Bel Air Collection Xpu Ha Riviera Maya

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
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  • Bonus
Our Opinion

Eco tourism style hotel with not much of a beach, more of a lagoon setting. Waterslide for the kids. Good food and services. Good feedback from clients.


Overview

A natural paradise and a delight for those interested in ecology and adventure. Surrounded by the sparkling turquoise of the Caribbean and gorgeous tropical vegetation, this popular resort is situated near to one of the most beautiful beaches in the Mexican Caribbean.

Location: 60 min from the airport and 90 minutes from downtown Cancun.


Highlights
  • Lush vegetation, cenotes, rivers, eco trails and an animal sanctuary throughout the grounds
  • Kids' splash park and waterslide as well as supervised activities for kids
  • Rooms feature Jacuzzi tubs and balcony with hammock, as well as some with palapa roofs
  • 10 minutes from archaeological ruins at Tulum
  • Awarded TripAdvisor Certificate of Excellence

tripadvisor Traveler Reviews
  • Steffen R :
Great Stay

We really enjoyed our stay at Bel Air Xpu Ha. It really is a special hotel you don't find everywhere in the area of a former zoo. For us, this hotel had everything we needed. The personal and service was always there for us.Above all, Abigail made this stay so special for us!! She always found the right way to motivate us and her entertainment program was awesome. We will never forget and even went back home as bachata dancers. Thank you!Bests,Steffen

  • lamugne : Barcelona, Spain
Wouldn't recommend

Many failures that I won't waste my time writing about. They need to improve massively their logistics and food quality. Among other things that I can't be bothered to write about. Very dissapointed in general.

  • 128donnav : New York City, New York
Great service forgettable stay

Many things in my room were broken. Huge hole in the front door, broken faucet handle the bell boy fixed upon entering, ac couldn’t be adjusted because thermostat wasn’t working properly... it was either on super cold or off. Cracks in glass shelf in bathroom, towels were so old they appeared grayish. I waited over 30 minutes for a golf cart both days I was here and when I finally called reception they just told me people were checking in. This caused me to be late for work because reception was too far of a walk. Yet I saw like 20 I used golf carts that could be operated sitting in a lot, instead they only had one going for the entire resort. The curtain for my sliding glass door was broken. Should I keep going?

  • errhead73 : Eugene, Oregon
Royal Treatment and Natural Bliss

This is our second time at this resort, but the first time in four years. Last time we were here we were blown away by the excellent service and friendly staff. We were thrilled to discover that service has gotten even better. Throughout our stay we have been greeted by the most friendly staff of any hotel we have ever stayed with, and have been treated like kings and queens. Juan made our check-in very easy and enjoyable after a long day on the road, and made sure that we got a great room. At the restaurant, Adrian, the head waiter, made us feel like family from the moment we sat down that first evening. Over the five days at the resort we received exceptional service at the restaurant at the hands of Cheyen, the hostess with a big smile and sunny personality, Yuri, Simon, Lazaro, Manuel, Giermo, and Ochoa, the always attentive and friendly wait staff, and Francisco and Alex, providing wonderful drinks at the restaurant and pool bars.  The restaurant staff also conspired to provide our friends and us with a very special dinner on one night, and a special lunch the next day. Our housekeeper, Gloria, provided exceptional service as well, providing special touches with towel art and flowers on our bed every day, as well as a handwritten note to welcome us after she made up our room for the first time. My wife received an amazing relaxation massage at the hands of Rosalba and we both received a terrific therapeutic massage from Anabel. This resort is still our favorite resort that we have been to, and we will be back again. If you are expecting glitz and glamour, this is not the place for you. This is a very natural resort, and is generally quiet and slow-paced. It is perfect if you love nature, and don't like the crowds.  Our only disappointment with the resort is that they moved the animals that were being rehabilitated here to another location.  That was a really neat feature of the resort last time we were here. That being said, they determined that it was best for the animals, so we support their decision. We also didn't care for the Sushi rolls at the Sushi bar. All of the Sushi rolls were made with cream cheese, and that is not to our taste. However the dynamite balls and chocolate martinis at the Sushi bar were amazing.

  • carriel117 : Hershey, Pennsylvania
Not what it was suppose to be

The resort looks nothing like the photos on the website and I always do my research before chooses a place to stay. First the beach is tiny and there is no swimming allowed due to all the rocks and coral. U have to take a shuttle to a private beach . There is one restaurant on the property. For breakfast and lunch it's called one name and for dinner they switch the name but it's all in the same building. The bar is only open til 12am and there are very minimal liquor choices. The two nights we were at the bar we were the only people there. It was kind of creepy, it seemed like a deserted resort not many people around. Felt like there were more staff than vacationers. I wouldn't recommend this resort to anyone. I was very disappointed and didn't have the vacation I was looking forward to.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature

All Inclusive

  • A la carte dining and premium brand drinks (during scheduled hours of operation)
  • Mini-bar (beer, soda & water, restocked daily)
  • Snacks and drinks at the pool and beach area
  • Welcome glass of sparkling wine
  • Early bird breakfast at the lobby
  • Afternoon tea time at the lobby with coffee and tea with pastries
  • Daily turn down service
  • Petit fours
  • Beach club with transfers every 30 minutes
  • Complimentary Wi-Fi available in all rooms, and public areas
  • Access to 3 cenotes on property, home to a family of manatees. The hotel offers free activities in the cenotes for the guests including: snorkeling, kayaking, and scuba diving. Assisted by professional guides for your care and safety.

European Plan

This meal plan is only available for stays based on 21 nights, 28 nights and 35 nights which includes the following amenities and services:

  • Welcome glass of sparkling wine upon check-in
  • Early bird breakfast from 6:00 a.m. - 7:00 a.m. at hotel's restaurant
  • Daily tea time served with coffee, tea and pastries
  • Daily sunset corner served at front terrace with a glass of sparkling wine
  • Nightly turn down service
  • Petit fours
  • Complimentary Wi-Fi in public areas and rooms
  • Food and beverage 15% discount
  • 20% discount on spa treatments
  • 144 bungalow style rooms in 2 storey buildings
  • 3 a la carte restaurants
  • 2 bars
  • 3 pools, including children's pool
  • Beach club (nearby), transfers included
  • Free Wi-Fi
  • 24 hr room service (fee)
  • Fitness facilities
  • Gift shop
  • Spa (fee)
  • Fitness facilities
  • Beauty salon
  • Currency exchange
  • ATM
  • Doctor on call 24 hrs.
  • Car rental
  • Laundry services

Deluxe Room 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board

Deluxe Palapa 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board

Restaurants

Palm Terrace Restaurant

  • Style - à la carte for breakfast, lunch and dinner
  • Cuisine - International Fusion

Dolce Mexico Restaurant

  • Style - à la carte for dinner
  • Cuisine - Mex-Italian Fusion

Sushi & Martini Bar

  • Style - à la carte for dinner
  • Cuisine - Japanese

Bars

  • Shipwreck Island Bar & Grill
  • Nautical pool bar

Child Policy (All Inclusive Plan)

  • Children (0 - 6 years old) stay & eat free
  • Children (7 - 12 years old) pay special rates
  • Teens | Juniors (13 - 17 years old) pay special rates

 Child Policy (European Plan)

  • Two children from 0 - 12 years old are free when sharing room with adults on existing bedding. Juniors from 13 years old are considered as an extra person with additional charge sharing room with adults.

For the Kids - Kids Club for ages 4-11 and Children's pool. Babysitting available for a fee.

Treatments

  • Massage
  • Hydrotherapy
  • Reflexology
  • Temazcal (Mayan steam treatment)
  • Beauty salon

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Bel Air Collection Xpu Ha Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Bel Air Collection Xpu Ha Riviera Maya
Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.