Bel Air Collection Xpu Ha Riviera Maya

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Our Opinion

Eco tourism style hotel with not much of a beach, more of a lagoon setting. Waterslide for the kids. Good food and services. Good feedback from clients.


A natural paradise and a delight for those interested in ecology and adventure. Surrounded by the sparkling turquoise of the Caribbean and gorgeous tropical vegetation, this popular resort is situated near to one of the most beautiful beaches in the Mexican Caribbean.

Location: 60 min from the airport and 90 minutes from downtown Cancun.

  • Lush vegetation, cenotes, rivers, eco trails and an animal sanctuary throughout the grounds
  • Kids' splash park and waterslide as well as supervised activities for kids
  • Rooms feature Jacuzzi tubs and balcony with hammock, as well as some with palapa roofs
  • 10 minutes from archaeological ruins at Tulum
  • Awarded TripAdvisor Certificate of Excellence

tripadvisor Traveler Reviews
  • alfareese : Pleasant Ridge, Michigan
Bel Air

Nice place to stay good value for the money. The cenote is as good as any in the Maya Riviera.Juan Carlos was a great help with everything. Nice pool, shuttle to a nicer beach.stayed there last year and came back again this year.

  • Heidi K : San Francisco, California

This resort is very mainstream and budget friendly. Although the resort is not far from the airport (45 mins drive) and from Tulum (45 mins drive) we were able to stay here during Thanksgiving weekend. We did not really enjoy the food every much as it was over salted and not enough vegetables offered.

  • el12rrvc : London, United Kingdom

It seems that this hotel was very good in the past, but is now in decadence. Everything is far to walk from your room, the pool is not heated and you have to take a car to the beach. There are cart stops around the hotel that guarantee a ride every 10 minutes which is a total lie, it is at the discretion of the drivers, waiting time could go up to 30 mins which is not nice as time is very valuable specially if you are on vacation and want to wisely use sunlight time by the beach. The Cenote activities are amazing! and the rooms are very nice. Room service is efficient but food is just ok, small overpriced plates. TV has a netflix button that doesn't work which is annoying if you want to watch some tv at night. There is no Jacuzzi by the pool, just cold water with bubbles and it is very disappointing that the service to the beach finishes at 5:30 pm! not nice at all because you have to depend on the overpriced taxis and if you go to Xpu-ha is yo enjoy the beach not the cold pool that faces a fence or a wall.

  • GailVarcoeCampbell : Windsor, Canada
old and badly in need of updating

first of all the staff was wonderful. room was clean. the resort is very old it is dark and dreary. common areas at night had no lighting turned on. the paved areas was difficult to walk at night due to various sizes and shapes of pavers raised up areas and low areas made it treacherous at night due to no lighting. the pool was not very clean insects and leaves floating on the surface. there is no beach on site. it is off site a van picks you up then it is a very bumpy ride down a long dirt road. not a nice beach. there are animals kept on the property they need to go to a large zoo. they were not happy animals. they looked undernourished. there was a lot of standing water in the jungle like areas which concerns me due the possibility of mosquitos. there were no activities to speak of and no swimming as the pool was dirty. the room was very old nowhere to put clothing (dresser) but kept very clean. the staff very accomodating. the food in the resteraunt was very good. the snacks from the bar were terrible overcooked and deep fried.

  • idapalmas : Oslo, Norway
Stay away

There are so many better options for a resort hotel along this coast, pick one of the others! It is in the middle of tourist-land, nothing but resorts and adventure parks for miles. The place has what seems to be an old zoo, which contains of some very unhappy encaged animals such as jaguars, leopards, crocodile, and a very depressed monkey. That all seem miserable and in enclosures that are way too small. Have no idea why they have these animals in a beach resort??The hotel area is nice. The pools are large and clean, the area is cozy. But the rooms were not very well cleaned, it smelled like a mix of mold and insect repellent, and the sheets smelled horrible, moldy and old. But worst part - there were full of bed bugs. No lie!Staff is mostly friendly but not very effective. Check-in took about 45 mins and i have NO IDEA what took them so long. Checking out was same story. We were supposed to have a complementary wine to the room, which we had to ask for twice. The wifi code was wrong, and we had to go back for a new one. One after another, there were a lot of these very small, but very annoying issues that we dont want to have to deal with on holiday. Beach is quite a distance from the hotel, and noisy and super duper touristy, with bars and dive clubs and what have you.All in all, we eneded up leaving one day early and got out, the place gave us a bad vibe, and we were absolutely not impressed by Bel Air. With all the other options among resorts, go to another one!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

All Inclusive

  • A la carte dining and premium brand drinks (during scheduled hours of operation)
  • Mini-bar (beer, soda & water, re-stocked daily)
  • Snacks and drinks at the pool and beach area
  • Welcome glass of sparkling wine
  • Early bird breakfast at the lobby
  • Afternoon tea time at the lobby with coffee and tea with pastries
  • Daily turn down service
  • Petit fours
  • Beach club with transfers every 30 minutes
  • Complimentary Wi-Fi available in all rooms, and public areas
  • Access to 3 cenotes on property, home to a family of manatees. The hotel offers free activities in the cenotes for the guests including: snorkeling, kayaking and scuba diving. Assisted by professional guides for your care and safety.

European Plan

This meal plan is only available for stays based on 21 nights, 28 nights and 35 nights which includes the following amenities and services:

  • Welcome glass of sparkling wine upon check-in
  • Early bird breakfast from 6:00 a.m. - 7:00 a.m. at hotel's restaurant
  • Daily tea time served with coffee, tea and pastries
  • Daily sunset corner served at front terrace with a glass of sparkling wine
  • Nightly turn down service
  • Petit fours
  • Complimentary Wi-Fi in public areas and rooms
  • Food and beverage 15% discount
  • 20% discount on spa treatments
  • 144 bungalow style rooms in 2 storey buildings
  • 3 a la carte restaurants
  • 2 bars
  • 3 pools, including children's pool
  • Beach club (nearby), transfers included
  • Free Wi-Fi
  • 24 hr room service (fee)
  • Fitness facilities
  • Gift shop
  • Spa (fee)
  • Fitness facilities
  • Beauty salon
  • Currency exchange
  • ATM
  • Doctor on call 24 hrs.
  • Car rental
  • Laundry services

Deluxe Room 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board

Deluxe Palapa 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board


Palm Terrace Restaurant

Style - à la carte for breakfast, lunch and dinner

Cuisine - International Fusion

Dolce Mexico Restaurant

Style - à la carte for dinner

Cuisine - Mex-Italian Fusion

Sushi & Martini Bar

Style - à la carte for dinner

Cuisine - Japanese


Shipwreck Island Bar & Grill


Nautical Bar

Pool bar

Child Policy (All Inclusive Plan)

  • Children (0 - 6 years old) stay & eat free
  • Children (7 - 12 years old) pay special rates
  • Teens | Juniors (13 - 17 years old) pay special rates

 Child Policy (European Plan)

  • Two children from 0 - 12 years old are free when sharing room with adults on existing bedding. Juniors from 13 years old are considered as an extra person with additional charge sharing room with adults.

For the Kids - Kids Club for ages 4-11 and Children's pool. Babysitting available for a fee.


  • Massage
  • Hydrotherapy
  • Reflexology
  • Temazcal (Mayan steam treatment)
  • Beauty salon

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Bel Air Collection Xpu Ha Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Bel Air Collection Xpu Ha Riviera Maya
Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.