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Bel Air Collection Xpu Ha Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Eco tourism style hotel with not much of a beach, more of a lagoon setting. Waterslide for the kids. Good food and services. Good feedback from clients.


Overview

A natural paradise and a delight for those interested in ecology and adventure. Surrounded by the sparkling turquoise of the Caribbean and gorgeous tropical vegetation, this popular resort is situated near to one of the most beautiful beaches in the Mexican Caribbean.

Location: 60 min from the airport and 90 minutes from downtown Cancun.


Highlights
  • Lush vegetation, cenotes, rivers, eco trails and an animal sanctuary throughout the grounds
  • Kids' splash park and waterslide as well as supervised activities for kids
  • Rooms feature Jacuzzi tubs and balcony with hammock, as well as some with palapa roofs
  • 10 minutes from archaeological ruins at Tulum
  • Awarded TripAdvisor Certificate of Excellence

tripadvisor Traveler Reviews
  • Nisha_Parker-Moodley : Central Arizona, Arizona
Hospitality was amazing.

This was my first time in Mexico, celebrating my 30th birthday with my boyfriend. It turned out to be a birthday/proposal. It was perfect, and it couldn't have happened without the wonderful hospitality of Raul Ruiz and his amazing service and beverage manager! ❤️️ the service was impeccable! Being in the survive industry I appreciate being taken care of in a restaurant setting. The downsides of the resort were out shadowed by the amazing service. I'll never forget this phrase that I learned " No se precoupe, sea Feliz" . Means don't worry, be happy ❤️

  • BadgerFan09 : Deerfield, Wisconsin
Good value, quiet

The food is good. You can get fresh made to order meat, fish, eggs, and stir fry/vegetables/fajitas. There is always fresh fruit, bread, vegetables. Rooms are fine. Each room has a nice big patio. There is a cenote for snorkeling and kayaking. That was fun and neat. There are bikes you can check out which is neat. There is an onsite "zoo" with crocodiles, panther, chimpanzee. There is a nice fitness center. The pool is big and long but not heated. It was 80 degrees when we were there and windy and it was tough to get used to the water. There is a nice kids waterpark area. The onsite beach is all rocks but a shuttle will take you to a private beach area; about a 10 minute ride. That beach is beautiful, all sand, good swimming, has umbrellas, private lounge chairs, bathroom, drinks and snacks. One of the nights there was a neat fire show where dancers juggled fire sticks and did acrobatics and such. This was my 5th all inclusive and I enjoyed how quiet this one was. There may only be about 120 rooms. You don't have to fight for food or drinks, never any lines, quiet. Kids and families welcome. It's not fancy in the restaurant - people wear tshirts and shorts. The staff was friendly. The dining staff was especially good.

  • charlietravel2017 : Airdrie, Alberta
Jungle adventure

This is not your 5star treat it was a jungle adventure tucked in the trees. Sure to delight. Surrounded by beautiful lagoons wild life around you. Truly an amazing vacation. Small resort so no fighting the crowds at the pool the beach or the buffet. Food was authentic and delicious. The drinks flowed lovely at the swim up bar. I wanted an adventure and we got it. Service at the buffet can be slow but they are so friendly As are all the staff here. The beach club was stunning clean and my favourite beach so far. If you love to live along with the raccoons the crocodiles turtles manatees and much more this is a great family treat. Snorkel in the cenote kyack in the lagoon walk through the paths you never know what you will find.

  • Daelon M :
Grew on me, amazing staff make the difference

Upon arrival I was very unsure about this place but it definitely has grown on me the last few days. I must give a special thank you to Raul Ruiz our amazing server and restaurant staff/management that created a romantic experience by the cenote for my engagement. They did go above and beyond to create a surprising and unique environment. Although a lot of reviews have a lot of truth the service will win u over, however telephone phone is non existent. I enjoyed the gym although the equipment was old you can make it work if u know how too but just don't request bottle water over the gym phone because it'll never arrive. I have a little complaints but the staff did go above and beyond to make me forget them on the trip. The natural feel of the place makes it relaxing but the animals in captivity do look miserable, I know I'd be..... But overall I recommend u request Raul Ruiz as your server if you have any special occasion because he'll go above and beyond to ensure u a wonderful experience.

  • Rich A : Vernon, Canada
Bel air xpu ha Jan 2017

My wife and I have mixed feelings about this resort, some things are great others are just disappointing . We were here for the first week of January. Check in went smooth, friendly front counter staff. Before leaving for room we were informed that the restaurant was closed, and we would have to get room service at an additional cost. No big deal.we arrived late so our problem. We arrived to our room, and we're happy with the size of room, king bed, jacuzzi tub, and large deck nice cold air cond, and plenty of hot water for shower. Jacuzzi would not produce hot water, just warm?. Clean comfortable room😀.we ordered food as soon as we got there. After an hour we called to check on it, no one answered our calls? Called front desk , and they said they would track it down. Unfortunately it took nearly 2 hrs before food arrived. It was cold, and part of the order was missing? Wasn't a great start. The following day we had breakfast at buffet, it was pretty limited for choice,but you do have the option to order off the menu. So you can always get something that should suit your needs overall food quality was average. We found the staff at restaurant were very nice people,and worked hard to give you good service. One thing we did not like was having to sign,and give room number for every meal,or drink. It seems really unnecessary ,as they know your all inclusive by the colour of your wristband.you can't just get up and head out . You must wait for bill every time something is ordered.you get real sick of it by the end of the week. The pool area is a good size,with shaded areas throughout. Plenty of seats, and table areas. The pools were a good temp, but we're pretty dirty during our stay,they need to focus on cleaning these pools daily,visible green mould.bits of debris on bottom of pool, and lots of stuff floating on surface. We saw someone skim the surface once ,the whole week, and did notice someone scrubbing the green mould off, at the end of our vacation.the pool entertainment crew were there sometimes,they would play music at times . Play bingo. Socialize among themselves . Very laid back pool area. Fine by me,but I'm sure others would expect much more. The pool bar staff were good, friendly and attentive . Unfortunately the liquor quality was poor. We tried a few different drinks and found the piña colada was the only drink that was drinkable. I'm not picky when it comes to booze, but the liquor was crap! This is a simple thing for them to fix, just like cleaning there pool. These little things would pop up all week long. The beach at the resort is nice to look at but is real rocky, you can go left and walk five mins and will find a nice swimming beach next to the barcelo. Or go to your right and find a beautiful cove to hang out at. The resort also offers free rides to there beach club at xpu ha beach. 5 min drive. Get there early to get seating, otherwise your layin on a towel. Beach was nice, but very crowded.full of tiny beach clubs, packed full of tourists. The service at there beach club was non existent when we were there for four hours. If you want a drink your hoofin to the bar yourself, and waitin in line to get a drink. Busy busy place! We didn't go back just for that reason. The resort has an awesome little gem in it , there cenote. Where they offer free kayaking , and snorkelling . We went out on the kayak and found the family of manatees on our first try. It was a great experience for both of us.and a really beautiful setting. The snorkelling was equally fun,water was crystal clear. Just awesome ! The resort was also a zoo up until recently , many empty animal enclosers thoughout the resort, gives it a creepy Jurassic park feel about it at times? There are three panthers left, a couple alligators, and a couple of chimps. The chimps are housed in a small crappy encloser, it is clear they are not happy, it looks what I imagine a Mexican jail cell would look like. They need to either find them a better home , or do something to improve there current conditions! Much larger, cleaner e.t.c !! So our week was a bit of a roller coaster ride, it had some great highs, and a few lows. Just have to mention one more beef, the resort does not have a bank machine? Nor will they do a cash advance on your visa? Had to travel to town to get cash when we ran out. Another simple thing to fix. Get a bank machine! Overall this resort is ok, they could make it good, by just fixing a few things, easy things to change! Would we return? Probably not, unless they were to make some changes. Chances are if your going to this resort, and you just want to chill out for a week, and don't have high expectations . You should be fine.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

All Inclusive

  • A la carte dining and premium brand drinks (during scheduled hours of operation)
  • Mini-bar (beer, soda & water, re-stocked daily)
  • Snacks and drinks at the pool and beach area
  • Welcome glass of sparkling wine
  • Early bird breakfast at the lobby
  • Afternoon tea time at the lobby with coffee and tea with pastries
  • Daily turn down service
  • Petit fours
  • Beach club with transfers every 30 minutes
  • Complimentary Wi-Fi available in all rooms, and public areas
  • Access to 3 cenotes on property, home to a family of manatees. The hotel offers free activities in the cenotes for the guests including: snorkeling, kayaking and scuba diving. Assisted by professional guides for your care and safety.

European Plan

This meal plan is only available for stays based on 21 nights, 28 nights and 35 nights which includes the following amenities and services:

  • Welcome glass of sparkling wine upon check-in
  • Early bird breakfast from 6:00 a.m. - 7:00 a.m. at hotel's restaurant
  • Daily tea time served with coffee, tea and pastries
  • Daily sunset corner served at front terrace with a glass of sparkling wine
  • Nightly turn down service
  • Petit fours
  • Complimentary Wi-Fi in public areas and rooms
  • Food and beverage 15% discount
  • 20% discount on spa treatments
  • 144 bungalow style rooms in 2 storey buildings
  • 3 a la carte restaurants
  • 2 bars
  • 3 pools, including children's pool
  • Beach club (nearby), transfers included
  • Free Wi-Fi
  • 24 hr room service (fee)
  • Fitness facilities
  • Gift shop
  • Spa (fee)
  • Fitness facilities
  • Beauty salon
  • Currency exchange
  • ATM
  • Doctor on call 24 hrs.
  • Car rental
  • Laundry services

Deluxe Room 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board

Deluxe Palapa 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board

Restaurants

Palm Terrace Restaurant

Style - à la carte for breakfast, lunch and dinner

Cuisine - International Fusion

Dolce Mexico Restaurant

Style - à la carte for dinner

Cuisine - Mex-Italian Fusion

Sushi & Martini Bar

Style - à la carte for dinner

Cuisine - Japanese

Bars

Shipwreck Island Bar & Grill

Snacks

Nautical Bar

Pool bar

Child Policy (All Inclusive Plan)

  • Children (0 - 6 years old) stay & eat free
  • Children (7 - 12 years old) pay special rates
  • Teens | Juniors (13 - 17 years old) pay special rates

 Child Policy (European Plan)

  • Two children from 0 - 12 years old are free when sharing room with adults on existing bedding. Juniors from 13 years old are considered as an extra person with additional charge sharing room with adults.

For the Kids - Kids Club for ages 4-11 and Children's pool. Babysitting available for a fee.

Treatments

  • Massage
  • Hydrotherapy
  • Reflexology
  • Temazcal (Mayan steam treatment)
  • Beauty salon

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Bel Air Collection Xpu Ha Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Bel Air Collection Xpu Ha Riviera Maya
Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.