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Bel Air Collection Xpu Ha Riviera Maya

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Eco tourism style hotel with not much of a beach, more of a lagoon setting. Waterslide for the kids. Good food and services. Good feedback from clients.


Overview

A natural paradise and a delight for those interested in ecology and adventure. Surrounded by the sparkling turquoise of the Caribbean and gorgeous tropical vegetation, this popular resort is situated near to one of the most beautiful beaches in the Mexican Caribbean.

Location: 60 min from the airport and 90 minutes from downtown Cancun.


Highlights
  • Lush vegetation, cenotes, rivers, eco trails and an animal sanctuary throughout the grounds
  • Kids' splash park and waterslide as well as supervised activities for kids
  • Rooms feature Jacuzzi tubs and balcony with hammock, as well as some with palapa roofs
  • 10 minutes from archaeological ruins at Tulum
  • Awarded TripAdvisor Certificate of Excellence

tripadvisor Traveler Reviews
  • laurapiedra2017 : Oklahoma City, Oklahoma
Peaceful and relaxing

This hotel is spread out so there is plenty of opportunity for exercise. The landscape is beautiful . The hotel is a little bit older but it has a lot of character. The pool was beautiful and clean. The rooms were clean and uncluttered. We loved the straw roof and the balcony with all of the blue birds in the trees. We had no problems with anything in the room. There was always hot water, and bottled water to make coffee in the coffee pot. The buffet was great and so was the bar. We went to the bar most nights and enjoyed popcorn and coctails. By far our favorite part was the staff. I am sad that I can't remember more of their names. There was a massage therapist named ANABEL that was awesome. I actually did not get a massage, because we had booked so many activities that there was literally no time. But one time when we were relaxing by the ocean, she came out and asked if she could give us a 'mini massage.' It was great. I would have loved to have gotten a whole massage if there had been time. She was so nice and talented. I did give her a little tip, I hope it was enough. There was an adorable girl in the main restaurant whose name I can't remember. We decided that she should marry our son (who was not with us) So every time she saw me, she joked , 'hola, suegra.' (hi, mother-in-law.) Every time we saw any staff members, they would shout, 'HOLA!' they were so friendly and fun. They got to know us and what we liked to eat and drink by the end of our vacation. Honestly we really enjoyed everything about our stay and will stay there again if we get the chance.

  • John L : Saint Paul
Remote but nice

I like their foods, show (fire show is impressive)some of the waiters do not know English.some are slow in proving drink not knowing martini'I wish their exchange rate follow the popular rate in airport which is 18 not 17.10pool or beach should be open early and close late (and remove the cost for lunch)lunch is not needed which can cut the cost

  • danfranmiles : Charlottetown, Canada
money well spent somewhere else

I have been to mexico many times but this was my girlfriends first experience. Im sorry i took her there. a big let down. food and drink were good, but the resort is on its way out. we learned that 2 hurricanes have ripped through the resort and left it like a zombie zoo Apocalypse. please bel air, re home your animals, they are sad and full of anxiety. let them be happy in a real zoo. all the exhibits are closed except for some aligators, leopards, and two chimps. i dont want to be to harsh in the review, but im very dissapointed with the one vacation a year i get. the staff are great mind you.

  • H4258ROpaula : Windsor, Canada
Relaxing and Beautiful!

This is a wonderful hotel if you are looking for a relaxing week in the sun! It is not a "party" hotel and does not have a huge night life or disco. For us, my family of four, including my 12 and 17 year old daughters it was perfect. We spent most days by the pool or the beach club down the street and absolutely loved it. The pool was clean and huge with tons of chairs. The pool bar was perfect and we loved spending our time getting drinks and talking to the waiters. We loved our super "Jesus" waiter and he made wonderful drinks. We did not love waiting for the van to come pick us up to go to the beach as this hotel does not have a beach on site. It was one downfall that I could overlook as the rest of the place was perfect. We never waited more then 15 minutes going and coming back we never waited at all. The food was not great at the beach club with only two choices and one being fish. I believe that could definitely be improved. The activities director, Hector, was absolutely awesome. We loved his personality and my kids thought he was great as well. Our favourite waiter was Raul, he had a fantastic personality and could speak English well. Some could not speak english at all. The food was decent and we did find that ordering off of the menu was the way to go. The buffet was fresh and good but it did get a little old by the end of the week. Breakfast could use a bit of an improvement. Thankfully the guy making omelettes was awesome. The only issue we had was our safe was not working properly on arrival. It was taken care of semi promptly. Our room was clean and we had hot water for most of the week. A couple times it ran out but it really wasn't a big deal. The beds were comfortable and the rooms are a decent size. I loved the balcony and the animals that were all over the park. We loved the cenote and kayaking in it. We were fortunate enough to get to see the manatees who live in it as well. All in all a wonderful vacation, staff for the most part were very friendly and always said "hola" everytime they saw you. Some of the staff would remember who we were and knew what we liked to drink and eat after a few days. Very personable. Some of the decor is dated and the grounds are clean but a bit older. I would definitely go back as it was one of the most relaxing vacations i have had in a long time!

  • Islafreediver : Isla Mujeres, Mexico
Another great stay at Bel Air Xpu Ha

Just returned from our most recent stay at Bel Air Xpu Ha and had a great time once again. I have to thank the manager, Geovanni, for helping slide the dates for us at the last minute due to blizzard delays that stranded us in Boston for a couple of extra days. The hotel was super helpful in adjusting the dates to support our travel. Jorge and Catarina in Reception did a great job seeing to our needs, and Daniel in Concierge was always on top of transportation, etc. Our room was spotless, comfortable, and everything worked well, including the Wi-Fi and a/c. Our cleaning lady, Yeymi, worked with us to clean early while we were out with our dog - yes, Xpu Ha is pet-friendly and we saw a few other dogs there during our stay. The hotel was nearly full and offered buffet-style dining in addition to ala carte ordering from the menus in the dining rooms. Manuel Mclean, head of food services is doing a fantastic job. Francisco and his staff, Ruvicel, Wiliam, Armando, Ramon, Carmen and Lupita, were just a few who did an excellent job for us; they were always aiming to please and ensured that our orders were just as we requested. It's readily apparent that management takes training of the staff seriously. The pool areas were always very clean with comfortable loungers, and there was plenty of shade to protect us from too much sun. The pool bar and the snack bar provided us with great service and a nice variety of food and drink. Thank you, Jessica, for your service, you were always there when I needed something. In the evenings, the Lobby Bar had family-friendly entertainment and Tomas made some great drinks and is super personable.We keep coming back to Xpu Ha for the peace and quiet, the beautiful gardens, and the friendly staff. It's a great atmosphere and they all want you to have a great time. While we didn't take advantage of any of the nearby trips, Xpu-Ha has an excellent location that allows easy access to all of the Riviera Maya and the Yucatan. We'll be back before the end of the summer!

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

All Inclusive

  • A la carte dining and premium brand drinks (during scheduled hours of operation)
  • Mini-bar (beer, soda & water, re-stocked daily)
  • Snacks and drinks at the pool and beach area
  • Welcome glass of sparkling wine
  • Early bird breakfast at the lobby
  • Afternoon tea time at the lobby with coffee and tea with pastries
  • Daily turn down service
  • Petit fours
  • Beach club with transfers every 30 minutes
  • Complimentary Wi-Fi available in all rooms, and public areas
  • Access to 3 cenotes on property, home to a family of manatees. The hotel offers free activities in the cenotes for the guests including: snorkeling, kayaking and scuba diving. Assisted by professional guides for your care and safety.

European Plan

This meal plan is only available for stays based on 21 nights, 28 nights and 35 nights which includes the following amenities and services:

  • Welcome glass of sparkling wine upon check-in
  • Early bird breakfast from 6:00 a.m. - 7:00 a.m. at hotel's restaurant
  • Daily tea time served with coffee, tea and pastries
  • Daily sunset corner served at front terrace with a glass of sparkling wine
  • Nightly turn down service
  • Petit fours
  • Complimentary Wi-Fi in public areas and rooms
  • Food and beverage 15% discount
  • 20% discount on spa treatments
  • 144 bungalow style rooms in 2 storey buildings
  • 3 a la carte restaurants
  • 2 bars
  • 3 pools, including children's pool
  • Beach club (nearby), transfers included
  • Free Wi-Fi
  • 24 hr room service (fee)
  • Fitness facilities
  • Gift shop
  • Spa (fee)
  • Fitness facilities
  • Beauty salon
  • Currency exchange
  • ATM
  • Doctor on call 24 hrs.
  • Car rental
  • Laundry services

Deluxe Room 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board

Deluxe Palapa 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board

Restaurants

Palm Terrace Restaurant

Style - à la carte for breakfast, lunch and dinner

Cuisine - International Fusion

Dolce Mexico Restaurant

Style - à la carte for dinner

Cuisine - Mex-Italian Fusion

Sushi & Martini Bar

Style - à la carte for dinner

Cuisine - Japanese

Bars

Shipwreck Island Bar & Grill

Snacks

Nautical Bar

Pool bar

Child Policy (All Inclusive Plan)

  • Children (0 - 6 years old) stay & eat free
  • Children (7 - 12 years old) pay special rates
  • Teens | Juniors (13 - 17 years old) pay special rates

 Child Policy (European Plan)

  • Two children from 0 - 12 years old are free when sharing room with adults on existing bedding. Juniors from 13 years old are considered as an extra person with additional charge sharing room with adults.

For the Kids - Kids Club for ages 4-11 and Children's pool. Babysitting available for a fee.

Treatments

  • Massage
  • Hydrotherapy
  • Reflexology
  • Temazcal (Mayan steam treatment)
  • Beauty salon

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Bel Air Collection Xpu Ha Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Bel Air Collection Xpu Ha Riviera Maya
Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.