Blue Bay Grand Esmeralda

Resort Map
  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

The Blue Bay Grand Esmeralda is a popular 4 star all inclusive resort with a spectacular pool area but a small beach. The complex is quite large so there can be lots of walking, although there are carts to shuttle people around which really helps. The food here is excellent with lots of selection in the buffet and a great Italian a la carte. The Spa is also another wonderful feature at this resort.


Overview

While this deluxe resort may be styled after an old Mayan village, it features all the modern conveniences of a world class resort. This stunning property is located on a 350-metre stretch of beach - just minutes from the charming town of Playa del Carmen and local shopping and sightseeing. Spacious rooms and suites are playfully adorned with colourful tropical details and are distributed across the property in five two-storey buildings.

Location: Beachfront, 35 minutes from airport, 35 minutes to Cancun and 10 minutes to Playa del Carmen.


Highlights
  • Large pool with sun loungers
  • Lots of restaurant offerings
  • White sand beach with water sports available
  • Full spa with luxury treatments

tripadvisor Traveler Reviews
  • Tricia W :
Last minute deal

I arrived home today after spending a week at the blue bay and I'm absolutely gutted ! It was a fantastic week the staff are friendly food excellent plenty of things to do as you are right on the beach! Rooms are basic but clean and they do them every day! Loved the black &white bar they make some mean cocktails play pool have snacks and air hockey it is open 24/7 fantastic if you have problems sleeping! I will definitely go back

  • Sara Z :
so beautiful and fun!!

I had so much fun at this resort. the staff at the pool are very friendly and encourage you to participate in the fun games they have throughout the day. the only thing i did not like was the "special breakfast" with the salesman trying to make my cousin & i sign up for some monthly reoccurring charge for vacations every year. we made it clear that we were not interested and he just kept negotiating and when we decided to tell him we had enough of our time being wasted, he made it clear that he was upset with us. we didnt seem him again for the rest of the trip, but i found it a little ridiculous. aside from that, the resort is beautiful and we lounged at the pool for 4-6 hours a day. awesome resort to just relax with your best friend!!

  • Ryan F : Spalding, United Kingdom
Excellent stay at The Blue Bay

Lovely hotel with wonderful staff. Had a fantastic two weeks here with absolutely no major issues. The hotel was also in the process of improving the pool areas as we were there which I’m sure will be excellent. The steakhouse and French a la cartes were delicious. Always good food to eat at the buffet too. Rooms were spacious with everything required already provided. Fantastic to see so much wildlife around the hotel, was very unexpected and a real pleasant surprise. Would recommend the Blue Bay for sure.

  • georgefR5709XR : Windsor, Canada
Excellent Service

We spent a week at the resort from Nov.08 to 15. Upon arrival we noticed that our room did not have a bathtub. This was rectified the next morning via Paula, a very helpful concierge. Unfortunately on our third night it stormed and rained very heavily and the water came in from the hallway. I called the front desk at 2 am and they assigned us a very nice room on the same floor. We left our stuff at the old room and moved the next morning to the new room. (The nicest so far) Again the concierge was very helpful. All the rooms we had were nice and clean, but did show signs of wear, especially the bathroom caulking and mirrors. Unfortunately not 5 star standard.The swimming pools are large and well kept. The resort provides entertainment at the pool.The beach restaurant buffet was good and the waiters (ours was Renaldo) were great.My wife missed the bacon and I missed oatmeal. (the one they served was like soup)Ala card restaurants were truly 5 stars, especially the French and Steak nights.There was a show each night. The Aladdin show was the best.No dancing events that we could find.Beach: I have been aware that the water was not as clear as some of the other beaches, however the water temp was pleasant and I did have a few swims.The resort is large so when you book try to get into one of the buildings closer to the beach. Should you not be able no problem as they have a continuous shuttle down to the beach.I think the excellent service and the Ala Cart restaurants as well as the well kept grounds would make me come back to this resort.

  • Tim S : BRISTOL
Fantastic last minute holiday!!

Had a fantastic holiday at the blue bay Esmeralda got a last minute deal tho my travel agent only had 1 week due to work commitments wish I could stay here for two. Loved everything about this resort. I went to cuba almost 3 years ago & was my best holiday by far . Since then the bar has been set high . This resort & Mexico didn't beat it but comes a very close 2nd. great staff polite & friendly . Food very good. nice to have international branded drinks instead of the local rubbish all inclusive resorts serve up. there is just 1 disappointment. is the room it's quite tired looking a few damp spots & general old fashioned. & there is very little privacy on our balcony from ur neighbours just a 2 foot wall inbetween . Also long life milk would be better then powered coffee mate. Apart from that loved it .

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • 3 meals daily plus snacks
  • Unlimited local and select imported alcoholic and non-alcoholic beverages
  • Kids Club
  • Water sports
  • Introductory scuba diving lesson
  • Tennis
  • Volleyball
  • Fitness facilities
  • Wi-Fi
  • Daily activities
  • Entertainment

Emerald Inclusions

  • Private and personalized concierge check-in
  • Personalized welcome letter from the General Manager
  • VIP treatment during entire stay
  • Daily fresh beach towels in room
  • Daily stocked mini-bar
  • 24-hour complimentary room service (delivery charges apply)
  • 1 lobster dinner per stay (previous reservation required, subject to availability)
  • 2 complimentary access to the water circuit of the Spa (per person per stay, not combinable)
  • 1 fruit plate on arrival
  • 25% discount on all Spa treatments (no products, not combinable)
  • Private Bar including 1 bottle of Brandy, 1 bottle of Tequila Reposado, 1 bottle of Ginger, 2 bottles of Rum, 1 bottle of Whiskey
  • Unlimited access to the a la carte restaurants, upon availability
  • Unlimited access to Privilege Beach area (VIP area at the beach)
  • In-room safe

IMPORTANT: a minimum stay of 6 nights is required to receive these extra amenities

  • 979 rooms 
  • 9 restaurants 
  • 7 bars 
  • 24-hour room service (delivery charge applies)
  • 3 pools
  • Shopping plaza
  • Scuba diving on-site (fee)
  • Tennis courts
  • Spa (fee)
  • Fitness facilities
  • Golf course
  • Conference facilities
  • Wi-Fi in rooms and common areas
  • Concierge
  • 24 hr reception
  • Dry cleaning service

Deluxe Garden View

  • Maximum occupancy: 4 people
  • 1-3 adults; 2 adults and 2 children; 3 adults and 1 child
  • 2 double beds or 1 king size bed
  • Balcony/Terrace
  • Garden view
  • Air conditioning
  • Blackout curtains
  • Flat screen cable TV
  • Ceiling fan
  • Radio/Alarm clock
  • Coffee pot
  • Desk
  • Direct line telephone
  • Bathroom with tub & shower
  • Digital safety deposit-box (extra charge)
  • 24h room service (extra charge)
  • Wi-Fi 
  • Ironing board and iron
  • Minibar (Bottled water, 4 beers and 8 beverages)
  • Welcome pack (including shampoo, conditioner, body lotion, shower cap, shoe polish, and soap)

Deluxe Partial Ocean View

  • Maximum occupancy: 4 people
  • 1-3 adults; 2 adults and 2 children; 3 adults and 1 child
  • 2 double beds or 1 king size bed
  • Balcony/Terrace
  • Partial Ocean View
  • Air conditioning
  • Bathrobes
  • Blackout curtains
  • Flat screen cable TV
  • Ceiling fan
  • Radio/Alarm clock
  • Coffee pot
  • Desk
  • Direct line telephone
  • Bathroom with tub & shower
  • Digital safety deposit-box (extra charge)
  • 24h room service (extra charge)
  • Wi-Fi 
  • Ironing board and iron
  • Minibar (Bottled water, 4 beers and 8 beverages)
  • Welcome pack (including shampoo, conditioner, body lotion, shower cap, shoe polish, and soap)

Deluxe Ocean View

  • Maximum occupancy: 4 people
  • 1-3 adults; 2 adults and 2 children; 3 adults and 1 child
  • 2 double beds or 1 king size bed
  • Balcony/Terrace
  • Partial Ocean View
  • Air conditioning
  • Bathrobes
  • Blackout curtains
  • Flat screen cable TV
  • Ceiling fan
  • Radio/Alarm clock
  • Coffee pot
  • Desk
  • Direct line telephone
  • Bathroom with tub & shower
  • Digital safety deposit-box (extra charge)
  • 24h room service (extra charge)
  • Wi-Fi 
  • Ironing board and iron
  • Minibar (Bottled water, 4 beers and 8 beverages)
  • Welcome pack (including shampoo, conditioner, body lotion, shower cap, shoe polish, and soap)

Emerald Jacuzzi Suite

  • Maximum occupancy: 4 people
  • 1-3 adults; 2 adults and 2 children; 3 adults and 1 child
  • 1 king size bed and sofa bed
  • Balcony/Terrace
  • Seating area
  • Dining room
  • Air conditioning
  • Bathrobes
  • Blackout curtains
  • Flat screen cable TV
  • Ceiling fan
  • Radio/Alarm clock
  • Coffee pot
  • Desk
  • Direct line telephone
  • 2 Bathrooms
  • Tub & shower
  • Digital safety deposit-box (extra charge)
  • 24h room service (extra charge)
  • Wi-Fi 
  • Ironing board and iron
  • Minibar (Bottled water, 4 beers and 8 beverages)
  • Welcome pack (including shampoo, conditioner, body lotion, shower cap, shoe polish, and soap)
  • Please see All Inclusive section for additional Emerald Inclusions

Emerald Swim Up Suite 

  • Maximum occupancy: 4 people
  • 1-3 adults; 2 adults and 2 children; 3 adults and 1 child
  • 1 king size bed and sofa bed
  • Terrace with direct pool access
  • Seating area
  • Dining room
  • Air conditioning
  • Bathrobes
  • Blackout curtains
  • Flat screen cable TV
  • Ceiling fan
  • Radio/Alarm clock
  • Coffee pot
  • Desk
  • Direct line telephone
  • Full bathroom with tub & shower
  • Digital safety deposit-box (extra charge)
  • 24h room service (extra charge)
  • Wi-Fi 
  • Ironing board and iron
  • Minibar (Bottled water, 4 beers and 8 beverages)
  • Welcome pack (including shampoo, conditioner, body lotion, shower cap, shoe polish, and soap)
  • Please see All Inclusive section for additional Emerald Inclusions

Restaurants

Jaal-Ha

  • Buffet for breakfast, lunch, and dinner
  • Evening dress code: Casual 

Festival

  • Buffet for breakfast, lunch, and dinner
  • Evening dress code: Casual 

Don Isi

  • À la Carte for dinner
  • Mexican
  • Reservation required; Evening dress code: Semi-formal 

Di Rossi

  • À la Carte for dinner
  • Italian
  • Reservation required; Evening dress code: Semi-formal 

L'Atelier

  • À la Carte for dinner
  • French
  • Reservation required; Evening dress code: Semi-formal 

Oriental

  • À la Carte for dinner
  • Oriental
  • Reservation required; Evening dress code: Semi-formal 

Steak House

  • À la Carte for dinner
  • Steakhouse
  • Reservation required; Evening dress code: Semi-formal 

Seafood

  • À la Carte for dinner
  • Seafood
  • Reservation required; Evening dress code: Semi-formal 

Snack Bar

Bars

  • Black & White
  • Lounge Bar
  • Swings Bar
  • Theatre
  • Bar at the Snack
  • Privilege Bar

Kids Deal - Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

For the Kids - Supervised kid's club for 4-12 years, Video games, Kid's pool with waterslide, Playground, Mini-disco, Baby sitting available for a fee.

Spa Facilities

  • Sauna and steam baths
  • Massage treatment
  • Massages, facials and body treatments
  • Beauty treatments
  • Hairdresser

Charges apply.

Romance Bonus - Wedding and Honeymoon packages are available at a special price. Please inquire for details.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Blue Bay Grand Esmeralda
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
BlueBay Grand Esmeralda
Carretera Federal Chetumal- Puerto Juarez km 300 Camino a la Pileta, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.