Dreams Puerto Aventuras

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Our Opinion

Dreams Puerto Aventuras is a smaller resort, but keeps up with excellent service and amenities that one would expect from a Dreams Resort. This resort is popular with families and couples alike, however singles might prefer a larger hotel with wider range of guests. Definitely recommend this hotel for anyone looking for a quality resort. If you're into swimming with Dolphins, there is a dolphin encounter on site as well as the nearby Dolphin Discovery located in Puerto Aventuras.


Overview

Situated between Tulum and Cancun, Dreams Puerto Aventuras Resort & Spa is a getaway with near infinite pleasures. Guests of all ages can experience Unlimited-Luxury®, remarkable amenities beginning with spacious rooms & suites with lovely views, gourmet dining options, limitless top-shelf spirits and 24-hour concierge service; all wristband-free. Guests can enjoy a round of miniature golf and complimentary greens fees at a nearby golf course, a PADI certified diving center and Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region. A dream for scuba divers, you'll experience the second largest coral reef in this Mayan paradise!


Location: Directly on the beach in Puerto Aventuras, 15 min drive to Playa del Carmen, 50 min from Cancun and the airport.

Highlights
  • Reservation-free dining in 6 restaurants and no wristbands required
  • Spacious rooms with furnished balconies
  • Large spa with ocean-facing cabanas
  • Kids Club plus lots of family-friendly activities 
  • On-site dolphinarium with dolphins and manatees
  • Rainforest Alliance Verified for sustainable tourism

tripadvisor Traveler Reviews
  • DMLANG : Viking, Canada
Couples Trip with 6 Adults

Great week at the Dreams Puerto Aventuras. The resort is a bit dated, but everything was exceptionally clean and well kept. There was 3 couples in our group. 2 had ocean view 1 had dolphin view. Both were nice. Our room was probably the most dated and the toilet did not flush very good, but the other rooms were not a problem. Balconies were spacious as were the rooms. The beach was always clean. When we arrived the resort was very full and finding a beach or pool chair was hard. So we took turns reserving chairs early in the morning. Having access to towels without a card and no bracelet was nice. This was my first Dreams resort and I will definitely try another one. The staff was AMAZING. Service by the pool, in the restaurants and on the beach was excellent! There was always some sore of entertainment going on. I loved how the staff would make some guests get involved. Loved the lobby entertainment, but also appreciated that it did not go all night long. This resort is wonderful for families and couples. The buffet was prob my biggest complaint. Just did not switch it up enough. Got really tired of the buffet. The Al La Carte were all good to try. The dolphins were nice to go and watch. The resort is situated in a gated community with mini mart and marina etc. That was very nice to be able to walk off the resort and down to the marina. There is some shopping and multiple restaurants down there. Very nice. And not over priced. Saved us a trip into Playa Del Carmen. The Spa is beautiful and I was able to get a massage for less that the advertised price. So there is some wiggle room there. The Adults side was nice and quiet and always away from wind. But the pool was not heated. There was however a small hot tub.

  • hartleypierce : wisconsin
Not exactly what you would expect...

We just returned from a 7 day stay at Dreams. It wasn't dreamy. Upon checkin, we were given a room with a king bed for our adult sons. It cost us $400 to rectify that, and it wasn't our mistake. The hotel said they didn't have any rooms available, and they were no where near capacity. The mixers for the drinks are more like tang than orange juice, and you have to ask for specific liquour, i.e. Absolute or you're getting the cheapest vodka ever made. The resort is very run down, and the food was just ok - nothing amazing. It was NEVER warm. We actually ate at the seafood restaurant about five nights in and were completely excited to get HOT soup! The breakfast buffet was seriously lacking - it was all left overs from the night before, and if you wanted bacon, you had to request it specially from the back kitchen. Breakfast meat on the buffet consisted of hot dogs cut diagonally. My husband got a clear plastic shard in his food, and my son got a clam shell that could have been devastating if he had actually eaten it, it was so sharp. They do offer burgers and pizzas out on the beach, the pizzas are good, but the burgers are mealy and have no texture. Rooms are musty and dated, we had age stains on our lampshade, the entire room needed paint, and the tapestry above the bed had huge holes in it. There were kids EVERYWHERE with little to no supervision. Imagine sitting at the pool bar and having to grab your drink because a young boy is walking/running ON the bar! Pool was missing tiles everywhere. The pool was closed mid day one day due to a child having an accident in the pool. Shows were amazing sometimes (beat box, fire show), and they had a magic show that was horrible. We left in the middle of it. The staff work really hard, but the entire property is showing some major age. Had we known how many kids we'd endure, we would have never gone there. The staff do a WONDERFUL job, however. They work very hard and I think had this resort had fewer unsupervised children, and was kept up to date we would have had a different experience.

  • han g : Toronto, Canada
FAMILY resort. Good and bad aspects. SERVICE WAS OUTSTANDING AND MADE THE TRIP.

Visited this resort on a family trip with kids ranging from newborn to 13 years old. SERVICE is unparalleled. In particular, I mention ANGEL AND FRANCESCO in the buffet restaurant for their attention to detail and ability to make having a meal with 5 kids easy and pleasant! Outstanding service on the beach, room service, fast drinks everywhere. The staff at this hotel excel at what they do and are outstanding. PERFECTO took care of our room - his attention to detail was unbelievable. The response to any desire you have is 'it's my pleasure' and there was no sarcasm ever delivered with that line - staff are incredible. ROOMS - half are updated, half are not ... you don't want an old one...POOLS/BEACH - There are 2 sides to this resort: 18+ (one pool) and a 'family' side with another pool and large 'warm' tub. Beach area is in an alcove and is a bit rocky. It's not a typical "Mayan Rivieria" stretch of beach as it's a quasi-enclosed area. You can snorkel right in the bay and see some fabulous fish.FOOD - while there's enough to eat, the buffet doesn't rival other buffets that I've seen ... food is 'ok'.ENTERTAINMENT - again, staff in entertainment team are a notch above anything else we've seen - dedicated, high energy, creative. MISO, CARLOS, BERNICE in particular are outstanding. They made special efforts to interact with our kids which was engaging and made our vacation! Night entertainment is not a resort dance team that performs every night. Rather, 'acts' are brought in that are excellent. Entertainment for young kids was followed by outstanding aerial acts and incredible magic shows.RESTAURANTS - no reservations taken. If you are there by 5.45, you'll be seated at 6. Otherwise, go with the attitude that you may have to wait so be prepared to take a beeper and stroll the beach until your table is ready. There's a great, small coffee shop that makes any coffee you'd like and has a variety of little cakes. DOLPHINARIUM - some rooms overlook dolphin pool. It's right on the resort so you can see dophins swim around. Sad to see them in captivity but some have been rescued from worse conditions. This is a small resort - only 305 rooms. Half dated, half updated. I heard many complaints from people on this resort - the main problems being food and lack of typical beach (don't go if you are tall as you can't really swim). Initially, we did not like this resort but by the end of our week, the staff turned our views as they were so outstanding - spoiling us in every way possible. We hope to continue to visit Dreams Resorts given the excellence in service.

  • E3410RRtoddb : Solon
Dreams Puerto Aventuras - Something for everyone

This resort has a little something for everyone.The staff was very accommodating.Good food and good service.The only negative was the number of rude people reserving multiple beach chairs early in the morning.

  • ddomalew : Mokena, Illinois
Return Visit

Just got back from our second trip to Dreams Puerto Aventuras. Love the area. The hotel is beautiful and the front desk staff is awesome. My husband didn't like the location of our first room and they were able to accommodate room changes for all 3 rooms we booked. The staff is all very friendly, from the front desk to the bartenders. The servers during breakfast and lunch are awesome and efficient. However, we were very disappointed with the dinner service, especially at Seaside grill. The service was terrible (waited over an hour for our food) as was dinner. Joseph at Oceana was the best!!! The chef cooked our catch from our fishing trip and Joseph made our evening special. We were disappointed when El Patio was closed down for 3 nights - it is the best restaurant.Night turn down service was hit or miss. We only had it 2 of the 5 nights. My sons' room didn't get it at all and their fridge was not restocked. My other son's room only had turn down one of the nights.All this being said, if we were to go back, we would stay at Dreams again. There are lots of activities and entertainment every day. The beach is incredible. Again, the staff is super friendly.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD) if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Resort fees (if applicable) must be paid directly to the hotel
  • Hotel transfers for packages to USA
  • Hotel transfers for packages to Europe
  • Items of a personal nature
  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining
  • 24 hr room service
  • 24 hr Domestic and premium brand drinks
  • At least one 24 hour restaurant
  • House wine by the glass served during lunch & dinner
  • In-room mini-bar re-filled daily w/water, soft drinks & beer
  • Snorkeling
  • Kayaking
  • Hobie cats
  • Catamarans
  • Introductory scuba diving lesson in pool
  • Use of bicycles
  • Use of gym & jacuzzi
  • Daily activities
  • Beach parties and shows
  • Open air theatre with nightly entertainment
  • Weekly theme nights
  • Weekly manager's cocktail party
  • Unlimited Connectivity - Free Wi-Fi and free international calling to the U.S., Canada and local landlines is available to guests through the Unlimited Connectivity app. This complimentary mobile and tablet app allows guests to stay connected to those they are with, as well as friends and family back home. Utilizing the app call feature, guests can make calls to the U.S., Canada and local landlines using the resort's Wi-Fi connection, without incurring any cell phone roaming charges. Guest can also contact the resort staff directly to book spa appointments, housekeeping, order room service and more. The app is full of information about dining, resort activities, local attractions and more that will enhance your stay. The app is available in the Apple, Android and Windows app stores. 

  • 305 renovated rooms in 5-storey buildings
  • 1 buffet restaurant
  • 5 a la carte restaurants: Italian, Seafood, Mexican and Grill
  • 5 bars including Swim-up bar
  • 2 pools including 1 with children's area
  • Dolphin Dreams Dolphinarium (fee)
  • Kids club and playground
  • Spa & fitness center (fee)
  • Free WiFi
  • Gift shop
  • Safety deposit facilities at reception (fee)
  • Car rental
  • Laundry service (fee)
  • Medical service (fee)
  • Meeting rooms (fee)
  • Tennis nearby
  • Golf nearby

Deluxe Gardenview

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Non-smoking room(s)
  • Electronic magnetic keys
  • Air-conditioned
  • Private climate control
  • Alarm clock
  • Television
  • Shower and bathtub
  • Bathroom scale
  • Hair dryer 
  • Coffee/tea maker
  • Mini-bar (restocked daily)
  • Twice a day maid service
  • 1 King or 2 Double beds
  • Balcony
  • Sofa
  • Cable / Satellite TV
  • In-room safe
  • Crib available upon request

Family Gardenview

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Air-conditioned
  • CD player
  • DVD player
  • Hair dryer
  • Bathrobe
  • Slippers
  • Vanity mirror
  • Coffee maker 
  • Mini-bar
  • 2 Double beds
  • Full bathroom
  • Private balcony or terrace
  • Cable
  • In-room safe
  • Direct dial telephone
  • Shower
  • Steam wand

Deluxe Oceanview

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Non-smoking room(s)
  • Electronic magnetic keys
  • Air-conditioned
  • Private climate control
  • Alarm clock
  • Bathroom scale
  • Hair dryer
  • Coffee/tea maker
  • Bottled water
  • Mini-bar
  • Housekeeping 
  • 1 King or 2 Double beds
  • Balcony
  • Sofa
  • Oceanview
  • Cable / Satellite TV
  • In-room safe
  • Voicemail
  • Crib available upon request
  • Makeup mirror
  • Rollaway bed (on request)
  • Tub or shower
  • Steam wand

Deluxe Dolphinview

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Mini-bar
  • Satellite TV
  • CD/DVD player 
  • MP3 dock facility
  • Coffee/tea maker
  • Bathroom with shower
  • Bathrobe
  • Slippers
  • Hair dryer
  • In-room safe
  • 24-hour room service
  • Views of the dolphins
  • Steam wand

Deluxe Poolview

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Sofa
  • Bathroom scale
  • Makeup mirror
  • Bottled water
  • Balcony
  • Voicemail
  • Private climate control
  • Alarm clock
  • Mini-bar 
  • Coffee/tea maker
  • Non-smoking room(s)
  • Electronic magnetic keys
  • Air-conditioned
  • Hair dryer
  • In-room safe
  • Housekeeping
  • 1 King or 2 Double beds
  • Poolview
  • Cable / Satellite TV
  • Crib available upon request
  • Rollaway bed (on request)
  • Tub or shower
  • Steam wand

Restaurants

World Cafe

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code: Casual - bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men

Oceana

  • a la carte for dinner
  • Seafood
  • Adults Only
  • Dress code: Casual - bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men

Portofino

  • a la carte for dinner
  • Italian
  • Dress code: Formal - men must wear long pants, collared shirts and dress shoes. Women must wear blouses, skirts, slacks or dresses, with dress shoes

El Patio

  • a la carte for dinner
  • Mexican
  • Dress code: Casual - bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men

Seaside Grill

  • a la carte for dinner
  • Grilled Specialties
  • Dress code: Casual - bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men

Barefoot Grill

  • Grill for lunch and  select nights for dinner
  • Grilled favorites and brick oven pizza

Coco Café

  • Dress code: Casual - bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men

Bars

  • Manatees Swim-up bar
  • Sugar Reef Swim-up bar
  • Desires Music Lounge
  • Gohan Sushi lounge
  • Barracuda Beach bar

Kids Deals - Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Explorer's Club - Daily supervised activities for ages 3-12. 

  • Arts & crafts
  • Playground
  • Treasure hunts
  • Sandcastle contests
  • Board games and video games
  • Plant-a-Tree and Corn Harvest programs
  • Dreaming of Freedom turtle project (seasonal)
  • Cooking lessons with the executive chef
  • Ocean trampoline
  • Weekly campout adventures
  • Big-screen movies on the beach

Teen Activities 

  • Sports and games
  • Weekly bonfires
  • Disco mixers

Facilities

  • 2600 sq ft Dreams Spa by Pevonia
  • 5 indoor and outdoor treatment cabins
  • Lounge with fresh fruit bar
  • Steam bath and sauna
  • Vichy, Swiss and other invigorating showers
  • Large outdoor Jacuzzis
  • Outdoor massage palapas
  • Beauty salon
  • Spa boutique
  • Indoor massage rooms

Treatments

  • Facials
  • Body Exfoliation
  • Body Wrap
  • Massage 
  • Reflexology
  • Mineral therapy

Other Treatments

  • Manicure/Pedicure
  • Hairstyling
  • Makeup
  • Teens & kids spa treatments

Golf Bonus

Guests can enjoy one complimentary round per person, per day at Riviera Maya Golf Course. There are additional fees that guests are responsible for at the golf course.

  • Premium tee times and golf cart fees apply
  • Transportation to and from golf course not included
  • Please check with the concierge for availability & golf course information

Offer is subject to change.  

Newlywed and Anniversary Package - Receive sparkling wine, turndown service, 15% spa discount, fruit plate & continental breakfast in bed. Request at time of booking. Requires proof of marriage certificate at check-in. Package is subject to change without notice and is only applicable to couples staying within three months of their wedding or over their anniversary date only. 15% discount on spa treatments cannot be applied to spa packages or combined with any other spa promotion or offer.  

Sip, Savor & See Dining Experience - Guests can enjoy the dining facilities at Dreams Tulum, Dreams Sands, Dreams Riviera Cancun, Dreams Puerto Aventuras, Now Jade Riviera, Now Sapphire Riviera, Sunscape Sabor Cozumel.

Terms & Conditions
The Sip, Savor & See Dining Experience is only good for dinner. This is not a day pass. Guests must make arrangements through the resort concierge by 15:00. Guests may choose to dine at any of the restaurants that are serving dinner. Guests are responsible for cost of transportation to and from the resort. A maximum of 4 people are allowed per seating. Special restrictions may apply for Christmas and New Year's Eve dinners and special events. Guests can utilize the facilities at the resort they are visiting from 18:00 until 1:00, including bars and theater.  

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Dreams Puerto Aventuras
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Dreams Puerto Aventuras Resort & Spa
Km 269.5 Carretera Chetumal, Puerto Aventuras 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.

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