Blue Bay Grand Esmeralda

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Our Opinion

The Blue Bay Grand Esmeralda is a popular 4 star all inclusive resort with a spectacular pool area but a small beach. The complex is quite large so there can be lots of walking, although there are carts to shuttle people around which really helps. The food here is excellent with lots of selection in the buffet and a great Italian a la carte. The Spa is also another wonderful feature at this resort.

While this deluxe resort may be styled after an old Mayan village, it features all the modern conveniences of a world class resort. This stunning new property is part of the favourite Gala hotel chain and is located on a 350-metre stretch of beach - just minutes from the charming town of Playa del Carmen and local shopping and sightseeing. Spacious rooms and suites are playfully adorned with colourful tropical details and are distributed across the property in five two-storey buildings.

Location: Beachfront, 35 minutes from airport, 35 minutes to Cancun and 10 minutes to Playa del Carmen.

tripadvisor Traveler Reviews
  • Kalena T : Halifax, Canada
Blue Bay is a fabulous resort, delicious food, amazing pool~

I went with my daughter in Nov 2016Airport was a terrible experience as I was hastled by a man who would not take no for an answer! Don't buy a drink at the airport ! they were charging over 10usd each ..and with the CAD exchange it was not worth it..~~ buy a beer on the bus~~ our bus driver and drive to the resort was great and not too far to go!! YAY ~ we stayed in building 7 so it was close to the quiet pool with buffet breakfast..The rooms were absolutely beautiful with all amenities, balcony and stocked fridge daily ! shower was amazing! ITs about 7- minute walk to the beach along beautiful walkway and fabulous grounds..lots of coatis! don't feed them~~ If you wait you may get a ride in the shuttle however there were times I waited and waited but nobody arrived. This really should be addressed by hotel. Perhaps they need more drivers. I don't mind the walk but if you forget something in your room and have to go back it's not a quick jaunt! I was having medical issues so the ride was a disappointment unfortuanately.The pool is fabulous but no swim up bar which is fine! u have to get out of the pool to go get a drink ! or perhaps one of the waiters will bring you one~ The beach was sadly a little disappointing to swim in. But on the last day I went just a little further down and found sandy bottom. Also the best time to go for a swim on the beach is in the morning when the tide is out. We are not pool people but spent the week hanging by the pool and were not disappointed with that ! We were SO impressed with the food! Oriental we thought was fabulous however thenext night we went to Italian and it was even better! Gluten free hot bread that even tasted good ! I was in heaven! SAlmon was undercooked however but the pasta was good and even had a gluten free option. Mexican was delicious and we would of gone back there another night.! loved that there were 6 a la cartes . Alcohol was never watered down and the mojitos were always the best!! The staff at Black and White were very good ~~ They work hard as you will see when it gets busy .. The only thing is they are open 24 hours however after 1 there is no music. Prior to you will be dancing and local bands after the show but sadly no music and no disco? 1 is early for alot of people and you have to make your own party or bring a speaker.. People are on vacation and some people do want to stay up past 1 .. I really think the hotel should look into this. There are other rooms they could put a disco next to the show area or at least have a music system or a DJ for a couple more hours . EXcursions we decided to do COCO BONGO VIP~~ Gloria and Jorge took care of us! it was pricy with the canadian dollar but it was so worth it and a fantastic night !! we didn't want it to end!! very well done and did not disappoint! Go VIP for sure.Also I went with a friend into Playa Del Carmen just to have a look around only bought a few things but it was nice to go for the day 5usd bus fare each way. Had the experience of the fish eating the dead skin off my feet..that was a first. 10 usd. NOt sure I would bother again but I did it. I did get sick the last day which I usually do not!! so be sure to bring immodium and peptobismol . I can only attest this to perhaps the salad as that is what I ate alot of so the washing of the lettuce would be with their water..FElt very safe in Mexico and I would return the the mayan for sure..Would I go back to this resort is always the big question.. I am a beach person so the rate would have to be good ! I

  • lynn c : St. Catharines, Canada
another amazing trip to BlueBay Grand Esmeralda

This was our 2nd trip to Blue Bay (Nov 5 to Nov 19 2016) and it was just as much fun as the first !! Everything top notch and nothing you could complain about. Food was great - only did buffet 2 nights rest at the ala carte restaurants and in town - never had any problems making reservations. The best steak I've had in a long time was at the Italian restaurant. Did all the restaurants except French and none were disappointing.Room was made up everyday and always a surprise left for us (one day we even left money out on dresser and it was exactly as we had left it thats how amazing this place is !!). Excellent air conditioning and lots of hot water (I know this is weird but bathrooms are beautiful !!) We spent most of our time at the smaller pool - bar and breakfast/lunch right there and the staff was fantastic. All you need to do was walk towards the bar and drinks were being made or if your to comfy they brought it to you !! Top brand alcohol and mix. The wait staff was fantastic joking with everyone. The grounds were always being worked on so looks amazing. One morning we had rain and the entertainment group did a fantastic job keeping everyone amused - who knew there was such a things as competitive bingo !! We love to go to 5th ave at night and made a few trips in (didn't do the shuttle used cabs) I highly recommend going to Bip Bip restaurant the food is amazing and I love sitting on the side of the street watching all the entertainment while you eat. Think we have been 4 times to this restaurant - really casual with out of this world food for ridiculously low prices !! Always seems to be happy hour !! I had a reaction to something while I was there and this was the first time I have ever had to use medical on vacation so was a little weary. The doctor was great took the time to explain everything, wrote a report for my doctor (yup in spanish !!) and gave me excellent instructions on how to take medication and wouldn't let me leave til she was sure I understood. Do know that this place is HUGE so when your booking figure out what is most important to you - if you want to be close to smaller pool, main building, dining and night bar then you won't be having an ocean view - if ocean is more your thing then ask for buildings down that way. They do have a shuttle service that runs all the time or if you miss it someone usually comes along in a golf cart and will give you a lift. Out of all the places we have stayed Blue Bay is by far one of our favorites and will definitely be back

  • Robert S :
best damn time you can have without snow

Excellent time, the staff where very friendly and more then willing to go that extra mile for you, A special thank you to Augustin and Miriam the best severs in the whole resort. most definitely will be looking to going back in the future.

  • Carl B : Tacoma
Excelent Service

The service was very good, We really enjoyed the stay, and the staff went out of their way to make sure that we were taken care of. The food in all of the restraints was excellent, as well as the drinks. We look forward to our next trip to Blue Bay Grand Esmerelda, in the very near future.

  • Clarry46 : Wales, United Kingdom

Holiday here for my honeymoon, amazing hotel, stunning grounds, plenty to do, and good location to get on bus and visit the local town either way.Good choice of food and good quality.Hotel rooms very comfortable.Pool area amazing, plenty of sun beds and large pools, plus on the beach.Would love to come back.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • Christmas and New Year's Gala Dinners
  • All drinks (International brands, Domestic beer, House Wine, 10am to 1am)
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson
  • Tennis
  • Volleyball
  • Daily activities
  • 918 rooms in eight 2 and 3-storey buildings
  • 2 buffet restaurants and 3 a la carte restaurants (International, French, Italian, Mexican)
  • 3 bars including Snack bar, Beach bar
  • 24 hour room service (fee)
  • 3 outdoor pools
  • Shopping plaza
  • Scuba diving on-site (fee)
  • Tennis courts
  • Spa (fee)
  • Fitness centre

Deluxe Rooms include:

  • 1 king or 2 double beds
  • Air-conditioned
  • Ceiling fan
  • Satellite TV
  • In-room safe
  • Minibar stocked with bottled water, soft drinks & beer
  • Coffeemaker
  • Iron & ironing board
  • Balcony or terrace
  • Maximum occupancy per room is 3 adults

Deluxe Oceanfront Rooms include:

  • Same as above but ocean front location
  • Private pool

Junior Suites include:

  • Same as Deluxe Room but has 1 king bed
  • Sitting area with sofabed
  • In-room double jacuzzi
  • Maximum occupancy per suite is 3 or 2 adults & 2 children

Kids Deal - Kids 0-11 stay and eat free when sharing room and existing beds with 2 adults. Max 2 kids.

For the Kids - Galaxy supervised kid's club for 4-12 years & Teen Club for 12-17 years, Games room, Kid's pool

Honeymoon Bonus - Receive a fruit basket and bottle of sparkling wine. Request at time of booking. Requires proof of marriage.

Wedding Packages - Wedding packages are available. Please inquire for details.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Blue Bay Grand Esmeralda
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
BlueBay Grand Esmeralda
Carretera Federal Chetumal- Puerto Juarez km 300 Camino a la Pileta, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.