Bel Air Collection Xpu Ha Riviera Maya

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Our Opinion

Eco tourism style hotel with not much of a beach, more of a lagoon setting. Waterslide for the kids. Good food and services. Good feedback from clients.


A natural paradise and a delight for those interested in ecology and adventure. Surrounded by the sparkling turquoise of the Caribbean and gorgeous tropical vegetation, this popular resort is situated near to one of the most beautiful beaches in the Mexican Caribbean.

Location: 60 min from the airport and 90 minutes from downtown Cancun.

  • Lush vegetation, cenotes, rivers, eco trails and an animal sanctuary throughout the grounds
  • Kids' splash park and waterslide as well as supervised activities for kids
  • Rooms feature Jacuzzi tubs and balcony with hammock, as well as some with palapa roofs
  • 10 minutes from archaeological ruins at Tulum
  • Awarded TripAdvisor Certificate of Excellence

tripadvisor Traveler Reviews
  • Jonathan R : North Houston, Texas
go somewhere else

it was horrible. I did not have hot water. I called 3 times, they did not believe me, they even told me to wait 20 minutes with hot water on and that it should be warm after. Nothing, a guy came and he said indeed it is not hot but he did not do anything.I ordered room service and I got food poisoning. Because of food poisoning, the next day I ordered rice to feel better: 2 hours to have the rice delivered in my room. Unbelievable!When I left, I told me that about it but they did not care.They even tried to charge me for stuff I did not have (like breakfast, which I did not took because of food poisoning, double charged the room).Please avoid this place !

  • Daniela B : Seattle, Washington
We loved it.

The hotel is charming. You feel like you are in the jungle. Fun place. The food needs improvement but the hotel is very affordable so we knew something would not be perfect. Overall, we recommend this hotel.

  • Andy M :
Lost in Paradise!!!

If you want to experience an outdoorsy full of nature resort this is the hotel to be! The rooms are villas, my villa was always kept clean it has a nice jacuzzi tub in the room and free bathrobes, the air conditioning worked great which is something Big in this area!! the food is also very good, and they also have an animal park which is very cool if you have kids they have leopards, panthers, crocodiles and some exotic birds. Overall I had an amazing experience, we went as a family group for my sister's birthday and she absolutely love it!! Best trip ever

  • DonnaBruce : Edmonton, Alberta
HORRIBLE VACATION DO NOT STAY AT THIS RESORT - 50th Birthday and 18TH Wedding Anniversary ruined!!!!!!!!!!!!!!!!!!!!!!

We traveled to this hotel from July 23 to Aug. 2/16. This was a vacation we planned for over a year for my husband’s 50th birthday and our 18th year wedding anniversary. We booked this resort as it was rated on Expedia as a 3.5 to 4 star resort and on Trip Advisor as a 4 star resort and this is absolutely not the case. In fact we would rate it as a 1.5 star. If it had been listed as a 2 to 3 star and we had still chosen to stay there, then you get what you pay for. However, we paid a reasonably high rate and didn't even have a key that worked for most of our stay. My husband and I are not fussy travellers and this was our fourth time to Mexico and by far the worst vacation we have had, due to the total wrong description of the resort and amenities. Expedia, as a travel agent should have a representative go to this resort to check it out as they should know what a good resort is. If we had known what this resort was really like, we would have never booked there. When we got to the resort it was worse than we thought. Due to a storm all the phones were knocked out, and only a week later did they make a cell phone available for patrons to use. The resort is severely understaffed and under cleaned. Not to mention the crumbling infrastructure. Exposed conduit, open electrical boxes at the end of that conduit, exposed wires, crumbling cement everywhere, uneven walkways, just to name a few. We booked this resort for a few different reasons. The information displayed on the Belair’s website and on Expedia was completely wrong. • Free bathrobes: there was no free bathrobes.• Free Room service: no free room service.• Free gift in the room every day: We received a few, but only after we complained.• Animal Sanctuary: most of the animals were gone and their enclosures were mostly decimated and the animals left look sad and their enclosures are inhuman. • 3 different restaurants: There was only 1 larger restaurant with the same food almost every day and 1 sushi bar. Nothing special for food!According to the Belair’s website this was considered a luxurious resort. We found 3 cockroaches and a scorpion in both rooms we were in that scared me when I almost stepped on them! We also had the patio door broken into and left unlocked on Tuesday, July 26/16 and noticed we could not get into our safe with our current code, the number pad was fully lit up and wouldn’t accept a code, so we had to get security to open the safe. On Thursday, July 28/16, we discovered that $2000 pesos and $20 Canadian dollars had been taken from our money envelope. The management said that there was 3 ways to open the safe: 1. Master Key 2. Master Key Pad. 3. Our safe code that we made up. So that leaves the master key and keypad. So either one of the old staff got a hold of one of these or current staff is stealing. They just skimmed enough money to try and stay undetected. We are the type of people who write on the outside of our money envelope the new total every time we take money out and there is no way we spent that money just around the resort. Especially not any Canadian money, we had that for our return trip for lunch at the Toronto airport. The resort had changed management. They took Most of the animals away. It was also advertised as a top floor suite with a papala roof on Expedia when we booked it and the resort would not honor that without charging us more. The beach of course was wiped out in the last major hurricane that came through here, but we already knew that and were prepared for this on our vacation because of our deep love for animals this seemed like a great place to stay. We only used the pool once as it was disgusting, it was so murky and green you couldn’t see the bottom in the shallow part. We have never seen a pool at any resort that was this dirty, they finally cleaned it before the weekend, it looks like they clean it once a week which is unacceptable and unsanitary for a resort! The rooms were filthy, we didn’t receive maid service for 2 of the days, didn’t receive towels or toilet paper. They only give you 3 small bottles of water and 2 beers per day, the Jacuzzi jets were disgusting we cleaned it ourselves, the air conditioner barely worked, on our wedding anniversary there was no hot water and we didn’t have hot water for the last 3 days of our stay. We only received the treats 4 out of 10 nights. Also 8 of 10 nights our room keys did not work and we had to keep getting our keys reprogrammed after long hot walks to the front desk. We also had to fight everyday to get enough towels, water and toilet paper. This place needs major updating, painting and deep cleanings to the rooms and most other infrastructure, and more cleaning staff to do thorough cleanings. Our balcony railing was filled with carpenter ants and it was loose/dangerous. The bedding was old, stained and never changed once in our 10 nights and the beds are old and worn out. Our door had a gap of about an inch off the ground for bugs to get in and the door had holes in it, poisonous bugs are very dangerous for travelers. The food is only a 2 star, same items reused for different dishes over and over. There are squatters in the old part hit by the hurricane 12 years ago and we seen them come through the fence. We did not feel safe at the Belair at all, seeing the squatters happened the day before we were leaving, if we were staying longer we would have left at that point! This is very dangerous for travelers. The information and pictures displayed for this resort are like 30 years old, they still feature parts that are no longer accessible, and make the resort seem much well-cared for than it actually is. The only good point was there were many staff who were helpful and friendly, Francisco in the restaurant, Felipe at the cenote and beach and Daniel driving the carts, to name a few, thank you so much for the great service!This resort has a long way to go to even be a 3 star. WE WOULD NOT RECOMMEND STAYING AT THIS RESORT EVER!!!!!!!!!!!!!!!!!!

  • Leonardo G :
A Mexican Honey Moon

We would like to thank everyone of the staff from Bel Air at Xpu-ha that have make our honey moon such good and comfortable. From the front desk always ready to help you in everything you need, giving good advice even for things that have no business with the hotel; to the cleaning service, quick and precise. Thank to the guys driving the karts that make the "taxi service" inside the resort, guys like David or Juan Carlos (thank you men, we make some good laugh talking with you); thank to everyone from the staff of the restaurant of the hotel: from the girl of the welcome, to the cooks that makes great and good dishes, both in the buffet then ordering a la carte. A special thanks goes to the waiters: everyone of them are nice, funny, welcoming, punctual, accomodating and, most important, extremely professional. Thanks to people like Gilberto, Ricardo, Elias and many many other, thanks to them all our time spent in the restaurant (for breakfast, lunch or dinner) has been a good time. A special thanks goes to Emir, from the Sushi & Martini Bar, and his chef. They organized for us the best last dinner at Xpu-ha we could have had. Speaking of the Sushi & Martini Bar: great cocktails, good food, just one thing to improve with: the cooking technique of the sushi's rice!And last but not last, thank to the bartenders in the pool bar. It was great could be in the water drinking your excellent cocktails and liquors and having a talk with Jesus and the other from the bar.So: the resort is great, clean and magnificent, the only so immersed in nature; the staff excellent, like the service they make and professional in everything; the organization and the activities are great: there is always something to do and music everywhere; the pool always clean, thing very important to me; the rooms really confortable, are little piece of heaven in that sea of humidity that Mexico is, and have everything you need: soft, confortable and excellent beds, great wardrobe with easy safe deposit box; jacuzzi, bathroom with shower and 2 sinks and a minibar with great thing inside (with the possibility of a free refill/day), conditioned air always on but absolutely not harmful or annoying (and i'm a person that suffer a lot with the conditionned air, always having an ache). Guys, you deserve this 5 stars and many others.Sincerely, thanks for everything,Leonardo & Gaia.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

All Inclusive

  • A la carte dining and premium brand drinks (during scheduled hours of operation)
  • Mini-bar (beer, soda & water, re-stocked daily)
  • Snacks and drinks at the pool and beach area
  • Welcome glass of sparkling wine
  • Early bird breakfast at the lobby
  • Afternoon tea time at the lobby with coffee and tea with pastries
  • Daily turn down service
  • Petit fours
  • Beach club with transfers every 30 minutes
  • Complimentary Wi-Fi available in all rooms, and public areas
  • Access to 3 cenotes on property, home to a family of manatees. The hotel offers free activities in the cenotes for the guests including: snorkeling, kayaking and scuba diving. Assisted by professional guides for your care and safety.

European Plan

This meal plan is only available for stays based on 21 nights, 28 nights and 35 nights which includes the following amenities and services:

  • Welcome glass of sparkling wine upon check-in
  • Early bird breakfast from 6:00 a.m. - 7:00 a.m. at hotel's restaurant
  • Daily tea time served with coffee, tea and pastries
  • Daily sunset corner served at front terrace with a glass of sparkling wine
  • Nightly turn down service
  • Petit fours
  • Complimentary Wi-Fi in public areas and rooms
  • Food and beverage 15% discount
  • 20% discount on spa treatments
  • 144 bungalow style rooms in 2 storey buildings
  • 3 a la carte restaurants
  • 2 bars
  • 3 pools, including children's pool
  • Beach club (nearby), transfers included
  • Free Wi-Fi
  • 24 hr room service (fee)
  • Fitness facilities
  • Gift shop
  • Spa (fee)
  • Fitness facilities
  • Beauty salon
  • Currency exchange
  • ATM
  • Doctor on call 24 hrs.
  • Car rental
  • Laundry services

Deluxe Room 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board

Deluxe Palapa 

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • 1 King or 2 Double beds
  • Double Jacuzzi
  • Furnished terrace
  • Flat screen TV
  • Bathroom
  • Luxurious bath amenities
  • Hair dryer
  • Mini-bar
  • Coffee maker
  • Safety deposit box
  • Iron & Ironing board


Palm Terrace Restaurant

Style - à la carte for breakfast, lunch and dinner

Cuisine - International Fusion

Dolce Mexico Restaurant

Style - à la carte for dinner

Cuisine - Mex-Italian Fusion

Sushi & Martini Bar

Style - à la carte for dinner

Cuisine - Japanese


Shipwreck Island Bar & Grill


Nautical Bar

Pool bar

Child Policy (All Inclusive Plan)

  • Children (0 - 6 years old) stay & eat free
  • Children (7 - 12 years old) pay special rates
  • Teens | Juniors (13 - 17 years old) pay special rates

 Child Policy (European Plan)

  • Two children from 0 - 12 years old are free when sharing room with adults on existing bedding. Juniors from 13 years old are considered as an extra person with additional charge sharing room with adults.

For the Kids - Kids Club for ages 4-11 and Children's pool. Babysitting available for a fee.


  • Massage
  • Hydrotherapy
  • Reflexology
  • Temazcal (Mayan steam treatment)
  • Beauty salon

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Bel Air Collection Xpu Ha Riviera Maya
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Bel Air Collection Xpu Ha Riviera Maya
Carretera Chetumal-Puerto Juarez Km. 265, Xpu-Ha 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.