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Barcelo Maya Tropical

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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  • Bonus
Our Opinion

This resort is the other half of the Barcelo Maya Colonial. Together they make up a great resort for families and couples alike. A great kids pool and lots of activities make this resort popular with families. A lively pool area and disco on site, make this resort popular for young and active couples. You also have access to the sister properties next door, the Barcelo Maya Beach and Barcelo Maya Caribe. The beach area here is great as well, white sand, clear water and lots of sun lounge chairs. If you want all the benefits of the Barcelo Maya Tropical, but want a step up in accommodations and service, try the Barcelo Maya Palace next door. You still get access to all areas of the resort complex but in a higher-end setting and finer dining options.


Overview

This deluxe resort has all the hallmarks of a Barcelo five-star experience. Almost a thousand guestrooms, six restaurants, six bars, and over a mile of the sugary white sand beach which has made the Mayan Riviera famous. The Barcelo Maya Tropical Beach depicts elegant Mexican style and grants full access to the four sections of the mega complex! An excellent choice for groups as it features expansive meeting facilities.

Location: On the beach, 20 min to Playa del Carmen, 50 min from the airport.


Highlights
  • Located on a great stretch of beach
  • Huge pool areas
  • Upscale spa 
  • Kids and Teen clubs plus family rooms, kids' pool and special spa treatments for little ones
  • Free access to 3  other hotels in the Barcelo Maya complex
  • TripAdvisor Certificate of Excellence

tripadvisor Traveler Reviews
  • celomas1578 : Amarillo, Texas
over all stay at tropical

my first time in cancun so I was really not sure what all to expect. over all it was good. I was not to impressed with the buffet, but I understand its in quantity so no much quality. every one was nice and professional I felt very safe and taken care of. thank you

  • Daphne S :
Beautiful place, terrible staff

While the facilities of the Resort are gorgeous, and it was an excellent value having everything included we left with a very bad taste of it because of some of it's staff. While the waiters in the restaurants were very friendly and nice, the bartenders were a bit rude... not a big deal, however we had a very unpleasant incident.On the second day of our stay there was massive storm while we were in the pool area, so my boyfriend and I tried to move back to our room, while trying to walk there he slipped on the wet stairs and landed on his back, not a single staff member came to help or even ask if he was hurt, even though there were at least 5 around. He managed to get up and go back to our room however the following days the pain on his back got so bad he could barely breath (we thought it was a cracked rib), we knew there was an on-site clinic in the resort so we decided to see the doctor as the pain was too much, we had to ask at least 3 people how to get there, it was on the other end of the resort and even though I said he was having a really hard time breathing and walking no one offered help getting there, or even asked if he was seriously injured. After walking for at least 45 minutes to get there, the doctor told us he might have an internal injury due to the fall and he needed to go to the hospital immediately, put us on the resort ambulance and took us to the hospital 20min away, when we got there it turns out it was't that serious so they gave him strong pain killers... that and a $700,00 bill which included the resort doctor AND the ambulance ride!We understand these places are expensive, however to make us go spend all that money unnecessarily plus not even have the courtesy to ask if your guest is hurt when he injured himself in your resort is just ridiculous, at the very least we expected them to not charge us for the ambulance ride.

  • 441bradleyb : Kansas City, Kansas
The perfect get away

My husband and I stayed at Barcelo Maya Tropical for 9 days and 8 nights --- we were very pleased with our stay! We enjoyed all the on-site activities there were to enjoy, the food/drinks, and the incredible pools and ocean (the beach was filled with beautiful palm trees and the water was so clear!). The coffee was amazing --- we just wished there was a better variety of desserts. We hope to come back again, though --- very romantic get away. :)

  • Jefferson L : Canada
Love it

It's really fun to stay at this big resort everything is here . Good food , good service ,activities, and I really love the shuttle inside the resort. The people who work there's so much friendly. I really recommend this resort . Barcelo mays grand resort. 😍😍😘😘

  • HappyBeachGal : Arkansas
An American perspective

Stayed in the Tropical section for 7 nights with my boyfriend. Had a great time & would definitely visit this report again. It's beautiful, clean & the staff bends over backward to please you. THE LAYOUT: The resort is pretty big, with all 4 sections flowing into each other. There's lots of walking, so bring comfy shoes & band-aids for blisters. A resort double-decker bus takes you from the lobbies to the shopping mall within the resort, but that's the only form of resort transportation (you walk everywhere else; there's no golf cart type trolleys that travel around every few minutes like there is at other resorts; not a big deal...just helpful to know). The sections are covered by a walkway, which is nice in case it rains. By the way, take some strong bug spray! The mosquitos & gnats get rough in the late afternoon & really bad after dark!THE BEACH: Most areas are rocky, so take water shoes. Believe me, if you happen to step on a sea urchin, you'll be glad you did! Stay away from the large grouping of rocks as the undertow can draw you in quickly & put you on top of the coral on those rocks, cutting your skin. There's beautiful fish & a small reef, but just be careful & wear water shoes and/or fins when you snorkel.ROOMS: They're clean, but expect a little mildew in some corners/crevices if you look hard enough. After all, it's a VERY humid climate & this is to be expected. The floors are tile & kept clean, as is the bedding (although I always take a can of Lysol to spray down everything initially, including the tv remote). The beds are very hard in my opinion, but I'm use to a softer mattress at home. I've heard that you can ask for a mattress topper, but we didn't bother as I don't think it would've made much of a difference. There's also a stocked fridge in the room, but it doesn't get very cold...it's cool, but not COLD. It has soft drinks, beer, peanuts, OJ & bottled water. (There's also bottled water at the bars if you ask for it). The A/C was ok, but we prefer it to be much cooler. It was very, very humid, making it feel much warmer than 89 degrees. There's a ceiling fan in the room as well. You aren't able to adjust the thermostat on the A/C though. I just don't think the locals realize how hot it feels to those of us who don't live in that climate. After all, many of them wear long sleeves & don't turn up the A/C in the vehicles that carry us (unless you ask them to) because they're use to the humidity.FOOD & DRINKS: Let me start by saying that I'm a bit picky when it comes to food, so take my opinion with a grain of salt. The food is ok. It all obviously depends on personal taste, but they try to have something to appeal to everyone. I managed to find plenty to eat. Don't expect 5 star gourmet food in a buffet because it isn't going to happen. Can you imagine trying to please thousands of people from many different countries? That's a lot of taste buds to accommodate! My advice is to open your mind & try new things. You won't like absolutely everything, but you don't like all food at home either. Keep in mind that you're in another country & they're trying their best to appease you & make you come back. It ain't gonna taste like Mama made it! Some of the food in the ala cartes was better & it gave you a break from the buffet food which tends to be a bit repetitive. Make those ala carte reservations as soon as you check in because peak times fill up fast.SHOPPING: The shopping mall area has the usual tourist souvenirs & vendors, although you'll find better prices in town (like Playa del Carmen). You don't have to pay in pesos, but should at least know the exchange rate so you don't pay too much...because if you ask...well, you just showed that you don't know & the price might go up (there are simple to use exchange rate apps for your phone where you type in the peso amount & it converts to dollars). The actual "stores" along the interior of the mall are very expensive & we didn't see anyone making purchases there (for example, an Izod polo-type shirt was $108 American dollars! WOW!) TRAVELING TO "TOWN" (Playa del Carmen): There's a bit of a walk to the front of the resort where you can find either a regular taxi or a "collectivo". A collectivo is $2.40 per person each way & it's a type of public transportation (no one there takes American coins, so take plenty of $1 bills). It looks like a regular van, but stops often to let locals & tourists off/on. It is much cheaper than a taxi & therefore better in my opinion, if you don't mind all the stops. They'll drop you off in a certain area of PDC & you walk toward the beach/shopping area. When you want to leave, just go back to the same area where they let you out & you'll find many more Collectivos. Before you sit down, always tell the driver where you're going to make sure he's headed in that direction.OVERALL: Decide before you go, to not be overly critical & just enjoy yourself. You won't have every comfort of home, but if your home is that great, then why leave it in the 1st place? You can still be aware of your surroundings, yet have an open mind & embrace new things, meet people from other cultures & have experiences that you wouldn't normally have at home. Mexicans & others there who work in the tourist industry are just trying to earn a living. Granted, you can be taken advantage of if you aren't careful, but knowing what to expect & how to react goes a long way towards making great vacation memories. Isn't that what you're after anyway? Catering to tourists is their life & they try very hard, so please be courteous & understanding of that. There's nothing wrong with offering suggestions for improvement, but don't be rude about it. Hope you have a great time like we did!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dinner with reservations
  • All drinks (domestic beer & cocktails, select international brands, house wine with meals, 24 hours)
  • Daily activities
  • Nightly entertainment
  • Kids club (4-12 years old)
  • Teen club
  • Water park with slides and waterfalls, located at the Barceló Maya Colonial hotel
  • New water park Pirates Island and Surf Ride pool. Additional charge applies.
  • Non-motorized water sports
  • Towel and chair service at the beach and pool areas
  • Disco with drinks included from 11:00 pm to 2:00 am
  • Minibar inside your room stocked daily with bottled water, soft drinks and domestic beer
  • Access to  facilities and services at Barcelo Maya Beach, Caribe and Colonial resorts

Club Premium Inclusions

  • Private check-in and check-out in an exclusive Club Premium area
  • Exclusive personalized concierge services
  • Priority reservations at à la carte restaurants
  • Premium room view in the exclusive Club Premium area
  • Room amenities upon arrival
  • Premium amenities in room
  • Night amenity in room
  • Pool towels in the room
  • VIP mini-bar (soft drinks, water, beer and dry snacks)
  • Exclusive Club Premium Lounge (open from 7 a.m.-11 p.m.) with international drinks, continental breakfast, table games, books, newspaper, free internet
  • Premium brand liquors
  • Local calls without charge
  • Complimentary wireless internet available in select areas of each hotel
  • Express laundry service at regular charge
  • Room service included
  • 10% discount at the Barceló gift shops
  • 20% discount at the Spa and Beauty Salon
  • 479 rooms
  • 4 restaurants in the Tropical section; total of 16 restaurants in complex
  • Room service 24 hrs (fee)
  • 15 bars in resort complex
  • Disco
  • 3 pools
  • Kids waterpark
  • New Semi-Olympic pool
  • New Pirate's Island Water park and surf pool Flow Rider attraction for all ages (charges apply)
  • Tennis courts
  • Jogging paths
  • Fitness facilities
  • Gift shop
  • Spa
  • Beauty salon
  • Wi-Fi (fee)
  • Dive shop (fee)
  • Meeting rooms (fee)
  • Wedding services
  • Dolphinarium
  • Shopping mall
  • Bowling alley
  • Mini-golf

Superior Room

  • 1 king-size bed or 2 double beds; and 1 day bed
  • Balcony or terrace
  • Garden view
  • Full bathroom
  • Air conditioning
  • Flat screen satellite TV
  • Telephone with voice mail
  • Radio-alarm clock
  • Mini-bar (refreshed daily with water, soft drinks and beer)
  • Coffee maker
  • In-room safe
  • Ceiling fan
  • Hairdryer
  • Iron and ironing board
  • Bathrobe & slippers
  • Voltage 110v 
  • Occupancy: 1-4 adults; 2 adults and 2 children; 3 adults and 1 child (Maximum occupancy of 4)
  • Accessibility option available in this room category. Available on a by-request basis only.

Junior Suite Oceanfront Club Premium

  • 1 king-size bed or 2 double beds; and 1 day bed
  • Balcony or terrace
  • Oceanfront view
  • Small living room area
  • Full bathroom
  • Air conditioning
  • Flat screen satellite TV
  • Telephone with voice mail
  • Radio-alarm clock
  • Mini-bar (refreshed daily with water, soft drinks and beer)
  • Coffee maker
  • In-room safe
  • Ceiling fan
  • Hairdryer
  • Iron and ironing board
  • Bathrobe & slippers
  • Voltage 110v 
  • Occupancy: 1-3 adults; 2 adults and 2 children; 3 adults and 1 child (Maximum occupancy of 4)
  • See All Inclusive section for Club Premium Inclusions
  • Note: The views in Oceanfront rooms may be full, partial or angle.

Suite Oceanfront Club Premium

  • 1 king-size bed and 1 day bed 
  • Balcony or terrace
  • Oceanfront view
  • Small living and dining room area
  • Full bathroom
  • Guest bathroom
  • Air conditioning
  • Flat screen satellite TV
  • Telephone with voice mail
  • Radio-alarm clock
  • Mini-bar (refreshed daily with water, soft drinks and beer)
  • Coffee maker
  • In-room safe
  • Ceiling fan
  • Hairdryer
  • Iron and ironing board
  • Bathrobe & slippers
  • Voltage 110v 
  • Occupancy: 1-3 adults; 2 adults and 1 child (Maximum occupancy of 3)
  • See All Inclusive section for Club Premium Inclusions
  • Note: The views in Oceanfront rooms may be full, partial or angle.

Family Room

  • 1 king-size bed and 3 day beds (Cribs available upon request)
  • Tropical garden view
  • Living and dining room area
  • Full bathroom
  • Air conditioning
  • Flat screen satellite TV
  • Telephone with voice mail
  • Radio-alarm clock
  • Mini-bar (refreshed daily with water, soft drinks and beer)
  • Coffee maker
  • In-room safe
  • Ceiling fan
  • Hairdryer
  • Iron and ironing board
  • Bathrobe & slippers
  • Voltage 110v 
  • Occupancy: 3 adults and 2 children; 2 adults and 3 children (Maximum occupancy of 5)

Family Room includes the following EXCLUSIVE benefits:

  • Special family check-in line at the front desk
  • Surprise gift in room on arrival for adults
  • Free gift for kids on arrival
  • Clown intermingling with guests during stay with balloons and magic tricks for small kids
  • Teen Club with games suited to 13-17 year olds (day and evening activities and entertainment program for this age group)
  • Beach towels in room
  • Kids bathrobe and slippers in room
  • A la carte dinner reservations made upon check-in with reserved hours at 6 p.m. or 7 p.m.
  • Kids menu in all à la carte restaurants and Kids Corner in buffet restaurants and grills
  • Ice cream machine and cookie corner

Restaurants

Tropical Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International

Beach Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International

Caribe Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International   

Colonial Buffet Restaurant

  • Buffet for breakfast, lunch and dinner
  • International

Capri

  • a la carte for dinner
  • Italian
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

Santa Fe

  • a la carte for dinner
  • Steakhouse
  • Reservations required
  • Formal dress code. Shorts, sandals or sleeveless T-shirts are not permitted

Palmeras

  • Snack Bar
  • Grill

Bars

  • Beach Lobby Bar
  • Tequila Lobby Bar
  • La Cantina Cigar Lounge
  • Palenque Theatre Bar 1
  • Palenque Theatre Bar 2
  • Beach Swim-up Bar
  • Tropical Swim-up Bar
  • Sports Bar
  • El Cielito Bar

Child Policy - Children 2-12 years pay applicable rate when sharing a room with two adults in room with existing bedding.

For the Kids - Barcy kids club for children (between 4 and 12 years of age), Teen Club, U-Kids Spa, kid's section of the main pool, water park and miniature golf. Babysitting service available (fee).

U-Spa Facilities

  • 26 treatment rooms
  • Sauna
  • Steam room
  • Tropical and bithermal shower
  • Dynamic pool and immersion pool
  • Float room
  • Hydrotherapy room
  • 3 Vichy showers
  • Swiss room
  • U-Kids Spa

Treatments

  • High performance massages
  • Body wraps
  • Facials

Beauty Salon Treatments

  • Manicures and pedicures
  • Depilation
  • Bridal makeup and hairdressing

Honeymooners - To be eligible for the honeymoon package newlyweds must advise at the time of booking and present their proof of wedding dated within the last month upon arrival at the hotel.

Stay at 1, Play at 4 - Access to use the facilities and services at the following hotels in the complex: Barcelo Maya Beach Resort, Barcelo Maya Colonial and Barcelo Maya Caribe.

Stay at 1, Play at 2 - Guests staying in the Oceanfront Suite Club Premium has access to Barcelo Maya Palace Deluxe and all its services and facilities.
Only applicable for Oceanfront Suite Club Premium guests.  

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Credit - Up to US$1,000 Resort Credit will be granted to the guest in discounts up to 25% that are only applicable upon the acquisition of different services or product within the resort including: The U Spa, room service, private dinner on the beach, late checkout, Pirates Island Water Park, surf ride, bowling alley, wedding packages (does not apply to extra wedding services), laundry & dry cleaning, Wi-Fi, wine & cava, boutiques shopping, excursions, water parks and more.

Terms & Conditions:

No extra deductions will be made from the guest's bill at time of check-out.
Resort Credit discounts cannot be exchanged for cash, neither totally nor partially, and no unused portion will be refunded.
Promotion subject to changes without prior notice.
The amount of $1,000.00 USD equals to the discounts given to the guest that can only be applied on the purchase of different services and products within the Barceló Maya Beach Resort with the maximum already stated.
These services and products are described in www.barcelo.com and on the Resort Credit information that guests will receive while staying at the resort.
The products and services listed are not part of the All-Inclusive and the guest will be able to deduct the percentage indicated above on the total amount of the product or service acquired.
Client will be required to provide the wristband folio number, room number as well to sign a discount voucher.
No extra deductions will be made from the guest's bill at time of check-out.
Resort Credits discounts cannot be exchanged for cash, neither totally nor partially and no unused portion thereof will be refunded.
Additional restrictions may apply.
Promotion is subject to changes without prior notice.
Promotion valid for travel up to December 31, 2016

Resort Location Map


  • Barcelo Maya Tropical
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Barcelo Maya Tropical
Ctra. Federal Chetumal - Puerto Juarez, Km 266,3, Puerto Aventuras 77750 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.