Blue Bay Grand Esmeralda
- What's Included
- All Inclusive Features
The Blue Bay Grand Esmeralda is a popular 4 star all inclusive resort with a spectacular pool area but a small beach. The complex is quite large so there can be lots of walking, although there are carts to shuttle people around which really helps. The food here is excellent with lots of selection in the buffet and a great Italian a la carte. The Spa is also another wonderful feature at this resort.
This resort's location is great, situated between Cancun and Playa del Carmen, which makes for an easy and quick airport transfer as well as any daily excursions! The staff were wonderful and the food was amazing at the buffet and also the a la cart as well. The beach was quite eroded and seaweed polluted, but the staff was continually trying to clean up as much as they could. All in all this resort offers great value for you money!
Our group travelled during spring break, which was ridiculously busy!!The hotel accommodated our request of putting everyone in the same building. Housekeeping was excellent! The little treats every night were a nice touch. This resort is older but I think they are trying to slowly update, without disrupting too many people. The food was fine. Buffets were almost always the same. Nice to have the option of unlimited restaurants. Mexican and seafood was fine, steakhouse was good. The 10 year birthday celebrations were fun. The activity staff worked very hard and got many people involved!Bartenders worked extra hard as the hotel was packed! Claudia and Jorge were so nice and always used my name, remembering my drink as well. Not sure how they do this when they see so many people each day!Our group felt everything about the resort was "fine". Not bad, not great, just fine. We felt we got what we paid for. However the one thing I Would say was great was how clean the resort was. With the amount of people drinking, one very rarely saw a dirty cup or empty can.
We just got back from a 5 day all inclusive with my 6 year old son. We are a multiracial LGBT family and felt fairly safe there as long as we kept a low profile. My son was treated very well by all staff, kids club was fun and had activities he loved like zip lining, sandcastles and the kiddie pool and slide. Only suggestion is they have to encourage the kids to keep hats on in the intense heat, but they did have kids watch movies inside during the hottest part of the day. Checking in was disorganized -they need more English speaking staff during busy times like the crossover between check out and groups arriving. Rooms were nice, clean and comfortable, food was awesome, including for picky eaters as there is a lot of choice. I loved the Mexican cuisine and fresh fruit the most. Drinks were okay, sanitation not great at the beach bar as I watched how they cleaned the cups by swirling them in a tub of soap then putting them back on the bar as "clean". I ended up getting sick from something so I was thankful to have antibiotics with me. The pools were lovely and I appreciated when the cleaners came by as with a busy resort, pools get dirty. The resort is eco friendly with recycling, the convenient trolley rides in electric carts to get you across the vast property in the heat when you aren't up for walking. The Coati Mexican raccoons, beautiful birds and lush landscaping were lovely. Staff were friendly and helpful, I always tipped $1-2 American after meals and luggage carrying, but they were friendly either way especially if you attempted Spanish. Beach front was beautiful -I'm glad they are building more shade options as it's easy to get heat exhaustion there, they do need more umbrellas on the beach as if you've not "reserved" your shaded chair by 7am you are out of luck. We loved it and will return. Muchas gracias Blue Bay Esmeralda .
Our vacation was great! We travelled as a group of 24, plenty of fun things to do, gorgeous weather & an amazing buffet. Special thanks to Gilberth, Santiago (buffet), Eric & Pehpeh (entertainment)!! They were so kind, generous and amazing hosts. Gilberth and Santiago remembered our drinks, welcomed us and were just so kind and accepting. Eric is very funny and so great to be around!! Very fun to do the activities with. Pehpeh was the highlight honestly. Such a sweet, funny, accepting person & a wonderful wonderful host. The buffet never failed, always great. We only went to one a la carte (Italian) extremely disappointing, don't waste your time there. The staff were always cleaning and so very nice to everyone. Love how hard they worked with smiles on their faces. Beach is murky but not a deal breaker and beware the coati's and racoons will steal your food! Happened to us twice! Overall it was honestly such a good time, so much fun to do with the kids and yourselves from spas to kids clubs to all day activities. Would absolutely recommend for a fun filled family vacation. The staff made this place the true experience, can not say enough good things. Thank you Blue Bay
The staff was very hospitable, polite, and hard working. They went above and beyond to make our stay enjoyable and to make our family feel welcome. You can expect to be greeted with a warm smile and greeting anytime you encounter a staff member. Pehpeh, Santiago, Gilberth, and Eric were all very kind and went the extra mile everyday. They were sweet and kept everyone laughing and smiling! The room service, entertainment, and buffet service was incredible, our family members felt cared for and respected. The transportation services were quick and the staff was very kind. There are many activities at the pool and community spaces for children and teenagers. Over all, the staff is very hardworking, talented, good at their jobs, generous, friendly, and hospitable.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- 3 meals daily plus snacks
- Christmas and New Year's Gala Dinners
- All drinks (International brands, Domestic beer, House Wine, 10am to 1am)
- Introductory scuba diving lesson
- Daily activities
- 918 rooms in eight 2 and 3-storey buildings
- 2 buffet restaurants and 3 a la carte restaurants (International, French, Italian, Mexican)
- 3 bars including Snack bar, Beach bar
- 24 hour room service (fee)
- 3 outdoor pools
- Shopping plaza
- Scuba diving on-site (fee)
- Tennis courts
- Spa (fee)
- Fitness centre
Deluxe Rooms include:
- 1 king or 2 double beds
- Ceiling fan
- Satellite TV
- In-room safe
- Minibar stocked with bottled water, soft drinks & beer
- Iron & ironing board
- Balcony or terrace
- Maximum occupancy per room is 3 adults
Deluxe Oceanfront Rooms include:
- Same as above but ocean front location
- Private pool
Junior Suites include:
- Same as Deluxe Room but has 1 king bed
- Sitting area with sofabed
- In-room double jacuzzi
- Maximum occupancy per suite is 3 or 2 adults & 2 children
Kids Deal - Kids 0-11 stay and eat free when sharing room and existing beds with 2 adults. Max 2 kids.
For the Kids - Galaxy supervised kid's club for 4-12 years & Teen Club for 12-17 years, Games room, Kid's pool
Honeymoon Bonus - Receive a fruit basket and bottle of sparkling wine. Request at time of booking. Requires proof of marriage.
Wedding Packages - Wedding packages are available. Please inquire for details.
Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Blue Bay Grand EsmeraldaRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Carretera Federal Chetumal- Puerto Juarez km 300 Camino a la Pileta, Playa del Carmen 77710 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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