Diamond Suites Riviera Maya
- What's Included
- All Inclusive Features
We loved this property. With only about 120 rooms, it feels like you have the entire property to yourself. The rooms are very private, and there are plenty of open lounges and cabanas at the beach and pool. The staff was excellent, friendly, and all tried very hard to please. Bikes made getting around very easy, but we stayed at the beach or pool the entire day. There was no reason to leave the cabana--food, drinks and the pool or ocean were only steps away. Drinks were great. Food was largely excellent. Our breakfasts and lunches were all terrific, but we had one or two dinners that were just okay. We felt this was a tremendous value through Costco travel. We had a patio suite, but spent almost no time in our room. It was very spacious and we loved the bathroom with dual showers. WiFi was strong throughout the resort. Our massage was very good, and the spa facilities were excellent. This resort was exactly what we were looking for: quiet, intimate, good food and drink, nice beach and pool, and warm staff.
What initially compelled us to the Blue Diamond was its small, boutique style all-inclusive. No mass buffets, no crowded chow-halls, every meal is cooked to order and nothing short of AMAZING. If you need a setting where you can truly unwind, get some down-time and be a little pampered, this is your place. It was 5 days of heaven. Every room is a suite, oversized and filled with fine linens and upscale toiletries. Through CostcoTravel we received a free upgrade to a Laguna Suite which included an unlimited mini bar with premium liquor, coffee service and snacks. We had fluffy bathrobes and slippers. The bathroom was amazing with two indoor his/hers rain showers enclosed in clear glass next to floor to ceiling windows. At the rear of the bathroom is a private, walled terrace with an outdoor bath. The bath is fillable with tepid water which is perfect for the hot climate. I would describe the bathroom and room decor as tropical minimalist. Dark woods, simple art, agate sinks and bright white limestone makes for a very soothing room. We also had beautiful wicker sofas and a walk in closet. Nightly turn-down service as well. In my years of traveling the world, this is the consistently best food I've had at a resort! Three restaurants (2 casual, 1 upscale for dinner only) serve an impressive array of dishes. The Ambar is the upscale dinner restaurant and we had lobster, tenderloin and some desserts that were masterpieces. Our server was Hermino who kindly arranged for a romantic dinner for us complete with rose petals and candles. Hermino, and the other waitstaff (Sandra at AguaMarina, Ricardo at the Pool Bar) are the real reason we'll be back. The made you feel like family at the same time they effortlessly catered to your EVERY whim. I loved to exchange stories about the Mexican culture and our kids with these fine folks. They are equally adept at being completely unobtrusive and allowing you to doze by the pool in quiet reflection. I hope they are all here next year! We spent half a day in the spa which was gender-divided. It contained the usual spa-like services. We had the option of some water sports but opted to go 100% lounge-lizard and stayed at the pool which is kinda of the epicenter of chillaxing. We snagged a pool-bed daily and meandered over to grab a bite when the mood struck us. Also had food brought to us from the Ceviche Restaurant, yum! Lastly, you're basically in a jungle and we thoroughly enjoyed the comedic wildlife that is beloved by the staff and always around. Geronimo the Spider Monkey was happy to pose for a picture and eat a banana, the large family of Coatimundi clowned around the pool walls, Esmeralda the Croc might have been slipped a little chicken from my plate and the Iguanas, Birds and giant Guinea Pig thingy all made a cameo. In summary, give Jose Luis at the concierge a call and he'll make you feel right at home!
This is the first time we've stayed at an all inclusive resort so I was a little skittish, especially being a bit of a "food snob" (my wife's term, not mine!). The BD provided some of the best service we've experienced anywhere in the world, and we've traveled extensively on business. Others have mentioned the same re: service, but this team really knows what they're doing. Food was really good... think European in terms of quality & quantity. Several restaurants to choose from and menus change daily. Overall my wife and I gave the food a solid "A" grade and I'm a tough grader! If you're into wine, gratis selections are decent, but there are some nice bottles to choose from if you're willing to pay an up-charge at modest price-points. Room was very nice, my wife loved it. Gym was nicely appointed. Our only gripes, and they were minor: 1) Ambar restaurant was a bit hot the nights we went; 2) AC was decent but never got room as cool as we would normally have it. But, these are nits. Overall, an outstanding experience and would highly recommend it! We'll be back.
I want to start off by saying how much I LOVED this hotel. The service is impeccable. The staff are amazing. I used to come here back in the day when it was the Mandarin Oriental and I have to say the service and quality have held under the current management. Now the bad part - STAY AWAY from financing your beach club membership. Not because of the hotel, but because of the institution they've chosen to do business with. If you're going to do the membership - they finance with a company called Monterrey Financial. They are constantly making mistakes in taking payments and reporting your payments properly. First I was assured that this would not be reported to the credit agencies for some odd reason after a year (with immaculate payment history) they put it on my credit which adjusted my ratios. Fine, no biggie. Then started the issues with proper payments being taken, calls saying I didn't pay when I see clearly that funds were taken at the beginning of each month in question. The last straw was some random mistake last month when they processed a payment incorrectly and caused me to incur a fee on my card. My card company had to dispute the charge after discussing the error they made with them directly. When you call to correct they are argumentative, abrasive & combative when it comes to correcting it and want you to take time out of your day after spending an hour on the phone with them to send them items to fix their mistake because they cannot find their own mistakes. This is very telling about what kind of operation this place is running. Absolutely livid with these people on principle. Janelle Lucas in accounting at MF - this one's for you. Thanks for souring my experience with BLUE BAY. She might as well be a call center rep for a bottom rate company - her subordinates are more professional and she's supposedly a manager. HONESTLY FOR 450.00 A YEAR YOU COULD JUST GET A PLATINUM AMEX - WITH AMAZING CUSTOMER SERVICE FOR THE SAME KIND OF PERKS and have access to 6 star resorts all around the world, with again, IMPECCABLE CUSTOMER SERVICE!!! I WISH SOMEONE HAD POSTED ABOUT THIS WHEN I BOOKED SO I COULD KNOW AHEAD!!! WHILE I WILL CONTINUE TO STAY AT THE HOTEL I WILL NOT BE RENEWING MY MEMBERSHIP AFTER SPEAKING WITH JANELLE LUCAS AT MONTERREY FINANCIAL. It's sad, because again, this is a great hotel. But I'm now loathe to refer anyone to it. I'm loathe to even use my membership - god forbid a friend or family member have these kind of experiences and remember that I connected them to it.Blue Bay should carefully consider what kind of branding and image they want to uphold. It's being overshadowed by this financer.
I booked this hotel at 2am Day of and got an incredible deal on Travelocity. It was even more of a deal when I arrived and realized it was all inclusive. I came here because of the all the reviews I read. And People? They are all on point. The Staff is 100% wonderful from the lobby the the pool staff and everyone in the mile stretch inbetween. The large venue is incredible. Beautifully maintained. My Suite was spacious, gorgeous - every detail is thought of. My sheets? OMG my sheets - so soft! The backyard? Yes I had a backyard with even an outside bathtub/plunge pool. The food was fantastic. The beach is uncommercialized, I took a walk as the sun went downlegit owned the beach. I felt safe. The sunrise is the best - what a great place to feel affirmation and watch a sunrise. The no kids was nice because I didn't have my kids and the other places I stayed on this epic last minute journey I was on had noisy kids at the pool. It was all couples, I was alone, and it was fine. I thought it was the perfect place for self discovery, journal writing, walking and chilling. I was treated with respect, felt safe, and felt lucky to be at such an incredible venue for a night that was next level. Im on instagram @jenjfw is you want to see pictures and my writing.
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Separate check-in
- Welcome letter
- Mini-bar restocked daily (water, soft drinks, beer and premium brand drinks)
- Turn-down service
- Pillow menu
- Unlimited a la carte breakfast, lunch and dinner
- Unlimited selected international drinks
- Unlimited domestic drinks (house wine included)
- One free massage at Spa
- Admission to the water circuit at the spa
- Scuba diving or snorkeling tour (once/stay)
- Temazcal ceremony (once/stay)
- Luxurious accommodation with whirlpool or hydromassage bathtub
- Beach towels in room upon arrival
- Bathrobes and slippers in room
- Coffee-maker with good local coffee
- VIP room amenities
- 24-hour room service
- Concierge or butler service
- Waiter service at pool and beach
- Unlimited a la carte gourmet dining with fine wines
- Unlimited premium brand drinks
- Access to the spa facilities
- Unlimited free WiFi and high speed Internet access
- 128 rooms
- 3 restaurants
- 3 bars
- Medical services (fee)
- Scuba diving centre (fee)
- Spa (fee)
- Unlimited worldwide phone calls
- WiFi (lobby)
- 1 king-size bed
- Full bathroom
- Bathrobes and slippers
- CD/DVD player
- iDock/alarm clock
- In-room safe
- Furnished private balcony or terrace
- Maximum occupancy 2 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Diamond Suites Riviera MayaRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Km. 298-816, Carretera Federal 307 Chetumal-Puerto Juarez, Playa del Carmen 77710 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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