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Bel Air Collection Xpu Ha Riviera Maya

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  • Overview
  • Reviews
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  • All Inclusive Features
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Our Opinion

Eco tourism style hotel with not much of a beach, more of a lagoon setting. Waterslide for the kids. Good food and services. Good feedback from clients.


Overview

A natural paradise and a delight for those interested in ecology and adventure. Surrounded by the sparkling turquoise of the Caribbean and gorgeous tropical vegetation, this popular resort is situated near to one of the most beautiful beaches in the Mexican Caribbean.

Location: 60 min from the airport and 90 minutes from downtown Cancun.


Highlights
  • Lush vegetation, cenotes, rivers, eco trails and an animal sanctuary throughout the grounds
  • Kids' splash park and waterslide as well as supervised activities for kids
  • Rooms feature Jacuzzi tubs and balcony with hammock, as well as some with palapa roofs
  • 10 minutes from archaeological ruins at Tulum
  • Awarded TripAdvisor Certificate of Excellence

tripadvisor Traveler Reviews
  • T1281LLdennisr : South San Francisco, California
You guys need a better liquor selection

I was highly disappointed in your liquor selection. No Hennessey, Remi Martin, crown royal, patron😣. I wasn't too sure of the other drinks do to the liquor situation in Cancun. Besides that , a good experience I did have. Thank you

  • 121wilmab : Hustonville, Kentucky
Bel Air

First time at Bel Air. Great experience. A/C not working, was moved to another room promptly. Great food. Resort personnel were fantastic. Took several tours that were awesome. Would definitely stay again.

  • Robert R : Chicago, Illinois
Ok resort. Needs a lot of work!

I wanted to rate the resort between Poor and Average; however, there was no option for that, so I'm rating it poor. The resort is in desperate need of updating. It is really showing its age. Not much to do at the resort and not much around the resort. I would definitely recommend renting a car if you're going to stay here. We rented a car and spent a lot of time in Playa Del Carmen which is about 20 min away. There are only 2 restaurants at the resort. Food is between poor and average. Very few activities available. Kayaking and snorkeling are offered at the cenotè. Guests have to be shuttled to the beach. Had trouble with the toilet in our room which maintenance promptly repaired. Bedding had stains that appeared to be blood on it; reported it to the front desk and was told to leave linen on the floor and housekeeping would replace it. When we returned to our room, we discovered that the dirty, stained linen had been placed back on the bed. After another call to front desk; linen was replaced. On a positive note; the entire staff is very friendly. Everyone was so helpful. The resort is peaceful and quiet.

  • Ursula H : Playa del Carmen, Mexico
A Disappointing Return Trip

Having been at this hotel in 2013, we were excited to travel in this area and return to this resort, but unfortunately this time it was very disappointing to see how much this hotel and resort has gone downhill. It used to have lots of animals through out the resort that you could visit (a mini zoo), well maintained landscaping and beautifully clean rooms, but I was shocked to see that all of that was gone and the hotel is very, very shabby looking. Upon arrival we had to ask the reception to send someone to clean our room as it was clear that it had not been used in a few days and our beds had feces scattered over it from creatures that live in the palapa roof of the room. We also had no towels in the room. However, someone did come straight away to clean up and that was that problem solved. The Jacuzzi tub in the room that was once sparkling, is now old and dirty looking so we did not use it this time. The only nice thing about the hotel is that they did keep the sunset champagne drink over looking the cenote at 6pm and this was relaxing. They also have the kayaking available, which is great fun, but apart from that there really is nothing great about this hotel anymore. Very sad to see this and hope improvements are made through out the entire resort.

  • 201britt : Nijmegen, The Netherlands
Don't go

As they are not allowed to keep the animals anymore (which I am happy for, as it is a hotel and not a zoo), the hotel has not been perserved well. The area looks like an abbandoned place. There was a hole in the roof top of the room, so it was easy for all the insects to come in. Besides, the rooms look filthy. Most of the employees were very kind, yet the receptionists were very very unprofessional. Fist of all, it is not even allowed to copy a passport. So I asked them to write 'copy' over the entire copy, yet he did not understand me after asking it various times. And is not because I didn't explain it correctly as my Boyfriend is a native speaker. Besides that, we requested them to ask for a taxi as we needed to go to the airport the next day. They told us that we could just go to the reception and request one there. It would take only 5 minutes for the taxi to arrive. Guess what, it took 45 minutes. Not really the best when you're plane is leaving. He was not helpful nor understanding at all... To write something positive. The food in the restaurant was quite good when comparing it to the rest of the services. Even as the massage (even though they made me sign a contract beforehand that makes no legal sense at all and I suppose is even unvalid by law as it makes no sense). I really wonder who manages this places and what his intentions are, cuz right now I really recommend people to stay away from here. Oh, and please can somebody take away the poor crocodiles that are still living there...

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

All Inclusive

  • A la carte dining and premium brand drinks (during scheduled hours of operation)
  • Mini-bar (beer, soda & water, restocked daily)
  • Snacks and drinks at the pool and beach area
  • Welcome glass of sparkling wine
  • Early bird breakfast at the lobby
  • Afternoon tea time at the lobby with coffee and tea with pastries
  • Daily turn down service
  • Petit fours
  • Beach club with transfers every 30 minutes
  • Complimentary Wi-Fi available in all rooms, and public areas
  • Access to 3 cenotes on property, home to a family of manatees. The hotel offers free activities in the cenotes for the guests including: snorkeling, kayaking, and scuba diving. Assisted by professional guides for your care and safety.

European Plan

This meal plan is only available for stays based on 21 nights, 28 nights and 35 nights which includes the following amenities and services:

  • Welcome glass of sparkling wine upon check-in
  • Early bird breakfast from 6:00 a.m. - 7:00 a.m. at hotel's restaurant
  • Daily tea time served with coffee, tea and pastries
  • Daily sunset corner served at front terrace with a glass of sparkling wine
  • Nightly turn down service
  • Petit fours
  • Complimentary Wi-Fi in public areas and rooms
  • Food and beverage 15% discount
  • 20% discount on spa treatments
  • 144 bungalow style rooms in 2 storey buildings
  • 3 a la carte restaurants
  • 2 bars
  • 3 pools, including children's pool
  • Beach club (nearby), transfers included
  • Free Wi-Fi
  • 24 hr room service (fee)
  • Fitness facilities
  • Gift shop
  • Spa (fee)
  • Fitness facilities
  • Beauty salon
  • Currency exchange
  • ATM
  • Doctor on call 24 hrs.
  • Car rental
  • Laundry services

Deluxe Room 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board

Deluxe Palapa 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board

Restaurants

Palm Terrace Restaurant

  • Style - à la carte for breakfast, lunch and dinner
  • Cuisine - International Fusion

Dolce Mexico Restaurant

  • Style - à la carte for dinner
  • Cuisine - Mex-Italian Fusion

Sushi & Martini Bar

  • Style - à la carte for dinner
  • Cuisine - Japanese

Bars

  • Shipwreck Island Bar & Grill
  • Nautical pool bar

Child Policy (All Inclusive Plan)

  • Children (0 - 6 years old) stay & eat free
  • Children (7 - 12 years old) pay special rates
  • Teens | Juniors (13 - 17 years old) pay special rates

 Child Policy (European Plan)

  • Two children from 0 - 12 years old are free when sharing room with adults on existing bedding. Juniors from 13 years old are considered as an extra person with additional charge sharing room with adults.

For the Kids - Kids Club for ages 4-11 and Children's pool. Babysitting available for a fee.

Treatments

  • Massage
  • Hydrotherapy
  • Reflexology
  • Temazcal (Mayan steam treatment)
  • Beauty salon

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Bel Air Collection Xpu Ha Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Bel Air Collection Xpu Ha Riviera Maya
Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.