Diamond Suites Riviera Maya
- What's Included
- All Inclusive Features
I stayed at Blue Diamond on business, and it far exceeded my expectations. The suites are massive!!! The fridges are fully stocked with soda, water, alcohol and snacks (the M&Ms were a delicacy haha). We were even greeted with a bottle of champagne upon arrival. The bed was SO comfortable and the room temperature was always perfect. I will warn that the resort gets REALLY dark and quiet at night, which freaked a co-worker out. I actually slept with some music on the first two nights - maybe the New Yorker in me can't fall asleep without some noise! Overall, this was an INCREDIBLE stay. The food was good, the drinks were always flowing, the views are just to die for....everything was perfect!
This was our first time at this resort and we returned home very rested and relaxed. We will definitely come back to this little gem. First Impressions - Arrived and we were met with cool washcloth, chocolates, and a nice drink. Check in was easy and efficient and our room requests (2nd Floor) had been accommodated. We were shown to our room which was huge and much larger than those we had stayed in at other resorts. We had a laguna suite and the double rain showers, large closet, open sliders to the patio were all very private and clean. There are places (patio cables) that are showing wear and the maintenance could be better. If I had children there, I would have been concerned about some of the loose railings or missing barriers but I knew it wouldn't be a problem for me. We did have a massive water leak in our ceiling closet that got our shoes, clothing, and luggage wet. I had read that this had happened to other guests and I thought to myself "What are the chances?" Well, it happened to us and it also happened to our traveling companions a few nights later in their room. It's obvious there's some maintenance in the A/C condensers that needs some attention. In mentioning it, no one was really surprised that it had happened. I was concerned that it would happen again and requested a room change, but the resort was full and they couldn't grant my request. The manager did comp a couple of spa massages, but the real cure would be for the company to give the resources needed to take care of the problem instead of trying to appease annoyed customers. Food - Fantastic!! Loved that there were no buffets and everything was cooked to order from the menu or by request. Best food I've had at any all inclusive. The house malbec and cabernet were also very good.Hints - We took our own ground coffee. We didn't want to pay the room service surcharge but we enjoy leisurely coffee outside in the morning. Always find that room stocking is hit and miss and this resort is no different. Minibar wasn't always restocked so we tried to accumulate some bottled water from the pool bar and take it back each afternoon for next morning coffee. While they didn't always leave water in our fridge, they TOOK the water bottles that we had left out - Ugh...We did the Temezcal and I would recommend it to everyone. It's a steam room on steroids with a side of gratitude. The Wifi is good and the spa treatments were above average. Marisol, Audriana, and Martha were all professional and very good at their jobs.The staff will all go above and beyond to assist you. Ricardo, Humberto, Luis, Antonio, Guillermo all made our stay truly memorable. Walking - We were worried but our rooms were next to Ambar so we didn't have far to go to either the lobby or to the beach and the walking did all of us good. Wifi was good and we didn't have any problems with the speed or availability and were able to stream Netflix without any problem.
Really like everything. Hotel has an amazing uniqe style and look. All enclusive would be the only go to in Mexico and I totaly loved it in Blue Diamond. Amazing food and you eat any time of day and as much as you want. Great drinks at any time as well. Caring and outgoing staff and great rooms. Honestly the best trip in my life by far and I will definitely come back again.
This was our second time to spend a week at this hotel. The junior suites are well located, spacious and clean. Hotel staff is polite and friendly. Bicycles we asked for appeared in front of our door the next day. The food is excellent, the service is superb. Thank you Cesar for going out of your way to make our breakfast and lunch enjoyable. You remembered our habits in a day. Your service is a great example for novice waiters. We had similar experience of service on the beach. The towels are waiting on the chairs. More umbrellas or palm trees would help in the scorching sun.
You can read the 4 and 5 stars reviews before mine are all accurate to a tee. This place exceeded all our expectations, from the rooms, the zen atmosphere, the FOOD and SERVICE. Top notch all the way. My congratulations to all the staff for raising the bar really high, and making us feel special. We will be back!
Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).
If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.
Items not included:
- Travel insurance (mandatory if traveling to Cuba)
- Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
- Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
- Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
- Hotel transfers for packages to Europe
- Items of a personal nature
- Separate check-in
- Welcome letter
- Mini-bar restocked daily (water, soft drinks, beer and premium brand drinks)
- Turn-down service
- Pillow menu
- Unlimited a la carte breakfast, lunch and dinner
- Unlimited selected international drinks
- Unlimited domestic drinks (house wine included)
- One free massage at Spa
- Admission to the water circuit at the spa
- Scuba diving or snorkeling tour (once/stay)
- Temazcal ceremony (once/stay)
- Luxurious accommodation with whirlpool or hydromassage bathtub
- Beach towels in room upon arrival
- Bathrobes and slippers in room
- Coffee-maker with good local coffee
- VIP room amenities
- 24-hour room service
- Concierge or butler service
- Waiter service at pool and beach
- Unlimited a la carte gourmet dining with fine wines
- Unlimited premium brand drinks
- Access to the spa facilities
- Unlimited free WiFi and high speed Internet access
- 128 rooms
- 3 restaurants
- 3 bars
- Medical services (fee)
- Scuba diving centre (fee)
- Spa (fee)
- Unlimited worldwide phone calls
- WiFi (lobby)
- 1 king-size bed
- Full bathroom
- Bathrobes and slippers
- CD/DVD player
- iDock/alarm clock
- In-room safe
- Furnished private balcony or terrace
- Maximum occupancy 2 adults
Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.
Resort Location Map
Diamond Suites Riviera MayaRiviera Maya,Mexico
- Hotel Contacts
- Extra Info
Km. 298-816, Carretera Federal 307 Chetumal-Puerto Juarez, Playa del Carmen 77710 Mexico
Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.
Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.
Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.
Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.
Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.
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