Bel Air Collection Xpu Ha Riviera Maya

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Our Opinion

Eco tourism style hotel with not much of a beach, more of a lagoon setting. Waterslide for the kids. Good food and services. Good feedback from clients.


Overview

A natural paradise and a delight for those interested in ecology and adventure. Surrounded by the sparkling turquoise of the Caribbean and gorgeous tropical vegetation, this popular resort is situated near to one of the most beautiful beaches in the Mexican Caribbean.

Location: 60 min from the airport and 90 minutes from downtown Cancun.


Highlights
  • Lush vegetation, cenotes, rivers, eco trails and an animal sanctuary throughout the grounds
  • Kids' splash park and waterslide as well as supervised activities for kids
  • Rooms feature Jacuzzi tubs and balcony with hammock, as well as some with palapa roofs
  • 10 minutes from archaeological ruins at Tulum
  • Awarded TripAdvisor Certificate of Excellence

tripadvisor Traveler Reviews
  • Sarah V :
Resort to myself

I picked this resort for my first solo trip as I didn't want the over manicured "bleached " type resort I've been to before. I loved that nature was allowed to thrive around the resort, animals ran wild around the resort (coatis, racoon, birds, iguanas etc.) The view from my balcony was a jungle oasis. The staff in the restaurant and pool area were very lovely! They went out of their way to make me feel welcome and taken care of, (especially Alicia and Esperanza at the hostest stand and my daily breakfast/lunch server Gernao) The buffet was very typical American style food (although that's likely because tourists complain when things are out of their comfort zone) I like that I could order more authentic foods off the menu to supplement the buffet food.My room was great. Jucuzzi was clean and very hot water as I like it. Maids were very kind and did a great job. I loved that I was basically in a tree house instead of a boring typical hotel.The biggest dissapointment was the lack of ocean access on the resort. There is a sand beach but no ocean swimming. Thankfully the shuttle goes to the beach 5min away every 30mins but I was just surprised by the lack of access on the resort. Although this probably helped in the resort being calm and quiet when I stayed for pool side days.If you're looking for the typical all inclusive resort stay where everything is over manicured then this probably isn't the right place for you. If you want low key, relaxed, clean, nature, friendly staff and easy access to outside adventures this is the place for you.

  • Sitipiti : Samsun, Turkey
Ok, but only because of the friendly staff

We stayed for 10 days between the end of November and December. The greeting at the front desk was pleasant. The front desk manager explained us the amenities, the area, available services and so on. When you first arrive at the hotel, you have to cross the security office and the gate. The security will ask the name and will check the details. I was disappointed, that the security was not offering to wait there, until somebody arrives with a buggy (available at the hotel) to pick up the heavy luggage and drive it to the front desk. In general the room was ok, but decoration was really bad. The place was old and worn out. Plants were missing. And the humidity was very very high. You would not feel very comfortable and warm. The room service was very nice. Most of the time, our bed was decorated with nice handmade figures (swans, elephant, dogs) out of towels. But unfortunately at the same time, hand towels were missing most of the time. Our room had a yakuzi. The bath was ok, clean but sometimes, water was not warm respectively took very long until it became hot. We did not book all inlusive. They brought mineral water every day. At the checkout process they wanted to charge for the water. Ridiculous, never heard about that in any other hotel. I protested heavily until the charges were dropped off.Coffee was complementary. Every day the coffee powder and sugar was refilled. We liked the hammock outside at the patio/veranda, which is available for the own use. Sometimes you can observe different sweet animals outside in front of your patio (e.g. racoons). Every day in the evening, room service brought complimentary cookies. But in one case, room service entered the room without knocking, this is a no-go. What if a guest is naked at the time???There were not all animals as written in the description. But this is ok with us, as we did not book a zoo :D but we saw a crocodile, which of course was in captivity. What we did not like, that most of the time, we had to wait for the buggies a long time, before we were picked up from the lobby to our rooms or to other areas, as the distances are long to walk. The food at the restaurants were really bad and lacked creativity and quality and were most of the time like a bad joke and to the worst, most of the food was not available. At least here they could have done more, to make up for the worn out hotel.What we really liked, was the hourly offered shuttle to the designated beautiful sand beach & friendly staff

  • fannyb958 : Calgary, Canada
Bad shape, deteriorated hotel!!

Although the staff strives to be kind and helpful, the amenities and services of the hotel were so deteriorated that was impossible to have a good stay. They do NOT have a front beach, therefore they have to take you in a shuttle back and forth to a close by beach. Terrible!!

  • spiderehlers : Charlotte, Michigan
Vacation with family

We checked in late on a Friday night. We had a little trouble getting our room location adjusted, we had 2 rooms reserved. The staff was great in getting us to the rooms and helping with the luggage. Be prepared to walk a lot to get to the restaurant and pool area. We had one bad experience in getting back from the pool with heavy pool bags as a shuttle cart never showed up to take us back to our rooms. The resort is definitely in a jungle area. We mainly used this as a starting location to other locations. The beach location was excellent with great service with on time shuttle. Highly recommend going to the common beach. BelAir has a nice location and great service there. The restaurant offers great service and good food a classy restaurant and the prices are very reasonable. We did go to the snorkeling and kayaking cenote which was very nice. The pool is huge 1/4 mile long but we did not use it as we choose to go to the beach. I would stay here again as it is very conveniently located location to the top area attractions. You will need to ask every day what is going on that day for activities as they do not promote their activities as they should.

  • Jennifer W : Toronto, Canada
The Good, The Bad and the Ugly at Bel Air Xpu Ha

There is much to talk about at the Bel Air Collection Riviera Maya Xpu Ha. We stayed 2 nights at this jungle hotel that has some great things going for it and some really awful ones. Nestled in the jungle along winding paths are separate bungalows with one room on top and one on the bottom. They all have king beds and hot tubs. While not huge or up to date they are comfortable and clean. The hotel was hit hard in the 2012 hurricane and lost its beach front and almost half the resort. It seems it has never recovered and is running with a skeleton staff and deliberately under capacity. The good part about that is that it is very quiet and virtually empty, which feels a bit weird walking through big buildings and down winding lanes alone, but could be great if that is what you are after. There are many secret paths to uncover with some truley beautiful natural experiences. For this reason I have separated my review into the Good, the Bad and the Ugly. If Bel Air put some money into updating this place it could be really great, but at the moment it is struggling between being something totally unique in a sea of cookie cutter all-inclusives and something that is dying a slow painful death.THE GOOD- Beautiful fresh water, crystal clear large pond with Manatees. You can swim and kayak for free. We went twice but didn’t see them. It is a magical place.- 2 swimmable small cenotes as well. - Cool ruins of half of the hotel destroyed in the hurricane in 2012. They try and hide it and discourage going to look, but to us it was something to see.- Clean bathrooms, restaurant and rooms are very clean. The upper rooms are much nicer with vaulted thatched ceilings and more windows. Room 909 and 911 look out over a small pond with turtles.- Wildlife - lots of birds, coati, turtles, raccoons, iguanas, couple of crocodiles, manatees, 1 friendly Siamese cat.- Staff are all friendly and helpful, some will even give you good deals in exchange for a better tip.- Cheap draft beer. - Once at the beach the little strip that the Bel Air has is nice, always has a lounge chair and there are drinks you can charge to your room. - Beach eats are good. Not the hotel eats which are brought down from the hotel and kept in trays, but just beside the Bel Air beach is a restaurant called El Restaurante La Playa Xpu-Ha . Great fish tacos.- Swimming at the beach is great. It’s busy, but the waves are low and not a lot of rocks. Soft sand. Good for kids.- At the hotel there is a fun swimming area for kids. Probably kids under 8 would get a few days of amusement out of it. - They made a real effort to make the place Christmasy, if that matters to you.THE BAD- Decor from the late 80’s and not in a good way. - Food in general. Don’t buy the inclusive at $148 USD it’s not worth it. The buffet is cheaper than that and gives you some fresh options, not many, but some.- Lower rooms - dark, stucco everywhere, damp, like your parents basement in the 60’s. It really is not a romantic place. I bet the uppers feel much different. We booked one of those, really regretting not making a fuss on the first day when we didn’t get it.- Not enough hot water to fill the tub.- 10 minutes drive to the beach from the lobby. They are rarely on schedule and our first trip our guy stopped for gas. It took us 30 minutes to get there.- The hotel used to have a zoo, thank goodness no more, but the creepy empty enclosures are falling apart, haunted by their departed residents. They really should take them down. Only the crocodiles remain. The first day we saw them there was a baby...we didn’t see the baby again...- Apparently you can borrow bikes for free to get around. We never saw any that were available.THE UGLY- Sushi restaurant that serves no fresh fish. They really must stop calling it “sushi” as it is anything but. I ordered the tuna “sashimi” told they only had salmon. I thought, great, I prefer salmon, my surprise was that it was smoked salmon. I’m a Canadian, I know smoked salmon when I eat it. Yikes. If you are going to serve sushi, make it, if you can no longer maintain it, call it something else. - The wine is watered down and awful.- The insistent music...EVERYWHERE...the beach, at dinner, the cenotes, they even blare it in the manatee pond dock. It ranges between easy listening hits of every American song from the 80’s to mind numbing house dance mixes. It’s truly awful and they should stop it. There was mostly families there and I’m pretty sure dance/house music is not what’s on chosen playlists.- The rooms are very clean but at the expense of the smell. Wow, very powerful Lysol smell that you must air out or it will give you a headache.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature

All Inclusive

  • A la carte dining and premium brand drinks (during scheduled hours of operation)
  • Mini-bar (beer, soda & water, restocked daily)
  • Snacks and drinks at the pool and beach area
  • Welcome glass of sparkling wine
  • Early bird breakfast at the lobby
  • Afternoon tea time at the lobby with coffee and tea with pastries
  • Daily turn down service
  • Petit fours
  • Beach club with transfers every 30 minutes
  • Complimentary Wi-Fi available in all rooms, and public areas
  • Access to 3 cenotes on property, home to a family of manatees. The hotel offers free activities in the cenotes for the guests including: snorkeling, kayaking, and scuba diving. Assisted by professional guides for your care and safety.

European Plan

This meal plan is only available for stays based on 21 nights, 28 nights and 35 nights which includes the following amenities and services:

  • Welcome glass of sparkling wine upon check-in
  • Early bird breakfast from 6:00 a.m. - 7:00 a.m. at hotel's restaurant
  • Daily tea time served with coffee, tea and pastries
  • Daily sunset corner served at front terrace with a glass of sparkling wine
  • Nightly turn down service
  • Petit fours
  • Complimentary Wi-Fi in public areas and rooms
  • Food and beverage 15% discount
  • 20% discount on spa treatments
  • 144 bungalow style rooms in 2 storey buildings
  • 3 a la carte restaurants
  • 2 bars
  • 3 pools, including children's pool
  • Beach club (nearby), transfers included
  • Free Wi-Fi
  • 24 hr room service (fee)
  • Fitness facilities
  • Gift shop
  • Spa (fee)
  • Fitness facilities
  • Beauty salon
  • Currency exchange
  • ATM
  • Doctor on call 24 hrs.
  • Car rental
  • Laundry services

Deluxe Room 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board

Deluxe Palapa 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board

Restaurants

Palm Terrace Restaurant

  • Style - à la carte for breakfast, lunch and dinner
  • Cuisine - International Fusion

Dolce Mexico Restaurant

  • Style - à la carte for dinner
  • Cuisine - Mex-Italian Fusion

Sushi & Martini Bar

  • Style - à la carte for dinner
  • Cuisine - Japanese

Bars

  • Shipwreck Island Bar & Grill
  • Nautical pool bar

Child Policy (All Inclusive Plan)

  • Children (0 - 6 years old) stay & eat free
  • Children (7 - 12 years old) pay special rates
  • Teens | Juniors (13 - 17 years old) pay special rates

 Child Policy (European Plan)

  • Two children from 0 - 12 years old are free when sharing room with adults on existing bedding. Juniors from 13 years old are considered as an extra person with additional charge sharing room with adults.

For the Kids - Kids Club for ages 4-11 and Children's pool. Babysitting available for a fee.

Treatments

  • Massage
  • Hydrotherapy
  • Reflexology
  • Temazcal (Mayan steam treatment)
  • Beauty salon

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Bel Air Collection Xpu Ha Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Bel Air Collection Xpu Ha Riviera Maya
Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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