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Bel Air Collection Xpu Ha Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Eco tourism style hotel with not much of a beach, more of a lagoon setting. Waterslide for the kids. Good food and services. Good feedback from clients.


Overview

A natural paradise and a delight for those interested in ecology and adventure. Surrounded by the sparkling turquoise of the Caribbean and gorgeous tropical vegetation, this popular resort is situated near to one of the most beautiful beaches in the Mexican Caribbean.

Location: 60 min from the airport and 90 minutes from downtown Cancun.


Highlights
  • Lush vegetation, cenotes, rivers, eco trails and an animal sanctuary throughout the grounds
  • Kids' splash park and waterslide as well as supervised activities for kids
  • Rooms feature Jacuzzi tubs and balcony with hammock, as well as some with palapa roofs
  • 10 minutes from archaeological ruins at Tulum
  • Awarded TripAdvisor Certificate of Excellence

tripadvisor Traveler Reviews
  • Kristin S : Saskatoon, Canada
Amazing Resort!!!

This was my third time in Mexico, first time at this resort and I absolutely loved it! This resort is unique, not like the rest! If you’re looking for a big party resort, this place probably isn’t for you; however, there’s so much to do here and we still had a ton of fun! Part of the resort was damaged from a hurricane years ago; therefore, making the place much smaller with less people able to stay… really sad to see actually (you can only see the damage if you went looking for it past the fences). It’s not a 5 star resort so don’t expect anything fancy but don’t let that stop you from going! The place is kept very clean and the food was amazing! Our experience was so good, I just don’t see what people have to complain about!HECTOR: He is the best entertainment coordinator I have ever had the pleasure of meeting! So much fun, very nice, and welcoming! He gets to know people, likes to get everyone involved, but he’s not pushy! He made this resort so much fun! He works hard and you can tell he’s passionate about his job! I cannot say enough good things about him! Pool and Swim-up Bar: The pool was very nice and clean with a great swim up bar! Jesus was an amazing bartender! Lots of fun! He remembered the drinks we liked and when we were empty, he brought us a new one without even asking! The pool food was sooo good! Ate way too much of it! Yes, sometimes it took a while to come, but no longer than you would wait for at a restaurant! Some days there would be quite a few people at the pool, some days it would be very quiet – but they always played really good music and the bartenders were always ready with drinks for you!Rooms: The rooms were amazing and so unique! Loved the hut idea surrounded by jungle! Every room had big Jacuzzi tub, too! Very comfortable beds! The balconies were the best I’ve ever seen! HUGE, with a hammock, table, two chairs, and two laydown pool chairs. It was nice to have because one night it poured so we all sat on the balcony and played cards. We never had any issues with musty, smelly rooms either – which we’ve had at 5-star resorts.Entertainment: There was entertainment during the day at the pool, depending on how many people were there. Hector always made it fun. He also hosted the evening entertainment every night in the Lobby Bar. They had a fire show, dance show, lip sync battle, karaoke, movie trivia… they always finished the evening off with music till midnight. It’s not really advertised so you have to ask around what the entertainment is going to be but there was always something.Beach and Cenotes: They didn’t have a beach right on the resort but they had a 5 minute shuttle to a beach that had a bar and some snack food. The beach was okay, lots of chairs! The resort had three cenotes, in my opinion, much better than having a beach on the resort! You don’t get that anywhere else! Usually have to go on an excursion to see those! The one cenote was close to the pool and you could kayak and snorkel in, and if you’re lucky, see the manatees (mom, dad, and a baby). The other two were smaller and more hidden, you couldn’t swim in them but they were beautiful! If you are lucky, you’ll get a room that faces one of the cenotes with lots of turtles! Not sure if you need to pay more for that? Restaurant: Works a little different, you need to wait to be seated and you need to sign a receipt after you’ve eaten, but it’s just a way for them to keep track, if you’re all inclusive, you won’t be charged (it’s not so they have your signature to charge you for whatever they want, as I read from someone’s review). The food, so good! We always got our food fresh off the grill! Omelet for breakfast and for supper they had someone cooking beef, chicken, or fish fresh on the grill, and there’s never a line to wait! Get the steak or beef stir fry!! They have a menu too that you can order off of, but we personally didn’t enjoy the food on that as much, except the Imperial Shrimp was really good! And I can’t forget Raul!! Amazing waiter!! Worked so hard, kept bringing us new drinks to try, and was so happy and cheerful! They also have a Sushi Restaurant that we never checked out, but we heard good things.Mics.: You could rent bicycles, for free, to bike around the resort, which was very nice as the resort is quite large. I think the huts from 100-400 is the best spot to stay, right in the middle of the pool and lobby. We never felt like it was too much walking and we stayed in the 200s. The staff here is so amazing! Everyone works so hard at making your stay enjoyable! Best service we’ve ever had!Also, don’t complain about some staff not understanding English… you are in their country! Learn a few words! And if not, they can always still figure out what you’re wanting.The only complaint/request I have, is please let the leopards, alligators, and chimp go! I don’t support zoos so I don’t support this either. This resort has much to offer, it just doesn’t need this. Animals are not put on this earth for our entertainment and they deserve better than that. If you’re looking for something different, a little more low key, this place is for you!! Walk or bike around this resort and explore! There’s so much to see! I would definitely go again!Thank you Bel Air for such an amazing vacation!!

  • M4186WKlaurac : Madrid, Spain
Really good people!!

We were at Bel Air just for 4 days, but it was a very nice experience. Each person who worked there were extremely attentive and helpful. They helped us with everything they could, and they were always trying to improve our experience at Riviera Maya.

  • Stephanie M :
Average at best

After reading other reviews on here and given the inexpensiveness of the resort, we still decided to give it a try. The place has a lot of character and the ability to be really nice, however, it is very run down. Service is not great. We had a safe in our room which quit working after entering 1 wrong number accidentally. It took a long time to get security/maintenance to come fix it. They were unable to, so they removed it from the wall and despite our continued prompting, it still took 2 days for them to bring it back. It still didn't work. Fairly certain that staff members stole chocolate from our room. Breakfast doesn't start till 9 so if you want coffee before make sure you have enough in your room. They do have a continental type set up in the lobby from 6:30-8 but only 1 carafe of coffee. Food is average at best. Staff was friendly and some very helpful. They speak very little English. Not much in the way of entertainment. The cenote is very nice. Highly recommend canoeing or snorkeling over there. Having Jaguars, alligators and a chimp at the resort was kind of cool. Lots of little things contributed to an "average" experience.

  • Frank S : Vancouver, Canada
Poor conditions, terrible food, animals either gone or kept in very poor conditions it was so

We used our families time share. I have never been so disappointed with a resort. It is nothing like why you see on the internet. Everything is a distance to get to on the grounds they try to hold cart you around but it is still frustrating. No beach access and no desire to take shuttle to one. Any necessities are a cab ride to which they charge a ridiculous amount for. The first night my daughter and friend were terribly sick from the food. And it was pizza. The air conditioning did not work and they did not seem to be bothered to fix it. There are a few animals that are kept in terrible condions. Heart wrenching, the r3st of the rest is dilapidated and there is no evening entertainment which is terrible seeing you are totally isolated from anything that isn't a 30 minute cab ride. If you are not all inclusive they want 148 US dollars per day including small children for inedible food. I spoke with the few guests that were around the pool area and everyone had the same reviews. I would never stay here or recommend to anyone. This resort should be closed down.

  • nancymN9022BM : Eveleth, Minnesota
Bel Aire: a wonderful experience

THis was my 5th time staying at the Bel Air. I like it for the luxurious rusticness of the place: hot tub in the room, jungle just off the lovely deck; beautiful pool with swim up pool bar or long stretches of beautiful sand beach. The staff was always kind, thoughtful, helpful and Fun! Comfy bed, great shower, relaxing deck with hammock, chairs and loungers. I enjoyed the beautiful Kisscadees, Mexican Jays, turkeys and other birds. I was amused by the naughty coatimundis that stole my Pringles and knocked over my beer. Bold little buggers. I had a great stay!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

All Inclusive

  • A la carte dining and premium brand drinks (during scheduled hours of operation)
  • Mini-bar (beer, soda & water, re-stocked daily)
  • Snacks and drinks at the pool and beach area
  • Welcome glass of sparkling wine
  • Early bird breakfast at the lobby
  • Afternoon tea time at the lobby with coffee and tea with pastries
  • Daily turn down service
  • Petit fours
  • Beach club with transfers every 30 minutes
  • Complimentary Wi-Fi available in all rooms, and public areas
  • Access to 3 cenotes on property, home to a family of manatees. The hotel offers free activities in the cenotes for the guests including: snorkeling, kayaking and scuba diving. Assisted by professional guides for your care and safety.

European Plan

This meal plan is only available for stays based on 21 nights, 28 nights and 35 nights which includes the following amenities and services:

  • Welcome glass of sparkling wine upon check-in
  • Early bird breakfast from 6:00 a.m. - 7:00 a.m. at hotel's restaurant
  • Daily tea time served with coffee, tea and pastries
  • Daily sunset corner served at front terrace with a glass of sparkling wine
  • Nightly turn down service
  • Petit fours
  • Complimentary Wi-Fi in public areas and rooms
  • Food and beverage 15% discount
  • 20% discount on spa treatments
  • 144 bungalow style rooms in 2 storey buildings
  • 3 a la carte restaurants
  • 2 bars
  • 3 pools, including children's pool
  • Beach club (nearby), transfers included
  • Free Wi-Fi
  • 24 hr room service (fee)
  • Fitness facilities
  • Gift shop
  • Spa (fee)
  • Fitness facilities
  • Beauty salon
  • Currency exchange
  • ATM
  • Doctor on call 24 hrs.
  • Car rental
  • Laundry services

Deluxe Room 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board

Deluxe Palapa 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board

Restaurants

Palm Terrace Restaurant

Style - à la carte for breakfast, lunch and dinner

Cuisine - International Fusion

Dolce Mexico Restaurant

Style - à la carte for dinner

Cuisine - Mex-Italian Fusion

Sushi & Martini Bar

Style - à la carte for dinner

Cuisine - Japanese

Bars

Shipwreck Island Bar & Grill

Snacks

Nautical Bar

Pool bar

Child Policy (All Inclusive Plan)

  • Children (0 - 6 years old) stay & eat free
  • Children (7 - 12 years old) pay special rates
  • Teens | Juniors (13 - 17 years old) pay special rates

 Child Policy (European Plan)

  • Two children from 0 - 12 years old are free when sharing room with adults on existing bedding. Juniors from 13 years old are considered as an extra person with additional charge sharing room with adults.

For the Kids - Kids Club for ages 4-11 and Children's pool. Babysitting available for a fee.

Treatments

  • Massage
  • Hydrotherapy
  • Reflexology
  • Temazcal (Mayan steam treatment)
  • Beauty salon

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Bel Air Collection Xpu Ha Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Bel Air Collection Xpu Ha Riviera Maya
Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.