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Blue Bay Grand Esmeralda

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Our Opinion

The Blue Bay Grand Esmeralda is a popular 4 star all inclusive resort with a spectacular pool area but a small beach. The complex is quite large so there can be lots of walking, although there are carts to shuttle people around which really helps. The food here is excellent with lots of selection in the buffet and a great Italian a la carte. The Spa is also another wonderful feature at this resort.

While this deluxe resort may be styled after an old Mayan village, it features all the modern conveniences of a world class resort. This stunning new property is part of the favourite Gala hotel chain and is located on a 350-metre stretch of beach - just minutes from the charming town of Playa del Carmen and local shopping and sightseeing. Spacious rooms and suites are playfully adorned with colourful tropical details and are distributed across the property in five two-storey buildings.

Location: Beachfront, 35 minutes from airport, 35 minutes to Cancun and 10 minutes to Playa del Carmen.

tripadvisor Traveler Reviews
  • Katie1325 : Ottawa, Canada
Great week in Mexico

Just got back from a week at BlueBay Grand Esmeralda. I went with a friend for a relaxing girls trip. Food was incredible at both buffets and the a la carte restaurants. Seafood was our favourite and went twice. Valentine's Day was a special and they added a lobster tail. The best ambiance was the French and Italian. The resort is HUGE. If you have mobility issues or small children it would be a challenge. There were a few minor issues but the good outweighed the bad. Door keys were not working at times. We spent an hour outside our room while security tried to use some machine to reprogram our key to no avail. Our neighbour rescued us with beers and a room to relax until they opened the door. I had all the time in the world so we simply laughed it off. Next night we locked ourselves out on the balcony as our door did not have a sign indicating it locks automatically. So I rustled through the straw privacy divider and asked my neighbours for help. We all had a good laugh and security did too. They told us we keep doing stuff to get them back to say hi. Again, laid back on vacation and funny stuff makes the trip. We were in building #1 and it was close to the main pool and beach. We were on top floor so was not noisy with carts etc that some complained about. The beach party could be heard but didn't stop me from sleeping. Beds were great. Bathroom shower was a little awkward. I am short so the 2 and a half foot climb into it was challenging. If you have mobility issues or children request a room with walk in shower.Swing bar was always interesting and met new people every night. Beach party was usually younger set but one night the oldies (over 35) showed up and busted a move and was a great time. The Black and White bar was meh. I felt like I was sitting at a table at the Legion. Shows looked uninteresting so after dinner we sat with new friends at the bar outside the french/italian restaurants. They served top shelf alcohol in glass and the atmosphere was lovely. Our last night there was a wedding reception in that area. Now matter where we went the staff were very attentive. At no time did I experience anyone rude or negative. Ruperta was always glad to see us in the morning and came out to greet us if we were in line and got our table ready. We stayed at the main pool most days. Getting a place with shade after 830am was like winning the lottery. A designated smoking area would be nice around beach/pool area because it was a major letdown to finally sit down and realize your neighbour is a chainsmoker. Beach area was nice and the employees were out until 11pm at night working on the beach and pool area. The grounds were very well kept as well as the private pools. Daily walks along the beachfront to the right of the resort were great and we got to see other resort areas and the beach areas. All resorts have limited beach area and similar seaweed problems along that stretch. Actually, BBGE has the best beach I thought. Some ocean days were better than others due to wind etc. To the left of the beach is a fabulous lagoon area. Simply breathtaking. Lots of activities near the pool with a fun staff of people doing activities like water aerobics, dancing, water polo etc. Ping pong tables nearby. There is a bbq station and bar near the beach that was convenient and food was good. We took the resort bus for $5 into Playa del Carmen for the day. It was a nice break from the pool/music/drink/food overload. We ate at a restaurant by the ocean. We bought overpriced chips, guacamole and Pico de gallo. We got served a massive bowl of Guacamole with 3 chips in it. Had to use our best spanish to get more chips and pico to go with the 2 lbs of guac. Obviously a language barrier. Another wtf we are on vacation funny moment. Beach was busy but we managed to sit for a bit and enjoy the water. Tourism area in the shopping centres had familiar stores and if you ignore the calls for your money and business it will be stress free. Just buy yourself some $1 Corona at the trinket shops (don't forget bottle opener) and enjoy the day. I have travelled to high end resorts but paid five times the amount. Honestly the food here was comparable, if not better than high end resorts. I simply went for sun,good food and a relaxing week and got it.

  • Janet P :
Nice big Property

Helpful concierge: Carlos & Daniela Great servers & captain Jeramus, Ernesto, Jacobo, Lizbeth Santiago & Gilberto. For an all inclusive, we were pleasantly surprised by the good food. Overall it's a clean place. Fun dinner show, plus entertainment each night. Pool & beach activities were fun to join & watch. Liked that they'd teach salsa / Zumba by the pool & out at the Black & White bar. We got a kick out of the numerous Coatimundi running around the property we also saw raccoon , deer & iguanas ;)

  • Tom H : Huntsville, Canada
Good vacation, great place to stay

Large attractive property. This resort is situated on a very large natural property. Lot of woods and wildlife. Also a lot of walking. Shuttle is available if you want to wait. Our building was about 500 yards to the front lobby and shopping / restaurant locations. Beautiful walk through well landscaped walking trails.The buildings with the hotel rooms are better than average. Clean, comfortable rooms, great privacy and really not much to complaint about. The only issue is always with other inconsiderate guests. Guests whom party late into the night, then come home, making unnecessary noise, slamming doors 2 am I the morning. This is of course no fault of the resort, just the ignorant guests. All the restaurants on site are excellent. If you have a small appetite, try the French fine dining. Great food, but ever tiny portions. No worries there is always the buffet if you still hungry. 2 large buffet restaurants, both excellent. The Mexican fine dining restaurant is a must.Beach is typical of the Mayan Rivera. Great beach but as you enter the water, there are rocks. On a calm day you can see the bottom, and avoid the rocks, but on a windy day you better wear something on your feet.Over all really good place, no complaints, great staff ( as that usually the case in most Mexican resorts)Good food. Location is convenient as it is not far from Pala del Carmen, or the airport.

  • hfourRegina : regina
great week for the price

Rooms are clean, bed is comfortable and food is good, everyone is very friendly. Ruperto in the buffet by the beach is wonderful. She waited on us almost every day, always with a smile and always remembered what we liked. Juan at the VIP bar is awesome, we called him Juan Cruise for the little bar shows he would do for us daily.

  • raypayette :
Great all-inclusive resort

Everything is as as described. The staff is excellent. the place is clean. The food is varied and tasty. The atmosphere is full of life with many activities during the day and in the evenings. I highly recommend it.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • Christmas and New Year's Gala Dinners
  • All drinks (International brands, Domestic beer, House Wine, 10am to 1am)
  • Sailing
  • Windsurfing
  • Kayaking
  • Snorkeling
  • Introductory scuba diving lesson
  • Tennis
  • Volleyball
  • Daily activities
  • 918 rooms in eight 2 and 3-storey buildings
  • 2 buffet restaurants and 3 a la carte restaurants (International, French, Italian, Mexican)
  • 3 bars including Snack bar, Beach bar
  • 24 hour room service (fee)
  • 3 outdoor pools
  • Shopping plaza
  • Scuba diving on-site (fee)
  • Tennis courts
  • Spa (fee)
  • Fitness centre

Deluxe Rooms include:

  • 1 king or 2 double beds
  • Air-conditioned
  • Ceiling fan
  • Satellite TV
  • In-room safe
  • Minibar stocked with bottled water, soft drinks & beer
  • Coffeemaker
  • Iron & ironing board
  • Balcony or terrace
  • Maximum occupancy per room is 3 adults

Deluxe Oceanfront Rooms include:

  • Same as above but ocean front location
  • Private pool

Junior Suites include:

  • Same as Deluxe Room but has 1 king bed
  • Sitting area with sofabed
  • In-room double jacuzzi
  • Maximum occupancy per suite is 3 or 2 adults & 2 children

Kids Deal - Kids 0-11 stay and eat free when sharing room and existing beds with 2 adults. Max 2 kids.

For the Kids - Galaxy supervised kid's club for 4-12 years & Teen Club for 12-17 years, Games room, Kid's pool

Honeymoon Bonus - Receive a fruit basket and bottle of sparkling wine. Request at time of booking. Requires proof of marriage.

Wedding Packages - Wedding packages are available. Please inquire for details.

Early Booking Bonus - This hotel offers early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map

  • Blue Bay Grand Esmeralda
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
BlueBay Grand Esmeralda
Carretera Federal Chetumal- Puerto Juarez km 300 Camino a la Pileta, Playa del Carmen 77710 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules. makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. is not responsible for any changes, errors or omissions that may occur.