oversized windows look out to breathtaking views of palm-dotted sands leading to sparkling jewel-toned waters beyond. Offers a variety of sumptuous cuisines, luxurious accommodations and exhilarating activities.

Location: On a white sandy beach on the Mayan Riviera, 20 minutes to the town of Playa del Carmen and a 50 minute drive from Cancun airport.


Highlights
  • Can accomodate families of 5+
  • Three swimming pools
  • Kids Club
  • Exchange privileges with neighbouring hotels
  • "U-Spa"

tripadvisor Traveler Reviews
  • Z7478NIdavidm : El Cajon, California
Best place ever. The snorkeling at this beach, right outside resort is the best I have ever expefiemced

Fernanda front desk is truly a star. Leyli and David breakfast buffet are so kind and welcoming. Mariana with activities is the best and so is best day travel. Ishmael and his partner at the French restaurant is fantastic and this place is nothing but splendor. The Burgundy escargot is the best. Mr Nunes Rio Secreto is the best, says the Queen. Thank you I will be back

  • LukeSTCWest : Saint Charles, Illinois
Amazing as always with lots of fun surprises

I've stayed at Barcelo Maya Palace many many times. I return here so often mainly due to the amazing staff. The resort is great itself. I think its the best resort in riviera maya by far. Everything here is pristine and perfect. Staff works hard to maintain this giant resort and keep their guests satisfied. I brought my parents this time around. It was my mom's birthday. There is no better place to celebrate special occasions. Barcelo Maya Palace staff went out of their way to make my mom's birthday so special. Birthday celebration went on all day long. Started with breakfast at the buffet where my good friend Alejandrina, whom I have known for years, prepared a table with balloons just for us. My good friend Ruben was our amazing server. Soon after we finished breakfast my mom was surprised with a big birthday cake made just for her. Almost all of the buffet breakfast staff came by our table to celebrate this moment. It was amazing. The buffet staff is so attentive. You'll find dining there a pleasure. Wanted to thank my friend Daniela Dominguez who is one of the chefs at the Palace. The kitchen staff does a spectacular job with the large variety of food offerings for breakfast lunch and dinner. Anyone who comes to stay here will be pleased with the wide variety of food options and the themed dinner buffets. Around lunch time, my good friend Enrique who is an amazing bartender here, asked us to come by the Coco bar. My friend Angelica and Rosa surprised my mom with yet another birthday cake by the Coco bar. Angelica knows exactly what our favorite drinks are. She had those out for us right away. Angelica and Rosa work very hard around the big pool delivering drinks to all the guests with a big smile on their face. They all do a fantastic job. You'll be pleased with the level of service when relaxing by the big pool. Everyone at Coco bar did an amazing job. Big thanks to Enrique, Oskar, Jonathan and ALL of the awesome bartenders at Coco beach and pool bar. Also big thanks to Ulises at the adult pool. I've known these people for years, and for all these years they continue to provide an amazing and great experience -- along with amazing drinks. When you come here, they will take care of you! Also wanted to mention Jesus from the new El Cielito adult pool. He makes amazing drinks. Well worth the walking distance or the 15 minute bus ride from Palace. Also thanks to all the amazing bartenders at Careys Lobby bar and the theater bar!Finally I wanted to thank Jose who checked us in and did us a wonderful favor. And big thank you to Fabiloa who is the front desk manager. Everyone goes out of their way to please the guests at Barcelo Maya Palace. Also thank you to all the wonderful staff at the Premium Level lounge. If you're thinking about booking here, don't think, just book your vacation here. You will not be disappointed.

  • koji02 :
Sept Getaway

Only great things to say about this place: the customer service is above excellence. Service is always prompt and always have that big accomodating smile. The hotel is always clean and well kept. The food is awesome. Had dinner at their French Restaurant and the food was really good. They have free shuttle that brings you around the compound and their five resorts.The beach location is to the best with white sand beaches, calm waves and perfect for a swim or snorkling. Guaranteed to see some sea turles swimming around.The pool are so clean and excellent service around.One of the best place to unwind and forget about work for a week...

  • Allan D : Ashburn, Virginia
Quick Get Away with Friends - Wish we had more time !

This was a last minute trip and we were supposed to go to Cancun, instead we ended up at Riviera Maya - Barcelo Maya Palace which turned out to be a blessing. The resort is very nice & clean, landscape is beautiful, the beach is perfect, so much fish in there that you don't really need to snorkel, just bring a piece of bread :-) The room is very spacious and clean. Mini bar in the room is a plus.The food at the buffet restaurants were good and plenty to choose from. Then you can also have a sit in dinner in other restaurants. We ate at Caribe Seafood & Tokyo Hibachi. Both were really good. But most of all, the main reason why our vacation was SO GREAT is because of their staff. Everyone in the resort was so nice, courteous, professional and always willing to help and made us feel welcome. Big Shout Out to the Entertainment Crew - Diego, Metz and Wendy and the rest of their crew. From the beach, pool and karaoke bar. All of them really made this vacation a very memorable and fun for us. To the servers, Darwin, Carlos, Omar, Yosefina and the others I couldn't remember. Transportation Crew - Francisco and the drivers. Thank you to all of you. We are definitely coming back.The only thing not so good was the check in and check out process, like the other reviews, it took us so long to check in & out. We reserved 5 rooms so it really took so long....(worst part was I emailed 2 days before we get arrived asking what they need when we check in and didn't get a response). We didn't get any overview or some basic info in the hotel ( where to eat, dinner reservations - what to do, where to go, activities, rentals, etc). We had to find out by ourselves. **overall rating could have been 5 stars**

  • gradysgirl1995 : Atchison, Kansas
AMAZING

One benefit for staying at the Palace was that we could visit the other Barcelo Resorts. I didn't think this was a big deal, until we got there. Each resort was so close that we could easily walk from one resort to the other and not even realize we were leaving our resort. Absolutely beautiful. Many restaurants to visit; with staying at the Palace, we were able to choose from our restaurants or a restaurant from the other resorts. The French Restaurant is very elegant; I was able to eat lobster every night which is something we never do at home. The beds were like sleeping on clouds. The staff was very accommodating and kind. I would absolutely recommend this resort.No food service by the pool. Drink service was a little slow and there was not always a bartender at the adult pool; but other than that, it was an amazing experience.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • Daily a la carte dining at specialty restaurants
  • Domestic drinks 9am-2am
  • Day & night tennis
  • Snorkeling
  • Windsurfing
  • Sailing
  • Kayaking
  • Catamaran
  • Diving (1 lesson free per week in the pool)
  • Aquatic bikes
  • Use of Jacuzzi, sauna & steam baths in fitness centre
  • Use of sun beds, beach towels and hammocks
  • Pitch and Putt (4 holes)
  • Billiards
  • Table tennis
  • Water polo
  • Beach volleyball
  • Mini-golf (daytime)
  • Daily activities
  • Nightly entertainment
  • Entrance to disco including domestic beverages
  • 756 junior suites
  • 3 swimming pools
  • Kids Club
  • 6 restaurants
  • 5 bars including swim up bar 
  • Tennis courts
  • Mini-golf
  • U-Spa
  • Fitness centre
  • Golf nearby
  • Internet (fee)

Junior Suite

  • 1 king or 2 double beds plus sofa bed
  • Garden view
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • Balcony or terrace
  • Pillow menu
  • Maximum occupancy 5 (maximum 3 children)

Junior Suite Pool View Premium Level

  • 1 king or 2 double beds plus sofa bed
  • Pool view
  • Petit fours and sparkling wine on arrival
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • Balcony or terrace
  • Pillow menu
  • Maximum occupancy 5 (maximum 3 children)

Junior Suite Ocean Front Premium Level

  • 1 king or 2 double beds plus sofa bed
  • Ocean view
  • Petit fours and sparkling wine on arrival
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • Balcony or terrace
  • Pillow menu
  • Maximum occupancy 5 (maximum 3 children)

Family Junior Suite

  • 1 king bed, 2 single beds and sofa bed
  • 2 bedrooms
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • Terrace
  • Pillow menu
  • Maximum occupancy 5 (maximum 3 children)

Suite Ocean Front Premium Level

  • 1 king bed and sofa bed
  • Separate living room
  • Gourmet selection of petit fours and bottle of wine
  • A/C
  • Ceiling fan
  • LCD TV 
  • Digital in-room safe
  • Minibar stocked with beer, bottled water & soft drinks
  • Coffee maker
  • Iron & ironing board
  • Bathroom with tub 
  • Rain shower
  • Hairdryer
  • Bathrobes & slippers
  • 3 Terrace with sun loungers
  • Pillow menu
  • Maximum occupancy 3

Premium Level Ocean Front Presidential Suite

  • 1 king bed
  • Ocean view
  • Gourmet selection of petit fours and bottle of wine on arrival
  • A/C
  • LCD TV
  • Pillow menu
  • Terrace
  • Sofa bed
  • Living room
  • Dressing room
  • Coffee maker
  • Digital in-room safe
  • Bathroom with hydromassage tub
  • Hairdryer
  • Mini bar
  • Rain shower
  • Bathrobes and slippers
  • Maximum occupancy 2 people

Restaurants

La Brasserie

  • A la carte for dinner
  • French
  • Reservations required
  • Formal dress code

Rodizio

  • A la carte for dinner
  • Brazilian
  • Reservations required
  • Dress code is formal

Caribe

  • A la carte for dinner
  • Caribbean
  • Reservations required
  • Dress code is formal

Mirador

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code is casual

La Hacienda

  • Buffet for breakfast, lunch and dinner
  • Mexican
  • Dress code is casual

Coral Grill

  • Grill/buffet for lunch and dinner

Bars

  • Carey Lobby Bar
  • Theatre Bar
  • El Cielo Swim up Bar
  • The Lounge
  • Coco Pool and Swim up Bar

For the Kids - Children's water park and Kids Club for ages 4-12.

Barcelo Maya Palace offers the following U-Spa facilities and treatments:

Facilities

  • Massage rooms
  • Sauna
  • Gym
  • Beauty salon

Massages

  • Back, neck and shoulder massage
  • Relaxing massage
  • Deep tissue massage
  • Sports massage
  • Feet reflexology massage
  • Bamboo massage
  • Hot stone massage
  • Aromatic massage
  • Prenatal massage

Facial treatments

  • Deep cleansing facial
  • Luminous "C" facial
  • Anti free radicals facial
  • After sun facial
  • Facial for him

Wraps

  • Black mud wrap
  • Chocolate wrap
  • Yoghurt wrap
  • Green coffee wrap
  • After sun wrap
  • Seaweed wrap

Other treatments

  • Hydrotherapy
  • Manicure, pedicure
  • Hair removal
  • Hair styling

Stay at 1, Play at 5 - Receive free access to all facilities including bars and restaurants at the Barcelo Maya Beach, Barcelo Maya Caribe, Barcelo Maya Colonial and Barcelo Maya Tropical.

Honeymoon Bonus - Room upgrade to an ocean view (subject to availability upon check-in), 1 breakfast in bed the morning  after arrival, bottle of domestic Champagne and fruit basket. Reserve at time of booking. Marriage certificate required upon check-in.

Wedding Package - Contact us for details: weddings@escapes.ca


Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Barcelo Maya Palace
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Barcelo Maya Palace
Carretera Chetumal-Puerto Juarez km 266.3 Carretera a Chetumal, Puerto Aventuras 77750 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.