Bel Air Collection Xpu Ha Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Eco tourism style hotel with not much of a beach, more of a lagoon setting. Waterslide for the kids. Good food and services. Good feedback from clients.


Overview

A natural paradise and a delight for those interested in ecology and adventure. Surrounded by the sparkling turquoise of the Caribbean and gorgeous tropical vegetation, this popular resort is situated near to one of the most beautiful beaches in the Mexican Caribbean.

Location: 60 min from the airport and 90 minutes from downtown Cancun.


Highlights
  • Lush vegetation, cenotes, rivers, eco trails and an animal sanctuary throughout the grounds
  • Kids' splash park and waterslide as well as supervised activities for kids
  • Rooms feature Jacuzzi tubs and balcony with hammock, as well as some with palapa roofs
  • 10 minutes from archaeological ruins at Tulum
  • Awarded TripAdvisor Certificate of Excellence

tripadvisor Traveler Reviews
  • 518njk :
Never again

The roof of our room had holes in it. The birds who lived on our roof were noisy, and we kept finding bird feces in our room and in the bed. Everything looks rundown and under maintained. If something is broken, it isn't fixed, such as the doors to the restaurant. The bathroom doors of our room slammed into the toilet. The porch of our room had a massive spider web with a giant spider in it, which was never removed by the hotel staff. We weren't sure if the spider was poisonous so we were unable to use the porch for the duration of our stay. The beach by the resort was too rocky so we couldn't visit it. Most of the staff members were intimidated that we only spoke English, even though we were told that many staff members spoke English. Therefore we had trouble communicating most of the time, and we were passed from one staff member to the next. When we checked in, the room wasn't ready for us, but when we went into the room, there were bird feces already in it and fallen hay on the bed from the roof. Even though we participated in the hotel's towel cleanliness program, we listened to the rule where the towels on the floor would be replaced. However we never had replacement towels. We didn't get a towel card for the beach, nor did we get a proper map or beach/pool towels. I'm so glad we left before it started to rain because I'm sure we would've gotten soaked while we slept. The photos of the resort on the website are misleading.

  • Elias A :
Worst hotel I hace ever seen

Everything was deteriorated, dirty and the food was expiredWe switch hotel , paid for two vacations and they did not wanted to refund part of the stay.They also stole money from the safety deposit In The room.TruSt my word on this, GO SOMEWHERE ELSE. There are plenty of awsome places In riviera maya and no need to go through a bad experience

  • josepD1050WO :
The worse experience

It was the worse experience that my family and I have had at any hotel/resort. The conditions of the resort are terrible. Sadly the resort needs a lot of TLC. We were moved four times because the A/C and spa tub that didn't work (black water). One of the moves was close to midnight, luggage and kids in tow. It wasn't the restful experience that I expected - especially as a member / owner.

  • estravel2000 : Edinburgh, United Kingdom
Fantastic get away with great staff and activities

As a whole, the resort is lovely, with many things to do and see, including a Cenote you can snorkel in!I went to this hotel slightly concerned by the negative reviews, but take my word for it when I say they are small and niggly negative remarks!The rooms were fantastic with a Jacuzzi bath, and a hammock on each individual private balcony. The pools themselves are stunning and all the staff were extremely friendly and animated, willing to help whenever they could.Every day Rosie and Hectare hosted a variety of fun day time activities from aqua aerobics to a flip flop challenge. As a family, we really enjoyed the movie trivia and fire show. Keep up the great work guys!There was of course room for improvement within the resort itself, but each thing was a small niggle, easy to dismiss. For example a small hole in the wall by the door, at first we were scared to be joined by an unwelcome creature in the night but luckily we survived! I feel with a little more investment and a touch up of paint this resort could be truly incredible- but the hotel is certainly heading in the correct direction! Keep the standards up!A lovely holiday.Thank you!

  • franksT651PH : Houston, Texas
Horrible wait times!!

Everything was ok. Except the wait times for rides to pool or reception. There were times that we would wait well over 30 minutes so we would just walk and the walks are long to any area on the property. All people were nice.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

All Inclusive

  • A la carte dining and premium brand drinks (during scheduled hours of operation)
  • Mini-bar (beer, soda & water, re-stocked daily)
  • Snacks and drinks at the pool and beach area
  • Welcome glass of sparkling wine
  • Early bird breakfast at the lobby
  • Afternoon tea time at the lobby with coffee and tea with pastries
  • Daily turn down service
  • Petit fours
  • Beach club with transfers every 30 minutes
  • Complimentary Wi-Fi available in all rooms, and public areas
  • Access to 3 cenotes on property, home to a family of manatees. The hotel offers free activities in the cenotes for the guests including: snorkeling, kayaking and scuba diving. Assisted by professional guides for your care and safety.

European Plan

This meal plan is only available for stays based on 21 nights, 28 nights and 35 nights which includes the following amenities and services:

  • Welcome glass of sparkling wine upon check-in
  • Early bird breakfast from 6:00 a.m. - 7:00 a.m. at hotel's restaurant
  • Daily tea time served with coffee, tea and pastries
  • Daily sunset corner served at front terrace with a glass of sparkling wine
  • Nightly turn down service
  • Petit fours
  • Complimentary Wi-Fi in public areas and rooms
  • Food and beverage 15% discount
  • 20% discount on spa treatments
  • 144 bungalow style rooms in 2 storey buildings
  • 3 a la carte restaurants
  • 2 bars
  • 3 pools, including children's pool
  • Beach club (nearby), transfers included
  • Free Wi-Fi
  • 24 hr room service (fee)
  • Fitness facilities
  • Gift shop
  • Spa (fee)
  • Fitness facilities
  • Beauty salon
  • Currency exchange
  • ATM
  • Doctor on call 24 hrs.
  • Car rental
  • Laundry services

Deluxe Room 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board

Deluxe Palapa 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board

Restaurants

Palm Terrace Restaurant

Style - à la carte for breakfast, lunch and dinner

Cuisine - International Fusion

Dolce Mexico Restaurant

Style - à la carte for dinner

Cuisine - Mex-Italian Fusion

Sushi & Martini Bar

Style - à la carte for dinner

Cuisine - Japanese

Bars

Shipwreck Island Bar & Grill

Snacks

Nautical Bar

Pool bar

Child Policy (All Inclusive Plan)

  • Children (0 - 6 years old) stay & eat free
  • Children (7 - 12 years old) pay special rates
  • Teens | Juniors (13 - 17 years old) pay special rates

 Child Policy (European Plan)

  • Two children from 0 - 12 years old are free when sharing room with adults on existing bedding. Juniors from 13 years old are considered as an extra person with additional charge sharing room with adults.

For the Kids - Kids Club for ages 4-11 and Children's pool. Babysitting available for a fee.

Treatments

  • Massage
  • Hydrotherapy
  • Reflexology
  • Temazcal (Mayan steam treatment)
  • Beauty salon

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Bel Air Collection Xpu Ha Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Bel Air Collection Xpu Ha Riviera Maya
Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.