Dreams Riviera Cancun

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  • Overview
  • Reviews
  • What's Included
  • All Inclusive Features
  • Facilities
  • Accommodations
  • Restaurants & Bars
  • Kids
  • Spa
  • Weddings
  • Bonus
Our Opinion

Good resort with plenty of options with regards to activities and food. There are lots of activities to do around this resort, making it perfect for kids. Please note that Dreams Riviera Cancun does have the reputation of hosting many weddings during peak seasons (Lots of groups will be staying at the resort).


Overview
Designed to reflect the charm of the Mexican Caribbean. Surrounded by glistening pools, lush tropical gardens and a palm-studded beach, each room features a unique octagonal design. A wealth of amenities, gourmet restaurants, chic bars and lounges provide guests with a variety of a la carte dining options.

Location: 25 km from Cancun Int'l Airport.

Highlights
  • 24 hour dining options
  • Three swimming pools
  • Awarded with the "AAA Four Diamond Award"
  • Rainforest Alliance Certified
  • "Dreams Spa by Pevonia"

tripadvisor Traveler Reviews
  • sorechovska : Brampton, Canada
Amazing Wedding Resort

We had our Wedding there on May 1st 2017. The hotel was amazing, clean, food was very good and all amenities were beyond my expectations. The entire wedding planing process was easy to follow as we had the most amazing wedding coordinator: Delia Zegarra, she was beyond amazing and truly made our wedding day to be an unforgettable moment that went completely smooth. Hands down to all the stuff that have attended our wedding., such kind and hardworking people! Our friends and family who traveled with us loved every moment at the hotel and was pleased with the all services. Delia was excellent... her opinions, helpfulness and kind personality made it extremely easy to get prepared for our special day, she checked on us all the time ensuring everything is the way we imagined. She truly did deliver the most amazing wedding we ever been to.... and we are beyond happy with all she have done. Would strongly recommend this place for weddings and definitely ask for Delia, she is the best off all and will make your special day spectacular. She carefully listens to all your thoughts and helps you to tailor the wedding according to your needs and expectations, she is ready to help with anything and definitely delivers the best outcome. We can not thank her enough... we loved her! and so we did love the resort!Stefania and Bahman

  • cdub372017 :
A Little Disappointed

This is disappointing to write, since we love being Unlimited Vacation Club Members. We went to this resort from 7/12-7/19, and were really looking forward to it, based on all the reviews that we read. During this time, they had constant construction going on both with a deck being built along the infiniti pool, and a new restaurant or bar next to the pool bar. Instead of looking out the infiniti ledge and seeing the beach and ocean, you were looking at construction fencing and 15-20 workers. They were using chain saws to do lots of their cutting, so it was the smell of chainsaw engine smoke around the pool. With them putting up the steel for the new restaurant by the pool bar, there was always the loud sound of a hammer beating against steel. We understand that there is never a good time for construction at a year round resort, but right in the middle of summer?? There was also issues with air conditioning in the Mexican restaurant, and Italian restaurant....as in NO air conditioning once in the Mexican restaurant, and twice in the Italian restaurant. It was a shame, because the service was absolutely top notch. The people that work there are AMAZING!! Reyes by the pool absolutely took care of us every day! We always made sure to sit in his section. The entertainment crew was fantastic!! They are always busy making sure everyone is having a good time. Shout out to Ali and one other gentleman who does the archery in the afternoon! The kids had a blast, and the tournaments were fun!! They do a wonderful job taking care of the beaches there, and there is great snorkeling just out on the reef. The Amstar Team does a great job of taking care of your excursions. In all, it really is a beautiful resort, and really just had more to do with when we were there. But, when you spend a lot of money for 8 days there, you really want it to be perfect, and the construction really took away from it.

  • juliedw2017 : Bowmanville, Canada
A great vacation for a family with celiac disease...

My family and I just got back from the Dreams Riviera Cancun Resort & Spa (July 17-22). My two children (6 years and 3 years old) and I were just diagnosed with celiac disease before we booked our trip. We truly feared that we would no longer be able to vacation safely given our new dietary restrictions since we now need to eat strictly gluten free and worry about even the slightest amount of cross contamination when food is being prepared. After corresponding with various staff members at the resort via email, we decided to take a chance and book a vacation at the Dreams Riviera Cancun Resort & Spa and we are so thrilled that we did. Alberto Oramas, the Food & Beverage Assistant, answered all of my questions about food preparation and available products before we arrived. His email responses were always thorough and very reassuring. Alberto met with us within minutes after we arrived at the resort and introduced us to many of the chefs and restaurant managers that would be taking care of us. We also had the opportunity to see some of the gluten free products that were specially purchased for our family. I cannot emphasize how reassuring and professional this was. I have never been treated so well (pre- or post-diagnosis). Everyone we met made us feel like our safety and enjoyment were a priority to them and this was absolutely refreshing considering that people with celiac disease often feel like we are a burden when we try to eat outside our homes. Alberto was a constant presence during our vacation. He stopped by our table at every dinner to make sure that everything was going smoothly and to ask if our needs were being met. One night, popcorn was being handed out during the nightly entertainment show. I inquired if it was gluten free (as sometimes popcorn toppings are not safe) and Alberto promptly ordered a new batch of popcorn to be prepared for our family so he could ensure that it was safe for us. We celebrated my son’s 6th birthday on our second day at the resort. Alberto and his team ensured that we had a delicious gluten free birthday cake at dinner and we were surprised with a second cake in our room later that evening. Alberto also arranged a very special private dinner on the beach for my family on our last night. We truly felt like royalty. Alberto’s genuine concern for our family throughout our stay was so heart-warming. Another stand-out staff member was Cindy at the World Café (buffet) restaurant. After a day at the resort, I ended up falling into a groove where I pre-ordered all of the meals for my children and I the day before so the chefs could make sure that everything could be prepared in a timely fashion and let me know whether my requests could be fulfilled (they always were). Cindy patiently and pleasantly took down all of my orders. Her attention to detail was amazing. No matter how busy she was, she always made me feel like a priority. She is truly a gem. Cindy even made sure that we had food to bring with us to the airport when we left since it is very hard for people with celiac disease to find safe food at airports beyond a bag of chips. I also want to acknowledge Chef Raul. He often came to our table to confirm our order before preparing it. His pride in his work was very evident and we felt very comfortable eating all of the delicious food that he prepared for us. My children definitely do not have a gourmet palate so it was wonderful that he was able to make them simple, kid-friendly (and safe) gluten free food like pancakes, pasta, pizza, grilled cheese sandwiches and cheeseburger patties.I feel terrible that I have only personally acknowledged three staff members since there were countless others that contributed to our wonderful holiday – many who work behind the scenes in the kitchen who don’t always get the recognition that they deserve. I simply cannot remember everyone’s names because we met so many amazing staff members.One of the things I really appreciated at the resort is that everyone working in the restaurants seemed to know who we were and our dietary needs. We were consistently greeted by name and with friendly smiles. It was so nice to not have to explain our needs over and over again and to not feel like we had to constantly advocate for ourselves. Prior to our stay at the Dreams Riviera Cancun Resort and Spa, my only hope was that my children and I would be able to have a good time without getting sick from consuming gluten or cross contamination during food preparation. We were absolutely overwhelmed by the level of service, professionalism, compassion and kindness that we experienced during our stay. I actually packed a full suitcase and carry-on with various gluten free food products because I was so nervous about finding safe food for my children and I (especially since we are all relatively picky eaters). I’m so pleased to report that I came home with essentially all of the food that I packed as it wasn’t necessary at all. It was an absolute privilege to stay at the Dreams Riviera Cancun Resort and Spa and to meet so many wonderful staff members. This vacation did so much to lift our spirits after a very rough few months learning to cope with our new gluten free reality.

  • justintB6307WR :
Dreams Riviera Cancun

The resort overall was pretty nice. 2 kids pools for wading and two regular pools were good. The wading pools would be super hot by the afternoon. Food was good as well. The majority of the waitstaff was nice and attentive except for a good portion of the bartenders. Seek out the few good ones because they can make a difference. Also, this is a tough place for kids to sleep because there is a loud wedding every single night. My 2 yr old had a tough time sleeping. Do not rely on the ac in the room or the wifi as they both were poor. The room had trouble getting under 78. Finally, if you have any coupons good luck, as if there is any special use on them the staff probably won't take it.

  • Raymond R : Frisco
Dreams Riviera Cancun

Very nice manicured property with nice people looking after you. We upgraded to the master suite which is a corner room right on the beach. 5th floor gives you an unimpeded view and it is beautiful. Room was clean and taken care of. The resort is on the small side which I like because walks are short and everything is conveniently located. Sand is nice and powdery. Water is good, not great because of seaweed but there are cleared areas to swim. They clean up the seaweed on the beach regularly. Family friendly but not too annoying for couples. Entertainment is decent. This is our second time and we enjoyed the food and the people.

Vacations packages include round-trip flights, accommodations, round-trip transfers (unless outlined below) to and from the hotel, and tourist cards (if required, unless outlined below).

If selecting an all-inclusive resort option, the package will also include the all-inclusive features as outlined by each resort.

Items not included:

  • Travel insurance (mandatory if traveling to Cuba)
  • Tourist cards ($10USD)if traveling to Dominican Republic with Sunwing Airlines
  • Departure taxes ($20USD) if traveling to Dominican Republic with Sunwing or Signarture Vacations
  • Hotel transfers for packages with WestJet to USA (with exception to Honolulu)
  • Hotel transfers for packages to Europe
  • Items of a personal nature

  • 3 meals daily plus snacks
  • All drinks (unlimited international and domestic premium brand alcoholic beverages)
  • At least one 24 hour restaurant
  • Daily activities
  • Nightly entertainment
  • Windsurfing, sailing, kayaking, snorkeling
  • Water aerobics
  • Volleyball
  • Dance lessons
  • Euro-bungee, ocean trampoline, iceberg climbing wall
  • Diving clinic
  • Bicycles
  • Table games, ping-pong
  • Catamarans
  • Bocce ball, shuffle board
  • Weekly beach party
  • 486 Rooms
  • 8 restaurants
  • Coffee shop
  • Grill
  • 5 bars, including: Lobby bar, Beach bar and Swim-up bar 
  • 1 health bar
  • 3 Pools
  • Jacuzzis
  • Outdoor theatre in the middle of a multi level swimming pool 
  • Fitness Centre
  • Boutiques
  • Beauty salon
  • Meeting facilities
  • Water sports centre
  • Tour desk
  • Business centre
  • WiFi internet
  • Spa
  • Room service
  • Laundry and dry cleaning services
  • Concierge service
  • 24-hour front desk
  • Currency exchange

Premium Deluxe 

  • King size bed or two double beds
  • Lovely garden/tropical or ocean views
  • Indoor Jacuzzi
  • Private, furnished balcony or terrace
  • Complimentary mini-bar refreshed daily
  • Full marble bathrooms with jetted aromatherapy whirlpool bathtub 
  • Luxury bath amenities
  • Air conditioning with individual climate control
  • Satellite TV
  • Sound system with in-house music channels
  • CD/DVD player
  • In room safe
  • Coffee maker
  • King room: Up to 2 adults and 1 child
  • Double room: Up to 3 adults and 1 child or up to 2 adults and 2 children

Premium Deluxe with Plunge Pool

  • King size bed or two double beds
  • Lovely garden or pool views
  • Indoor Jacuzzi
  • Complimentary mini-bar refreshed daily
  • Full marble bathrooms with jetted aromatherapy whirlpool bathtub 
  • Luxury bath amenities
  • Air conditioning with individual climate control
  • Satellite TV
  • Sound system with in-house music channels
  • CD/DVD player
  • In room safe
  • Coffee maker
  • Spacious, private terrace with plunge pool
  • King room: Up to 2 adults and 1 child
  • Double room: Up to 3 adults and 1 child or up to 2 adults and 2 children

Preferred Club 

  • King size bed or two double beds
  • Indoor Jacuzzi
  • Spacious, private terrace with outdoor Jacuzzi
  • Personalized check-in and checkout with concierge service
  • Preferred status and amenities
  • Concierge service
  • Private beach section with waiter service
  • Access to private lounge
  • Complimentary access to hydrotherapy spa area once during stay
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast service, afternoon hot and cold hors d'oeuvres and exquisite desserts & fine liquors served in the lounge
  • Preferred location with beautiful ocean and/or pool views
  • King room: Up to 2 adults and 1 child
  • Double room: Up to 3 adults and 1 child or up to 2 adults and 2 children

Preferred Club with Plunge Pool

  • King size bed or two double beds
  • Indoor Jacuzzi
  • Spacious, private terrace with outdoor Jacuzzi and a plunge pool
  • Personalized check-in and checkout with concierge service
  • Preferred status and amenities
  • Concierge service
  • Private beach section with waiter service
  • Access to private lounge
  • Complimentary access to hydrotherapy spa area once during stay
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast service, afternoon hot and cold hors d'oeuvres and exquisite desserts & fine liquors served in the lounge
  • Preferred location with beautiful garden/tropical or pool views
  • King room: Up to 2 adults and 1 child
  • Double room: Up to 3 adults and 1 child or up to 2 adults and 2 children

Preferred Club Oceanfront Honeymoon Suite

  • King size bed 
  • Indoor Jacuzzi
  • Spacious, private terrace with outdoor Jacuzzi
  • Personalized check-in and checkout with concierge service
  • Preferred status and amenities
  • Concierge service
  • Private beach section with waiter service
  • Access to private lounge
  • Complimentary access to hydrotherapy spa area once during stay
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast service, afternoon hot and cold hors d'oeuvres and exquisite desserts & fine liquors served in the lounge
  • Preferred location with beautiful ocean front views
  • Up to 2 adults 

Preferred Club Oceanfront Master Suite

  • Private bedroom with king size bed 
  • Seperate living area with sofa bed
  • Seperate dining area with kitchenette
  • Indoor Jacuzzi
  • Spacious, private terrace with outdoor Jacuzzi
  • Personalized check-in and checkout with concierge service
  • Preferred status and amenities
  • Concierge service
  • Private beach section with waiter service
  • Access to private lounge
  • Complimentary access to hydrotherapy spa area once during stay
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast service, afternoon hot and cold hors d'oeuvres and exquisite desserts & fine liquors served in the lounge
  • Preferred location with beautiful ocean front views
  • Up to 2 adults and 2 children or up to 3 adults and 2 children

Preferred Club Oceanfront Governor Suite

  • Private bedroom with king size bed 
  • Seperate living area with sofa bed
  • Seperate dining area with kitchenette
  • Indoor Jacuzzi
  • Spacious, private terrace with plunge pool and outdoor Jacuzzi
  • Direct beach access
  • Personalized check-in and checkout with concierge service
  • Preferred status and amenities
  • Concierge service
  • Private beach section with waiter service
  • Access to private lounge
  • Complimentary access to hydrotherapy spa area once during stay
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast service, afternoon hot and cold hors d'oeuvres and exquisite desserts & fine liquors served in the lounge
  • Preferred location with beautiful ocean front views
  • Up to 2 adults and 2 children or up to 3 adults and 1 child

Preferred Club Oceanfront Presidential Suite

  • Private bedroom with king size bed 
  • Seperate living area with seating
  • Seperate dining area with table for six
  • Indoor Jacuzzi
  • Spacious, private terrace with plunge pool and outdoor Jacuzzi
  • Direct beach access and personal palapa
  • Personalized check-in and checkout with concierge service
  • Preferred status and amenities
  • Concierge service
  • Private beach section with waiter service
  • Access to private lounge
  • Complimentary access to hydrotherapy spa area once during stay
  • Upgraded mini-bar service
  • Pillow menu
  • Upgraded luxury bath amenities
  • Daily continental breakfast service, afternoon hot and cold hors d'oeuvres and exquisite desserts & fine liquors served in the lounge
  • Preferred location with beautiful ocean front views
  • Up to 2 adults and 2 children or up to 3 adults and 1 child

Restaurants

Bordeaux

  • A la carte for dinner
  • French 
  • Dress code is formal (long trousers, collared shirts and dress shoes for gentlemen)
  • Adults only

El Patio

  • A la carte for lunch and dinner
  • Mexican
  • Dress code is casual (no sleeveless shirts for men)

Himitsu

  • A la carte for dinner
  • Asian cuisine
  • Dress code is casual elegance (long trousers and T-shirts with sleeves for gentlemen)

Oceana

  • A la carte for breakfast, lunch (seasonal) and dinner
  • Seafood
  • Dress code is casual (no sleeveless shirts for men)

Portofino

  • A la carte for dinner
  • Italian/Mediterranean cuisine
  • Dress code is casual elegance (long trousers and T-shirts with sleeves for gentlemen)

Seaside Grill

  • A la carte for lunch and dinner
  • Grilled specialties
  • Dress code is casual (no sleeveless shirts for men)

World Cafe

  • Buffet for breakfast, lunch and dinner
  • Late night snacks
  • International cuisine

Barefoot Grill

  • Poolside snacks and drinks

Coco Cafe

  • Coffee shop and Deli

Revive

  • Spa health bar

Bars

  • Barracuda Beachside bar
  • Desires music lounge and sports bar
  • Manatees swim up pool bar
  • The Rendezvous lobby bar
  • Sugar Reef Pool bar

Kids Deal - Kids 3-12 years pay a special price when sharing a room with 2 adults.

For the Kids - 2 oversized kids pools and Explorer's Club for Kids, exclusively for children ages 3-12.

Dreams Riviera Cancun offers the following Dreams Spa facilities and treatments:

Facilities

  • Massage rooms
  • Whirlpool baths
  • Steam room
  • Sauna
  • Beauty salon
  • Gym

Massages

  • Neck, shoulder and back massage
  • Swedish massage
  • Deep tissue massage
  • Sports massage
  • Hot stone massage
  • Reflexology massage

Facial treatments

  • Mini facial
  • Exclusive deep cleansing facial
  • Post sun soothing facial
  • Myoxy Caviar facial
  • Elasto firm facial

Wraps

  • Water lily after-sun wrap
  • Seaweed wrap
  • Chocolate wrap

Other treatments

  • Manicure, pedicure
  • Hydrotherapy
  • Makeup
  • Hair removal
  • Hair styling

Honeymoon Bonus - Welcome letter, Plate of tropical fruit, One bottle of champagne, Champagne breakfast in bed (Reservations must be made in advance with guest service) and Special turn down service. Proof of marriage is required upon check-in. Honeymoon Bonus must be requested at the time of booking.

Wedding Packages available - Please inquire for more details.

Early Booking Bonus - This hotel may offer early booking bonuses at certain times of the year. If early booking bonuses apply to your vacation, prices shown online have already been adjusted accordingly. Please inquire for complete details.

Resort Location Map


  • Dreams Riviera Cancun
    Riviera Maya,Mexico

  • Hotel Contacts
  • Extra Info
  • Disclaimer
Dreams Riviera Cancun Resort & Spa
Carretera Federal 307 Chetumal–Puerto Juárez, Benito Juárez, Puerto Morelos 77580 Mexico

Some restaurants may be open for certain meals only and limited visits may apply. Reservations required and dress code in effect for a la carte restaurants. Time restrictions may apply for water sports.

Child pricing may only be available with select tour operators and valid for select dates and durations. Child pricing rules are subject to change without notice. Please contact one of our vacation specialists if you require assistance with child pricing.

Photo identification and/or credit card or cash deposit may be required at check-in for incidental charges.

Extra-person charges may apply and vary depending on hotel policy. Rollaway beds and cribs (infant beds) may be available and should be requested at the time of booking; fees may apply.

Special requests are subject to availability upon check-in. Special requests cannot be guaranteed and may incur additional charges upon check-in to fulfil.

Hotels do not condone unruly behavior, parties in rooms, excessive noise or any other actions that violate the hotels terms of use. Guests may be removed from the property at their own expense in the event of any disturbance or complaint from other guests or hotel staff. Escapes.ca cannot be held responsible for any guests who may be removed from the hotel due to a violation of rules.

Escapes.ca makes every effort to ensure that the information on this page is accurate, however, all information on this page is subject to change without notice. Escapes.ca is not responsible for any changes, errors or omissions that may occur.