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Bel Air Collection Xpu Ha Riviera Maya

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Our Opinion

Eco tourism style hotel with not much of a beach, more of a lagoon setting. Waterslide for the kids. Good food and services. Good feedback from clients.


A natural paradise and a delight for those interested in ecology and adventure. Surrounded by the sparkling turquoise of the Caribbean and gorgeous tropical vegetation, this popular resort is situated near to one of the most beautiful beaches in the Mexican Caribbean.

Location: 60 min from the airport and 90 minutes from downtown Cancun.

  • Lush vegetation, cenotes, rivers, eco trails and an animal sanctuary throughout the grounds
  • Kids' splash park and waterslide as well as supervised activities for kids
  • Rooms feature Jacuzzi tubs and balcony with hammock, as well as some with palapa roofs
  • 10 minutes from archaeological ruins at Tulum
  • Awarded TripAdvisor Certificate of Excellence

tripadvisor Traveler Reviews
  • Jodi J :

Where do I begin?First the hotel, Bel Air:Before I came I read some of the reviews and I was a little worried. But now that I have actually experienced it, I understand the problem. SOME people want a 5 star hotel with all the amenities for the same cheap price as a local-style resort.NOT. GONNA .HAPPEN. But whatever, if you are looking for a ritzy, full amenity, New-York style suite in the middle of the Mayan Riviera, this is NOT your place. If you are looking for an affordable stay and more for your dollar with a more authentic style, wildlife and experience... you will LOVE THIS RESORT. We found it charming. We fell in love with the property, the wildlife, the people, the on-property cenote and the experience in general. Our room was clean, the housekeeping was honest and dependable. The staff was kind and courteous and went out of their way to make us feel like friends rather than guests. Was the room remodeled yesterday with brand new marble tubs and golden plated faucets? No. Did we give two hoots? No. It was adorable with the tile motif and the Jacuzzi. My husband and/or I spent every night in that thing. The food... well it was amazing. But, rather than trying to get Italian or American cuisine, which I could get every other night of the week in my own city... I opted for their specials which were local dishes, or I ordered a local dish of the menu. I LOVED IT! Honestly, it was some of the best food I've ever had. So, again, if you are there to experience the local culture and enjoy the culture of the Mayan Riviera rather than trying to be Paris Hilton eating caviar, you'll love this place. The area was gorgeous. Seriously. The Cacun hotel district is overrated and this area is truly where it's at for people who crave a little privacy, some space, and some personalized service and some local flavor. The beaches, the cenotes and lagoons in this area are world class. We loved every minute of every day while were there. Yet, others having basically the same experience complained about this or that little detail. Go figure. Some people need Waldorf style amenities to feel like they are having a good time. I get that, I just don't understand it. Happy, adventure seekers are a different breed, I guess. The property had coatimundi (coati to the locals), raccoons, iguanas- huge ones all over the place, peccary, crocodiles (in an enclosure), manatees, geckos, lizards and hilarious birds that cracked us up with their chattering. All over the expansive property. We walked everywhere just so we could hang out with all the natural wildlife running around there. What a TREAT!Finally, the staff. I hope I can remember them all, because we became quite fond of them all. So many laughs, so many great cocktails, so many great meals, so many great suggestions on where to visit in the area. They were my friends:Francisco, Adrianne, Patricia, the lady manager at the restaurant whose name I forgot but whose sense of humor I will NOT forget, Eliver (the best bartender in the world), Jesus, Simon, Victor, Giovanni, the security staff, the housekeeping, and all the other team members who made our stay a memory of a lifetime. We didn't even use the kid's club or the kid's pool or the beach club... so that's a whole bunch of other stuff that was available. One last word, I shopped at a little strip by Akumal, and also in Playa Del Carmen. I got most of my souvenirs purchased there. THEN, I went to the Cancun Hotel District before we caught the plane. 15 minutes into the flea market and I wanted to kill somebody. NO amount of Tequila can make those obnoxious vendors tolerable. God it was awful. I wanted to stage my own death so they would leave me alone, blood-sucking leeches. So yeah, that's about it. I hope this helps. My husband and I went this time, and celebrated our 16 years of marriage, and a second honeymoon but we are booking our next vacay there with our kids and family friend. We know it will be a good time!

  • Toni H :
Husbands surprise birthday vacation

The main reason I picked this resort was because of the outdoors jungle like experience and the onsite zoo.. I was very disappointed to find out that the animals had been removed.. I understand the reason they were removed, but still a disappointment. I also agree that the empty animal cages were a bit of an eye sore and disappointed about the onsite beach access. And think that a shuttle for guess wanting to see sights would make for a much better experience.. Our experience going into town was not a good experience. With the negatives out of the way everthing else was wonderful... We loved the seclusion and the jungle feel. The wildlife that live on the resort made it even better. The Cenotes were amazing as both as a view from our deck as well as the snorkling. They staff was all very attentive, never had to wait on cart transport more then a few minutes... However I would have to say the best experience came from the restaurant staff... (Spent a lot of time in restaurant thru out day) although everyone was always so cheerful and attentive on making sure we had every thing we needed. There were a few that always went above and beyond.From the hostess that held the door as you entered and/or exited and always making sure your seat placement with the restaurant was acceptable. To the wait staff (Jesus Pina) that never let your drink glass go empty and always made sure you had more than enough to eat. But I will have to say that one person that truly went above and beyond and treated us like family was adrian huratado bustamante... His dedication to his job and to our experience at the resort is what makes the negitives from above not even matter. I have told all of my family and friends about this young mans hard work at making sure we had a experience that he will be the reason that we will come back. Tommie and Toni HefnerEdinburg Va.

  • Stefon T : St. Petersburg, Florida
Needs updating

wrote a review prior to leaving but I will comment again here. As an owner with Bel Air Collections I would say the the first and foremost asset are your employees. We were treated with the greatest respect and professional regard. I would like to first recognize our waiter from the restaurant Jesus Arturo Marquez Pina. He was excellent. First was his reception of us the first night. He was respectful welcoming and sought to provide us with top service. He did not request a tip but was most gracious. At the end of my stay I took good care of him as I did other employees. Please see about promoting him to a supervisor or head waiter. Also in the restaurant was the sweetest most joyful young lady, Lupita. She was an absolute joy the entire week, her smile and kindness was so appreciated.The employee that truly made our vacation a joy was Lazaro Rosales of (animacion). He along with Hector truly provided a great spirit of enjoyment. From assisting with Bicycling to water sports and pool activities to the enjoyable nights in the Lobby Bar. Lazaro has a true selfless heart and gives what he can of himself to see to it that all guests are Happy. I would encourage you to give him greater responsibility in his area, he does great work.I believe we've only had Bel Air Riviera Maya a short time. I would imagine 30 years ago it was a wonderful place. With all the empty animal pins and cages it gives a feeling of having been abandoned. This is the first impression as you go through the property. A high priority would be to remove these eye sores. In addition as you are aware is the maintenance. From a dirty pool, to broken air-conditioning in your sushi restaurant. Not to mention the carts that are worn and rusted. Black mold on stone throughout the pool area.Updating and remodeling your restaurants and pool area. One banister with caution tape because it is a hazard to fall off the bridge. Much is needed and you would do well to reward well your employees. Let them keep full tips, they are your connection to our guests. They will keep the lower middle class customer coming. Improved facilities with an indoor gym that is spacious and modern, your spa is so hidden I never saw it. Got massage in playa del Carmen. Offer the option of female and male massage therapists. The area where your tiger cages once were and the other area around it would make perfect spot for new athletic facility and spa. Current spa area maybe a Business Center. Promote your surrounding area, there is a quaint small village nearby, shopping and ATM machines. Provide transport to the small town with dolphins and restaurants on a river. People want variety. We spent mostly at BelAir but also went into town Get an ATM on grounds, we were told to go the Playa el Carmen to get cash. Terrible and inconvenient My thought and observations. Please personally thank employees mentioned acknowledge their work.

  • birdypie21 : Martinsburg, West Virginia
Wonderful Experience

Even though the animals are no longer there, the experience was amazing. It was really cool to walk through the jungle paths to get around the grounds, and the staff was amazing! The beach was great - although you can't swim in the water because of the rocks.

  • T1281LLdennisr : South San Francisco, California
You guys need a better liquor selection

I was highly disappointed in your liquor selection. No Hennessey, Remi Martin, crown royal, patron😣. I wasn't too sure of the other drinks do to the liquor situation in Cancun. Besides that , a good experience I did have. Thank you

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

All Inclusive

  • A la carte dining and premium brand drinks (during scheduled hours of operation)
  • Mini-bar (beer, soda & water, restocked daily)
  • Snacks and drinks at the pool and beach area
  • Welcome glass of sparkling wine
  • Early bird breakfast at the lobby
  • Afternoon tea time at the lobby with coffee and tea with pastries
  • Daily turn down service
  • Petit fours
  • Beach club with transfers every 30 minutes
  • Complimentary Wi-Fi available in all rooms, and public areas
  • Access to 3 cenotes on property, home to a family of manatees. The hotel offers free activities in the cenotes for the guests including: snorkeling, kayaking, and scuba diving. Assisted by professional guides for your care and safety.

European Plan

This meal plan is only available for stays based on 21 nights, 28 nights and 35 nights which includes the following amenities and services:

  • Welcome glass of sparkling wine upon check-in
  • Early bird breakfast from 6:00 a.m. - 7:00 a.m. at hotel's restaurant
  • Daily tea time served with coffee, tea and pastries
  • Daily sunset corner served at front terrace with a glass of sparkling wine
  • Nightly turn down service
  • Petit fours
  • Complimentary Wi-Fi in public areas and rooms
  • Food and beverage 15% discount
  • 20% discount on spa treatments
  • 144 bungalow style rooms in 2 storey buildings
  • 3 a la carte restaurants
  • 2 bars
  • 3 pools, including children's pool
  • Beach club (nearby), transfers included
  • Free Wi-Fi
  • 24 hr room service (fee)
  • Fitness facilities
  • Gift shop
  • Spa (fee)
  • Fitness facilities
  • Beauty salon
  • Currency exchange
  • ATM
  • Doctor on call 24 hrs.
  • Car rental
  • Laundry services

Deluxe Room 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board

Deluxe Palapa 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board


Palm Terrace Restaurant

  • Style - à la carte for breakfast, lunch and dinner
  • Cuisine - International Fusion

Dolce Mexico Restaurant

  • Style - à la carte for dinner
  • Cuisine - Mex-Italian Fusion

Sushi & Martini Bar

  • Style - à la carte for dinner
  • Cuisine - Japanese


  • Shipwreck Island Bar & Grill
  • Nautical pool bar

Child Policy (All Inclusive Plan)

  • Children (0 - 6 years old) stay & eat free
  • Children (7 - 12 years old) pay special rates
  • Teens | Juniors (13 - 17 years old) pay special rates

 Child Policy (European Plan)

  • Two children from 0 - 12 years old are free when sharing room with adults on existing bedding. Juniors from 13 years old are considered as an extra person with additional charge sharing room with adults.

For the Kids - Kids Club for ages 4-11 and Children's pool. Babysitting available for a fee.


  • Massage
  • Hydrotherapy
  • Reflexology
  • Temazcal (Mayan steam treatment)
  • Beauty salon

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Bel Air Collection Xpu Ha Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Bel Air Collection Xpu Ha Riviera Maya
Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.