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Dreams Puerto Aventuras

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
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  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Golf
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Our Opinion

Dreams Puerto Aventuras is a smaller resort, but keeps up with excellent service and amenities that one would expect from a Dreams Resort. This resort is popular with families and couples alike, however singles might prefer a larger hotel with wider range of guests. Definitely recommend this hotel for anyone looking for a quality resort. If you're into swimming with Dolphins, there is a dolphin encounter on site as well as the nearby Dolphin Discovery located in Puerto Aventuras.


Overview

Situated between Tulum and Cancun, Dreams Puerto Aventuras Resort & Spa is a getaway with near infinite pleasures. Guests of all ages can experience Unlimited-Luxury®, remarkable amenities beginning with spacious rooms & suites with lovely views, gourmet dining options, limitless top-shelf spirits and 24-hour concierge service; all wristband-free. Guests can enjoy a round of miniature golf and complimentary greens fees at a nearby golf course, a PADI certified diving center and Dolphin Dreams by Dolphin Discovery, one of the largest dolphinariums in the Riviera Maya resort region. A dream for scuba divers, you'll experience the second largest coral reef in this Mayan paradise!


Location: Directly on the beach in Puerto Aventuras, 15 min drive to Playa del Carmen, 50 min from Cancun and the airport.

Highlights
  • Reservation-free dining in 6 restaurants and no wristbands required
  • Spacious rooms with furnished balconies
  • Large spa with ocean-facing cabanas
  • Kids Club plus lots of family-friendly activities 
  • On-site dolphinarium with dolphins and manatees
  • Rainforest Alliance Verified for sustainable tourism

tripadvisor Traveler Reviews
  • TheWorlsAwaits : Grande Prairie, Canada
Short on Value with Amazing Staff

This facility has both advantages and disadvantages, read the entire review to know it all. We did overall have a good experience. We also received a double upgrades on both our rooms, so the value was there for us. Without the room upgrades the hotel would of been way over priced.Pros:- Staff is over the top friendly with exceptional service, best we have come across in a long time- Food is better than you would expect as far as quality goes. - Rooms are quite comfortable considering the age of the hotel- Smaller facility so you are very close to all the amenities the resort has to offerCons:- Hotel is quite old and is in need of updates- Only one family pool and one adult pool, so it is very crowed. If you like using a pool on your vacation this might not be the best hotel for you- beach are is very, small and very crowded. The swim area at the beach is terrible. Beyond terrible. It is not a swimmers beach. - This hotel has very pushy club members sales people harassing you when you first check in. They will do anything to get you to take a sales tour including lying. Be prepared

  • keepsmiling40 : Baddeck, Canada
I Highly Recommend; Families, couples, even a group of friends !!

We stayed for one week, it was incredibly amazing. The food, staff, rooms, everything was wonderful. With great entertainment on the beach throughout the day!! Always evening activities, we were there over the course of Easter weekend which they had an Easter egg hunt on the beach! There are three high class restaurants, a buffet and an area with an ongoing outdoor barbecue. Not to mention a 24 hour room service encase you have the late night munchies. This resort was everything and more that we expected; And the photos do not do it justice you have to see it for yourself!

  • iprimrose : London
Disappointing

Unfortunately I feel compelled to write this review as our experience for the most part wasn't great.Positives- The staff here are great. Almost all of them are friendly, helpful & approachable. The kids club is fantastic. Our children 6 & 8 had such a great time that they were very sad to leave! Also the range of activities provided for the kids is second to none.The barracuda bar is great!Negatives- The food is generally substanard. We found the room service & buffet in the World Cafe particularly poor. Myself & my wife also became ill. Not sure what caused this but we did not eat anywhere other than the hotel. We arrived on a Friday & by Tuesday we were both very unwell. We left last Friday & are only now feeling back to normal.Unless you get up very early you'll be lucky to get a lounger. This doesn't make for a relaxing break having to set your alarm every day!!The beach is fairly disappointing. It's very small & not great for swimming. They also have a team of guys who work very hard to maintain the seaweed problem but it looks ultimately to be a thankless task. Perhaps the hotel would be wise to invest in some industrial machinery to try & tackle the problem!The pools are also disappointing. On the family side they are very crowded & in need of repair. Tiles are breaking off & surrounding pools look old & jaded.The hotel itself is in a fairly tired & dated state.....definitely time for a refurb! Our room was clean but very small for a family of 4. When we arrived we did not receive the room that we had booked online. We were told that the hotel could not guarantee those rooms!! We were also told that there was nothing they could do as the hotel was fully booked. (We did move to another room the following day but feel this shouldn't have happened initially). The hotel should perhaps work in collaboration with external booking sites to make sure people are aware of this!The hotel will try very persuasively to offer a 'free' taxi to their sister hotel in Tulum for a presentation on a time share. Don't do it! It took far longer than we were told & we wasted half a day.If you're looking for a great kids club then this could be the place for you. Unfortunately due to the aforementioned negatives we would never go back to a dreams hotel!Room Tip: Avoid the time share presentation!!

  • amyegg2k :
got married here sept 2016

came in sept 2016 to get married. Was the best, wedding coordinator was amazing, sorted everything, was hassle free.Was a group of 9 of us... a couple of them had a lot of moaning about the food but no one else had a problem with it.visit the sushi bar even if you don't like sushi..they do excellent ribs.we had a view of dolphinarium and was great to see them swimming around on a morning.our first room- honeymoon Jacuzzi dolphin view---was tiny, couldn't expect to get ready for a weddin in there... we complained and got upgraded to preferred club room on top floor.any questions feel free to ask as this is just a quick review which deserves to be much longer

  • mikeY2166QS : Portland, Maine
great services, but you may not get what you reserve

I truly have a hard time giving a bad review when there's so much good to say about Dreams Puerto Aventuras, but they screwed up the one most important thing that I needed. The rooms I reserved. We were travelling as a family - my parents, my wife and I, and my kids (13 year old boy and 15 year old girl). As such, we reserved through RCI a hotel room style unit for my parents and a "one bedroom" unit for us - described as two connecting hotel room units with a king size bed in one and two doubles in the other. When we arrived after a 22 hour day of travel we were told we had been "upgraded" and now had three ocean view rooms spread from one end of the third floor to another. Obviously I wasn't about to leave my kids way down the hall in a country that we had never been to before and not speaking the language. In addition, all three rooms had king beds - they wanted the kids to share. After discussions with the person at the desk we were told that there was a room next to, but not connecting to, one of the others. Still a king size. Well, it turned out that the person at the desk didn't know his inventory - the rooms were still not next to each other - across and down the hall instead. My wife and I each took a kid and a room. It was then that we discovered that one of the rooms had not been fully cleaned. There was a half-full water bottle on the bench by the bed, the fridge had not been stocked, and the room smelled of musty towels. We were able to get the room cleaned, and after three days we were finally able to move into a room matching our reservation. It turned out we were not the only ones there last week with this situation. We met a family on our last day who had come in a couple days before with a reservation for two double beds to cover four people. When they arrived they found they had a room with a single king.Now for the praise. Obviously, with the exception of night time we didn't spend much time in our room. The people who work at this resort in the bars, restaurants, housekeeping, maintenance, and especially the entertainment team are some of the most pleasant and hard working people I've had the pleasure of meeting. They hustled all day long with smiles on their faces, a greeting every time they passed, and always looking for a connection to make you feel at home. The food was always very tasty and there was a decent selection. The shows were phenomenal (in fact, everything the entertainment team touched was a blast). Excursions were great (definitely do the snorkel trip if you stay here). Take advantage of Dolphin Dreams right out the back of the resort.Would I stay here again? No - in fact I'd be hard pressed to stay at any Dreams resort (or any other Unlimited Vacation Club resort for that matter) due to the reservation issue. But if you choose to and your reservation works out, know that you will be pleased by everything else.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • Buffet breakfast, lunch and dinner daily
  • Snacks
  • A la carte dining
  • 24 hr room service
  • 24 hr Domestic and premium brand drinks
  • At least one 24 hour restaurant
  • House wine by the glass served during lunch & dinner
  • In-room mini-bar re-filled daily w/water, soft drinks & beer
  • Snorkeling
  • Kayaking
  • Hobie cats
  • Catamarans
  • Introductory scuba diving lesson in pool
  • Use of bicycles
  • Use of gym & jacuzzi
  • Daily activities
  • Beach parties and shows
  • Open air theatre with nightly entertainment
  • Weekly theme nights
  • Weekly manager's cocktail party
  • Unlimited Connectivity - Free Wi-Fi and free international calling to the U.S., Canada and local landlines is available to guests through the Unlimited Connectivity app. This complimentary mobile and tablet app allows guests to stay connected to those they are with, as well as friends and family back home. Utilizing the app call feature, guests can make calls to the U.S., Canada and local landlines using the resort's Wi-Fi connection, without incurring any cell phone roaming charges. Guest can also contact the resort staff directly to book spa appointments, housekeeping, order room service and more. The app is full of information about dining, resort activities, local attractions and more that will enhance your stay. The app is available in the Apple, Android and Windows app stores. 

  • 305 renovated rooms in 5-storey buildings
  • 1 buffet restaurant
  • 5 a la carte restaurants: Italian, Seafood, Mexican and Grill
  • 5 bars including Swim-up bar
  • 2 pools including 1 with children's area
  • Dolphin Dreams Dolphinarium (fee)
  • Kids club and playground
  • Spa & fitness center (fee)
  • Free WiFi
  • Gift shop
  • Safety deposit facilities at reception (fee)
  • Car rental
  • Laundry service (fee)
  • Medical service (fee)
  • Meeting rooms (fee)
  • Tennis nearby
  • Golf nearby

Deluxe Gardenview

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Non-smoking room(s)
  • Electronic magnetic keys
  • Air-conditioned
  • Private climate control
  • Alarm clock
  • Television
  • Shower and bathtub
  • Bathroom scale
  • Hair dryer 
  • Coffee/tea maker
  • Mini-bar (restocked daily)
  • Twice a day maid service
  • 1 King or 2 Double beds
  • Balcony
  • Sofa
  • Cable / Satellite TV
  • In-room safe
  • Crib available upon request

Family Gardenview

  • Maximum Number of Adults 3
  • Maximum Number of Children 3
  • Maximum Occupancy 5
  • Sofa bed
  • Air-conditioned
  • CD player
  • DVD player
  • Hair dryer
  • Bathrobe
  • Slippers
  • Vanity mirror
  • Coffee maker 
  • Mini-bar
  • 2 Double beds
  • Full bathroom
  • Private balcony or terrace
  • Cable
  • In-room safe
  • Direct dial telephone
  • Shower
  • Steam wand

Deluxe Oceanview

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Non-smoking room(s)
  • Electronic magnetic keys
  • Air-conditioned
  • Private climate control
  • Alarm clock
  • Bathroom scale
  • Hair dryer
  • Coffee/tea maker
  • Bottled water
  • Mini-bar
  • Housekeeping 
  • 1 King or 2 Double beds
  • Balcony
  • Sofa
  • Oceanview
  • Cable / Satellite TV
  • In-room safe
  • Voicemail
  • Crib available upon request
  • Makeup mirror
  • Rollaway bed (on request)
  • Tub or shower
  • Steam wand

Deluxe Dolphinview

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Air-conditioned
  • 1 King or 2 Double beds
  • Balcony or Terrace
  • Mini-bar
  • Satellite TV
  • CD/DVD player 
  • MP3 dock facility
  • Coffee/tea maker
  • Bathroom with shower
  • Bathrobe
  • Slippers
  • Hair dryer
  • In-room safe
  • 24-hour room service
  • Views of the dolphins
  • Steam wand

Deluxe Poolview

  • Maximum Number of Adults 3
  • Maximum Number of Children 2
  • Maximum Occupancy 4
  • Sofa
  • Bathroom scale
  • Makeup mirror
  • Bottled water
  • Balcony
  • Voicemail
  • Private climate control
  • Alarm clock
  • Mini-bar 
  • Coffee/tea maker
  • Non-smoking room(s)
  • Electronic magnetic keys
  • Air-conditioned
  • Hair dryer
  • In-room safe
  • Housekeeping
  • 1 King or 2 Double beds
  • Poolview
  • Cable / Satellite TV
  • Crib available upon request
  • Rollaway bed (on request)
  • Tub or shower
  • Steam wand

Restaurants

World Cafe

  • Buffet for breakfast, lunch and dinner
  • International
  • Dress code: Casual - bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men

Oceana

  • a la carte for dinner
  • Seafood
  • Adults Only
  • Dress code: Casual - bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men

Portofino

  • a la carte for dinner
  • Italian
  • Dress code: Formal - men must wear long pants, collared shirts and dress shoes. Women must wear blouses, skirts, slacks or dresses, with dress shoes

El Patio

  • a la carte for dinner
  • Mexican
  • Dress code: Casual - bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men

Seaside Grill

  • a la carte for dinner
  • Grilled Specialties
  • Dress code: Casual - bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men

Barefoot Grill

  • Grill for lunch and  select nights for dinner
  • Grilled favorites and brick oven pizza

Coco Café

  • Dress code: Casual - bermudas (long shorts or Capri pants), sneakers/tennis shoes and sandals. Ladies must wear a bathing suit wrap or cover-up. No sleeveless shirts for men

Bars

  • Manatees Swim-up bar
  • Sugar Reef Swim-up bar
  • Desires Music Lounge
  • Gohan Sushi lounge
  • Barracuda Beach bar

Kids Deals - Kids Stay, Play and Eat FREE offer is available at select times. Savings will be reflected in online prices automatically.

Explorer's Club - Daily supervised activities for ages 3-12. 

  • Arts & crafts
  • Playground
  • Treasure hunts
  • Sandcastle contests
  • Board games and video games
  • Plant-a-Tree and Corn Harvest programs
  • Dreaming of Freedom turtle project (seasonal)
  • Cooking lessons with the executive chef
  • Ocean trampoline
  • Weekly campout adventures
  • Big-screen movies on the beach

Teen Activities 

  • Sports and games
  • Weekly bonfires
  • Disco mixers

Facilities

  • 2600 sq ft Dreams Spa by Pevonia
  • 5 indoor and outdoor treatment cabins
  • Lounge with fresh fruit bar
  • Steam bath and sauna
  • Vichy, Swiss and other invigorating showers
  • Large outdoor Jacuzzis
  • Outdoor massage palapas
  • Beauty salon
  • Spa boutique
  • Indoor massage rooms

Treatments

  • Facials
  • Body Exfoliation
  • Body Wrap
  • Massage 
  • Reflexology
  • Mineral therapy

Other Treatments

  • Manicure/Pedicure
  • Hairstyling
  • Makeup
  • Teens & kids spa treatments

Golf Bonus

Guests can enjoy one complimentary round per person, per day at Riviera Maya Golf Course. There are additional fees that guests are responsible for at the golf course.

  • Premium tee times and golf cart fees apply
  • Transportation to and from golf course not included
  • Please check with the concierge for availability & golf course information

Offer is subject to change.  

Newlywed and Anniversary Package - Receive sparkling wine, turndown service, 15% spa discount, fruit plate & continental breakfast in bed. Request at time of booking. Requires proof of marriage certificate at check-in. Package is subject to change without notice and is only applicable to couples staying within three months of their wedding or over their anniversary date only. 15% discount on spa treatments cannot be applied to spa packages or combined with any other spa promotion or offer.  

Sip, Savor & See Dining Experience - Guests can enjoy the dining facilities at Dreams Tulum, Dreams Sands, Dreams Riviera Cancun, Dreams Puerto Aventuras, Now Jade Riviera, Now Sapphire Riviera, Sunscape Sabor Cozumel.

Terms & Conditions
The Sip, Savor & See Dining Experience is only good for dinner. This is not a day pass. Guests must make arrangements through the resort concierge by 15:00. Guests may choose to dine at any of the restaurants that are serving dinner. Guests are responsible for cost of transportation to and from the resort. A maximum of 4 people are allowed per seating. Special restrictions may apply for Christmas and New Year's Eve dinners and special events. Guests can utilize the facilities at the resort they are visiting from 18:00 until 1:00, including bars and theater.  

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Dreams Puerto Aventuras
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Dreams Puerto Aventuras Resort & Spa
Km 269.5 Carretera Chetumal, Puerto Aventuras 77500 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.